Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
7.2

Or By Phone:   1-(855) 782-9280

Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
437

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After over ten years in business, Frontpoint has changed the way we look at the home security industry by shattering the usual standards of customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no landline phone lines needed.

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

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437 Frontpoint Reviews

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  1. User Score
    3
    August 14th, 2018 San Jose, CA
    0 people found this review helpful!
    After several issues with sensors not fitting or performing as expected I cancelled my contract. The door sensors had to be drilled as the door molding prevented the sensors from operating effectively. The fire detector only worked well for the first 60 days. After that, we received constant error messages. With the onerous contract and poor sensor quality, I seriously recommend finding a better vendor.
    Read More
  2. User Score
    0
    August 13th, 2018
    2 people found this review helpful!
    I have had Frontpoint for 18 months, and finally just cancelled to move to a simpler system which does what it describes for much less money.

    The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors went out of detection, but one of the real problems is that it just doesn’t work.

    I have had multiples false alarms, and the headquarters doesn’t receive them. They have never called back, I call into the system and tell them it is false and it is like “we didn’t receive it.” I allowed one to go through for over 10 minutes and nothing.

    I call into their customer service and they just ping you between multiple people; they say it works but then it doesn’t. They will happily give you more detectors to show that they mean well, but in the end the system doesn’t work so why do it.

    When you want to cancel, they will force you to pay hefty fees. This is what bothers me, the amount they charge above and beyond initial equipment and it doesn’t work … they don’t test it, they don’t validate it, they just say “give me more money.”

    It is a system designed to take more and more money from you with little benefit beyond an alert when the door opens and closes. Other systems like do that much better for much cheaper.

    Read More
  3. User Score
    3
    August 13th, 2018 Washington, DC
    0 people found this review helpful!
    Ive been a customer for almost 4 years now. Last year i upgraded to the touch screen panel. Ever since my upgrade i have had issues with one sensor giving false notifications on none at all. I called their technical support over a dozen times in past year about this sensor location. This had to be replace 3x in year and a half. Each time I had to spend 60 -90 min on the phone explaining to them what they already know… the have the sensor report showing all the errors. Recently this sensor begin sending the same error message to our cell phone over 100x in one day. I telephoned support again, and was told that my sensor was out of warranty. To my suprise… This sensor is less than 6 mos old! They advised that the warranty is for my system not individual sensor. So lets do the math. Been a customer almost 4 years, have had 2 panels, and 3 replacement sensors, but I’m of warranty??? I have had 3 false alarm do to system malfunction, in which the police responded. I have 100s of bad notifications which causes my family anxiety, because you never know when the notification is real or just ANOTHER false alarm. So this last time I called I was told they’d give me a new sensor for free and that they were doing me a favor. They also gave me one month free monitoring…
    This system is garbage! The customer support is worthless! You’ll find better out there. I can’t wait to get out of this contract!
    Read More
  4. User Score
    8
    August 1st, 2018 Ashland, KY
    0 people found this review helpful!
    There was one incident where there was a problem and they called us right away. It’s self-installed and reliable, good equipment.
    Read More
  5. User Score
    8
    August 1st, 2018 Lake Oswego, OR
    0 people found this review helpful!
    They answered all my needs and even had a contact about getting paperwork for my homeowner’s insurance which they sent out the same day. They’re a bit more expensive but the customer service is friendly.
    Read More
  6. User Score
    10
    August 1st, 2018 Waterloo, WI
    0 people found this review helpful!
    They walk me through everything and answer all my questions. They also use the newest equipment available.
    Read More
  7. User Score
    10
    August 1st, 2018 Houston, TX
    0 people found this review helpful!
    They have responded every time something has come up. They give clear, concise directions. The last security system I had would go off in the middle of the night for no reason, but this functions well and hasn’t given me any trouble.
    Read More
  8. User Score
    1
    July 29th, 2018
    0 people found this review helpful!
    Frontpojnt has terrible service they will lie to you telling you that they replace the equpiment and they are but in reality they will refurbish the equpiment this not good for a company that has a great reputation for customer service thid is why I’m canceling my service and not getting to frontpojnt ever again.
    Read More
  9. User Score
    0
    July 28th, 2018
    0 people found this review helpful!
    Hello everyone this is Dan I have been with frontpoint for. Quite a while this has had not one but two incidents of times where’s I almost canceled the second time I had gotten the company to replace a sensor for me I asked if the replacement were new or refurbish ed they told me ot was new, I called in a sales rep asnerrd than later that week just to make sure a support rep answers they tell me both that the equipment is refurbished at least they were honest all the reps lied customer service at this company maybe great but they lie and deceive you be careful .
    Read More
  10. User Score
    1
    July 18th, 2018 Fort Mill, SC
    3 people found this review helpful!
    My house is out of town and the cameras (three of them) rarely work. I have talked extensively numerous times with Frontpoint and the local wifi company. Frontpoint directed me to a web site to measure the speed of our wifi service. It was determined that drop speed is the reason my reasons do not work. I sent a letter to the local wifi company and they promptly sent me a letter back telling me that’s all they have to offer outside town and that if I don’t like it they will gladly cancel my service. Great customer service. In the meantime, I live with cameras that work rarely.I figure it’s better than nothing. Please let out of town people know about this. I never see it mentioned.
    Read More
  11. User Score
    10
    July 2nd, 2018 Perry, GA
    2 people found this review helpful!
    Easy to setup with phone help whenever I need it. Easy to arm and disarm. Friendly technicians call if I forget and open my door when it is set for “No Entry Delay”. Most of all, I sleep secure every night assured that help will come even if I am unable to call.
    Read More
  12. User Score
    8
    July 2nd, 2018
    1 people found this review helpful!
    Frontpoint’s house security has the best overall options. They’ve been very responsive to any questions or issues we’ve had. My only complaint would be that the window sensors are a little clumsy and do not remain adhered to our doors.
    Read More
  13. User Score
    10
    July 2nd, 2018
    1 people found this review helpful!
    I’ve never had a problem with Frontpoint’s customer support or equipment. It was easy to install, and anytime I’ve called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.
    Read More
  14. User Score
    10
    July 2nd, 2018 Hampton, GA
    1 people found this review helpful!
    Their online reviews led me to using their home security system. I’ve never had any issues with their equipment. Every time I have a problem, they are there to help immediately.
    Read More
  15. User Score
    8
    July 2nd, 2018
    3 people found this review helpful!
    I found Frontpoint on google, and found they were portable and had great reviews on the internet. The only thing I don’t like is that we’re stuck in a contract for 3 years. Other than that, everything is good.
    Read More
  16. User Score
    10
    July 2nd, 2018 Virginia Beach, VA
    1 people found this review helpful!
    When we were first looking to get a home security system, we wanted something that we could install and monitor ourselves. We also didn’t want an outside company viewing us and our family inside our home. We love Frontpoint, because we’ll get a call from their customer support asking how we’re doing, and we really appreciate that. It’s easy to use, and only took about 2-3 hours to install using their simple instructions. None of the parts were missing when we installed it. I also like the green color of the whole kit. We would recommend Frontpoint because it meets our family’s needs wonderfully.
    Read More
  17. User Score
    8
    July 2nd, 2018 Graniteville, SC
    2 people found this review helpful!
    After doing some searching, I found that Frontpoint’s home security was the most reliable. The system was easy to set up. I had some issues earlier with the main unit, but they exchanged it right away with no issues. The system works without any problems.
    Read More
  18. User Score
    10
    June 30th, 2018
    0 people found this review helpful!
    Great company
    Read More
  19. User Score
    0
    June 25th, 2018 Pensacola, FL
    6 people found this review helpful!
    THEY DO NOT PERFORM THE JOB YOU THINK YOU ARE BUYING. TERRIBLE!!!
    SYSTEM DOES NOT WORK AND THEY TOLD ME I WAS BASICALLY LYING WHEN I CONTACTED THEM TO REPORT THE ALARM HAD GONE OFF AND THEY DID NOT RESPOND. THE PERSON ON THE PHONE ARGUED WITH ME AND SAID THERE WAS NOTHING NOTED IN THEIR SYSTEM SHOWING MY HOME ALARM SOUNDED. MY WORD AGAINST THEIRS AND APPARENTLY THEY ARE ALWAYS RIGHT. SAVE YOUR MONEY GO ELSEWHERE TO A COMPANY THAT ACTUALLY DOES WHAT THEY ARE SUPPOSED TO DO.
    Read More
  20. User Score
    0
    June 14th, 2018
    5 people found this review helpful!
    I called in March 2018 to cancel my service since my contract had expired.
    The customer service person kept trying to convince me to keep the service and offering features. I repeated numerous times that I only wanted to cancel the service. The representative kept ignoring what I said and went back to the sales pitch. I finally hang up. Then they kept billing me for the service. When I called to find out why they representative said it was because I hang up. So basically you cannot cancel the service as they will only repeat the sales pitch over and over.
    Read More

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Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
437
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238