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frontpoint.com-82616

Frontpoint Reviews

Reviews of Frontpoint from real customers
(545 verified)

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
545

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Most Helpful Reviews From Frontpoint Customers

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

545 Frontpoint Reviews

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  1. User Score
    10
    March 21st, 2019
    0 people found this review helpful!
    I think the equipment is very well made. It has been very sturdy and I have had 0 issues with it. The device is easier to use and good customer service.
    Read More
  2. User Score
    10
    March 21st, 2019 Harper, WV
    0 people found this review helpful!
    Customer service responds quickly to any questions and is very helpful at resolving them. The price is a little expensive.
    Read More
  3. User Score
    8
    March 21st, 2019 Bloomington, IL
    0 people found this review helpful!
    You can put up the devices in a quick and easy manner. Every time I call, my problems are resolved in an efficient manner. The device is very convenient to use, and the prices are competitive.
    Read More
  4. User Score
    10
    March 21st, 2019 Clifton, VA
    0 people found this review helpful!
    Frontpoint is very professional and courteous. They resolve issues in a timely manner. My family really loves the mobile app and being able to check on the system and loved ones from anywhere.
    Read More
  5. User Score
    10
    March 21st, 2019 Newport News, VA
    0 people found this review helpful!
    Customer service calls right away once there is a problem.
    Read More
  6. User Score
    10
    March 21st, 2019 Lafayette, LA
    0 people found this review helpful!
    They always call me if there is a problem to make sure everything is ok. It was very easy to set up.
    Read More
  7. User Score
    8
    March 21st, 2019 Bradford, PA
    0 people found this review helpful!
    Frontpoint’s price is competitive with other services.
    Read More
  8. User Score
    4
    March 21st, 2019 Fort Washington, MD
    0 people found this review helpful!
    This service is overpriced. A little less than a month after I got the services, I was having issues with it.
    Read More
  9. User Score
    10
    March 21st, 2019 San Antonio, TX
    0 people found this review helpful!
    The devices are easy to install, have good value and have been very effective. Customer service has been very helpful.
    Read More
  10. User Score
    1
    March 20th, 2019 Apo, AE
    0 people found this review helpful!
    It called the police for us once. That was good. Turns out the sensor was just too cold. Embarrasing. Everything else sucks too. The door sensors were ok at best. Yes, I installed them correctly FrontPoint. The motion sensors are completely worthless if it gets to humid or cold in your garage. They have about a one month life span and keep constantly setting off the alarm. Did you know that some people don’t have heated garages frontpoint? The control panel has a battery in it. Rechargeable right? No. Let your system come unplugged for a night and endure what comes next. Constant low battery warnings on the app. If it is rechargeable then it doesn’t work like advertised. What I have mentioned thus far would still allow a mediocre rating but the customer service blows. Try calling at midnight to get a new battery sent to your house for the control panel. You will be disappointed. Security is important but not to them. Our house flooded and we had to evacuate. Keep in mind our house is ruined. We wanted to cancel the last 4 months of our contract. That might seem a little shady to a person who doesn’t have a heart. We have years of financial difficulties ahead of us now and FrontPoint can’t let 4 measly months of payments go. That’s cold hearted. Thanks for nothing.
    Read More
  11. User Score
    1
    March 19th, 2019
    1 people found this review helpful!
    This company (Frontpoint) has somehow spammed the internet search with 5 to 4 star rating, this must be fake. I was actually searching for people who have trouble with their system with this company and “Google” turned up a whole page of 5 star reviews instead.
    Don’t get suckered in, when I was searching for a security company, I thought WOW this company must be amazing when I saw these reviews too.

    Things to be aware of:
    1. They will give you a 30 day free trial but at the end of that if you go with them, it is a 2 year contract.
    2. There is “NO TECHNICAL SUPPORT”, literally none. The equipment belongs to you from day 1 and anything happens, they are not responsible for it. There will be no technician to come out to your home like the major companies to help you with the sensors or panels. I had to talk to this girl that had a major attitude who knows nothing about alarms that was just reading from a script. I was telling her that for over a 1 year and so I have had zero problems with the system period but suddenly, my sensor”s” all started to go off by themselves at random when I arm them. The rep. kept telling me to test the sensors, and I did. It took 4 days for them to come back and tell me what I already know, no problem with it. The method was for “me” to hide this senor in a drawer while they deactivated to see if anything trigger it – not a very intelligent test given my problem. I even had other sensor that went off which I complaint bitterly to the rep. that call to confirm the alarm; when I spoke to the “tech” rep. she had no idea I even had another event. I am still trying to figure out what is wrong and I am trying all kinds of things like moving the sensors and testing the system on my own – YOU ARE THE TECH.
    3. The base plan with Front point is over $40 compare to other major security companies this is highway robbery. I thought I was going to get better equipment and services but in the end, I am only giving money to a company that hires a bunch of useless telephone reps.
    4. You have to install it yourself, so anything goes wrong, they say it is your fault. Only good thing about this is that if you are in a real rush and I was, this is your best option. Security is no joke, don’t do this, you’ll regret it.
    5. They will bend over backward for you on delivery and getting options etc. but that is it. After that you got nothing, no support.
    6. I am canceling this circus and going with one of the majors, good luck all.

    Read More
  12. User Score
    0
    March 13th, 2019
    3 people found this review helpful!
    I live in Canada and thought I was making the right choice choosing frontpoint security. The sales person told me that they have all the functionality of all the big alarm companies in regards to alarm and automation. No they do not. It was a total lie and their equipment is sub par at best. The panel is from 1980. The cameras take multiple hrs to setup. They charge me as a Canadian in US dollars. This isn’t in their contract and won’t adjust it. They charge for all the shipping of their equipment to head back south of the border. They do reimburse you but not with interest. They took 65 days to refund me $165 USD. Alarm system is crap. You can’t write rules for alarm times, you don’t know when doors have been left ope, you can’t open automated door locks unless it’s their door lock. They discussed this with me at purchase they can open and enable any door lock like the one I listed from my previous alarm company. I want out of my contract for the lies and sub par equipment. The alarm system doesn’t function the way I was told it would. All their reviews are 5 stars or 10 stars…. They obviously manipulate the ratings, which is even worse as a consumer. I hope this review gets the attention of someone at Frontpoint security. I want out of this commitment and contract without the bs penalties. I’ll be glad to send all your equipment back the way I received it, so I can go back to Roger’s.
    Read More
  13. User Score
    0
    March 11th, 2019 Higgins, TX
    2 people found this review helpful!
    I have never used the equipment. It was never activated. I spoke with the company before the 30 days was up to cancel. They sent me more cameras. I do not want this product, I’ve already been charged 191.99 to my credit card and 199.99 for the equipment.
    They are now saying it will cost me over 800.00 to cancel. This is a scam.
    Janice Albracht
    Read More
  14. User Score
    0
    March 8th, 2019 Philadelphia, PA
    4 people found this review helpful!
    I have been trying for months to cancel my service. I have now been transferred twice while waiting for someone to address my issue. Their way of keeping customers on the hook for the security system is by sending you in circles and telling them I am not speaking with the right person to cancel. They have records of my attempt to cancel in writing and via phone call in their records. However, they continuously bill me and send threating phone calls to me and let me know they are not going to help me. I just spoke with a representative that wanted to question me regarding when I called and who I spoke with. My recommendation is DO NOT choose this as an alternative.
    Read More
  15. User Score
    1
    March 8th, 2019
    6 people found this review helpful!
    The service was just so so. I called to cancel and was told that I had a multi-year agreement after I had been with the company for over two years. Every time I call to cancel, I’m told there are four more months left on my policy. No matter when I call, I’m always told that it’s four more months. The customer service people are terrible to deal with and do not record all calls. They also refuse to send customers to their supervisors when asked.
    Read More
  16. User Score
    6
    March 5th, 2019 Albany, LA
    2 people found this review helpful!
    Front point service has been a decent service. As far as there security indoor security camera has been a problem since day one. Poor quality and will not stay connected to the access point for viewing.
    Read More
  17. User Score
    10
    March 5th, 2019 Alpine, UT
    3 people found this review helpful!
    Fast concise technical support, has taken our home security to a new level
    Read More
  18. User Score
    8
    March 5th, 2019 Alpine, UT
    1 people found this review helpful!
    Easy to work with. Economical. Sensors do Not always fit Doors. This is a problem. Their recommended fix is a problem.
    Read More
  19. User Score
    0
    March 3rd, 2019 Denver, CO
    3 people found this review helpful!
    I’ve had service with several companies in several different locations over the years. I’ve seen nothing to suggest that Frontpoint is any better or worse at monitoring a site than any other company, but they definitely are the WORST when it comes to disconnecting service! They will charge you and force you to have service for at least a month after you place the request to disconnect service and send them an email to confirm it. It might be in their agreement, but who is going to remember that after having the service in place for several years? As far as I can tell, it is just a way to get more money out of people. Even after you explain to them that you do not reside at the address, but that someone else does, they will continue billing you, and continue calling you every time that an alarm occurs. Today was the FOURTH time that I explained to them that I do no live there, it is a rental property with new tenants, and that I am NOT TO BE CALLED concerning their alarms!!! It is Frontpoint’s policy that they must have active numbers on the account to call, so they will not remove any of the prior resident’s information until a new resident starts service. *** SAVE YOURSELF THE TROUBLE AND AVOID THIS COMPANY!!! ***
    Read More
  20. User Score
    0
    March 1st, 2019 Lubbock, TX
    4 people found this review helpful!
    Frontpoint was fine while we were under contract. Once the contract was up is when trouble started. I called in like I was supposed to and spoke with a representative from Frontpoint. He told me everything is taken care of and that was all he needed. I noticed a charge to my account from Frontpoint for March. I went through my bank account and saw the charge in February as well. (I know, I should have saw this a month ago.) I called today, Sat on hold for 35 minutes, just to be told it was my fault even though I was not told about this 30 day written notice when I called in December. They said they will not refund my 2 months they took money from me, only 1 month. I am sorry, they were not monitoring the house. No account to track. Why do they deserve to keep my money. Because of something I was not informed about. Horrible business practice and customer service. Be careful when you leave these guys. It will cost you!!!
    Read More
  21. User Score
    6
    February 28th, 2019
    0 people found this review helpful!
    It’s okay. Lighting is very unreliable. Silent arming is not silent.
    Read More
  22. User Score
    10
    February 28th, 2019
    0 people found this review helpful!
    FrontPoint is awesome! Each time the alarm has been set off they’re on the phone immediately.
    Read More
  23. User Score
    8
    February 28th, 2019
    0 people found this review helpful!
    Overall great, no concerns. From my initial call, the rep was very helpful. The install was easy and system is itself is user friendly.
    Read More
  24. User Score
    5
    February 27th, 2019
    2 people found this review helpful!
    The equipment is good, but motion sensors generating false alarms were a continuous problem. The phone app is good and easy to use… where this company falls flat is their intransigent unwillingness to cancel a contract without forcing you to pay the entire term you have left. With Canadian exchange, the bill became ridiculous, yet they would not let us out of the contract. When the term was up, they put the hard sell on us and bad mouthed other security companies. The final insult was forcing us to pay an extra month even after reaching the end of our term. Last time I ever opt for a fixed length contract. Way better options. One other p*ss off was their utter unwillingness to ship via postal mail. We are rural and remote; we were forced to travel 2 hours to the shipping company depot.
    Read More
  25. User Score
    0
    February 26th, 2019
    2 people found this review helpful!
    We never received the system yet they continued to charge our bank account for service we never received.To make matters worse, since I stopped further payments on our bank account they have continued to harass us even after we told them we were canceling the service for nonperformance. We wrote the state attorney general’s office to see if they can be prosecuted for fraud or larceny.
    Read More
  26. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    When I sent them a message, it took like 3 or 4 days for them to get back to me. Other than that, it’s easy to use.
    Read More
  27. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    When I call them, they are available right away. They helped me get the thing set up. There was a billing problem, but they resolved that immediately. They’re very approachable and accommodating, they make everything clear and understandable. It’s easy to operate, so far there have been no malfunctions.
    Read More
  28. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    We love the app because it’s really simple and there’s not a lot of choices on it, which is good for me. It doesn’t look junky, but I wish that some of them came in different colors so that the sensor on the front door would match the brown door.
    Read More
  29. User Score
    8
    February 19th, 2019 Brinsmade, ND
    1 people found this review helpful!
    They’ve always been very helpful, and I don’t have any trouble operating it.
    Read More
  30. User Score
    8
    February 19th, 2019
    1 people found this review helpful!
    They’re really easy to work with and have good customer support. When I had to call them, they answered my question right away and I didn’t have to wait to talk to a bunch of people. I haven’t had any problems with the equipment.
    Read More
  31. User Score
    10
    February 19th, 2019
    0 people found this review helpful!
    There were a couple of occasions that I had to call them, and I waited and waited, and they never called me back. I’ve waited an hour and a half to two hours and I have to call back a second time. Before I got Frontpoint my house was broken into 4 times and this now the alarm went off and he went running like a scared rabbit.
    Read More
  32. User Score
    10
    February 19th, 2019 Colorado Springs, CO
    2 people found this review helpful!
    They are very professional and spend time teaching you. I looked at other alarm companies and I didn’t particularly like them by comparison. I feel like their stuff is higher quality and easier, my child can use it if I need them to.
    Read More
  33. User Score
    8
    February 19th, 2019 Fairfax, VA
    2 people found this review helpful!
    They are receptive, helpful, knowledgeable, and smart people. Their system is a little inconsistent, such as when the sensors say it’s open when it is closed and perfectly mounted. That is frustrating for me as a customer.
    Read More
  34. User Score
    10
    February 19th, 2019 Charlotte, NC
    1 people found this review helpful!
    The gentleman I spoke with helped me set it up and figure out what I wanted to purchase. We had a couple sensors fall off the door and we had to re-attach them.
    Read More
  35. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    The equipment seems to be a little light and sometimes doesn’t work very well. But, so far, they have been a good company to work with. They respond quickly and answer my questions.
    Read More
  36. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    Sometimes there’s a little bit of malfunctioning. But, they are very responsive and solution focused.
    Read More
  37. User Score
    4
    February 14th, 2019
    2 people found this review helpful!
    I’ve been a customer of Frontpoint for over a year now. I’m happy with their customer service, not worried about costs, their response times are good, and the equipment is decent.

    Where I’m disappointed is innovation. I went with Frontpoint because they promised advanced features like mobile phone integration and geo location services. I want a security system that reliably arms itself when I’m away, and disarms itself when I arrive. I want it to know to set “stay” mode alarm when I go to bed, and to then not set off the alarm when I walk out the front door in the morning. I understand these are hard challenges to do consistently, but I was looking for someone that at least tries.

    Frontpoint does none of this. It’s an old-school, single panel, manual code entry arm/disarm system that happens to have a smart phone app. Its “geo services” consist solely of sending you a reminder notice to set the alarm yourself when you leave the neighborhood, and its app is pretty much just a way to manually arm and disarm from your phone.

    I don’t want to manually input codes to security panels 4-5 times a day, and either leave my house entirely unprotected or set off my own alarm if I forget even once. That’s the reason I have never had a security system in the past, and their marketing sold me on the promise that Frontpoint had solved all of that. It doesn’t. Now I’m $1000+ in equipment sunk and in a 1+ year contract that I can’t break.

    Read More
  38. User Score
    0
    February 12th, 2019 Fort Washington, MD
    3 people found this review helpful!
    Worse company ever!!!
    Worse company ever!!!! Stay away, currently filing complaint through MD State Attorney office on this company. Read their contract before you sign anything, they literally have things in there that are borderline illegal. For a company responsible for protecting your family and home, they take no responsibility should anything happen and they do not stand behind the warranty they sell you. For instance, NONE of my door sensors work, I am literally paying for motion sensors and after spending 4 plus hours over a five days on the phone with their customer service nothing has been done. I even emailed their founder and CEO and only silence. This speaks volumes to the kind of company they are. This is the reason I have taken it to the State Attorney office. Please go somewhere else, they do not deserve your business. If I could I would give them a negative star.
    Read More
  39. User Score
    8
    February 7th, 2019 Corpus Christi, TX
    2 people found this review helpful!
    Excellent Customer Service. Would like better technology, more add on options(equipment we can use)
    Read More
  40. User Score
    10
    February 7th, 2019 Port St. Lucie, FL
    2 people found this review helpful!
    Easy to set up, economical price, customer service was helpful with purchase of product and shipping.
    Read More
  41. User Score
    8
    February 7th, 2019 Alexandria, VA
    1 people found this review helpful!
    My experience with setting up the system was very good, relatively easy. So far, the customer service people have been very nice and helpful, which for me is very important.Unclear whether you have to go to website to pay each month or whether they can charge you automatically. Also hard to assess some of these questions unless you see them perform during (God forbid) a break in.
    Read More
  42. User Score
    10
    February 7th, 2019 Grand Prairie, TX
    0 people found this review helpful!
    Frontpoint is great. I would like someone to call me so we can make arrangements to test the system periodically.
    Read More
  43. User Score
    6
    February 7th, 2019 Palo Alto, CA
    3 people found this review helpful!
    Pretty responsive staff. Some seem to be more knowledgeable than others, but mostly good. My problem is that the equipment is too buggy.
    Read More
  44. User Score
    10
    February 4th, 2019
    2 people found this review helpful!
    Had questions about some parts of installation. Contacted customer service, talked to Ron. He answered all my questions and walked me thru the final steps of activation. Easy installation when you follow the instructions on their app.
    Read More
  45. User Score
    0
    February 4th, 2019
    6 people found this review helpful!
    Avoid this company. $99 starter fee, try closer to $600. Wouldn’t allow me to return unused sensors as was originally advised. System is not audible from second floor landing. The system is so garbage it doesn’t even startle my dog with dementia. I have been fighting with them for 5 months, they refuse to do anything and are demanding full payment of the contract. They refuse to have any contact via email either. STAY AWAY!! I have ATS system now and you definitely get what you pay for!
    Read More
  46. User Score
    10
    February 2nd, 2019
    3 people found this review helpful!
    Busy mom of 5, but had to take the time to say my two cents here. I LOVE FrontPoint. Sorry door to door guy that stopped by, but thanks for makeing me do the research! Got my system in the mail on Friday, and got it all setup before my superbowl party! I’ll be telling a few more friends about you guys. :)
    Read More
  47. User Score
    10
    February 1st, 2019 Mclean, VA
    2 people found this review helpful!
    Shopped around for a while and FrontPoint had the best service by far. Easily scored a 10 by my count. Even let me call back after speaking with my wife. We settled on their middle rate plan…liked the features. Overall, we considered them the best value.
    Read More
  48. User Score
    10
    January 22nd, 2019 Phoenix, Arizona
    2 people found this review helpful!
    Did not want to pay a stupid install fee, and did my homework. Frontpoint was way easy to install, and I love it so far.
    Read More
  49. User Score
    10
    January 21st, 2019 Lehi, UT
    2 people found this review helpful!
    These guys had the dam thing configured to my house (3,200 soft) and ready to go out of the box! Had to call to activate, and ask a few questions, but other than that it was pretty painless.
    Read More
  50. User Score
    10
    January 20th, 2019 Lehi, UT
    11 people found this review helpful!
    Avoided the install fees and pushy salesmen. Love it!
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
545

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10