Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

634

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review and for Frontpoint reviews left by customers.

Pros

Frontpoint’s equipment and devices are easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

  • Cost
  • 100% Cellular Monitoring and Wireless Home Security Equipment
  • Mobile App and Upgraded Technology
  • NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)
  • Upfront Pricing
  • Easy to Install
  • Crash and Smash
  • Moving Options
  • Positive Reviews
  • Home Automation Options

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost is competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint smartphone app
  • Light controls
  • Geo-Services
  • Crash and Smash

100% Cellular Monitoring and Wireless Home Security Equipment

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless home security system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)

Frontpoint continues to innovate, recently offering its customers with a new Wi-Fi doorbell camera. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Crash and Smash

Frontpoint has Crash and Smash protection that makes it so even if someone destroys your security system control panel, your system will still function correctly without it

Moving Options

Frontpoint allows home security customers to take their home security system with them when they move to a new location.

Positive Reviews

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems: The majority of their customer base has had an overwhelmingly positive response, and Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Cons

  • Upfront Costs
  • Frontpoint Security Equipment Warranty
  • Time in Business

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.  If you were to customize their base package to include 10 extra door and window sensors, you would pay close to $248.90 out of pocket.

Frontpoint Security Equipment Warranty

FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.

Time in Business

Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. And if they do, Frontpoint will make it right. They’re also rated highly on a variety of sites, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. There is a reason they are one of the best companies to work with. You can see Frontpoint reviews from real consumers below. Visit their site today!

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634 Frontpoint Reviews

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  1. User Score
    10
    April 8th, 2014 Arlington, VA
    1 people found this review helpful!
    I love FrontPoint. Easy to set up, easy to use, easy to understand. I had a problem with my cat setting off the motion sensors (even though she is only 7lbs), but they immediately helped me find an alternative and I’m very happy.
    Read More
  2. User Score
    10
    April 6th, 2014 Huntington Beach, CA
    2 people found this review helpful!
    I had a problem with the battery and called. Imediately, they walked me thru the test process and determined that the battery needed to be replaced. A new battery was sent and solved the issue. All was FOC.
    Read More
  3. User Score
    10
    April 5th, 2014 Gettysburg, PA
    2 people found this review helpful!
    This system has been a complete nightmare for me, I can not imagine the hours I have wasted trying to get it to work correctly and it still does not work correctly. The started with sending the wrong base station, the sensors always go off by mistake or do not read and send pending alarms or no alarms at all. I can’t believe I spend $42.99 a month for it, its good for them that you have to pay for the equipment up front or I would not have kept the system. After the 3 years are up, I will probably get rid of it, after all, and I mean tons of hassles, they have never compensated me in any way for their constant mistakes and failures.
    Read More
  4. User Score
    10
    April 4th, 2014
    0 people found this review helpful!
    Love this system every time I have call I am treated like I am the most important person in the world the system was a breeze to install and what little problems I have had they take care of it quickly and when I am the problem they don’t make me feel like a dummy. Love my system
    Read More
  5. User Score
    10
    April 3rd, 2014 Powder Springs, GA
    0 people found this review helpful!
    I have been a customer for 3.5 yrs, renewed my contract. I have recommended to several others (great referral program!) Their customer service is phenominal and their response to alarms is almost instantaneous! The mobile app. is great and allows you to monitor the house and activate/deactivate the alarm. The text and emails alerts are great, and you can set them up as needed. I did extensive research before choosing FrontPoint, and have not regretted it! I even found a special during my research, making it even more affordable.
    Read More
  6. User Score
    10
    April 2nd, 2014 Dayton, OH
    2 people found this review helpful!
    Used to have another companies wired alarm system but switched due to cost and flexibility. The cellular system is top notch and they even check providers to see who has the strongest signal a your location (we live in the country and that was important to us). System is super easy to instal and adding components is as easy as making a phone call. Our system was able to be set up fast and easy and we even had certain sensors programmed to be no delay, no matter what we set the panel to. This is important as we have an out building that has a lot of tools and such.

    Response time is extremely fast, much faster than our old company. Service personnel are some of the friendliest folks you will deal with on customer service issues.

    My parents have a rental property that we did a complete rehab on and while working on it, 2 times it was broken into and our tools were stolen. After the second time, my dad asked which alarm company we use. He now has a system at that location until the home sells and then will relocate it to his regular residence. It’s a huge peace of mind to get alerts whenever the system is armed or disarmed by a relator or others and we love being able to see when our kids get home or leave. The interactive monitoring is something we will never live without. Even if your panel is disarmed, you can monitor your sensors from your phone.

    We recommend Front Point to everyone we know that’s shopping for an alarm system!

    Read More
  7. User Score
    10
    March 30th, 2014 Marietta, GA
    0 people found this review helpful!
    so far so good

    I had a system installed in Illinois and when i moved to Tennessee got a system there

    they are very helpful and it is very easy to install even if i did put 2 of the sensors in wrong – they were very helpful in getting me to set up correctly Love that i can monitor on my phone

    Read More
  8. User Score
    10
    March 27th, 2014 Alvin, TX
    0 people found this review helpful!
    My system is in a museum, after 3 robberies within as many months I purchased a system from FrontPoint.
    Had it installed in minutes, a peel and stick installation with no wiring? it doesn’t get any easier and works flawlessly, even keeps track of the time my employees arrive and leave, and reminds me by text if they forget to set the alarm.
    Read More
  9. User Score
    10
    December 13th, 2013 Washington, DC
    0 people found this review helpful!
    After being a victim of a home burglary in 2010 I decided to get a security system and chose Frontpoint after reading many positive reviews on the internet.

    Two important things that made my choice easier were the fact that it included the cellular connection to the central operations center and z-wave automation capabilities.
    During this time I’ve had about two or three false alarms and frontpoint contacted me on all ocations and asked if they should call my local authorities which i declined.

    I really love the automation features. I currently have 9 devices (plug-in and fixed light control modules), 1 thermostat and 1 kwikset door lock, all controlled via my smartphone.

    If you want peace of mind security, outstanding service and the convenience of home automation, Frontpoint is the way to go.

    F. Garcia

    Read More
  10. User Score
    10
    December 12th, 2013 Jonesboro, AR
    0 people found this review helpful!
    Love my security system!!
    Read More
  11. User Score
    8
    December 10th, 2013 Los Angeles, CA
    5 people found this review helpful!
    Overall, FrontPoint is great. For sales, I highly recommend Jimmy Benjamin. We had a few issues initially with the system, but FrontPoint made everything right.

    My biggest complaint is although they use high quality GE equipment, the control panel looks so old and outdated in an age of flashy slick technology.

    Otherwise, we are happy with our purchase.

    Read More
  12. User Score
    10
    December 10th, 2013 New York, NY
    0 people found this review helpful!
    Excellent !! Response time !!!! have FPS for a year now in NYC !!!!!!
    Read More
  13. User Score
    10
    December 10th, 2013 Kula, HI
    0 people found this review helpful!
    Love my FrontPoint system! Everything from ordering to installation to activation is a breeze. I’ve had to contact FP for multiple reasons (questions, custom set up, etc) and they’ve been quick and extremely friendly to deal with. Need to add equipment? That’s painless as well. Keep up the great work!
    Read More
  14. User Score
    10
    December 10th, 2013
    0 people found this review helpful!
    I avoided getting a system for years because of cost. A friend led me to Frontpoint. It was the best purchase I have made. Easy set up and the customer service was wonderful.
    Read More
  15. User Score
    10
    December 10th, 2013 Kansas City, KS
    1 people found this review helpful!
    Front point is great. I have had them for a little over a year now. every time you have a problem you give them a call the customer service is great they solve everything. I really like the fact that you can buy more essential accessories for the system without having to actually buy them through the actual company you can buy them from some other party.had an issue with a thermostat Z Wave that was not purchased from from FrontPoint but the technical support rep was able to help me set it up to go to the alarm system without any troubles.I would highly recommend FrontPoint.
    Read More
  16. User Score
    10
    December 10th, 2013 Corpus Christi, TX
    1 people found this review helpful!
    I love FrontPoint Security. I purchased this system while I was in Afghanistan and installed it when I returned on leave. I really like that I can monitor and access the system via my Iphone. I currently have the Christmas lights hooked up to the system and I can turn them on and off from anywhere. Great service. I tell everyone I meet that they should look at FrontPoint, especially if they dont want to have a hardline phone installed as this workes of cell.
    Read More
  17. User Score
    10
    December 10th, 2013 Fairfax, VA
    3 people found this review helpful!
    Peace of mind is truly priceless. After having the system for just over a week I can tell you that I feel over protected if there is such a thing in home security. If I’m at work and my teenage son forgets to text me the hi I’m home message, no problem because I get the text from frontpoint that he opened front door, he disarmed the system, and another text that he did (or didn’t) arm again. At night those noises outside used to keep me awake and worried. Know I know it is “outside” and no one has dared to open my door or window. No I can really sleep like a baby knowing that someone out there fron frontpoint is awake doing my old job. Great job frontpoint
    Read More
  18. User Score
    10
    December 9th, 2013 Ann Arbor, MI
    1 people found this review helpful!
    I’ve had Front Point for about a year now the system is great and so is the customer service.Any questions that I have were taken care of right a way either by phone or email.I had Adt for 15 years I am glad I switched over. Their tech’s did not know much and was constantly switched from one person to another.I also love the app for my android works great.
    Read More
  19. User Score
    10
    December 6th, 2013 San Antonio, TX
    1 people found this review helpful!
    I’m super paranoid about security lack of security. Choosing FrontPoint was really the best choice. I was surprised that it was actually was as easy to install as they said it was. I love all the different options for your specific home needs. I especially love all the customizable notifications available that can be sent to your phone to alert you of practically anything. And every time I call for a question or to add something new on, their customer service is superb!
    Read More
  20. User Score
    10
    December 6th, 2013 FL
    1 people found this review helpful!
    FrontPoint security systems are not only affordable but very easy to use. This is the perfect system for the hard working people who can’t afford all the crazy amount of fees other offer. You get amazing service for an amazig price. Their customer service team are friendly and always available to help. Im on my 2nd year of service and loving it! Thanks FrontPoint!
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

634
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378