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Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

666

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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666 Frontpoint Reviews

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  1. User Score
    10
    September 11th, 2019 Southern Pines, NC
    0 people found this review helpful!
    Been great from the start. Plan to maintain the service indefinitely and recommend to friends.
    Read More
  2. User Score
    10
    September 11th, 2019 Washington, DC
    0 people found this review helpful!
    It has been great! I liked their customer service!
    Read More
  3. User Score
    10
    September 11th, 2019 Saylorsburg, PA
    0 people found this review helpful!
    Ease of installation, and customer Service was extremely helpful and patient when I had questions.
    Read More
  4. User Score
    8
    September 11th, 2019 Edmonton, AB, Canada
    0 people found this review helpful!
    The hardware is easy to install, and the software is user friendly. The only thing I dislike is how it is advertised in Canada; however, we are still charged in US dollars. The monthly cost and contract is also too much/long.
    Read More
  5. User Score
    8
    September 10th, 2019
    0 people found this review helpful!
    Customer service is usually very good.Few complaints about the system, but so far worth the money.
    Read More
  6. User Score
    10
    September 10th, 2019
    0 people found this review helpful!
    Easy set up. Easy help. No pressure sales.
    Read More
  7. User Score
    0
    September 10th, 2019 Canoga Park, CA
    0 people found this review helpful!
    I cannot express this enough – DO NOT SIGN UP WITH FRONTPOINT! I chose to use this company, and had no issues when it came to the monitoring of my alarm system on my home. However, that all changed when I needed to cancel my account years later. In June 2019, I gave them my 30 day written notice. I was told I’d get charged for July, which I understood, but then my account would be closed and I would no longer get charged. In August, I checked my credit card statement and saw my credit card was in fact charged. I then logged in on my account with them, and it was still open. I called to get this figured out, and I had to sit on hold for over an hour to talk to the right person to credit my credit card and close my account. I was reassured I would get my money back and would no longer receive charges on my credit card. Well that was another LIE. Here it is, September, and I received another charge on my credit card from them! I logged in on my account with them and it is still open! I just had to sit on hold for the correct department for 30 minutes again! ABSOLUTELY RIDICULOUS. If I wasn’t checking my statements, I would keep getting these charges and would have no idea. They send no confirmation that your account is officially closed. You are just suppose to take their word for it, which obviously does NOTHING. When I called this month, I was once again “reassured” that my account will be closed and I wouldn’t receive anymore charges. We will see though. At this point, I have sent in a notice to the BBB and I am reviewing them everywhere to warn others. If you enjoy being lied to and then sitting on hold to try and get your money back, etc. then go with FrontPoint. If not, choose another company!
    Read More
  8. User Score
    8
    August 27th, 2019 San Jose, CA
    0 people found this review helpful!
    I think they offer the best option for monitoring on the computer and also through the app on the phone. Very helpful when we have technical issues and actually follow through and follow up. The sensor has fallen off a few times and at times the signal is not strong.
    Read More
  9. User Score
    10
    August 27th, 2019 Tucson, AZ
    0 people found this review helpful!
    Best bang for your buck. Sometimes things glitch but maybe that’s user error. It’s easy to install and uninstall you can do it yourself.
    Read More
  10. User Score
    10
    August 27th, 2019 Columbia, MO
    0 people found this review helpful!
    Great customer service and affordable products. They have training videos on how to install it and it’s easy. They’ve been great helping me troubleshoot different systems and also when my alarm system was triggered they called me and let me know. I don’t have to worry when I’m not there. I feel comfortable that my house is secure.
    Read More
  11. User Score
    10
    August 27th, 2019 Pinson, AL
    0 people found this review helpful!
    They are pleasant, knowledgeable, and quick. Works perfect.
    Read More
  12. User Score
    10
    August 27th, 2019 Seattle, WA
    1 people found this review helpful!
    It had the flexibility and options my home needed and the smart home technology I was looking for. They’ve always been professional and helpful. I like being able to turn things on and off remotely.
    Read More
  13. User Score
    10
    August 27th, 2019 Minneapolis, MN
    0 people found this review helpful!
    There is peace of mind that our home is secure and I can get the system on my phone. They are very cooperative and knowledgeable every time I call.
    Read More
  14. User Score
    6
    August 27th, 2019 Mooresville, IN
    0 people found this review helpful!
    They answer my questions as needed. Haven’t had any problems it’s convenient.
    Read More
  15. User Score
    10
    August 27th, 2019 Huntington Station, NY
    1 people found this review helpful!
    I had some difficulty getting technical help early on. Sometimes it requires 2 or 3 calls to get through. I’d like to be able to talk to someone immediately. Everything seems to be working fine now. It’s nice to know that the house is protected.
    Read More
  16. User Score
    6
    August 27th, 2019 Bolivar, WV
    0 people found this review helpful!
    If they could increase the knowledge of the people who help put the system together over the phone and tell people how to activate it that would be helpful.
    Read More
  17. User Score
    8
    August 27th, 2019 Houston, TX
    0 people found this review helpful!
    Very satisfied with the alarm system. Easy to arm and disarm from your phone. The cameras are the only thing that don’t work to well for me. I live on a corner street and I get a notification every 2 minutes. It uses up all my storage in a day and the cameras aren’t as sharp as they could be.
    Read More
  18. User Score
    8
    August 27th, 2019 Fort Worth, TX
    0 people found this review helpful!
    It’s reliable and easy installation. They need to have more camera and recording abilities.
    Read More
  19. User Score
    10
    August 5th, 2019 Chicago, IL
    2 people found this review helpful!
    I like everything about frontpoint. One thing that would improve it is an outside siren.
    Read More
  20. User Score
    10
    August 5th, 2019 Verona, NJ
    0 people found this review helpful!
    Prompt delivery and easy to install. Great customer service.
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

666
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396