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Frontpoint Reviews

Reviews of Frontpoint from real customers
(483 verified)

Our Score
8.4
User Score
7.2
Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
483

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Most Helpful Reviews

  1. User Score
    10
    Matthew Leigh
    July 2nd, 2018 
    I've never had a problem with Frontpoint's customer support or equipment. It was easy to install, and anytime I've called, they fully resolve any issues. I went with this company due primarily to the cost and online research that shwoed they were the one for me to choose.Read More
  2. User Score
    10
    Mary Busseau
    April 20th, 2018 Peyton, CO
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.Read More

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    10
    September 15th, 2016 Lubbock, TX
    7 people found this review helpful!
    Excellent product and customer service. I researched well and it paid off. I’m very happy with my choice.
    Read More
  2. User Score
    10
    September 13th, 2016 Homestead, FL
    8 people found this review helpful!
    Excellent service so far. Everyone I have dealt with at FrontPoint is highly professional, knowledgeable and courteous. I’m glad I decided to try them instead of going with big names, such as ADT. Highly recommended!
    Read More
  3. User Score
    10
    August 23rd, 2016 Matthews, NC
    13 people found this review helpful!
    I’ve used Frontpoint for 4 years now, and this company is everything it says it is. It is there to help when you need it, and responds when alarm goes off and isn’t disabled within the designated time frame. All staff has been wonderful about assisting in installing various components and have been expedient in getting replacement parts dispatched. I have absolutely no desire to change to any other company! I only wish they hadn’t changed their signs and stickers from red to lime green! lol But I can handle that as long as the visibility is good. Perhaps glow in the dark would be even better! :)
    Read More
  4. User Score
    0
    August 19th, 2016 Fairborn, OH
    25 people found this review helpful!
    6 days into my “guaranteed 4-6 day shipping” and I do not even have a tracking number.
    Read More
  5. User Score
    2
    August 5th, 2016 Chicago, IL
    55 people found this review helpful!
    Overall Frontpoint does seem to be the best 24/7 monitored security system. Which is just sad.

    Some of the pros that I haven’t seen mentioned elsewhere:
    – App has Touch ID capability for iPhone
    – Powerful, customizable mobile notifications and alerts. Blew Protect America out of the water here.
    – App and website have a decent interface. Again much nicer than Protect America’s.
    – The 3 year warranty apparently renews if you renew a 3 year contract

    Unfortunately the customer service is beyond terrible.
    – The sales guy set me up with a system I did not want. I made it clear that I only cared about fires and other disasters to protect my pets from. I did not care about burglary. But he set me up with a motion sensor ? Why would I possibly want that?
    – The sales guy promised to follow up with a free sensor but never did
    – The sales guy never sent me a detailed invoice of what I was paying for up front. I had to ask for it later.
    – The initial package was missing one sensor which I had to wait over a week for
    – I returned the motion sensor and it took 3 weeks for the refund to process
    – I returned another sensor and it also took 3 weeks for the refund to process
    – They promised me 2 free months of service for my trouble, but still billed me the next month. I got an overdraft fee on top of their charge, because I wasn’t expecting it.
    – The refund for that bill went to the wrong account

    I gave these guys 2nd, 3rd, 4th chances. One thing after another just continually went wrong. If they can’t even handle basic customer service, how can I trust them to be there for me in case of a real emergency? This was not just one employee or instance, this was 4 or 5 different employees.

    Read More
  6. User Score
    2
    August 3rd, 2016 Fort Lauderdale, FL
    32 people found this review helpful!
    Our order was NOT shipped over night so we were almost late to drive 12 hours for the funeral. Installation was OK but the CAMERAS didn’t work once we were 4 states away. When we went back customer service still couldn’t get the cameras working …even after 3 hours on the phone. The man on the phone walked me throw DELETING one camera. Yep you got it Now NO CAMERAS WORK>>>>>>>>>>>>The guy tells me go buy 100 foot either net wire. REALLY ?!!! After having to go buy a new fiber optic router in the first place because you told me I HAD to?!!! The whole reason for the system was past break-ins! We want to SEE the person so we can press charges. Guess what ….someone did set off alarm but we couldn’t see it cause the Flippin cameras DON’T WORK.
    Read More
  7. User Score
    2
    June 28th, 2016 Alpharetta, GA
    24 people found this review helpful!
    I’m moving and need to cancel my service, but they are wanting me to pay $65.45 to continue my contract. Most companies let you cancel if you are moving.
    Read More
  8. User Score
    10
    June 27th, 2016 Johnston, RI
    2 people found this review helpful!
    I am happy with your system. He explain all
    Read More
  9. User Score
    10
    May 24th, 2016 Parker, CO
    10 people found this review helpful!
    From placing the order to adding already existing sensors, the customer service department was excellent. I had issues with a water detection sensor due to my own error when installing it. The CSR talked me through the correct settings and even followed up with me 2 days later to confirm that all issues had been resolved and that everything was still working properly.
    Read More
  10. User Score
    2
    May 19th, 2016
    38 people found this review helpful!
    I got this service as an alternative to the other top competitors due to their highly rated (overrated) products and service.

    Installation: DIY is a great option, but if you’re installing it in a newer home the contacts don’t line up properly and require drilling and altering door trims.

    Post-Install: The sensors (once installed) had a tendency to trigger false “openings” and the high-end 7″ display is powered by an Android-based OS. That’s awesome, yet the response time for the touch panel was very slow. Put it this way. I shouldn’t have to spend 15 seconds to enter a 4 digit code to disarm… It sucked.

    Wireless Range: 25 ft range is optimal, yet if you have a basement door or crawl space door that’s closer to the 50 ft range, the sensors WILL lose contact with the control unit. I had a 30% connection fail rate with his sensor on a weekly basis.

    Customer support: Very good, yet internally they treat their own customer service reps like sh!t. They are subjected to psych tests and pre screening/intelligence exams to showcase their appearance as a smart company, yet it’s probably the only valuable investment they do make as a company. Full disclosure: I’ve interviewed 2 of their employees for IT jobs in a different labor market and that’s how I came to learn about their experience at Frontpoint.

    Costs: Upfront is excessive and prices per contact exceeds fair market value.

    Overall: equipment and service reliability should be your #1 priority. At the end of the day it’s an expensive DIY option that’s not worthy of substituting proven equipment and professional installations offered by the real players.

    Read More
  11. User Score
    0
    April 16th, 2016 Lake Elsinore, CA
    87 people found this review helpful!
    15 April 2016: my alarm was activated and as promise Front point sent a text message, email and within second an operator called my phone(so far so good!). I told her(operator) that no one is currently in the house and she need to inform and send the police to my residence, she asked for my phone password which for the life of me I couldn’t remember at that time. She asked for my name which I provided and I insisted that she should call the police, she asked if I was going to be able to meet with the police at my house and I told her that I wont b able to because my car is being serviced, she then informed me that she cannot input multiple password and she hung up. almost immediately after of that conversation my vehicle was completed and within 10 minutes I made it home. Thinking that I arrived before the police, I spent 5-6 minutes looking around outside and in the garage to make sure things are in order, and expecting the police to show up, the police did not show up. FRONT POINT OPERATOR NEVER notified the police and THE OPERATOR HANG UP when I couldn’t provide my password, that is not suppose to happen. Since the police did not show up I decided to clear my house myself and soon as I deactivated the alarm another operator called and at this point I was conducting my check in the first floor, the conversation didn’t go well, this time I hung up because I still have another floor and a lot of hiding places to look at. after checking and confirming it’s clear, I concluded it was a false alarm, the police never showed up. anyway I am glad their system failed and it was a false alarm, because now I see how incompetent this company is, I DO NOT RECOMMEND THIS COMPANY to anyone. After I cleared my house I called Frontpoint immediately and requested my service terminated. I was charged an early termination fee which I will fight because they broke contract when they failed to respond.
    Read More
  12. User Score
    10
    March 18th, 2016 North Royalton, OH
    15 people found this review helpful!
    We decided to install a home security system, and were overwhelmed by the number of choices. Since choosing Frontpoint, we have been completely satisfied with every element of our experience. At the top of the list of reasons why is the outstanding customer service I receive every time I call with a question. The system was very easy to self-install, and even simpler to operate after installation.
    Read More
  13. User Score
    9
    March 15th, 2016 Eugene, OR
    9 people found this review helpful!
    benn with them for over a year now good service sales person did not sell me anything I did not want and real polite and professional. even received a call after my wife dropped a coffee cup and the system was not turned on. good company to deal with.
    Read More
  14. User Score
    8
    March 5th, 2016 Phoenix, AZ
    24 people found this review helpful!
    Took a look online and everywhere they are listed as the best. I’ve only had the system for a few months, but I’m finding more and more annoyances.

    So far I’ve seen a laggy panel. Not sure if this is standard, but having to reenter your access code because the panel doesn’t capture a digit is worrisome.

    Secondly, over the phone I was told the panel doubles as a photo frame. What they didn’t tell me is that it is limited to only 20 photos and that the photos need to be in a strict format. < 1mb each and 800×480 resolution. Come on guys, this isn't the 80's anymore, catch up to today's technology!!

    Read More
  15. User Score
    4
    March 4th, 2016 Germantown, MD
    31 people found this review helpful!
    No major problems but equipment is old and basic, with little user control. Basic monitoring with no real features at a premium price that keeps going up.
    Read More
  16. User Score
    9
    February 25th, 2016 Columbus, OH
    8 people found this review helpful!
    So far I love Frontpoint. Customer Service has been awesome and set up was easy; however, it can be unsettling to set up security systems with no real time guidance from a professional. I worried early on about whether I was placing sensors in the best possible locations. I am very happy with my choice of home security thus far.
    Read More
  17. User Score
    0
    February 23rd, 2016 Chino, CA
    48 people found this review helpful!
    Simply horrible. Cancellation policy requires you to pay 80% of the remaining balance. We pay upfront for equipment, we do self installation, ah need to pay cancellation policy after using for two years and now need to pay not 10%….30% may be, ….50% have mercy on customers, ….80% sounds magic! Why not just do 100%… will make Front Point a better company….
    Bad experience… sorry
    Read More
  18. User Score
    9
    February 21st, 2016 Virginia Beach, VA
    2 people found this review helpful!
    Have only had the system a couple of months. Installation was quick and simple
    Read More
  19. User Score
    8
    February 18th, 2016 New York, NY
    5 people found this review helpful!
    I have interacted with customer service a few times and they have been exceptional. I liked the equipment, although I was informed when purchasing that the image sensor would not detect digs under 40lbs. However, my 11lbs chihuahua has set it off in the past, now I am forced to always arm it as “armed, stay” so it won’t set off and give us a false alarm.
    Read More
  20. User Score
    10
    February 16th, 2016 TX
    10 people found this review helpful!
    Frontpoint is fabulous! They were extra handy when getting all set up and ready to go! We needed an extra yard sign because we live on a corner and they sent it right over, like 2 days! It was a very easy process and extremely stress free! Keep up the great work Frontpoint!
    Read More
  21. User Score
    10
    February 16th, 2016 Houston, TX
    6 people found this review helpful!
    It has been great so far working with Frontpoint..its easy to get a hold of customer service and if they promise a call they do so..they have replied to all my messages via email and any of my concerns via phone…overall they have been veryatient with me while explaining all about the system and how to better make use of it..so i am so far satisfied
    Read More
  22. User Score
    10
    February 15th, 2016 Denver, CO
    4 people found this review helpful!
    Super easy process to get set up and the app makes managing the system convienent
    Read More
  23. User Score
    10
    February 15th, 2016 Lancaster, OH
    13 people found this review helpful!
    My sister has Frontpoint and recently had her house broken into. It worked like a charm. As soon as her alarm went off, the guy quickly left the house. I was notified as a contact and met the police at her house. The guy had let one of her dogs out so I got there quick enough to get him back inside as she lives on a busy street. That night I called and ordered my system. The guy I spoke with was amazing. I had an Angie’s list deal and got an amazing system for 199$. I have set my alarm off accidentally once since I got it and they quickly called me and asked if everything was ok. I would recommend Frontpoint to anyone!
    Read More
  24. User Score
    9
    February 15th, 2016 San Jose, CA
    4 people found this review helpful!
    my first experience with Frontpoint was not as great as I would have liked it to be. The sales guy told a few lies to get the sale. Other than that, everything else is pretty good.
    Read More
  25. User Score
    9
    February 13th, 2016 Bronx, NY
    2 people found this review helpful!
    Great feautures, easy to use & set up. App needs some color though!
    Read More
  26. User Score
    10
    February 11th, 2016 Granger, IN
    4 people found this review helpful!
    The representatives I worked with were fantastic! The system is easy to use and provides the safe feeling and protection I was looking for.
    Read More
  27. User Score
    9
    February 10th, 2016 Tuscaloosa, AL
    9 people found this review helpful!
    The only problem I’ve had was our small dog gets on the back of our sofa and sets off the motion detector. Setting the alarm to arm-stay keeps that from happening but completely negates the need for motion detectors. I was told to lower the motion detector but I’m not sure how that will help.
    Read More
  28. User Score
    9
    February 10th, 2016 Lancaster, PA
    6 people found this review helpful!
    When I spoke with the company for the first time they explained the differences between their security system and others, this helped me understand the extra benefit they were there to offer. They made me feel safer by giving me a great deal in order to install the equipment into our house. We very much like what this company does!
    Read More
  29. User Score
    10
    February 10th, 2016 Katy, TX
    8 people found this review helpful!
    I remember spending more than 2 months in requesting quotes from different security system companies and couldn’t make up my mind until I searched for “highest rated companies” on Google. Frontpoint was highest rated but wasn’t sure about wireless features. I decided to give it a try since they offered risk free trial for 60 days. My wife and I absolutely fell in love with the wireless features. I brag about our wireless panel and sensors to all our family and friends. Totally love the system plus being able to customize along with other sensors from market plus being able to take it with you wherever you go!!! Highly recommended!
    Read More
  30. User Score
    10
    February 8th, 2016 Chicago, IL
    5 people found this review helpful!
    I freaking love Frontpoint! The customer service has been phenomenal and I cannot complain. I love that I can take my devices with me if I decide to move, I love how easy it is to set up too! I love that we can monitor our home from afar via the app. It is ridiculously convenient and I would recommend Frontpoint to anyone looking for good ,reliable home security.
    Read More
  31. User Score
    10
    February 7th, 2016 Spanaway, WA
    4 people found this review helpful!
    Installation was a breeze! After installing, customer service went through each sensor to make sure it was installed correctly. I had to wait for the permit, so Frontpoint waited to start my paid monitoring. Fantastic customer service!!!
    Read More
  32. User Score
    0
    February 7th, 2016 Prior Lake, MN
    19 people found this review helpful!
    Lots of problems. Still have 1 door sensor and camera I can’t use. Also motion image sensor that sends false alarms all the time. Was promised call back 2 days ago and got nothing. Have had 2 other sensors replaced already and it been just over 30 days. Want my money back!!
    Read More
  33. User Score
    2
    February 5th, 2016 Chugiak, AK
    15 people found this review helpful!
    I tried calling their phone number to talk to a representative to get some basic questions answered. Had to go thru a myriad of automated features trying to get my phone, address, etc.. When I finally got to a connection for a live body it went to eternal elevator music hold and after several minutes I just gave up.
    Read More
  34. User Score
    10
    February 5th, 2016 North Charleston, SC
    1 people found this review helpful!
    Great customer service! Super easy installation! Totally hassle free experience!
    Read More
  35. User Score
    9
    February 5th, 2016 Peyton, CO
    1 people found this review helpful!
    System was very easy to install and Front Point Customer Service was very professional. Very satisfied!
    Read More
  36. User Score
    10
    February 4th, 2016 Evanston, IL
    4 people found this review helpful!
    We were unfamiliar with security systems and after our recent move decided we needed one in our new location. Installation was remarkably uncomplicated – just a couple of hours of walking around the house and picking best locations for motion sensors and installing window and door sensors. The assistance from a Frontpoint person by phone was extremely helpful in determining what sensors we would need, how to install them, and how to use the system. Like that we can have several modes of security – one for window/door sensors only, one for window/door sensors and motions sensors. Love the fact that we can each turn the security system on and off remotely with our iPhones. We even have our garage covered. Now when we leave home we feel so much more secure. And on vacations, its a win-win.
    Read More
  37. User Score
    8
    February 2nd, 2016 Farmington, MI
    3 people found this review helpful!
    I have been using Frontpoint for the past month and half .The service has been good and teh customer support team are friendly and helpfull.
    Read More
  38. User Score
    6
    February 1st, 2016 Oakland, CA
    8 people found this review helpful!
    Service was great, helpful and friendly but my issue with the free first month was not given to me because after I activated my system they already char he’s the first month…not kept promise as told
    Read More
  39. User Score
    10
    January 30th, 2016 Pittsburgh, PA
    1 people found this review helpful!
    My wife and I love our system! We really like how easy it was to self install and the ease of navigating the website. The system is fully customizable and the majority of customization can be done online or on your mobile device.
    Read More
  40. User Score
    8
    January 30th, 2016 Holly Springs, MS
    6 people found this review helpful!
    I’ve had my Frontpoint Security system for almost two months and am enjoying it so far. There are a couple of quirks with the motion detectors, though. I was told they wouldn’t pick up anything under 40 lbs, and well…. that’s not exactly true. I have two cats, and they have set off my alarm system during the day when I’m not there because they “got in the direct line of the laser”. So that was a little hiccup I had to maneuver around. I wish that information would have been provided when upon purchasing the Frontpoint Security system just so I could place the motion detectors in adequate locations without having to go through the experience of my alarm system being set off. Other than that, I’ve enjoyed the sense of security the alarm system has provided.
    Read More
  41. User Score
    10
    January 28th, 2016 Garland, TX
    1 people found this review helpful!
    I love my security system, feel so much safer with it ,and just knowing if anything goes wrong with me away from home we are notified right away on are phones ,price is very reasonable, ,I give 10 all the way would recommend this company to all friends .
    Read More
  42. User Score
    10
    January 28th, 2016 Carmel, IN
    1 people found this review helpful!
    Front Point has been a wonderful company to work with for our security needs. They sent the equipment to us quickly and then helped us install it in our house. They made sure everything was working properly. I have received a few calls from them since we put our system in. They are very prompt and answer any questions I have.
    Read More
  43. User Score
    9
    January 25th, 2016 Plainfield, IN
    0 people found this review helpful!
    Front point has taken me by hand and walked me through all the questions and concerns I have had with the system.
    Read More
  44. User Score
    9
    January 24th, 2016 Greenwood, IN
    0 people found this review helpful!
    Professional on call support and installation guidance. Easy to use products. Shown sensor active status always. Reliable
    Read More
  45. User Score
    4
    January 23rd, 2016 Indianapolis, IN
    10 people found this review helpful!
    I do not feel that my home is fully protected wit the amount of gear I was given when I signed on with Frontpoint. Two motion sensors and two door\window alarms are not enough. Adding extra gear is too expensive and over priced by Frontpoint. The service provided is fine and I have been very happy from that perspective.
    Read More
  46. User Score
    9
    January 23rd, 2016 Campbell, MO
    1 people found this review helpful!
    Frontpoint has been great for me. I previously had another security system but because I live way out in the country, they could not get a good signal. I switched to Frontpoint and have had much better results.
    Read More
  47. User Score
    8
    January 22nd, 2016 Elk Grove Village, IL
    0 people found this review helpful!
    Selection was easy, set-up package was well organized and easy to complete.
    Read More
  48. User Score
    10
    January 18th, 2016 Maryville, TN
    1 people found this review helpful!
    I am so very happy with my new Frontpoint security system. I set it up in about 30 minutes and it was armed and ready within an hour. We left a door slightly open by mistake and got a text soon after with an alert! Also got one when we lost power and when it was restored. This company is so much better to my former one!!!!
    Read More
  49. User Score
    10
    January 18th, 2016 Nashville, TN
    0 people found this review helpful!
    Overall great experience. Customer service reps, tech support, billing, all departments that I have spoken with have provided great service. The product was delivered when promised and the system has operated flawlessly.
    Read More
  50. User Score
    10
    January 17th, 2016 Saint Petersburg, FL
    0 people found this review helpful!
    From the first phone call to inquire about a system after my home was broken into, to the most recent call to inquire about the mobile app, everything has been outstanding. The equipment came quickly and was easy to install. And a bonus is that the whole system is portable, so I could take it with me if I ever decided to move. I have recommended this company to a lot of my friends and coworkers.
    Read More

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Our Score
8.4
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
483

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10