Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system.

Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble.

Check Out Frontpoint's Site

Pros

  • Frontpoint's Pricing
  • Mobile App and Upgraded Technology
  • Easy to Install
  • Positive Frontpoint Reviews

Frontpoint's Pricing: How Much Does Frontpoint Cost?

Frontpoint has a monthly fee of $34.99 to $49.00 per month. Frontpoint also charges an installation and equipment fee starting at $69, depending on which plan you choose.

The company's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99.

Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your alarm system from anywhere using your mobile phone or tablet.

In addition to the mobile app, technology advances extend to Frontpoint's control panels.

Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever.

This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing security camera

Easy to Install

While the Frontpoint security system may be a DIY installation project, hundreds of happy customers have testified how easy it is to install.

In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgeable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

  • High Upfront Costs
  • Frontpoint Complaints

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors. As it stands, the one-time Frontpoint Security Cost may be higher than average.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before signing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below.

Check Out Frontpoint's Site


Frontpoint vs Simplisafe

The best way to compare the Frontpoint system and SimpliSafe system is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint has a higher customer satisfaction than SimpliSafe does -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Frontpoint costs at least $69 to set up your security system. There are also professional monitoring plans available. Frontpoint pricing ranges from $34.99 per month to $49.99 per month.

Check out Frontpoint's monitoring plan details:

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Frontpoint Equipment

You can build your own system, or purchase more equipment at the following prices (these prices are unique to Frontpoint and do not necessarily reflect the pricing of any other security company):

Door / Window Sensor — $32.99: Window and door sensors actually include a magnet as well, which is placed on the window with the sensor being placed on the window frame (same placement concept with doors). The connection between the sensor and the magnet breaks when the window or door is opened; this break in the connection is what trips the alarm. There are a variety of different types of window and door sensors. The main distinction is whether the sensor is recessed or surface mounted. The difference between the two is that a recessed door sensor is hidden from view inside drilled holes in the door, frame, or wall. A surface-mounted sensor is visible to everyone. 

Motion Sensor — $64.99: There are two different types of motion sensors: active sensors and passive sensors. Active sensors are essentially radar-based motion detectors, which use ultrasonic sound waves that reflect back-and-forth between the surrounding environment and the sensor. This reflection is repeated until interference is detected, tripping an alarm, opening a garage, or even opening a door. Passive sensors utilize either heat sensors or lasers to detect disruptions. 

Glass Break Sensor — $74.99: Glass break sensors use microphone and advanced sound technology to detect the frequency of the sound of breaking glass. 

Garage Door Sensor — $44.99: These sensors send out an alarm by detecting the tilt angle of a garage door. Garage door sensors generally signal a central monitoring station once the door hits a 45 degree angle.

Carbon Monoxide Sensor — $89.99: These sensors detect the levels of carbon monoxide in your home over time. If these levels increase, an alarm is triggered. You should have at least one carbon monoxide sensor for every floor of your home. If you have a garage attached to your home, you should also place a carbon monoxide detector in your garage. Many people believe that carbon monoxide detectors are not reliable, given the fact that they typically do not trigger until it detects concentrations of 40 PPM for longer than 10 hours.

Flood Sensor — $44.99: Flood sensors may seem redundant. After all, if there's a flood in your home, you'll probably notice it without the sensor. However, flood sensors are useful for those with large homes, for hard to detect leaks, and for homeowners who find themselves travelling for large periods of time.

Smoke / Heat Sensor — $64.99: The benefits of fire, heat, and smoke detectors are obvious. Fires spread quickly and destroy completely, so every second counts when trying to fight fire. Smoke and heat detectors are must-have essential home security devices.

Indoor Camera — $99-199.99: These wireless indoor cameras function through an RG transmitter, which allows them to record and transmit video. Video feed is either stored or viewed live after it is sent to a receiver. 

Outdoor Camera — $199.99: Outdoor security cameras use WiFi radio signals to connect to allow you to view, record, and store video feed. You can typically access these videos from your mobile security app.

Skybell Doorbell Camera — $189.99: Doorbell cameras function just like normal outdoor or indoor cameras. They allow you to view and usually speak to people who approach your door and ring your doorbell.

Light Control — $49.99: Light control technology allows the homeowner to turn lights on and off from a distance. You can also time lights to turn on and off at specific times.

Garage Door Remote — $69.99: Allows homeowners to open and close the garage door from a distance.

Smart Lock — $179.99: A smart door lock works through a bluetooth connection between the lock itself and your smartphone. The lock can be timed, locked, and unlocked from your smart home app. Some smart locks will include a keypad, but are not completely necessary.

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 745
Review Last Updated: June 04, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

745 Frontpoint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

michael imhof Wichita, KS

Dec 12, 2015

Excellent customer service, excellent response time, couldn't be happier.

8

Score

George Sunnyvale, CA

Dec 10, 2015

Contacting support by phone is quick. They usually pick up right away. My complaint is with the geo-fence. It's a feature that detects when you've left your home and haven't set your alarm. Great idea, except it doesn't work well. Sometimes it fails to trigger an alert. Another problem is that their push alerts don't always work. Frontpoint blames this on my carrier Verizon, and of course Verizon blames it on Frontpoint.

9

Score

Don Lay Elmhurst, IL

Dec 9, 2015

Love everything except the long term contract and the monthly fee could be a bit less but all things considered I think it's a 9. Customer service is the BEST I've ever experienced with any company.

10

Score

Ronda Hayward, CA

Nov 30, 2015

third alarm company I have tried you guys are fantastic, simple and very responsive when I have questions No doubt your awesome!

10

Score

Lynda Paquette Seward, AK

Nov 25, 2015

We absolutely LOVE FrontPoint!!!! We operate lodging on the ocean in Alaska. We are miles away from any fire department and we experience extreme weather and temperatures. We also are not living right on site but nearby. We use FrontPoint for monitoring for fire, and freezing temps and have been rewarded for our decision to go with Front Point numerous times in the past few years since we installed the system. We can sleep easy knowing that if something happens, we'll get a phone call rather instantly! Thank you FrontPoint for great technology that makes our lives easier!

10

Score

TJ Long Beach, CA

Nov 23, 2015

Excellent customer support, their equipment is best in the business and the ability to add additional devices when needed is a plus. Had to call their tech support a couple time regarding one of my glass break sensors that was not functioning properly. The customer service rep trouble shot the device and got it reset no problem. Just a great company to work with.

9

Score

Richard Hooker Indianapolis, IN

Nov 23, 2015

The system was easy to setup, and the customer service is always knowledgeable and helpful when contacted. I could not be more pleased.

0

Score

Johnny San Antonio, TX

Nov 23, 2015

hate this company , not recommend with anybody ,first they didn't told you 3 years contact , that's a pain, u can't make a cancel , if you cancel , you have to pay 80% for cancel fee, please read agrrement terms , they dont tell you about the contact, been with them more than 1 year ,now moving to other city, they dont allow you to cancel ! Please find you another company that 1 years contact not this company !!!!

4

Score

Paul Wolfe Jupiter, FL

Nov 22, 2015

Alarm went off. Front point would not provide me w/ exact location until 3rd alarm and I requested technical service. They identified an adhesive failure on the magnet. The alarm is now inactive until I return home after a 1 month travel.

3

Score

Derek

Nov 20, 2015

Great system but sensor issues were left unresolved. I finally lost interest with too much back and forth and no resolution. Still using the service for now but without full function.

10

Score

Lindsay Winterhalter Arlington, VA

Nov 20, 2015

Such a wonderful company to work with. You get a human quickly, who is always very friendly and accommodating. When complimenting Frontpoint's customer service to friends, I call it "The opposite of Comcast."

10

Score

Jack R. Pidgeon Houston, TX

Nov 20, 2015

Maids dropped camera #1 and we had to get a re-placement. Battery also replaced. Terrance delivered us on Friday the 20 and all is well. Very appreciative of the manner in which all the techs handle their assignments. Pastor Jack R. Pidgeon

0

Score

bev brinson Denver, CO

Nov 20, 2015

hate Frontpoint - lost my job and they wont let me cancel - will never renew and I tell everyone how they are running up my credit card balance. Snotty when I called them... Cannot say enough bad things about them - greedy heartless company

10

Score

Fred Sharpe Columbus, GA

Nov 18, 2015

We have had other security companies with other homes we have owned. This company is the best. I feel very secure knowing my family is protected. If an incident comes up they call very quickly to help. I wouldn't use any other company. I will probably own more homes and I will use Frontpoint Security.

10

Score

patricia guzy Woodland Hills, CA

Nov 18, 2015

Just last week i left the house and i didn't shut the door completely. I drove down my street for about 1 minute and got a call from Frontpoint asking if everything was OK. i immediately returned home, close the door completely, but not before a call came in asking if i was safe. love this company!

10

Score

Tammie Moore Flossmoor, IL

Nov 17, 2015

I like the fact that the sensors seem to scan the room and pick up any movement. In addition, they have the best customer service I have experienced from any organization. They are prompt, courteous, knowledgeable and resourceful. Absolutely wonderful. I would recommend Frontpoint to anyone.

8

Score

Cindy R Seattle, WA

Nov 16, 2015

Competent, responsive, helpful. Although the initial configuration was different based on whom I spoke to, after that it got easier. Installation was a cinch. Technical support is great. Frontpoint is always on point when the alarm goes off.

8

Score

Errol Pensacola, FL

Nov 16, 2015

Frontpoint is very reliable with excellent customer service. You have plenty of options to cover your security needs. The wireless interface; ability to check status, arm or disarm from your phone is simple and very good. Response to alarms is excellent as well. My only complaint would be the monitoring fees being too high but they are comparable to the other similar systems. Bottom line - good system, easy self installation and outstanding customer service. I definitely recommend Frontpoint. I've had my system for several years with no problems.

9

Score

David Carman Rockwall, TX

Nov 15, 2015

Quality of equipment, ease of installation, and ease of use are all excellent. But the professionalism and customer service really make FrontPoint stand out. Based on my circumstances, they helped revise my notifications and contacts while I was out of the country for some time. They said that they would automatically return it to normal on the day I gave them I would be back home - and they did it as promised without any prodding or calls required. They are really a professional group!

9

Score

James Sabia New York, NY

Nov 14, 2015

Front point security has been great! I have had it for about 3 years now and I can't begin to say how convienient it is to have. It's great to be able to monitor and control everything from the remote app, I don't ever use the control panel. The alerting is spot on, I like to know when the system has been armed or disarmed, when family memebers Coke and go since it has the geo tagging feature. I have had a couple instances where the central station has contacted me due to the smoke detector (wife burnt something in the oven :) ). Almost immediately after the sensor went off we had a call to make sure everything was ok. All in all, it is a great product and service that I am happy to pay for. Keep up the good work.

10

Score

Tammy Dodd

Nov 13, 2015

We have had Frontpoint for several years now and have been nothing but ABSOLUTELY pleased with their service. We have door alarms, a glass break sensor, and a smoke detector on our system. All work great. The app is fantastic and convenient. The customer service is top notch!

9

Score

Steph Michael Chicago, IL

Nov 13, 2015

We purchased our condo in a neighborhood that is transitioning. Our security system gives us the peace of mind we need while getting accustomed to the area. Their customer service reps are knowledgeable, patient, and helpful. Thank you Frontpointt

10

Score

Steven Leffert Wildwood, FL

Nov 13, 2015

I have used Frontpoint Alarm System for two different homes... I just finished moving from the first home to my second home. I took the complete security system with me. It could not have been easier. I have referred 2 of my neighbors thus far to Frontpoint. I am in the process of referring my new neighbors to Frontpoint. This system just works and works 110 % of the time.. One of the very best available to the homeowner at this time. Period

10

Score

Zulma

Nov 12, 2015

Last year I went to Israel to visit my husband while he was working there. I was 8 hrs ahead from my time at home. My neighbor was house sitting for me. We'll because the difference in time and my jet lag I forgot to turn off the alarm so my neighbor could go in and water my plants and feed the fish. When my neighbor went in the alarm went off and she didn't know what to do. She close the door and stood in front of the house till the cops show up and explain what had happened. I did felt bad about what happened. So these systems really work. I love frontpoint.

6

Score

Daniel Kim Lake Stevens, WA

Nov 11, 2015

Can improve on response time but customer service is good.

6

Score

Matthew Boto

Nov 11, 2015

The Good: They actually call you when you set your alarm off. It's happened a few times and they always call and always ask for my passcode. They're professional and their customer service line works well without extended wait times. The Bad: Frontpoint is very expensive. $45 a month for some people to sit behind desks and call the police if I don't answer my phone seems a bit much. $20-30/mo. would be a much more reasonable cost for their services. Had I known how expensive they were prior to purchasing, I'd have gone with a different company, but once you've bought all of the equipment, it becomes cost-prohibitive to change services. So why am I filling out this survey? To hopefully win the contest they're running and get 2 months of monitoring free to save me 90 bucks!

10

Score

Chas Mait Athens, GA

Nov 11, 2015

I recently renewed my contract with Frontpoint after several years of service with them. They have top notch customer service, and great support team. Always ready to help. Keep up the good work !

10

Score

Vince Schmidt Farmingdale, NJ

Nov 10, 2015

WOW......Frontpoint is an excellent company. We have been with them for about 3 years. Their customer service is second to none. Always willing to go above and beyond to make sure everything is right. The systems is very easy to install and activate. We even moved and took the whole system with us and had everything removed and reinstalled (by myself) within one day. The ability to review and monitor your alarm via an app or online is great. I would not hesitate to recommend this company. You will not be disappointed.

10

Score

Jeff Carpenter Chicago, IL

Nov 10, 2015

Simple installation with great customer service.

8

Score

Jack Martin Lombard, IL

Nov 10, 2015

I love the ability to completely control ALL settings via the internet and the flexibility of settings is outstanding! It's a double edge sword because sometimes things can get a little confusing regarding the navigation of the site but that's a small price to pay for the flexibility and variety of options

7

Score

Mattie Wright Santee, CA

Nov 9, 2015

Did not receive the email with instructions and features of my contract to be activated and signed, that was promised to be sent to me, otherwise my experience over the phone was very good.

10

Score

ron cordeau North Fort Myers, FL

Nov 9, 2015

Very patient and knowledgeable customer service. Worked out problem while on the phone with two sensors.

10

Score

Rita Mobile, AL

Nov 9, 2015

The easiest installation process ever! I've had a couple of alarms that have gone off, each and everyone of them, I have been contacted immediately and the police officers have been notified and arrive promptly. Prior to having frontpoint I was burglarized, since having frontpoint security I have never felt so safe. I would highly recommend anyone looking to install a security system to chose FRONTPOINT ! Thank you frontpoint for my peace of mind!!!

10

Score

Eric Louisville, KY

Nov 9, 2015

Best alarm system and service I've had and this is our 3 alarm company over the years. We actually had someone break into our home while we were sleeping and the police were on their way immediately and actually caught the guy inside our home. So I am probably one of the only reviewers who can say they have TRULY had the system road tested! Love the cellular based system, don't need a home phone. Have NEVER had a false alarm in 4yrs of having the system and we had those about 2x per year with the most well known alarm company (that is 3 letters ending in "T"). Super easy to install and/or modify your sensor arrangement and customer service is super nice. Only upgrade I would make is allowing payment changes online without having the call customer service, but that is minor compared to amazing day to day smooth operation.

10

Score

Luann Arroyo Birdsboro, PA

Nov 8, 2015

When I needed a new sensor, Frontpoint technicians are so patient and detail-oriented. Frontpoint service dept. stayed on the phone while we troubleshot the sensors one by one- until we found out which one was causing the problem. Since it was over a weekend, they had said he sensor wouldn't likely arrive until Wednesday, however, it arrived by Monday! Again, the technician walked me through all the paces of replacing the sensor, and adding it manually to the control panel. I continue to be impressed by the service Frontpoint delivers.

10

Score

Sandra King Lawrenceville, GA

Nov 8, 2015

We've had Frontpoint Security for over three years and couldn't be happier. I recently called to re-up our service (since it was a three year contrac)t. and they even lowered our monthly bill by $10.00.....How cool is that !!

10

Score

Richard Cape Coral, FL

Nov 8, 2015

I have had the service for two years plus and the device couldn't have been and is very professional and the people representing Front Point deal with you with empathy and hesitates to help.

10

Score

Ryan Columbus, OH

Nov 8, 2015

Installation was a snap, customer service has been fantastic, and no issues for years. Love it!

10

Score

Ian Dublin, OH

Nov 6, 2015

Easy to install and use especially with the mobile app.

10

Score

Martin Trew Somerset, NJ

Nov 6, 2015

Excellent service. When ever I've need to call always get great response and Frontpoint have sent out new batteries for the sensors free of charge even after warranty period over. The two times the alarm went off (both accidently) they had the police there within 5 minutes.