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Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.1

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

723

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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723 Frontpoint Reviews

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  1. User Score
    10
    October 25th, 2019 Muddy Creek, NC
    0 people found this review helpful!
    Our cameras are working beautifully outside and it gives me a sense that they are monitoring me. The personal touch is the best part. They are there no matter what time of day you need them. I am an older woman and I tend to catch things on fire and they’ve been wonderful when I am having problems in the kitchen. They turn off the smoke detector and turn it back on at a designated time.
    Read More
  2. User Score
    10
    October 25th, 2019 Hurricane, WV
    0 people found this review helpful!
    It’s convenient, easy to use, and never had any issues with the equipment. Customer help always is able to answer a question.
    Read More
  3. User Score
    10
    October 25th, 2019 Blackfoot, ID
    0 people found this review helpful!
    It’s really easy to set up. We had Frontpoint in our previous home and occasionally we have some problems with the door monitors, especially the garage door monitors but other than the customer service has been great, they are pleasant and work quickly and leave me satisfied. Always good service.
    Read More
  4. User Score
    6
    October 25th, 2019 Philadelphia, PA
    0 people found this review helpful!
    Sometimes the house alarm systems just goes off for no reason and that can be a little frustrating sometimes. I’ve had a bad experience with an agent but I’ve also had a good one, where they got to all my needs in a timely manner.
    Read More
  5. User Score
    10
    October 25th, 2019 Bayview, TX
    0 people found this review helpful!
    Very fast and helpful and professional and high quality.Haven’t had any issues with the equipment. Highly recommend them.
    Read More
  6. User Score
    10
    October 25th, 2019 Plainfield, IN
    0 people found this review helpful!
    I like the versatility and control that I have on our system. It has a variety of settings that I have control over. It is a good product and reliable. Their support is very fast. When I followed up to install the system, they were very responsive and helpful. Though I wish a representative called after 60 to 90 day just as a courtesy to make sure everything is fine.
    Read More
  7. User Score
    8
    October 25th, 2019 Blountstown, FL
    0 people found this review helpful!
    They walk me through set up and all of that very well and they’re real responsive when I call in. It’s pretty easy to get set up and operating.
    Read More
  8. User Score
    8
    October 25th, 2019
    0 people found this review helpful!
    The customer service answers questions whenever we have issues. We’ve got some issues with the door sensor right now that keeps triggering alarms. We haven’t called in to report it yet. It’s tough to get it replaced. I like how it analyzed all of the different door openings. We have six door entries into our home.
    Read More
  9. User Score
    10
    October 25th, 2019 Sacramento, CA
    0 people found this review helpful!
    Every time I have a problem, the customer service is able to help me. I like that they call us when the alarm sounds.
    Read More
  10. User Score
    10
    October 25th, 2019 Alphaba, MS
    0 people found this review helpful!
    They always answer and they’re very good with customer service. I’ve had no issues with them.
    Read More
  11. User Score
    10
    October 25th, 2019 Jamestown, OH
    0 people found this review helpful!
    The only thing I’ve been disappointed with was when I got it, they said I could turn it on and off because I’m not good with the keypad and then I found out in about thirty days that I was going to be charged on my bill in addition which was a great charge instead of a tiny one for using the app. It seems to be doing the job.
    Read More
  12. User Score
    10
    October 22nd, 2019 Thurston, NE
    0 people found this review helpful!
    I would suggest they get more compatible with other Wifi but I haven’t had much trouble with it and they have walked me through things with I am having trouble.
    Read More
  13. User Score
    10
    October 22nd, 2019 Wilmington, NC
    0 people found this review helpful!
    Customer service is very knowledgeable and helpful. The equipment it easy to use and it seems up to date.
    Read More
  14. User Score
    10
    October 22nd, 2019 Chatmire, FL
    0 people found this review helpful!
    They’ve been very helpful anytime there has been an accidental alarm trigger and the gentleman the assisted me was very informative and helped me make my decision on what I actually needed for my home. So far everything has worked flawlessly and I know if there was an issue, they would be there to assist me. I like knowing somebody is coming into my house and that I’ll be alerted.
    Read More
  15. User Score
    8
    October 22nd, 2019 Los Angeles, CA
    0 people found this review helpful!
    It was the best value and it is easy to use.
    Read More
  16. User Score
    10
    October 22nd, 2019 Dixie Valley, NV
    0 people found this review helpful!
    Frontpoint makes me feel safer. They shipped pretty darn fast and it was really easy to install. Any problems I had, they took care of it. So far there is nothing wrong with the equipment, though are a couple of things that I want to add to make it work better.
    Read More
  17. User Score
    10
    October 22nd, 2019 Nashville, MO
    0 people found this review helpful!
    Easy to install.Customer Service had been very helpful.No improvements needed.
    Read More
  18. User Score
    0
    October 14th, 2019 Killeen, TX
    2 people found this review helpful!
    Frontpoint Security is a terrible company. I have told them multiple times that I wanted to cancel our service before the free trial but they say that never happened. They now tell me I am locked into a 3-year contract and I owe them money. I have been on the phone with them multiple times and no such luck. Frontpoint needs to have better customer service who can cancel customer’s contracts and not lock them in when they do not want their service.
    Read More
  19. User Score
    1
    October 2nd, 2019 West Palm Beach, FL
    1 people found this review helpful!
    We had FrontPoint for 3 years and had problems the entire time. Multiple times we had false alarms go off. Then when it was time to cancel they charged us another months cost after honoring our 3 year contract.
    Read More
  20. User Score
    8
    October 1st, 2019 Langdon, PA
    0 people found this review helpful!
    At some point, I had a problem with it and I had to call customer service to correct it.
    Read More

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Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

723
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444