Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system.

Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble.

Check Out Frontpoint's Site

Pros

  • Frontpoint's Pricing
  • Mobile App and Upgraded Technology
  • Easy to Install
  • Positive Frontpoint Reviews

Frontpoint's Pricing: How Much Does Frontpoint Cost?

Frontpoint has a monthly fee of $34.99 to $49.00 per month. Frontpoint also charges an installation and equipment fee starting at $69, depending on which plan you choose.

The company's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99.

Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your alarm system from anywhere using your mobile phone or tablet.

In addition to the mobile app, technology advances extend to Frontpoint's control panels.

Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever.

This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing security camera

Easy to Install

While the Frontpoint security system may be a DIY installation project, hundreds of happy customers have testified how easy it is to install.

In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgeable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

  • High Upfront Costs
  • Frontpoint Complaints

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors. As it stands, the one-time Frontpoint Security Cost may be higher than average.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before signing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below.

Check Out Frontpoint's Site


Frontpoint vs Simplisafe

The best way to compare the Frontpoint system and SimpliSafe system is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint has a higher customer satisfaction than SimpliSafe does -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Frontpoint costs at least $69 to set up your security system. There are also professional monitoring plans available. Frontpoint pricing ranges from $34.99 per month to $49.99 per month.

Check out Frontpoint's monitoring plan details:

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Frontpoint Equipment

You can build your own system, or purchase more equipment at the following prices (these prices are unique to Frontpoint and do not necessarily reflect the pricing of any other security company):

Door / Window Sensor — $32.99: Window and door sensors actually include a magnet as well, which is placed on the window with the sensor being placed on the window frame (same placement concept with doors). The connection between the sensor and the magnet breaks when the window or door is opened; this break in the connection is what trips the alarm. There are a variety of different types of window and door sensors. The main distinction is whether the sensor is recessed or surface mounted. The difference between the two is that a recessed door sensor is hidden from view inside drilled holes in the door, frame, or wall. A surface-mounted sensor is visible to everyone. 

Motion Sensor — $64.99: There are two different types of motion sensors: active sensors and passive sensors. Active sensors are essentially radar-based motion detectors, which use ultrasonic sound waves that reflect back-and-forth between the surrounding environment and the sensor. This reflection is repeated until interference is detected, tripping an alarm, opening a garage, or even opening a door. Passive sensors utilize either heat sensors or lasers to detect disruptions. 

Glass Break Sensor — $74.99: Glass break sensors use microphone and advanced sound technology to detect the frequency of the sound of breaking glass. 

Garage Door Sensor — $44.99: These sensors send out an alarm by detecting the tilt angle of a garage door. Garage door sensors generally signal a central monitoring station once the door hits a 45 degree angle.

Carbon Monoxide Sensor — $89.99: These sensors detect the levels of carbon monoxide in your home over time. If these levels increase, an alarm is triggered. You should have at least one carbon monoxide sensor for every floor of your home. If you have a garage attached to your home, you should also place a carbon monoxide detector in your garage. Many people believe that carbon monoxide detectors are not reliable, given the fact that they typically do not trigger until it detects concentrations of 40 PPM for longer than 10 hours.

Flood Sensor — $44.99: Flood sensors may seem redundant. After all, if there's a flood in your home, you'll probably notice it without the sensor. However, flood sensors are useful for those with large homes, for hard to detect leaks, and for homeowners who find themselves travelling for large periods of time.

Smoke / Heat Sensor — $64.99: The benefits of fire, heat, and smoke detectors are obvious. Fires spread quickly and destroy completely, so every second counts when trying to fight fire. Smoke and heat detectors are must-have essential home security devices.

Indoor Camera — $99-199.99: These wireless indoor cameras function through an RG transmitter, which allows them to record and transmit video. Video feed is either stored or viewed live after it is sent to a receiver. 

Outdoor Camera — $199.99: Outdoor security cameras use WiFi radio signals to connect to allow you to view, record, and store video feed. You can typically access these videos from your mobile security app.

Skybell Doorbell Camera — $189.99: Doorbell cameras function just like normal outdoor or indoor cameras. They allow you to view and usually speak to people who approach your door and ring your doorbell.

Light Control — $49.99: Light control technology allows the homeowner to turn lights on and off from a distance. You can also time lights to turn on and off at specific times.

Garage Door Remote — $69.99: Allows homeowners to open and close the garage door from a distance.

Smart Lock — $179.99: A smart door lock works through a bluetooth connection between the lock itself and your smartphone. The lock can be timed, locked, and unlocked from your smart home app. Some smart locks will include a keypad, but are not completely necessary.

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 745
Review Last Updated: June 04, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

745 Frontpoint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

1

Score

Kyle Woodward Powhatan, VA

Nov 29, 2014

Please do not use out in the country service is not good. Also if you have any type of metal exteiror doors the sensors will not work. They will constantly show in they system as door is open. You can bypass that door to arm the system but that really is what i have not paid for. I have 3 months left on my contract and they still will not let me cancel they contract without paying the fee. I have not used this system for over 2 years and paid for it every month. I would not reccomend this system at all

10

Score

Mark Avon, CT

Nov 3, 2014

A truly world class company, not just alarm company, a world class company. Easy set up, INCREDIBLE STAFF, I manage a luxury auto store, and I'm blown away about how great these folks are. I almost went through my cable company until I read the reviews and then read Front points, glad I read them. I'm not handy and I set this up with easy, I also love the customer aspect of it, no one oversells, they analyze what you need, and you buy, there is no selling. I've called a few times to add to it, and everyone is just terrific. when I think of customer service heaven, I think of Front point, NO, I don't work for the company :), see for yourself A plus plus plus plus and reasonably priced.

10

Score

Damire W Winder, GA

Oct 26, 2014

FrontPoint is amazing. They are always helpful, efficient and simply amazing. When we first purchase our system, setting up and getting it ready to go took less than an hour and there was no need to wait for a service person to come out. Once the system was up and running, one time my little puppy escaped from her enclosed area and the sensors caught it. FrontPoint called me immediately and thanks to their awesome app we were able to figure out that my dog had escaped. Thank God we have not had to experience anyone breaking in, but we sure feel safer and at ease knowing that FrontPoint has our back. Definitely recommend it to anyone who will listen!

10

Score

James L Missoula, MT

Oct 9, 2014

We have had our system for a couple of years now and even moved to another state and re-installed the system. Due to the size of our new home we added several sensors to our system and with a few tweaks have the system up and running better than before. Being able to install, move and customized the system to meet changing needs is one of the reasons we went with Frontpoint and their customer service is the reason we stay. Everyone has been helpful, friendly and professional. Excellent company.

10

Score

Scotty Pampa, TX

Oct 8, 2014

I have set up some home automation items in my system and Frontpoint is always helpful. Everytime I call their customer service is top notch. Awesome experience for 2 years straight. I've even received a couple of free months for referring friends.

9

Score

Larry B

Oct 8, 2014

I thought it was very easy to set up and I've been very happy so far. The video monitoring is really good even though the event trigger system could be improved. I'd also wish they had some weatherproof sensor I could put on a gate. Overall I would still go with Frontpoint if I had it to do over.

0

Score

Mathew Augustine Palm Beach Gardens, FL

Oct 8, 2014

Worst home security company ever! My front door alarm never works properly. They have sent me 3 different sensors and none of them work properly on my front door. For the past 2 weeks my alarm goes off every day when I leave for work because it doesn't work properly. They call and ask if everything is alright and all I can say is,"It is the crappy Frontpoint Security sensors that don't work again." I am so sick and tired of this company and their worthless equipment. I've paid so much money for a security system that is worthless. About a year ago, I went overseas and the glass break alarm went off. The cops were never called, but I received an email stating that the alarm had gone off. I had to call my friend who lived 20 minutes away to go check if my house had been broken into or not. The sensors malfunction all the time. DO NOT go with FrontPoint Security. It is the worst. Half the time, the sensors don't even work. They also charge me $43 a month for their useless monitoring.

10

Score

Brent Hixson, TN

Oct 7, 2014

Awesome customer service. Have had ZERO issues with FrontPoint.

10

Score

William Raleigh, NC

Oct 7, 2014

I’ve had FrontPoint Security for nearly two years and have been very pleased. They are certainly willing to work with you on selecting equipment and providing discounts to be competitive with other companies. System setup is easy and only takes minutes. I have had some minor issues with individual pieces of equipment, which FrontPoint promptly rectified by sending me new units at no charge with express shipping. The most valuable resource from FrontPoint, in my opinion, is their customer service – it is hands-down top-notch. The representatives are by far the politest, most knowledgeable, most helpful, and most professional of any company I’ve dealt with. I highly recommend to everyone to use FrontPoint Security.

10

Score

Roan Springfield, MO

Oct 5, 2014

Love it, love it. Never goes offline and there are no false alarms.

7

Score

Lesa Austin, TX

Oct 2, 2014

We have had front point for many years now. When we first started with their company for our security needs the response time was awesome, 24/7. Now....you have to contact the answering service after hours & wait for a call back even if your system won't arm or disarm...very troubling! Thankfully, once you are called back by a support person they seem knowledgable enough to help you, though I'm often told that our occurrence is rare & shouldn't happen again....like the cell tower denying our key pad to the monitoring station isn't receiving signals, like alarm signals, from our control panel. The support person couldn't tell why a cell tower was denying our access....just told me he had never had a tower deny access.

10

Score

Steven Scott Lancaster, OH

Sep 29, 2014

I have had FrontPoint Security for several years now. I have added sensors to my starting set over the years. All my experiences with FrontPoint have been outstanding. From the initial call to price a security system to my everyday experiences, FrontPoint has been great to deal with. I like being able to set text alerts and control our system from our iPhones or the web.

10

Score

Don Dickerson Nashville, TN

Sep 27, 2014

When we decided to get a security system, I did the usual research on companies and reviews. While there are definitely cheaper systems out there, a lot of the reviews were not very positive. I liked what I read about FrontPoint, and the customer service just blew me away. We've had our system since May 2013. Initial installation was a breeze for this 'old guy', and there has been no problems whatsoever. So far, so good.

10

Score

Dave Hilliard, OH

Sep 27, 2014

Their customer service is top notch. The representatives are ready to assist with any issue and are polite. The few times I've had questions or issues, they took care of them right away. My yard sign blew away last week due to high winds. I sent them a request through their website and a few days later, a new sign arrived at my door. As others have pointed out, they aren't the cheapest, but their prices are close to competitor prices and an alarm system is an item I want quality and customer service rather than the cheapest.

10

Score

Matthew Webster Riverside, CA

Sep 27, 2014

I've had FrontPoint for over two years now and the experience has been great. I've always had the pleasure of dealing with great customer support anytime a problem came up. The response to law enforcement is quick whenever the alarm system triggers. The overall piece of mind allows for me to go on long vacations knowing everything is safe at home.

8

Score

Matthew Crestview, FL

Sep 25, 2014

I have had a couple of issues. They were corrected but it took multiple calls each time. Overall I am happy with the system, however, for the level of service provided I believe the monthly rate is too high.

10

Score

Niv Austin, TX

Sep 22, 2014

I started with FrontPoint over two years ago after researching numerous home security companies. After a lot of thought and reading lots of great reviews, I decided on this company because of the reputation they've established. I've stayed with them because the one time I did have an issue, law enforcement was notified immediately and the response from the company was great. They are very easy to set up and use! Every time I call, I have a great experience. I recommend them to anyone that is looking for a home security system. I agree the up front costs were a bit more than I hoped but honestly, I'm ok with that for the peace of mind I get with them. Highly recommended!!

10

Score

Howard Humeston Hollywood, FL

Sep 22, 2014

I researched the entire home alarm industry before settling on FrontPoint. After using them for two years I have to say their customer service and support is truly awesome. The equipment is easy to use and works well. What more can you ask in a company?

10

Score

Kim P. North Grafton, MA

Sep 22, 2014

Frontpoint was easy to set up and I have not had any issues with the system in 2+ years.

9

Score

Joanna Tampa, FL

Sep 20, 2014

Quick and easy install and I really like that I can control everything from my phone!

2

Score

Noel Farmer South Lake Tahoe, CA

Sep 20, 2014

After 18 months of total satisfaction with no false alarms and no problems I have now had several months of problems that do not get resolved. You have now replaced my touch panel, main panel battery, main panel, sent new adhesive, new thicker adhesive, and now a new window sensor. All of this to stop my remote panel from beeping. I was told the remote was bad, the main battery was bad, the panel was bad, the programing was bad, and now a bad sensor. That has not arrived as yet so I do not know if that will solve the problem. The people on the line are very helpful but apparently they have on limited knowledge. A problem like mine should been escalated and a proactive approach on your end should have been taken. At this point I am an unhappy customer. Given the hours I have now assisted in your repair and diagnostic efforts I would have been better off with a more traditional system. I would be more accepting of your business model if your pricing were significantly lower that your competitors. I spent my entire career in the Tech industry so I would not be considered a typical customer. I would refer to myself as Tech Savvy.

10

Score

William Gustkey Johnstown, PA

Sep 19, 2014

Excellent company and top notch customer service! I would highly recommend Frontpoint to any one looking for an alarm company!

10

Score

[email protected] Madison, AL

Sep 18, 2014

FrontPoint has been fantastic. We got the system right before I deployed to Afghanistan. It gave my wife and I more peace of mind knowing that she had an extra layer of security while I was gone.

10

Score

J.F. Gardner

Sep 16, 2014

Had a couple of minor problems when I first got system, but customer service has been great and fixed my problems as soon as possible. Would highly recommend Front Point to anyone.

10

Score

Dan Fournier Algonquin, IL

Sep 16, 2014

The FrontPoint security system is really nice and user friendly. We really like the added bonus of text alerts when our power goes out and when it comes back on. Having the mobile application also helps to arm/disarm the system on the go. It is also nice to have an events log. We are excited about the system and being able to take it with us if/when we move.

10

Score

Mary Beardsley Fredericksburg, VA

Sep 14, 2014

Very reliable and not a scam by any stretch. This system will give you the convenience and sense of security you are looking for and, it is reliable. Don't believe the $19.88 scams from other wireless providers - that's for 3 (three) window/door sensors and a motion detector. When you are sure you are looking at apples vs apples for the number of doors, windows, garages, fire alarms, window breakage etc sensors and monitoring you want, you will find as we did that FrontPoint is your best contract option out there.

0

Score

Jessica Aurora, CO

Sep 10, 2014

I needed them to show up twice - once they went to the wrong address and the 2nd time they said it was likely a spider going across our sensor. It wasn't...it was a break in and they refused to send police. I can't imagine any reason to pay them if they can't or won't get police when you need them.

10

Score

edward Newport, TN

Sep 9, 2014

Very pleased overall with my Front Point System,enough where I just installed another one at my daughters new house.I just hope that the services never change,and the voices on the other end of the phone stay courteous and helpful just like day one.3 YEARS in and I`M happy!!!!!!!!!!!

9

Score

Deanna Pittsburgh, PA

Sep 8, 2014

I love that you can add things at your convenience to this system. I plan on adding more items over time and like that you can change items and "move" the system with you when you change residences. Usually items arrive within two days, plus the customer service folks are very friendly when you need help with something via phone. You can activate/check the system remotely via your smartphone or the internet so I can tell when my husband leaves and turns on the system (or when he forgets) from work. Overall, we've been very happy with the system.

10

Score

[email protected] Aberdeen, WA

Sep 6, 2014

We spent weeks researching the ups and downs of various security systems before calling FrontPoint. We were very impressed with our first contact --questions answered, details provided, guidance but no hard sell. We decided go with FP and have been very happy with the system. Nice integration between the monitoring devices, the home control panels, email alerts, "myFrontpoint" website, and the FP monitoring site. I love that our iPad becomes another control panel when we travel. Last weekend we were 3 hours from home when I received a call from FP that an entry sensor had sent an "open" alert. At my request FP contacted the local police who checked the home. No call back from FP is good news but, to be sure that everything was alright, I called FP and requested the phone number of the local police dispatcher. The dispatcher confirmed that the police had visited the house and reported no entry issues. Follow-up conversations with the police suggest they were at the house within 3 minutes of receiving the call from FP, checked all entries and found none open. The history log from our FP website identified the "opened" entry as a garage door. By reviewing the log, I can see we opened and closed that garage door at 8:10/8:11 am, turned on the security system at 8:26 am and left town. The garage door sensor reported "open" at 11:43 am and "closed" at 12:27 am. The police were on site during that time and confirm the garage door was not open, suggesting the sensor sent a false alert. I will be contacting FP about this. Meanwhile, it is nice to know the response to the alert went as it should have.

8

Score

Victor Auburn, WA

Sep 5, 2014

I have been very pleased with Frontpoint for years. Recently one of our window sensors went bad and they replaced it for free. The only reason I didn't give them a 10 was because it took several calls to get the sensor renamed to what it was previously. This should have been handled on the first call.

10

Score

Emilie Cruz Vienna, VA

Sep 4, 2014

We have had FrontPoint installed in my home for about 3 years now and I am very pleased with the service, quality, and performance. We chose to install the system ourselves and the process was very simple and the customer support during the process was helpful and patient. Set up was easy, the representatives as Frontpoint walked us through every step. We also have light modules, a water sensor, and a fire alarm. We trust the service and product; and have recommended them to many others. Our parents now also have Frontpoint. The fact that my mom is able to use the system easily, proves how user friendly and simple it is to use. I love the light schedule functions!

9

Score

Michael Miami, FL

Sep 3, 2014

The processor setting everything up was easy and convenient. They are top quality. My contact for setting up my contract was a pleasure to work with and very professional and responsive. The only reason I didn't offer a perfect score is because when I called the after hours service center, there was a gentleman who was rude that I spoke to when I asked questions because my alarm was not arming and disarming properly from my phone.

9

Score

Malissa Sedona, AZ

Sep 1, 2014

I am very happy with front point, they call if I ever have an alarm go off and it's easy to call back and tell them if it's a false alarm.

9

Score

James Washington, DC

Aug 30, 2014

Installation was a snap. The equipment is top quality. I've talked to customer service a few times for a variety of things -- they are pleasant, helpful, and incredibly accommodating every single time. You can reach them by phone, by e-mail, it doesn't matter -- they treat you as if they really value you as a customer. I have the interactive service, wherein I can use the web or my phone to figure out what's going on at home. I gave FrontPoint a 9 instead of a 10 because doing things like checking door locks, turning on lights remotely, or using a camera is a more expensive level of monitoring. But I personally think there's no reason that you should have to pay more for monitoring if you already have the interactive level of service! If they change that pricing detail, then I would give them a 10!

9

Score

Al Malvern, PA

Aug 30, 2014

Straight forward setup and acceptably priced.

10

Score

Jason Cole Albany, NY

Aug 30, 2014

The system itself works great; we have over 25 sensors and 2 cameras and have had only a couple complications in the 4 years we've had it (mostly my fault). Their customer service was on top of every issue I had. When I broke a door sensor, they over-nighted a replacement. Friendly, knowledgeable, and eager to help. I was just telling my wife the other night how great our system is...it's one of those things you forget about because it just does its job day in and day out without issues.

10

Score

Matt Roselle, IL

Aug 28, 2014

If you can do simple hands on things yourself, then FrontPoint offers a great solution. Awesome customer service, great resources, and good prices. Main benefit for me is the cell service as the primary means of security since we do not have a home phone. If you don't know how to do simple hands on things yourself, then pay somebody else to do it.

9

Score

Josh Auburn, CA

Aug 28, 2014

Easy to install, quick to configure. Super responsive support. All around highly recommend.

10

Score

Mark Hudson Red Oak, TX

Aug 27, 2014

Consider me another happy Fromtpoint security customer. If there has ever been a problem (rare) question or concern they always respond quickly with answers. The equipment has been wonderful and having video access to my property is wonderful for piece of mind while traveling. They have a customer for life with me!