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#58
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General Security

Similar to: Frontpoint Security

Our Score
4.9
User Score
7.2

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Our Score
4.9
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$41.95-$69.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Yes

Time in Business

Total # of years
1984

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
4

This Review is maintained by Chase Sagum

Review Last Updated: January 11, 2017

Security System Overview

General Security is a long-established company (over 50 years!) that is family owned and operated. They specialize in designing, installing, and servicing cutting edge, state-of-the-art systems.

They have a number of residential and commercial systems to choose from as well as the ability to customize your own security and home automation solutions. Here are some of the options you can choose from:

Residential:

  • Burglar Alarm
  • Fire & Life Safety
  • Audio/Visual
  • Intercom/Video & Gate
  • Remote Video Monitoring
  • Natural Gas Supply & Service

Commercial:

  • Fire Alarms
  • Security Systems
  • Vigilant Life & Life Safety
  • Video Surveillance
  • Access Control
  • Natural Gas Supply & Service

The Good

With 2UL certified central monitoring stations, your home can be monitored 24/7. General Security has one of the largest customer bases of locally monitored alarm systems from upstate New York, to North Carolina. Your home can also be protected with the following state-of-the-art features:

  • Control Panel and Key Pads
  • Door and Window Sensors
  • Interior Motion Sensors (Pet-Friendly models available!)
  • Glass Break Devices
  • Audible Alarm Sirens
  • Strobes
  • Remote Controls
  • Yard Signs and Window Stickers included

General Security uses their own PROTECTION CONNECTION™ system with the option to set up multiple cameras you can monitor right from your PC or laptop. Using their smart technology, you can ensure every area of your property is completely safe.

General Security’s commercial security systems are definitely high-tech and high quality. Here are some facts about their commercial systems:

  • The keypad located at entrances allows you to arm and disarm the security system.
  • Door contacts are magnetic devices that trigger the alarm system when opened.
  • Motion sensors are interior protection devices which detect changes in infrared energy levels.
  • Glassbreak detectors identify the sound of breaking glass.
  • Sirens and strobes are attached to the interior and exterior of the building to draw attention to the intrusion.

The Bad

General Security has a limited service area. Their areas are Rochester, Richmond VA, Buffalo NY, Winston Salem NC, Long Island, Utica NY, and Albany NY.

Their typical contract is five years. A month-to-month contract is not available unless you want to pay for the system up-front, which is a little over $500 (though this has not been confirmed).

The Bottom Line

General Security has plenty of experience in protecting homes, having been deep-rooted in the east coast. They have had very little complaints and have been quick to resolve them. All of their many home security solutions include high quality systems to best protect your home. If you are in their service area, give them a call to receive a free quote!

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#58
thumbnail

7.2
$41.95-$69.95
Undisclosed

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4 General Security Reviews

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  1. User Score
    0
    January 18th, 2017
    0 people found this review helpful!
    do not do business with this company. very poorly run business with unprofessional staff. they hang up the phone on you if they don’t agree with you. I called because of over billing and Christine, the head of billing, simply hung the phone up on me because she didnt agree with me. they over billed me and wouldn’t give me a refund. they sign you up for a 5-yr contract without disclosing any information on length of contract and then bill you credit card so i asked for my contract to be terminated. They terminated the services but did not terminate the billing. therefore the services aren’t in effect but they are still charging my card. Do not do business with this company! they are only in it for the money! not helpful at all! The customer is NOT always right here and they will have the last say and hang the phone up on you. they dont care since they have your credit card info already! reporting to the bbb immediately!
    Read More
  2. User Score
    10
    July 25th, 2016 Bellmore, NY
    1 people found this review helpful!
    I’ve been with General for many years. Two other companies couldn’t resolve my
    false alarm issue General sent a tech that resolved it in one visit. I have since updated
    my system and am very happy.
    Read More
  3. User Score
    9
    December 9th, 2015 Westbury, NY
    0 people found this review helpful!
    We have been customers for several years and I wouldn’t recommend anyone else. We just upgraded so we can use our cell phones. I love it!
    Read More
  4. User Score
    10
    August 5th, 2015 Culpeper, VA
    1 people found this review helpful!
    Top technology and professional installation. Better prices than competition. Website has pricing listed. Contracts from 1 to 5 years to accommodate all consumers. Uses cellular communication instead of landline or Wi-Fi for safety.
    Read More

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Our Score
4.9
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$41.95-$69.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Yes

Time in Business

Total # of years
1984

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
4
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307