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Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.1

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

723

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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723 Frontpoint Reviews

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  1. User Score
    10
    May 1st, 2014 Miami, FL
    0 people found this review helpful!
    Excellent, super easy and they always on point!! I am extremely happy with the service.
    Read More
  2. User Score
    10
    May 1st, 2014 Birmingham, AL
    0 people found this review helpful!
    Best security system I have even used. Great product and even better customer service. Highly recommend!!
    Read More
  3. User Score
    10
    April 28th, 2014 Brandon, FL
    2 people found this review helpful!
    My alarm went off while I was at work and they were unable to contact me because my employer blocks cell phone signals, and I work in a busy ER. They did contact the police who were sent in a good time amount. No emergency, turned out a sensor had fallen off the window. But, it did it’s job and they did theirs. Fortunately it was not a real emergency, but if it had been, I feel safer knowing the response is very fast!
    Read More
  4. User Score
    0
    April 24th, 2014 Ojai, CA
    13 people found this review helpful!
    It’s a waste of money, and it’s a long contract. I bought this out of impulse the day after my house got broken into. It’s not really a piece of mind, because when it does go off, it takes the cops 30 minutes – 1 hour to get to the house, by the time they arrive, the robbers are already long gone. It’s just not worth paying almost 50 bucks a month for. If you feel like you NEED an alarm, I would suggest only getting one if your town has an actual police department, even then, you would want to know how well the response time is prior to purchasing. For example, I am in riverside county, and we fall under riverside sheriffs, so if a house alarm goes off, they don’t care unless they know FOR SURE some ones life is at risk, otherwise, they will just show up within 30 min. The last time it went off accidently, and I wasn’t aware, the cops came 45 minutes after the alarm went off. You could also purchase a system (that you don’t pay for monthly) that has cameras, or just a camera security system. It would be a much wiser investment, less expensive, and it also intimidates the intruder. No one is going to break into your house if you have four cameras in your front yard?!
    Read More
  5. User Score
    10
    April 23rd, 2014 Laredo, TX
    0 people found this review helpful!
    Since our burglary in our house every time that i worked a graveyard or going out of town i was worry about the security of my family. Im a cheap person believe me i google every single review and webpage over the internet to be able to get this alarm, what i like from this alarm its that NO ONE can coming into your house to install it, that was my priority number one, second affordable, third wireless. Got my system in the mail, got it all setup and that’s it. We feel much safer and protected. They just need to included one or tow more sensors in the basic one same price and would be perfect.
    Read More
  6. User Score
    10
    April 16th, 2014 Fostoria, OH
    0 people found this review helpful!
    Prompt, reliable, knowledgeable, and personable!!! Top grade quality and service. We feel much safer and protected.
    Read More
  7. User Score
    10
    April 16th, 2014 Pinon Hills, CA
    0 people found this review helpful!
    FrontPoint Security system was a good choice for us. I use my system all the time and being able to set my system with my smart phone is just the best. I am able to set it from almost any place. Thank’s FrontPoint.
    Read More
  8. User Score
    10
    April 15th, 2014 Charlotte, NC
    2 people found this review helpful!
    Front point, in my view over the years being a customer, is worth the security and the peace of mind. No complaints, and very prompt in services. Try them, no regrets.
    Read More
  9. User Score
    10
    April 8th, 2014 La Quinta, CA
    2 people found this review helpful!
    The equipment is “state of the art”. It is not necessary to have a land line or active internet connection as many other companies require. This helps a lot for vacation homes. It connects via cellular.

    Very easy to set up and the customer service is prompt especially compared to a large national security company who put you on hold for 20 minutes or more.

    Monthly monitoring is competitive and equipment cost is very reasonable.

    Read More
  10. User Score
    10
    April 8th, 2014 Arlington, VA
    1 people found this review helpful!
    I love FrontPoint. Easy to set up, easy to use, easy to understand. I had a problem with my cat setting off the motion sensors (even though she is only 7lbs), but they immediately helped me find an alternative and I’m very happy.
    Read More
  11. User Score
    10
    April 6th, 2014 Huntington Beach, CA
    2 people found this review helpful!
    I had a problem with the battery and called. Imediately, they walked me thru the test process and determined that the battery needed to be replaced. A new battery was sent and solved the issue. All was FOC.
    Read More
  12. User Score
    10
    April 5th, 2014 Gettysburg, PA
    2 people found this review helpful!
    This system has been a complete nightmare for me, I can not imagine the hours I have wasted trying to get it to work correctly and it still does not work correctly. The started with sending the wrong base station, the sensors always go off by mistake or do not read and send pending alarms or no alarms at all. I can’t believe I spend $42.99 a month for it, its good for them that you have to pay for the equipment up front or I would not have kept the system. After the 3 years are up, I will probably get rid of it, after all, and I mean tons of hassles, they have never compensated me in any way for their constant mistakes and failures.
    Read More
  13. User Score
    10
    April 4th, 2014
    0 people found this review helpful!
    Love this system every time I have call I am treated like I am the most important person in the world the system was a breeze to install and what little problems I have had they take care of it quickly and when I am the problem they don’t make me feel like a dummy. Love my system
    Read More
  14. User Score
    10
    April 3rd, 2014 Powder Springs, GA
    0 people found this review helpful!
    I have been a customer for 3.5 yrs, renewed my contract. I have recommended to several others (great referral program!) Their customer service is phenominal and their response to alarms is almost instantaneous! The mobile app. is great and allows you to monitor the house and activate/deactivate the alarm. The text and emails alerts are great, and you can set them up as needed. I did extensive research before choosing FrontPoint, and have not regretted it! I even found a special during my research, making it even more affordable.
    Read More
  15. User Score
    10
    April 2nd, 2014 Dayton, OH
    2 people found this review helpful!
    Used to have another companies wired alarm system but switched due to cost and flexibility. The cellular system is top notch and they even check providers to see who has the strongest signal a your location (we live in the country and that was important to us). System is super easy to instal and adding components is as easy as making a phone call. Our system was able to be set up fast and easy and we even had certain sensors programmed to be no delay, no matter what we set the panel to. This is important as we have an out building that has a lot of tools and such.

    Response time is extremely fast, much faster than our old company. Service personnel are some of the friendliest folks you will deal with on customer service issues.

    My parents have a rental property that we did a complete rehab on and while working on it, 2 times it was broken into and our tools were stolen. After the second time, my dad asked which alarm company we use. He now has a system at that location until the home sells and then will relocate it to his regular residence. It’s a huge peace of mind to get alerts whenever the system is armed or disarmed by a relator or others and we love being able to see when our kids get home or leave. The interactive monitoring is something we will never live without. Even if your panel is disarmed, you can monitor your sensors from your phone.

    We recommend Front Point to everyone we know that’s shopping for an alarm system!

    Read More
  16. User Score
    10
    March 30th, 2014 Marietta, GA
    0 people found this review helpful!
    so far so good

    I had a system installed in Illinois and when i moved to Tennessee got a system there

    they are very helpful and it is very easy to install even if i did put 2 of the sensors in wrong – they were very helpful in getting me to set up correctly Love that i can monitor on my phone

    Read More
  17. User Score
    10
    March 27th, 2014 Alvin, TX
    0 people found this review helpful!
    My system is in a museum, after 3 robberies within as many months I purchased a system from FrontPoint.
    Had it installed in minutes, a peel and stick installation with no wiring? it doesn’t get any easier and works flawlessly, even keeps track of the time my employees arrive and leave, and reminds me by text if they forget to set the alarm.
    Read More
  18. User Score
    10
    December 13th, 2013 Washington, DC
    0 people found this review helpful!
    After being a victim of a home burglary in 2010 I decided to get a security system and chose Frontpoint after reading many positive reviews on the internet.

    Two important things that made my choice easier were the fact that it included the cellular connection to the central operations center and z-wave automation capabilities.
    During this time I’ve had about two or three false alarms and frontpoint contacted me on all ocations and asked if they should call my local authorities which i declined.

    I really love the automation features. I currently have 9 devices (plug-in and fixed light control modules), 1 thermostat and 1 kwikset door lock, all controlled via my smartphone.

    If you want peace of mind security, outstanding service and the convenience of home automation, Frontpoint is the way to go.

    F. Garcia

    Read More
  19. User Score
    10
    December 12th, 2013 Jonesboro, AR
    0 people found this review helpful!
    Love my security system!!
    Read More
  20. User Score
    8
    December 10th, 2013 Los Angeles, CA
    5 people found this review helpful!
    Overall, FrontPoint is great. For sales, I highly recommend Jimmy Benjamin. We had a few issues initially with the system, but FrontPoint made everything right.

    My biggest complaint is although they use high quality GE equipment, the control panel looks so old and outdated in an age of flashy slick technology.

    Otherwise, we are happy with our purchase.

    Read More

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Real Customer Reviews

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All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

723
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444