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Frontpoint Reviews

Reviews of Frontpoint from real customers
(483 verified)

Our Score
8.4
User Score
7.2
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
483

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Most Helpful Reviews

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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483 Frontpoint Reviews

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  1. User Score
    10
    March 30th, 2014 Marietta, GA
    0 people found this review helpful!
    so far so good

    I had a system installed in Illinois and when i moved to Tennessee got a system there

    they are very helpful and it is very easy to install even if i did put 2 of the sensors in wrong – they were very helpful in getting me to set up correctly Love that i can monitor on my phone

    Read More
  2. User Score
    10
    March 27th, 2014 Alvin, TX
    0 people found this review helpful!
    My system is in a museum, after 3 robberies within as many months I purchased a system from FrontPoint.
    Had it installed in minutes, a peel and stick installation with no wiring? it doesn’t get any easier and works flawlessly, even keeps track of the time my employees arrive and leave, and reminds me by text if they forget to set the alarm.
    Read More
  3. User Score
    10
    December 13th, 2013 Washington, DC
    0 people found this review helpful!
    After being a victim of a home burglary in 2010 I decided to get a security system and chose Frontpoint after reading many positive reviews on the internet.

    Two important things that made my choice easier were the fact that it included the cellular connection to the central operations center and z-wave automation capabilities.
    During this time I’ve had about two or three false alarms and frontpoint contacted me on all ocations and asked if they should call my local authorities which i declined.

    I really love the automation features. I currently have 9 devices (plug-in and fixed light control modules), 1 thermostat and 1 kwikset door lock, all controlled via my smartphone.

    If you want peace of mind security, outstanding service and the convenience of home automation, Frontpoint is the way to go.

    F. Garcia

    Read More
  4. User Score
    10
    December 12th, 2013 Jonesboro, AR
    0 people found this review helpful!
    Love my security system!!
    Read More
  5. User Score
    8
    December 10th, 2013 Los Angeles, CA
    5 people found this review helpful!
    Overall, FrontPoint is great. For sales, I highly recommend Jimmy Benjamin. We had a few issues initially with the system, but FrontPoint made everything right.

    My biggest complaint is although they use high quality GE equipment, the control panel looks so old and outdated in an age of flashy slick technology.

    Otherwise, we are happy with our purchase.

    Read More
  6. User Score
    10
    December 10th, 2013 New York, NY
    0 people found this review helpful!
    Excellent !! Response time !!!! have FPS for a year now in NYC !!!!!!
    Read More
  7. User Score
    10
    December 10th, 2013 Kula, HI
    0 people found this review helpful!
    Love my FrontPoint system! Everything from ordering to installation to activation is a breeze. I’ve had to contact FP for multiple reasons (questions, custom set up, etc) and they’ve been quick and extremely friendly to deal with. Need to add equipment? That’s painless as well. Keep up the great work!
    Read More
  8. User Score
    10
    December 10th, 2013
    0 people found this review helpful!
    I avoided getting a system for years because of cost. A friend led me to Frontpoint. It was the best purchase I have made. Easy set up and the customer service was wonderful.
    Read More
  9. User Score
    10
    December 10th, 2013 Kansas City, KS
    0 people found this review helpful!
    Front point is great. I have had them for a little over a year now. every time you have a problem you give them a call the customer service is great they solve everything. I really like the fact that you can buy more essential accessories for the system without having to actually buy them through the actual company you can buy them from some other party.had an issue with a thermostat Z Wave that was not purchased from from FrontPoint but the technical support rep was able to help me set it up to go to the alarm system without any troubles.I would highly recommend FrontPoint.
    Read More
  10. User Score
    10
    December 10th, 2013 Corpus Christi, TX
    0 people found this review helpful!
    I love FrontPoint Security. I purchased this system while I was in Afghanistan and installed it when I returned on leave. I really like that I can monitor and access the system via my Iphone. I currently have the Christmas lights hooked up to the system and I can turn them on and off from anywhere. Great service. I tell everyone I meet that they should look at FrontPoint, especially if they dont want to have a hardline phone installed as this workes of cell.
    Read More
  11. User Score
    10
    December 10th, 2013 Fairfax, VA
    2 people found this review helpful!
    Peace of mind is truly priceless. After having the system for just over a week I can tell you that I feel over protected if there is such a thing in home security. If I’m at work and my teenage son forgets to text me the hi I’m home message, no problem because I get the text from frontpoint that he opened front door, he disarmed the system, and another text that he did (or didn’t) arm again. At night those noises outside used to keep me awake and worried. Know I know it is “outside” and no one has dared to open my door or window. No I can really sleep like a baby knowing that someone out there fron frontpoint is awake doing my old job. Great job frontpoint
    Read More
  12. User Score
    10
    December 9th, 2013 Ann Arbor, MI
    0 people found this review helpful!
    I’ve had Front Point for about a year now the system is great and so is the customer service.Any questions that I have were taken care of right a way either by phone or email.I had Adt for 15 years I am glad I switched over. Their tech’s did not know much and was constantly switched from one person to another.I also love the app for my android works great.
    Read More
  13. User Score
    10
    December 6th, 2013 San Antonio, TX
    0 people found this review helpful!
    I’m super paranoid about security lack of security. Choosing FrontPoint was really the best choice. I was surprised that it was actually was as easy to install as they said it was. I love all the different options for your specific home needs. I especially love all the customizable notifications available that can be sent to your phone to alert you of practically anything. And every time I call for a question or to add something new on, their customer service is superb!
    Read More
  14. User Score
    10
    December 6th, 2013 FL
    0 people found this review helpful!
    FrontPoint security systems are not only affordable but very easy to use. This is the perfect system for the hard working people who can’t afford all the crazy amount of fees other offer. You get amazing service for an amazig price. Their customer service team are friendly and always available to help. Im on my 2nd year of service and loving it! Thanks FrontPoint!
    Read More
  15. User Score
    10
    December 6th, 2013
    0 people found this review helpful!
    I installed Frontpoint 1 month ago and we are very pleased with the system. It was easy to install and set up, customer service is awesome. It is nice to be able to go to sleep and no that my family is protected.
    Read More
  16. User Score
    10
    December 6th, 2013 Indianapolis, IN
    0 people found this review helpful!
    Great system, easy install, and the customer service is outstanding. I have never worked with a company that offers the same level of customer service that this company does. I highly recommend them, my family and I feel very safe with their system, and knowing someone is always there to answer your call is very re-assuring.
    Read More
  17. User Score
    9
    December 5th, 2013 Edmonds, WA
    1 people found this review helpful!
    So easy a caveman could do it! Seriously. When our house was burglarized, I started shopping for a security system. FPS kept coming up as a the winner, not only for ease of use, but cost and quality. My entire system cost only $164 – shipped. I did have to wait a bit to get it – which is the only reason why I rated a 9 instead of 10. Their customer service IS the best!
    Read More
  18. User Score
    10
    December 5th, 2013 Oklahoma City, OK
    0 people found this review helpful!
    Did my research online and hands down the top service was FrontPoint security! Really helpful and professional! Couldn’t believe the simplicity of installing and you don’t have to worry about strangers coming in your house. iPhone app is awesome easy to use logs all entry access so the kids better watch out no more sneaking out. Lol Thank you! FrontPoint
    Read More
  19. User Score
    10
    December 5th, 2013 Redmond, OR
    0 people found this review helpful!
    FrontPoint is absolutely amazing! Easy setup, outstanding customer service, and customization that meets your needs. I can’t think of any way security company could be better. Extremely happy that I did my research and chose them. You can’t put a price on the secure feeling you get for your family. Thank you FrontPoint!
    Read More
  20. User Score
    10
    December 5th, 2013 Breinigsville, PA
    0 people found this review helpful!
    Simple to setup and works great. The panel integrated with Z-Wave so not only do I have a secure home but now it is automated as well. Front door opens after dark… foyer light comes on. Perfect. Customer service is top notch. They worked with me to test devices that aren’t compatible with their hardware and were very fair in their charges. After being bugged by the same salesman multiple times for other alarm systems, they stopped showing up since I have my frontpoint sign in the yard. It protects from more than just thieves! :)
    Read More
  21. User Score
    1
    November 8th, 2013 Manhattan Beach, CA
    11 people found this review helpful!
    many troubles with equipment malfunctioning . Calls to help fix it give you the same bull answers every time . No real fixes happen .
    Read More
  22. User Score
    10
    September 29th, 2013 Muncie, IN
    0 people found this review helpful!
    We love this system! Easy to install and great customer service! We have only had 1 false alarm (our fault), and that experience was wonderful. Called right away and stayed on the phone until I got home to check it out. Love the interactive app for my phone. Can arm/disarm, am notified when a door or garage door opens/shuts, notified of power outage and the number of current outages in our area, and am reminded to arm the system if I leave and forget. We have no complaints!
    Read More
  23. User Score
    1
    July 17th, 2013 Asheville, NC
    12 people found this review helpful!
    In the event you need to cancel their 3 year contract they will charge you a huge fee. Buyer beware!

    In home monotoring is changing rapidly,so check out what is now available using your iPhone or Ipods/Pads.

    Read More
  24. User Score
    10
    June 23rd, 2013 Vallejo, CA
    1 people found this review helpful!
    Great Company! Great Customer Service! EASY Install! Easy to use iphone app!
    Read More
  25. User Score
    7
    March 1st, 2013 Salt Lake City, UT
    0 people found this review helpful!
    I like Frontpoint. They helped my mom. They were nice. Thank you.
    Read More
  26. User Score
    2
    February 11th, 2013 Salt Lake City, UT
    11 people found this review helpful!
    I ordered Frontpoint security last October. The sales agent was very helpful, and assured me that my system would arrive in 10 business days. 3 weeks later, no system. This is where things got bad. I was fine waiting another week or two for my system, but no one communicated with me. When I called customer service, they told me that my system had been shipped, but the tracking ID didn’t work. I wish I could have gong with fronpoint as they’re listed as one of the best companies, but after this whole shipping debacle I decided to go with a competitor our of sheer necessity.
    Read More
  27. User Score
    10
    January 30th, 2013 Mclean, VA
    0 people found this review helpful!
    Shopped around for a while and FrontPoint had the best service by far. Easily scored a 10 by my count. Even let me call back after speaking with my wife. We settled on their middle rate plan…liked the features. Overall, we considered them the best value.
    Read More
  28. User Score
    10
    January 29th, 2013 American Fork, UT
    0 people found this review helpful!
    Busy mom of 5, but had to take the time to say my two cents here. I LOVE FrontPoint. Sorry door to door guy that stopped by, but thanks for makeing me do the research! Got my system in the mail on Friday, and got it all setup before my superbowl party! I’ll be telling a few more friends about you guys. :) Go Niners!
    Read More
  29. User Score
    9
    December 17th, 2012 Lehi, UT
    0 people found this review helpful!
    Only company I could find with nothing negative about them online. Just signed up, and trying it out for the 30-days. So far these guys seem legit and way friendly. I’ll keep you posted! ;)
    Read More
  30. User Score
    10
    December 9th, 2012 Lehi, UT
    1 people found this review helpful!
    Did not want to pay a stupid install fee, and did my homework. Frontpoint was way easy to install, and I love it so far.
    Read More
  31. User Score
    10
    December 1st, 2012 Lehi, UT
    0 people found this review helpful!
    These guys had the dam thing configured to my house (3,200 soft) and ready to go out of the box! Had to call to activate, and ask a few questions, but other than that it was pretty painless.
    Read More
  32. User Score
    7
    November 25th, 2012 Lehi, UT
    2 people found this review helpful!
    Easy and simple. All monitored on my iPhone. Needs to update for iPad though.
    Read More
  33. User Score
    10
    November 7th, 2012 Lehi, UT
    8 people found this review helpful!
    Avoided the install fees and pushy salesmen. Love it!
    Read More

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Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
483

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10