Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system.

Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble.

Check Out Frontpoint's Site

Pros

  • Frontpoint's Pricing
  • Mobile App and Upgraded Technology
  • Easy to Install
  • Positive Frontpoint Reviews

Frontpoint's Pricing: How Much Does Frontpoint Cost?

Frontpoint has a monthly fee of $34.99 to $49.00 per month. Frontpoint also charges an installation and equipment fee starting at $69, depending on which plan you choose.

The company's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99.

Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your alarm system from anywhere using your mobile phone or tablet.

In addition to the mobile app, technology advances extend to Frontpoint's control panels.

Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever.

This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing security camera

Easy to Install

While the Frontpoint security system may be a DIY installation project, hundreds of happy customers have testified how easy it is to install.

In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgeable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

  • High Upfront Costs
  • Frontpoint Complaints

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors. As it stands, the one-time Frontpoint Security Cost may be higher than average.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before signing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below.

Check Out Frontpoint's Site


Frontpoint vs Simplisafe

The best way to compare the Frontpoint system and SimpliSafe system is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint has a higher customer satisfaction than SimpliSafe does -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Frontpoint costs at least $69 to set up your security system. There are also professional monitoring plans available. Frontpoint pricing ranges from $34.99 per month to $49.99 per month.

Check out Frontpoint's monitoring plan details:

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Frontpoint Equipment

You can build your own system, or purchase more equipment at the following prices (these prices are unique to Frontpoint and do not necessarily reflect the pricing of any other security company):

Door / Window Sensor — $32.99: Window and door sensors actually include a magnet as well, which is placed on the window with the sensor being placed on the window frame (same placement concept with doors). The connection between the sensor and the magnet breaks when the window or door is opened; this break in the connection is what trips the alarm. There are a variety of different types of window and door sensors. The main distinction is whether the sensor is recessed or surface mounted. The difference between the two is that a recessed door sensor is hidden from view inside drilled holes in the door, frame, or wall. A surface-mounted sensor is visible to everyone. 

Motion Sensor — $64.99: There are two different types of motion sensors: active sensors and passive sensors. Active sensors are essentially radar-based motion detectors, which use ultrasonic sound waves that reflect back-and-forth between the surrounding environment and the sensor. This reflection is repeated until interference is detected, tripping an alarm, opening a garage, or even opening a door. Passive sensors utilize either heat sensors or lasers to detect disruptions. 

Glass Break Sensor — $74.99: Glass break sensors use microphone and advanced sound technology to detect the frequency of the sound of breaking glass. 

Garage Door Sensor — $44.99: These sensors send out an alarm by detecting the tilt angle of a garage door. Garage door sensors generally signal a central monitoring station once the door hits a 45 degree angle.

Carbon Monoxide Sensor — $89.99: These sensors detect the levels of carbon monoxide in your home over time. If these levels increase, an alarm is triggered. You should have at least one carbon monoxide sensor for every floor of your home. If you have a garage attached to your home, you should also place a carbon monoxide detector in your garage. Many people believe that carbon monoxide detectors are not reliable, given the fact that they typically do not trigger until it detects concentrations of 40 PPM for longer than 10 hours.

Flood Sensor — $44.99: Flood sensors may seem redundant. After all, if there's a flood in your home, you'll probably notice it without the sensor. However, flood sensors are useful for those with large homes, for hard to detect leaks, and for homeowners who find themselves travelling for large periods of time.

Smoke / Heat Sensor — $64.99: The benefits of fire, heat, and smoke detectors are obvious. Fires spread quickly and destroy completely, so every second counts when trying to fight fire. Smoke and heat detectors are must-have essential home security devices.

Indoor Camera — $99-199.99: These wireless indoor cameras function through an RG transmitter, which allows them to record and transmit video. Video feed is either stored or viewed live after it is sent to a receiver. 

Outdoor Camera — $199.99: Outdoor security cameras use WiFi radio signals to connect to allow you to view, record, and store video feed. You can typically access these videos from your mobile security app.

Skybell Doorbell Camera — $189.99: Doorbell cameras function just like normal outdoor or indoor cameras. They allow you to view and usually speak to people who approach your door and ring your doorbell.

Light Control — $49.99: Light control technology allows the homeowner to turn lights on and off from a distance. You can also time lights to turn on and off at specific times.

Garage Door Remote — $69.99: Allows homeowners to open and close the garage door from a distance.

Smart Lock — $179.99: A smart door lock works through a bluetooth connection between the lock itself and your smartphone. The lock can be timed, locked, and unlocked from your smart home app. Some smart locks will include a keypad, but are not completely necessary.

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 745
Review Last Updated: June 04, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

745 Frontpoint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

8

Score

Demetrice

Feb 17, 2017

The upfront fees are to much and why is it necessary

8

Score

David Rice Vestal, NY

Feb 1, 2017

Not happy about the upfront fees. If your so confident their shouldn't be any.

7

Score

Debra Peterstown, WV

Jan 27, 2017

not that impressed with the price, upfront fees or 'limited' warranty of 3 years. There are more affordable companies if you shop around.

0

Score

Shane Richmeier Las Vegas, NV

Jan 17, 2017

So far this place gets a big fat 0. No pricing or contract info on their website. Fill out the contact form and they require a phone number, I don't want a sales call I just want pricing. There is NO reason they cant accomplish this through email. What exactly are they hiding by not publishing prices on their website. I have submitted the request for a quote and instructed them to only contact me via email, so far nothing from them. Pretty sure they tried to call a couple times, but wont leave a voicemail.

0

Score

Irene Pasadena, CA

Jan 12, 2017

Customer service is kinda rude. dont entertain your needs properly and won't listen to you especially if you tell them your monthly budget.

10

Score

Tresa Mitzel Harrisburg, PA

Jan 6, 2017

Customer for last 6 months. My system was delivered promptly, was easy to set up and reliable! Very happy with Front Point. They should do more advertising. Never heard of them before google search while shopping!

10

Score

joe jacobson Saint Louis, MO

Jan 6, 2017

Had it for 4 year and it works great

9

Score

M. Hahn

Jan 4, 2017

Had this system for 5 years. Highly recommend. Great customers support

10

Score

Jon Hicks Boynton Beach, FL

Jan 3, 2017

I've had this system so long, I don't remember ever being without it. Whenever. (SELDOM), there is a problem, operator operation is most likely the cause. I'm can attest their tech's are quick to assist with any problem. Their mannerism is very professional, and the instructions given to correct the problem is through and most importantly, understandable.

5

Score

Tina Garvin Florence, SC

Jan 2, 2017

This service did not work for me. The alarm would alarm as soon as I left the house. I never knew if it was real or unreal. Many headaches over this alarm

10

Score

Rod Gettysburg, PA

Jan 2, 2017

Have had FrontPoint Security for a number of years now and their products/customer service have been exemplary as advertised. I had to call for customer service a few times because the main monitor was not connected to the sensors I had placed. They walked me through the troubleshooting or had sent me stronger sensors to correct my problem and I have not had an issue for a couple of years now. They are very reliable for me. For those that are DIY, seriously think ahead to where you want to place the different types of monitors they offer so you have maximum security coverage for little cost.

1

Score

Diane

Jan 2, 2017

The motion sensors in the window kept falling off because adhesive was weak and caused false alarms. I spent several hours on the phone with the representative to fix the issue. Too much work is required on the part of the customer to ensure system works properly. I have being paying in protest for a system that has been replaced for over a year. I advised the company that because the upkeep of the system was too much work and i did not have the time, i wanted to terminate the contract. They diasagreed and were unwilling to even allow negotiation out of the contract. They required me as a customer to pay for the full term of the contract even if not satisfied with services and/or not using the system because they claim service is still being provided even if I dont use it. I'm aware that nonpayment can impact my credit so I pay in protest. I do not recommend this company based on my experience.

7

Score

JOE

Dec 14, 2016

Sales was helpful explaining system and contract. Customer service is 10/10. Very knowledgable and helpful at any time. Delivery very timely. Product appears stable (no false alarms) but soft buttons on controller stick in sometimes when setting and if you are not watching you can leave believing the alarm is set when in reality it isnt. I would like to see current status of mu alarm on my phone.

2

Score

Doug Nagle Denver, CO

Dec 12, 2016

Specifically spent a great deal of time with their Representative on compatibility and options with additional sirens. I was provided incorrect information and now it will cost me an additional $100. I wonder if this was just to sell the system of their lack of Training on Frontpoints side of there Customer Service Reps. Either way, not happy they provided me with wrong information on something that is very important to me and I spent time to research and question. Even worse their response in questioning why they told me there were many compatible sirens when now they guarantee only one was, sorry! At my cost!!! Frontpoint should stop bragging about their customer service.

6

Score

Shruti N River Edge, NJ

Dec 10, 2016

Product Review: Based on all the positive reviews from all the websites I initially felt this was the best product in the market. There are some flaws. 1. We need to install the motion sensors and other sensors on our own. The package that arrived did not have clear instructions which resulted in me making multiple phone calls. That's a waste of time. The product arrived in good shape. There are some restrictions regarding the angle and depth in which motion sensors work. As a user I may not be aware of scenarios that don't detect activity. This job should be taken care by the company. They don't send any representative home!!. It's easy to fix. But that's not the point. 2. One of the motion sensor did not work after 2 months and it was exchanged. Basically you need to keep monitoring if all the devices are fine, since you don't know when they will fail. They don't inform you. 3. The adhesive tapes of motion sensors are not string enough and they keep falling. This can be deadly if the burglary happens to take place when sensors are fallen on the floor. 4. One of the representative told me that the motion sensor should be places at CHEST level. Oops the product cannot detect motion otherwise!! Billing Review: 1. They messed up one of the billing payment by not charging me since they did some upgrade to their website. Customer Service: 1. Their customer service is good and respond to the queries quickly without too much wait time. Something to keep in mind is that, when you have a bad product you are better off having a good customer support!!

0

Score

stephen hill Ridgeway, SC

Dec 9, 2016

have a total of 3 FP systems. motion detectors do NOT work as advertized. they do not ignore pets less than 40 #. I have cats and all together they do not weigh 40 #. after 4 alarms, CS told me to turn the motion sensor upside down. still had alarm. told me to put sensors in a drawer. sent new sensors. still have middle of the night alarms. now they tell me the cats are setting off the alarm 5 feet to 6 feet off the floor in the middle of the night. there is nothing they can climb on to get that high. now they want me to buy a sensor that takes pictures to see what is setting off the alarm and a touch pannel is required, at extra cost. THEIR PRODUCT INFORMATION DOES NOT MATCH WHAT THEY ARE SELLING!!!!!

1

Score

Calvin Noguchi

Dec 9, 2016

After researching dozens of companies I decided on Frontpoint because they promised me that their system would easily setup two zones so that I could monitor my house and outbuilding separately. After learning the system and spending time to set it up, I called tech support (like I had been instructed) only to find out that what I wanted to do was not possible with the current software. Also if you going to purchase this system, I was told that $400 was a bargain for their $900 system. I found out on-line that if you go through Angie's list you can get the same setup for $199 and you get a $100 Amazon gift card. Bottom line - be careful about what they say, it's the typical story of "tell them what they want to hear to make the sale".

9

Score

Don

Dec 2, 2016

Font point customer service is great…BUT because its self installation or DIY…you have to pay someone to install things if you are an electronic dummy. Which we are. We had cameras everywhere for our business. With constant issues the friend of ours who was a professional in this area was always coming to the house when things went wrong. You can't change the passcode to your wifii for if you do you basically have reset the whole system and that is a hell of a ride to try to do another overhaul. Thus costs for us went up...Now customer service WILL help you. They will walk you through things with kindness and patience. But we get frustrated easy and so its easier for us to get someone who understands this stuff. The other negative is their is noone around later at night. THey close early. Only for emergencies so though they are looking at that…it has not yet to be done.

4

Score

Liona Culliver

Nov 30, 2016

I had service with frontpoint for a year. Unfortunately I went through 3 smart panels and 1 sensor, which all ended up freezing up on me and failing . It came to the point where i would enter my home and all that was needed was to enter one random number and the panel would freeze for a solid 15 to 20 minutes... Than eventually the alarm would go off. Technical assistance advised to reset my system, but i would still run into the same issues with my panel. When I had a break in I had enough and canceled my contract. Costumer Service itself is wonderful,they are highly professional and courteous but I am concerned that some of their product itself are faulty. I hope they will look into this

3

Score

c levin Chicopee, MA

Nov 19, 2016

I enjoyed their service for a little over a year, though I must say their sensors were very finicky; I'd try to leave the house in a hurry in the morning only to be told that one of the sensors wasn't cooperating and the system couldn't be set. There was also, as it turned out, only a single isolated area in my basement where I was able to place the main console unit and have the system work, which was inconvenient. But I hung in there until one evening suddenly, the smoke detector, which had been attached to a ceiling with the tape they provided, crashed to the floor, breaking and setting off the interior siren - a head-racking experience. And I was utterly unable to turn it off by entering my personal access code. Customer service reached me quickly. No problem there. But when I explained - through the shattering noise - what happened and that I couldn't turn off the system, the first rep first put me on hold for about five minutes, then returned and tried to walk me through steps which didn't work at all, then told me he was connecting me to someone who could help me right away. Instead I was transferred back into their miserable phone tree, where I had to start from scratch with someone else - the siren blaring all the while (and my dog trembling and clutching me and refusing to let go.) The second person also put me on hold for about five more minutes, then told me they couldn't help me but they'd get me right to someone who could. Instead, I'm sent right back to - you guessed it - the phone tree. I ultimately reached someone else with whom I had to start from scratch. They didn't know what to do either. This is about 15 minutes of wait by now. At that point I smashed the system on the floor to get the siren to stop. Furious with the incompetent service after this incident which shouldn't have happened in the first place, I told them I wanted to cancel my service. I was offered as an "enticement" to stay, three months free service, plus the new replacement sensor. OK, I thought, that's fair. Ok, great, let me put you on hold a moment, the rep told me. About ten minutes later he returned to tell me he could only offer me one month, not three, of recompense. I cancelled.

6

Score

Kp

Nov 16, 2016

It's good over all but we moved and no longer need the system and owe 80 percent of the balance which is 900 dollars. There's no way I'm paying that at once right now so we are stuck paying when we barely use it.

9

Score

EzMac

Nov 16, 2016

GREAT security company with highly professional employees.

9

Score

jesus

Oct 19, 2016

very good

0

Score

barry burke

Oct 12, 2016

my wife got a job out of state and we moved and didn't need a security system at our new house so now we are stuck with it making monthly payments for two more years frontpoint said we have a contract so to bad

10

Score

GLENN

Oct 12, 2016

THIS IS A MARVELOUS SECURITY SYSTEM. THE CUSTOMER SERVICE IS PROMPT AND HELPFUL. THE EQUIPMENT WAS EASY TO INSTALL. I WOULD RECOMMEND THIS SYSTEM TO ANYONE LOOKING FOR THE BEST.IN HOME SECURITY.

4

Score

Noah Miami, FL

Oct 4, 2016

I have been with frontpoint a number of years with many of their products. A few months ago I lost connectivity with my thermostat, mainly when I travel. I have spoken to a number of their support people on different levels. They have given me so called solutions and none of them work. Different technicians seem to have different ideas but no real clue. This is an acute problem for me as I am away from home a lot.

10

Score

Richard Witt Nitro, WV

Sep 28, 2016

They were excellent to work with. Anytime I had a question they were there to help and were extremely polite on the phone. I was amazed at how much they wanted to help me. I was also reassured by the knowledge each service representative had of the product. I was never put on hold so a representative could look something up or ask another representative a questions.

10

Score

Will Hogan Lubbock, TX

Sep 15, 2016

Excellent product and customer service. I researched well and it paid off. I'm very happy with my choice.

10

Score

Rafael Escorcia Homestead, FL

Sep 13, 2016

Excellent service so far. Everyone I have dealt with at FrontPoint is highly professional, knowledgeable and courteous. I'm glad I decided to try them instead of going with big names, such as ADT. Highly recommended!

10

Score

Andrea LaTourette Matthews, NC

Aug 23, 2016

I've used Frontpoint for 4 years now, and this company is everything it says it is. It is there to help when you need it, and responds when alarm goes off and isn't disabled within the designated time frame. All staff has been wonderful about assisting in installing various components and have been expedient in getting replacement parts dispatched. I have absolutely no desire to change to any other company! I only wish they hadn't changed their signs and stickers from red to lime green! lol But I can handle that as long as the visibility is good. Perhaps glow in the dark would be even better! :)

0

Score

Harambe Fairborn, OH

Aug 19, 2016

6 days into my "guaranteed 4-6 day shipping" and I do not even have a tracking number.

2

Score

Andrew Chicago, IL

Aug 5, 2016

Overall Frontpoint does seem to be the best 24/7 monitored security system. Which is just sad. Some of the pros that I haven't seen mentioned elsewhere: - App has Touch ID capability for iPhone - Powerful, customizable mobile notifications and alerts. Blew Protect America out of the water here. - App and website have a decent interface. Again much nicer than Protect America's. - The 3 year warranty apparently renews if you renew a 3 year contract Unfortunately the customer service is beyond terrible. - The sales guy set me up with a system I did not want. I made it clear that I only cared about fires and other disasters to protect my pets from. I did not care about burglary. But he set me up with a motion sensor ? Why would I possibly want that? - The sales guy promised to follow up with a free sensor but never did - The sales guy never sent me a detailed invoice of what I was paying for up front. I had to ask for it later. - The initial package was missing one sensor which I had to wait over a week for - I returned the motion sensor and it took 3 weeks for the refund to process - I returned another sensor and it also took 3 weeks for the refund to process - They promised me 2 free months of service for my trouble, but still billed me the next month. I got an overdraft fee on top of their charge, because I wasn't expecting it. - The refund for that bill went to the wrong account I gave these guys 2nd, 3rd, 4th chances. One thing after another just continually went wrong. If they can't even handle basic customer service, how can I trust them to be there for me in case of a real emergency? This was not just one employee or instance, this was 4 or 5 different employees.

2

Score

Karen Howell Fort Lauderdale, FL

Aug 3, 2016

Our order was NOT shipped over night so we were almost late to drive 12 hours for the funeral. Installation was OK but the CAMERAS didn't work once we were 4 states away. When we went back customer service still couldn't get the cameras working ...even after 3 hours on the phone. The man on the phone walked me throw DELETING one camera. Yep you got it Now NO CAMERAS WORK>>>>>>>>>>>>The guy tells me go buy 100 foot either net wire. REALLY ?!!! After having to go buy a new fiber optic router in the first place because you told me I HAD to?!!! The whole reason for the system was past break-ins! We want to SEE the person so we can press charges. Guess what ....someone did set off alarm but we couldn't see it cause the Flippin cameras DON'T WORK.

2

Score

Sue Alpharetta, GA

Jun 28, 2016

I'm moving and need to cancel my service, but they are wanting me to pay $65.45 to continue my contract. Most companies let you cancel if you are moving.

10

Score

Dennis Johnston, RI

Jun 27, 2016

I am happy with your system. He explain all

10

Score

TJ Parker, CO

May 24, 2016

From placing the order to adding already existing sensors, the customer service department was excellent. I had issues with a water detection sensor due to my own error when installing it. The CSR talked me through the correct settings and even followed up with me 2 days later to confirm that all issues had been resolved and that everything was still working properly.

2

Score

Josh

May 19, 2016

I got this service as an alternative to the other top competitors due to their highly rated (overrated) products and service. Installation: DIY is a great option, but if you're installing it in a newer home the contacts don't line up properly and require drilling and altering door trims. Post-Install: The sensors (once installed) had a tendency to trigger false "openings" and the high-end 7" display is powered by an Android-based OS. That's awesome, yet the response time for the touch panel was very slow. Put it this way. I shouldn't have to spend 15 seconds to enter a 4 digit code to disarm... It sucked. Wireless Range: 25 ft range is optimal, yet if you have a basement door or crawl space door that's closer to the 50 ft range, the sensors WILL lose contact with the control unit. I had a 30% connection fail rate with his sensor on a weekly basis. Customer support: Very good, yet internally they treat their own customer service reps like sh!t. They are subjected to psych tests and pre screening/intelligence exams to showcase their appearance as a smart company, yet it's probably the only valuable investment they do make as a company. Full disclosure: I've interviewed 2 of their employees for IT jobs in a different labor market and that's how I came to learn about their experience at Frontpoint. Costs: Upfront is excessive and prices per contact exceeds fair market value. Overall: equipment and service reliability should be your #1 priority. At the end of the day it's an expensive DIY option that's not worthy of substituting proven equipment and professional installations offered by the real players.

0

Score

ROY Lake Elsinore, CA

Apr 16, 2016

15 April 2016: my alarm was activated and as promise Front point sent a text message, email and within second an operator called my phone(so far so good!). I told her(operator) that no one is currently in the house and she need to inform and send the police to my residence, she asked for my phone password which for the life of me I couldn't remember at that time. She asked for my name which I provided and I insisted that she should call the police, she asked if I was going to be able to meet with the police at my house and I told her that I wont b able to because my car is being serviced, she then informed me that she cannot input multiple password and she hung up. almost immediately after of that conversation my vehicle was completed and within 10 minutes I made it home. Thinking that I arrived before the police, I spent 5-6 minutes looking around outside and in the garage to make sure things are in order, and expecting the police to show up, the police did not show up. FRONT POINT OPERATOR NEVER notified the police and THE OPERATOR HANG UP when I couldn't provide my password, that is not suppose to happen. Since the police did not show up I decided to clear my house myself and soon as I deactivated the alarm another operator called and at this point I was conducting my check in the first floor, the conversation didn't go well, this time I hung up because I still have another floor and a lot of hiding places to look at. after checking and confirming it's clear, I concluded it was a false alarm, the police never showed up. anyway I am glad their system failed and it was a false alarm, because now I see how incompetent this company is, I DO NOT RECOMMEND THIS COMPANY to anyone. After I cleared my house I called Frontpoint immediately and requested my service terminated. I was charged an early termination fee which I will fight because they broke contract when they failed to respond.

10

Score

Art North Royalton, OH

Mar 18, 2016

We decided to install a home security system, and were overwhelmed by the number of choices. Since choosing Frontpoint, we have been completely satisfied with every element of our experience. At the top of the list of reasons why is the outstanding customer service I receive every time I call with a question. The system was very easy to self-install, and even simpler to operate after installation.

9

Score

William Dinwiddie Eugene, OR

Mar 15, 2016

benn with them for over a year now good service sales person did not sell me anything I did not want and real polite and professional. even received a call after my wife dropped a coffee cup and the system was not turned on. good company to deal with.