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Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.1

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

719

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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719 Frontpoint Reviews

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    Sort By:

  1. User Score
    10
    December 10th, 2013 Corpus Christi, TX
    1 people found this review helpful!
    I love FrontPoint Security. I purchased this system while I was in Afghanistan and installed it when I returned on leave. I really like that I can monitor and access the system via my Iphone. I currently have the Christmas lights hooked up to the system and I can turn them on and off from anywhere. Great service. I tell everyone I meet that they should look at FrontPoint, especially if they dont want to have a hardline phone installed as this workes of cell.
    Read More
  2. User Score
    10
    December 10th, 2013 Fairfax, VA
    3 people found this review helpful!
    Peace of mind is truly priceless. After having the system for just over a week I can tell you that I feel over protected if there is such a thing in home security. If I’m at work and my teenage son forgets to text me the hi I’m home message, no problem because I get the text from frontpoint that he opened front door, he disarmed the system, and another text that he did (or didn’t) arm again. At night those noises outside used to keep me awake and worried. Know I know it is “outside” and no one has dared to open my door or window. No I can really sleep like a baby knowing that someone out there fron frontpoint is awake doing my old job. Great job frontpoint
    Read More
  3. User Score
    10
    December 9th, 2013 Ann Arbor, MI
    1 people found this review helpful!
    I’ve had Front Point for about a year now the system is great and so is the customer service.Any questions that I have were taken care of right a way either by phone or email.I had Adt for 15 years I am glad I switched over. Their tech’s did not know much and was constantly switched from one person to another.I also love the app for my android works great.
    Read More
  4. User Score
    10
    December 6th, 2013 San Antonio, TX
    1 people found this review helpful!
    I’m super paranoid about security lack of security. Choosing FrontPoint was really the best choice. I was surprised that it was actually was as easy to install as they said it was. I love all the different options for your specific home needs. I especially love all the customizable notifications available that can be sent to your phone to alert you of practically anything. And every time I call for a question or to add something new on, their customer service is superb!
    Read More
  5. User Score
    10
    December 6th, 2013 FL
    1 people found this review helpful!
    FrontPoint security systems are not only affordable but very easy to use. This is the perfect system for the hard working people who can’t afford all the crazy amount of fees other offer. You get amazing service for an amazig price. Their customer service team are friendly and always available to help. Im on my 2nd year of service and loving it! Thanks FrontPoint!
    Read More
  6. User Score
    10
    December 6th, 2013
    1 people found this review helpful!
    I installed Frontpoint 1 month ago and we are very pleased with the system. It was easy to install and set up, customer service is awesome. It is nice to be able to go to sleep and no that my family is protected.
    Read More
  7. User Score
    10
    December 6th, 2013 Indianapolis, IN
    2 people found this review helpful!
    Great system, easy install, and the customer service is outstanding. I have never worked with a company that offers the same level of customer service that this company does. I highly recommend them, my family and I feel very safe with their system, and knowing someone is always there to answer your call is very re-assuring.
    Read More
  8. User Score
    9
    December 5th, 2013 Edmonds, WA
    2 people found this review helpful!
    So easy a caveman could do it! Seriously. When our house was burglarized, I started shopping for a security system. FPS kept coming up as a the winner, not only for ease of use, but cost and quality. My entire system cost only $164 – shipped. I did have to wait a bit to get it – which is the only reason why I rated a 9 instead of 10. Their customer service IS the best!
    Read More
  9. User Score
    10
    December 5th, 2013 Oklahoma City, OK
    1 people found this review helpful!
    Did my research online and hands down the top service was FrontPoint security! Really helpful and professional! Couldn’t believe the simplicity of installing and you don’t have to worry about strangers coming in your house. iPhone app is awesome easy to use logs all entry access so the kids better watch out no more sneaking out. Lol Thank you! FrontPoint
    Read More
  10. User Score
    10
    December 5th, 2013 Redmond, OR
    1 people found this review helpful!
    FrontPoint is absolutely amazing! Easy setup, outstanding customer service, and customization that meets your needs. I can’t think of any way security company could be better. Extremely happy that I did my research and chose them. You can’t put a price on the secure feeling you get for your family. Thank you FrontPoint!
    Read More
  11. User Score
    10
    December 5th, 2013 Breinigsville, PA
    0 people found this review helpful!
    Simple to setup and works great. The panel integrated with Z-Wave so not only do I have a secure home but now it is automated as well. Front door opens after dark… foyer light comes on. Perfect. Customer service is top notch. They worked with me to test devices that aren’t compatible with their hardware and were very fair in their charges. After being bugged by the same salesman multiple times for other alarm systems, they stopped showing up since I have my frontpoint sign in the yard. It protects from more than just thieves! :)
    Read More
  12. User Score
    1
    November 8th, 2013 Manhattan Beach, CA
    11 people found this review helpful!
    many troubles with equipment malfunctioning . Calls to help fix it give you the same bull answers every time . No real fixes happen .
    Read More
  13. User Score
    10
    September 29th, 2013 Muncie, IN
    0 people found this review helpful!
    We love this system! Easy to install and great customer service! We have only had 1 false alarm (our fault), and that experience was wonderful. Called right away and stayed on the phone until I got home to check it out. Love the interactive app for my phone. Can arm/disarm, am notified when a door or garage door opens/shuts, notified of power outage and the number of current outages in our area, and am reminded to arm the system if I leave and forget. We have no complaints!
    Read More
  14. User Score
    1
    July 17th, 2013 Asheville, NC
    12 people found this review helpful!
    In the event you need to cancel their 3 year contract they will charge you a huge fee. Buyer beware!

    In home monotoring is changing rapidly,so check out what is now available using your iPhone or Ipods/Pads.

    Read More
  15. User Score
    10
    June 23rd, 2013 Vallejo, CA
    1 people found this review helpful!
    Great Company! Great Customer Service! EASY Install! Easy to use iphone app!
    Read More
  16. User Score
    7
    March 1st, 2013 Salt Lake City, UT
    0 people found this review helpful!
    I like Frontpoint. They helped my mom. They were nice. Thank you.
    Read More
  17. User Score
    2
    February 11th, 2013 Salt Lake City, UT
    11 people found this review helpful!
    I ordered Frontpoint security last October. The sales agent was very helpful, and assured me that my system would arrive in 10 business days. 3 weeks later, no system. This is where things got bad. I was fine waiting another week or two for my system, but no one communicated with me. When I called customer service, they told me that my system had been shipped, but the tracking ID didn’t work. I wish I could have gong with fronpoint as they’re listed as one of the best companies, but after this whole shipping debacle I decided to go with a competitor our of sheer necessity.
    Read More
  18. User Score
    9
    December 17th, 2012 Lehi, UT
    0 people found this review helpful!
    Only company I could find with nothing negative about them online. Just signed up, and trying it out for the 30-days. So far these guys seem legit and way friendly. I’ll keep you posted! ;)
    Read More
  19. User Score
    7
    November 25th, 2012 Lehi, UT
    2 people found this review helpful!
    Easy and simple. All monitored on my iPhone. Needs to update for iPad though.
    Read More

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Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

719
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432