Best Home Security Companys

121 Companies 13,242 Real Customer Reviews

#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
7.2

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
456

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After over ten years in business, Frontpoint has changed the way we look at the home security industry by shattering the usual standards of customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no landline phone lines needed.

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

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456 Frontpoint Reviews

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    Sort By:

  1. User Score
    10
    September 20th, 2018 Scottsdale, AZ
    0 people found this review helpful!
    I’ve had no problems and the system was very easy to install.
    Read More
  2. User Score
    6
    September 20th, 2018 Kenosha, WI
    0 people found this review helpful!
    The equipment words fine but the actual key fab itself is really outdated and cheap looking.
    Read More
  3. User Score
    10
    September 20th, 2018 Cuyahoga Falls, OH
    0 people found this review helpful!
    Every time I called them with problems they’ve been very helpful and solved the problems right away, they’re always very friendly. One of the issues that we have had that we don’t like is the volume level when the alarm goes off isn’t very loud.
    Read More
  4. User Score
    10
    September 20th, 2018 East Yaphank, NY
    0 people found this review helpful!
    You can always reach a representative and they’re really friendly. The product seems to be built well and so far I have not had an issue.
    Read More
  5. User Score
    8
    September 20th, 2018 South Abington Township, PA
    0 people found this review helpful!
    Everytime I’ve needed the customer service, they’ve been great.
    Read More
  6. User Score
    10
    September 20th, 2018 Hollywood, FL
    0 people found this review helpful!
    The customer service is good. They explained everything to me and walked me through setting up the system and made it really easy for me.
    Read More
  7. User Score
    0
    September 19th, 2018
    1 people found this review helpful!
    We decided to change security systems due to finding a new security system that ties in with Alexa and was much less expensive. Today, I made 4 calls and spent 45-60 minutes trying to disconnect service. One representative couldn’t find my information and that took 15 minutes, another time I was hung up on after they attempted to transfer my call, another time they said they were experiencing a high volume of calls and had me enter in my phone # for a call back (but they never called back). Finally, they asked for a phone password (which I had given previously to another representative) and said I was not correct. So now I have to wait and ask my husband the phone password and try all over again tomorrow. I’m ready to dispute this charge with my credit card company instead of trying this again.

    We have had the security system for 5 or more years…the alarm has only been triggered once that required a security officer to come and it was about 45 minute wait time (in a relatively small city). The new system has a smaller keypad to set the alarm each evening and it is portable…so no more eyesore sitting out on our counter top. We save about $20 each month with the new system so in about 2 years it will have paid for the new setup and we will begin saving money.

    Read More
  8. User Score
    10
    September 13th, 2018 Lebanon, VA
    0 people found this review helpful!
    Frontpoint is the best. Their employees are so helpful and polite. When merchandise is ordered it is shipped promptly. I highly recommend Frontpoint.
    Read More
  9. User Score
    0
    September 10th, 2018
    2 people found this review helpful!
    They don’t deliver what they say they will, customer service is horrible, and the cancellation policy is robbery. Don’t make the mistake of signing up with them. I got burglarized several months ago, and their security monitoring service was way over 2 hours late. Due to a different emergency, the police was 2 hours late. They, however, finished their investigation and report before Cintas actually got there. When Cintas came, they saw the cops and just left without even approaching us or letting us know they were here. A supervisor basically blamed the contracted company and never got back to me with any follow-up. When I wanted to quit, I was told that I can’t cancel on a Holiday. I called and left a message with them during the week (they operate on Eastern Time from 10 to 7, and I work during these hours) letting them know my dilemma. They never got back to me. I called again on a Saturday, and was told that I was being transferred to someone who can help me cancel my account. I was on hold for 30 minutes. I called from another line (I didn’t want to lose my call), and told another customer service representative what was going on, and he told me that nobody on the weekend works in that dept, and that nobody was there–he basically told me that the other guy who transferred me must have not known this and transferred me to an empty office. I called again on Monday on my day off, and spoke to a senior account specialist. He was trying to keep me by offering various discounts, free camera, etc., but it was too little and too late. Now get this… I am quitting this service because they were not able to fulfill their part of the deal, and now the senior specialist was saying I need to pay for this month (I have been actively trying to cancel since Sept. 3rd) AND October! What a racket!!!!!! If a company has to do this, they are definitely SHADY! STAY AWAY! The equipment sucks too. I got false alerts, and the base malfunctioned and started a fire warning alert for no reason. There are way better systems out there that won’t try to rob you from the inside. Do your research.
    Read More
  10. User Score
    0
    September 5th, 2018
    2 people found this review helpful!
    Please beware of shady FrontPoint Security cancellation policy. I was with this company for over six and a half years. As new technology came out, I decided to switch over to something that made more sense for my family. I figured it would be no big deal to call and cancel the service. To my surprise, i waited on hold for almost 35 minutes to speak with someone in the cancellation Department. Upon speaking with Alain H, he informed me that I would have to respond to an e-mail to cancel the service. I went ahead and replied to the email while on the phone with him. He then proceeded to inform me that although it was September 4, 2018
    I was going to be billed the rest of September and October as they need 30 days notice to cancel service. I asked who is it that I can speak to to have the charges waived. He informed me that there was no supervisor available to speak to and said that he can leave a message and they would get back to me in 72 hours. The company basically tried to squeeze me out of $86 for services that were not rendered. I will be contacting the Attorney General’s office and the Consumer Finance Protection Bureau to inform them about their deceitful business practices when cancelling an account. In addition, I was currently paying $43 per month with FrontPoint Security and the ring alarm system provides the same exact service with live monitoring for $10. They went ahead and tried to keep me as a customer and offered to lower the bill to $33 per month, in which I told him I was not interested. I just want make every consumer aware of Frontpoint Security deceitful cancellation policy.
    Read More
  11. User Score
    0
    August 31st, 2018
    2 people found this review helpful!
    I’ve been stuck with Frontpoint for almost 3 years and it’s been a complete nightmare. I’ve had to replace the smoke and water sensors as well as the video camera and the new ones still malfunction on a regular basis. I’ve stopped arming the system because of the false alarms and number of times I receive calls from the monitoring company. I thought this was supposed to give me piece of mind but it’s just the opposite. Cant wait until I can dump this system.
    Read More
  12. User Score
    0
    August 29th, 2018
    2 people found this review helpful!
    I strongly suggest you do not use frontpoint. I wrote more on other sites, but short story since moving to Google Nest I am much happier at a lower cost point.

    Frontpoint didn’t work, and the HW is problematic. I finally gave up after a year, and did make calls to try to address but they are more focused on putting bandaids on the problem vs. fixing.

    Read More
  13. User Score
    0
    August 28th, 2018 Fort Myers, FL
    3 people found this review helpful!
    I signed up for Frontpoint and I installed the system as a first time home buyer. The system itself was good and the customer service was good. I sold my house and moved into a condo with 24hr security. When I called to cancel the service they said I signed up for a 3 year plan and I had to pay all the months of service regardless if I am using the system or not. I thought I signed a 1 year plan. Please be careful of the deceptive contracts. I am planning on buying a house in a year and I was going to use Frontpoint and I have friends who are young professionals who are buying houses who have asked for my advice and I cannot recommend Frontpoint. With so many security options to choose from, Frontpoint has lost my futures business as well as my friends.
    Read More
  14. User Score
    4
    August 20th, 2018 Phoenix, AZ
    1 people found this review helpful!
    Good service. Need to add an outdoor door sensor for gates. Honeywell makes one.
    Read More
  15. User Score
    8
    August 20th, 2018 Golden, CO
    1 people found this review helpful!
    They are usually easy to get ahold of. They have new things like the doorbell camera.
    Read More
  16. User Score
    10
    August 20th, 2018 Buckeye, AZ
    1 people found this review helpful!
    It’s easy to install and it’s wireless. The gentleman walked us through an issue we had with one of our windows sensors, he got it fixed over the phone.
    Read More
  17. User Score
    10
    August 20th, 2018 Rego Park, NY
    2 people found this review helpful!
    Frontpoint does not rely on the WIFI so there’s an advantage of the cameras being able to keep running. It’s aso not too expensive. I purchased it for $108 dollars a month and I think that’s reasonable.
    Read More
  18. User Score
    10
    August 20th, 2018 El Mirage, AZ
    1 people found this review helpful!
    They answered the questions I asked. Everything came, and they’re even doing some extra things.
    Read More
  19. User Score
    8
    August 20th, 2018 Odessa, TX
    2 people found this review helpful!
    I would like them to follow up with me. I do have some questions and it would be nice just to get a follow up. It was convenient and easy to install, but I don’t think the sound it makes is very loud, most of the time I don’t hear it.
    Read More
  20. User Score
    3
    August 14th, 2018 San Jose, CA
    2 people found this review helpful!
    After several issues with sensors not fitting or performing as expected I cancelled my contract. The door sensors had to be drilled as the door molding prevented the sensors from operating effectively. The fire detector only worked well for the first 60 days. After that, we received constant error messages. With the onerous contract and poor sensor quality, I seriously recommend finding a better vendor.
    Read More

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Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
456
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248