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Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.1

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

717

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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717 Frontpoint Reviews

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  1. User Score
    10
    September 1st, 2015 Saint Louis, MO
    0 people found this review helpful!
    I was worried about a DIY system, but Frontpoint made this simple. The instructions were easy to follow and the phone rep talked me through the different features I could add and we came up with the right system, not a system to jack up the price.

    The app is easy to use and we have it set up so we know who is accessing our house at any time. Heck, I forgot to set the alarm last week and took care of it from a stop light 5 blocks away. Frontpoint works!

    Read More
  2. User Score
    10
    August 31st, 2015 OR
    3 people found this review helpful!
    I have had my Frontpoint system for almost 6 months and I am completely happy with it. I appreciate the online tools and monitoring as they help me keep my home well-monitored and secure even when i am not at home. Customer services has been great and responsive to all of my questions.
    Read More
  3. User Score
    9
    August 31st, 2015 Somerville, MA
    0 people found this review helpful!
    great system with affordable monthly monitor cost. easy DIY installation with great alert notification Apps!
    Read More
  4. User Score
    10
    August 31st, 2015 Woodstock, IL
    0 people found this review helpful!
    As advertised, the setup was simple and the technical support staff were helpful in answering questions I had. They made sure that I understood how to use the equipment. We had an issue with one door sensor and the support staff had a replacement to me in two days without charge.
    Read More
  5. User Score
    9
    August 26th, 2015 Chicago, IL
    2 people found this review helpful!
    Great customer service! Whenever a part has failed, they have worked with me immediately to troubleshoot and, if necessary, quickly send a replacement.
    Read More
  6. User Score
    9
    August 21st, 2015 Arlington, VA
    3 people found this review helpful!
    My experience with FrontPoint has been great. The set up was easy and quick, and I have had no problems with the service in the last year. The ability to remotely turn on and off the alarm is very convenient. I would recommend FrontPoint to anyone.
    Read More
  7. User Score
    10
    August 20th, 2015 Sunnyvale, CA
    2 people found this review helpful!
    I’ve been completely satisfied with my FrontPoint experience. Easy to install, painless to maintain…it’s a winner!
    Read More
  8. User Score
    10
    August 19th, 2015 Overland Park, KS
    3 people found this review helpful!
    Great equipment and service. I would recommend Frontpoint to my friends and family. Have been with them for 2 years and never had a problem.
    Read More
  9. User Score
    10
    August 18th, 2015 Manteo, NC
    7 people found this review helpful!
    So far – so good! Easy setup and helpful staff. No problems nor do I perceive there will be any. Very basic, so very little to go wrong. You have everything at hand, so as long as the cellular connection is available, you only thing you have to rely on is the control center which is reported to be A-1.
    Read More
  10. User Score
    0
    August 18th, 2015 Kill Devil Hills, NC
    17 people found this review helpful!
    I was a fan and a loyal customer for over 5 years. But their horrible customer service and lack of caring last night has reversed my position.

    I recommend selecting a company more concerned with customer satisfaction. Frontpoint has gotten too big for it’s own good — and no longer cares about the individual customer.

    Everyone has this technology. So don’t let Frontpoint fool you. The only reason to select an alarm company over another is how they treat their customers.

    Sadly, Frontpoint has lost its way.

    Read More
  11. User Score
    10
    August 16th, 2015
    5 people found this review helpful!
    Frontpoint exceeded my expectations. It was easy and fast to install, has an intuitive interface, and their customer service is top notch. I highly recommend them!
    Read More
  12. User Score
    9
    August 15th, 2015 Columbus, OH
    3 people found this review helpful!
    I have had the system for a couple of months, and I have had a very good experience with it so far. Easy to set up and customer service is great. Watch for a deal through Angie’s List — that is probably the best way to get it. Also, go a step up and get the remote access. Being able to control your settings through an app on your phone is one of the best things about it. I love that I was able to set everything up myself, and I can expand it, reduce it, and even take it with me if I move. I also like that I know that customer service is there for me and will keep me informed about products and services without a high pressure up sell. All in all, I am a fan.
    Read More
  13. User Score
    10
    August 14th, 2015 Secaucus, NJ
    1 people found this review helpful!
    Frontpoint provides it’s customers with excellent service. Whenever I need technical assistance, they provide me with professional reliability as well as knowledge. I value their service.
    Read More
  14. User Score
    10
    August 12th, 2015
    5 people found this review helpful!
    This system was extremely easy to setup and is very reliable. I have since expanded my service from the base alarm system to include light controls. This is a nice feature to be able to setup random schedules or manually control lights while you are gone. I haven’t had to call in much because I never have problems but when I do they are very helpful and quick to respond.
    Read More
  15. User Score
    9
    August 12th, 2015 Warrenville, IL
    2 people found this review helpful!
    I received the components of the system and was able to fully install the complete system in 45 minutes without issue. System is very user friendly and easy to install with little more than a screw driver. We particularly like the carbon monoxide and flood warning sensors as the flood sensor has already saved us a huge bill for water damage.
    Read More
  16. User Score
    8
    August 12th, 2015 Redwood City, CA
    2 people found this review helpful!
    I am happy with most aspects of Frontpoint Security. Setup is easy, as is managing the system.

    The video capabilities however do leave room for improvement. The upload/storage fills up much too quickly…and dialing down the sensitivity doesn’t help. An ability to review and delete unnecessary recordings to free up space would be helpful.

    Read More
  17. User Score
    10
    August 11th, 2015 Louisville, KY
    2 people found this review helpful!
    I have been pleased with my Frontpoint experience. It was, as promised, easy to install, easy to turn on and off, and customer service has been stellar. I would recomment using this service to anyone who wants to have peace of mind when they leave home.
    Read More
  18. User Score
    10
    August 11th, 2015 Florence, SC
    3 people found this review helpful!
    This is an excellent home security company. I have been a customer since 2013 and it started off great and has continued to exceed my expectations. We started off with the Interactive plan so we could arm and disarm with our iPhones. Its great that we can tell who armed the system, who disarmed, even create a geo-fence so when we leave the house without arming, it sends a reminder! We have since upgraded to the Ultimate for only $5 more and added cameras. Whats great about this company is the service. Any problems are answered within 2 minutes of calling with hardly ever any wait time. They will even help you install components (thermostat, locks, cameras, door sensors, etc) if you bought them off ebay or elsewhere! They also are based in USA so you don’t have a language barrier to battle with offshore support offered by other companies. We now have Glass Break sensors in all the bedrooms and main rooms of the house, a motion detector, fire/smoke detectors, door sensors, 6 cameras, and a door lock. And all these components were bought over time, no need to purchase all at once, just buy when you have extra money to invest in your families security. Overall, this company has proved themselves in service and the products are there to back up their original claim of straightforward solutions and reliable home protection, Frontpoint Security.
    Read More
  19. User Score
    9
    August 11th, 2015 Topeka, KS
    1 people found this review helpful!
    Love the wireless feature, the ability to customize and the prompt service!
    Read More
  20. User Score
    10
    August 10th, 2015 Stillwater, OK
    2 people found this review helpful!
    Frontpoint has been a very wise choice for our home security needs, and since my husband’s job requires frequent moving the ease of taking down the system and moving it to a new location has been huge. We have upgraded our system with addition z-wave items (door locks, light switches, and thermostats) and even though we bought the items on Amazon, the company has been very helpful in the pairing of those units to the system, and ensuring they are ‘talking’ to each other appropriately. We have been very pleased with our investment, and plan to remain Frontpoint customers for the foreseeable future!
    Read More

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Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

717
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431