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Frontpoint

30-Day 100% Risk Free Trial, Free Shipping, No Hidden Fees

Our Score
8.0
User Score
8.1

Or By Phone:   1-(866) 254-8114

Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After 10 years in business, Frontpoint has changed the way we look at the home security industry by shattering the normal standards in customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no phone lines needed.
Screen Shot 2014-09-22 at 11.42.54 AMScreen Shot 2015-09-28 at 2.19.20 PM

Security System Overview

Frontpoint provides world class customer service backed by a 30-day risk-free trial.  Our mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. With A wide range of wireless sensors to detect signs of trouble – whether it’s a door opening, a window breaking, smoke in the air or water on the floor. So many great options, for whole-home protection!

Frontpoint offers three monitoring packages from which to choose: protection monitoringinteractive monitoring, and ultimate monitoring. The monthly prices is $34.99-49.99. They are all 100% cellular, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring.

Here’s what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Light controls
  • Geo Services
  • Crash and Smash

The Good

Frontpoint offers easy installation, they’re very friendly, and they are very flexible with their prices and contracts.  There are no installation fees, and they understand the value of diligent customer service. However, there is a $99 minimum equipment purchase. One of the major selling points that helps minimize consumer risk is their 30-day risk free guarantee, so a customer can try them out and see for themselves. It appears that they satisfy most of their customers. Frontpoint  has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

Skybell

  • NEW– Integrated Skybell Video Doorbell
    • (available only in the “Ultimate Monitoring” plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach with monitoring options with offering a 100% cellular connection. Their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the land line or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country.

Frontpoint also makes a diligent effort to constantly improve their technology. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium ion back-up battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

In addition to the updated control panel, Frontpoint has also introduced their Image Sensor. This is an advanced motion sensor complete with an onboard camera that takes a picture when motion is detected. The pictures will then be sent to the homeowner. The installation does not require wires for setup. The sensor can be mounted at almost any angle to ensure pictures can be captured of any activity. Images can also be viewed on the Touch-Screen Control Panel. Features of the Image Sensor include:

  • 35′ by 40′ detection coverage area
  • Easy installation; no broadband required
  • Tamper detection, walk test mode, supervision
  • Color images
  • Night vision with IR illuminaiton

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint is a quality home security solutions:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business for 10 years, but they have already made an impression in the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell camera that includes a camera, motion sensor and 2-way communication so you can always see who’s at the door and they never have to see you.

The Bad

There are very few negative comments about Frontpoint out there. In fact every time anyone has anything negative to say about Frontpoint, the company responds directly to either apologize, or to explain the situation. Other drawbacks that we found were:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. Frontpoint offers a $300 discount on approved credit, it covers all of your equipment on be base package after the $99 minimum equipment purchase. For example: a base package includes 2 window/door sensors.  If you were to customize their base package to include 10 extra door/window sensors, you would pay close to $429.85 out of pocket.
  • Equipment Warranty: FrontPoint only offers a 3 year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint is in their 10th year of business. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right.   They’re also rated highly pretty much anywhere you look, and there are hundreds of five star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk free guarantee, and top of the line technology and equipment. Complaints are few and far between, and they are very flexible when a customer does have a complaint. There is a reason, they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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307 Frontpoint Reviews

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  1. User Score
    0
    January 17th, 2017 Las Vegas, NV
    0 people found this review helpful!
    So far this place gets a big fat 0. No pricing or contract info on their website. Fill out the contact form and they require a phone number, I don’t want a sales call I just want pricing. There is NO reason they cant accomplish this through email. What exactly are they hiding by not publishing prices on their website. I have submitted the request for a quote and instructed them to only contact me via email, so far nothing from them. Pretty sure they tried to call a couple times, but wont leave a voicemail.
    Read More
  2. User Score
    0
    January 11th, 2017 Pasadena, CA
    4 people found this review helpful!
    Customer service is kinda rude. dont entertain your needs properly and won’t listen to you especially if you tell them your monthly budget.
    Read More
  3. User Score
    10
    January 6th, 2017 Harrisburg, PA
    3 people found this review helpful!
    Customer for last 6 months. My system was delivered promptly, was easy to set up and reliable! Very happy with Front Point. They should do more advertising. Never heard of them before google search while shopping!
    Read More
  4. User Score
    10
    January 6th, 2017 Saint Louis, MO
    1 people found this review helpful!
    Had it for 4 year and it works great
    Read More
  5. User Score
    9
    January 4th, 2017
    1 people found this review helpful!
    Had this system for 5 years. Highly recommend. Great customers support
    Read More
  6. User Score
    10
    January 3rd, 2017 Boynton Beach, FL
    2 people found this review helpful!
    I’ve had this system so long, I don’t remember ever being without it. Whenever. (SELDOM), there is a problem, operator operation is most likely the cause. I’m can attest their tech’s are quick to assist with any problem. Their mannerism is very professional, and the instructions given to correct the problem is through and most importantly, understandable.
    Read More
  7. User Score
    5
    January 2nd, 2017 Florence, SC
    7 people found this review helpful!
    This service did not work for me. The alarm would alarm as soon as I left the house. I never knew if it was real or unreal. Many headaches over this alarm
    Read More
  8. User Score
    10
    January 2nd, 2017 Gettysburg, PA
    2 people found this review helpful!
    Have had FrontPoint Security for a number of years now and their products/customer service have been exemplary as advertised. I had to call for customer service a few times because the main monitor was not connected to the sensors I had placed. They walked me through the troubleshooting or had sent me stronger sensors to correct my problem and I have not had an issue for a couple of years now. They are very reliable for me. For those that are DIY, seriously think ahead to where you want to place the different types of monitors they offer so you have maximum security coverage for little cost.
    Read More
  9. User Score
    1
    January 2nd, 2017
    10 people found this review helpful!
    The motion sensors in the window kept falling off because adhesive was weak and caused false alarms. I spent several hours on the phone with the representative to fix the issue. Too much work is required on the part of the customer to ensure system works properly. I have being paying in protest for a system that has been replaced for over a year. I advised the company that because the upkeep of the system was too much work and i did not have the time, i wanted to terminate the contract. They diasagreed and were unwilling to even allow negotiation out of the contract. They required me as a customer to pay for the full term of the contract even if not satisfied with services and/or not using the system because they claim service is still being provided even if I dont use it. I’m aware that nonpayment can impact my credit so I pay in protest. I do not recommend this company based on my experience.
    Read More
  10. User Score
    7
    December 14th, 2016
    16 people found this review helpful!
    Sales was helpful explaining system and contract.
    Customer service is 10/10. Very knowledgable and helpful at any time.
    Delivery very timely.
    Product appears stable (no false alarms) but soft buttons on controller stick in sometimes when setting and if you are not watching you can leave believing the alarm is set when in reality it isnt. I would like to see current status of mu alarm on my phone.
    Read More
  11. User Score
    2
    December 12th, 2016 Denver, CO
    14 people found this review helpful!
    Specifically spent a great deal of time with their Representative on compatibility and options with additional sirens. I was provided incorrect information and now it will cost me an additional $100. I wonder if this was just to sell the system of their lack of Training on Frontpoints side of there Customer Service Reps. Either way, not happy they provided me with wrong information on something that is very important to me and I spent time to research and question. Even worse their response in questioning why they told me there were many compatible sirens when now they guarantee only one was, sorry! At my cost!!! Frontpoint should stop bragging about their customer service.
    Read More
  12. User Score
    6
    December 10th, 2016 River Edge, NJ
    10 people found this review helpful!
    Product Review: Based on all the positive reviews from all the websites I initially felt this was the best product in the market. There are some flaws.
    1. We need to install the motion sensors and other sensors on our own. The package that arrived did not have clear instructions which resulted in me making multiple phone calls. That’s a waste of time. The product arrived in good shape. There are some restrictions regarding the angle and depth in which motion sensors work. As a user I may not be aware of scenarios that don’t detect activity. This job should be taken care by the company. They don’t send any representative home!!. It’s easy to fix. But that’s not the point.
    2. One of the motion sensor did not work after 2 months and it was exchanged. Basically you need to keep monitoring if all the devices are fine, since you don’t know when they will fail. They don’t inform you.
    3. The adhesive tapes of motion sensors are not string enough and they keep falling. This can be deadly if the burglary happens to take place when sensors are fallen on the floor.
    4. One of the representative told me that the motion sensor should be places at CHEST level. Oops the product cannot detect motion otherwise!!

    Billing Review:
    1. They messed up one of the billing payment by not charging me since they did some upgrade to their website.

    Customer Service:
    1. Their customer service is good and respond to the queries quickly without too much wait time.
    Something to keep in mind is that, when you have a bad product you are better off having a good customer support!!

    Read More
  13. User Score
    0
    December 9th, 2016 Ridgeway, SC
    18 people found this review helpful!
    have a total of 3 FP systems. motion detectors do NOT work as advertized. they do not ignore pets less than 40 #. I have cats and all together they do not weigh 40 #. after 4 alarms, CS told me to turn the motion sensor upside down. still had alarm. told me to put sensors in a drawer. sent new sensors. still have middle of the night alarms. now they tell me the cats are setting off the alarm 5 feet to 6 feet off the floor in the middle of the night. there is nothing they can climb on to get that high. now they want me to buy a sensor that takes pictures to see what is setting off the alarm and a touch pannel is required, at extra cost. THEIR PRODUCT INFORMATION DOES NOT MATCH WHAT THEY ARE SELLING!!!!!
    Read More
  14. User Score
    1
    December 9th, 2016
    20 people found this review helpful!
    After researching dozens of companies I decided on Frontpoint because they promised me that their system would easily setup two zones so that I could monitor my house and outbuilding separately. After learning the system and spending time to set it up, I called tech support (like I had been instructed) only to find out that what I wanted to do was not possible with the current software. Also if you going to purchase this system, I was told that $400 was a bargain for their $900 system. I found out on-line that if you go through Angie’s list you can get the same setup for $199 and you get a $100 Amazon gift card. Bottom line – be careful about what they say, it’s the typical story of “tell them what they want to hear to make the sale”.
    Read More
  15. User Score
    9
    December 2nd, 2016
    12 people found this review helpful!
    Font point customer service is great…BUT because its self installation or DIY…you have to pay someone to install things if you are an electronic dummy. Which we are. We had cameras everywhere for our business. With constant issues the friend of ours who was a professional in this area was always coming to the house when things went wrong. You can’t change the passcode to your wifii for if you do you basically have reset the whole system and that is a hell of a ride to try to do another overhaul. Thus costs for us went up…Now customer service WILL help you. They will walk you through things with kindness and patience. But we get frustrated easy and so its easier for us to get someone who understands this stuff. The other negative is their is noone around later at night. THey close early. Only for emergencies so though they are looking at that…it has not yet to be done.
    Read More
  16. User Score
    4
    November 30th, 2016
    13 people found this review helpful!
    I had service with frontpoint for a year. Unfortunately I went through 3 smart panels and 1 sensor, which all ended up freezing up on me and failing . It came to the point where i would enter my home and all that was needed was to enter one random number and the panel would freeze for a solid 15 to 20 minutes… Than eventually the alarm would go off. Technical assistance advised to reset my system, but i would still run into the same issues with my panel. When I had a break in I had enough and canceled my contract. Costumer Service itself is wonderful,they are highly professional and courteous but I am concerned that some of their product itself are faulty. I hope they will look into this
    Read More
  17. User Score
    3
    November 19th, 2016 Chicopee, MA
    27 people found this review helpful!
    I enjoyed their service for a little over a year, though I must say their sensors were very finicky; I’d try to leave the house in a hurry in the morning only to be told that one of the sensors wasn’t cooperating and the system couldn’t be set. There was also, as it turned out, only a single isolated area in my basement where I was able to place the main console unit and have the system work, which was inconvenient.

    But I hung in there until one evening suddenly, the smoke detector, which had been attached to a ceiling with the tape they provided, crashed to the floor, breaking and setting off the interior siren – a head-racking experience. And I was utterly unable to turn it off by entering my personal access code. Customer service reached me quickly. No problem there. But when I explained – through the shattering noise – what happened and that I couldn’t turn off the system, the first rep first put me on hold for about five minutes, then returned and tried to walk me through steps which didn’t work at all, then told me he was connecting me to someone who could help me right away. Instead I was transferred back into their miserable phone tree, where I had to start from scratch with someone else – the siren blaring all the while (and my dog trembling and clutching me and refusing to let go.) The second person also put me on hold for about five more minutes, then told me they couldn’t help me but they’d get me right to someone who could. Instead, I’m sent right back to – you guessed it – the phone tree. I ultimately reached someone else with whom I had to start from scratch. They didn’t know what to do either. This is about 15 minutes of wait by now. At that point I smashed the system on the floor to get the siren to stop.

    Furious with the incompetent service after this incident which shouldn’t have happened in the first place, I told them I wanted to cancel my service. I was offered as an “enticement” to stay, three months free service, plus the new replacement sensor. OK, I thought, that’s fair. Ok, great, let me put you on hold a moment, the rep told me. About ten minutes later he returned to tell me he could only offer me one month, not three, of recompense. I cancelled.

    Read More
  18. User Score
    6
    November 16th, 2016
    12 people found this review helpful!
    It’s good over all but we moved and no longer need the system and owe 80 percent of the balance which is 900 dollars. There’s no way I’m paying that at once right now so we are stuck paying when we barely use it.
    Read More
  19. User Score
    9
    November 16th, 2016
    5 people found this review helpful!
    GREAT security company with highly professional employees.
    Read More
  20. User Score
    9
    October 19th, 2016
    4 people found this review helpful!
    very good
    Read More

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Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307