Frontpoint

Frontpoint

7.1

Our Score

7.1

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint's Pricing

Frontpoint's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint's monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint's control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page). Frontpoint's customers rate them higher than SimpliSafe's -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly. That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 728
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

728 Frontpoint Reviews

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10

Score

Vince Mazza Chicago, IL

Aug 5, 2019

I like everything about frontpoint. One thing that would improve it is an outside siren.

10

Score

David Watson Verona, NJ

Aug 5, 2019

Prompt delivery and easy to install. Great customer service.

8

Score

Scott Reynolds San Francisco, CA

Aug 5, 2019

Good products and communication. Help installing outdoor cameras would be nice.

6

Score

Kanwaljit Sujlana Stone Ridge, VA

Aug 1, 2019

Ok. Needs to come more sleek design. Needs to improve on notifications (get very delayed notifications)

0

Score

Karen Johnson

Jul 26, 2019

BEWARE READ BEFORE PURCHASE, wish we knew!!!! This will be the fifth defective fire alarm. We get false alarms all the time. We have had the fire department here wasting their time & money all due to false alarms. We have been called back home by false alarms, when even being in the hospital thinking, omg, our dogs, but no fire, just another faulty piece equipment. Five times already. Its now 3:30 a.m. and we had another false alarm. They refuse to refund us for equipment. AND They refuse to cancel our contract without charging us $479.00 We will see you in COURT!!

10

Score

Ana Greaves Carol City, FL

Jul 25, 2019

I have no complaints so far no issues, the service is great. the equipment work great.

10

Score

Clifford S Johnston Abilene, TX

Jul 25, 2019

My experience with equipment and staff has been excellent.

10

Score

Gizzi Grape Creek, TX

Jul 25, 2019

Was instantly impressed with their knoledge of their products and the sincere interest in trying to help me.

8

Score

James Raies Jackson Belden, OH

Jul 25, 2019

Service is good but they need to allow access via the app for all levels of service

8

Score

Ms. Geller Scarsdale, NY

Jul 25, 2019

so far good product, but should not be charges for app to lock/unlock when i am inside the house.

8

Score

Ryan Croon Dartmouth, Nova Scotia

Jul 25, 2019

Only two (2) things i suggest improvement on. 1) better online support for the hub (for example what does a blue light mean?) 2) the sticky paper for the door sensors is not the best. When it falls off, alarm goes off, police come and a fine is issued.

5

Score

A Machado Lyndhurst, NJ

Jul 23, 2019

We have had numerous issues with their equipment and they've resulted in way too many false alarms. From the equipment falling off the walls (their units adhere to the wall and of course adhesive fails over time but you don't know when that will happen) to worse, the units just failing. Last night, our 8 month old smoke and heat detector malfunctioned and wouldn't stop beeping after sending out 4 false calls that we had to shut down. The company won't warranty it - forget three years. If you are on month to month, which they promote as a huge benefit to using them, they don't warranty your product AT ALL. Period. Could be a day old and too bad according to them. This is on the heels of another unit malfunctioning twice, the second time causing the police to come. This is serious. Police are too busy for this stuff. We've had to replace the entire panel as well as it's battery and we've only had the system 5 years total. The new light units they sent malfunctioned. I'd bought those to replace my original one that with only sporadic use here and there, had malfunctioned. Enough. We will be leaving them.

0

Score

Deward

Jul 22, 2019

This company should not be in business. They sale you a product and service to monitor. Then wait 6 minute to call police. During that time they stole about 13800.00 out of the home. Then front point required use to pay for remainder of payment before we could get a good alarm company. Will not recommend this company for anything. I deserve all my money returned plus the 13800.00 dollars lost due to their stupidity or laziness

1

Score

Margaret Miner Homedale, ID

Jul 19, 2019

The entire time with Frontpoint, the break-ins never stopped. Each time I asked questions, they assured me the system could not be compromised. I called to cancel because crooks were never kept out, never set off alarm, never left pictures or any data. Talked into upgraded system that would do the trick. 30 day trial. Sign contract for product. Then read their blog on jammers compromising the system. Sent upgrades back and wanted to cancel. Now I'm told I have a 3 year contract. Makes no difference what customer service said. And insisted jammers won't work in spite of company blog. Even the wifi cameras can be easily jammed. Finally, I spoke to someone who said my description of the incidents was hacking. Anything with an IP address can be hacked. Swell. Now I am still stuck with a service that has never come through and seems is not protected from hacking. I really feel deceived and betrayed.

8

Score

Darya Matthews, NC

Jul 18, 2019

I like how I can control how much security I have. It seems to be working. They are very responsive.

8

Score

Donna Madison, MS

Jul 18, 2019

Everything arrived in good shape and in operating order. It was easy to install and they were very detail oriented in explaining the service and the features and installation process.

10

Score

Merissa Lake Charles, LA

Jul 18, 2019

I think they could be a little bit cheaper but I am willing to pay the price for the customer service and the equipment. They are always there if you have problems and will troubleshoot it. It seems to work, when you open the door the alarm goes off. I haven’t had one issue yet.

8

Score

Yunsong Windsor, Ontario

Jul 18, 2019

Customer service’s technical skills are good, they know what I am talking about and resolve the issues but one concern is I was trying to call and it went to an auto thing that said it would call back the next day but it didn’t. The equipment is easy to use but I am not able to connect it to my home WIFI.

6

Score

Ryan Albuquerque, NM

Jul 18, 2019

They seem pretty happy to help and they will do pretty much anything to make sure you have a good experience. We’ve had to send back multiple sensors because the completely fail to be seen by the security hub and we still have issues with sensors ten percent of the time. It is convenient to able to look at my phone to know certain events or to check on my dog.

10

Score

Don Bland, MO

Jul 18, 2019

It gives me a sense of security. I am totally satisfied so far with everything. I have had other alarm systems before and they are just as good as the others.

8

Score

Anonymous Burnaby, British Colombia

Jul 18, 2019

I feel more secure. I wish they would make their app available at a reasonable price, it seem like it charges ten dollars a month to use the app. Everything has been great except some of the stuff doesn’t take well. Ninety percent of the time when I call, I can get through pretty quickly and they resolve whatever issue I have.

10

Score

Dana Brentwood, NC

Jul 18, 2019

Customer service is always there to help. I like the automation and that I can view everything from my phone.

8

Score

John Quincy, FL

Jul 18, 2019

Efficient and easy to use. They have been supportive every time I call and they fix the issues pretty quickly.

8

Score

Shari Lake Elsinore, CA

Jul 18, 2019

A couple of times I have not been able to turn off the security alarm with the keypad so I had to do it with my phone, there are a couple of glitches. When I call, they react.

8

Score

Ryan Farmington Hills, MI

Jul 18, 2019

Before I chose them, I spoke with several companies on the phone and I liked what Frontpoint offered best. Most of it works really good, though there was one on my garage that fell off and it didn’t work quite well but overall it works.

10

Score

Nancy Melbourne Village, FL

Jul 18, 2019

It works and I like that I can check it from mt phone and it is easy to read. They always answer call and solve problems.

10

Score

Kyonia Philadelphia, PA

Jul 18, 2019

The best thing is being able arm and disarm without being there. Customer service gets back to you and try to help as best as they can.

10

Score

Betty Jonesborough, TN

Jul 18, 2019

Frontpoint is an enjoyable company because it is not in your face and is there when you need it but disappears when you don’t. I had no idea what I was doing when I was installing the system and the young man on the phone was the sweetest thing and walked me through it for almost forty five minutes to an hour. They have the nicest people working at their company. The equipment works, I feel secure.

10

Score

Tansy Caines

Jul 4, 2019

I have had my home security system for 4 years now. Ever since we got robbed, I feel so much safer. And if I was to get broken into, I like the fact that this system is a crash and smash system. So if the intruders destroy in hopes of shutting up the alarm, it's still going off in the main office and police will be notified. Very good system so far for me and my family.

10

Score

Tony Springfield, OR

Jul 2, 2019

Frontpoint is excellent. Love the the door lock, the skybell, and the integrated lights. Customer service is excellent, you can call one person with multiple issues and be taken care of instead of being bounced around from person to person. The only thing I would say is to offer more z wave compatible devices. I know they aren't offering wireable devices so the homeowner wont have to call an Electrician but I am one so I would like to see more.

8

Score

Blahblahblah Sunset Beach, NC

Jul 2, 2019

Good experience so far, but price is higher than other DIY security systems

8

Score

LW Jamaica, NY

Jul 2, 2019

My experience has been good so far. The product gives you a good bang for your buck. Their response time to alarms situations is also very good.

6

Score

Jarrett Simisky Cecil, PA

Jul 2, 2019

Positive experience overall, a little pricey.

8

Score

Lorraine Marie Cutshall Sugar Creek, MO

Jun 25, 2019

So far good I like everything except a battery sensor to my door started getting low a month after starting service.

8

Score

Renee Zellner Village of Lakewood, IL

Jun 25, 2019

Quick response to issues. Professional responses..

8

Score

M.D. Taylor Little Rock, AR

Jun 18, 2019

So far it has been quite positive, with only a minor glitch that came about when I changed my WiFi and didn't know to inform the company.

6

Score

Mike Payne Stephens City, VA

Jun 18, 2019

Like the cameras, don't like the system.

6

Score

Jeff Wolfram Burbank, CA

Jun 18, 2019

The customer service is great. The product is okay.

6

Score

Nick Rocky Point, NC

Jun 18, 2019

Constant customer service calls to fix repeated problems with often the same component. Took too long to finally send a replacement.

10

Score

Raja Jersey City, NJ

Jun 18, 2019

Customer support has great service and quick responses.