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Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

686

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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686 Frontpoint Reviews

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    Sort By:

  1. User Score
    8
    August 5th, 2019 San Francisco, CA
    0 people found this review helpful!
    Good products and communication. Help installing outdoor cameras would be nice.
    Read More
  2. User Score
    6
    August 1st, 2019 Stone Ridge, VA
    0 people found this review helpful!
    Ok. Needs to come more sleek design. Needs to improve on notifications (get very delayed notifications)
    Read More
  3. User Score
    0
    July 26th, 2019
    3 people found this review helpful!
    BEWARE READ BEFORE PURCHASE, wish we knew!!!!

    This will be the fifth defective fire alarm. We get false alarms all the time.

    We have had the fire department here wasting their time & money all due to false alarms.

    We have been called back home by false alarms, when even being in the hospital thinking, omg, our dogs, but no fire, just another faulty piece equipment.

    Five times already.

    Its now 3:30 a.m.

    and we had another false alarm.

    They refuse to refund us for equipment. AND

    They refuse to cancel our contract without charging us $479.00

    We will see you in COURT!!

    Read More
  4. User Score
    10
    July 25th, 2019 Carol City, FL
    0 people found this review helpful!
    I have no complaints so far no issues, the service is great. the equipment work great.
    Read More
  5. User Score
    10
    July 25th, 2019 Abilene, TX
    0 people found this review helpful!
    My experience with equipment and staff has been excellent.
    Read More
  6. User Score
    10
    July 25th, 2019 Grape Creek, TX
    0 people found this review helpful!
    Was instantly impressed with their knoledge of their products and the sincere interest in trying to help me.
    Read More
  7. User Score
    8
    July 25th, 2019 Jackson Belden, OH
    1 people found this review helpful!
    Service is good but they need to allow access via the app for all levels of service
    Read More
  8. User Score
    8
    July 25th, 2019 Scarsdale, NY
    0 people found this review helpful!
    so far good product, but should not be charges for app to lock/unlock when i am inside the house.
    Read More
  9. User Score
    8
    July 25th, 2019 Dartmouth, Nova Scotia
    1 people found this review helpful!
    Only two (2) things i suggest improvement on. 1) better online support for the hub (for example what does a blue light mean?) 2) the sticky paper for the door sensors is not the best. When it falls off, alarm goes off, police come and a fine is issued.
    Read More
  10. User Score
    5
    July 23rd, 2019 Lyndhurst, NJ
    5 people found this review helpful!
    We have had numerous issues with their equipment and they’ve resulted in way too many false alarms. From the equipment falling off the walls (their units adhere to the wall and of course adhesive fails over time but you don’t know when that will happen) to worse, the units just failing. Last night, our 8 month old smoke and heat detector malfunctioned and wouldn’t stop beeping after sending out 4 false calls that we had to shut down. The company won’t warranty it – forget three years. If you are on month to month, which they promote as a huge benefit to using them, they don’t warranty your product AT ALL. Period. Could be a day old and too bad according to them. This is on the heels of another unit malfunctioning twice, the second time causing the police to come. This is serious. Police are too busy for this stuff. We’ve had to replace the entire panel as well as it’s battery and we’ve only had the system 5 years total. The new light units they sent malfunctioned. I’d bought those to replace my original one that with only sporadic use here and there, had malfunctioned. Enough. We will be leaving them.
    Read More
  11. User Score
    0
    July 22nd, 2019
    5 people found this review helpful!
    This company should not be in business. They sale you a product and service to monitor. Then wait 6 minute to call police. During that time they stole about 13800.00 out of the home. Then front point required use to pay for remainder of payment before we could get a good alarm company. Will not recommend this company for anything. I deserve all my money returned plus the 13800.00 dollars lost due to their stupidity or laziness
    Read More
  12. User Score
    1
    July 18th, 2019 Homedale, ID
    3 people found this review helpful!
    The entire time with Frontpoint, the break-ins never stopped. Each time I asked questions, they assured me the system could not be compromised. I called to cancel because crooks were never kept out, never set off alarm, never left pictures or any data. Talked into upgraded system that would do the trick. 30 day trial. Sign contract for product. Then read their blog on jammers compromising the system. Sent upgrades back and wanted to cancel. Now I’m told I have a 3 year contract. Makes no difference what customer service said. And insisted jammers won’t work in spite of company blog. Even the wifi cameras can be easily jammed. Finally, I spoke to someone who said my description of the incidents was hacking. Anything with an IP address can be hacked. Swell. Now I am still stuck with a service that has never come through and seems is not protected from hacking. I really feel deceived and betrayed.
    Read More
  13. User Score
    8
    July 18th, 2019 Matthews, NC
    0 people found this review helpful!
    I like how I can control how much security I have. It seems to be working. They are very responsive.
    Read More
  14. User Score
    8
    July 18th, 2019 Madison, MS
    1 people found this review helpful!
    Everything arrived in good shape and in operating order. It was easy to install and they were very detail oriented in explaining the service and the features and installation process.
    Read More
  15. User Score
    10
    July 18th, 2019 Lake Charles, LA
    0 people found this review helpful!
    I think they could be a little bit cheaper but I am willing to pay the price for the customer service and the equipment. They are always there if you have problems and will troubleshoot it. It seems to work, when you open the door the alarm goes off. I haven’t had one issue yet.
    Read More
  16. User Score
    8
    July 18th, 2019 Windsor, Ontario
    1 people found this review helpful!
    Customer service’s technical skills are good, they know what I am talking about and resolve the issues but one concern is I was trying to call and it went to an auto thing that said it would call back the next day but it didn’t. The equipment is easy to use but I am not able to connect it to my home WIFI.
    Read More
  17. User Score
    6
    July 18th, 2019 Albuquerque, NM
    0 people found this review helpful!
    They seem pretty happy to help and they will do pretty much anything to make sure you have a good experience. We’ve had to send back multiple sensors because the completely fail to be seen by the security hub and we still have issues with sensors ten percent of the time. It is convenient to able to look at my phone to know certain events or to check on my dog.
    Read More
  18. User Score
    10
    July 18th, 2019 Bland, MO
    1 people found this review helpful!
    It gives me a sense of security. I am totally satisfied so far with everything. I have had other alarm systems before and they are just as good as the others.
    Read More
  19. User Score
    8
    July 18th, 2019 Burnaby, British Colombia
    0 people found this review helpful!
    I feel more secure. I wish they would make their app available at a reasonable price, it seem like it charges ten dollars a month to use the app. Everything has been great except some of the stuff doesn’t take well. Ninety percent of the time when I call, I can get through pretty quickly and they resolve whatever issue I have.
    Read More
  20. User Score
    10
    July 18th, 2019 Brentwood, NC
    0 people found this review helpful!
    Customer service is always there to help. I like the automation and that I can view everything from my phone.
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

686
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,415