Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.8
User Score
7.7

Or By Phone:   1-(866) 254-8114

Our Score
8.8
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
342

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2017

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp
After 10 years in business, Frontpoint has changed the way we look at the home security industry by shattering the normal standards in customer service and online reputation. Frontpoint offers an easy self-install system, with a simple cellular monitoring option, meaning no phone lines needed.
Screen Shot 2014-09-22 at 11.42.54 AMScreen Shot 2015-09-28 at 2.19.20 PM

Security System Overview

Frontpoint provides world class customer service backed by a 30-day risk-free trial.  Our mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. With a wide range of wireless sensors to detect signs of trouble – whether it’s a door opening, a window breaking, smoke in the air or water on the floor. So many great options, for whole-home protection!

Frontpoint offers three monitoring packages from which to choose: protection monitoringinteractive monitoring, and ultimate monitoring. The monthly price is $34.99-49.99. They are all 100% cellular, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring.

Here’s what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Light controls
  • Geo Services
  • Crash and Smash

The Good

Frontpoint offers easy installation, they’re very friendly, and they are very flexible with their prices and contracts.  There are no installation fees, and they understand the value of diligent customer service. Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. One of the major selling points that helps minimize consumer risk is their 30-day risk free guarantee, so a customer can try them out and see for themselves. It appears that they satisfy most of their customers. Frontpoint  has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

Skybell

  • NEW– Integrated Skybell Video Doorbell
    • (available only in the “Ultimate Monitoring” plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach with monitoring options with offering a 100% cellular connection. Their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the land line or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country.

Frontpoint also makes a diligent effort to constantly improve their technology. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint is a quality home security solutions:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business for 10 years, but they have already made an impression in the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell camera that includes a camera, motion sensor and 2-way communication so you can always see who’s at the door and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. Frontpoint offers a $300 discount on approved credit, it covers all of your equipment on be base package after the $99 minimum equipment purchase. For example: a base package includes 2 window/door sensors.  If you were to customize their base package to include 10 extra door/window sensors, you would pay close to $429.85 out of pocket.
  • Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint is in their 10th year of business. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right.   They’re also rated highly pretty much anywhere you look, and there are hundreds of five star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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342 Frontpoint Reviews

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  1. User Score
    0
    September 21st, 2017 Nashville, TN
    0 people found this review helpful!
    Frontpont Sales people are not experienced and not knowledgeable of their own product. I had the worst sale experience, where I was trying to call frontpoint to get a quote so I can compare with other DIY security companies.

    The sales person that I talked to, was very pushy to get the sale finalized while I kept telling him that i just need to get an idea of what your company has to offer then I will take my time to compare and choose what works best for me.

    But, no he has this pride in his company that frontpoint is the best security company in the world and they have the best customer service compare to the company that I mentioned to him, which is Link Interactive. Well, giving the fact that he’s so pushy and not respecting other companies as well as not respecting my right to do my research and compare what would be best for me, I just see that they’re contradicting themselves. Comparing the experiece I had when I talked to Link Interactive, Link Interactive sales person seems very friendly not pushy at all and he respected the fact that I need to shop around and he even offered me to share the best offeres I get and he will do his best to beat the price.

    Also, after reading all negative reviews about how horrible their experience with frontpoint I got encouraged to share my story and advice people to stay away from frontpoint.

    Read More
  2. User Score
    5
    September 12th, 2017 Reno, NV
    2 people found this review helpful!
    Service is good but the equipment is mediocre. I’ve had the service for almost 2 years. Hot showers set off the fire detector, I’ve been on 3 vacations with false alarms to the point I wouldn’t bother arming the house. They sent a replacement sensor, they sent a replacement panel (due to low battery not charging), they will replace and send equipment without problem. But frankly I just don’t yet trust the system to work when we are not home without false alarms.
    Read More
  3. User Score
    8
    September 11th, 2017
    1 people found this review helpful!
    I’ve had Frontpoint Security for almost three years. First two- not much in the way of problems. Then I started getting “The [device/ID] is offline. Make sure the device has power” regarding various light Z-wave modules. At this point, I will say nothing has changed position as far as modules and control unit.
    After a call to customer “Technical Support” [Very good, by the way], they went through all the checks and “what to do next” things they had in their bag.
    Eventually, some of the lights would come on when they were not scheduled like 0800. Also, not go on when scheduled. Not good.
    They said that they would send out a new control unit. Okay- got that next day. After setting it up, the lights could only be controlled by the mobile apps or computer; the control panel had no ability to turn a light on or off. That is not the way it’s supposed to work; it did work correctly for two years and 10 months: Asterisk then light ID= light on… Pound sign then light ID = light off.
    So, another call. Next Tech said [after 1-1/2 hours] he would send out another control unit. He said “it was Labor Day weekend so I would get it Wednesday.” Nope… I called back late Thursday, and Tech guy said no record of one sent- he would get one out ASAP with Saturday delivery.
    Got it Saturday, and called Tech support. This guy was not so sure this was the problem [eventually, he was right], but after trying many resets and such- he said to change the unit if I wanted to. I did…
    He said my module locations were not “chain linked” properly. Even though they all worked fine, from all locations [even 2000 miles away], from day-one, and nothing has been moved. Modules that have “line of sight” with one-another and all being with-in 15 feet from control unit and other modules are not in the same “chain”? And the control unit can’t turn them on/off?
    Last tech said it was a different firmware on the newer control units that are the cause and that I can double-tap the “*” [asterisk] to turn everything on [that works okay…] and then use the mobile apps to turn the lights I don’t want off. Really?
    Contract up in a month… Might be going elsewhere. Oh, yeah, that’s another story; I was told I could save $72 dollars over 3 years by renewing contract now. But anything goes wrong and I BUY what is needed [nothing left is still under 3 year warranty], and if I cancel because of any additional problems, I pay 80% of remaining contract. Wow! Not this guy!
    Too bad… I was really liking Frontpoint- up until now.
    Read More
  4. User Score
    10
    September 6th, 2017 Houston, TX
    0 people found this review helpful!
    Everything about this security system is great. They don’t do a lot of advertising which keeps the monitoring costs down. The billing is simple. Cancellation of service doesn’t apply as there is no contract since you purchase the equipment. The delivery of equipment is fast and free. Even replacement equipment. The customer service is above par. I have never had a bad experience with any of the reps I have spoken with from the first contact with the company to the latest regarding moving assistance.
    Read More
  5. User Score
    0
    August 31st, 2017 Killeen, TX
    3 people found this review helpful!
    After being with this company for almost 3 years (4 months shy), I sold my home and am living with family. I have not had a permanent address since July 18th. I do not know when the next purchase will occur. I informed Frontpoint of this situation and sent in a letter of cancellation, as requested. They stated I would have to pay the remaining balance and a cancellation fee. After explaining over and over it is not fair, especially after paying all my monthly on time every time. Avoid this, and all, companies that try to push for the cancellation fees in situations that are not helped. I would have remained with the company if they would have been cooperative.
    Read More
  6. User Score
    1
    August 29th, 2017
    3 people found this review helpful!
    I had bought a condominium in Aurora, CO and it was a first floor condo and I was very concerned about being broken into. I was a new transplant to CO who didn’t know my way around, I felt desperate, and Frontpoint took advantage of me by sticking me into a three-year contract. I eventually bought in a safer neighborhood in Denver with a second-floor and I do not need a burglar alarm. I am basically screwed, even if I bought out of my contract there’s still 24 months left on it and I would be either: A) on the hook for $45/month for the next 24 months; or, responsible for $827.82 to get out of the contract.

    They claim to offer a service where you can transfer your alarm to a third party, but nobody is interested in paying their high rates so I am stuck.

    FRONTPOINT TOOK ADVANTAGE OF MY FEAR.

    Read More
  7. User Score
    0
    August 22nd, 2017 Pomona, CA
    8 people found this review helpful!
    They are the WORST!!!! I ordered a system that they delivered a week late, so it sat on my front door like a red flag when I was out of town, then I returned the system without using it and they continued to BILL ME FOR MONTHLY SERVICE for five months after I returned it. I had to dispute it with my credit card and put a merchant block. They continue to call and harass my emergency contacts and send threatening emails even though I have returned the equipment and squared everything up. Corrupt and disorganized. I have spent HOURS on the phone with them trying to clear this up to no avail – I have returned and cancelled everything and they continue to threaten collections for money I don’t owe them. AVOID THEM!!!!
    Read More
  8. User Score
    1
    August 14th, 2017 California City, CA
    8 people found this review helpful!
    After getting a quote through frontline they proceeded to call me 13 times in one day. After telling them numerous times I was not interested in their service anymore. Furthermore, after the phone calls stopped a few days later I get another asking me to review my experience with them! I was going to choose frontline but the constant badgering was too much for me.
    Read More
  9. User Score
    1
    August 11th, 2017
    5 people found this review helpful!
    Purchased my Frontpoint security system July 28th, my family recently purchased our forever home and wanted to protect our home and family. I told Frontpoints representative that we would not take possession of our home until August 14th so it would have to be delivered to our current address, needless to say it was shipped and delivered to our furture residence. When I called customer service they offered no help whatsoever, they said I would have to go over and get my package. When I told the customer service department how I’ve paid for my equipment and the first month of service and have nothing to show for it. I WAS TOLD AND I QUOTE WHATS THE BIG DEAL YOU WOULDN’T OF BEEN ABLE TO USE IT UNTIL YOU MOVEDVIN ANYWAY! THISBIS FROM FRONTPOINTS CUSTOMER SERVICE DEPARTMENT, WHICH THEY’RE ONLY JOB IS TO RESOLVE PROBLEMS AND AS FAR AS I’M CONCERNED THEY MIGHT AS WELL OF TOLD ME TO KICK ROCKS!! I SURE HOPE THEY’RE SECURITY SYSTEM WORKS BETTER THAN THEIR SALES DEPARTMENT AND CUSTOMER SERVICE DEPARTMENT. I WILL POST IF SITUATION GETS RESOLVED AND WILL LET EVERYONE KNOW HOW SYSTEM PERFORMS.
    Read More
  10. User Score
    0
    August 8th, 2017
    8 people found this review helpful!
    Terrible and dishonest company! I am being charged monthly for no service. I have been asking for months now to cancel payment on credit card and they come with one excuse after the other. Stay away!!!
    Read More
  11. User Score
    2
    August 7th, 2017
    4 people found this review helpful!
    I have had frontpoint for 5 years now, i ordered the original package that was $150.00. I originally had it in an apartment, then when i moved i just moved all the equipment to my new house. i have 10 windows and 3 doors, took me about 45 minutes for reinstall at the house. customer service is top notch. i also have installed remote interior lights, remote frontdoor deadbolt and cameras, all which i can remotely use from my phone. i did have to replace the backup battery in the main unit after 4 years, they overnighted a new battery and i just plugged it in, pretty easy. i really have no complaints. i would recommend them to everyone, i have heard so many friends complain about vivent and adt, fortunately i have had none of their problems.
    Read More
  12. User Score
    1
    July 31st, 2017 Overland Park, KS
    6 people found this review helpful!
    Frontpoint products are terrible. Customer service will try to get you up and running, but the products are difficult to install and not user friendly. They sent a smart lock TWICE and it did not work. This caused me to lose over 5 hrs of my time. I asked if they could send someone out to figure it out and the customer service guy said they do not do that. He proceeded to say that it was a common question and that my frustration was not unique.
    Read More
  13. User Score
    10
    July 28th, 2017 Cary, NC
    4 people found this review helpful!
    I love this alarm system. I don’t know how so many people had negative experiences.
    I had my garage broken into March 2017. I did my homework and decided on FrontPoint.
    I filled out the quote screen and in 2 minutes someone had called me. We discussed features, options, payment plans and contracts. Maybe I knew what questions to ask and others didn’t.
    I received my kit in a couple of days. Super easy setup and installation. Creating a web account and installing the phone app was super easy.
    Every time I had a question I got speedy customer service.
    In the past 2 weeks I had my system alarm activated.
    The call center was ringing my phone is less than 30 seconds.
    Both alarms were legitimate. One was from an authorized person who did not get the alarm code entered in time. The second was this morning when my alarm system was in Stay mode and I made a noise loud enough to activate the broken glass sensor.
    I LOVE the Geo Fencing feature ensures I never forget to set the alarm when I leave.
    I love the ability to set up accounts for family members so I know who arms and disarms the system and when.
    I love the fact the panel takes a picture of anyone trying to disarm the system. This way I will know if someone is using someone else code.
    I love being able to set up my own notification rules for each sensor or group of sensors.
    I have full control over so much.
    Bottom line I am thrilled with the product, service, and alarm responses.
    I don’t know why anyone could have a back experience.
    Read More
  14. User Score
    0
    July 28th, 2017 Bronx, NY
    5 people found this review helpful!
    I called and spoke with a representative named Alex about cancelling. She said I had 30 days to cancel from the date the equipment shipped. I refused the shipment when it was delivered. The equipment was returned and arrived at FrontPoint on July 18th. I was informed that my refund would take 5 business days. I called back to FrontPoint asking about my refund on July 25th. I spoke with an account manager, Dewayne, and he said due to a computer clitch my refund has not yet been issued. I called back on July. 27th about the refund and Dewayne again told me that due to a computer clitch my refund had still not been issued. I have come to the conclusion that I will never see my refund. I do not recommend this company. Lots of bells and whistles but no refund.
    Read More
  15. User Score
    3
    July 25th, 2017 Madison, WI
    8 people found this review helpful!
    I just got off the phone with FrontPoint to discover that I was signed up for not a 1 or 2 but 3 year contract. I spent hours on the phone with the rep to start services 9 months ago he sent some documents via email and stated it was everything we talked about. I signed the document not reading them (my fault) and was told that I would be able to cancel at any time. Now FrontPoint wants me to pay over 1K in termination fees. I am completely discussed with the fact that they would not disclose that these are contracts. I feel that I was tricked and lie to. I am cancelling my services and will never use them again. PLEASE BE SURE TO READ EVERYTHING YOURSELF AND DO NOT RELAY ON THEM TO BE COMPLETELY TRUTHFUL. I would have rather paid more to another company then be lied to and tricked.
    Read More
  16. User Score
    3
    July 25th, 2017 Sunnyvale, CA
    10 people found this review helpful!
    FrontPoint promised not to ship my order until I had given them conformation. The day after I put in the order, I emailed my sales rep to cancel and to receive a refund of my down payment. They had already shipped my order without my permission. I now have to pay for shipping back, and pay the first months fee due to their screw up. The way I see it, is the salesman wanted to get his commission and ignored my request. I am very disappointed and would warn others to be careful.
    Read More
  17. User Score
    8
    July 20th, 2017
    2 people found this review helpful!
    We’ve had Frontpoint almost 5 years. We’ve moved with them with no issues. We have had no false alarms that weren’t our own doing. Customer service has always been incredibly helpful even if a couple don’t exactly seem happy with their job. The system almost always works and Frontpoint has sent a replacement battery free of charge when the original battery gave out.

    Issues: The sensors are held up by stickers that give out. They used to send you new ones for free but recently started charging for them. You can find the exact same stickers at Home depot or hardware store for cheaper. It’s understandable that they use stickers because they advertise no drilling or nailing. This option does not cause damage when removed and the point of it all is the ease of setup and takedown. The stickers are just weak. Also, though the panel comes with a backup battery, it doesn’t last long and you have to keep the panel plugged in. Would prefer it to be wireless.

    With that said, I don’t think any other company can compare.

    Read More
  18. User Score
    0
    July 5th, 2017 Alamogordo, NM
    14 people found this review helpful!
    Paid $500 for initial set up. Customer service rep never told me I’d be committed to a contract of 27 months. When I had to discontinue service 9 months into it, that is when I was told I had to pay for the complete 27 months or get turned into collections. Dishonest advertising to get customers. Also was put on hold immediately when I explained I had never known about the 27 months. The little stickers you put on the windows and doors are a joke. They fall right off. I’ve now paid over $800 for a system I’ve never even had activated. Customer service supervisor’s whose name is Fernando Lopez, kept cutting me off every time I tried to speak and then would accuse me of doing so. He repeated himself over and over again like a robot saying I wasn’t letting me tell me what his offer was. His offer was for me to pay $300 more to cancel system I’ve never used and is nothing like how it was advertised. I never was told I’d be in a 36 month contract that I couldn’t get out of. I calmly asked him “if I have not been letting you speak, then how would I know that your solution/offer is for me to pay $300 more to cancel. There was very long pause and he couldn’t give an answer. He gave the answer “well, I understand how you feel”. Then tried to tell me long stories of how his cell phone company screwed him over. When I asked to speak to someone above him, he refused to give me any information and said he is in charge and there is nobody higher than him who I can contact.
    Read More
  19. User Score
    1
    July 4th, 2017
    15 people found this review helpful!
    Don’t do it. I wish I hadn’t. The censors are crap and constantly need to be “re-aligned”, even on doors and windows we haven’t opened since we moved in. It’s 50 a month for a system held together by stickers… that is not an exaggeration. And you can get them on the phone and move all the stickers just right and it will work again for maybe a month but then you’ll do it all over. We’ve had the “system” for 8 months, during that time it’s worked a total of three months after we did a full reset twice. When I called and said that I wanted to leave my contract bc it doesn’t work, they said I would have to pay 976.27 to leave the contract. We are getting a small claims lawyer to fight that. Don’t hire this company, it is a nightmare.
    Read More
  20. User Score
    5
    July 4th, 2017 Holden, MA
    10 people found this review helpful!
    My first encounter with their customer service/sales department turned me off from using this company. The rep I spoke to while getting a quote was rude, used super high pressure and it got to the point where I had to hang up because she would not stop talking to try to prove her point. Everything was fine until she asked when I was going to make a decision and sign the contract and I told her I would be gathering a few other quotes first. She bashed other companies, told me that I should listen to her about how I’m doing my research because she is the “expert.” Kept saying over and over again that I “wasn’t listening to her” Condescending, rude and obnoxious.
    The company could provide the most comprehensive security system out there, but I would be worried about the way they treat their customers/potential customers. I will not be using this company.
    Read More

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Our Score
8.8
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
342
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037