Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.8
User Score
7.5

Or By Phone:   1-(866) 254-8114

Our Score
8.8
User Score
7.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
359

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2017

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After 10 years in business, Frontpoint has changed the way we look at the home security industry by shattering the normal standards in customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no phone lines needed.
Screen Shot 2014-09-22 at 11.42.54 AMScreen Shot 2015-09-28 at 2.19.20 PM

Security System Overview

Frontpoint provides world class customer service backed by a 30-day risk-free trial.  Our mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. With a wide range of wireless sensors to detect signs of trouble – whether it’s a door opening, a window breaking, smoke in the air or water on the floor. So many great options, for whole-home protection!

Frontpoint offers three monitoring packages from which to choose: protection monitoringinteractive monitoring, and ultimate monitoring. The monthly price is $34.99-49.99. They are all 100% cellular, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring.

Here’s what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Light controls
  • Geo Services
  • Crash and Smash

The Good

Frontpoint offers easy installation, they’re very friendly, and they are very flexible with their prices and contracts.  There are no installation fees, and they understand the value of diligent customer service. Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. One of the major selling points that helps minimize consumer risk is their 30-day risk free guarantee, so a customer can try them out and see for themselves. It appears that they satisfy most of their customers. Frontpoint  has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

Skybell

  • NEW– Integrated Skybell Video Doorbell
    • (available only in the “Ultimate Monitoring” plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach with monitoring options with offering a 100% cellular connection. Their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the land line or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country.

Frontpoint also makes a diligent effort to constantly improve their technology. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint is a quality home security solutions:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business for 10 years, but they have already made an impression in the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell camera that includes a camera, motion sensor and 2-way communication so you can always see who’s at the door and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. Frontpoint offers a $300 discount on approved credit, it covers all of your equipment on be base package after the $99 minimum equipment purchase. For example: a base package includes 2 window/door sensors.  If you were to customize their base package to include 10 extra door/window sensors, you would pay close to $429.85 out of pocket.
  • Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint is in their 10th year of business. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right.   They’re also rated highly pretty much anywhere you look, and there are hundreds of five star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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359 Frontpoint Reviews

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  1. User Score
    1
    November 21st, 2017 Suwanee, GA
    0 people found this review helpful!
    Stay clear of this system!!! The sensors fall of the wall constantly, the monthly fee is overpriced (44.95/month). They have a horrendous cancellation policy 80% of remaining balance of term, which is locked in at 3 years minimum. You can find many better alternatives out there and half the price without the ridiculous cancellation fees.
    Read More
  2. User Score
    0
    November 13th, 2017
    2 people found this review helpful!
    Horrible! They will not budge on cancellation. System does not work. I was completely stuck but cancelled because they are 100000000% worthless. Unusable! Paying a monthly fee is outrageous!
    Read More
  3. User Score
    10
    November 10th, 2017 Potomac, MD
    2 people found this review helpful!
    I am new to frontpoint for security. I have had some of the competitors and wasn’t happy. So far I am happy. Everything is working as it should. However there is a few things I need to address from reading these reviews. First frontpoint has a standard contract, its 3 years. If you move you can take the system with you. But on the other hand just because you moved and no longer need the system doesn’t mean you get to cancel free of charge. You had 30 days to make that decision. So many people on here give zeros because theyre two years in and cant cancel free of charge. When you buy are car and decide you no longer want it, can you just give the car back free of charge and stop payments? Get real people. Its part of how they make money, if you don’t like it, maybe you should review the contract and not sign it.
    Ok done with that rant, On the other hand this is a DIY system. You will need to be a little handy. It is fairly simple to install however if you can barely turn on your computer and check your email, you may want to look elsewhere. Nothing is fool proof and there will be errors along the way, it may be user error, it may be equipment error. Customer service was great for any errors I had. However I am a “tech geek” and fairly handy around the house. Again if you have problems troubleshooting or figuring out anything without instruction look for a company that will install for you.Now with that said the instructions are pretty clear but if you don’t understand something tech support will walk you through it.
    The equipment works pretty good, however its by no means top notch. Its a fairly average system with your average features. I received the traditional control panel with no touch screen. This panel you will need to do some research, watch some videos, and play with it. Its interface is not the greatest and its loaded with buttons that have no real instruction on how to use them. The menu is not easy to get to and not user friendly to navigate. It will be very intimidating for users who struggle with technology. The door and window sensors are simple, they’re either on, off, opened, closed. Not much really to them. I also received the glass break sensor, this one is a bit tricky. Other than testing to make sure it is communicating with your control panel there is no real way of making sure the sensor actually works. That’s more faith you have to put into the sensor than I like. The smoke alarm is sort of the same way. Besides your typical test button and making sure it is communicating there is no way to test it to see if it will send the signal to the control panel when it sense’s heat and smoke. (test button only makes it beep) I did not opt for the motion sensors because I have a 60 lb pitbull, and with past experiences even with the “pet friendly” motion sensors you get false alarms. And in my city every false alarm after the first one charges a fee which goes higher every time.
    The app is clean, its easy and simple. everything works but one thing. Notifications. As of right now it is not notifying me using the geocaching (tracks when you leave the house and tells you, you left a door open, or alarm is not armed) I have intentionally left the alarm unarmed and drove outside the required distance and was never notified. Im sure I can get this sorted out and will eventually get it to work, but as of right now I cant give credit for it working.
    Overall the system is worth the money, it gives you a few neat features like if you wanted to convert to a smart home its compatible. But if you don’t want to it works fine as is. But with any security system, if you are not security minded, the system is junk. It doesn’t matter who got it from, adt, frontpoint, vivint, or jesus Christ himself. If you forget to arm it, don’t research how to use it and good points to install it at, Its useless. An alarm system is a secondary precaution, YOU are the first.

    As of this review all the equipment was the most updated version offered from frontpoint on 11/10/2017.

    Read More
  4. User Score
    0
    November 4th, 2017
    3 people found this review helpful!
    This company is a fraud!

    In November of 2014 I contacted Frontpoint and explained to them that were building a downstairs apartment in our home, and that I was interested in opening an account.
    I explained to the salesman (C.J.) that we were at least a year away from being ready to actually install the system, but that I wanted to have the equipment on hand. As a condition of the sale, it was agreed between C.J and myself was that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. They never provided any service.

    I have spoken with Frontpoint many times, and they have refused to refund us any of the almost $1000 they debited from our credit card. We were defrauded. Terrible company!

    Read More
  5. User Score
    2
    November 3rd, 2017
    4 people found this review helpful!
    My job was relocated and I had to move from my house in Virginia to an apartment in Philadelphia where I didn’t need the system. There was no way I could cancel out and had $44.00 taken out of my checking account each month for a service I wasn’t using. Not having the budget to pay for this I was beside myself with anger with having to pay. Next time I’m getting a security system which will allow me to cancel in case of emergencies like the one I had. Their solution was to push it over to someone else. Frontpoint is being taken from my closet and thrown out the window.
    Read More
  6. User Score
    0
    November 3rd, 2017 Oneida, NY
    4 people found this review helpful!
    I decided to go with frontpoint after looking into many security systems. Things seemed great but after my trial period I then was no longer able to use the app which after I was informed it would be an extra charge if I want this service as it was only a trial period! Someone should have told me. I then started having issues with my system being able to be armed when doors are actually opened how safe is that. Call costumer service they say its working and then are more concerned with getting my payment for the month! I also never get any emails from them another technical issue. I try to cancel and after being told I would only have a little fee before i signed up I was then informed I had to pay for every month left! So now i owe 800 if i want out of this contract. I was mislead and the company is not helpful and said i must be confused and should of had it in writing. Ridiculous I have never been so mislead and I asked mulitiple times to the sales rep ashley anderson is there were fees and she was straight up deceitful!
    Read More
  7. User Score
    1
    November 1st, 2017 San Diego, CA
    1 people found this review helpful!
    My system doest NOT work from the beginning. Stuff fell off the wall, signs fly off into the yard. There is NO real person to come set up stuff for you. Sales person is a hard sale, did not go over contract options, just wanted to sell and bail. I am deeply disappointed in this company. No idea how they are rated so high. Went with them bc they are cheaper. When this cheap system never works . I am paying 35 bucks a month for the 3 years contract for NOTHING! Stay away!
    Read More
  8. User Score
    0
    October 31st, 2017 Austin, TX
    1 people found this review helpful!
    We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
    Read More
  9. User Score
    10
    October 29th, 2017 Terrace Park, OH
    2 people found this review helpful!
    We’ve had the service for almost 4 years. Yesterday I called to add more sensors. The technician walked me through a few different things including renaming our sensors, identifying each sensors location in the system and finally checking a battery. He was very patient and exact. I really appreciated the help as it was a task I was not looking forward to. Frontpoint made it easy. Thanks!
    Read More
  10. User Score
    1
    October 17th, 2017 Tallahassee, FL
    4 people found this review helpful!
    I’ve been a loyal customer of Frontpoint for 2.5 years. I recently accepted a new position in another state. The apartment we will be renting already has a preinstalled system that’s included in rent. I call Frontpoint, spoke with Trevor and he told me they are going to charge me $280 to cancel. I told him my situation, how my wife and I are going down to a single income for a little while, and how she’s 7 months pregnant and that the last thing we need is another fee tacked on to our moving expenses. They wouldn’t budge at all. I have had zero complaints with them up until this point. Apparently they don’t really value loyal customers. Especially when sometimes they can’t help it but they want to make sure they gouge you one more time as you leave. Consider this my last encounter with Frontpoint.
    Read More
  11. User Score
    10
    October 13th, 2017
    0 people found this review helpful!
    I myself highly recommend Frontpoint security. I’m using this alarm company for 2 1/2 years myself and the whole family were happy especially customer service, They are so professionalize to dealt with and knowledgeable. For the monthly rate… Its affordable and reasonable. Good quality service too.
    Read More
  12. User Score
    2
    October 12th, 2017 Tulsa, OK
    8 people found this review helpful!
    My husband and I have had Frontpoint for 5 years. After 4 years of service, we wanted to get the new touch screen control pad, so we ordered one and paid the $99 of whatever is was. When we got the new panel, it wouldn’t work right with our older sensors, at which point we had to send it back. It would have been nearly $1000 to replace all the sensors in our home. Despite having been customers for so long, Frontpoint did not offer to help upgrade our equipment or provide any other solution besides keeping our old equipment. Then when we went to cancel service a year later, they said that we would be charged for one more month because it was in the contract. So not only am I having to pay for another month of service, which I do not need, but they would not work with me at all to waive this charge, despite having spent thousands of dollars with them. I would not recommend this company to anyone, terrible customer service to a customer who has been loyal for 5 years. Very disappointed! Never again.
    Read More
  13. User Score
    2
    October 3rd, 2017 Lake Charles, LA
    5 people found this review helpful!
    Had the following problems with the Frontpoint System after equipment was installed, activated and technicians indicated ALL functioning:
    1) 84-year old Mother fell trying to go to the restroom, pushed Panic button that was on a lanyard around her neck. No one came because the technician had left system in TEST MODE.
    Mother laid in her own FECES for over 6-hours until she could gain strength to craw to a phone and call someone.
    2) Monitoring panel within the home was replaced over four times within the first 6-months.
    Only one time out of all of the failures did a representative from Frontpoint notify me that there was a problem.
    3) Equipment is advertised and written specifications indicate that it will work within a given distance and on a standard WIFI speed.
    Get ready to purchase special high speed internet, special high speed internet equipment and WIFI extenders to get receivers close enough for equipment to communicate.
    4) Spend your free time adjusting sensitivity of cameras (when you can connect) each time the weather changes (temperature, humidity, sunlight, moonlight, etc.).

    If you want another service with hidden FEES and hidden fine print Frontpoint Security is the place for you….
    You’re not told on the Sales call, BUT the agreement you’re signing up for is for 3-YEARS at the rate of the plan you select…
    You pay for ALL of the equipment up front….
    You install and setup ALL of the equipment yourself…
    If system doesn’t not work right, if Frontpoint does not activate all of the monitoring on your system as requested, if equipment and/or system monitoring doesn’t work correctly as designed or described… That’s on YOU!
    Frontpoint has you locked into a 3-YEAR contract that indicates long as they answer the phone and ATTEMPT to rectify the problem you still pay them for the service for 3-YEARS….
    When you ask to talk to a Manager to have account reviewed for problems you’ve encountered, the Customer Service person indicates that MANAGEMENT DOES NOT TALK TO CONSUMERS.

    Read More
  14. User Score
    9
    September 25th, 2017 Columbia, SC
    2 people found this review helpful!
    I love Front point. At first I had so many issues with the sensors. Basically they keep falling off the door and causing a false alarm. However, every time I called Customer Service was excellent which is why I stayed. Once the issue was resolved and several sensors and tape specifically made for metal doors were sent out to accommodate our need, its been great.

    I love Frontpoint so much I’ve been a customer for 2 years now.

    Read More
  15. User Score
    0
    September 25th, 2017
    6 people found this review helpful!
    In November of 2014 I contacted Frontpoint and explained to them that were building a downstairs apartment in our home, and that I was interested in opening an account.
    I explained to the salesman (C.J.) that we were at least a year away from being ready to actually install the system, but that I wanted to have the equipment on hand. As a condition of the sale, it was agreed between C.J and myself was that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. They never provided any service.

    Today I spoke with Darius Randall at Frontpoint, and he has refused to refund us any of the almost $1000 they debited from our credit card. We were defrauded.

    Read More
  16. User Score
    1
    September 23rd, 2017 Austin, TX
    4 people found this review helpful!
    Their equipment is marginal, and their 3 yr contract is very restrictive. The door sensors didn’t fit the molding and kept falling off. It’s a second home for me and as I approach retirement I’m trying to save on monthly expenses. I tried to return the equipment, but I’d still be responsible for 2 yrs of monthly charges. When I signed up they told me that if I wasn’t satisfied, I could return the equipment and cancel. In the fine print of the contract this appears not to be the case. There are many other companies out there that provide home security that don’t require such long contracts. I would never recommend Front point to anyone.
    Read More
  17. User Score
    2
    September 21st, 2017 Doe Hill, VA
    5 people found this review helpful!
    Terrible service that locks you in for at least 3 years! I tried to canceling because I was constantly “trouble shooting” with one of their employees and alarm still didn’t work. Not helpful at all and wasted at least an hour every time I called. Not worth the money at all! $700.00 in a cancelation fee!! Completely absurd!
    Read More
  18. User Score
    0
    September 21st, 2017 Nashville, TN
    3 people found this review helpful!
    Frontpont Sales people are not experienced and not knowledgeable of their own product. I had the worst sale experience, where I was trying to call frontpoint to get a quote so I can compare with other DIY security companies.

    The sales person that I talked to, was very pushy to get the sale finalized while I kept telling him that i just need to get an idea of what your company has to offer then I will take my time to compare and choose what works best for me.

    But, no he has this pride in his company that frontpoint is the best security company in the world and they have the best customer service compare to the company that I mentioned to him, which is Link Interactive. Well, giving the fact that he’s so pushy and not respecting other companies as well as not respecting my right to do my research and compare what would be best for me, I just see that they’re contradicting themselves. Comparing the experiece I had when I talked to Link Interactive, Link Interactive sales person seems very friendly not pushy at all and he respected the fact that I need to shop around and he even offered me to share the best offeres I get and he will do his best to beat the price.

    Also, after reading all negative reviews about how horrible their experience with frontpoint I got encouraged to share my story and advice people to stay away from frontpoint.

    Read More
  19. User Score
    5
    September 12th, 2017 Reno, NV
    6 people found this review helpful!
    Service is good but the equipment is mediocre. I’ve had the service for almost 2 years. Hot showers set off the fire detector, I’ve been on 3 vacations with false alarms to the point I wouldn’t bother arming the house. They sent a replacement sensor, they sent a replacement panel (due to low battery not charging), they will replace and send equipment without problem. But frankly I just don’t yet trust the system to work when we are not home without false alarms.
    Read More
  20. User Score
    8
    September 11th, 2017
    3 people found this review helpful!
    I’ve had Frontpoint Security for almost three years. First two- not much in the way of problems. Then I started getting “The [device/ID] is offline. Make sure the device has power” regarding various light Z-wave modules. At this point, I will say nothing has changed position as far as modules and control unit.
    After a call to customer “Technical Support” [Very good, by the way], they went through all the checks and “what to do next” things they had in their bag.
    Eventually, some of the lights would come on when they were not scheduled like 0800. Also, not go on when scheduled. Not good.
    They said that they would send out a new control unit. Okay- got that next day. After setting it up, the lights could only be controlled by the mobile apps or computer; the control panel had no ability to turn a light on or off. That is not the way it’s supposed to work; it did work correctly for two years and 10 months: Asterisk then light ID= light on… Pound sign then light ID = light off.
    So, another call. Next Tech said [after 1-1/2 hours] he would send out another control unit. He said “it was Labor Day weekend so I would get it Wednesday.” Nope… I called back late Thursday, and Tech guy said no record of one sent- he would get one out ASAP with Saturday delivery.
    Got it Saturday, and called Tech support. This guy was not so sure this was the problem [eventually, he was right], but after trying many resets and such- he said to change the unit if I wanted to. I did…
    He said my module locations were not “chain linked” properly. Even though they all worked fine, from all locations [even 2000 miles away], from day-one, and nothing has been moved. Modules that have “line of sight” with one-another and all being with-in 15 feet from control unit and other modules are not in the same “chain”? And the control unit can’t turn them on/off?
    Last tech said it was a different firmware on the newer control units that are the cause and that I can double-tap the “*” [asterisk] to turn everything on [that works okay…] and then use the mobile apps to turn the lights I don’t want off. Really?
    Contract up in a month… Might be going elsewhere. Oh, yeah, that’s another story; I was told I could save $72 dollars over 3 years by renewing contract now. But anything goes wrong and I BUY what is needed [nothing left is still under 3 year warranty], and if I cancel because of any additional problems, I pay 80% of remaining contract. Wow! Not this guy!
    Too bad… I was really liking Frontpoint- up until now.
    Read More

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Our Score
8.8
User Score
7.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
359
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057