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Frontpoint

Self Install 100% Wireless System

Our Score
9.1
User Score
8.5

Or By Phone: 1-(844) 229-8741

Our Score
9.1
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99.95

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
80% of balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
258

This Review is maintained by

Review Last Updated: February 10, 2016

Company Awards / Certifications
  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After 7+ years in business, Frontpoint has changed the way we look at the home security industry by shattering the normal standards in customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no phone lines needed.
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Security System Overview

Frontpoint provides world class customer service backed by a 30-day risk-free trial.  Our mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. With A wide range of wireless sensors to detect signs of trouble – whether it’s a door opening, a window breaking, smoke in the air or water on the floor. So many great options, for whole-home protection!

Frontpoint offers three monitoring packages from which to choose: protection monitoringinteractive monitoring, and ultimate monitoring. The monthly prices for these packages range from $34.99 to $49.99. They are all 100% cellular, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring.

Here’s what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Light controls
  • Geo Services
  • Crash and Smash

The Good

Frontpoint offers easy installation, they’re very friendly, and they are very flexible with their prices and contracts.  In fact if you’re willing to pay more upfront, they offer a 1-year contract with any monitoring package.  There are no installation fees, and they understand the value of diligent customer service.  Even the BBB said they have a “commitment to make a good faith effort to resolve any consumer complaints.” One of the major selling points that helps minimize consumer risk is their 30-day risk free guarantee, so a customer can try them out and see for themselves. It appears that they satisfy most of their customers. Frontpoint  has a loyal following. Their customers have continually rated them highly and applauded their serviced.

Some of Frontpoint’s great features include:

  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach with monitoring options with offering a 100% cellular connection. Their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the land line or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country.

Frontpoint also makes a diligent effort to constantly improve their technology. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium ion back-up battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

In addition to the updated control panel, Frontpoint has also introduced their new Image Sensor. This is an advanced motion sensor complete with an onboard camera that takes a picture when motion is detected. The pictures will then be sent to the homeowner. The installation does not require wires for setup. The sensor can be mounted at almost any angle to ensure pictures can be captured of any activity. Images can also be viewed on the Touch-Screen Control Panel. Features of the Image Sensor include:

  • 35′ by 40′ detection coverage area
  • Easy installation; no broadband required
  • Tamper detection, walk test mode, supervision
  • Color images
  • Night vision with IR illuminaiton

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint is a quality home security solutions:

  • DIY and professional install options. The customer gets to decide whether or not they want to set up the equipment or pay for it to be done.
  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business for 7 years, but they have already made an impression in the home security industry.

The Bad

There are very few negative comments about Frontpoint out there. In fact every time anyone has anything negative to say about Frontpoint, the company responds directly to either apologize, or to explain the situation. There are twenty eight complaints recorded by the BBB, which currently ranks them at an A+.   Other drawbacks that we found were:

  • Upfront Costs: Although Frontpoint offers a $300 discount on approved credit, it does not cover all of your equipment costs even on a base package level.  For example: a base package includes 2 window/door sensors.  If you were to customize their base package to include 10 extra door/window sensors, you would pay close to $429.85 out of pocket.
  • Equipment Warranty: FrontPoint only offers a 3 year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint is in their 8th year of business. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right.   They rate highly on the BBB, and there are hundreds of five star ratings. They lay out all their information on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk free guarantee, and top of the line technology and equipment. Complaints are far and few between, and they are very flexible when a customer does have a complaint. All in all, they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Ultimate Monitoring” package.  For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.  With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection.  Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.  Also, if you would rather have a professional installation it will cost extra on top of the equipment and activation charges.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

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  • Talking remote touchpad

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  • Keychain remote

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  • Door and Window sensor

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  • Motion sensor

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  • Glass break sensor

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  • Recessed door sensor

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  • Smoke heat sensor

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  • Garage door sensor

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  • Wireless indoor camera

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  • Light control

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  • Water flood sensor

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  • CO sensor

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  • Freeze sensor

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  • Door Lock

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  • Thermostat

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Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

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Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

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Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

1-(844) 229-8741

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258 Frontpoint Reviews

Select Your Rating:

9
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158
0=WORST 10=BEST

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  1. User Score
    10
    February 11th, 2016
    0 people found this review helpful!
    The representatives I worked with were fantastic! The system is easy to use and provides the safe feeling and protection I was looking for.
  2. User Score
    9
    February 10th, 2016
    0 people found this review helpful!
    The only problem I’ve had was our small dog gets on the back of our sofa and sets off the motion detector. Setting the alarm to arm-stay keeps that from happening but completely negates the need for motion detectors. I was told to lower the motion detector but I’m not sure how that will help.
  3. User Score
    9
    February 10th, 2016
    0 people found this review helpful!
    When I spoke with the company for the first time they explained the differences between their security system and others, this helped me understand the extra benefit they were there to offer. They made me feel safer by giving me a great deal in order to install the equipment into our house. We very much like what this company does!
  4. User Score
    10
    February 10th, 2016
    0 people found this review helpful!
    I remember spending more than 2 months in requesting quotes from different security system companies and couldn’t make up my mind until I searched for “highest rated companies” on Google. Frontpoint was highest rated but wasn’t sure about wireless features. I decided to give it a try since they offered risk free trial for 60 days. My wife and I absolutely fell in love with the wireless features. I brag about our wireless panel and sensors to all our family and friends. Totally love the system plus being able to customize along with other sensors from market plus being able to take it with you wherever you go!!! Highly recommended!
  5. User Score
    10
    February 8th, 2016
    0 people found this review helpful!
    I freaking love Frontpoint! The customer service has been phenomenal and I cannot complain. I love that I can take my devices with me if I decide to move, I love how easy it is to set up too! I love that we can monitor our home from afar via the app. It is ridiculously convenient and I would recommend Frontpoint to anyone looking for good ,reliable home security.
  6. User Score
    10
    February 7th, 2016
    0 people found this review helpful!
    Installation was a breeze! After installing, customer service went through each sensor to make sure it was installed correctly. I had to wait for the permit, so Frontpoint waited to start my paid monitoring. Fantastic customer service!!!
  7. User Score
    0
    February 7th, 2016
    0 people found this review helpful!
    Lots of problems. Still have 1 door sensor and camera I can’t use. Also motion image sensor that sends false alarms all the time. Was promised call back 2 days ago and got nothing. Have had 2 other sensors replaced already and it been just over 30 days. Want my money back!!
  8. User Score
    2
    February 5th, 2016
    0 people found this review helpful!
    I tried calling their phone number to talk to a representative to get some basic questions answered. Had to go thru a myriad of automated features trying to get my phone, address, etc.. When I finally got to a connection for a live body it went to eternal elevator music hold and after several minutes I just gave up.
  9. User Score
    10
    February 5th, 2016
    1 people found this review helpful!
    Great customer service! Super easy installation! Totally hassle free experience!
  10. User Score
    9
    February 5th, 2016
    1 people found this review helpful!
    System was very easy to install and Front Point Customer Service was very professional. Very satisfied!
  11. User Score
    10
    February 4th, 2016
    3 people found this review helpful!
    We were unfamiliar with security systems and after our recent move decided we needed one in our new location. Installation was remarkably uncomplicated – just a couple of hours of walking around the house and picking best locations for motion sensors and installing window and door sensors. The assistance from a Frontpoint person by phone was extremely helpful in determining what sensors we would need, how to install them, and how to use the system. Like that we can have several modes of security – one for window/door sensors only, one for window/door sensors and motions sensors. Love the fact that we can each turn the security system on and off remotely with our iPhones. We even have our garage covered. Now when we leave home we feel so much more secure. And on vacations, its a win-win.
  12. User Score
    8
    February 2nd, 2016
    0 people found this review helpful!
    I have been using Frontpoint for the past month and half .The service has been good and teh customer support team are friendly and helpfull.
  13. User Score
    6
    February 1st, 2016
    0 people found this review helpful!
    Service was great, helpful and friendly but my issue with the free first month was not given to me because after I activated my system they already char he’s the first month…not kept promise as told
  14. User Score
    10
    January 30th, 2016
    1 people found this review helpful!
    My wife and I love our system! We really like how easy it was to self install and the ease of navigating the website. The system is fully customizable and the majority of customization can be done online or on your mobile device.
  15. User Score
    8
    January 30th, 2016
    1 people found this review helpful!
    I’ve had my Frontpoint Security system for almost two months and am enjoying it so far. There are a couple of quirks with the motion detectors, though. I was told they wouldn’t pick up anything under 40 lbs, and well…. that’s not exactly true. I have two cats, and they have set off my alarm system during the day when I’m not there because they “got in the direct line of the laser”. So that was a little hiccup I had to maneuver around. I wish that information would have been provided when upon purchasing the Frontpoint Security system just so I could place the motion detectors in adequate locations without having to go through the experience of my alarm system being set off. Other than that, I’ve enjoyed the sense of security the alarm system has provided.
  16. User Score
    10
    January 28th, 2016
    1 people found this review helpful!
    I love my security system, feel so much safer with it ,and just knowing if anything goes wrong with me away from home we are notified right away on are phones ,price is very reasonable, ,I give 10 all the way would recommend this company to all friends .
  17. User Score
    10
    January 28th, 2016
    1 people found this review helpful!
    Front Point has been a wonderful company to work with for our security needs. They sent the equipment to us quickly and then helped us install it in our house. They made sure everything was working properly. I have received a few calls from them since we put our system in. They are very prompt and answer any questions I have.
  18. User Score
    9
    January 25th, 2016
    0 people found this review helpful!
    Front point has taken me by hand and walked me through all the questions and concerns I have had with the system.
  19. User Score
    9
    January 24th, 2016
    0 people found this review helpful!
    Professional on call support and installation guidance. Easy to use products. Shown sensor active status always. Reliable
  20. User Score
    4
    January 23rd, 2016
    2 people found this review helpful!
    I do not feel that my home is fully protected wit the amount of gear I was given when I signed on with Frontpoint. Two motion sensors and two door\window alarms are not enough. Adding extra gear is too expensive and over priced by Frontpoint. The service provided is fine and I have been very happy from that perspective.
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Our Score
9.1
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99.95

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
80% of balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
258
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
782