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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.6
User Score
7.9

Or By Phone:   1-(866) 254-8114

Our Score
8.6
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
325

This Review is maintained by Chase Sagum

Review Last Updated: July 6, 2017

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After 10 years in business, Frontpoint has changed the way we look at the home security industry by shattering the normal standards in customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no phone lines needed.
Screen Shot 2014-09-22 at 11.42.54 AMScreen Shot 2015-09-28 at 2.19.20 PM

Security System Overview

Frontpoint provides world class customer service backed by a 30-day risk-free trial.  Our mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. With a wide range of wireless sensors to detect signs of trouble – whether it’s a door opening, a window breaking, smoke in the air or water on the floor. So many great options, for whole-home protection!

Frontpoint offers three monitoring packages from which to choose: protection monitoringinteractive monitoring, and ultimate monitoring. The monthly price is $34.99-49.99. They are all 100% cellular, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring.

Here’s what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Light controls
  • Geo Services
  • Crash and Smash

The Good

Frontpoint offers easy installation, they’re very friendly, and they are very flexible with their prices and contracts.  There are no installation fees, and they understand the value of diligent customer service. Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. One of the major selling points that helps minimize consumer risk is their 30-day risk free guarantee, so a customer can try them out and see for themselves. It appears that they satisfy most of their customers. Frontpoint  has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

Skybell

  • NEW– Integrated Skybell Video Doorbell
    • (available only in the “Ultimate Monitoring” plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach with monitoring options with offering a 100% cellular connection. Their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the land line or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country.

Frontpoint also makes a diligent effort to constantly improve their technology. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium ion back-up battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint is a quality home security solutions:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business for 10 years, but they have already made an impression in the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell camera that includes a camera, motion sensor and 2-way communication so you can always see who’s at the door and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. Frontpoint offers a $300 discount on approved credit, it covers all of your equipment on be base package after the $99 minimum equipment purchase. For example: a base package includes 2 window/door sensors.  If you were to customize their base package to include 10 extra door/window sensors, you would pay close to $429.85 out of pocket.
  • Contract Length: Unfortunately, Frontpoint only offers 3-year contracts. Although this is not the longest contract length in the industry, it doesn’t allow much flexibility for customers.
  • Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint is in their 10th year of business. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right.   They’re also rated highly pretty much anywhere you look, and there are hundreds of five star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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325 Frontpoint Reviews

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  1. User Score
    0
    July 5th, 2017 Alamogordo, NM
    4 people found this review helpful!
    Paid $500 for initial set up. Customer service rep never told me I’d be committed to a contract of 27 months. When I had to discontinue service 9 months into it, that is when I was told I had to pay for the complete 27 months or get turned into collections. Dishonest advertising to get customers. Also was put on hold immediately when I explained I had never known about the 27 months. The little stickers you put on the windows and doors are a joke. They fall right off. I’ve now paid over $800 for a system I’ve never even had activated. Customer service supervisor’s whose name is Fernando Lopez, kept cutting me off every time I tried to speak and then would accuse me of doing so. He repeated himself over and over again like a robot saying I wasn’t letting me tell me what his offer was. His offer was for me to pay $300 more to cancel system I’ve never used and is nothing like how it was advertised. I never was told I’d be in a 36 month contract that I couldn’t get out of. I calmly asked him “if I have not been letting you speak, then how would I know that your solution/offer is for me to pay $300 more to cancel. There was very long pause and he couldn’t give an answer. He gave the answer “well, I understand how you feel”. Then tried to tell me long stories of how his cell phone company screwed him over. When I asked to speak to someone above him, he refused to give me any information and said he is in charge and there is nobody higher than him who I can contact.
    Read More
  2. User Score
    1
    July 4th, 2017
    6 people found this review helpful!
    Don’t do it. I wish I hadn’t. The censors are crap and constantly need to be “re-aligned”, even on doors and windows we haven’t opened since we moved in. It’s 50 a month for a system held together by stickers… that is not an exaggeration. And you can get them on the phone and move all the stickers just right and it will work again for maybe a month but then you’ll do it all over. We’ve had the “system” for 8 months, during that time it’s worked a total of three months after we did a full reset twice. When I called and said that I wanted to leave my contract bc it doesn’t work, they said I would have to pay 976.27 to leave the contract. We are getting a small claims lawyer to fight that. Don’t hire this company, it is a nightmare.
    Read More
  3. User Score
    5
    July 4th, 2017 Holden, MA
    4 people found this review helpful!
    My first encounter with their customer service/sales department turned me off from using this company. The rep I spoke to while getting a quote was rude, used super high pressure and it got to the point where I had to hang up because she would not stop talking to try to prove her point. Everything was fine until she asked when I was going to make a decision and sign the contract and I told her I would be gathering a few other quotes first. She bashed other companies, told me that I should listen to her about how I’m doing my research because she is the “expert.” Kept saying over and over again that I “wasn’t listening to her” Condescending, rude and obnoxious.
    The company could provide the most comprehensive security system out there, but I would be worried about the way they treat their customers/potential customers. I will not be using this company.
    Read More
  4. User Score
    9
    May 29th, 2017 Duluth, MN
    5 people found this review helpful!
    Excellent customer service. Very helpful during start-up of system, and ever since like when I had questions about adding devices. Have had the system for about three years and very satisfied. No false alarms, no problems when time to change batteries. I currently have 17 sensors protecting house and garage. I would like to add more and update current sensors to assure reliability but component prices are a little high so I guess I will have to wait until component age-related problems start to develop. It would be great if Frontpoint had an automatic component replacement policy to keep customers completely satisfied.
    Read More
  5. User Score
    0
    May 16th, 2017 Medford, NJ
    8 people found this review helpful!
    This is the most expensive monthly monitoring around. The only way to lower it is to sign up for the rest of your life. The equipment fails constantly, but they refuse to even give you a Velcro strip without charging you. Totally disappointed with it, and if you’re a senior, they take double advantage if you. Hate them.
    Read More
  6. User Score
    3
    May 8th, 2017
    30 people found this review helpful!
    I had read many reviews regarding this company and thought that it would be the best choice. I had purchased this system back in November 2016 and had enjoyed it very much. The people that I encountered over the phone were very nice and the system was easy to use. However, when I was out one day the motion detector went off. I was alerted and the police were dispatched. We had just moved into the house in October 2016 and still had no furniture in the room, no pets, nothing “warm that moved”, absolutely nothing that could have possibly set it off. My husband came home from work and we met at the house only to find that everything was as it should be. Nothing was broken, opened, or anything. We had beaten the police there and so we told them that they did not need to come anymore. We called Frontpoint and they appeared to be nice and gave us a new motion detector to replace the old one (it was still under warranty).
    Then, in May 2017 the motion detector went off in the living room. The police were dispatched again. It was in a different room during a different time of day then the first time. When we got there everything was fine as before. We were scared, frustrated, and angry. What is the point of having a security system that doesn’t work? We had spoken to Frontpoint that night and explained our frustration. They said that someone would be calling us within a few days to go over what had happened. I did not receive a call for almost a week. So, I called them. They stated that they never got the message to call us and had no idea of our concerns. They stated that all they could do was check the sensors to see if they are working and then send us new ones if they are faulty. What good does that do if the problem is in the technology? Mind you, it happened in two different rooms, at two different times of the day, when there is nothing in the area, still no pets, nothing moving or actively warm in there. Frontpoint stated that it might be the placement of the sensors and that this made the most sense. However, how is this so if it happened in different areas? The first sensor that was replaced had been fine since then, but all of a sudden the other one in a different room goes on the fritz? How does that make sense?
    Therefore, I asked what the penalty would be if we cancelled and they stated that we would have to pay the remaining balance. We had only had their service for 6 months and so that means we would be paying the remaining 2 ½ years, which was over 1,000 dollars. So let me get this straight, your equipment has been faulty twice, the police have had to come to our house because of this error, and because I want to cancel, I am penalized? Let me be clear that this is the first negative review I have ever written. I am only taking the time to do this because if I knew that there was an issue with the equipment then I never would have gone with this company to begin with. I would like to add that many of the people that I had spoken with at Frontpoint have always been nice, but what is the point if I don’t feel safe with their system?
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  7. User Score
    10
    May 2nd, 2017
    7 people found this review helpful!
    I am very happy with my choice to go to Frontpoint. The equipment was delivered in a timely manner, installation was a breeze, less than 15 minutes total, the customer service has been exemplary. My hand was held through the whole process, they were extremely patient with me. Love the ease of wireless and having the option of the phone app to control from my phone. Ten Stars!
    Read More
  8. User Score
    1
    May 1st, 2017
    17 people found this review helpful!
    I am writing this as I have been awake since 4:00 am thanks to the glass break sensor going off on its own. Twice. With no loud noise to trigger it. And a control panel announcing the malfunction every ten minutes until I finally figured out how to shut it up.

    That wouldn’t be so bad–anything can malfunction–if it weren’t for the fact that this was the FOURTH TIME a glass break sensor has gone bad on me since I started with Frontpoint less than two years ago. I’m waiting for customer service people to get to work so that I can go a round with them again. They’ll be polite and professional–they always are–and they’ll replace the unit–they always do. But this will happen again in another few months.

    If you value your sleep, go with someone else with better equipment.

    Read More
  9. User Score
    1
    April 21st, 2017 Wimberley, TX
    12 people found this review helpful!
    Sensors are constantly not working properly, meaning the system stays disarmed more than it is armed. Customer service is lukewarm at best without any real concern or understanding of your issue. Moving to another house and I opted to pay out of the remaining contract rather than have to move a non working security system to a new location. Please do not waste your time with them and get a traditional system where a technician installs and services your system.
    Read More
  10. User Score
    10
    April 13th, 2017 CA
    7 people found this review helpful!
    We live in Alaska and the home and boat shed are protected with motion and contact alarms. We are happy with the service, nice to be able to monitor to include setting and deactivating the alarm system. Enjoy the peace of mind.
    Read More
  11. User Score
    3
    April 11th, 2017 Birmingham, AL
    20 people found this review helpful!
    — Beware of the cancellation policy —
    After one year after having signed the contract, I still haven’t unpacked the system nor activated it. I called today to cancel my contract and FrontPoint told me that I needed to pay 80% of the remaining value of my contract ($700) so they can be break-even. Strangely I proposed to return the untouched equipment as they told me it is worth $600 but they were not interested.
    Read More
  12. User Score
    0
    April 8th, 2017 Northampton, MA
    25 people found this review helpful!
    Last night I started researching home security companies, & Frontline was rated very well with good reviews, so I went to their web page & filled out the contact info.

    I really don’t like leaving a phone number & rather be contacted via email, but I want to get a security system installed pretty quickly so I did so.

    Beginning at 10:24am this morning (Saturday), I received not one, not even two, but FOUR calls in a row with 10-15 minutes in between each with NO VOICEMAILS. I do not pick up on unknown numbers because of telemarketing. If a voicemail had been left at the first call, I would have called back & possibly gone with this company. Nope, the 4th call I picked up and it’s a Frontpoint sales rep, who I promptly told off for blowing up my phone with no voicemails – he then said something about this being “policy”?!

    Read More
  13. User Score
    4
    March 29th, 2017
    28 people found this review helpful!
    The equipment, technology and customer service are all good, however when it’s time to deliver services, they fail miserably. I think because they are relatively new to the industry, they are do not know how to quickly reach emergency services as the larger companies do. I have had the service for 2 years and had my first incident last week and I feel cheated. It was a door breach and asked FrontPoint to dispatch the police and I would meet them at the house as soon as possible. Unfortunately, when I arrived home, 57 minutes after I received my call, the police were not there. I surveyed the property, then when I felt it was safe, entered alone. After entering, I called FrontPoint to see if the police had been there and gone, only to discover that they had never been there. I also discovered that It took FrontPoint nearly 20 minutes to reach the police dispatch; which I consider too long. All I could think of after all this, was the several false alarms I had with a former company, and recall meeting the police at my home many times. I know FrontPoint cannot ensure that the police will respond, but then again, what service did they provide to me, the one time that I needed the help? I guess as long as you don’t have a need, it’s a great company.
    Read More
  14. User Score
    0
    March 10th, 2017
    37 people found this review helpful!
    AVOID FRONTPOINT, DON’T BELIVE THE LIES
    Short of it:
    Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service
    Long of it:
    Dishonest customer service representatives. From the very start the people working at Front point were dishonest. Of the four different reps I talked to all but the first said “the information you were told by the previous rep was wrong” basically yes you were lied to and we don’t care. Let’s start with the person who signed me up. I had entered my information on the website and within minutes was contacted by a rep. All I wanted was some information about the system because the website was not very helpful and was more oriented towards collecting peoples information rather than providing it. I explained to the rep my home and what I needed. I made it a point of asking about the fire and carbon monoxide alarms to make sure they were included in the basic set up. Once I stated that I was only looking for information the hard sell began. The rep then began pushing to close the sale instead of listening to what I needed for the home. After pushing a low price that would only be available for a limited time and getting a 60 trial period I relented to try the system. I was told on the first call that my first month would be free and the monitoring did not take effect until the system was set up and activated by me. I made sure to stress that the free month and monitoring did not start until I actually installed the system and made sure I liked it and it worked and was told yes. Then when I received my package a full week after the date I was given that it would be here, two weeks from first contact. It was missing the fire and carbon monoxide detector. And it had in it three indoor cameras. When I spoke to the rep I told him that I needed two cameras for watching the front and back of the house and one indoor for the dogs. What was I going to do with three indoor cameras? Then I called and was ready to cancel when another rep who was very apologetic said he would fix the problem by sending the missing equipment and trading one of the cameras for a doorbell camera at no charge. If I wanted outdoor cameras it would be $300 each. I asked again about when the monitoring would start since I did not set up the system when I realized it was incomplete, again I was told the first free month of monitoring would not start until I actually installed the system and I got all the parts for it. After another week of waiting for the missing equipment it arrived. The doorbell camera was crap. It needed to be plugged into a socket. Well this home was built in the 50’s the doorbell is right along side the door jam about waist level. Am I supposed to look at people’s belt buckles to see who it is. Even with the wide view seeing a person’s face is too difficult for good recognition. At this point I am done with front point. The security system was not of a very high quality. The cameras were absolute crap and totally over priced. I went to Costco and bought a set of 8 with night vision and a whole bunch of special features that frontline hasn’t even dreamed of for $400, no monthly fee either. So, third person I talk to I tell them I want to return the system I am not happy. They ask why I didn’t set the system up to try it out, obvisouly they can tell that I never installed the system from their end. Like if haven’t even given the system a chance why send it back and I told them why would I set up an incomplete system that I am not happy with. They didn’t really have a response for that but say they will send me the boxes. Then the first of the month comes because this is all within a month from that first call and I get a bill on my credit card not the card I approved them to bill but the card I used to pay for the system. I immediately call them wondering why I am getting billed for monitoring services that they have never provided and I am told that the monitoring service began when they sent the system and that first free month was during that time they shipped my equipment and had to resend the correct equipment was part of the monitoring period. The whole time the equipment sat in the box never opened. I told the rep that I had been told on multiple occasions that the monitoring period did not start until I actually installed the system and he said no that wasn’t correct I was told wrong. And that since I hadn’t returned the system (it had been five days since I called in to cancel the system) that they were charging me the next months fee. He stated the date that I had called the second time to return the extra indoor camera as the day that I was supposed to have returned the system, not the actual date that I canceled which was almost two weeks later. I NEVER SET UP the monitoring system but was CHARGED for a month of monitoring AFTER I RETURNED the system. Yes I returned the system during the first week of the month and they charged me monitoring service for the whole month that they had the system in their possession. Thankfully I had the 60 days instead of 30 or I would have been screwed thanks to them delaying in sending the equipment and then taking their time replacing it.
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  15. User Score
    10
    March 10th, 2017 Tacoma, WA
    15 people found this review helpful!
    I am reluctant to give them a 10 rating because of the issues I had during the trial period. Like faulty sensors that took repeated attempts to resolve. But they promptly sent replacement sensors. They were polite and attentative while I described my problem. I like their customer service. I called them to request a document for insurance purposes and that was taken care of by the time I hung up the phone. There customer service is going to keep them in business along with good product. All my issues are resolved the system is up and running and performing well. There is one issue that I have and that is with a motion sensor that my 10 pound dog can activate. I’ve tried inverting the sensor along with elevating the location but that doesn’t work cause if the dog jumps up onto the back of the sofa/chair the sensor will activate. No fault of FrontPoint. That’s inherent of the sensor doing what it was designed to do. Keep up the good work FRONTPOINT 👍
    Read More
  16. User Score
    8
    February 17th, 2017
    13 people found this review helpful!
    The upfront fees are to much and why is it necessary
    Read More
  17. User Score
    8
    February 1st, 2017 Vestal, NY
    10 people found this review helpful!
    Not happy about the upfront fees. If your so confident their shouldn’t be any.
    Read More
  18. User Score
    7
    January 26th, 2017 Peterstown, WV
    15 people found this review helpful!
    not that impressed with the price, upfront fees or ‘limited’ warranty of 3 years. There are more affordable companies if you shop around.
    Read More
  19. User Score
    0
    January 17th, 2017 Las Vegas, NV
    35 people found this review helpful!
    So far this place gets a big fat 0. No pricing or contract info on their website. Fill out the contact form and they require a phone number, I don’t want a sales call I just want pricing. There is NO reason they cant accomplish this through email. What exactly are they hiding by not publishing prices on their website. I have submitted the request for a quote and instructed them to only contact me via email, so far nothing from them. Pretty sure they tried to call a couple times, but wont leave a voicemail.
    Read More
  20. User Score
    0
    January 11th, 2017 Pasadena, CA
    29 people found this review helpful!
    Customer service is kinda rude. dont entertain your needs properly and won’t listen to you especially if you tell them your monthly budget.
    Read More

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Our Score
8.6
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
325
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976