Best Home Security Companys

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#3
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
6.9

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
554

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

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554 Frontpoint Reviews

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  1. User Score
    3
    January 17th, 2019 Waukegan, IL
    6 people found this review helpful!
    I suspect FrontPoint is fine as long as everything works. However, that wasn’t my experience. First, I couldn’t install the door sensors because of the molding around the door – they wouldn’t lay flat so I had to buy other sensors and drill holes in all my doors to install them (and these are not easily removed to take them with you if you had to). Second, the cost of the equipment adds p – it ended up being way more than I originally thought. Read the small print carefully – they will sell you a very inexpensive plan then they will up-sell you to more expensive plans to be able to use the mobile app. Without it, you need to RUN to the keypad to disarm the system when you open the door (good luck if you have a child or groceries). Finally, be prepared to pay for a three-year term – no matter what! I relocated for a job and had to pay the last six months even though I threw away the system. I’m going with SimpliSafe in my new home – better product, less expensive and NO multi-year contract.
    Read More
  2. User Score
    10
    January 17th, 2019 Great Falls, VA
    1 people found this review helpful!
    It was easy to install. They’re easy to talk to and do things quickly.
    Read More
  3. User Score
    10
    January 17th, 2019 Prattville, AL
    2 people found this review helpful!
    You can use third party equipment and synchronize it with the system. The technicians are knowledgeable and respond immediately when you call.
    Read More
  4. User Score
    10
    January 17th, 2019 Clarksville, TN
    1 people found this review helpful!
    I’ve had a couple of false alarms and they are professional about it. They answer emails immediately and it’s always been a good experience.
    Read More
  5. User Score
    10
    January 17th, 2019 Jacksonville, FL
    1 people found this review helpful!
    They are quick to respond and are knowledgeable and friendly.
    Read More
  6. User Score
    8
    January 17th, 2019 Washington, DC
    2 people found this review helpful!
    The system was easy to install. I had a billing issue but they resolved that.
    Read More
  7. User Score
    10
    January 17th, 2019 Baird, TX
    1 people found this review helpful!
    We are impressed with the cost as well as the friendliness of all the people. They’re always professional and courteous, they get the job done. The equipment is easy to put in, maintain, and operate.
    Read More
  8. User Score
    8
    January 17th, 2019 East Greenwich, RI
    1 people found this review helpful!
    I wish the customer service and field experience teams would communicate. That way it would be easier to install it all. Other than that, they are responsive and give a lot of information.
    Read More
  9. User Score
    10
    January 17th, 2019 Minneapolis, MN
    0 people found this review helpful!
    They are very accommodating and easy to work with. They solve the problems I have.
    Read More
  10. User Score
    10
    January 9th, 2019 Duluth, MN
    1 people found this review helpful!
    Great, reliable system.
    Read More
  11. User Score
    2
    January 9th, 2019 Grass Valley, CA
    4 people found this review helpful!
    Terrible customer service. After 3 days of attempting to contact the ‘specialist ‘ I still haven’t spoken to one. They make it impossible to cancel the service. Also the callback feature does not work.
    Read More
  12. User Score
    5
    January 2nd, 2019
    7 people found this review helpful!
    Ridiculous cancellation policy. When you call to cancel your account they put in 30 days cancellation mode so they can take another month dues from you. I cancelled my service om December 13, 2018 telling the representative that i dod not eant monutoring anymore. I got a charge on my card on January 1, 2019 because instead of canceling immediately as I had requested they put the account in 30 days grace period.

    Also, my base station has been powered off completely and no one has bothered to call and checkup. I hope this is not the case with real emergencies.

    Read More
  13. User Score
    5
    December 29th, 2018 O Neill, NE
    5 people found this review helpful!
    All installed well until we got to he video doorbells x2. Had several 1-2 hour sessions with customer service. Reset each uninstalled each. Finally they are sending me new ones to try. Hope these work as I have spent many hours now on the phone.
    Read More
  14. User Score
    10
    December 17th, 2018 Davenport, IA
    1 people found this review helpful!
    Very good help from customer support in system setup.
    Read More
  15. User Score
    4
    December 17th, 2018
    5 people found this review helpful!
    Terrible service and ridiculous cancellation policy and the customer service reps have no knowledge.My station failed after 2 yrs ( while we were on vacation !! ) and I was asked to send in the unit for a replacement , cs person told me he took a back up of the configuration and all I needed was to plugin the replacement unit when it arrives . After I received the new unit I was unable to make it work and called the customer service, the new service person struggled for a while and finally able to restore the back up except for all of the cameras. He told me camera config cannot be restored and I need to manually add again after manually resetting the camera, howwever 2 of my camera’s never worked after that. When I called again the guy said the IR camera is an old technology and I should consider a new model. Folks giving great service review here wait until you have a service issue or until you try to cancel the service.
    Read More
  16. User Score
    10
    December 15th, 2018 Newark, NJ
    4 people found this review helpful!
    I just received my Frontpoint package and realized I could not use the doorbell camera. The customer service rep that helped was amazing. They quickly rectified the situation and gave me options to replace the camera. They also took their time going though the whole set up process with me. I couldn’t believe their patience and friendliness throughout! Super happy that I chose Frontpoint to secure my home…
    Read More
  17. User Score
    10
    December 12th, 2018 Costa Mesa, CA
    1 people found this review helpful!
    Great service and access. The app is very good to and I like that I can alarm my house while I am away and can Unalarm when I get back home. P
    Read More
  18. User Score
    0
    December 11th, 2018
    8 people found this review helpful!
    I called Frontpoint customer service in October to cancel my service andwas informed that I had 3 more months left on a three year contract and that to cancel early would cost me as much as to let the contract run out. So I told the rep to just let the contract run out and cancel the service then. In In December I was looking at my checking account online and noticed a December charge for service as well as a November charge. I called them again to inquire about the bogus charges and was told that ion order to cancel service I had to tell them so in writing, that the fraudulent charges would not be refunded, and that I was even required to pay another charge for January! Sounds like a total scam to me and I informed them that they would be hearing from my attorney. NEVER CHOOSE FRONTPOINT!
    Read More
  19. User Score
    1
    December 10th, 2018
    8 people found this review helpful!
    The company verbally agreed that we could cancel service if we moved with no fees. Then when we moved required us to pay exorbitant fees to cancel. When I complained, the customer service reps were rude and after multiple requests for supervisors to return the call, they never did after weeks of waiting.
    Read More
  20. User Score
    8
    December 5th, 2018 Midland, TX
    4 people found this review helpful!
    I like that they have security services. I wish they would’ve had sent me the items I requested once they actually had them in stock, instead of making we wait for months before they let me know that I should probably just settle for something I didn’t ask for.
    Read More

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Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
554
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317