Best Home Security Companys

121 Companies 14,042 Real Customer Reviews

#2
frontpoint.com-82616

Frontpoint Reviews

Reviews of Frontpoint from real customers
(498 verified)

Our Score
8.4
User Score
7.2
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
498

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Most Helpful Reviews From Frontpoint Customers

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

498 Frontpoint Reviews

1. Select Your Rating:

57
34
21
12
10
8
12
8
51
50
235
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    January 17th, 2019 Great Falls, VA
    0 people found this review helpful!
    It was easy to install. They’re easy to talk to and do things quickly.
    Read More
  2. User Score
    10
    January 17th, 2019 Prattville, AL
    0 people found this review helpful!
    You can use third party equipment and synchronize it with the system. The technicians are knowledgeable and respond immediately when you call.
    Read More
  3. User Score
    10
    January 17th, 2019 Clarksville, TN
    0 people found this review helpful!
    I’ve had a couple of false alarms and they are professional about it. They answer emails immediately and it’s always been a good experience.
    Read More
  4. User Score
    10
    January 17th, 2019 Jacksonville, FL
    0 people found this review helpful!
    They are quick to respond and are knowledgeable and friendly.
    Read More
  5. User Score
    8
    January 17th, 2019 Washington, DC
    0 people found this review helpful!
    The system was easy to install. I had a billing issue but they resolved that.
    Read More
  6. User Score
    10
    January 17th, 2019 Baird, TX
    0 people found this review helpful!
    We are impressed with the cost as well as the friendliness of all the people. They’re always professional and courteous, they get the job done. The equipment is easy to put in, maintain, and operate.
    Read More
  7. User Score
    8
    January 17th, 2019 East Greenwich, RI
    0 people found this review helpful!
    I wish the customer service and field experience teams would communicate. That way it would be easier to install it all. Other than that, they are responsive and give a lot of information.
    Read More
  8. User Score
    10
    January 17th, 2019 Minneapolis, MN
    0 people found this review helpful!
    They are very accommodating and easy to work with. They solve the problems I have.
    Read More
  9. User Score
    10
    January 9th, 2019 Duluth, MN
    0 people found this review helpful!
    Great, reliable system.
    Read More
  10. User Score
    2
    January 9th, 2019 Grass Valley, CA
    3 people found this review helpful!
    Terrible customer service. After 3 days of attempting to contact the ‘specialist ‘ I still haven’t spoken to one. They make it impossible to cancel the service. Also the callback feature does not work.
    Read More
  11. User Score
    5
    January 2nd, 2019
    3 people found this review helpful!
    Ridiculous cancellation policy. When you call to cancel your account they put in 30 days cancellation mode so they can take another month dues from you. I cancelled my service om December 13, 2018 telling the representative that i dod not eant monutoring anymore. I got a charge on my card on January 1, 2019 because instead of canceling immediately as I had requested they put the account in 30 days grace period.

    Also, my base station has been powered off completely and no one has bothered to call and checkup. I hope this is not the case with real emergencies.

    Read More
  12. User Score
    5
    December 29th, 2018 O Neill, NE
    3 people found this review helpful!
    All installed well until we got to he video doorbells x2. Had several 1-2 hour sessions with customer service. Reset each uninstalled each. Finally they are sending me new ones to try. Hope these work as I have spent many hours now on the phone.
    Read More
  13. User Score
    10
    December 17th, 2018 Davenport, IA
    0 people found this review helpful!
    Very good help from customer support in system setup.
    Read More
  14. User Score
    4
    December 17th, 2018
    4 people found this review helpful!
    Terrible service and ridiculous cancellation policy and the customer service reps have no knowledge.My station failed after 2 yrs ( while we were on vacation !! ) and I was asked to send in the unit for a replacement , cs person told me he took a back up of the configuration and all I needed was to plugin the replacement unit when it arrives . After I received the new unit I was unable to make it work and called the customer service, the new service person struggled for a while and finally able to restore the back up except for all of the cameras. He told me camera config cannot be restored and I need to manually add again after manually resetting the camera, howwever 2 of my camera’s never worked after that. When I called again the guy said the IR camera is an old technology and I should consider a new model. Folks giving great service review here wait until you have a service issue or until you try to cancel the service.
    Read More
  15. User Score
    10
    December 15th, 2018 Newark, NJ
    2 people found this review helpful!
    I just received my Frontpoint package and realized I could not use the doorbell camera. The customer service rep that helped was amazing. They quickly rectified the situation and gave me options to replace the camera. They also took their time going though the whole set up process with me. I couldn’t believe their patience and friendliness throughout! Super happy that I chose Frontpoint to secure my home…
    Read More
  16. User Score
    10
    December 12th, 2018 Costa Mesa, CA
    0 people found this review helpful!
    Great service and access. The app is very good to and I like that I can alarm my house while I am away and can Unalarm when I get back home. P
    Read More
  17. User Score
    0
    December 11th, 2018
    6 people found this review helpful!
    I called Frontpoint customer service in October to cancel my service andwas informed that I had 3 more months left on a three year contract and that to cancel early would cost me as much as to let the contract run out. So I told the rep to just let the contract run out and cancel the service then. In In December I was looking at my checking account online and noticed a December charge for service as well as a November charge. I called them again to inquire about the bogus charges and was told that ion order to cancel service I had to tell them so in writing, that the fraudulent charges would not be refunded, and that I was even required to pay another charge for January! Sounds like a total scam to me and I informed them that they would be hearing from my attorney. NEVER CHOOSE FRONTPOINT!
    Read More
  18. User Score
    1
    December 10th, 2018
    7 people found this review helpful!
    The company verbally agreed that we could cancel service if we moved with no fees. Then when we moved required us to pay exorbitant fees to cancel. When I complained, the customer service reps were rude and after multiple requests for supervisors to return the call, they never did after weeks of waiting.
    Read More
  19. User Score
    8
    December 5th, 2018 Midland, TX
    3 people found this review helpful!
    I like that they have security services. I wish they would’ve had sent me the items I requested once they actually had them in stock, instead of making we wait for months before they let me know that I should probably just settle for something I didn’t ask for.
    Read More
  20. User Score
    2
    December 2nd, 2018
    4 people found this review helpful!
    Had the system for a month. In that time the main unit had to be replaced as well as the keypad. Customer service was great, but their equipment stinks. Would not recommend.
    Read More
  21. User Score
    6
    November 28th, 2018 Hampstead, NC
    5 people found this review helpful!
    Great alarm response service…great people to talk with over the phone. Poor performance from door/window sensors (constantantly going off-line). Unfortunately I’ve been very disappointed in the system reliability.
    Read More
  22. User Score
    9
    November 24th, 2018
    2 people found this review helpful!
    Excellent customer service. Had problems with false alarms with smoke detector customer service replaced the defective unit within 48 hours .
    Read More
  23. User Score
    10
    November 19th, 2018 Rock Hill, SC
    2 people found this review helpful!
    I’ve been with Front Point for 4 years. I have actually set off the alarm by accident and my wife set off the smoke detector. In all cases the response phone call was immediate. I have had only one equipment issue and it was resolved right away. Frontpoint provides an annual statement I give to my Insurance company that gets me a discount for having a monitored system. The apps work perfectly on my smart phone and I can monitor/arm/disarm my system from anywhere.
    Read More
  24. User Score
    10
    November 18th, 2018 Metairie, LA
    3 people found this review helpful!
    As a Senior, I admit I was hesitant about self installing a system but it was very simple and the support is excellent. I’ve now had my system for 4 years. In that time, my battery started to die, I was alerted and I contacted support. They overnighted a complete free replacement and support walked me through the exchange. My fire detectors were reporting low and they overnighted batteries for me at no charge and walked me through the installation as well. The fact that the system is wireless is a real plus should someone cut wires to the electric system.
    Read More
  25. User Score
    0
    November 13th, 2018 Burlington, VT
    9 people found this review helpful!
    It’s a scam. Read the contract carefully before you decide to purchase.

    I cancelled as soon as I got a chance to look at the contract (just a couple days after I ordered—well within the cancellation period), and after 2 months I have yet to receive the refund that I’ve been assured 3 times would be on its way to me.

    I’m getting scared that I’ll have to contact my bank and change my card numbers to ensure they don’t steal any more money from me.

    Read More
  26. User Score
    0
    November 12th, 2018 West Palm Beach, FL
    10 people found this review helpful!
    Would not sign up with these guys ever again! The agent (first name “Dontrez”) that I spoke to initially told me about the “first time caller” promotion, so if I hung up to think about the deal I would essentially have to pay an additional $99 and said that I could still sign up and cancel within a 60 day trial period. What he didn’t mention is that the 60 days were only non-paid but I really only had 3 day to cancel. First off, I’m located in Canada. So the agent I spoke to was comparing Canadian ADT and other security company rates to their US rates!!!! He never once mentioned that the prices he’s quoting me are based on US Dollars (USD). He kept on going on different competitors review sites and loudly read out only the negative reviews to persuade me with my decision to go with them. Anyhow, I finally said ok let me try it and I agreed to pay a $99 sign up fee. It was only once I checked me credit card bill that I found out his rates were based on US Dollars. This is a SCAM company, do not let them scam you into their 3 or 4 year contracts. Dontrez was such a good scammer that he even went on and talked me out of getting window sensors for my home which ultimately meant that Robbers could easily come to my house at night while we are sleeping and steal whatever they want. He said that the only thing I needed was a motion sensor… Now that I think of everything this scammer said it just brings me to a boiling point! Do NOT TRUST THIS SCAM COMPANY
    Read More
  27. User Score
    8
    November 7th, 2018 Gering, NE
    2 people found this review helpful!
    I like the ease of instalation and the user friendlyness – however we have and are still having problems keeping all the modules on line
    Read More
  28. User Score
    6
    November 7th, 2018 Beaufort, SC
    3 people found this review helpful!
    Change contract to less than 3yrs ….thats. just ridiculous to be locked into a contract for three years.. A year or 2 is more doable..but for the most part it’s ok..nothing spectacular
    Read More
  29. User Score
    10
    November 7th, 2018 Biscayne, FL
    1 people found this review helpful!
    I researched and they have the best reputation for customer service. They are extremely responsive very proactive and easily accessible. I had an issue with the smoke alarm going off but other than that the equipment has been good.
    Read More
  30. User Score
    8
    November 7th, 2018 Vale, NC
    3 people found this review helpful!
    This was the best rated security system online, we were impressed with the quality. They were very quick to respond and they were very helpful. The system could be a little more user friendly.
    Read More
  31. User Score
    10
    November 7th, 2018 Schnecksville, PA
    0 people found this review helpful!
    Its easy to install, its not large and bulky and its up to date. They did call the cops one time after a false alarm after I told them not to.
    Read More
  32. User Score
    1
    November 6th, 2018
    7 people found this review helpful!
    I got a system a couple of years ago with a 3 year contract. Big mistake. I purchased it right before going on a month long trip overseas because I wanted the house to be safe when I was gone. When I got back and actually had a chance to see what the system was like I immediately didn’t like it. The motion sensor alarms went off several times a day for no reason. The alarm was horrendously loud and the volume could not be adjusted. So all it was was an incredible nuisance to me and my neighbors. But, by then my grace period was up, so I was stuck with a 3 year contract and the only way to get out of if was by paying 80% of the 3 years that I still owed. I even told them that I was moving overseas and that they did not offer services where I was going. The representative told me that this was one exception that would allow me to terminate the contract without an early termination fee if I gave proof of the address. I emailed him the address, gave the 30 days notice of cancellation and thought all was good. Then 2 months down the line I see I have been charged the monthly fee again. I called back to ask why and after several minutes of the rep looking through my records first he says I was emailed saying there was a problem with the proof of address I sent. Then several minutes later of looking at my file he says, “No, actually this representive who spoke to you before and told you this information was incorrect,” and that would indeed have to pay the termination fees. 80% of what I would have owed if I kept the services. He could do absolutely nothing to change it or compensate me even though I’d been given wrong information. I’ve now wasted an insane amount of money on nothing.
    Read More
  33. User Score
    2
    November 5th, 2018 Lakeland, FL
    7 people found this review helpful!
    Try and cancel they want to charge you an extra month 60 day they require 30 I gave them 30 Oct 1 on Nov 1 they charged me another fee what a scan. Run from Frontpoint
    Read More
  34. User Score
    6
    October 30th, 2018 Republican Grove, VA
    1 people found this review helpful!
    The weather report. The app. Not happy that a sensor is malfunctioning.
    Read More
  35. User Score
    10
    October 30th, 2018 Fruitland Park, FL
    1 people found this review helpful!
    Delivery was very quick! Set up was pretty easy once a customer service rep walked me through it. It was very well organized and easy to use though. Also, the phone app and website is very informational and helpful!
    Read More
  36. User Score
    0
    October 28th, 2018 San Bernardino, CA
    8 people found this review helpful!
    This system has been a headache and a drain on my money, and I wish I never signed up for it. Installation and set up is not easy, it is quite confusing and after the process of installing the hardware and the app, my family and I have been more confused than ever. We never even turn it on, because we’ve gone past our one-week trial window and can’t get a continuous trial period without making a lengthy phone call where they try to convince us not to extend our trial, and finally agree to extend it by only one week. The volume doesn’t seem to be able to adjust (if so we’ve found no sources on how to do so), so the system wakes people up every night people open and close the doors. We’ve been more concerned about the police showing up to our house because this unintuitive system will get set off than we are about actual break-ins at this point, so we’ve taken the system down and left it in a box. Now I just have to pay $45 for two more years until the contract finally ends.
    Read More
  37. User Score
    1
    October 18th, 2018 Tempe, AZ
    6 people found this review helpful!
    I had my control panel replaced 4 times in the last year and the 4th panel I received still not working. I purchased the touch screen panel and now they’re telling me that it was discontinued and I have to order a manual one. I had a manual one for a few months sent to me until they got restocked with the touch screen one. both are trash. you don’t get anything from this home security and you stuck with a contract for 3 years at least. customer service trying to do something but they’re very limited to what they can offer. no discount and nothing really to compromise the faulty equipment they give you. stay away from this company.
    Read More
  38. User Score
    1
    October 17th, 2018 Seattle, WA
    8 people found this review helpful!
    BEWARE!
    I have been a loyal Frontpoint Security customer for nearly 10 years. The service has worked fine. I have another system in a second home that works flawlessly and at about 1/2 the monitoring cost of Frontpoint. My complaint with them is that when I sold my home that used Frontpoint, i’m being told that I will be charged for an additional month beyond my cancellation date. THIS IS NOT RIGHT, FAIR, OR A GOOD BUSINESS PRACTICE.

    All other services, including my WiFi provider, electric, gas, cellular will not be charging for services i don’t use. This is a RIP-OFF that you may not be aware of so – BEWARE!

    Read More
  39. User Score
    8
    October 10th, 2018 Bellevue, TN
    0 people found this review helpful!
    Very easy to set up and operate. Ordering the product was also very easy. Fortunately no alarms yet.
    Read More
  40. User Score
    4
    October 5th, 2018 Bettendorf, IA
    6 people found this review helpful!
    I have been a customer for approximately 3 years. Although I am pleased with the cellular aspect of their systems, yesterday I found their customer service representative to be rude, obnoxious, and unwilling to understand the problem and/or to help me. I called as I needed replacement for two metal “magnet” pieces which were continually falling off the doors and sending out false alarms. Simple right? Oh NO, not to be! After a verbal tug-of-war about troubleshooting and “the issue” and blah, blah, blah that lasted approximately 10 minutes, she remained stubborn in her resolve not to fulfill my request.
    I then asked to speak with a supervisor. Placed on hold for another 4 minutes, my original contact person then returned to tell me she had received authorization to send them out in the mail. I still cannot understand why the hesitancy to replace two .05 cent parts. Cheaply made plastic parts wear out especially when placed above doors that are used on a regular basis. Why make ordering new ones such an incredibly exasperating and purely aggravating experience? Frontpoint needs to take a hard look at the “service” aspect of their company. If not improved, I will go elsewhere as their are many fine companies around begging for my business.
    Read More
  41. User Score
    8
    October 4th, 2018 Camillus, NY
    0 people found this review helpful!
    We’ve been with them for a few months and have been happy with them. A definite payment due date would be helpful.
    Read More
  42. User Score
    8
    October 4th, 2018 Chillicothe, OH
    2 people found this review helpful!
    I have had Frontpoint for a little over 2 years and when I took up with them I had to pay over $200 up front for my system and on their web page it says startup cost $99 and I also seen this so I copied and pasted it here>>>>>>Contract lengths start at 12 months, which is shorter than other companies that ask for a minimum of 36 months.<<<<<I had to sign a 3 year contract, they didn't give me any other choice so I find this comment false advertisement. A couple times we forgot to un-arm before opening a door when we first got our system and we'd call in right away to let them know its a false alarm, they still sent the sheriff to my house anyway, there's a waste of workers tax money! Overall though I do like Frontpoint's system and customer service isn't so bad, you have a couple rude ones but you have that everywhere in my opinion. Reading the reviews about people trying to cancel service is horrific, hope if I ever try and quit them its not such a hassle. But Frontpoint is a good security system, I've had no issues over the past 2+ years :)
    Read More
  43. User Score
    10
    September 20th, 2018 Scottsdale, AZ
    1 people found this review helpful!
    I’ve had no problems and the system was very easy to install.
    Read More
  44. User Score
    6
    September 20th, 2018 Kenosha, WI
    1 people found this review helpful!
    The equipment words fine but the actual key fab itself is really outdated and cheap looking.
    Read More
  45. User Score
    10
    September 20th, 2018 Cuyahoga Falls, OH
    1 people found this review helpful!
    Every time I called them with problems they’ve been very helpful and solved the problems right away, they’re always very friendly. One of the issues that we have had that we don’t like is the volume level when the alarm goes off isn’t very loud.
    Read More
  46. User Score
    10
    September 20th, 2018 East Yaphank, NY
    0 people found this review helpful!
    You can always reach a representative and they’re really friendly. The product seems to be built well and so far I have not had an issue.
    Read More
  47. User Score
    8
    September 20th, 2018 South Abington Township, PA
    1 people found this review helpful!
    Everytime I’ve needed the customer service, they’ve been great.
    Read More
  48. User Score
    10
    September 20th, 2018 Hollywood, FL
    0 people found this review helpful!
    The customer service is good. They explained everything to me and walked me through setting up the system and made it really easy for me.
    Read More
  49. User Score
    0
    September 19th, 2018
    5 people found this review helpful!
    We decided to change security systems due to finding a new security system that ties in with Alexa and was much less expensive. Today, I made 4 calls and spent 45-60 minutes trying to disconnect service. One representative couldn’t find my information and that took 15 minutes, another time I was hung up on after they attempted to transfer my call, another time they said they were experiencing a high volume of calls and had me enter in my phone # for a call back (but they never called back). Finally, they asked for a phone password (which I had given previously to another representative) and said I was not correct. So now I have to wait and ask my husband the phone password and try all over again tomorrow. I’m ready to dispute this charge with my credit card company instead of trying this again.

    We have had the security system for 5 or more years…the alarm has only been triggered once that required a security officer to come and it was about 45 minute wait time (in a relatively small city). The new system has a smaller keypad to set the alarm each evening and it is portable…so no more eyesore sitting out on our counter top. We save about $20 each month with the new system so in about 2 years it will have paid for the new setup and we will begin saving money.

    Read More
  50. User Score
    10
    September 13th, 2018 Lebanon, VA
    1 people found this review helpful!
    Frontpoint is the best. Their employees are so helpful and polite. When merchandise is ordered it is shipped promptly. I highly recommend Frontpoint.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
498

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10