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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
6.9

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

574

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review and for Frontpoint reviews left by customers.

The Good

Frontpoint’s equipment and devices are easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

  • Cost
  • 100% Cellular Monitoring and Wireless Home Security Equipment
  • Mobile App and Upgraded Technology
  • NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)
  • Upfront Pricing
  • Easy to Install
  • Crash and Smash
  • Moving Options
  • Positive Reviews
  • Home Automation Options

Cost

Frontpoint’s equipment and monitoring cost is competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint smartphone app
  • Light controls
  • Geo-Services
  • Crash and Smash

100% Cellular Monitoring and Wireless Home Security Equipment

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless home security system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)

Frontpoint continues to innovate, recently offering its customers with a new Wi-Fi doorbell camera. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

Upfront Pricing

Unlike many home security providers, Frontpoint offers upfront pricing with no hidden fees and a 30-day risk-free trial.

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Crash and Smash

Frontpoint has Crash and Smash protection that makes it so even if someone destroys your security system control panel, your system will still function correctly without it

Moving Options

Frontpoint allows home security customers to take their home security system with them when they move to a new location.

Positive Reviews

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems: The majority of their customer base has had an overwhelmingly positive response, and Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

The Bad

  • Upfront Costs
  • Frontpoint Security Equipment Warranty
  • Time in Business

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.  If you were to customize their base package to include 10 extra door and window sensors, you would pay close to $248.90 out of pocket.

Frontpoint Security Equipment Warranty

FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.

Time in Business

Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. And if they do, Frontpoint will make it right. They’re also rated highly on a variety of sites, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. There is a reason they are one of the best companies to work with. You can see Frontpoint reviews from real consumers below. Visit their site today!

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574 Frontpoint Reviews

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  1. User Score
    8
    May 17th, 2019 Spokane, WA
    0 people found this review helpful!
    We’ve had an overall good experience. Getting signed up with FrontPoint was a bit of a challenge because there was a ton of phone tag with the rep. Working full time that wasn’t easy to break away to talk for periods of time multiple times just to get set up. We finally asked for another available rep at the time we called to just get it done. Since having our system it’s been great, from packaging presentation, set up ease, and follow up support. The app is pretty good too. Would like the feature of alarm set with no delay Thru the app and to be able to silence the beeping as the alarms are setting Thru the app.
    Read More
  2. User Score
    10
    May 17th, 2019 Seattle, WA
    0 people found this review helpful!
    Very good. Everytime I have talked with someone from configuring the keypad to false alarms they are helpful, knowledgeable, and professional.
    Read More
  3. User Score
    0
    May 13th, 2019
    2 people found this review helpful!
    First of all, this service is NOT worth the price of the monthly bill. Getting out of the service is even worse and dealing with an inflexible, unfriendly customer service group is near unbearable. To get someone on the phone for help takes an average of 20-30 minutes and they are anything but service oriented. Run, do not walk, away from this company. I used them for over 5 years, I hate to admit, and have regretted ever signing a contract to use them. They are awful. Robert Church
    Read More
  4. User Score
    0
    May 10th, 2019 Enid, OK
    2 people found this review helpful!
    There are much better companies to use that are far more ethical. Think twice before singing up with this group.
    Read More
  5. User Score
    2
    May 10th, 2019 Scranton, PA
    2 people found this review helpful!
    You are locked into a three year contract with them. If you cancel before then, you will OWE 80% of the remaining term monthly payments. And my image sensors became obsolete within a year. You buy it, you own it, you’re STUCK with it.
    Read More
  6. User Score
    8
    May 9th, 2019 West Chester Township, OH
    0 people found this review helpful!
    Good experience. We feel our house and belongings are safe when we’re away for an extended amount of time.
    Read More
  7. User Score
    8
    May 9th, 2019
    1 people found this review helpful!
    Easy to install and use, including with my smartphone. Hgh monthly cost.
    Read More
  8. User Score
    10
    May 9th, 2019 Topeka, KS
    0 people found this review helpful!
    App is easy to use for daily use and for family to use in our absence.
    Read More
  9. User Score
    8
    May 9th, 2019 Plainfield, IL
    1 people found this review helpful!
    Excellent in service resolution. Worked extensively to get products working
    Read More
  10. User Score
    8
    May 9th, 2019 Toms River, NJ
    0 people found this review helpful!
    Them just seems to be the very best out there, they do take you point and bring up to the weekly or monthly meeting and try to improve on things
    Read More
  11. User Score
    0
    May 9th, 2019
    2 people found this review helpful!
    SYSTEM IS NOT WORKING …THEY DON’T HAVE TECHNICIANS TO INSTALL OR VERIFY SYSTEM, WE GOT CALLS IN THE MIDDLE OF THE NIGHT BY ROBOT TYPE VOICES FOR FALSE ALARMS….QUITE A FEW TIMES…HAD TO GO TO MEET WITH POLICE…AND WHEN THE ONLY TIME WE HAD A BREAK-IN THE SYSTEM STAYED QUIET
    TOTAL WASTE OF MONEY!!!!
    Read More
  12. User Score
    0
    May 3rd, 2019
    3 people found this review helpful!
    I moved after two years using the Front Point System. I tried on multiple occasions to cancel or pay for early termination of contract, they forced me into a 3 year contract, and I had no luck with cancellation. I spoke to multiple people at Frontpoint, they are nice until you try to cancel. I have tried all the normal means of resolving this issue to no avail. Buyer beware.
    Read More
  13. User Score
    10
    April 25th, 2019 Uniontown, OH
    0 people found this review helpful!
    I signed with Frontpoint because of the convenience and the price. Customer service has always been responsive.
    Read More
  14. User Score
    10
    April 25th, 2019 Vancouver, WA
    0 people found this review helpful!
    The fact that Frontpoint ties into your cellphone is my favorite part. Everytime the alarm goes off, it sends me a text message.
    Read More
  15. User Score
    10
    April 25th, 2019 Woodbridge, VA
    0 people found this review helpful!
    Customer service is very knowledgeable when I call, but there have been a few times where they have taken a while to get back to me. I am satisfied with them, they offer a lot of good products.
    Read More
  16. User Score
    10
    April 25th, 2019 Austin, TX
    0 people found this review helpful!
    Customer service is very patient while they walk me through the set up process. The machine is protected from any damage.
    Read More
  17. User Score
    10
    April 25th, 2019 Dallas, TX
    1 people found this review helpful!
    They are very reasonable as far as cost goes. The product was easy to install, and customer service walks you through it. They are a wonderful company, and I haven’t had any problems with it.
    Read More
  18. User Score
    10
    April 25th, 2019 Huntersville, NC
    0 people found this review helpful!
    The customer service is great. They walk you through the whole system and theyre always there for any questions. The product has worked well.
    Read More
  19. User Score
    10
    April 25th, 2019 Alachua, FL
    1 people found this review helpful!
    Every time I have called, I have talked with someone who is very knowledgeable and pleasant to talk to. They resolve the issue in a timely manner. Everything seems to be functioning right now. I also like how I can move the control module from room to room.
    Read More
  20. User Score
    8
    April 25th, 2019 Merced, CA
    2 people found this review helpful!
    A few months ago, I would have given FrontPoint a 10. We used their service for 5 years in our last house, and had 0 issues with the system which covered two buildings. Their customer service was always excellent – prompt, and always solved the minor issues we called about.
    We installed the same equipment in our new home, and again had the same positive experience. Except the sales person we dealt with talked us into purchasing another panel, while we waited for their touch screen panel to ship. We waited for months, and finally found out that they had discontinued this new panel, and now has a new Hub product. We had to pay for that, even though we paid for the older panel which we had to ship back. I was very disappointed in the way we were treated. Since installing the new hub, we have had several false alarms, and the sensors are behaving erratically. I had to reposition most of the sensors, and have had to call support multiple times – they tell me that there are no problems with the hub, but why am I experiencing the sensor issues when all I’ve changed is the hub? If we continue to have these issues, I may wind up dropping FrontPoint.
    Read More

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Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

574
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353