Frontpoint

Frontpoint

7.1

Our Score

7.1

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint's Pricing

Frontpoint's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint's monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint's control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page). Frontpoint's customers rate them higher than SimpliSafe's -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly. That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 728
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

728 Frontpoint Reviews

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10

Score

Shanise Fayetteville, NC

Jun 18, 2019

This past year we've had experiences with a representative that has not been able to complete our needs. Their security equipment is easy to use and I could set it up myself and it works.

10

Score

Anonymous West Des Moines, IA

Jun 18, 2019

They were always there to answer my questions when I had them. They have a pretty good response time. I like the ease of using it and being able to control it from wherever I'm at.

8

Score

Ginger Bloomington, IL

Jun 18, 2019

When I do call, I can get through and Frontpoint is able to help me. I believe there are better ones out there but this equipment works just fine.

8

Score

Steven Fort Bragg, CA

Jun 18, 2019

Every time I've called in when there's been an issue or question, the responses have been prompt and has been resolved. So far everything has functioned more than satisfactorily. I like the convenience of the installation.

8

Score

Claire New Albany, OH

Jun 18, 2019

The customer support was supposed to call me back and never did so I wasn't pleased with them. I had to go back and call again, but when I called then, I received good service. The camera doorbell was difficult to put together. One of the door sensors didn't work and I had to get it replaced. The camera doorbell has to run off a regular battery and it's difficult to actually open the case. I don't know if if it works right now so it's a little bit more cumbersome. I would suggest the cameras not having more equipment. The cameras are so small, it could be attached to the equipment that is already provided.

8

Score

David Valley Center, KS

Jun 18, 2019

They've done pretty good for me so far. I have a bad unit and they got it replaced very quickly. It seems to work good and covers all my windows and doors.

8

Score

Alfred Mulino, OR

Jun 18, 2019

They do pretty good with customer service. It just sometimes takes a little longer to get back on emails. Right now my internet at my home isn't the best and so some of their products don't work as they should. The system is easy to use and it's accessible through the internet to look at your cameras.

8

Score

Ryan East Sandwich, MA

Jun 18, 2019

I've called them several times and they were quick and easy to speak to and they were real people and not recordings. It was easy to install, you can do it yourself, and the guide was simplistic. I really enjoy the app.

8

Score

Stephen Mamaroneck, NY

Jun 18, 2019

The service was fairly fast and responsive. I think the quality is good but it can be improved.

5

Score

Dennis A Ellis Wabash, IN

Jun 16, 2019

I was told that the monitoring fee would be 34.99 but after I received and installed everything I am being charged 44.99. Their advertising is misleading.

10

Score

Jing Yang West Lafayette, IN

Jun 11, 2019

Low battery of the machine while machine is plugged in all the time

10

Score

Patricia Handshy Antioch, TN

Jun 11, 2019

I have no complaints—I accidentally set off alarm and they were there.

10

Score

Margaret Plymouth, MA

Jun 11, 2019

Support is knowledgeable and helpful resolving problems.

8

Score

Kevin Gurnee, IL

Jun 11, 2019

Frontpoint offers great telephone support for installation and troubleshooting. The features we continually updated.

8

Score

Anonymous Elsmere, DE

Jun 11, 2019

Customer service is excellent, however I'd like to have my whole house secure

0

Score

JOHN NGO

May 31, 2019

Hardware malfunction all the time and trigger false alarm. Every False alarm that I don't catch cost hundreds of dollars in my city. They send an email about this but never mention it over the phone. This is only 2 months into the contract. I call to cancel and they demand that I paid an early termination fee and they will do nothing about it. I being charge over $3000 because I pick this company. This does not even include the money that I spend on the hardware. Go with simplisafe., no contract is the way to go. BEWARE, I pick them for the good reviews but if there is something wrong, you are on your own.

8

Score

Byron Lawrence Pleasant Grove, UT

May 31, 2019

Overall works fine. However, Frontpoint had committed to/advertised a touchscreen/digital panel when I signed up and I received a basic, pushbutton device. The process for getting this fixed was a pain and required me to follow up and figure it out. I shouldn't have had to do that.

8

Score

Victoria Louisa Morales Mountain Home, ID

May 31, 2019

So far everything is going well! The only other item I would like is to have a door lock synced with the system. That way it would disarm when unlocked or arm when locked. Or something similar to that.

8

Score

Anthony Aurora, CO

May 31, 2019

Truly stellar customer support.Better then Amazon.Problem for me is signal issues.

6

Score

Roy Fayetteville, NC

May 31, 2019

The service is mediocre. There are times when the devices turn off.

10

Score

Fabiana Canton, MI

May 31, 2019

The equipment came shortly after I ordered it and was easy to install.

10

Score

Douglas Cranbury, NJ

May 31, 2019

I like how the service is completely wireless. Customer service answers all of my questions, and the app is very user friendly and easy to use.

10

Score

Monica Selma, TX

May 31, 2019

The service is tailored to my needs, and is very easy to set up.

10

Score

Mike Ann Arbor, MI

May 31, 2019

I get complete information when I call in to customer service. I like how I am able to access my home security with my phone, and control the motion detectors.

8

Score

Freya Gold Bar, WA

May 31, 2019

Front point sets their prices low, and their devices are made to be user friendly. Customer service is rarely available. Front point is a great company, but their customer service lacks.

10

Score

Debbie San Antonio, TX

May 31, 2019

Customer service took care of me when I called in about missing pieces in my package. They were very responsive to my alarm going off.

10

Score

Patricia Brookline, MA

May 31, 2019

The customer service representatives are very personal and they help you throughout the whole process.

10

Score

Becky Phoenix, AZ

May 31, 2019

Front point is cheaper than other security companies and customer service made sure they answered all of my questions.

1

Score

TT Frisco, TX

May 30, 2019

I got a pushy salesperson and bought a system knowing that I can retract. I did and now I wait for 15 days for my refund and had to call several times, being connected FOUR times and waiting loooong.....never again. They claim customer service as their strength, and the truth comes out when the rubber hits the road.....they dont cherish customers at all

0

Score

John Mol

May 25, 2019

Upon installation of my system I was able to go to the app and see all of my sensor points listed and when they had been activated. This feature was deleted sometime later and when I called customer service was told that this feature could be restored for an additional $10 per month. Very disapointing money grab on their part.

5

Score

TJW Stockbridge, GA

May 22, 2019

BEWARE. While I was happy with the service when I had it, but when I tried to cancel it, that is when the problem started. I call and gave my verbal password to cancel the service, they still wanted to charge me an extra month for service when I no longer owned the house. Beware of when you try to cancel clearly calling is not enough.

1

Score

Haiden Dodd

May 21, 2019

Do NOT enter any contract agreement with FrontPoint. Faulty and unreliable hardware and software! Multiple instances of false alarm and system failure. Troubleshooting has not resolved the issues and FrontPoint refuses any contract termination. Customer service channels were once fully staffed, now you get to enjoyed the automated answer services. FrontPoint leads with profitability over customer safety.

3

Score

Beth Gittess

May 20, 2019

I am moving to Ring after three years. I had the glass breaks, and they fell from the walls. When I contacted Frontpoint, they sent me simple two sided stickers for the walls. I eventually set them on the floor. Guest would ask what they were and I would tell them they won't stay on the walls. They did respond when alarm went off accidentally.

0

Score

Glen watkins

May 19, 2019

I called in Jan to cancel service due to selling my rental property, but I was advised I had to pay until end of contract which was another 10 months. I said instead of paying a lump sum I will pay until end of contract which I did plus one extra month. They tell me now because I did not notify them in writing the contract is still valid

8

Score

Andie Allen Spokane, WA

May 17, 2019

We've had an overall good experience. Getting signed up with FrontPoint was a bit of a challenge because there was a ton of phone tag with the rep. Working full time that wasn't easy to break away to talk for periods of time multiple times just to get set up. We finally asked for another available rep at the time we called to just get it done. Since having our system it's been great, from packaging presentation, set up ease, and follow up support. The app is pretty good too. Would like the feature of alarm set with no delay Thru the app and to be able to silence the beeping as the alarms are setting Thru the app.

10

Score

Tim Seattle, WA

May 17, 2019

Very good. Everytime I have talked with someone from configuring the keypad to false alarms they are helpful, knowledgeable, and professional.

0

Score

Robert Church

May 13, 2019

First of all, this service is NOT worth the price of the monthly bill. Getting out of the service is even worse and dealing with an inflexible, unfriendly customer service group is near unbearable. To get someone on the phone for help takes an average of 20-30 minutes and they are anything but service oriented. Run, do not walk, away from this company. I used them for over 5 years, I hate to admit, and have regretted ever signing a contract to use them. They are awful. Robert Church

0

Score

Thoams Enid, OK

May 10, 2019

There are much better companies to use that are far more ethical. Think twice before singing up with this group.

2

Score

Alex Chow Scranton, PA

May 10, 2019

You are locked into a three year contract with them. If you cancel before then, you will OWE 80% of the remaining term monthly payments. And my image sensors became obsolete within a year. You buy it, you own it, you're STUCK with it.

8

Score

Pat Sunshine West Chester Township, OH

May 9, 2019

Good experience. We feel our house and belongings are safe when we're away for an extended amount of time.