Frontpoint

Frontpoint

7.1

Our Score

7.0

User Score

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution.

They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint's Pricing

Frontpoint's equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring.

Frontpoint's monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring.

The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology.

The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint's control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys' IQ Touch-Screen Control Panel.

New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it.

Once you've installed the system, a quick call to Frontpoint will activate it and make sure it's performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint's Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company's great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we've seen from Frontpoint customers is the contract. Some reviews mention that they didn't understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance).

We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can't go wrong.

They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we've summarized them for you on this page and on SimpliSafe's page).

Frontpoint's customers rate them higher than SimpliSafe's -  many of those touch on customer service. With Frontpoint, you don't have to purchase your equipment upfront, you pay it off monthly.

That's why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don't need a contract for alarm monitoring. We've also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its "Professional Package". For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package.

With this plan, you'll be notified immediately of any alarm activity within the home-whether it's a matter of security or an environmental threat.  You'll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint's automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Ratings Breakdown
Monthly Monitoring Fee $34.99-$49.99
Install & Equipment Fee $69+
Contract Length 36 Months
Cancellation Policy Fees Apply
System Relocation Fee Free
Number of Reviews 742
Review Last Updated: February 21, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

742 Frontpoint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Owen Clifton, VA

Mar 21, 2019

Frontpoint is very professional and courteous. They resolve issues in a timely manner. My family really loves the mobile app and being able to check on the system and loved ones from anywhere.

10

Score

Powell Newport News, VA

Mar 21, 2019

Customer service calls right away once there is a problem.

10

Score

Linda Lafayette, LA

Mar 21, 2019

They always call me if there is a problem to make sure everything is ok. It was very easy to set up.

8

Score

Anthony Bradford, PA

Mar 21, 2019

Frontpoint's price is competitive with other services.

4

Score

Mary Fort Washington, MD

Mar 21, 2019

This service is overpriced. A little less than a month after I got the services, I was having issues with it.

10

Score

Michael San Antonio, TX

Mar 21, 2019

The devices are easy to install, have good value and have been very effective. Customer service has been very helpful.

1

Score

Owen Karre Apo, AE

Mar 20, 2019

It called the police for us once. That was good. Turns out the sensor was just too cold. Embarrasing. Everything else sucks too. The door sensors were ok at best. Yes, I installed them correctly FrontPoint. The motion sensors are completely worthless if it gets to humid or cold in your garage. They have about a one month life span and keep constantly setting off the alarm. Did you know that some people don’t have heated garages frontpoint? The control panel has a battery in it. Rechargeable right? No. Let your system come unplugged for a night and endure what comes next. Constant low battery warnings on the app. If it is rechargeable then it doesn’t work like advertised. What I have mentioned thus far would still allow a mediocre rating but the customer service blows. Try calling at midnight to get a new battery sent to your house for the control panel. You will be disappointed. Security is important but not to them. Our house flooded and we had to evacuate. Keep in mind our house is ruined. We wanted to cancel the last 4 months of our contract. That might seem a little shady to a person who doesn’t have a heart. We have years of financial difficulties ahead of us now and FrontPoint can’t let 4 measly months of payments go. That’s cold hearted. Thanks for nothing.

1

Score

Rz J

Mar 19, 2019

This company (Frontpoint) has somehow spammed the internet search with 5 to 4 star rating, this must be fake. I was actually searching for people who have trouble with their system with this company and "Google" turned up a whole page of 5 star reviews instead. Don't get suckered in, when I was searching for a security company, I thought WOW this company must be amazing when I saw these reviews too. Things to be aware of: 1. They will give you a 30 day free trial but at the end of that if you go with them, it is a 2 year contract. 2. There is "NO TECHNICAL SUPPORT", literally none. The equipment belongs to you from day 1 and anything happens, they are not responsible for it. There will be no technician to come out to your home like the major companies to help you with the sensors or panels. I had to talk to this girl that had a major attitude who knows nothing about alarms that was just reading from a script. I was telling her that for over a 1 year and so I have had zero problems with the system period but suddenly, my sensor"s" all started to go off by themselves at random when I arm them. The rep. kept telling me to test the sensors, and I did. It took 4 days for them to come back and tell me what I already know, no problem with it. The method was for "me" to hide this senor in a drawer while they deactivated to see if anything trigger it - not a very intelligent test given my problem. I even had other sensor that went off which I complaint bitterly to the rep. that call to confirm the alarm; when I spoke to the "tech" rep. she had no idea I even had another event. I am still trying to figure out what is wrong and I am trying all kinds of things like moving the sensors and testing the system on my own - YOU ARE THE TECH. 3. The base plan with Front point is over $40 compare to other major security companies this is highway robbery. I thought I was going to get better equipment and services but in the end, I am only giving money to a company that hires a bunch of useless telephone reps. 4. You have to install it yourself, so anything goes wrong, they say it is your fault. Only good thing about this is that if you are in a real rush and I was, this is your best option. Security is no joke, don't do this, you'll regret it. 5. They will bend over backward for you on delivery and getting options etc. but that is it. After that you got nothing, no support. 6. I am canceling this circus and going with one of the majors, good luck all.

0

Score

Mahlon Lisk

Mar 14, 2019

I live in Canada and thought I was making the right choice choosing frontpoint security. The sales person told me that they have all the functionality of all the big alarm companies in regards to alarm and automation. No they do not. It was a total lie and their equipment is sub par at best. The panel is from 1980. The cameras take multiple hrs to setup. They charge me as a Canadian in US dollars. This isn't in their contract and won't adjust it. They charge for all the shipping of their equipment to head back south of the border. They do reimburse you but not with interest. They took 65 days to refund me $165 USD. Alarm system is crap. You can't write rules for alarm times, you don't know when doors have been left ope, you can't open automated door locks unless it's their door lock. They discussed this with me at purchase they can open and enable any door lock like the one I listed from my previous alarm company. I want out of my contract for the lies and sub par equipment. The alarm system doesn't function the way I was told it would. All their reviews are 5 stars or 10 stars.... They obviously manipulate the ratings, which is even worse as a consumer. I hope this review gets the attention of someone at Frontpoint security. I want out of this commitment and contract without the bs penalties. I'll be glad to send all your equipment back the way I received it, so I can go back to Roger's.

0

Score

Janice M Albracht Higgins, TX

Mar 11, 2019

I have never used the equipment. It was never activated. I spoke with the company before the 30 days was up to cancel. They sent me more cameras. I do not want this product, I've already been charged 191.99 to my credit card and 199.99 for the equipment. They are now saying it will cost me over 800.00 to cancel. This is a scam. Janice Albracht

0

Score

Grace Greenwich Philadelphia, PA

Mar 8, 2019

I have been trying for months to cancel my service. I have now been transferred twice while waiting for someone to address my issue. Their way of keeping customers on the hook for the security system is by sending you in circles and telling them I am not speaking with the right person to cancel. They have records of my attempt to cancel in writing and via phone call in their records. However, they continuously bill me and send threating phone calls to me and let me know they are not going to help me. I just spoke with a representative that wanted to question me regarding when I called and who I spoke with. My recommendation is DO NOT choose this as an alternative.

1

Score

Kyle Doty

Mar 8, 2019

The service was just so so. I called to cancel and was told that I had a multi-year agreement after I had been with the company for over two years. Every time I call to cancel, I'm told there are four more months left on my policy. No matter when I call, I'm always told that it's four more months. The customer service people are terrible to deal with and do not record all calls. They also refuse to send customers to their supervisors when asked.

6

Score

Thaddeus Albany, LA

Mar 5, 2019

Front point service has been a decent service. As far as there security indoor security camera has been a problem since day one. Poor quality and will not stay connected to the access point for viewing.

10

Score

Glenn Alpine, UT

Mar 5, 2019

Fast concise technical support, has taken our home security to a new level

8

Score

Carol Alpine, UT

Mar 5, 2019

Easy to work with. Economical. Sensors do Not always fit Doors. This is a problem. Their recommended fix is a problem.

0

Score

Eric Bewley Denver, CO

Mar 3, 2019

I've had service with several companies in several different locations over the years. I've seen nothing to suggest that Frontpoint is any better or worse at monitoring a site than any other company, but they definitely are the WORST when it comes to disconnecting service! They will charge you and force you to have service for at least a month after you place the request to disconnect service and send them an email to confirm it. It might be in their agreement, but who is going to remember that after having the service in place for several years? As far as I can tell, it is just a way to get more money out of people. Even after you explain to them that you do not reside at the address, but that someone else does, they will continue billing you, and continue calling you every time that an alarm occurs. Today was the FOURTH time that I explained to them that I do no live there, it is a rental property with new tenants, and that I am NOT TO BE CALLED concerning their alarms!!! It is Frontpoint's policy that they must have active numbers on the account to call, so they will not remove any of the prior resident's information until a new resident starts service. *** SAVE YOURSELF THE TROUBLE AND AVOID THIS COMPANY!!! ***

0

Score

Michael Irwin Lubbock, TX

Mar 1, 2019

Frontpoint was fine while we were under contract. Once the contract was up is when trouble started. I called in like I was supposed to and spoke with a representative from Frontpoint. He told me everything is taken care of and that was all he needed. I noticed a charge to my account from Frontpoint for March. I went through my bank account and saw the charge in February as well. (I know, I should have saw this a month ago.) I called today, Sat on hold for 35 minutes, just to be told it was my fault even though I was not told about this 30 day written notice when I called in December. They said they will not refund my 2 months they took money from me, only 1 month. I am sorry, they were not monitoring the house. No account to track. Why do they deserve to keep my money. Because of something I was not informed about. Horrible business practice and customer service. Be careful when you leave these guys. It will cost you!!!

6

Score

JH

Feb 28, 2019

It's okay. Lighting is very unreliable. Silent arming is not silent.

10

Score

B.J. Natho

Feb 28, 2019

FrontPoint is awesome! Each time the alarm has been set off they're on the phone immediately.

8

Score

Georgina Marquez

Feb 28, 2019

Overall great, no concerns. From my initial call, the rep was very helpful. The install was easy and system is itself is user friendly.

5

Score

Ian H.

Feb 27, 2019

The equipment is good, but motion sensors generating false alarms were a continuous problem. The phone app is good and easy to use... where this company falls flat is their intransigent unwillingness to cancel a contract without forcing you to pay the entire term you have left. With Canadian exchange, the bill became ridiculous, yet they would not let us out of the contract. When the term was up, they put the hard sell on us and bad mouthed other security companies. The final insult was forcing us to pay an extra month even after reaching the end of our term. Last time I ever opt for a fixed length contract. Way better options. One other p*ss off was their utter unwillingness to ship via postal mail. We are rural and remote; we were forced to travel 2 hours to the shipping company depot.

0

Score

E.L. Ingram

Feb 26, 2019

We never received the system yet they continued to charge our bank account for service we never received.To make matters worse, since I stopped further payments on our bank account they have continued to harass us even after we told them we were canceling the service for nonperformance. We wrote the state attorney general's office to see if they can be prosecuted for fraud or larceny.

10

Score

Marci

Feb 19, 2019

When I sent them a message, it took like 3 or 4 days for them to get back to me. Other than that, it's easy to use.

10

Score

Anonymous

Feb 19, 2019

When I call them, they are available right away. They helped me get the thing set up. There was a billing problem, but they resolved that immediately. They're very approachable and accommodating, they make everything clear and understandable. It's easy to operate, so far there have been no malfunctions.

10

Score

Christy

Feb 19, 2019

We love the app because it's really simple and there's not a lot of choices on it, which is good for me. It doesn't look junky, but I wish that some of them came in different colors so that the sensor on the front door would match the brown door.

8

Score

Angela Brinsmade, ND

Feb 19, 2019

They've always been very helpful, and I don't have any trouble operating it.

8

Score

Larry

Feb 19, 2019

They're really easy to work with and have good customer support. When I had to call them, they answered my question right away and I didn't have to wait to talk to a bunch of people. I haven't had any problems with the equipment.

10

Score

Anonymous

Feb 19, 2019

There were a couple of occasions that I had to call them, and I waited and waited, and they never called me back. I've waited an hour and a half to two hours and I have to call back a second time. Before I got Frontpoint my house was broken into 4 times and this now the alarm went off and he went running like a scared rabbit.

10

Score

Katrina Colorado Springs, CO

Feb 19, 2019

They are very professional and spend time teaching you. I looked at other alarm companies and I didn't particularly like them by comparison. I feel like their stuff is higher quality and easier, my child can use it if I need them to.

8

Score

Joseph Fairfax, VA

Feb 19, 2019

They are receptive, helpful, knowledgeable, and smart people. Their system is a little inconsistent, such as when the sensors say it's open when it is closed and perfectly mounted. That is frustrating for me as a customer.

10

Score

Jordan Charlotte, NC

Feb 19, 2019

The gentleman I spoke with helped me set it up and figure out what I wanted to purchase. We had a couple sensors fall off the door and we had to re-attach them.

10

Score

Thomas

Feb 19, 2019

The equipment seems to be a little light and sometimes doesn't work very well. But, so far, they have been a good company to work with. They respond quickly and answer my questions.

10

Score

Liang

Feb 19, 2019

Sometimes there's a little bit of malfunctioning. But, they are very responsive and solution focused.

4

Score

Dorian

Feb 14, 2019

I've been a customer of Frontpoint for over a year now. I'm happy with their customer service, not worried about costs, their response times are good, and the equipment is decent. Where I'm disappointed is innovation. I went with Frontpoint because they promised advanced features like mobile phone integration and geo location services. I want a security system that reliably arms itself when I'm away, and disarms itself when I arrive. I want it to know to set "stay" mode alarm when I go to bed, and to then not set off the alarm when I walk out the front door in the morning. I understand these are hard challenges to do consistently, but I was looking for someone that at least tries. Frontpoint does none of this. It's an old-school, single panel, manual code entry arm/disarm system that happens to have a smart phone app. Its "geo services" consist solely of sending you a reminder notice to set the alarm yourself when you leave the neighborhood, and its app is pretty much just a way to manually arm and disarm from your phone. I don't want to manually input codes to security panels 4-5 times a day, and either leave my house entirely unprotected or set off my own alarm if I forget even once. That's the reason I have never had a security system in the past, and their marketing sold me on the promise that Frontpoint had solved all of that. It doesn't. Now I'm $1000+ in equipment sunk and in a 1+ year contract that I can't break.

0

Score

Kevin Ming Fort Washington, MD

Feb 12, 2019

Worse company ever!!! Worse company ever!!!! Stay away, currently filing complaint through MD State Attorney office on this company. Read their contract before you sign anything, they literally have things in there that are borderline illegal. For a company responsible for protecting your family and home, they take no responsibility should anything happen and they do not stand behind the warranty they sell you. For instance, NONE of my door sensors work, I am literally paying for motion sensors and after spending 4 plus hours over a five days on the phone with their customer service nothing has been done. I even emailed their founder and CEO and only silence. This speaks volumes to the kind of company they are. This is the reason I have taken it to the State Attorney office. Please go somewhere else, they do not deserve your business. If I could I would give them a negative star.

8

Score

Anonymous Corpus Christi, TX

Feb 7, 2019

Excellent Customer Service. Would like better technology, more add on options(equipment we can use)

10

Score

Tanya Port St. Lucie, FL

Feb 7, 2019

Easy to set up, economical price, customer service was helpful with purchase of product and shipping.

8

Score

Moore Alexandria, VA

Feb 7, 2019

My experience with setting up the system was very good, relatively easy. So far, the customer service people have been very nice and helpful, which for me is very important.Unclear whether you have to go to website to pay each month or whether they can charge you automatically. Also hard to assess some of these questions unless you see them perform during (God forbid) a break in.

10

Score

Paula Griffith Grand Prairie, TX

Feb 7, 2019

Frontpoint is great. I would like someone to call me so we can make arrangements to test the system periodically.

6

Score

Robert Dicks Palo Alto, CA

Feb 7, 2019

Pretty responsive staff. Some seem to be more knowledgeable than others, but mostly good. My problem is that the equipment is too buggy.