Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

620

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review and for Frontpoint reviews left by customers.

Pros

Frontpoint’s equipment and devices are easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

  • Cost
  • 100% Cellular Monitoring and Wireless Home Security Equipment
  • Mobile App and Upgraded Technology
  • NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)
  • Upfront Pricing
  • Easy to Install
  • Crash and Smash
  • Moving Options
  • Positive Reviews
  • Home Automation Options

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost is competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint smartphone app
  • Light controls
  • Geo-Services
  • Crash and Smash

100% Cellular Monitoring and Wireless Home Security Equipment

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless home security system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)

Frontpoint continues to innovate, recently offering its customers with a new Wi-Fi doorbell camera. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Crash and Smash

Frontpoint has Crash and Smash protection that makes it so even if someone destroys your security system control panel, your system will still function correctly without it

Moving Options

Frontpoint allows home security customers to take their home security system with them when they move to a new location.

Positive Reviews

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems: The majority of their customer base has had an overwhelmingly positive response, and Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Cons

  • Upfront Costs
  • Frontpoint Security Equipment Warranty
  • Time in Business

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.  If you were to customize their base package to include 10 extra door and window sensors, you would pay close to $248.90 out of pocket.

Frontpoint Security Equipment Warranty

FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.

Time in Business

Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. And if they do, Frontpoint will make it right. They’re also rated highly on a variety of sites, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. There is a reason they are one of the best companies to work with. You can see Frontpoint reviews from real consumers below. Visit their site today!

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620 Frontpoint Reviews

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  1. User Score
    10
    July 4th, 2019
    0 people found this review helpful!
    I have had my home security system for 4 years now. Ever since we got robbed, I feel so much safer. And if I was to get broken into, I like the fact that this system is a crash and smash system. So if the intruders destroy in hopes of shutting up the alarm, it’s still going off in the main office and police will be notified. Very good system so far for me and my family.
    Read More
  2. User Score
    10
    July 2nd, 2019 Springfield, OR
    1 people found this review helpful!
    Frontpoint is excellent. Love the the door lock, the skybell, and the integrated lights. Customer service is excellent, you can call one person with multiple issues and be taken care of instead of being bounced around from person to person. The only thing I would say is to offer more z wave compatible devices. I know they aren’t offering wireable devices so the homeowner wont have to call an Electrician but I am one so I would like to see more.
    Read More
  3. User Score
    8
    July 2nd, 2019 Sunset Beach, NC
    1 people found this review helpful!
    Good experience so far, but price is higher than other DIY security systems
    Read More
  4. User Score
    8
    July 2nd, 2019 Jamaica, NY
    0 people found this review helpful!
    My experience has been good so far. The product gives you a good bang for your buck. Their response time to alarms situations is also very good.
    Read More
  5. User Score
    6
    July 2nd, 2019 Cecil, PA
    0 people found this review helpful!
    Positive experience overall, a little pricey.
    Read More
  6. User Score
    8
    June 25th, 2019 Sugar Creek, MO
    0 people found this review helpful!
    So far good I like everything except a battery sensor to my door started getting low a month after starting service.
    Read More
  7. User Score
    8
    June 25th, 2019 Village of Lakewood, IL
    0 people found this review helpful!
    Quick response to issues. Professional responses..
    Read More
  8. User Score
    8
    June 18th, 2019 Little Rock, AR
    0 people found this review helpful!
    So far it has been quite positive, with only a minor glitch that came about when I changed my WiFi and didn’t know to inform the company.
    Read More
  9. User Score
    6
    June 18th, 2019 Stephens City, VA
    0 people found this review helpful!
    Like the cameras, don’t like the system.
    Read More
  10. User Score
    6
    June 18th, 2019 Burbank, CA
    0 people found this review helpful!
    The customer service is great. The product is okay.
    Read More
  11. User Score
    6
    June 18th, 2019 Rocky Point, NC
    1 people found this review helpful!
    Constant customer service calls to fix repeated problems with often the same component. Took too long to finally send a replacement.
    Read More
  12. User Score
    10
    June 18th, 2019 Jersey City, NJ
    0 people found this review helpful!
    Customer support has great service and quick responses.
    Read More
  13. User Score
    10
    June 18th, 2019 Fayetteville, NC
    0 people found this review helpful!
    This past year we’ve had experiences with a representative that has not been able to complete our needs. Their security equipment is easy to use and I could set it up myself and it works.
    Read More
  14. User Score
    10
    June 18th, 2019 West Des Moines, IA
    0 people found this review helpful!
    They were always there to answer my questions when I had them. They have a pretty good response time. I like the ease of using it and being able to control it from wherever I’m at.
    Read More
  15. User Score
    8
    June 18th, 2019 Bloomington, IL
    1 people found this review helpful!
    When I do call, I can get through and Frontpoint is able to help me. I believe there are better ones out there but this equipment works just fine.
    Read More
  16. User Score
    8
    June 18th, 2019 Fort Bragg, CA
    0 people found this review helpful!
    Every time I’ve called in when there’s been an issue or question, the responses have been prompt and has been resolved. So far everything has functioned more than satisfactorily. I like the convenience of the installation.
    Read More
  17. User Score
    8
    June 18th, 2019 New Albany, OH
    0 people found this review helpful!
    The customer support was supposed to call me back and never did so I wasn’t pleased with them. I had to go back and call again, but when I called then, I received good service. The camera doorbell was difficult to put together. One of the door sensors didn’t work and I had to get it replaced. The camera doorbell has to run off a regular battery and it’s difficult to actually open the case. I don’t know if if it works right now so it’s a little bit more cumbersome. I would suggest the cameras not having more equipment. The cameras are so small, it could be attached to the equipment that is already provided.
    Read More
  18. User Score
    8
    June 18th, 2019 Valley Center, KS
    0 people found this review helpful!
    They’ve done pretty good for me so far. I have a bad unit and they got it replaced very quickly. It seems to work good and covers all my windows and doors.
    Read More
  19. User Score
    8
    June 18th, 2019 Mulino, OR
    0 people found this review helpful!
    They do pretty good with customer service. It just sometimes takes a little longer to get back on emails. Right now my internet at my home isn’t the best and so some of their products don’t work as they should. The system is easy to use and it’s accessible through the internet to look at your cameras.
    Read More
  20. User Score
    8
    June 18th, 2019 East Sandwich, MA
    0 people found this review helpful!
    I’ve called them several times and they were quick and easy to speak to and they were real people and not recordings. It was easy to install, you can do it yourself, and the guide was simplistic. I really enjoy the app.
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

620
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378