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#2
frontpoint.com-82616

Frontpoint Reviews

Self Install 100% Wireless System

Our Score
8.4
User Score
7.2
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
474

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Most Helpful Reviews

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    0
    November 13th, 2018 Burlington, VT
    1 people found this review helpful!
    It’s a scam. Read the contract carefully before you decide to purchase.

    I cancelled as soon as I got a chance to look at the contract (just a couple days after I ordered—well within the cancellation period), and after 2 months I have yet to receive the refund that I’ve been assured 3 times would be on its way to me.

    I’m getting scared that I’ll have to contact my bank and change my card numbers to ensure they don’t steal any more money from me.

    Read More
  2. User Score
    0
    November 12th, 2018 West Palm Beach, FL
    2 people found this review helpful!
    Would not sign up with these guys ever again! The agent (first name “Dontrez”) that I spoke to initially told me about the “first time caller” promotion, so if I hung up to think about the deal I would essentially have to pay an additional $99 and said that I could still sign up and cancel within a 60 day trial period. What he didn’t mention is that the 60 days were only non-paid but I really only had 3 day to cancel. First off, I’m located in Canada. So the agent I spoke to was comparing Canadian ADT and other security company rates to their US rates!!!! He never once mentioned that the prices he’s quoting me are based on US Dollars (USD). He kept on going on different competitors review sites and loudly read out only the negative reviews to persuade me with my decision to go with them. Anyhow, I finally said ok let me try it and I agreed to pay a $99 sign up fee. It was only once I checked me credit card bill that I found out his rates were based on US Dollars. This is a SCAM company, do not let them scam you into their 3 or 4 year contracts. Dontrez was such a good scammer that he even went on and talked me out of getting window sensors for my home which ultimately meant that Robbers could easily come to my house at night while we are sleeping and steal whatever they want. He said that the only thing I needed was a motion sensor… Now that I think of everything this scammer said it just brings me to a boiling point! Do NOT TRUST THIS SCAM COMPANY
    Read More
  3. User Score
    8
    November 7th, 2018 Gering, NE
    0 people found this review helpful!
    I like the ease of instalation and the user friendlyness – however we have and are still having problems keeping all the modules on line
    Read More
  4. User Score
    6
    November 7th, 2018 Beaufort, SC
    1 people found this review helpful!
    Change contract to less than 3yrs ….thats. just ridiculous to be locked into a contract for three years.. A year or 2 is more doable..but for the most part it’s ok..nothing spectacular
    Read More
  5. User Score
    10
    November 7th, 2018 Biscayne, FL
    0 people found this review helpful!
    I researched and they have the best reputation for customer service. They are extremely responsive very proactive and easily accessible. I had an issue with the smoke alarm going off but other than that the equipment has been good.
    Read More
  6. User Score
    8
    November 7th, 2018 Vale, NC
    1 people found this review helpful!
    This was the best rated security system online, we were impressed with the quality. They were very quick to respond and they were very helpful. The system could be a little more user friendly.
    Read More
  7. User Score
    10
    November 7th, 2018 Schnecksville, PA
    0 people found this review helpful!
    Its easy to install, its not large and bulky and its up to date. They did call the cops one time after a false alarm after I told them not to.
    Read More
  8. User Score
    1
    November 6th, 2018
    3 people found this review helpful!
    I got a system a couple of years ago with a 3 year contract. Big mistake. I purchased it right before going on a month long trip overseas because I wanted the house to be safe when I was gone. When I got back and actually had a chance to see what the system was like I immediately didn’t like it. The motion sensor alarms went off several times a day for no reason. The alarm was horrendously loud and the volume could not be adjusted. So all it was was an incredible nuisance to me and my neighbors. But, by then my grace period was up, so I was stuck with a 3 year contract and the only way to get out of if was by paying 80% of the 3 years that I still owed. I even told them that I was moving overseas and that they did not offer services where I was going. The representative told me that this was one exception that would allow me to terminate the contract without an early termination fee if I gave proof of the address. I emailed him the address, gave the 30 days notice of cancellation and thought all was good. Then 2 months down the line I see I have been charged the monthly fee again. I called back to ask why and after several minutes of the rep looking through my records first he says I was emailed saying there was a problem with the proof of address I sent. Then several minutes later of looking at my file he says, “No, actually this representive who spoke to you before and told you this information was incorrect,” and that would indeed have to pay the termination fees. 80% of what I would have owed if I kept the services. He could do absolutely nothing to change it or compensate me even though I’d been given wrong information. I’ve now wasted an insane amount of money on nothing.
    Read More
  9. User Score
    2
    November 5th, 2018 Lakeland, FL
    2 people found this review helpful!
    Try and cancel they want to charge you an extra month 60 day they require 30 I gave them 30 Oct 1 on Nov 1 they charged me another fee what a scan. Run from Frontpoint
    Read More
  10. User Score
    6
    October 30th, 2018 Republican Grove, VA
    0 people found this review helpful!
    The weather report. The app. Not happy that a sensor is malfunctioning.
    Read More
  11. User Score
    10
    October 30th, 2018 Fruitland Park, FL
    0 people found this review helpful!
    Delivery was very quick! Set up was pretty easy once a customer service rep walked me through it. It was very well organized and easy to use though. Also, the phone app and website is very informational and helpful!
    Read More
  12. User Score
    0
    October 28th, 2018 San Bernardino, CA
    4 people found this review helpful!
    This system has been a headache and a drain on my money, and I wish I never signed up for it. Installation and set up is not easy, it is quite confusing and after the process of installing the hardware and the app, my family and I have been more confused than ever. We never even turn it on, because we’ve gone past our one-week trial window and can’t get a continuous trial period without making a lengthy phone call where they try to convince us not to extend our trial, and finally agree to extend it by only one week. The volume doesn’t seem to be able to adjust (if so we’ve found no sources on how to do so), so the system wakes people up every night people open and close the doors. We’ve been more concerned about the police showing up to our house because this unintuitive system will get set off than we are about actual break-ins at this point, so we’ve taken the system down and left it in a box. Now I just have to pay $45 for two more years until the contract finally ends.
    Read More
  13. User Score
    1
    October 18th, 2018 Tempe, AZ
    2 people found this review helpful!
    I had my control panel replaced 4 times in the last year and the 4th panel I received still not working. I purchased the touch screen panel and now they’re telling me that it was discontinued and I have to order a manual one. I had a manual one for a few months sent to me until they got restocked with the touch screen one. both are trash. you don’t get anything from this home security and you stuck with a contract for 3 years at least. customer service trying to do something but they’re very limited to what they can offer. no discount and nothing really to compromise the faulty equipment they give you. stay away from this company.
    Read More
  14. User Score
    1
    October 17th, 2018 Seattle, WA
    4 people found this review helpful!
    BEWARE!
    I have been a loyal Frontpoint Security customer for nearly 10 years. The service has worked fine. I have another system in a second home that works flawlessly and at about 1/2 the monitoring cost of Frontpoint. My complaint with them is that when I sold my home that used Frontpoint, i’m being told that I will be charged for an additional month beyond my cancellation date. THIS IS NOT RIGHT, FAIR, OR A GOOD BUSINESS PRACTICE.

    All other services, including my WiFi provider, electric, gas, cellular will not be charging for services i don’t use. This is a RIP-OFF that you may not be aware of so – BEWARE!

    Read More
  15. User Score
    8
    October 10th, 2018 Bellevue, TN
    0 people found this review helpful!
    Very easy to set up and operate. Ordering the product was also very easy. Fortunately no alarms yet.
    Read More
  16. User Score
    4
    October 5th, 2018 Bettendorf, IA
    3 people found this review helpful!
    I have been a customer for approximately 3 years. Although I am pleased with the cellular aspect of their systems, yesterday I found their customer service representative to be rude, obnoxious, and unwilling to understand the problem and/or to help me. I called as I needed replacement for two metal “magnet” pieces which were continually falling off the doors and sending out false alarms. Simple right? Oh NO, not to be! After a verbal tug-of-war about troubleshooting and “the issue” and blah, blah, blah that lasted approximately 10 minutes, she remained stubborn in her resolve not to fulfill my request.
    I then asked to speak with a supervisor. Placed on hold for another 4 minutes, my original contact person then returned to tell me she had received authorization to send them out in the mail. I still cannot understand why the hesitancy to replace two .05 cent parts. Cheaply made plastic parts wear out especially when placed above doors that are used on a regular basis. Why make ordering new ones such an incredibly exasperating and purely aggravating experience? Frontpoint needs to take a hard look at the “service” aspect of their company. If not improved, I will go elsewhere as their are many fine companies around begging for my business.
    Read More
  17. User Score
    8
    October 4th, 2018 Camillus, NY
    0 people found this review helpful!
    We’ve been with them for a few months and have been happy with them. A definite payment due date would be helpful.
    Read More
  18. User Score
    8
    October 4th, 2018 Chillicothe, OH
    1 people found this review helpful!
    I have had Frontpoint for a little over 2 years and when I took up with them I had to pay over $200 up front for my system and on their web page it says startup cost $99 and I also seen this so I copied and pasted it here>>>>>>Contract lengths start at 12 months, which is shorter than other companies that ask for a minimum of 36 months.<<<<<I had to sign a 3 year contract, they didn't give me any other choice so I find this comment false advertisement. A couple times we forgot to un-arm before opening a door when we first got our system and we'd call in right away to let them know its a false alarm, they still sent the sheriff to my house anyway, there's a waste of workers tax money! Overall though I do like Frontpoint's system and customer service isn't so bad, you have a couple rude ones but you have that everywhere in my opinion. Reading the reviews about people trying to cancel service is horrific, hope if I ever try and quit them its not such a hassle. But Frontpoint is a good security system, I've had no issues over the past 2+ years :)
    Read More
  19. User Score
    10
    September 20th, 2018 Scottsdale, AZ
    1 people found this review helpful!
    I’ve had no problems and the system was very easy to install.
    Read More
  20. User Score
    6
    September 20th, 2018 Kenosha, WI
    1 people found this review helpful!
    The equipment words fine but the actual key fab itself is really outdated and cheap looking.
    Read More

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Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
474

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10