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frontpoint.com-82616

Frontpoint Reviews

Reviews of Frontpoint from real customers
(509 verified)

Our Score
8.4
User Score
7.2

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
509

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Most Helpful Reviews From Frontpoint Customers

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

509 Frontpoint Reviews

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  1. User Score
    10
    July 28th, 2014 Baton Rouge, LA
    1 people found this review helpful!
    I have FrontPoint at my weekend home and at my office for over four years and I have not had any problems and their products perform as advertised and their monitoring service does likewise. I am about to install a third system a different location. I did the two previous installs, took less than an hour, and simple to do. I highly recommend this company.
    Read More
  2. User Score
    1
    July 23rd, 2014 Muenster, TX
    22 people found this review helpful!
    Not Impressed with trying to talk to representative. Very hard sell and pushy, obviously works on commission. The representative would not stop talking, continued to try and get information, provided a bunch of information that I did not want to hear, just wanted to tell me how great they are.

    Once you lock in you get to keep equipment, but can’t use it since you don’t use them to monitor it. You loose you cell phone usage to check your system if you cancel their monitoring.

    Had to tell the lady 5 times, I wanted to get off phone and I would get back, she still would not stop talking and kept trying to push me to sign saying she did not understand why I did not want to sign now. I finally had to hang up on her to get off phone.

    Read More
  3. User Score
    10
    July 23rd, 2014 North Bergen, NJ
    2 people found this review helpful!
    Excellent
    Read More
  4. User Score
    2
    July 19th, 2014 Hollywood, FL
    14 people found this review helpful!
    When the system works, its fine. But in three years I’ve replaced numerous sensors, had false alarms, sensors that don’t report, etc. When I call, I’m asked the same stupid questions and am told to move the panel and that I must have interference. If that’s the problem, how did it work well before? In my opinion, thewireless panel and sensors are crap. I don’t know how this system could work for some one with a big house.
    In two months my contract is up, and I’m moving on.
    Read More
  5. User Score
    3
    June 30th, 2014 Castro Valley, CA
    13 people found this review helpful!
    To Date: I have returned the panel once, as well as a light remote device, and replaced sensors.

    I have had to make several calls to FrontPoint to trouble shoot devices; this is a lengthy process. I have had two false alarms, both of which my county charges me $75 for a false alarm; FrontPoint would not accept blame for either even though I proved to them that it was because of the main panel; once replaced. I was told that if I sent them proof of the false alarm charges, they’d pay half – to date, I sent one and they have not acknowledge receipt of me sending it; bogus. I dont have time to deal with their inadequacies.

    My main concern is NOT just the charges I have to pay, but my family security. The first false alarm was because of the device, the second was the device…the second being that the app and the panel did not sync; that was their excuse, but somehow not their fault.

    One person said my dog possibly set it off; a 3 1/2 pound dog setting off a motion detector is silly; unless there are underweight thieves.

    There’s a review from Patrick C. that says he was not asked a security pass; twice I’ve not been asked – when I questioned this, I was told that there was no need since I called from a registered phone; this is bogus too.

    The customer service is hit or miss; some are pleasant, some are half asleep, some are clueless, some know their stuff.

    I agree that they are good until there’s a problem, then its user error or location (I live in a large city, there is no cell problems). To date, they have not accepted any fault, even with the non-working items, its just a “that happens.”

    That happens is not acceptable when you’re life is in danger.

    Read More
  6. User Score
    10
    June 30th, 2014 East Stroudsburg, PA
    6 people found this review helpful!
    My sales rep carefully walked me through the details, making recommendations that would best serve a fairly large home that is nearly all windows. The folks who helped me activate the system were fabulous and knowledgeable. I’ve called two other times with questions and I was able to get right through and they knew their stuff. We had one false fire alarm (my bad…opened up the oven with the broiler on high. They called in about 30 seconds. I couldn’t be happier or feel any more secure.
    Read More
  7. User Score
    0
    June 17th, 2014
    8 people found this review helpful!
    BEWARE if you are from CANADA.

    Poor customer service, poor equipment.

    WHAT A WASTE OF TIME!

    Read More
  8. User Score
    6
    June 3rd, 2014 Pleasant Grove, UT
    7 people found this review helpful!
    I had issue with garage door sensor, Front Point was contacted twice about issue and they were very reluctant to send a new sensor. I finally gave up. System is only as good as it’s sensor’s so I’m leary now of a false alarm when I’m away.
    Read More
  9. User Score
    8
    May 27th, 2014 Tucker, GA
    4 people found this review helpful!
    The best customer service ever! I’ve had my system just over a year and only have had a few issues with the main system that were corrected. The text messages are sometimes late and my door sensors don’t always register as closed. I know they are because the door chime when the door is opened. I haven’t worked with technical support about that issue as it is so infrequent but is anyoning.
    Read More
  10. User Score
    3
    May 24th, 2014 Colorado Springs, CO
    17 people found this review helpful!
    We have had this system for almost a year and have been unable to use it for the past 5 months. We received a bill from the police dept. for 105.00 for false alarms! We didn’t even know they were dispatched 2 of the 3 times because they call from a 1-800 number and don’t leave a message. We were at work and never knew it happened until we got a bill in the mail. Then, Frontpoint ran tests and determined they wouldn’t pay because of where we placed the sensor in the house. I was told not to move the sensor and therefore received the 2 additional false alarms. I am afraid to use the system because the false alarm fee is astronomical for the 4th one and the cancellation fee is 80% of the remaining contract. I am so upset that they blamed us for the placement when I followed the directions in the booklet and we were told to leave the sensor where it was placed. They should take responsibility as they don’t have a professional rep come out and install it. They see it as a positive, but $105.00, I see it as a negative.
    Read More
  11. User Score
    10
    May 23rd, 2014 Vallejo, CA
    1 people found this review helpful!
    We have had our system now for over two years. The added sense of security is priceless. Whenever I’ve encountered a system problem Front Points’s response has has immediate and their customer service has been great. I’ve added equipment to my system over time and their help walking me through setup was flawless.
    Read More
  12. User Score
    6
    May 20th, 2014
    7 people found this review helpful!
    I have one of the outdoor video cameras as well as door and glass breaker sensors. I have had the system over a year now. I am glad I have not had any intrusions because the wireless camera rarely, if ever, is connected. It is plugged in, connected to ethernet, the wireless network is working but the camera almost always registers as “not connected”. I have run through all of the troubleshooting techniques on line and I still have no operating camera. If my experience is typical, I would advise not investing in the camera.
    On the positive side, the indoor sensors were easy to install.
    Read More
  13. User Score
    7
    May 19th, 2014 Springfield, NJ
    4 people found this review helpful!
    The only thing I don’t like is signing myself into a contract. We were thinking about selling our house and moving into a home with another alarm system that has been paid for the year. In order to break contract it would be in the $800 range. I think that’s outrageous. I could deal with a one year contract. But 3 is crazy.
    Read More
  14. User Score
    10
    May 16th, 2014 Chicago, IL
    2 people found this review helpful!
    Great product however would be amazing they could include an auto on/auto off option meaning if we forget to turn on the alarm at night or if your 20 something child comes in after a late night and turns off the alarm to enter the house at 2am but ALWAYS forgets to turn back on. Another example is when the alarm is on and that same 20 something child wakes up to go to the 6a hot yoga class and forgets to turn off the alarm but when she leaves out and closes the door is none the wiser that in 30 seconds from her opening the door the rest of the house gets to hear the alarm go off.

    I’m certain I am not the only customer that wishes there was the option included on the app notiications. A FrontPoint competitor that I left to come to FP has this option and it is amazing. Give me a sense of comfort knowing if someone forgets to turn on or off the system setting will keep us safe.

    Read More
  15. User Score
    10
    May 14th, 2014 Sayreville, NJ
    2 people found this review helpful!
    I love Front Point!! It was so easy to get signed up and was a really great value. Also very easy to set up. I needed a company that could do this through cell service because I don’t have a land line or feel that is a very secure way either. They always answer the calls quickly and are so friendly and helpful. My only regret is that I didn’t sign up sooner…before I got robbed!!
    Read More
  16. User Score
    10
    May 9th, 2014 Charlotte, NC
    0 people found this review helpful!
    FrontPoint has given us a great and secure product and great piece of mind. This is a great product and company.
    Read More
  17. User Score
    10
    May 1st, 2014 Miami, FL
    0 people found this review helpful!
    Excellent, super easy and they always on point!! I am extremely happy with the service.
    Read More
  18. User Score
    10
    May 1st, 2014 Birmingham, AL
    0 people found this review helpful!
    Best security system I have even used. Great product and even better customer service. Highly recommend!!
    Read More
  19. User Score
    10
    April 28th, 2014 Brandon, FL
    2 people found this review helpful!
    My alarm went off while I was at work and they were unable to contact me because my employer blocks cell phone signals, and I work in a busy ER. They did contact the police who were sent in a good time amount. No emergency, turned out a sensor had fallen off the window. But, it did it’s job and they did theirs. Fortunately it was not a real emergency, but if it had been, I feel safer knowing the response is very fast!
    Read More
  20. User Score
    0
    April 24th, 2014 Ojai, CA
    13 people found this review helpful!
    It’s a waste of money, and it’s a long contract. I bought this out of impulse the day after my house got broken into. It’s not really a piece of mind, because when it does go off, it takes the cops 30 minutes – 1 hour to get to the house, by the time they arrive, the robbers are already long gone. It’s just not worth paying almost 50 bucks a month for. If you feel like you NEED an alarm, I would suggest only getting one if your town has an actual police department, even then, you would want to know how well the response time is prior to purchasing. For example, I am in riverside county, and we fall under riverside sheriffs, so if a house alarm goes off, they don’t care unless they know FOR SURE some ones life is at risk, otherwise, they will just show up within 30 min. The last time it went off accidently, and I wasn’t aware, the cops came 45 minutes after the alarm went off. You could also purchase a system (that you don’t pay for monthly) that has cameras, or just a camera security system. It would be a much wiser investment, less expensive, and it also intimidates the intruder. No one is going to break into your house if you have four cameras in your front yard?!
    Read More
  21. User Score
    10
    April 23rd, 2014 Laredo, TX
    0 people found this review helpful!
    Since our burglary in our house every time that i worked a graveyard or going out of town i was worry about the security of my family. Im a cheap person believe me i google every single review and webpage over the internet to be able to get this alarm, what i like from this alarm its that NO ONE can coming into your house to install it, that was my priority number one, second affordable, third wireless. Got my system in the mail, got it all setup and that’s it. We feel much safer and protected. They just need to included one or tow more sensors in the basic one same price and would be perfect.
    Read More
  22. User Score
    10
    April 16th, 2014 Fostoria, OH
    0 people found this review helpful!
    Prompt, reliable, knowledgeable, and personable!!! Top grade quality and service. We feel much safer and protected.
    Read More
  23. User Score
    10
    April 16th, 2014 Pinon Hills, CA
    0 people found this review helpful!
    FrontPoint Security system was a good choice for us. I use my system all the time and being able to set my system with my smart phone is just the best. I am able to set it from almost any place. Thank’s FrontPoint.
    Read More
  24. User Score
    10
    April 15th, 2014 Charlotte, NC
    2 people found this review helpful!
    Front point, in my view over the years being a customer, is worth the security and the peace of mind. No complaints, and very prompt in services. Try them, no regrets.
    Read More
  25. User Score
    10
    April 8th, 2014 La Quinta, CA
    2 people found this review helpful!
    The equipment is “state of the art”. It is not necessary to have a land line or active internet connection as many other companies require. This helps a lot for vacation homes. It connects via cellular.

    Very easy to set up and the customer service is prompt especially compared to a large national security company who put you on hold for 20 minutes or more.

    Monthly monitoring is competitive and equipment cost is very reasonable.

    Read More
  26. User Score
    10
    April 8th, 2014 Arlington, VA
    1 people found this review helpful!
    I love FrontPoint. Easy to set up, easy to use, easy to understand. I had a problem with my cat setting off the motion sensors (even though she is only 7lbs), but they immediately helped me find an alternative and I’m very happy.
    Read More
  27. User Score
    10
    April 6th, 2014 Huntington Beach, CA
    2 people found this review helpful!
    I had a problem with the battery and called. Imediately, they walked me thru the test process and determined that the battery needed to be replaced. A new battery was sent and solved the issue. All was FOC.
    Read More
  28. User Score
    10
    April 5th, 2014 Gettysburg, PA
    2 people found this review helpful!
    This system has been a complete nightmare for me, I can not imagine the hours I have wasted trying to get it to work correctly and it still does not work correctly. The started with sending the wrong base station, the sensors always go off by mistake or do not read and send pending alarms or no alarms at all. I can’t believe I spend $42.99 a month for it, its good for them that you have to pay for the equipment up front or I would not have kept the system. After the 3 years are up, I will probably get rid of it, after all, and I mean tons of hassles, they have never compensated me in any way for their constant mistakes and failures.
    Read More
  29. User Score
    10
    April 4th, 2014
    0 people found this review helpful!
    Love this system every time I have call I am treated like I am the most important person in the world the system was a breeze to install and what little problems I have had they take care of it quickly and when I am the problem they don’t make me feel like a dummy. Love my system
    Read More
  30. User Score
    10
    April 3rd, 2014 Powder Springs, GA
    0 people found this review helpful!
    I have been a customer for 3.5 yrs, renewed my contract. I have recommended to several others (great referral program!) Their customer service is phenominal and their response to alarms is almost instantaneous! The mobile app. is great and allows you to monitor the house and activate/deactivate the alarm. The text and emails alerts are great, and you can set them up as needed. I did extensive research before choosing FrontPoint, and have not regretted it! I even found a special during my research, making it even more affordable.
    Read More
  31. User Score
    10
    April 2nd, 2014 Dayton, OH
    2 people found this review helpful!
    Used to have another companies wired alarm system but switched due to cost and flexibility. The cellular system is top notch and they even check providers to see who has the strongest signal a your location (we live in the country and that was important to us). System is super easy to instal and adding components is as easy as making a phone call. Our system was able to be set up fast and easy and we even had certain sensors programmed to be no delay, no matter what we set the panel to. This is important as we have an out building that has a lot of tools and such.

    Response time is extremely fast, much faster than our old company. Service personnel are some of the friendliest folks you will deal with on customer service issues.

    My parents have a rental property that we did a complete rehab on and while working on it, 2 times it was broken into and our tools were stolen. After the second time, my dad asked which alarm company we use. He now has a system at that location until the home sells and then will relocate it to his regular residence. It’s a huge peace of mind to get alerts whenever the system is armed or disarmed by a relator or others and we love being able to see when our kids get home or leave. The interactive monitoring is something we will never live without. Even if your panel is disarmed, you can monitor your sensors from your phone.

    We recommend Front Point to everyone we know that’s shopping for an alarm system!

    Read More
  32. User Score
    10
    March 30th, 2014 Marietta, GA
    0 people found this review helpful!
    so far so good

    I had a system installed in Illinois and when i moved to Tennessee got a system there

    they are very helpful and it is very easy to install even if i did put 2 of the sensors in wrong – they were very helpful in getting me to set up correctly Love that i can monitor on my phone

    Read More
  33. User Score
    10
    March 27th, 2014 Alvin, TX
    0 people found this review helpful!
    My system is in a museum, after 3 robberies within as many months I purchased a system from FrontPoint.
    Had it installed in minutes, a peel and stick installation with no wiring? it doesn’t get any easier and works flawlessly, even keeps track of the time my employees arrive and leave, and reminds me by text if they forget to set the alarm.
    Read More
  34. User Score
    10
    December 13th, 2013 Washington, DC
    0 people found this review helpful!
    After being a victim of a home burglary in 2010 I decided to get a security system and chose Frontpoint after reading many positive reviews on the internet.

    Two important things that made my choice easier were the fact that it included the cellular connection to the central operations center and z-wave automation capabilities.
    During this time I’ve had about two or three false alarms and frontpoint contacted me on all ocations and asked if they should call my local authorities which i declined.

    I really love the automation features. I currently have 9 devices (plug-in and fixed light control modules), 1 thermostat and 1 kwikset door lock, all controlled via my smartphone.

    If you want peace of mind security, outstanding service and the convenience of home automation, Frontpoint is the way to go.

    F. Garcia

    Read More
  35. User Score
    10
    December 12th, 2013 Jonesboro, AR
    0 people found this review helpful!
    Love my security system!!
    Read More
  36. User Score
    8
    December 10th, 2013 Los Angeles, CA
    5 people found this review helpful!
    Overall, FrontPoint is great. For sales, I highly recommend Jimmy Benjamin. We had a few issues initially with the system, but FrontPoint made everything right.

    My biggest complaint is although they use high quality GE equipment, the control panel looks so old and outdated in an age of flashy slick technology.

    Otherwise, we are happy with our purchase.

    Read More
  37. User Score
    10
    December 10th, 2013 New York, NY
    0 people found this review helpful!
    Excellent !! Response time !!!! have FPS for a year now in NYC !!!!!!
    Read More
  38. User Score
    10
    December 10th, 2013 Kula, HI
    0 people found this review helpful!
    Love my FrontPoint system! Everything from ordering to installation to activation is a breeze. I’ve had to contact FP for multiple reasons (questions, custom set up, etc) and they’ve been quick and extremely friendly to deal with. Need to add equipment? That’s painless as well. Keep up the great work!
    Read More
  39. User Score
    10
    December 10th, 2013
    0 people found this review helpful!
    I avoided getting a system for years because of cost. A friend led me to Frontpoint. It was the best purchase I have made. Easy set up and the customer service was wonderful.
    Read More
  40. User Score
    10
    December 10th, 2013 Kansas City, KS
    0 people found this review helpful!
    Front point is great. I have had them for a little over a year now. every time you have a problem you give them a call the customer service is great they solve everything. I really like the fact that you can buy more essential accessories for the system without having to actually buy them through the actual company you can buy them from some other party.had an issue with a thermostat Z Wave that was not purchased from from FrontPoint but the technical support rep was able to help me set it up to go to the alarm system without any troubles.I would highly recommend FrontPoint.
    Read More
  41. User Score
    10
    December 10th, 2013 Corpus Christi, TX
    0 people found this review helpful!
    I love FrontPoint Security. I purchased this system while I was in Afghanistan and installed it when I returned on leave. I really like that I can monitor and access the system via my Iphone. I currently have the Christmas lights hooked up to the system and I can turn them on and off from anywhere. Great service. I tell everyone I meet that they should look at FrontPoint, especially if they dont want to have a hardline phone installed as this workes of cell.
    Read More
  42. User Score
    10
    December 10th, 2013 Fairfax, VA
    2 people found this review helpful!
    Peace of mind is truly priceless. After having the system for just over a week I can tell you that I feel over protected if there is such a thing in home security. If I’m at work and my teenage son forgets to text me the hi I’m home message, no problem because I get the text from frontpoint that he opened front door, he disarmed the system, and another text that he did (or didn’t) arm again. At night those noises outside used to keep me awake and worried. Know I know it is “outside” and no one has dared to open my door or window. No I can really sleep like a baby knowing that someone out there fron frontpoint is awake doing my old job. Great job frontpoint
    Read More
  43. User Score
    10
    December 9th, 2013 Ann Arbor, MI
    0 people found this review helpful!
    I’ve had Front Point for about a year now the system is great and so is the customer service.Any questions that I have were taken care of right a way either by phone or email.I had Adt for 15 years I am glad I switched over. Their tech’s did not know much and was constantly switched from one person to another.I also love the app for my android works great.
    Read More
  44. User Score
    10
    December 6th, 2013 San Antonio, TX
    0 people found this review helpful!
    I’m super paranoid about security lack of security. Choosing FrontPoint was really the best choice. I was surprised that it was actually was as easy to install as they said it was. I love all the different options for your specific home needs. I especially love all the customizable notifications available that can be sent to your phone to alert you of practically anything. And every time I call for a question or to add something new on, their customer service is superb!
    Read More
  45. User Score
    10
    December 6th, 2013 FL
    0 people found this review helpful!
    FrontPoint security systems are not only affordable but very easy to use. This is the perfect system for the hard working people who can’t afford all the crazy amount of fees other offer. You get amazing service for an amazig price. Their customer service team are friendly and always available to help. Im on my 2nd year of service and loving it! Thanks FrontPoint!
    Read More
  46. User Score
    10
    December 6th, 2013
    0 people found this review helpful!
    I installed Frontpoint 1 month ago and we are very pleased with the system. It was easy to install and set up, customer service is awesome. It is nice to be able to go to sleep and no that my family is protected.
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  47. User Score
    10
    December 6th, 2013 Indianapolis, IN
    0 people found this review helpful!
    Great system, easy install, and the customer service is outstanding. I have never worked with a company that offers the same level of customer service that this company does. I highly recommend them, my family and I feel very safe with their system, and knowing someone is always there to answer your call is very re-assuring.
    Read More
  48. User Score
    9
    December 5th, 2013 Edmonds, WA
    1 people found this review helpful!
    So easy a caveman could do it! Seriously. When our house was burglarized, I started shopping for a security system. FPS kept coming up as a the winner, not only for ease of use, but cost and quality. My entire system cost only $164 – shipped. I did have to wait a bit to get it – which is the only reason why I rated a 9 instead of 10. Their customer service IS the best!
    Read More
  49. User Score
    10
    December 5th, 2013 Oklahoma City, OK
    0 people found this review helpful!
    Did my research online and hands down the top service was FrontPoint security! Really helpful and professional! Couldn’t believe the simplicity of installing and you don’t have to worry about strangers coming in your house. iPhone app is awesome easy to use logs all entry access so the kids better watch out no more sneaking out. Lol Thank you! FrontPoint
    Read More
  50. User Score
    10
    December 5th, 2013 Redmond, OR
    0 people found this review helpful!
    FrontPoint is absolutely amazing! Easy setup, outstanding customer service, and customization that meets your needs. I can’t think of any way security company could be better. Extremely happy that I did my research and chose them. You can’t put a price on the secure feeling you get for your family. Thank you FrontPoint!
    Read More

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Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
509

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10