Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system.

Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble.

Check Out Frontpoint's Site

Pros

  • Frontpoint's Pricing
  • Mobile App and Upgraded Technology
  • Easy to Install
  • Positive Frontpoint Reviews

Frontpoint's Pricing: How Much Does Frontpoint Cost?

Frontpoint has a monthly fee of $34.99 to $49.00 per month. Frontpoint also charges an installation and equipment fee starting at $69, depending on which plan you choose.

The company's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99.

Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your alarm system from anywhere using your mobile phone or tablet.

In addition to the mobile app, technology advances extend to Frontpoint's control panels.

Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever.

This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing security camera

Easy to Install

While the Frontpoint security system may be a DIY installation project, hundreds of happy customers have testified how easy it is to install.

In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgeable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

  • High Upfront Costs
  • Frontpoint Complaints

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors. As it stands, the one-time Frontpoint Security Cost may be higher than average.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before signing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below.

Check Out Frontpoint's Site


Frontpoint vs Simplisafe

The best way to compare the Frontpoint system and SimpliSafe system is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint has a higher customer satisfaction than SimpliSafe does -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Frontpoint costs at least $69 to set up your security system. There are also professional monitoring plans available. Frontpoint pricing ranges from $34.99 per month to $49.99 per month.

Check out Frontpoint's monitoring plan details:

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Frontpoint Equipment

You can build your own system, or purchase more equipment at the following prices (these prices are unique to Frontpoint and do not necessarily reflect the pricing of any other security company):

Door / Window Sensor — $32.99: Window and door sensors actually include a magnet as well, which is placed on the window with the sensor being placed on the window frame (same placement concept with doors). The connection between the sensor and the magnet breaks when the window or door is opened; this break in the connection is what trips the alarm. There are a variety of different types of window and door sensors. The main distinction is whether the sensor is recessed or surface mounted. The difference between the two is that a recessed door sensor is hidden from view inside drilled holes in the door, frame, or wall. A surface-mounted sensor is visible to everyone. 

Motion Sensor — $64.99: There are two different types of motion sensors: active sensors and passive sensors. Active sensors are essentially radar-based motion detectors, which use ultrasonic sound waves that reflect back-and-forth between the surrounding environment and the sensor. This reflection is repeated until interference is detected, tripping an alarm, opening a garage, or even opening a door. Passive sensors utilize either heat sensors or lasers to detect disruptions. 

Glass Break Sensor — $74.99: Glass break sensors use microphone and advanced sound technology to detect the frequency of the sound of breaking glass. 

Garage Door Sensor — $44.99: These sensors send out an alarm by detecting the tilt angle of a garage door. Garage door sensors generally signal a central monitoring station once the door hits a 45 degree angle.

Carbon Monoxide Sensor — $89.99: These sensors detect the levels of carbon monoxide in your home over time. If these levels increase, an alarm is triggered. You should have at least one carbon monoxide sensor for every floor of your home. If you have a garage attached to your home, you should also place a carbon monoxide detector in your garage. Many people believe that carbon monoxide detectors are not reliable, given the fact that they typically do not trigger until it detects concentrations of 40 PPM for longer than 10 hours.

Flood Sensor — $44.99: Flood sensors may seem redundant. After all, if there's a flood in your home, you'll probably notice it without the sensor. However, flood sensors are useful for those with large homes, for hard to detect leaks, and for homeowners who find themselves travelling for large periods of time.

Smoke / Heat Sensor — $64.99: The benefits of fire, heat, and smoke detectors are obvious. Fires spread quickly and destroy completely, so every second counts when trying to fight fire. Smoke and heat detectors are must-have essential home security devices.

Indoor Camera — $99-199.99: These wireless indoor cameras function through an RG transmitter, which allows them to record and transmit video. Video feed is either stored or viewed live after it is sent to a receiver. 

Outdoor Camera — $199.99: Outdoor security cameras use WiFi radio signals to connect to allow you to view, record, and store video feed. You can typically access these videos from your mobile security app.

Skybell Doorbell Camera — $189.99: Doorbell cameras function just like normal outdoor or indoor cameras. They allow you to view and usually speak to people who approach your door and ring your doorbell.

Light Control — $49.99: Light control technology allows the homeowner to turn lights on and off from a distance. You can also time lights to turn on and off at specific times.

Garage Door Remote — $69.99: Allows homeowners to open and close the garage door from a distance.

Smart Lock — $179.99: A smart door lock works through a bluetooth connection between the lock itself and your smartphone. The lock can be timed, locked, and unlocked from your smart home app. Some smart locks will include a keypad, but are not completely necessary.

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 745
Review Last Updated: June 04, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

745 Frontpoint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

JULIA BEAM Stonewall, OK

Nov 6, 2015

I have had no problem with my equipment and the service has always been excellent. My smoke alarm went off last summer and I was not at home, they called the fire department and then me. I was only about ten minutes from home and yet the fire department was able to beat me home. False alarm and your representative new almost immediately what happened and told me how to fix the problem. Great service.

8

Score

robert dittmar Bridgewater, NJ

Nov 5, 2015

Frontpoint service has been excellent. I am assuming that since we have had no intrusions of any kind that your system works.

10

Score

Delores H. Klinger Terre Haute, IN

Nov 5, 2015

Our home has been successfully protected for several years now with the only need of a dead battery replacement. We hope to be protected for many years to come. Thank you.

10

Score

Donna L Farmington, MI

Nov 5, 2015

Always Awesome. You always talk to a friendly and competent customer service rep who is ready, willing, and able to solve your problem or answer your questions! Five Stars!!

1

Score

Donald Aurora, IL

Nov 5, 2015

Horrible customer service!!! The automation system is the worst ever.

10

Score

Daniel McNeff Seattle, WA

Nov 4, 2015

Service and tech support was quick and thorough. Kylah helped to reset panel and re establish communication after power outage. Kylah was very knowledgeable and patient while guiding me through the process. She was very friendly and professional. Also has great follow through.

10

Score

Tom Mroczka Brecksville, OH

Nov 3, 2015

My key fob connection to my key ring broke and was lost. I called Frontpoint to report it. Within a couple of days I had my new key fob. Thank you Frontpoint for the great service.

10

Score

Jason Wilson

Nov 3, 2015

Ive had FrontPoint security for 5 years and their service continues to impress! Quick, convenient, and friendly! (And, the stuff works great too!!!)

8

Score

Elizabeth Chevy Chase, MD

Nov 3, 2015

FrontPoint used to be one of very few DIY systems, it offered good controls at an average monitoring price at time of purchase. The monitoring price however, has almost doubled over the past years of service, from $24 to $44.40 , which is prompting me start pricing other systems.

8

Score

steveparsons Saint Augustine, FL

Nov 3, 2015

so far great, when i have had issues with the equipment the support staff has been helpful and resolved the situation quickly. Had a low battery in the control box, notified me of the issue,walked me through the troubleshooting, sent me a new battery and walked me through replacing the battery. very clear and patience.

5

Score

Beatrice Mc Arthur Saint Petersburg, FL

Nov 2, 2015

I have a hearing problem and use hearing aids. The alarm has gone off several times and I have not heard it. It is a high pitch with low volume. I asked if it could be made louder and was told no. Have had a few companies in the past that adjusted the volume so that I could hear it. I was told that the next step would be to upgrade and have flashing lights with a siren. That's a bit over the top. Surely there must be a way to make the alarm heard throughout the house.

10

Score

rick rufo Live Oak, FL

Oct 20, 2015

I have had my system up and running less than a week,and I am totally impressed at how easy it was to install! the system is simple and effective. I sleep much better since I installed this system. frontpoing customer service is awesome . they go out of their way to satisfy you. I did not want a three yr commitment,so they have a one yr contract available which I took. if you are looking for a alarm system , frontpoint is the way to go.

9

Score

Ned Denver, CO

Oct 19, 2015

I'm new to Frontpoint after having ADT security for 17 years. The setup and installation was very easy for me. I really like having a wireless system. And, adding additional sensors is super easy. Additional sensors can be a bit expensive but to add new sensors to my old ADT wired system was much more expensive, because it required an ADT technician to install additional sensors. I like the Frontpoint mobile app, text and email notifications that are sent to my smart phone. Overall so far. I'm very pleased with the Frontpoint security system and Customer service has been great! My only bad experience has been when the sales department made verbal promises that were not provided.

9

Score

Sevak Valijan Ferndale, MI

Oct 5, 2015

Easy to set up and get all equipment activated. Easy to modify if you feel the sensors need changing in position or room. The command center always quick to call so you know everything is working at its optimum with this wireless technology. Only downside is the adhesive tape might not be too good for the motion sensors (I actually secured mine with screws that they send to you free of charge).

9

Score

Ryan Bowen Watertown, NY

Oct 5, 2015

So far so good. Price is reasonable and app is very helpful. Install was easy

10

Score

Sage Saliba CA

Oct 1, 2015

We have had multiple security companies in the past and none compete with what Frontpoint has to offer. When looking for a new company, we did find that they were slightly higher in cost, however- the security they offer was far greater. The last thing you should "shop" prices on is your family's security. Frontpoint is the best around. The customer service is A++ as well.

8

Score

Judy elliott

Oct 1, 2015

i have had frntpoint for 3 years and have no problems with the equipment or the customer service staff. Pricing for additional equipment is a little high but other than that they provide what they say the will

10

Score

Eric Bjork Bolingbrook, IL

Sep 30, 2015

I have been very pleased with my Frontpoint system. The completely wireless system and do-it-yourself installation are keys to continuing to feel secure. Overall, they are competitively priced and continue to improve their product line.

9

Score

Eliza Santa Fe, NM

Sep 30, 2015

Super easy to install! Works perfectly. Frontpoint walks you through the entire process, and its a snap. Also, when I wanted to add sensors, or needed help their tech people are right there- friendly and easy to talk to. The only part that does't work so well is how long the police take to come- but that's the problem of my police department- not Frontpoint. They call me the instant the alarm goes off. I asked for additional sticks and have them in all windows. Haven't had a break in since installing the system.

1

Score

CT San Francisco, CA

Sep 29, 2015

I had initially called Frontpoint for a quote for informational purposes. It went well. The representative gave me a lot of information but towards the end, the push for a sale went a little bit much. I decided to wait until I could finish my research with price points and quotes, and the level of service to expect. But they try to entice you with "same day only specials", "managers coupons" in order to get you sign quickly into a leasing agreement. I really "feel" that good companies stand by their service and products should not need to have you have lease terms if you are already paying a high monthly premium + high equipment costs. That just screams rip off to me. They like to use the line, "you get what you pay for." Which I agree. But stand by your service and do not make people commit to long term agreements. Allow your superior service and high end equipment to sell itself and keep people happy. That is how I view this company anyway. My personal opinion and not an attack on the company at all. I decided to go with another company. All I can advise is to do your homework and find a security solution that fits your own individual needs.

8

Score

tabitha Dunham Oklahoma City, OK

Sep 29, 2015

I have enjoyed my service with Frontpoint. They have met and even exceeded every expectation that I had. I am very pleased and look forward to many more years of service.

10

Score

Ricardo Galan Silver Spring, MD

Sep 29, 2015

Frontpoint is the best home security company. They have all the options you need to monitor and automate your home. Their salespeople and customer service are the most knowledgeable and professional. They work with you to make sure you have exactly the system you need without pushing to sell you additional services and equipment you don't really need.

1

Score

joycealexander Austin, TX

Sep 25, 2015

It has been a nightmare dealing with Frontpoint! I told the salesman for frontpoint that I wanted to check with another company before I signed anything at that point I ask if I could still get the discounts he offered me. The answer was I don't think so just sign and call tomorrow on my personal number and I WILL cancel the order. The personal number was not his. I called several times to the main number could not get a live .person.It took all morning being put on hold transferred from person to person. I would never go with this company to anyone.

9

Score

John Ellison Chicago, IL

Sep 25, 2015

The system was easy to install and the support people are very, very helpful. We use it constantly, stay home mode, and of course, while away. We recommend it highly.

10

Score

Heather Munns Hempstead, TX

Sep 24, 2015

Easy install. I have had no problems with system since install and Frontpoint has always been quick to call when I accidentally set off alarm.

10

Score

Phillip posard Milwaukee, WI

Sep 24, 2015

I have had Frontpoint for several years. It has been very easy to install and use. The best part has been the customer service. The few times I needed to contact them they were most helpful.

10

Score

Sarah Terrell Oceanside, CA

Sep 23, 2015

My Frontpoint experience from the time I decided to research alarms systems companies, I was with ADT and I had numerous false alarms, which cost $. We all know alarm system companies have flaws and they do what they can to make them better. But I found that Frontpoint rated better. So I purchased my home alarm system with Frontpoint and after two years or so it has been great. Easy to install, their friendly staff assisted me when I had problems and it's affordable. Their friendly APP allows me to set my alarm system when I forget to arm it when I leave home. Thank you Frontpoint

10

Score

jean e smith Raymond, OH

Sep 22, 2015

My son bought me Front point, and he monitors it for me ...from another state. Last spring I notified him, and a neighbor, that I was going to a convention. But neither of them remembered the date. So when my delivered newspapers began to pile up outside my door, the neighbor came over, knocked, and saw through a garage window that my car was there. He called my son, who dis-armed the system, told the neighbor where to find a hidden key, and to call the police. They searched the 3 floors of the house, the yard, and down by my boat dock and even IN THE WATER! I'm sorry that I missed all that fun! At four that day when I returned to the re-armed house the phone rang as I entered. It was my son, of course. We laughed, but were serious about the Front Point system, and how well it worked. I am confident that if I ever do need help, it will be there!

10

Score

Teresa Austin, TX

Sep 18, 2015

We were worried about installing the system ourselves, but it was super easy. Their customer service is amazing. They are polite, professional, and friendly. They are responsive and helpful. They are helpful with setup, with billing, with technical questions, and with the couple of false alarms that I caused. My favorite feature is actually the mobile app. I can set and disarm the alarm from anywhere and can see when and where family or friends entered or left the house. Most importantly, I have peace of mind for a reasonable price and with great customer service!

9

Score

CD in Iowa Ankeny, IA

Sep 17, 2015

Easy to install and phone customer service was excellent with answers to my questions. We really like the phone app with arm/disarm capabilities as well as the "peek-in" feature. Feeling of security cannot be more important. We are extremely happy with our Frontpoint system.

2

Score

Jo Ann Mueller Boise, ID

Sep 16, 2015

I purchased this system when my husband died. I did not turn it on and got tired of hearing the beep when a door was opened so I unplugged the system. I can't wait to come to the end of my contract so I can save the money each month that I spend on something I do not use.

9

Score

Dimitry Miami, FL

Sep 15, 2015

I couldn't use my old system anymore because the old sensors kept triggering false alarms so I initially turned to ADT to upgrade my system since I had already been a customer for years. They wanted to charge almost $1000 to upgrade my system so I went shopping and found FrontPoint and a whole new system for only $360 and gave me a 2 months free trial. Only when called to cancel ADT did they suddenly express interest in keeping me as customer invoking my years with them and saying had the realized that I was serious about leaving we could have worked something out—and warning me that FrontPoint would be a disappointment. Well ADT was wrong. FrontPoint threw in extra sensors for my sliding glass doors and picked up express overnight shipping charges when I told them I was leaving on vacation. Any apprehension I might have had about installing the system myself evaporated with calls to their helpful and patient customer service reps. I was done in 20 minutes and enjoyed my vacation. The system and service is wonderful—and for $10 less a month than the equivalent from ADT. I can't recommend them enough.

10

Score

Andres Webster, TX

Sep 15, 2015

I'm been haven great experience my phone application is fast to lock and unlock the system simply I love it great security home alarm.

10

Score

Catherine Mijango Alexandria, VA

Sep 15, 2015

By far the best customer support team. Such an easy process to setup and get it started it took me max 20min. When we moved the whole process was easy as it was before and they changed everything over for me. The app is the best part and got me to sign up. such a convenience to turn it on when you forget while rushing in the morning. I def recommend to my family and friends.

10

Score

Ron Morganville, NJ

Sep 11, 2015

Easy to use

10

Score

Katrina Ballwin, MO

Sep 10, 2015

Easy to install, and to use. Love using my cell phone to activate and deactivate the alarm. When ordering the system, the salesperson did not try to sell me products I didn't need.

10

Score

Elizabeth H Pasadena, MD

Sep 10, 2015

So easy! From order to the quick shipping this system was so easy to install. The customer service rep was very helpful in answering all my questions. I like the fact you can just add other options at a later time. Being able to alarm and disarm my alarm system from my phone is the greatest thing ever! I recommend Frontpoint to everyone!

10

Score

Francisco Molina El Paso, TX

Sep 10, 2015

Front point is awesome. Top of the line customer service and great products. It's so easy and convenient to use. I would definitely recommend Front Point to anybody looking for home security.

9

Score

Prema Saratoga, CA

Sep 9, 2015

Have had Frontpoint for about 2 years now, I did a lot of research before signing up for Frontpoint, my research was not in vain, haven't had any significant issues, just minor such as panel battery replacement, minor sensor issue which got resolved after a phone call to customer service. Customer service is great, they are easily reachable and very nice to the customers.

5

Score

Julie Swanson Rocky Mount, VA

Sep 9, 2015

I find our system goes wacko sometimes for no apparent reason and what our phone app tells us is happening (doors open, windows tampered with) isn't actually happening at all OR what the Frontpoint people are seeing from their end when I call in to get help in resolving the issues. By wacko, I mean the alarm goes off or it chimes repeatedly (every ten seconds or so, endlessly unless you disarm the system), but I can't find anything left open or tampered with, and then when I check my phone app to see what the system perceives as the problem, it tells me doors are open that are not, or that a window has been tampered with. And I know these things are not true, because I've been home all day and not a soul but me has been in or around the house or yard (we live in a very rural area). So we just keep our system set at chime now, and don't have it set to notify the police or we would be deaf and constantly have false alarms.