Best Home Security Companys

132 Companies 16,315 Real Customer Reviews

#2
frontpoint.com-82616

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

648

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1-(866) 248-4986

We'll Introduce you!

Call our recommended rep over at Frontpoint below.

Or you can visit their site by clicking here.

648 Frontpoint Reviews

1. Select Your Rating:

81
40
22
14
15
12
22
8
95
50
289
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    May 31st, 2019 Canton, MI
    1 people found this review helpful!
    The equipment came shortly after I ordered it and was easy to install.
    Read More
  2. User Score
    10
    May 31st, 2019 Cranbury, NJ
    2 people found this review helpful!
    I like how the service is completely wireless. Customer service answers all of my questions, and the app is very user friendly and easy to use.
    Read More
  3. User Score
    10
    May 31st, 2019 Selma, TX
    1 people found this review helpful!
    The service is tailored to my needs, and is very easy to set up.
    Read More
  4. User Score
    10
    May 31st, 2019 Ann Arbor, MI
    0 people found this review helpful!
    I get complete information when I call in to customer service. I like how I am able to access my home security with my phone, and control the motion detectors.
    Read More
  5. User Score
    8
    May 31st, 2019 Gold Bar, WA
    1 people found this review helpful!
    Front point sets their prices low, and their devices are made to be user friendly. Customer service is rarely available. Front point is a great company, but their customer service lacks.
    Read More
  6. User Score
    10
    May 31st, 2019 San Antonio, TX
    0 people found this review helpful!
    Customer service took care of me when I called in about missing pieces in my package. They were very responsive to my alarm going off.
    Read More
  7. User Score
    10
    May 31st, 2019 Brookline, MA
    0 people found this review helpful!
    The customer service representatives are very personal and they help you throughout the whole process.
    Read More
  8. User Score
    10
    May 31st, 2019 Phoenix, AZ
    0 people found this review helpful!
    Front point is cheaper than other security companies and customer service made sure they answered all of my questions.
    Read More
  9. User Score
    1
    May 30th, 2019 Frisco, TX
    4 people found this review helpful!
    I got a pushy salesperson and bought a system knowing that I can retract. I did and now I wait for 15 days for my refund and had to call several times, being connected FOUR times and waiting loooong…..never again. They claim customer service as their strength, and the truth comes out when the rubber hits the road…..they dont cherish customers at all
    Read More
  10. User Score
    0
    May 25th, 2019
    3 people found this review helpful!
    Upon installation of my system I was able to go to the app and see all of my sensor points listed and when they had been activated. This feature was deleted sometime later and when I called customer service was told that this feature could be restored for an additional $10 per month. Very disapointing money grab on their part.
    Read More
  11. User Score
    5
    May 22nd, 2019 Stockbridge, GA
    3 people found this review helpful!
    BEWARE. While I was happy with the service when I had it, but when I tried to cancel it, that is when the problem started. I call and gave my verbal password to cancel the service, they still wanted to charge me an extra month for service when I no longer owned the house. Beware of when you try to cancel clearly calling is not enough.
    Read More
  12. User Score
    1
    May 21st, 2019
    7 people found this review helpful!
    Do NOT enter any contract agreement with FrontPoint. Faulty and unreliable hardware and software! Multiple instances of false alarm and system failure. Troubleshooting has not resolved the issues and FrontPoint refuses any contract termination. Customer service channels were once fully staffed, now you get to enjoyed the automated answer services. FrontPoint leads with profitability over customer safety.
    Read More
  13. User Score
    3
    May 20th, 2019
    4 people found this review helpful!
    I am moving to Ring after three years.

    I had the glass breaks, and they fell from the walls. When I contacted Frontpoint, they sent me simple two sided stickers for the walls. I eventually set them on the floor. Guest would ask what they were and I would tell them they won’t stay on the walls.

    They did respond when alarm went off accidentally.

    Read More
  14. User Score
    0
    May 19th, 2019
    3 people found this review helpful!
    I called in Jan to cancel service due to selling my rental property, but I was advised I had to pay until end of contract which was another 10 months. I said instead of paying a lump sum I will pay until end of contract which I did plus one extra month. They tell me now because I did not notify them in writing the contract is still valid
    Read More
  15. User Score
    8
    May 17th, 2019 Spokane, WA
    1 people found this review helpful!
    We’ve had an overall good experience. Getting signed up with FrontPoint was a bit of a challenge because there was a ton of phone tag with the rep. Working full time that wasn’t easy to break away to talk for periods of time multiple times just to get set up. We finally asked for another available rep at the time we called to just get it done. Since having our system it’s been great, from packaging presentation, set up ease, and follow up support. The app is pretty good too. Would like the feature of alarm set with no delay Thru the app and to be able to silence the beeping as the alarms are setting Thru the app.
    Read More
  16. User Score
    10
    May 17th, 2019 Seattle, WA
    0 people found this review helpful!
    Very good. Everytime I have talked with someone from configuring the keypad to false alarms they are helpful, knowledgeable, and professional.
    Read More
  17. User Score
    0
    May 13th, 2019
    10 people found this review helpful!
    First of all, this service is NOT worth the price of the monthly bill. Getting out of the service is even worse and dealing with an inflexible, unfriendly customer service group is near unbearable. To get someone on the phone for help takes an average of 20-30 minutes and they are anything but service oriented. Run, do not walk, away from this company. I used them for over 5 years, I hate to admit, and have regretted ever signing a contract to use them. They are awful. Robert Church
    Read More
  18. User Score
    0
    May 10th, 2019 Enid, OK
    7 people found this review helpful!
    There are much better companies to use that are far more ethical. Think twice before singing up with this group.
    Read More
  19. User Score
    2
    May 10th, 2019 Scranton, PA
    6 people found this review helpful!
    You are locked into a three year contract with them. If you cancel before then, you will OWE 80% of the remaining term monthly payments. And my image sensors became obsolete within a year. You buy it, you own it, you’re STUCK with it.
    Read More
  20. User Score
    8
    May 9th, 2019 West Chester Township, OH
    0 people found this review helpful!
    Good experience. We feel our house and belongings are safe when we’re away for an extended amount of time.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

648
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392