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Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

648

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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648 Frontpoint Reviews

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  1. User Score
    8
    July 18th, 2019 Burnaby, British Colombia
    0 people found this review helpful!
    I feel more secure. I wish they would make their app available at a reasonable price, it seem like it charges ten dollars a month to use the app. Everything has been great except some of the stuff doesn’t take well. Ninety percent of the time when I call, I can get through pretty quickly and they resolve whatever issue I have.
    Read More
  2. User Score
    10
    July 18th, 2019 Brentwood, NC
    0 people found this review helpful!
    Customer service is always there to help. I like the automation and that I can view everything from my phone.
    Read More
  3. User Score
    8
    July 18th, 2019 Quincy, FL
    1 people found this review helpful!
    Efficient and easy to use. They have been supportive every time I call and they fix the issues pretty quickly.
    Read More
  4. User Score
    8
    July 18th, 2019 Lake Elsinore, CA
    0 people found this review helpful!
    A couple of times I have not been able to turn off the security alarm with the keypad so I had to do it with my phone, there are a couple of glitches. When I call, they react.
    Read More
  5. User Score
    8
    July 18th, 2019 Farmington Hills, MI
    0 people found this review helpful!
    Before I chose them, I spoke with several companies on the phone and I liked what Frontpoint offered best. Most of it works really good, though there was one on my garage that fell off and it didn’t work quite well but overall it works.
    Read More
  6. User Score
    10
    July 18th, 2019 Melbourne Village, FL
    1 people found this review helpful!
    It works and I like that I can check it from mt phone and it is easy to read. They always answer call and solve problems.
    Read More
  7. User Score
    10
    July 18th, 2019 Philadelphia, PA
    1 people found this review helpful!
    The best thing is being able arm and disarm without being there. Customer service gets back to you and try to help as best as they can.
    Read More
  8. User Score
    10
    July 18th, 2019 Jonesborough, TN
    1 people found this review helpful!
    Frontpoint is an enjoyable company because it is not in your face and is there when you need it but disappears when you don’t. I had no idea what I was doing when I was installing the system and the young man on the phone was the sweetest thing and walked me through it for almost forty five minutes to an hour. They have the nicest people working at their company. The equipment works, I feel secure.
    Read More
  9. User Score
    10
    July 4th, 2019
    1 people found this review helpful!
    I have had my home security system for 4 years now. Ever since we got robbed, I feel so much safer. And if I was to get broken into, I like the fact that this system is a crash and smash system. So if the intruders destroy in hopes of shutting up the alarm, it’s still going off in the main office and police will be notified. Very good system so far for me and my family.
    Read More
  10. User Score
    10
    July 2nd, 2019 Springfield, OR
    1 people found this review helpful!
    Frontpoint is excellent. Love the the door lock, the skybell, and the integrated lights. Customer service is excellent, you can call one person with multiple issues and be taken care of instead of being bounced around from person to person. The only thing I would say is to offer more z wave compatible devices. I know they aren’t offering wireable devices so the homeowner wont have to call an Electrician but I am one so I would like to see more.
    Read More
  11. User Score
    8
    July 2nd, 2019 Sunset Beach, NC
    1 people found this review helpful!
    Good experience so far, but price is higher than other DIY security systems
    Read More
  12. User Score
    8
    July 2nd, 2019 Jamaica, NY
    0 people found this review helpful!
    My experience has been good so far. The product gives you a good bang for your buck. Their response time to alarms situations is also very good.
    Read More
  13. User Score
    6
    July 2nd, 2019 Cecil, PA
    0 people found this review helpful!
    Positive experience overall, a little pricey.
    Read More
  14. User Score
    8
    June 25th, 2019 Sugar Creek, MO
    0 people found this review helpful!
    So far good I like everything except a battery sensor to my door started getting low a month after starting service.
    Read More
  15. User Score
    8
    June 25th, 2019 Village of Lakewood, IL
    0 people found this review helpful!
    Quick response to issues. Professional responses..
    Read More
  16. User Score
    8
    June 18th, 2019 Little Rock, AR
    0 people found this review helpful!
    So far it has been quite positive, with only a minor glitch that came about when I changed my WiFi and didn’t know to inform the company.
    Read More
  17. User Score
    6
    June 18th, 2019 Stephens City, VA
    0 people found this review helpful!
    Like the cameras, don’t like the system.
    Read More
  18. User Score
    6
    June 18th, 2019 Burbank, CA
    0 people found this review helpful!
    The customer service is great. The product is okay.
    Read More
  19. User Score
    6
    June 18th, 2019 Rocky Point, NC
    1 people found this review helpful!
    Constant customer service calls to fix repeated problems with often the same component. Took too long to finally send a replacement.
    Read More
  20. User Score
    10
    June 18th, 2019 Jersey City, NJ
    0 people found this review helpful!
    Customer support has great service and quick responses.
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

648
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392