Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

612

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review and for Frontpoint reviews left by customers.

The Good

Frontpoint’s equipment and devices are easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

  • Cost
  • 100% Cellular Monitoring and Wireless Home Security Equipment
  • Mobile App and Upgraded Technology
  • NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)
  • Upfront Pricing
  • Easy to Install
  • Crash and Smash
  • Moving Options
  • Positive Reviews
  • Home Automation Options

Cost

Frontpoint’s equipment and monitoring cost is competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint smartphone app
  • Light controls
  • Geo-Services
  • Crash and Smash

100% Cellular Monitoring and Wireless Home Security Equipment

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless home security system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)

Frontpoint continues to innovate, recently offering its customers with a new Wi-Fi doorbell camera. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

Upfront Pricing

Unlike many home security providers, Frontpoint offers upfront pricing with no hidden fees and a 30-day risk-free trial.

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Crash and Smash

Frontpoint has Crash and Smash protection that makes it so even if someone destroys your security system control panel, your system will still function correctly without it

Moving Options

Frontpoint allows home security customers to take their home security system with them when they move to a new location.

Positive Reviews

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems: The majority of their customer base has had an overwhelmingly positive response, and Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

The Bad

  • Upfront Costs
  • Frontpoint Security Equipment Warranty
  • Time in Business

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.  If you were to customize their base package to include 10 extra door and window sensors, you would pay close to $248.90 out of pocket.

Frontpoint Security Equipment Warranty

FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.

Time in Business

Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. And if they do, Frontpoint will make it right. They’re also rated highly on a variety of sites, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. There is a reason they are one of the best companies to work with. You can see Frontpoint reviews from real consumers below. Visit their site today!

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612 Frontpoint Reviews

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  1. User Score
    8
    May 31st, 2019 Pleasant Grove, UT
    0 people found this review helpful!
    Overall works fine. However, Frontpoint had committed to/advertised a touchscreen/digital panel when I signed up and I received a basic, pushbutton device. The process for getting this fixed was a pain and required me to follow up and figure it out. I shouldn’t have had to do that.
    Read More
  2. User Score
    8
    May 31st, 2019 Mountain Home, ID
    1 people found this review helpful!
    So far everything is going well! The only other item I would like is to have a door lock synced with the system. That way it would disarm when unlocked or arm when locked. Or something similar to that.
    Read More
  3. User Score
    8
    May 31st, 2019 Aurora, CO
    1 people found this review helpful!
    Truly stellar customer support.Better then Amazon.Problem for me is signal issues.
    Read More
  4. User Score
    6
    May 31st, 2019 Fayetteville, NC
    1 people found this review helpful!
    The service is mediocre. There are times when the devices turn off.
    Read More
  5. User Score
    10
    May 31st, 2019 Canton, MI
    1 people found this review helpful!
    The equipment came shortly after I ordered it and was easy to install.
    Read More
  6. User Score
    10
    May 31st, 2019 Cranbury, NJ
    1 people found this review helpful!
    I like how the service is completely wireless. Customer service answers all of my questions, and the app is very user friendly and easy to use.
    Read More
  7. User Score
    10
    May 31st, 2019 Selma, TX
    1 people found this review helpful!
    The service is tailored to my needs, and is very easy to set up.
    Read More
  8. User Score
    10
    May 31st, 2019 Ann Arbor, MI
    0 people found this review helpful!
    I get complete information when I call in to customer service. I like how I am able to access my home security with my phone, and control the motion detectors.
    Read More
  9. User Score
    8
    May 31st, 2019 Gold Bar, WA
    0 people found this review helpful!
    Front point sets their prices low, and their devices are made to be user friendly. Customer service is rarely available. Front point is a great company, but their customer service lacks.
    Read More
  10. User Score
    10
    May 31st, 2019 San Antonio, TX
    0 people found this review helpful!
    Customer service took care of me when I called in about missing pieces in my package. They were very responsive to my alarm going off.
    Read More
  11. User Score
    10
    May 31st, 2019 Brookline, MA
    0 people found this review helpful!
    The customer service representatives are very personal and they help you throughout the whole process.
    Read More
  12. User Score
    10
    May 31st, 2019 Phoenix, AZ
    0 people found this review helpful!
    Front point is cheaper than other security companies and customer service made sure they answered all of my questions.
    Read More
  13. User Score
    1
    May 30th, 2019 Frisco, TX
    0 people found this review helpful!
    I got a pushy salesperson and bought a system knowing that I can retract. I did and now I wait for 15 days for my refund and had to call several times, being connected FOUR times and waiting loooong…..never again. They claim customer service as their strength, and the truth comes out when the rubber hits the road…..they dont cherish customers at all
    Read More
  14. User Score
    0
    May 25th, 2019
    0 people found this review helpful!
    Upon installation of my system I was able to go to the app and see all of my sensor points listed and when they had been activated. This feature was deleted sometime later and when I called customer service was told that this feature could be restored for an additional $10 per month. Very disapointing money grab on their part.
    Read More
  15. User Score
    5
    May 22nd, 2019 Stockbridge, GA
    0 people found this review helpful!
    BEWARE. While I was happy with the service when I had it, but when I tried to cancel it, that is when the problem started. I call and gave my verbal password to cancel the service, they still wanted to charge me an extra month for service when I no longer owned the house. Beware of when you try to cancel clearly calling is not enough.
    Read More
  16. User Score
    1
    May 21st, 2019
    2 people found this review helpful!
    Do NOT enter any contract agreement with FrontPoint. Faulty and unreliable hardware and software! Multiple instances of false alarm and system failure. Troubleshooting has not resolved the issues and FrontPoint refuses any contract termination. Customer service channels were once fully staffed, now you get to enjoyed the automated answer services. FrontPoint leads with profitability over customer safety.
    Read More
  17. User Score
    3
    May 20th, 2019
    1 people found this review helpful!
    I am moving to Ring after three years.

    I had the glass breaks, and they fell from the walls. When I contacted Frontpoint, they sent me simple two sided stickers for the walls. I eventually set them on the floor. Guest would ask what they were and I would tell them they won’t stay on the walls.

    They did respond when alarm went off accidentally.

    Read More
  18. User Score
    0
    May 19th, 2019
    1 people found this review helpful!
    I called in Jan to cancel service due to selling my rental property, but I was advised I had to pay until end of contract which was another 10 months. I said instead of paying a lump sum I will pay until end of contract which I did plus one extra month. They tell me now because I did not notify them in writing the contract is still valid
    Read More
  19. User Score
    8
    May 17th, 2019 Spokane, WA
    1 people found this review helpful!
    We’ve had an overall good experience. Getting signed up with FrontPoint was a bit of a challenge because there was a ton of phone tag with the rep. Working full time that wasn’t easy to break away to talk for periods of time multiple times just to get set up. We finally asked for another available rep at the time we called to just get it done. Since having our system it’s been great, from packaging presentation, set up ease, and follow up support. The app is pretty good too. Would like the feature of alarm set with no delay Thru the app and to be able to silence the beeping as the alarms are setting Thru the app.
    Read More
  20. User Score
    10
    May 17th, 2019 Seattle, WA
    0 people found this review helpful!
    Very good. Everytime I have talked with someone from configuring the keypad to false alarms they are helpful, knowledgeable, and professional.
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

612
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368