Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint's Pricing

Frontpoint's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint's control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint's customers rate them higher than SimpliSafe's -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 742
Review Last Updated: February 21, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

742 Frontpoint Reviews

1. Select Your Rating:

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3. Review Validation:

1

Score

Jennifer Smith Chicago, IL

Mar 30, 2020

Charged me for services I did not receive, and their billing department does not have any idea how to provide customer service. DO NOT give them your credit card info. and there answer to my concerns regarding my bill was to throw their contract wording at me even though my contract was completed. There are plenty of other options out there and I would not recommend any company that cannot be trusted to a friend.

10

Score

Linda Wilson Lonnett Dallas, TX

Mar 17, 2020

Easy to install, works really. Customer service is excellent.

0

Score

Antoine Sims San Jose, CA

Mar 11, 2020

Worst ever. If you do automatic payment they charge you twice and if any issues with their equipment you have to fix it. They suggest I buy parts and used my time to fix their alarm equipment. This is the worst alarm company I experienced. I am not the type to write reviews but I just had enough with this company. Please don’t waste your time. It will be cheaper and more efficient to buy a guard dog. I had issues with the equipment from day one. It’s my fault for not returning their junk within the 30 days. It’s also my fault for picking their unreliable alarm to help protect my household. Please, don’t make these stupid mistakes as I did. Run from this company!

1

Score

Sara

Feb 14, 2020

Frontpoint equipment quits working after a year or so. The real problem is that they constantly tell you they must "troubleshoot" the problem. However, each time we "troubleshoot" (which means opening the casing on the equipment, then replacing it or checking the position of the equipment even though it hasn't changed) they say it's fixed. It's not. Day after day, we'll call them back for a single problem and they refuse to send replacement parts. We have a door sensor that they won't replace and a motion sensor they haven't sent a replacement for though we requested one months ago. Every time we call back, they say we have to troubleshoot again since it may be a different problem from the last call (?!). This has resulted in us turning off parts of our security system because there is no resolution with this company. I've never experienced worse customer service.

10

Score

JC

Feb 11, 2020

I have had the system for just shy of a year now. It was easy to install with the system being customized prior to arrival. A friendly staff member assists you with the placement of sensors. I had an issue with my front door which we quickly resolved and a sensor in my garage which again was rectified very quickly at no additional charge. I was also credited on my bill for the inconvenience. Frontpoint features a quick and easy app and also features voice assistance / Siri Shortcuts. Example in my home I can say “Siri run barn door protocol” and the custom setting arms the system in “away” mode. “Siri run homecoming protocol” will disarm the system. I researched quite a few companies before selecting Frontpoint. I have not been disappointed.

0

Score

Robert Lewis

Feb 7, 2020

Value just isn't there for this service. The monitoring does work, but all they do is offer to call the police or fire department if your alarm is triggered. Where is the cost in that? And for $45/month...that's just not a good value. Oh...and they charge less for new customers. Why wouldn't they let me know? I'll NEVER USE THIS DISHONEST COMPANY AGAIN!! The world is changing around Frontpoint and they aren't responding quickly enough. I'm out...

0

Score

Alyssa Farr

Feb 6, 2020

DO NOT USE THIS COMPANY FOR HOME SECURITY! I experienced 2 faulty products that almost created a house fire from a wiring shortage in the camera. I have a teenager and pets at home who are suppose to be safe, especially when having Frontpoint as a security system. When I discovered a window sensor burnt from the inside out due to the battery, I was done. I called Frontpoint’s customer service stating my reason for wanting to cancel my contact. Even with sending in proof of their camera almost burning my house down, I was told it would cost me $1,000 to end the contract with them. I refuse to use their products in my home any longer and I’m forced to pay the monthly bill until I have an extra $1,000 laying around to end my contract with them. TERRIBLE BUSINESS ETHICS!! If you’re in the market for a home security system, keep searching. Maybe for one that doesn’t have a contract, just in case.

0

Score

Jon L

Feb 2, 2020

Like other reviewers here, I've found Frontpoint to be a totally dishonest company. Their prices are crazy high. Once my contract expired, I looked on their website to see what their current prices were. Well, due to competition, the advertised rate was much lower now. But when I called, the man told me that the website price was a misprint! A total lie. Their website price is exactly in line with market rates. But they refused to adjust my rate, so I told them I wanted to cancel. He then told me that I couldn't do that because of my contract (in reality my contract was already fulfilled and expired - I have a copy) - a total lie! I have now cancelled my service with them, and am disputing their continuing charges with my credit card bank. Stay away from this crooked company!!!

6

Score

Brandon Salt Lake City, UT

Jan 28, 2020

Response time is quick. Installation was easy. However, response to alarms used to be done by real people who you could talk to, now its automated and you either have a YES or NO answer when sometimes you don't know what the issue is. The sensors also continuously fall from their mounts, sometimes triggering an alarm. The garage door sensors also flip back and forth from open to closed when in the open position. One of my door sensors doesn't report when opened or closed. It always reads as closed.

8

Score

Steven G

Jan 28, 2020

Great, except for the times that the cameras go offline as well as no sensitivity setting on them for auto record

0

Score

J C

Jan 15, 2020

i sold a house and moved, so I cancelled my month-to-month Frontpoint security service, they continued to charge me. I called in to let them know they were continuing to charge me, but they would not reimburse me! Beware of cancelling with them, they will keep charging you!!! Thieves!!!

0

Score

Elizabeth

Jan 14, 2020

I signed up with Frontpoint and man do I regret it! Here are the reasons. 1. They “sold me” a completely useless system with ancient technology that is not usable in my home. I am kind of embarrassed that I allowed myself to get talked into this deal. The security system is essentially couple motion sensors, which you cannot have when you a dog. So I have NEVER used my system. 2. When I tried to cancel my membership they will not let you go. You are contracted for YEARS, like who does that these days? The cancellation process is cumbersome and complicated (of course). 3. The customer service is aggressive and not helpful. Once they got you, they will not offer any service. I am shocked that in 2020 such company exists and you get locked into these contracts for very long time. You have so many other options with better more modern technology. DO NOT GET FRONTPOINT! I am patiently waiting my contract to run out and paying $45 a month for nothing.

0

Score

Margaret

Jan 14, 2020

DO NOT waste your time or money. The equipment is bad, but the service is TERRIBLE. The equipment I got was broken from the beginning. (After a faulty door lock and hours lost to reinstalling, then a motion detector gone rogue, the camera they "gifted" me does NOT activate with outdoor motion and never records, and now the panel's internal battery has been dead after only 2 years). But worse is the absolutely god awful service that will leave you wanting to pull your hair out. Recently they called me 30 times to update billing info, and as soon as they had my CC info, they DOUBLE CHARGED me. I had to waste more time to request they refund. I've now called 5 times to try to cancel the account. Every time, when I reach a verbal agreement with the agent, they follow up with an incorrect email. They tell you on the phone after hours of talking that you can get out for X amount, then the email has the wrong dates of termination, the wrong amount to finish out, AND has an extra charge that they promised they'd take care of. It's LIES, LIES, and LIES. Don't do it. You'll hate yourself.

1

Score

mike kennedy

Jan 13, 2020

I signed a 12 month contract with Front Point in January 2019. Sold the house in September. When new owner chose not to use Front Point, I paid the balance of the agreement thru December. However, in October I talked with their customer service department and they agreed to terminate the payments after the December payment. Now they refuse to honor that request and have changed me for January and several following months., THIS IS A RIP OFF. BEWARE. I'M SURE THERE ARE BETTER SERVICES OUT THERE.

0

Score

Lais Keese

Jan 9, 2020

DO NOT get a contract from them. They make you pay for your equipment and if you move they make you pay for not using the service IT'S HORRIBLE! DON'T GO WITH THEM, go with a company that gives you the equipment And doesn't have a long contract.

8

Score

Damian

Jan 7, 2020

It's not the high end security but what you're paying for you get a lot.

8

Score

Brenda Salt Lake City, UT

Jan 7, 2020

I tend to have a lot of problems with their doorbell and also have to reset the cameras and needing to call technical support. They have always been pretty responsive and if I accidentally trigger it they call and are very kind about it. It would be really nice if they did not have a subscription service or if it wasn't so expensive. I can get ring for five dollars a month now.

10

Score

Melvin

Jan 7, 2020

They've done everything I've expected them to do. We've had one break in since putting it in and a couple accidental alarms and they've called immediately and asked for the code. The equipment I have works very well. I'm very satisfied with it. The quality is very good. I thought what we paid for the equipment was reasonable. I think the monthly fee is too high.

10

Score

Clay Salt Lake City, UT

Jan 7, 2020

It fit's all my needs. They are very responsive.

8

Score

Jeremy

Jan 7, 2020

Every time I've called them they've helped me with what I need. I've had problems with my garage door opener and haven't been able to fix it even with the new one they sent.

10

Score

James

Jan 7, 2020

You can always talk to a person. It's easy to use. There is 24 hour monitoring.

0

Score

leslie dunbar

Jan 3, 2020

I highly recommend you search other companies before you select Frontpoint. After completing my 3 year agreement with average customer service, trying to terminate service has been a nightmare. First you must provide 30 day written notice, however after several attempts to have Frontpoint confirm termination I get nothing from them. This on top of just under an 8% price increase for monthly service with NO additional devices is not acceptable. To many other options available.

10

Score

Jimmy

Jan 2, 2020

The price is what drew me to frontpoint and it is easy to use and customer support is friendly.

8

Score

Ian

Jan 2, 2020

They’ve been very helpful with equipment installation but not perfect with compensating for equipment. I have had a few devices that have been difficult to connect to the network and had to return.

1

Score

Tom

Dec 29, 2019

I highly recommend you search other companies before you select Frontpoint. After completing my 3 year agreement with average customer service, trying to terminate service has been a nightmare. First you must provide 30 day written notice, however after several attempts to have Frontpoint confirm termination I get nothing from them. This on top of just under an 8% price increase for monthly service with NO additional devices is not acceptable. To many other options available.

10

Score

Karen Rowlands Montclair, CA

Nov 5, 2019

Very knowledgeable . Walked me through everything . Polite, helpful . Definitely recommend

8

Score

Anna Hacienda Heights, CA

Nov 5, 2019

They respond fast and Everyone speaks native Englishcommunicationis cleared The only thing I am not too sureis their equipment they need to update the equipment to make it more adept more easy more durable

10

Score

Oneida Pruneda Raymondville, TX

Nov 5, 2019

They are quick to notify authorities and customer

6

Score

charmaine Springfield, MA

Nov 5, 2019

The system keeps chipping out and sometimes the panel does not work.

8

Score

Narline Lima Port St. Lucie, FL

Nov 5, 2019

Safety is the number one priority and quality of service is outstanding.

4

Score

Al Hogan Surfside Beach, SC

Nov 5, 2019

Overall nice people to talk with however their follow-up on issues and equipment quality is poor

4

Score

Mandi McPeek Cincinnati, OH

Nov 1, 2019

We have never been able to get our lower back door sensor to work. I honestly would just cancel, but the timeline expired while they were sending us new ones. It randomly says my driveway door is opening or closing ( but not both) when it isn’t. I wish you could mute that setting. It’s pointless if it’s not accurate. It’s been a waste since the whole house can’t be secured. Our house was broken into twice within 6 months. Reviews were great, but the product has been disappointing.

10

Score

Mackenzie Marie Kottler Schroeck Georgetown, KY

Nov 1, 2019

Really great!! A couple issues with glass sensor sensitivity

10

Score

Tront Brownsboro, AL

Nov 1, 2019

I liked that they could customize all aspects of my alarm system remotely to satisfy my wife.

6

Score

Christina Tucson, AZ

Nov 1, 2019

The set up was fairly easy and customer support are always pleasure to speak to and they are always willing to help. How they can improve is on their equipment. Sometimes the alarm goes off for no apparent reason, sometimes the sensors don’t work. I’ve had to change equipment within the first 4 months. Next time I would consider other options.

10

Score

William Willow Spring, NC

Nov 1, 2019

Easy is install n use. Excellent support service. Variety of options

8

Score

Ryan Baltimore, MD

Nov 1, 2019

Cheaper than my last security company, and I like the home base system

10

Score

Bill Etzkorn Clayton, NC

Nov 1, 2019

Easy installation.We like the convenience of phone arming/disarming capability.

0

Score

Teresa Schade Lugo

Oct 31, 2019

Have had it for 2 painful months. Have to keep it for 22 more painful months and then will get rid of it. All the equipment is crap, batteries in keypad supposed to last 2 years and they lasted 2 days and the alarm went off, keypad went bad n first month, tells me certain doors are open and they are closed, false notifications on my phone have me running back and forth to the house to check system. I hate it!

10

Score

Teresa Muddy Creek, NC

Oct 25, 2019

Our cameras are working beautifully outside and it gives me a sense that they are monitoring me. The personal touch is the best part. They are there no matter what time of day you need them. I am an older woman and I tend to catch things on fire and they’ve been wonderful when I am having problems in the kitchen. They turn off the smoke detector and turn it back on at a designated time.