Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system.

Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble.

Check Out Frontpoint's Site

Pros

  • Frontpoint's Pricing
  • Mobile App and Upgraded Technology
  • Easy to Install
  • Positive Frontpoint Reviews

Frontpoint's Pricing: How Much Does Frontpoint Cost?

Frontpoint has a monthly fee of $34.99 to $49.00 per month. Frontpoint also charges an installation and equipment fee starting at $69, depending on which plan you choose.

The company's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99.

Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your alarm system from anywhere using your mobile phone or tablet.

In addition to the mobile app, technology advances extend to Frontpoint's control panels.

Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever.

This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing security camera

Easy to Install

While the Frontpoint security system may be a DIY installation project, hundreds of happy customers have testified how easy it is to install.

In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgeable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

  • High Upfront Costs
  • Frontpoint Complaints

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors. As it stands, the one-time Frontpoint Security Cost may be higher than average.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before signing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below.

Check Out Frontpoint's Site


Frontpoint vs Simplisafe

The best way to compare the Frontpoint system and SimpliSafe system is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint has a higher customer satisfaction than SimpliSafe does -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Frontpoint costs at least $69 to set up your security system. There are also professional monitoring plans available. Frontpoint pricing ranges from $34.99 per month to $49.99 per month.

Check out Frontpoint's monitoring plan details:

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Frontpoint Equipment

You can build your own system, or purchase more equipment at the following prices (these prices are unique to Frontpoint and do not necessarily reflect the pricing of any other security company):

Door / Window Sensor — $32.99: Window and door sensors actually include a magnet as well, which is placed on the window with the sensor being placed on the window frame (same placement concept with doors). The connection between the sensor and the magnet breaks when the window or door is opened; this break in the connection is what trips the alarm. There are a variety of different types of window and door sensors. The main distinction is whether the sensor is recessed or surface mounted. The difference between the two is that a recessed door sensor is hidden from view inside drilled holes in the door, frame, or wall. A surface-mounted sensor is visible to everyone. 

Motion Sensor — $64.99: There are two different types of motion sensors: active sensors and passive sensors. Active sensors are essentially radar-based motion detectors, which use ultrasonic sound waves that reflect back-and-forth between the surrounding environment and the sensor. This reflection is repeated until interference is detected, tripping an alarm, opening a garage, or even opening a door. Passive sensors utilize either heat sensors or lasers to detect disruptions. 

Glass Break Sensor — $74.99: Glass break sensors use microphone and advanced sound technology to detect the frequency of the sound of breaking glass. 

Garage Door Sensor — $44.99: These sensors send out an alarm by detecting the tilt angle of a garage door. Garage door sensors generally signal a central monitoring station once the door hits a 45 degree angle.

Carbon Monoxide Sensor — $89.99: These sensors detect the levels of carbon monoxide in your home over time. If these levels increase, an alarm is triggered. You should have at least one carbon monoxide sensor for every floor of your home. If you have a garage attached to your home, you should also place a carbon monoxide detector in your garage. Many people believe that carbon monoxide detectors are not reliable, given the fact that they typically do not trigger until it detects concentrations of 40 PPM for longer than 10 hours.

Flood Sensor — $44.99: Flood sensors may seem redundant. After all, if there's a flood in your home, you'll probably notice it without the sensor. However, flood sensors are useful for those with large homes, for hard to detect leaks, and for homeowners who find themselves travelling for large periods of time.

Smoke / Heat Sensor — $64.99: The benefits of fire, heat, and smoke detectors are obvious. Fires spread quickly and destroy completely, so every second counts when trying to fight fire. Smoke and heat detectors are must-have essential home security devices.

Indoor Camera — $99-199.99: These wireless indoor cameras function through an RG transmitter, which allows them to record and transmit video. Video feed is either stored or viewed live after it is sent to a receiver. 

Outdoor Camera — $199.99: Outdoor security cameras use WiFi radio signals to connect to allow you to view, record, and store video feed. You can typically access these videos from your mobile security app.

Skybell Doorbell Camera — $189.99: Doorbell cameras function just like normal outdoor or indoor cameras. They allow you to view and usually speak to people who approach your door and ring your doorbell.

Light Control — $49.99: Light control technology allows the homeowner to turn lights on and off from a distance. You can also time lights to turn on and off at specific times.

Garage Door Remote — $69.99: Allows homeowners to open and close the garage door from a distance.

Smart Lock — $179.99: A smart door lock works through a bluetooth connection between the lock itself and your smartphone. The lock can be timed, locked, and unlocked from your smart home app. Some smart locks will include a keypad, but are not completely necessary.

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 745
Review Last Updated: June 04, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

745 Frontpoint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

1

Score

Michael Tallahassee, FL

Oct 17, 2017

I've been a loyal customer of Frontpoint for 2.5 years. I recently accepted a new position in another state. The apartment we will be renting already has a preinstalled system that's included in rent. I call Frontpoint, spoke with Trevor and he told me they are going to charge me $280 to cancel. I told him my situation, how my wife and I are going down to a single income for a little while, and how she's 7 months pregnant and that the last thing we need is another fee tacked on to our moving expenses. They wouldn't budge at all. I have had zero complaints with them up until this point. Apparently they don't really value loyal customers. Especially when sometimes they can't help it but they want to make sure they gouge you one more time as you leave. Consider this my last encounter with Frontpoint.

10

Score

Joel

Oct 13, 2017

I myself highly recommend Frontpoint security. I'm using this alarm company for 2 1/2 years myself and the whole family were happy especially customer service, They are so professionalize to dealt with and knowledgeable. For the monthly rate... Its affordable and reasonable. Good quality service too.

2

Score

Leslie Tulsa, OK

Oct 12, 2017

My husband and I have had Frontpoint for 5 years. After 4 years of service, we wanted to get the new touch screen control pad, so we ordered one and paid the $99 of whatever is was. When we got the new panel, it wouldn't work right with our older sensors, at which point we had to send it back. It would have been nearly $1000 to replace all the sensors in our home. Despite having been customers for so long, Frontpoint did not offer to help upgrade our equipment or provide any other solution besides keeping our old equipment. Then when we went to cancel service a year later, they said that we would be charged for one more month because it was in the contract. So not only am I having to pay for another month of service, which I do not need, but they would not work with me at all to waive this charge, despite having spent thousands of dollars with them. I would not recommend this company to anyone, terrible customer service to a customer who has been loyal for 5 years. Very disappointed! Never again.

2

Score

Larry Byrd Lake Charles, LA

Oct 3, 2017

Had the following problems with the Frontpoint System after equipment was installed, activated and technicians indicated ALL functioning: 1) 84-year old Mother fell trying to go to the restroom, pushed Panic button that was on a lanyard around her neck. No one came because the technician had left system in TEST MODE. Mother laid in her own FECES for over 6-hours until she could gain strength to craw to a phone and call someone. 2) Monitoring panel within the home was replaced over four times within the first 6-months. Only one time out of all of the failures did a representative from Frontpoint notify me that there was a problem. 3) Equipment is advertised and written specifications indicate that it will work within a given distance and on a standard WIFI speed. Get ready to purchase special high speed internet, special high speed internet equipment and WIFI extenders to get receivers close enough for equipment to communicate. 4) Spend your free time adjusting sensitivity of cameras (when you can connect) each time the weather changes (temperature, humidity, sunlight, moonlight, etc.). If you want another service with hidden FEES and hidden fine print Frontpoint Security is the place for you.... You're not told on the Sales call, BUT the agreement you're signing up for is for 3-YEARS at the rate of the plan you select... You pay for ALL of the equipment up front.... You install and setup ALL of the equipment yourself... If system doesn't not work right, if Frontpoint does not activate all of the monitoring on your system as requested, if equipment and/or system monitoring doesn't work correctly as designed or described... That's on YOU! Frontpoint has you locked into a 3-YEAR contract that indicates long as they answer the phone and ATTEMPT to rectify the problem you still pay them for the service for 3-YEARS.... When you ask to talk to a Manager to have account reviewed for problems you've encountered, the Customer Service person indicates that MANAGEMENT DOES NOT TALK TO CONSUMERS.

9

Score

Alicia l Columbia, SC

Sep 26, 2017

I love Front point. At first I had so many issues with the sensors. Basically they keep falling off the door and causing a false alarm. However, every time I called Customer Service was excellent which is why I stayed. Once the issue was resolved and several sensors and tape specifically made for metal doors were sent out to accommodate our need, its been great. I love Frontpoint so much I've been a customer for 2 years now.

0

Score

George Denny

Sep 25, 2017

In November of 2014 I contacted Frontpoint and explained to them that were building a downstairs apartment in our home, and that I was interested in opening an account. I explained to the salesman (C.J.) that we were at least a year away from being ready to actually install the system, but that I wanted to have the equipment on hand. As a condition of the sale, it was agreed between C.J and myself was that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. They never provided any service. Today I spoke with Darius Randall at Frontpoint, and he has refused to refund us any of the almost $1000 they debited from our credit card. We were defrauded.

1

Score

Daniel Johnston Austin, TX

Sep 23, 2017

Their equipment is marginal, and their 3 yr contract is very restrictive. The door sensors didn't fit the molding and kept falling off. It's a second home for me and as I approach retirement I'm trying to save on monthly expenses. I tried to return the equipment, but I'd still be responsible for 2 yrs of monthly charges. When I signed up they told me that if I wasn't satisfied, I could return the equipment and cancel. In the fine print of the contract this appears not to be the case. There are many other companies out there that provide home security that don't require such long contracts. I would never recommend Front point to anyone.

2

Score

Unhappy customer Doe Hill, VA

Sep 21, 2017

Terrible service that locks you in for at least 3 years! I tried to canceling because I was constantly "trouble shooting" with one of their employees and alarm still didn't work. Not helpful at all and wasted at least an hour every time I called. Not worth the money at all! $700.00 in a cancelation fee!! Completely absurd!

0

Score

Mike Nashville, TN

Sep 21, 2017

Frontpont Sales people are not experienced and not knowledgeable of their own product. I had the worst sale experience, where I was trying to call frontpoint to get a quote so I can compare with other DIY security companies. The sales person that I talked to, was very pushy to get the sale finalized while I kept telling him that i just need to get an idea of what your company has to offer then I will take my time to compare and choose what works best for me. But, no he has this pride in his company that frontpoint is the best security company in the world and they have the best customer service compare to the company that I mentioned to him, which is Link Interactive. Well, giving the fact that he's so pushy and not respecting other companies as well as not respecting my right to do my research and compare what would be best for me, I just see that they're contradicting themselves. Comparing the experiece I had when I talked to Link Interactive, Link Interactive sales person seems very friendly not pushy at all and he respected the fact that I need to shop around and he even offered me to share the best offeres I get and he will do his best to beat the price. Also, after reading all negative reviews about how horrible their experience with frontpoint I got encouraged to share my story and advice people to stay away from frontpoint.

5

Score

Kcat614 Reno, NV

Sep 13, 2017

Service is good but the equipment is mediocre. I've had the service for almost 2 years. Hot showers set off the fire detector, I've been on 3 vacations with false alarms to the point I wouldn't bother arming the house. They sent a replacement sensor, they sent a replacement panel (due to low battery not charging), they will replace and send equipment without problem. But frankly I just don't yet trust the system to work when we are not home without false alarms.

8

Score

Richard Ferrero

Sep 11, 2017

I've had Frontpoint Security for almost three years. First two- not much in the way of problems. Then I started getting "The [device/ID] is offline. Make sure the device has power" regarding various light Z-wave modules. At this point, I will say nothing has changed position as far as modules and control unit. After a call to customer "Technical Support" [Very good, by the way], they went through all the checks and "what to do next" things they had in their bag. Eventually, some of the lights would come on when they were not scheduled like 0800. Also, not go on when scheduled. Not good. They said that they would send out a new control unit. Okay- got that next day. After setting it up, the lights could only be controlled by the mobile apps or computer; the control panel had no ability to turn a light on or off. That is not the way it's supposed to work; it did work correctly for two years and 10 months: Asterisk then light ID= light on... Pound sign then light ID = light off. So, another call. Next Tech said [after 1-1/2 hours] he would send out another control unit. He said "it was Labor Day weekend so I would get it Wednesday." Nope... I called back late Thursday, and Tech guy said no record of one sent- he would get one out ASAP with Saturday delivery. Got it Saturday, and called Tech support. This guy was not so sure this was the problem [eventually, he was right], but after trying many resets and such- he said to change the unit if I wanted to. I did... He said my module locations were not "chain linked" properly. Even though they all worked fine, from all locations [even 2000 miles away], from day-one, and nothing has been moved. Modules that have "line of sight" with one-another and all being with-in 15 feet from control unit and other modules are not in the same "chain"? And the control unit can't turn them on/off? Last tech said it was a different firmware on the newer control units that are the cause and that I can double-tap the "*" [asterisk] to turn everything on [that works okay...] and then use the mobile apps to turn the lights I don't want off. Really? Contract up in a month... Might be going elsewhere. Oh, yeah, that's another story; I was told I could save $72 dollars over 3 years by renewing contract now. But anything goes wrong and I BUY what is needed [nothing left is still under 3 year warranty], and if I cancel because of any additional problems, I pay 80% of remaining contract. Wow! Not this guy! Too bad... I was really liking Frontpoint- up until now.

10

Score

Lisa Hunter Houston, TX

Sep 6, 2017

Everything about this security system is great. They don't do a lot of advertising which keeps the monitoring costs down. The billing is simple. Cancellation of service doesn't apply as there is no contract since you purchase the equipment. The delivery of equipment is fast and free. Even replacement equipment. The customer service is above par. I have never had a bad experience with any of the reps I have spoken with from the first contact with the company to the latest regarding moving assistance.

0

Score

M. Castillo Killeen, TX

Aug 31, 2017

After being with this company for almost 3 years (4 months shy), I sold my home and am living with family. I have not had a permanent address since July 18th. I do not know when the next purchase will occur. I informed Frontpoint of this situation and sent in a letter of cancellation, as requested. They stated I would have to pay the remaining balance and a cancellation fee. After explaining over and over it is not fair, especially after paying all my monthly on time every time. Avoid this, and all, companies that try to push for the cancellation fees in situations that are not helped. I would have remained with the company if they would have been cooperative.

1

Score

David McWade

Aug 30, 2017

I had bought a condominium in Aurora, CO and it was a first floor condo and I was very concerned about being broken into. I was a new transplant to CO who didn't know my way around, I felt desperate, and Frontpoint took advantage of me by sticking me into a three-year contract. I eventually bought in a safer neighborhood in Denver with a second-floor and I do not need a burglar alarm. I am basically screwed, even if I bought out of my contract there's still 24 months left on it and I would be either: A) on the hook for $45/month for the next 24 months; or, responsible for $827.82 to get out of the contract. They claim to offer a service where you can transfer your alarm to a third party, but nobody is interested in paying their high rates so I am stuck. FRONTPOINT TOOK ADVANTAGE OF MY FEAR.

0

Score

GB Pomona, CA

Aug 22, 2017

They are the WORST!!!! I ordered a system that they delivered a week late, so it sat on my front door like a red flag when I was out of town, then I returned the system without using it and they continued to BILL ME FOR MONTHLY SERVICE for five months after I returned it. I had to dispute it with my credit card and put a merchant block. They continue to call and harass my emergency contacts and send threatening emails even though I have returned the equipment and squared everything up. Corrupt and disorganized. I have spent HOURS on the phone with them trying to clear this up to no avail - I have returned and cancelled everything and they continue to threaten collections for money I don't owe them. AVOID THEM!!!!

1

Score

Mason California City, CA

Aug 14, 2017

After getting a quote through frontline they proceeded to call me 13 times in one day. After telling them numerous times I was not interested in their service anymore. Furthermore, after the phone calls stopped a few days later I get another asking me to review my experience with them! I was going to choose frontline but the constant badgering was too much for me.

1

Score

Robert L Buchanan

Aug 11, 2017

Purchased my Frontpoint security system July 28th, my family recently purchased our forever home and wanted to protect our home and family. I told Frontpoints representative that we would not take possession of our home until August 14th so it would have to be delivered to our current address, needless to say it was shipped and delivered to our furture residence. When I called customer service they offered no help whatsoever, they said I would have to go over and get my package. When I told the customer service department how I've paid for my equipment and the first month of service and have nothing to show for it. I WAS TOLD AND I QUOTE WHATS THE BIG DEAL YOU WOULDN'T OF BEEN ABLE TO USE IT UNTIL YOU MOVEDVIN ANYWAY! THISBIS FROM FRONTPOINTS CUSTOMER SERVICE DEPARTMENT, WHICH THEY'RE ONLY JOB IS TO RESOLVE PROBLEMS AND AS FAR AS I'M CONCERNED THEY MIGHT AS WELL OF TOLD ME TO KICK ROCKS!! I SURE HOPE THEY'RE SECURITY SYSTEM WORKS BETTER THAN THEIR SALES DEPARTMENT AND CUSTOMER SERVICE DEPARTMENT. I WILL POST IF SITUATION GETS RESOLVED AND WILL LET EVERYONE KNOW HOW SYSTEM PERFORMS.

0

Score

Caryl

Aug 9, 2017

Terrible and dishonest company! I am being charged monthly for no service. I have been asking for months now to cancel payment on credit card and they come with one excuse after the other. Stay away!!!

2

Score

kent

Aug 7, 2017

I have had frontpoint for 5 years now, i ordered the original package that was $150.00. I originally had it in an apartment, then when i moved i just moved all the equipment to my new house. i have 10 windows and 3 doors, took me about 45 minutes for reinstall at the house. customer service is top notch. i also have installed remote interior lights, remote frontdoor deadbolt and cameras, all which i can remotely use from my phone. i did have to replace the backup battery in the main unit after 4 years, they overnighted a new battery and i just plugged it in, pretty easy. i really have no complaints. i would recommend them to everyone, i have heard so many friends complain about vivent and adt, fortunately i have had none of their problems.

1

Score

Krishna Alapati Overland Park, KS

Jul 31, 2017

Frontpoint products are terrible. Customer service will try to get you up and running, but the products are difficult to install and not user friendly. They sent a smart lock TWICE and it did not work. This caused me to lose over 5 hrs of my time. I asked if they could send someone out to figure it out and the customer service guy said they do not do that. He proceeded to say that it was a common question and that my frustration was not unique.

10

Score

Alaina Cary, NC

Jul 28, 2017

I love this alarm system. I don't know how so many people had negative experiences. I had my garage broken into March 2017. I did my homework and decided on FrontPoint. I filled out the quote screen and in 2 minutes someone had called me. We discussed features, options, payment plans and contracts. Maybe I knew what questions to ask and others didn't. I received my kit in a couple of days. Super easy setup and installation. Creating a web account and installing the phone app was super easy. Every time I had a question I got speedy customer service. In the past 2 weeks I had my system alarm activated. The call center was ringing my phone is less than 30 seconds. Both alarms were legitimate. One was from an authorized person who did not get the alarm code entered in time. The second was this morning when my alarm system was in Stay mode and I made a noise loud enough to activate the broken glass sensor. I LOVE the Geo Fencing feature ensures I never forget to set the alarm when I leave. I love the ability to set up accounts for family members so I know who arms and disarms the system and when. I love the fact the panel takes a picture of anyone trying to disarm the system. This way I will know if someone is using someone else code. I love being able to set up my own notification rules for each sensor or group of sensors. I have full control over so much. Bottom line I am thrilled with the product, service, and alarm responses. I don't know why anyone could have a back experience.

0

Score

Robert Memory Bronx, NY

Jul 28, 2017

I called and spoke with a representative named Alex about cancelling. She said I had 30 days to cancel from the date the equipment shipped. I refused the shipment when it was delivered. The equipment was returned and arrived at FrontPoint on July 18th. I was informed that my refund would take 5 business days. I called back to FrontPoint asking about my refund on July 25th. I spoke with an account manager, Dewayne, and he said due to a computer clitch my refund has not yet been issued. I called back on July. 27th about the refund and Dewayne again told me that due to a computer clitch my refund had still not been issued. I have come to the conclusion that I will never see my refund. I do not recommend this company. Lots of bells and whistles but no refund.

3

Score

UnHappyCustomer Madison, WI

Jul 25, 2017

I just got off the phone with FrontPoint to discover that I was signed up for not a 1 or 2 but 3 year contract. I spent hours on the phone with the rep to start services 9 months ago he sent some documents via email and stated it was everything we talked about. I signed the document not reading them (my fault) and was told that I would be able to cancel at any time. Now FrontPoint wants me to pay over 1K in termination fees. I am completely discussed with the fact that they would not disclose that these are contracts. I feel that I was tricked and lie to. I am cancelling my services and will never use them again. PLEASE BE SURE TO READ EVERYTHING YOURSELF AND DO NOT RELAY ON THEM TO BE COMPLETELY TRUTHFUL. I would have rather paid more to another company then be lied to and tricked.

3

Score

Dudley Sunnyvale, CA

Jul 25, 2017

FrontPoint promised not to ship my order until I had given them conformation. The day after I put in the order, I emailed my sales rep to cancel and to receive a refund of my down payment. They had already shipped my order without my permission. I now have to pay for shipping back, and pay the first months fee due to their screw up. The way I see it, is the salesman wanted to get his commission and ignored my request. I am very disappointed and would warn others to be careful.

8

Score

Sunny

Jul 20, 2017

We've had Frontpoint almost 5 years. We've moved with them with no issues. We have had no false alarms that weren't our own doing. Customer service has always been incredibly helpful even if a couple don't exactly seem happy with their job. The system almost always works and Frontpoint has sent a replacement battery free of charge when the original battery gave out. Issues: The sensors are held up by stickers that give out. They used to send you new ones for free but recently started charging for them. You can find the exact same stickers at Home depot or hardware store for cheaper. It's understandable that they use stickers because they advertise no drilling or nailing. This option does not cause damage when removed and the point of it all is the ease of setup and takedown. The stickers are just weak. Also, though the panel comes with a backup battery, it doesn't last long and you have to keep the panel plugged in. Would prefer it to be wireless. With that said, I don't think any other company can compare.

0

Score

Diana Alamogordo, NM

Jul 5, 2017

Paid $500 for initial set up. Customer service rep never told me I'd be committed to a contract of 27 months. When I had to discontinue service 9 months into it, that is when I was told I had to pay for the complete 27 months or get turned into collections. Dishonest advertising to get customers. Also was put on hold immediately when I explained I had never known about the 27 months. The little stickers you put on the windows and doors are a joke. They fall right off. I've now paid over $800 for a system I've never even had activated. Customer service supervisor's whose name is Fernando Lopez, kept cutting me off every time I tried to speak and then would accuse me of doing so. He repeated himself over and over again like a robot saying I wasn't letting me tell me what his offer was. His offer was for me to pay $300 more to cancel system I've never used and is nothing like how it was advertised. I never was told I'd be in a 36 month contract that I couldn't get out of. I calmly asked him "if I have not been letting you speak, then how would I know that your solution/offer is for me to pay $300 more to cancel. There was very long pause and he couldn't give an answer. He gave the answer "well, I understand how you feel". Then tried to tell me long stories of how his cell phone company screwed him over. When I asked to speak to someone above him, he refused to give me any information and said he is in charge and there is nobody higher than him who I can contact.

1

Score

Cynthia Courtney

Jul 5, 2017

Don't do it. I wish I hadn't. The censors are crap and constantly need to be "re-aligned", even on doors and windows we haven't opened since we moved in. It's 50 a month for a system held together by stickers... that is not an exaggeration. And you can get them on the phone and move all the stickers just right and it will work again for maybe a month but then you'll do it all over. We've had the "system" for 8 months, during that time it's worked a total of three months after we did a full reset twice. When I called and said that I wanted to leave my contract bc it doesn't work, they said I would have to pay 976.27 to leave the contract. We are getting a small claims lawyer to fight that. Don't hire this company, it is a nightmare.

5

Score

Suzanne Tolley Holden, MA

Jul 4, 2017

My first encounter with their customer service/sales department turned me off from using this company. The rep I spoke to while getting a quote was rude, used super high pressure and it got to the point where I had to hang up because she would not stop talking to try to prove her point. Everything was fine until she asked when I was going to make a decision and sign the contract and I told her I would be gathering a few other quotes first. She bashed other companies, told me that I should listen to her about how I'm doing my research because she is the "expert." Kept saying over and over again that I "wasn't listening to her" Condescending, rude and obnoxious. The company could provide the most comprehensive security system out there, but I would be worried about the way they treat their customers/potential customers. I will not be using this company.

9

Score

Grant Odegard Duluth, MN

May 29, 2017

Excellent customer service. Very helpful during start-up of system, and ever since like when I had questions about adding devices. Have had the system for about three years and very satisfied. No false alarms, no problems when time to change batteries. I currently have 17 sensors protecting house and garage. I would like to add more and update current sensors to assure reliability but component prices are a little high so I guess I will have to wait until component age-related problems start to develop. It would be great if Frontpoint had an automatic component replacement policy to keep customers completely satisfied.

0

Score

Frances Medford, NJ

May 17, 2017

This is the most expensive monthly monitoring around. The only way to lower it is to sign up for the rest of your life. The equipment fails constantly, but they refuse to even give you a Velcro strip without charging you. Totally disappointed with it, and if you're a senior, they take double advantage if you. Hate them.

3

Score

strahan

May 8, 2017

I had read many reviews regarding this company and thought that it would be the best choice. I had purchased this system back in November 2016 and had enjoyed it very much. The people that I encountered over the phone were very nice and the system was easy to use. However, when I was out one day the motion detector went off. I was alerted and the police were dispatched. We had just moved into the house in October 2016 and still had no furniture in the room, no pets, nothing “warm that moved”, absolutely nothing that could have possibly set it off. My husband came home from work and we met at the house only to find that everything was as it should be. Nothing was broken, opened, or anything. We had beaten the police there and so we told them that they did not need to come anymore. We called Frontpoint and they appeared to be nice and gave us a new motion detector to replace the old one (it was still under warranty). Then, in May 2017 the motion detector went off in the living room. The police were dispatched again. It was in a different room during a different time of day then the first time. When we got there everything was fine as before. We were scared, frustrated, and angry. What is the point of having a security system that doesn’t work? We had spoken to Frontpoint that night and explained our frustration. They said that someone would be calling us within a few days to go over what had happened. I did not receive a call for almost a week. So, I called them. They stated that they never got the message to call us and had no idea of our concerns. They stated that all they could do was check the sensors to see if they are working and then send us new ones if they are faulty. What good does that do if the problem is in the technology? Mind you, it happened in two different rooms, at two different times of the day, when there is nothing in the area, still no pets, nothing moving or actively warm in there. Frontpoint stated that it might be the placement of the sensors and that this made the most sense. However, how is this so if it happened in different areas? The first sensor that was replaced had been fine since then, but all of a sudden the other one in a different room goes on the fritz? How does that make sense? Therefore, I asked what the penalty would be if we cancelled and they stated that we would have to pay the remaining balance. We had only had their service for 6 months and so that means we would be paying the remaining 2 ½ years, which was over 1,000 dollars. So let me get this straight, your equipment has been faulty twice, the police have had to come to our house because of this error, and because I want to cancel, I am penalized? Let me be clear that this is the first negative review I have ever written. I am only taking the time to do this because if I knew that there was an issue with the equipment then I never would have gone with this company to begin with. I would like to add that many of the people that I had spoken with at Frontpoint have always been nice, but what is the point if I don’t feel safe with their system?

10

Score

PJ

May 2, 2017

I am very happy with my choice to go to Frontpoint. The equipment was delivered in a timely manner, installation was a breeze, less than 15 minutes total, the customer service has been exemplary. My hand was held through the whole process, they were extremely patient with me. Love the ease of wireless and having the option of the phone app to control from my phone. Ten Stars!

1

Score

Crystal Williams

May 1, 2017

I am writing this as I have been awake since 4:00 am thanks to the glass break sensor going off on its own. Twice. With no loud noise to trigger it. And a control panel announcing the malfunction every ten minutes until I finally figured out how to shut it up. That wouldn't be so bad--anything can malfunction--if it weren't for the fact that this was the FOURTH TIME a glass break sensor has gone bad on me since I started with Frontpoint less than two years ago. I'm waiting for customer service people to get to work so that I can go a round with them again. They'll be polite and professional--they always are--and they'll replace the unit--they always do. But this will happen again in another few months. If you value your sleep, go with someone else with better equipment.

1

Score

Thomas Dills Wimberley, TX

Apr 21, 2017

Sensors are constantly not working properly, meaning the system stays disarmed more than it is armed. Customer service is lukewarm at best without any real concern or understanding of your issue. Moving to another house and I opted to pay out of the remaining contract rather than have to move a non working security system to a new location. Please do not waste your time with them and get a traditional system where a technician installs and services your system.

10

Score

Brad CA

Apr 13, 2017

We live in Alaska and the home and boat shed are protected with motion and contact alarms. We are happy with the service, nice to be able to monitor to include setting and deactivating the alarm system. Enjoy the peace of mind.

3

Score

Johann Stalars Birmingham, AL

Apr 11, 2017

--- Beware of the cancellation policy --- After one year after having signed the contract, I still haven't unpacked the system nor activated it. I called today to cancel my contract and FrontPoint told me that I needed to pay 80% of the remaining value of my contract ($700) so they can be break-even. Strangely I proposed to return the untouched equipment as they told me it is worth $600 but they were not interested.

0

Score

Jamiet Northampton, MA

Apr 8, 2017

Last night I started researching home security companies, & Frontline was rated very well with good reviews, so I went to their web page & filled out the contact info. I really don't like leaving a phone number & rather be contacted via email, but I want to get a security system installed pretty quickly so I did so. Beginning at 10:24am this morning (Saturday), I received not one, not even two, but FOUR calls in a row with 10-15 minutes in between each with NO VOICEMAILS. I do not pick up on unknown numbers because of telemarketing. If a voicemail had been left at the first call, I would have called back & possibly gone with this company. Nope, the 4th call I picked up and it's a Frontpoint sales rep, who I promptly told off for blowing up my phone with no voicemails - he then said something about this being "policy"?!

4

Score

Sharon Hill

Mar 30, 2017

The equipment, technology and customer service are all good, however when it's time to deliver services, they fail miserably. I think because they are relatively new to the industry, they are do not know how to quickly reach emergency services as the larger companies do. I have had the service for 2 years and had my first incident last week and I feel cheated. It was a door breach and asked FrontPoint to dispatch the police and I would meet them at the house as soon as possible. Unfortunately, when I arrived home, 57 minutes after I received my call, the police were not there. I surveyed the property, then when I felt it was safe, entered alone. After entering, I called FrontPoint to see if the police had been there and gone, only to discover that they had never been there. I also discovered that It took FrontPoint nearly 20 minutes to reach the police dispatch; which I consider too long. All I could think of after all this, was the several false alarms I had with a former company, and recall meeting the police at my home many times. I know FrontPoint cannot ensure that the police will respond, but then again, what service did they provide to me, the one time that I needed the help? I guess as long as you don't have a need, it's a great company.

0

Score

Deidre Russell

Mar 11, 2017

AVOID FRONTPOINT, DON’T BELIVE THE LIES Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From the very start the people working at Front point were dishonest. Of the four different reps I talked to all but the first said “the information you were told by the previous rep was wrong” basically yes you were lied to and we don’t care. Let’s start with the person who signed me up. I had entered my information on the website and within minutes was contacted by a rep. All I wanted was some information about the system because the website was not very helpful and was more oriented towards collecting peoples information rather than providing it. I explained to the rep my home and what I needed. I made it a point of asking about the fire and carbon monoxide alarms to make sure they were included in the basic set up. Once I stated that I was only looking for information the hard sell began. The rep then began pushing to close the sale instead of listening to what I needed for the home. After pushing a low price that would only be available for a limited time and getting a 60 trial period I relented to try the system. I was told on the first call that my first month would be free and the monitoring did not take effect until the system was set up and activated by me. I made sure to stress that the free month and monitoring did not start until I actually installed the system and made sure I liked it and it worked and was told yes. Then when I received my package a full week after the date I was given that it would be here, two weeks from first contact. It was missing the fire and carbon monoxide detector. And it had in it three indoor cameras. When I spoke to the rep I told him that I needed two cameras for watching the front and back of the house and one indoor for the dogs. What was I going to do with three indoor cameras? Then I called and was ready to cancel when another rep who was very apologetic said he would fix the problem by sending the missing equipment and trading one of the cameras for a doorbell camera at no charge. If I wanted outdoor cameras it would be $300 each. I asked again about when the monitoring would start since I did not set up the system when I realized it was incomplete, again I was told the first free month of monitoring would not start until I actually installed the system and I got all the parts for it. After another week of waiting for the missing equipment it arrived. The doorbell camera was crap. It needed to be plugged into a socket. Well this home was built in the 50’s the doorbell is right along side the door jam about waist level. Am I supposed to look at people’s belt buckles to see who it is. Even with the wide view seeing a person’s face is too difficult for good recognition. At this point I am done with front point. The security system was not of a very high quality. The cameras were absolute crap and totally over priced. I went to Costco and bought a set of 8 with night vision and a whole bunch of special features that frontline hasn’t even dreamed of for $400, no monthly fee either. So, third person I talk to I tell them I want to return the system I am not happy. They ask why I didn’t set the system up to try it out, obvisouly they can tell that I never installed the system from their end. Like if haven’t even given the system a chance why send it back and I told them why would I set up an incomplete system that I am not happy with. They didn’t really have a response for that but say they will send me the boxes. Then the first of the month comes because this is all within a month from that first call and I get a bill on my credit card not the card I approved them to bill but the card I used to pay for the system. I immediately call them wondering why I am getting billed for monitoring services that they have never provided and I am told that the monitoring service began when they sent the system and that first free month was during that time they shipped my equipment and had to resend the correct equipment was part of the monitoring period. The whole time the equipment sat in the box never opened. I told the rep that I had been told on multiple occasions that the monitoring period did not start until I actually installed the system and he said no that wasn’t correct I was told wrong. And that since I hadn’t returned the system (it had been five days since I called in to cancel the system) that they were charging me the next months fee. He stated the date that I had called the second time to return the extra indoor camera as the day that I was supposed to have returned the system, not the actual date that I canceled which was almost two weeks later. I NEVER SET UP the monitoring system but was CHARGED for a month of monitoring AFTER I RETURNED the system. Yes I returned the system during the first week of the month and they charged me monitoring service for the whole month that they had the system in their possession. Thankfully I had the 60 days instead of 30 or I would have been screwed thanks to them delaying in sending the equipment and then taking their time replacing it.

10

Score

Phil Laroya Tacoma, WA

Mar 10, 2017

I am reluctant to give them a 10 rating because of the issues I had during the trial period. Like faulty sensors that took repeated attempts to resolve. But they promptly sent replacement sensors. They were polite and attentative while I described my problem. I like their customer service. I called them to request a document for insurance purposes and that was taken care of by the time I hung up the phone. There customer service is going to keep them in business along with good product. All my issues are resolved the system is up and running and performing well. There is one issue that I have and that is with a motion sensor that my 10 pound dog can activate. I've tried inverting the sensor along with elevating the location but that doesn't work cause if the dog jumps up onto the back of the sofa/chair the sensor will activate. No fault of FrontPoint. That's inherent of the sensor doing what it was designed to do. Keep up the good work FRONTPOINT ?