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Frontpoint Reviews

Reviews of Frontpoint from real customers
(483 verified)

Our Score
8.4
User Score
7.2
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
483

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Most Helpful Reviews

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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483 Frontpoint Reviews

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  1. User Score
    8
    August 1st, 2018 Lake Oswego, OR
    0 people found this review helpful!
    They answered all my needs and even had a contact about getting paperwork for my homeowner’s insurance which they sent out the same day. They’re a bit more expensive but the customer service is friendly.
    Read More
  2. User Score
    10
    August 1st, 2018 Waterloo, WI
    1 people found this review helpful!
    They walk me through everything and answer all my questions. They also use the newest equipment available.
    Read More
  3. User Score
    10
    August 1st, 2018 Houston, TX
    1 people found this review helpful!
    They have responded every time something has come up. They give clear, concise directions. The last security system I had would go off in the middle of the night for no reason, but this functions well and hasn’t given me any trouble.
    Read More
  4. User Score
    1
    July 29th, 2018
    3 people found this review helpful!
    Frontpojnt has terrible service they will lie to you telling you that they replace the equpiment and they are but in reality they will refurbish the equpiment this not good for a company that has a great reputation for customer service thid is why I’m canceling my service and not getting to frontpojnt ever again.
    Read More
  5. User Score
    0
    July 28th, 2018
    3 people found this review helpful!
    Hello everyone this is Dan I have been with frontpoint for. Quite a while this has had not one but two incidents of times where’s I almost canceled the second time I had gotten the company to replace a sensor for me I asked if the replacement were new or refurbish ed they told me ot was new, I called in a sales rep asnerrd than later that week just to make sure a support rep answers they tell me both that the equipment is refurbished at least they were honest all the reps lied customer service at this company maybe great but they lie and deceive you be careful .
    Read More
  6. User Score
    1
    July 18th, 2018 Fort Mill, SC
    7 people found this review helpful!
    My house is out of town and the cameras (three of them) rarely work. I have talked extensively numerous times with Frontpoint and the local wifi company. Frontpoint directed me to a web site to measure the speed of our wifi service. It was determined that drop speed is the reason my reasons do not work. I sent a letter to the local wifi company and they promptly sent me a letter back telling me that’s all they have to offer outside town and that if I don’t like it they will gladly cancel my service. Great customer service. In the meantime, I live with cameras that work rarely.I figure it’s better than nothing. Please let out of town people know about this. I never see it mentioned.
    Read More
  7. User Score
    10
    July 2nd, 2018 Perry, GA
    2 people found this review helpful!
    Easy to setup with phone help whenever I need it. Easy to arm and disarm. Friendly technicians call if I forget and open my door when it is set for “No Entry Delay”. Most of all, I sleep secure every night assured that help will come even if I am unable to call.
    Read More
  8. User Score
    8
    July 2nd, 2018
    2 people found this review helpful!
    Frontpoint’s house security has the best overall options. They’ve been very responsive to any questions or issues we’ve had. My only complaint would be that the window sensors are a little clumsy and do not remain adhered to our doors.
    Read More
  9. User Score
    10
    July 2nd, 2018
    1 people found this review helpful!
    I’ve never had a problem with Frontpoint’s customer support or equipment. It was easy to install, and anytime I’ve called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.
    Read More
  10. User Score
    10
    July 2nd, 2018 Hampton, GA
    1 people found this review helpful!
    Their online reviews led me to using their home security system. I’ve never had any issues with their equipment. Every time I have a problem, they are there to help immediately.
    Read More
  11. User Score
    8
    July 2nd, 2018
    4 people found this review helpful!
    I found Frontpoint on google, and found they were portable and had great reviews on the internet. The only thing I don’t like is that we’re stuck in a contract for 3 years. Other than that, everything is good.
    Read More
  12. User Score
    10
    July 2nd, 2018 Virginia Beach, VA
    2 people found this review helpful!
    When we were first looking to get a home security system, we wanted something that we could install and monitor ourselves. We also didn’t want an outside company viewing us and our family inside our home. We love Frontpoint, because we’ll get a call from their customer support asking how we’re doing, and we really appreciate that. It’s easy to use, and only took about 2-3 hours to install using their simple instructions. None of the parts were missing when we installed it. I also like the green color of the whole kit. We would recommend Frontpoint because it meets our family’s needs wonderfully.
    Read More
  13. User Score
    8
    July 2nd, 2018 Graniteville, SC
    2 people found this review helpful!
    After doing some searching, I found that Frontpoint’s home security was the most reliable. The system was easy to set up. I had some issues earlier with the main unit, but they exchanged it right away with no issues. The system works without any problems.
    Read More
  14. User Score
    10
    June 30th, 2018
    0 people found this review helpful!
    Great company
    Read More
  15. User Score
    0
    June 25th, 2018 Pensacola, FL
    8 people found this review helpful!
    THEY DO NOT PERFORM THE JOB YOU THINK YOU ARE BUYING. TERRIBLE!!!
    SYSTEM DOES NOT WORK AND THEY TOLD ME I WAS BASICALLY LYING WHEN I CONTACTED THEM TO REPORT THE ALARM HAD GONE OFF AND THEY DID NOT RESPOND. THE PERSON ON THE PHONE ARGUED WITH ME AND SAID THERE WAS NOTHING NOTED IN THEIR SYSTEM SHOWING MY HOME ALARM SOUNDED. MY WORD AGAINST THEIRS AND APPARENTLY THEY ARE ALWAYS RIGHT. SAVE YOUR MONEY GO ELSEWHERE TO A COMPANY THAT ACTUALLY DOES WHAT THEY ARE SUPPOSED TO DO.
    Read More
  16. User Score
    0
    June 14th, 2018
    7 people found this review helpful!
    I called in March 2018 to cancel my service since my contract had expired.
    The customer service person kept trying to convince me to keep the service and offering features. I repeated numerous times that I only wanted to cancel the service. The representative kept ignoring what I said and went back to the sales pitch. I finally hang up. Then they kept billing me for the service. When I called to find out why they representative said it was because I hang up. So basically you cannot cancel the service as they will only repeat the sales pitch over and over.
    Read More
  17. User Score
    3
    June 12th, 2018 Inman, SC
    4 people found this review helpful!
    very inflexible when it comes to troubleshooting a defective or erratic device actuation.
    Read More
  18. User Score
    10
    June 8th, 2018 Monmouth, IA
    0 people found this review helpful!
    The customer service is excellent. I have two alarm systems at two different houses.
    Read More
  19. User Score
    1
    May 25th, 2018 Dallas, TX
    18 people found this review helpful!
    READ THE CONTRACT FINE PRINT

    We have had Frontpoint security system for our home for the past two years and it worked well for the first year, but recently, we have been getting multiple false alarms. After working with the Frontpoint service folks over the phone multiple times, we were still not able to identify what was setting off the false alarms and they continued. Due to the multiple false alarms, the City began charging us for each alarm. Between the service charges, and the City assessment fees due to the false alarms, we chose to move away from FrontPoint as a home security solution. Here is where they have you; the three year contract is not over, so they request 80% of the remaining monthly billing as a cancellation fee, even though they are not able to fix their own system. If you want to just wait out the contract and make the monthly payments, there is no way to cancel the contract in advance after the three years contract is expired. They require you to call after the three year contract has expired and to then call to cancel. Don’t forget that the cancelation must be done in writing.

    Technology moved so fast these days, and a three year contract seems a bit long in keeping up with changing technology.

    Although I am frustrated with Frontpoint as a business, I feel sorry for the employees who work for this organization. Most workers would like to feel proud of the services and products they provide, but I don’t know how anyone could feel proud about the service levels and contracts that Frontpoint enforces.

    Read More
  20. User Score
    8
    May 11th, 2018 Rocky River, OH
    4 people found this review helpful!
    Great product, but felt information for 3 year contract was not explained clearly.
    Read More
  21. User Score
    0
    May 8th, 2018
    13 people found this review helpful!
    Service issues in the years that I had Frontpoint. Seemed expensive compared to other services. I sold my house and moved out of state and called to cancel. I was told there would be an additional month of service even though I was month to month. I WILL NEVER USE FRONTPOINT AGAIN!
    Read More
  22. User Score
    6
    May 2nd, 2018 Quakertown, PA
    5 people found this review helpful!
    It’s ok I see other products like yours that do more for less of a monthly fee!
    Read More
  23. User Score
    10
    May 2nd, 2018 Canonsburg, PA
    1 people found this review helpful!
    Everyone I have received support from is very responsive, friendly, and knowledgeable
    Read More
  24. User Score
    10
    May 1st, 2018 Pomona, CA
    4 people found this review helpful!
    The first time I called Frontpoint I encountered Mike. He was very professional, friendly and answered all my questions and I therefore right then and there purchased Frontpoint. Mike is a keeper. You don’t find too many employees that LOVE what they do. He is one of them. I would recommend him for an award or even a raise. “Thanks Mike.”
    Read More
  25. User Score
    10
    April 30th, 2018 Chesapeake, VA
    2 people found this review helpful!
    Customer service and tech support are the best in the business. They do what they say and know what they’re doing. Absolutely love their attitude!. Although, they don’t have the longevity as some of the other companies, that maybe what keeps them clear headed in their approach towards you as the potential buyer, no bait and switch, game playing. So far I like them!
    Read More
  26. User Score
    1
    April 23rd, 2018
    10 people found this review helpful!
    I found out that for the price I could have gotten the same equipment with no money out of pocket..
    Read More
  27. User Score
    10
    April 21st, 2018
    1 people found this review helpful!
    Spoke with a customer service rep.prior to closing on 4/40/18 a Friday evening, requested to explain the setup of the control panel; customer service has a new meaning, spectacular service from stat to end, this gentleman was on point with all crucial elements pertaining to this device. This employee deserves to be recognize as a standard setter with this company. Thank you very much Adam.
    Read More
  28. User Score
    10
    April 20th, 2018 Williamsburg, VA
    0 people found this review helpful!
    They are easy to get in touch with and they’re always on point. I only wish that the system was designed better.
    Read More
  29. User Score
    8
    April 20th, 2018 Attleboro, MA
    1 people found this review helpful!
    I was looking to switch companies and since their system was easy to use and a little more reasonable I signed up. I had a whole lot of trouble getting everything installed though. Maybe I didn’t have the right information or asked the right questions, but they were always there to try and help me.
    Read More
  30. User Score
    10
    April 20th, 2018 Cleveland, OH
    2 people found this review helpful!
    I picked them because they were cellular based. They were very quick to respond to a false alarm that happened. Some parts of the system that go on the walls have fallen a few times though. The backs of those are uneven so they don’t attach well.
    Read More
  31. User Score
    10
    April 20th, 2018 Sun City West, AZ
    0 people found this review helpful!
    They offered the best coverage for a good price. The system was easy to install and whenever we call them they respond well.
    Read More
  32. User Score
    8
    April 20th, 2018 Gettysburg, PA
    3 people found this review helpful!
    I went with them since they offered the best value and their system was the most versatile. I’m happy with it for the most part but we just had a false alarm that ended up calling the state police to my house. I think it’s a faulty motion sensor that’s just too old. It has called the police out two times already. I don’t think that should’ve happened. I mean, overall I think they’re a good company, I’m 95% pleased with the service. It’s just that glitch that has me annoyed.
    Read More
  33. User Score
    10
    April 20th, 2018 Peyton, CO
    0 people found this review helpful!
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.
    Read More
  34. User Score
    10
    April 20th, 2018 McFarland, WI
    0 people found this review helpful!
    I’ve just been really happy with them. Everything is super easy to install and use. Every time I’ve called with an issue or a question they’ve been super helpful.
    Read More
  35. User Score
    8
    April 20th, 2018 Johnstown, PA
    3 people found this review helpful!
    The previous owner of the house had left their sign behind, so we decided to give it a try. I guess it’s good but I keep having some issues with the sensors. The alarm just keeps going off because of my cat, I’ve got to call them about that.
    Read More
  36. User Score
    10
    April 20th, 2018 Marietta, GA
    0 people found this review helpful!
    They have great customer service. The system is good but you have to set it up yourself.
    Read More
  37. User Score
    8
    April 20th, 2018 Staten Island, NY
    2 people found this review helpful!
    I went with it to get better pricing. The system is fairly decent. The only thing is that I don’t think they are available 24 hours a day…
    Read More
  38. User Score
    10
    April 12th, 2018 Glen Burnie, MD
    0 people found this review helpful!
    The gentleman that answer all the calls, are always helpful and courteous! :)
    Read More
  39. User Score
    8
    April 10th, 2018 Cleveland, OH
    1 people found this review helpful!
    I recently purchased my system and the customer service was good; I haven’t had to utilize the services beyond that as of yet. my system works fine thus far
    Read More
  40. User Score
    10
    April 10th, 2018 Gilberts, IL
    1 people found this review helpful!
    Simple piece of mind. Easy to install, great customer service.
    Read More
  41. User Score
    8
    April 10th, 2018 Smyrna, GA
    1 people found this review helpful!
    Great products, a little pricy. I would prefer that the package not cost $50 a month since it is not that much different than the other competitors.
    Read More
  42. User Score
    10
    April 10th, 2018 Dixon, CA
    2 people found this review helpful!
    EASY SET UP AND GREAT PRODUCT. IT IS SELF EXPLANATORY RIGHT OUT OF THE BOX AND THE CUSTOMER SERVICE IS LIKE NOTHING I HAVE EVER EXPERIENCED BEFORE. ITS AN AWESOME FEELING TO BE ABLE TO LEAVE HOME OR GO TO BED AT NIGHT KNOWING THAT I HAVE A RRELIABLE SYSTEM IN PLACE TO PROTECT MY FAMILY AND HOME.
    Read More
  43. User Score
    8
    April 10th, 2018 Drexel Hill, PA
    0 people found this review helpful!
    I turn the system on and off. Not sure what else to say. I think the monthly cost is too high for 4 door monitors
    Read More
  44. User Score
    8
    April 10th, 2018 Woodbridge, VA
    1 people found this review helpful!
    Easy to use and customer service is top notch
    Read More
  45. User Score
    0
    April 4th, 2018
    7 people found this review helpful!
    If you are crazy enough to sign up be really careful when you try to cancel the service. Their service is not good at all. I kept trying to cancel the account for over 6 months. I could not remove my credit card from the site to stop the billing. So I gave them a gift card that looked like a credit card to get my active account from the site. After over 6 months of trying to cancel the account. I was finally told that I need to pay $479.90 to close the account. The crooks charged my card twice when I only approve the charge to close the account. But that is not the best part for over 6 months the system was completely offline and they were reporting it in a online status, active and no alarms. DO NOT TRUST THEM! I am now taking action against them for the unapproved charge.
    Read More
  46. User Score
    0
    April 2nd, 2018 Attleboro, MA
    10 people found this review helpful!
    BE AWARE….I called them to get a quote so I could compare with other companies and wound up signing a contract. The main reason I jumped right in was their 45 day return policy with 100% of your money back as long as the equipment is in working order. After receiving the equipment and looking it over I decided I made a hasty decision and wanted to get other quotes for full comparison. I shipped it back to them within 10 days of receiving it, never installed anything. I sent back UPS with tracking info and called 2 weeks later. After playing phone tag with my original salesman he told me that I was supposed to call to get a Return Authorization before shipping it back. Well, that’s funny because it does not say anything about that in their contract or their website. So, he says I have to go through customer support. Very tough to get through to support, as you always have to leave a message for them and they NEVER call you back. I have called them 8 times and got through ONCE. I have sent 8 emails and I have never received a reply back. When I did get through the one time I was told that they have been getting my emails & phone messages but have been too busy to respond. LOAD OF CRAP! I was assured the my credit was coming right out but that was 2 weeks ago. ANOTHER LOAD OF CRAP! At this point it has been 10 weeks since I returned the system and still no credit and they keep charging for monthly monitoring even though I NEVER hooked up any of their equipment. STAY AWAY FROM THEM!
    Read More
  47. User Score
    10
    March 15th, 2018
    11 people found this review helpful!
    I noticed several negative reviews and decided to offer my review. I have been with FP for nearly 6 years. Initially before I decided to go with FP, I also looked at ADT, and I found at that time FP had better offers in terms of equipment and monitoring fee. I custom designed my own package and paid flexible upfront cost in order to reduce the contract terms or monitor fee (it has been a while I can’t exactly remember the details). After my first contract term expired, I renewed again and negotiated a lower monthly monitoring fee. Fortunately my original equipment since the beginning are still working fine, with exception of the battery of the main control panel, had to replace it twice in 6 years due to defective battery units. However FP was very responsive and quick to send me replacement batteries via FedEx. I also experienced one defective motion sensor, and batteries in other sensor units ran out, but again FP was quick to send replacements.

    The customer service has been very good. The monitoring service has been very good and reliable. We have had several accidental entries without proper disarming of the system, and one or two false alarms, but FP responded very quickly and called me or my wife on the cell and home phone within 1 minute of the events to ensure we are OK. I also like FP app on the iPhone, it is user friendly and has been updated and improved over time.

    Read your contract very carefully and ask questions if you are unsure before you commit. Even after you received the contract you still have a short grace period to carefully review and finally accept it.

    My contract with FP will expire in the near future, unless I can find better terms, fee, and/or equipment, I will likely stay with FP.

    Read More
  48. User Score
    1
    March 13th, 2018 Gainesville, VA
    9 people found this review helpful!
    Ugh! Pricey plan and long contracts! We decided to leave this company but it has been a CHORE! They are unable (or unwilling) to keep up with their emails, stating they are “so busy and receive a lot of emails”. When I contacted them about steps to cancel, they only offered me a change in place pricing. I contacted them again saying I wanted to cancel and they said “Oh…well, we require a 30 notification.” This was NEVER mentioned in previous emails. I sucked it up and went ahead and paid for another 30 days and then requested cancellation…CRICKETS! No one responded back for 2 WEEKS! I finally had to call and pitch a little fit for them to cancel my account.
    Read More
  49. User Score
    10
    March 2nd, 2018
    2 people found this review helpful!
    I’ve been with Frontpoint for over 4 years and have found their products, technical and customer service to be EXCELLENT!! I’ve always gotten knowledgeable and fast help from their representatives. You can add products and they are shipped fast! I have never had a complaint.

    I hardly ever write reviews due to time, but the Representative who helped me today put a Human Face on Frontpoint. He listened to my situation, he was professional andt caring, and he solved my problem. He took the time to go the extra mile.

    I will stay with, Frontpoint and highly recommend it. How many times, do we just want a business to treat us as an individual, a person? This goes a very long way with me, as I already knew their product and service was great.

    I highly recommend Frontpoint!

    Read More
  50. User Score
    0
    March 1st, 2018
    8 people found this review helpful!
    When I decided to give them a try it was because of their high ratings. I was highly disappointed when I found out that I was as paying MORE over the term of the contract with my out of pocket and monitoring rate than with the industry leader. I also found out I’m paying them $50 a month for them to call 911 and the other company goes directly to dispatch upon an alarm. Go with the 140+ year old company. All these guys care about is selling equipment over the phone and internet
    Read More

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REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
483

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10