Best Home Security Companys

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#3
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
6.9

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
554

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

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554 Frontpoint Reviews

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  1. User Score
    10
    February 19th, 2019 Colorado Springs, CO
    2 people found this review helpful!
    They are very professional and spend time teaching you. I looked at other alarm companies and I didn’t particularly like them by comparison. I feel like their stuff is higher quality and easier, my child can use it if I need them to.
    Read More
  2. User Score
    8
    February 19th, 2019 Fairfax, VA
    2 people found this review helpful!
    They are receptive, helpful, knowledgeable, and smart people. Their system is a little inconsistent, such as when the sensors say it’s open when it is closed and perfectly mounted. That is frustrating for me as a customer.
    Read More
  3. User Score
    10
    February 19th, 2019 Charlotte, NC
    1 people found this review helpful!
    The gentleman I spoke with helped me set it up and figure out what I wanted to purchase. We had a couple sensors fall off the door and we had to re-attach them.
    Read More
  4. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    The equipment seems to be a little light and sometimes doesn’t work very well. But, so far, they have been a good company to work with. They respond quickly and answer my questions.
    Read More
  5. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    Sometimes there’s a little bit of malfunctioning. But, they are very responsive and solution focused.
    Read More
  6. User Score
    4
    February 14th, 2019
    3 people found this review helpful!
    I’ve been a customer of Frontpoint for over a year now. I’m happy with their customer service, not worried about costs, their response times are good, and the equipment is decent.

    Where I’m disappointed is innovation. I went with Frontpoint because they promised advanced features like mobile phone integration and geo location services. I want a security system that reliably arms itself when I’m away, and disarms itself when I arrive. I want it to know to set “stay” mode alarm when I go to bed, and to then not set off the alarm when I walk out the front door in the morning. I understand these are hard challenges to do consistently, but I was looking for someone that at least tries.

    Frontpoint does none of this. It’s an old-school, single panel, manual code entry arm/disarm system that happens to have a smart phone app. Its “geo services” consist solely of sending you a reminder notice to set the alarm yourself when you leave the neighborhood, and its app is pretty much just a way to manually arm and disarm from your phone.

    I don’t want to manually input codes to security panels 4-5 times a day, and either leave my house entirely unprotected or set off my own alarm if I forget even once. That’s the reason I have never had a security system in the past, and their marketing sold me on the promise that Frontpoint had solved all of that. It doesn’t. Now I’m $1000+ in equipment sunk and in a 1+ year contract that I can’t break.

    Read More
  7. User Score
    0
    February 12th, 2019 Fort Washington, MD
    3 people found this review helpful!
    Worse company ever!!!
    Worse company ever!!!! Stay away, currently filing complaint through MD State Attorney office on this company. Read their contract before you sign anything, they literally have things in there that are borderline illegal. For a company responsible for protecting your family and home, they take no responsibility should anything happen and they do not stand behind the warranty they sell you. For instance, NONE of my door sensors work, I am literally paying for motion sensors and after spending 4 plus hours over a five days on the phone with their customer service nothing has been done. I even emailed their founder and CEO and only silence. This speaks volumes to the kind of company they are. This is the reason I have taken it to the State Attorney office. Please go somewhere else, they do not deserve your business. If I could I would give them a negative star.
    Read More
  8. User Score
    8
    February 7th, 2019 Corpus Christi, TX
    2 people found this review helpful!
    Excellent Customer Service. Would like better technology, more add on options(equipment we can use)
    Read More
  9. User Score
    10
    February 7th, 2019 Port St. Lucie, FL
    2 people found this review helpful!
    Easy to set up, economical price, customer service was helpful with purchase of product and shipping.
    Read More
  10. User Score
    8
    February 7th, 2019 Alexandria, VA
    1 people found this review helpful!
    My experience with setting up the system was very good, relatively easy. So far, the customer service people have been very nice and helpful, which for me is very important.Unclear whether you have to go to website to pay each month or whether they can charge you automatically. Also hard to assess some of these questions unless you see them perform during (God forbid) a break in.
    Read More
  11. User Score
    10
    February 7th, 2019 Grand Prairie, TX
    0 people found this review helpful!
    Frontpoint is great. I would like someone to call me so we can make arrangements to test the system periodically.
    Read More
  12. User Score
    6
    February 7th, 2019 Palo Alto, CA
    3 people found this review helpful!
    Pretty responsive staff. Some seem to be more knowledgeable than others, but mostly good. My problem is that the equipment is too buggy.
    Read More
  13. User Score
    10
    February 4th, 2019
    2 people found this review helpful!
    Had questions about some parts of installation. Contacted customer service, talked to Ron. He answered all my questions and walked me thru the final steps of activation. Easy installation when you follow the instructions on their app.
    Read More
  14. User Score
    0
    February 4th, 2019
    7 people found this review helpful!
    Avoid this company. $99 starter fee, try closer to $600. Wouldn’t allow me to return unused sensors as was originally advised. System is not audible from second floor landing. The system is so garbage it doesn’t even startle my dog with dementia. I have been fighting with them for 5 months, they refuse to do anything and are demanding full payment of the contract. They refuse to have any contact via email either. STAY AWAY!! I have ATS system now and you definitely get what you pay for!
    Read More
  15. User Score
    10
    February 2nd, 2019
    3 people found this review helpful!
    Busy mom of 5, but had to take the time to say my two cents here. I LOVE FrontPoint. Sorry door to door guy that stopped by, but thanks for makeing me do the research! Got my system in the mail on Friday, and got it all setup before my superbowl party! I’ll be telling a few more friends about you guys. :)
    Read More
  16. User Score
    10
    February 1st, 2019 Mclean, VA
    2 people found this review helpful!
    Shopped around for a while and FrontPoint had the best service by far. Easily scored a 10 by my count. Even let me call back after speaking with my wife. We settled on their middle rate plan…liked the features. Overall, we considered them the best value.
    Read More
  17. User Score
    10
    January 22nd, 2019 Phoenix, Arizona
    2 people found this review helpful!
    Did not want to pay a stupid install fee, and did my homework. Frontpoint was way easy to install, and I love it so far.
    Read More
  18. User Score
    10
    January 21st, 2019 Lehi, UT
    2 people found this review helpful!
    These guys had the dam thing configured to my house (3,200 soft) and ready to go out of the box! Had to call to activate, and ask a few questions, but other than that it was pretty painless.
    Read More
  19. User Score
    10
    January 20th, 2019 Lehi, UT
    11 people found this review helpful!
    Avoided the install fees and pushy salesmen. Love it!
    Read More
  20. User Score
    4
    January 19th, 2019
    5 people found this review helpful!
    I spent alot of time looking into security systems prior to deciding on Frontpoint. I am almost at the end of my first year with the system.

    Pros
    Customer service reps are ALWAYS super polite and helpful.
    Because they use more common sensors it is easy to add things, like door locks, into their system.

    Issues
    Had to return the motion detector because it kept picking up my 20# dog no matter what I did.

    Got a secondary panel to mount on the wall near the door so I could hide the bulky panel out of site. Secondary panel doesn’t chine when sensors are opened! Removing it to return led to having to repaint my living room because the mounting strip wouldn’t release.

    Glass break sensor decided to just fall off of the wall, it uses the same strips the secondary panel does!

    Smoke detector starts going off that there is a fire. Thankfully I was home and knew it was false since my hardwired detector 12″ away wasn’t going off.

    One of my bedroom sensors is always losing contact. Even though there are 3 additional sensors on EITHER side of the one losing contact they claim its having interference. The other 6 around it have NEVER had an issue. So that led to a replacement with a king range sensor.

    Their app worked great until about 2 weeks ago when it stopped showing the current status of the panel. ie I would arm it and panel would show it is armed but app still displayed disarmed. I was on hold for about 30 minutes and finally did the leave a call back # at about 5pm on a Saturday. I did not get a call back until TUESDAY!

    Some components that had to be returned were never proberly processed in their system leading to additional charges on my credit card. I had to find the tracking numbers to prove they were returned, even though they sent me the labels!

    Account charges were double billed one month. I understand things happen but as you can see it’s another bumb on a long road.

    About 6 months that in I wanted to cancel due to all of the issues. After spending an hour on the phone and talking to 2 different managers the best I got was to “only” charge me $750 to cancel!! I understand contracts very well and if the service contracted isn’t provided you should have the right to leave with no penalties. Getting an attorney involved would lead to that very quickly I am sure. Unfortunately the attorney would cost about what the cancellation would ,or more. That is probably what they count on.

    In hindsight, and as soon as my contract is cancelled or expires, I would go with SimpliSafe. My parents have had then for years and are very happy with it. Yes, the equipment doesn’t work with all providers and will run you a bit more upfront. Because they make all of their equipment it works better with their systems as a whole. If you are unhappy you can simply cancel with no fees. I guarantee you the equipment purchase with SimpliSafe will cost you less than the contract cancellation when your unhappy with Frontpoint.

    I am really disappointed. Reading the reviews and everything Frontpoint claimed I had high hopes for this system. As I said earlier they probably have the friendliest customer service reps I have dealt with. Unfortunately that does not make up for poor equipment and the time and frustration involved. If you really must have a system you can move to different provides then go with ADT. You will pay more but at least they will be installing and dealing with the issues when you inevitably have issues.

    Read More

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Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
554
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317