Best Home Security Companys

132 Companies 16,652 Real Customer Reviews

#2
Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

686

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1-(866) 248-4986

We'll Introduce you!

Call our recommended rep over at Frontpoint below.

Or you can visit their site by clicking here.

686 Frontpoint Reviews

1. Select Your Rating:

85
42
22
14
15
12
24
8
109
50
305
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    October 14th, 2019 Killeen, TX
    0 people found this review helpful!
    Frontpoint Security is a terrible company. I have told them multiple times that I wanted to cancel our service before the free trial but they say that never happened. They now tell me I am locked into a 3-year contract and I owe them money. I have been on the phone with them multiple times and no such luck. Frontpoint needs to have better customer service who can cancel customer’s contracts and not lock them in when they do not want their service.
    Read More
  2. User Score
    1
    October 2nd, 2019 West Palm Beach, FL
    1 people found this review helpful!
    We had FrontPoint for 3 years and had problems the entire time. Multiple times we had false alarms go off. Then when it was time to cancel they charged us another months cost after honoring our 3 year contract.
    Read More
  3. User Score
    8
    October 1st, 2019 Langdon, PA
    0 people found this review helpful!
    At some point, I had a problem with it and I had to call customer service to correct it.
    Read More
  4. User Score
    10
    October 1st, 2019 Grantville, GA
    0 people found this review helpful!
    They are very responsive and helpful. It was an easy process. Simple to install.
    Read More
  5. User Score
    8
    October 1st, 2019 Burnaby, British Columbia
    0 people found this review helpful!
    Customer service is very on point and easy to communicate with. It could be a little bit better in terms of the design.
    Read More
  6. User Score
    8
    October 1st, 2019 Nashville, TN
    0 people found this review helpful!
    They were very helpful and knowledgeable about their products and how things work and how to set things up. If I ever had an issue and called or something wasn’t working, they were able to tell me why it wasn’t working and how to fix it so the customer service is pretty great. I wish their monthly price was a little bit lower. I feel like if someone agrees to do a three year contract that they should come down in price a little for the amount of services I’m getting.
    Read More
  7. User Score
    8
    October 1st, 2019 Toms River, New Jersey
    0 people found this review helpful!
    I’ve called them several times as I’ve added new components to the system each time. They’ve been very helpful and quick. It’s simple to set up and operate.
    Read More
  8. User Score
    8
    September 30th, 2019 Two Harbors, MN
    0 people found this review helpful!
    I like there app. And that every time I’ve called Frontpoint it’s been good. Some of the door sensors do act up every once and a while.
    Read More
  9. User Score
    10
    September 30th, 2019 Farmington, AR
    0 people found this review helpful!
    Installation was good – very easy. It just gives me an extra peace of mind of knowing that whenever I’m not home that someone is watching the house and the though I can always come in and feel safe that I’m coming in just like home. Good value for the package I bought
    Read More
  10. User Score
    10
    September 30th, 2019 Winnemucca, NV
    0 people found this review helpful!
    I had other home security systems that I had issues with so I decided to try Frontpoint. All seems to be working properly.
    Read More
  11. User Score
    10
    September 30th, 2019 O'Fallon, MO
    0 people found this review helpful!
    it’s easy to install and check if there’s any issues going on. they’ve always been able to help me with any needs that I’ve had.
    Read More
  12. User Score
    0
    September 28th, 2019
    0 people found this review helpful!
    The reason I went with Frontpoint is because the customer service was rated so high. I have no idea WHO gave the ratings because I have NEVER been able to contact customer service unless I call every number possible and email every email I can find. Do NOT go with this company. I so wish I would have gone with ANYONE else.
    Read More
  13. User Score
    8
    September 27th, 2019
    0 people found this review helpful!
    They are just good on answering questions and responding. But the equipment was kind of faulty and magnets get in the way.
    Read More
  14. User Score
    10
    September 25th, 2019 Villa Rica, GA
    0 people found this review helpful!
    Knows there productvery well and can handle any issues quickly and professionally
    Read More
  15. User Score
    8
    September 25th, 2019 Mishawaka, IN
    0 people found this review helpful!
    It has been basically good. Easy to set up and works most of the time.There are times when I set away as I am going out the door to find out it was not on while we were gone
    Read More
  16. User Score
    8
    September 25th, 2019 Philadelphia, PA
    0 people found this review helpful!
    Overall great system.The smart lightbulbs don’t work very well
    Read More
  17. User Score
    10
    September 25th, 2019 Acworth, GA
    0 people found this review helpful!
    Great products, excellent customer support.
    Read More
  18. User Score
    8
    September 25th, 2019 Denver, CO
    0 people found this review helpful!
    Frontpoint is very good but the type of security I have limits me to 1 room at night
    Read More
  19. User Score
    1
    September 23rd, 2019 Edmonds, WA
    0 people found this review helpful!
    Absolutely horrible. Had 1 indecent and 2 brake ins. A computer called me and put me on hold to validate that I was out of the country. Yes they called the police but never followed up with me. The camera system is GARBAGE I have 500 videos of a spider web and nothing of the brake ins. Customer care told me tuff luck.
    Read More
  20. User Score
    0
    September 13th, 2019 Springville, UT
    2 people found this review helpful!
    I cancelled my contract with FrontPoint Security two days after signing it online – which I did against my better judgement. He sold me the most expensive plan, but I didn’t even end up with the equipment that I needed. So, Darius, a customer retention agent at FrontPoint security agent called me and I told him I was at work and could not talk to him, he set up a day and time and told me what number he would be calling from. I waited for his call, and he never called me back. I called him, and e-mailed him, but I never heard back from him at all. I needed to get a return shipping label for the equipment that was sent to me. I finally called their customer service number and got a return shipping label. Now I just received another package in the mail from Front Point Security and when I called Customer Service, they denied sending anything, no apologies, no return label to ship it back . . . nothing. I’m so glad that I cancelled my contract with them, because I am NOT impressed with their customer service or follow through.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

686
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414