GEOARM is a third-party provider of home security systems and home automation equipment. Mix and match almost every piece of equipment available for home monitoring and install it yourself where you want in your home. The company also sells DIY and professional monitoring services through other companies.
- Inexpensive Monthly Monitoring
- Positive GEOARM Reviews
Inexpensive Monthly Monitoring
GEOARM is one of the most affordable home security companies in the industry. With GEOARM, a customer can sign up for month-to-month monitoring plans from $15 to as low as $10 - less than half the monthly monitoring fees as some of the top companies in the industry.
GEOARM provides deals on nearly all of the top equipment manufacturers, including 2GIG, DSC, Honeywell, GE, and Qolsys. What's more, these plans are contract free! GEOARM allows customers a flexibility offered by few other companies. GEOARM also provides a $0 down plan at a reasonable monthly rate of $20 to $30.
Positive GEOARM Reviews
GEOARM customers have different opinions on the company. About half of their customers have had a positive experience with the company. Here are some of the good things they have to say about GEOARM:
- Low monthly fees
- No contract
- DIY service
- Upfront Fees
- GEOARM Complaints
While customers can pay incredibly low rates with no contracts attached, GEOARM will assess major upfront costs on these plans to help pay for the system. Customers can pay between $229 - $571 upfront before the system can be activated. GEOARM's $0 down system does carry a contract of 36 months.
Half of the reviews of GEOARM on Best Home Security Companys are negative. In 2019, almost all of the reviews have been negative. Common themes of these reviews include:
- Unresponsive customer service
- False alarms
If you are looking for a cheap way to monitor your system. GEOARM might be the answer. But if you don't want to spend hundreds of dollars on your equipment and worry about the installation yourself, you may want to look elsewhere. Trusted home security providers like Protect America and Frontpoint are better options.
Home Security Products
- Carbon monoxide detectors
- Control Panel
- Door/window sensors
- Glassbreak detectors
- GPS tracking (mobile and vehicle)
- Medical alert systems
- Motion sensors
- Panic button
- Smoke/fire detectors
- Video doorbell
- Video surveillance
Home Automation Products
- Energy monitoring
- Flood control
- Garage door opener
- Security safes
- Smart locks
- Smart thermostat
- Sprinkler control
- Video doorbell
GeoArm sells equipment from the following brands:
- Honeywell Home
- Resolution Products
- Total Connect
|Monthly Monitoring Fee||$10|
|Install & Equipment Fee||$229-$571|
|System Relocation Fee||Fees May Apply|
|Number of Reviews||60|
|Review Last Updated: May 14, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Robert Vandenberg Vallejo, CA
May 10, 2020
I am a DIY alarm guy. Geoarm is the best way to go if you plan on doing any or as much as possible of the work and programming yourself. They are very accepting and encouraging to the DIY customer. There is no attempt to steer you to a local installer or any hint of a patronizing attitude that a DIY customer can expect from most of the industry. I have been with them for over a year and they not only helped me put the finishing touches on my system, but are there for me for upgrades and problems as well without a flood of sales emails. There prices on enhancement hardware are the best I have found and they even emailed me to let me know they were ready to assist in the installation when I recently purchased some hardware to improve my system. Email and a subsequent phone call from Elliot J let me know they were there to support me.
Sheila Landy Pembroke, MA
May 6, 2020
We have purchased several times from GEOARM as we installed and expanded our alarm system. We were upgrading from a 17 year old system. Initially, we only replaced the central station and sensors we knew were a problem. Customer service was responsive to any questions we had. We were told to allow up to 15 business days for shipping. Elliot J. kept us up-to-date with estimated shipping dates and then emailed or called to let us know the order had shipped (less than the 15 business days stated). Pricing was very competitive. We'll be back when we add the shed and some gates. We do not use their monitoring service.
Jay Wainer Medellín, ANT
Apr 27, 2020
Both Ralph & Sal gave us customer support that was much more than required based on what we are paying for! Ralph took the time to help us replace a back-up battery, re-boot a dialer that stopped working and walked us through resetting the time and date. Being that the price is so inexpensive to be monitored, I was pleasantly surprised that so much time was given at no charge during our time of need. Thank you, Jay W
Jason New Baltimore, MI
Apr 23, 2020
Ordering from GEOARM was an ease. The product shipped on time and there was even a follow-up call from a GEOARM representative.
Lewis Darling Jr. Elmhurst, IL
Apr 22, 2020
Mr. Rafael did an excellent job in handling my set up. He was patience and also very very professional. He walked me through the set up and even fixed things that was done but could be better. I have worked with him twice and each time he has been one of the best representatives that I have ever experienced. I have had other people but none of them like Mr. Rafael. When it comes to setup and also patience with a customer he is one of the best. He understood and let me complete the task even if he had to tell me twice. I would like to say thanks to him for the assistance he provided. He should be promoted to help train others and show the does and don't. This would help rating when it comes to your customer service because he is one of the Best. Thanks Mr. Rafael for all your help.
Ralph Boulder, CO
Apr 21, 2020
I have never had a problem with monitoring. If i set off the alarm, I run to the phone, because it is about 10 seconds for the call from GeoArm. I ordered parts, and Elliot J sent an email and called to let us know it shipped and to call if we need help installing. He was very nice on the phone and that made the wife happy. (HAPPY WIFE = HAPPY LIFE) I have been using GeoArm for several years, and the only problem I have had is when I set off the silent alarm and the Police showed up. That is a good problem, because you know GeoArm is doing their job.
dana r libby McAllen, TX
Mar 24, 2020
Geo arm is the best, ive been with these guys for 5 wonderful years. Brad F. and Drew D. just recently went out of there way to help me solve a tech problem.Thank You so much for the extra effort, Dana L.
Jan 3, 2020
They are running a scam with their cancellation policy. They continued to charge after we cancelled and then refused to give us any customer info so we could log into our account until we paid the manager Steve Rosenthal with a credit card over the phone even though they only accept payments and cancellations on line. He advised his staff not to speak with us. So we were stuck and had to pay even to log into the account. there are many other claims online of the same behavior by this company Watch out!
Dec 24, 2019
I've been looking forward to leaving my previous Alarm company for YEARS. As soon as the date was within reach I looked into alternative Alarm.com providers and I came across GeoArm after being referred to them by Alarm.com themselves. Drew at GeoArm answered all my questions about switching over and what I needed to consider. After I finally had all the things I needed I reached out and within an hour Drew was able to assist me in getting me switched over. After dealing with the mostly unhelpful and often dismissive customer service department of my former Alarm provider it was a great relief to find that GeoArm doesn't operate that same way. If you have an above average understanding of the DIY Alarm landscape and looking to get away from your current provider consider reaching out to GeoArm.
Behnam Nikbakht San Francisco, CA
Sep 19, 2019
These folks are snakes. They have the most onerous means of cancelling service. They require you to submit a Cancellation Form online. After filling out the form, the Submit button changes to "Please wait ..." indefinitely. You have no idea if service has been cancelled. Their billing department has to decide if you can cancel or not. If they decide that it's not the right time for you to cancel, they will bill you again the following month & claim that you'd not given them 30 day notice in order to cancel. And they will charge you again & demand payment.
Aug 5, 2019
Steve at geo arm is the worst they don’t care all they want is money provide charges for service not being rendered rip off
Chris Porter Terre Haute, IN
Jul 15, 2019
I should have read the reviews before ordering. Horrible shipping time, products, and customer service.
Eugene Firsow Dallas, TX
Jun 13, 2019
Geoarm Security has stolen $900.00 from my company. They sold an Interlogix Advisor alarm system for installation at a client's home. When Interlogix bought back their Advisor panels Geoarm received mine as I was requested to go through the vendor I purchased the panel from and told that that vendor would be paid for the returned hardware and credited for the installation costs. Geoarm kept my hardware for which I they were paid, did not forward those refunds to my company, and lied to me, stating that they have no record of ever having done business with me or my company. I have been in contact with Interlogix countless times, and they have stated that the refund was issued to Geoarm and that they 'should' have forwarded the money to the final purchaser. They did not, instead pocketing the money, totaling nearly $1000.00 one thousand dollars. Not only does this constitute fraud, but Geoarm's customer service claimed that I never purchased the product from them and they have no record of having me as a customer. THIS IS FRAUD...Buyer BEWARE
Justin Plano, TX
May 1, 2019
Advertised as month-to-month, but charged me $23 to cancel my account.
Russel Hillsboro, OR
Mar 14, 2019
I made the mistake of ordering from this place online, initially it seemed positive. I got a call a day later to confirm technical details and then once everything was settled I was told "it would ship as fast as humanly possible". Well, a week goes by and I get an automated email titled "Shipping Update" saying "We will be notifying you asap with your tracking number upon shipping.". Another week goes by, accompanied by the same "Shipping Update" email. Another week goes by with another email. I try submitting a contact through their web form and hear nothing. I call and get transferred around and leave a message, and someone was supposed to call me back "shortly". I didn't hear back, so I open a dispute with my credit card company...who also has been unable to get GEOARM to respond. Another week goes by with another email. Another week goes by with another email. Here I am with 5 "shipping update" emails (6+ weeks since they charged me) and no product on hand, though they happily charged my credit card the day the order was placed. Today (Thursday) I call again and they promise me "oh, its scheduled to ship out on Monday".
Richard Carson Portland, OR
Feb 22, 2019
This place is a joke. I go online and click on the $8 per month picture and it takes me to the $10 per month. So I click on the so-called chat function and it tells me no one is there.
Aimee Nicole Long Valley, NJ
Feb 20, 2019
For the past FOUR MONTHS GeoArm has had my Township and County wrong, and called police that are TWO HOURS away from where I actually live. Here's how I found out... At approximately 8:15am on 2/19 I accidentally opened my back door before disarming the alarm. I was called immediately by GeoArm. I couldn't remember the passphrase, and couldn't reach my husband who was out of town, so police were alerted. Time passes and no police arrive. I call my local non-emergency police number. They have NO call from GeoArm and have not dispatched anyone to my residence. Meanwhile I reach my husband for the passphrase and I call back GeoArm. They have told me that the police have all ready been alerted. I state that I understand and expect that, but that no police have arrived, and that my local police have stated they've received no call from GeoArm. I believe I spoke to a "Jonathan" at GeoArm's dispatch number who became extremely rude and argumentative towards me, stating repeatedly that the police WERE alerted. I stated that I UNDERSTOOD what he was saying, but to listen to what *I* was saying... that it's been 15-20 minutes now and NO police have arrived and my local non-emergency police dispatcher is telling me that he hasn't received a call from GeoArm... so SOMETHING IS AMISS. I asked if I could give him the number that the police gave me, as they have a specific number for alarm company's to call in on. Jonathan made a rude statement along the lines of I must think I have a better number for the police than they have. Well clearly something is wrong here otherwise the police would be at my door? After continuing to argue with me, Jonathan finally told me that he can't do anything to help me anyway and transferred my call. I get transferred to Ralph. To my surprise and chagrin, Ralph is also rude and argumentative. I explain to Ralph that something must be amiss here because what I'm being told by GeoArm is NOT what I'm being told by my local police. Ralph says that he will call the police number that they have on file to confirm things and call me back. Ralph calls me back and states that the police did indeed come to my home, didn't see any signs of a break in, and left. I ask Ralph if he called the police for the "town of Washington, Washington Township, Warren County?", Ralph says yes. I explained to Ralph that I've been standing at my front door this entire time (about an hour now) and that NO police came. I state again that something is CLEARLY wrong here, and that I would be dead if this was an actual robbery instead of my own human error. Ralph is dismissive of my concerns and continues to tell me that the police came and all of the information GeoArm has is correct and that I am wrong. (Disturbing how both Ralph and Jonathan have this same sort of attitude towards me.) I ask for the telephone number that he called. It has an 856 area code. My local police have a 908 area code. I explain that this is weird. Ralph doesn't seem to think so and dismisses my concerns. He gives me his personal number if I have any more questions. His personal number however, does not work. I continue to investigate because I KNOW something is not right here. I call the 856 number. It is for the police in Woolwich Township (Gloucester County). Not Washington Township (Warren County). Coincidentally, there is the same street name in Woolwich Township (Gloucester County) as my street name in Washington Township (Warren County), so the police were sent to the wrong address by GeoArm. For the past FOUR MONTHS GeoArm has had my Township and County wrong, and called police that are TWO HOURS away from where I actually live. Since Ralph's number doesn't work, I call into GeoArm's main number and speak to a representative named Justin. I explain as simply as I can what has occurred. I ask if I can PLEASE give him the correct 908 number for my local police. I tell him that I am in the "town of Washington, Washington Township, Warren County". He says he needs to call the 856 number to confirm. I tell him that's not the police for my Township and County, but he puts me on hold to call them anyway. Justin comes back on the line and in a frustrated and annoyed manner asks me for the "correct" 908 numbers that I've tried to give him already (the misogynistic attitude towards me continues...) and he calls them to confirm. He comes back on the line and claims he has now changed my information. No apology. No offer to return the four month's I've paid them with the INCORRECT information on file. No nothing. Just that it's been changed now. I ask Justin if I may speak to Ralph's superior. I'm sent to a voicemail. Several hours go by and I'm called back by I believe a Steve. GUESS WHAT. Steve is a misogynist too! Steve spoke to Ralph and Justin before calling me back, and told me that he doesn't need to hear the details of what happened because he's already heard it. Although he didn't hear from Ralph that Ralph was dismissive and rude towards my (valid) concerns and he would talk to him, but in 32 years of working with Ralph he's never had a complaint. Also when I asked Steve to PLEASE verify that Justin changed my information, he just shrugged it off and said "I'm sure he did it". So... the misogynistic apple doesn't fall far from the misogynistic tree, and Steve was just as dismissive towards my concerns as EVERYONE ELSE at GeoArm. ZERO apologies. NO offer of a refund for the MONTHS they've charged us when we were NOT being protected. No, oh hey wow, you taught us something, you were right and we were REALLY WRONG! We should have listened to you! Nothing. By the way, GeoArm's website claims that they are Better Business Bureau Accredited, but according to the BBB themselves, GeoArm is *NOT* BBB Accredited. Liars on top of misogynists.
Jan 18, 2019
Efficient and courteous technical and customer support. My system was brought on-line within 30 minutes with no hiccups, and the monthly fee is 1/3 of what we were paying for Bay Alarm. The central station service is equally professional. Highly recommended.
Nov 9, 2018
I ordered an alarm system from Geoarm, I called the shipping department on 6 occasions over a 2 month period, got nothing but the runaround, they finally stated that my order would not ship for an additional 6 weeks, at that time I cancelled my order and ordered the same equipment from JMAC (one of their competitors) and received the order from JMAC in 7 days. Geoarm is a joke!!!
Sep 28, 2018
This is one of the worst companies I have ever dealt with. They have no knowledge of how a Honeywell 21ip system works and have no idea on how COSMOD4W work with the panel. I had to send most of the system back as they would not provide any support after spending thousands of dollars on equipment. I will never do business with the company again ever. They are worthless and even charged me a 20% restocking fee for items they could understand how to connect. Stay away from this company..
Cliff Larson Olive Branch, MS
Sep 15, 2018
GeoArm is the worst company I have ever dealt with. I went online an ordered a complete Honeywell System. It came in multiple shipments and the delivery was terrible. One the system arrived an during initial installation we found out that it was not a complete system and that other items were needed, in short the system also needed a COSMOD4W board for the sensors to work. We called GeoArm and they didn't have a clue on how this system worked. They would not give any help on the products they sold us and also Justin lied to us about the boards needed. I would stay as far away from this company as possible. Go elsewhere and buy your equipment as this company does not care or provide any support for the items they sell. I RATE them 0 STAR at best!!
Jeff Wasilla, AK
Aug 3, 2018
My home Alarm system (Honeywell) was not being adequately managed/monitored by my previous company. GeoArm, and Drew, helped me get set up and monitored and were incredibly knowledgable and helpful getting me set up and running. I tend to be very technical and like to know how my system works, and do as much as possible myself, and there was not a question that Drew/GeoArm couldn't answer. Five Stars!
J Golub Cincinnati, OH
Jul 23, 2018
Ordered the device to attach to our security system in april, but didn’t arrive til mid may. Paid two separate electricians to install device after I could not even after attempts with tech support, yet even trained electricians could not get it to communicate with their monitoring system. Although i was told the cellular dispatcher would be returnable if it was in resaleable comdition and the original packing, geoarm refused to accept it even with their restocking fee, because it was paid for with paypal...”What?”...do not fall for their security system pitch! Thay will lure you in with no contract low cost monitoring, without your assurance it will even work with your system. Buyer beware!
David Brown Milwaukee, WI
Jul 10, 2018
I recently switched from Milwaukee Alarm Company to Geo Arm. I went from land line to internet and my current carrier tried to re-sell me the same exact equipment I currently had. When I called Geo Arm they made the switch very easy. I did not need to purchase new equipment. It was all done by phone and they even made changes to zones at no charge where my other alarm company would charge. I was paying $380 per year and now only paying $96 per year with Geo Arm. Wish I made the switch a long time ago. These guys are awesome!
Nick Clinton Corners, NY
Jul 6, 2018
Easy sign up Easy set up Clear billing no hidden fees all upfront and honest before the process even begins No contract !!!!
Jun 18, 2018
I ordered in March, delivery was not until the end of April. I called and made sure what I ordered would work with my existing system. I tried to install and it was not the correct system so I had to order another part, so I did. It never showed up and I asked for a refund of all of it. I spoke to a Steve and he agreed to give me a full refund. I sent the one item that showed up back at my cost, and did not get a credit for two weeks. I called, emailed, and left voice mails to no avail. I had to contact my credit card company to get my money back and they only refunded me part of it. I now am fighting for the rest of my $100 no including what my cost was to send the item back. Once they had my money they did nothing to return it to me and now i am fighting a month later for my $100 back that they kept from a unit that would not work. The kicker was they told me what they were shipping me would be phased out and if it was not installed by 5/31 it would not work. They promised it would be to me on the 28th. On the 28th I called and was told it would ship that day. That was after they told me it was going to ship on the 22nd to get to me on time. They lied to me three times and now have refused to honor what Steve at extension 114 told me to refund me all my money because they lied about the compatibility, the shipping, and the unit being able to work. I was going to let them refund me and get a new system, but I will never work with these people again. I did my homework as much as I could and called several times, got email confirmations that it would work, and did their online chat feature in order to ensure this would work for me, yet I was lied to and now they have part of my money and will not return it.
Mar 8, 2018
We switched from CPI, one of the larger companies here North Carolina. We called probably a dozen different companies trying to find someone that could effectively take over our system (2 gig InTouch) and provide monitoring. We dealt with Brad F. from the get-go. It was clear that he knew what he was talking about and I didn’t feel like he was pushy like many other reps. He earned our trust and our business even after having committed to them he continue to go above and beyond helping us familiarized with features that we never would have known about had we stayed with our overpriced provider. In a nutshell we got incredibly competitive rates without signing a contract and truly exceptional customer service.
Nov 29, 2017
Do not waste your time with this company. They never answer the phone or respond to email. Their youtube video are great to learn about the system but I strongly suggest you purchase the products from another supplier. They don't stock anything and takes them 10 days to even put the items into a box and send them to you. Is that the kind of alarm company you want? Imagine if its a real emergency. Stay far far away from these guys.
Andy Novi, MI
Nov 9, 2017
Geoarm is by far the worst company I’ve every delt with. Have been waiting over 35 days for an order that should have been “on my doorstep” in 10 days. Customer Service doesn’t answer emails. When I call to check on my order I’m told it’s backordered and should shown something Monday. Now they just transfer me to a voice mail. I’ve gotten in contact with the products manufacturer and there is no sick back order of any unit. Nobody should every send this company a penny of business! The lame and unprofessional design of their website should have raised all the red flags.
Oct 3, 2017
very unprofessional customer service and tech support. after telling them my equipment and sending pictures. at the time of their early morning schedule phone setup they inform me I need a different component. what a inconvenience. what are the pictures and my initial inquiry for?
M. Denton Scottsdale, AZ
May 9, 2017
I found GEOARM Security on line after a horrible experience with Safeguard Security. They walked me through the reprograming of my existing system, which was easy. There were no up front fees and we pay $8.00 per month.
Eric Smith Springfield, IL
Apr 20, 2017
I'm on my second month with Geoarm and I'm very pleased. I pay $18 a month for Internet/cellular monitoring with total connect. The tech did a good job of walking through the process. This service is for the do it yourself type. You have to be able to follow instructions and enter the codes exactly as the tech tells you. I was paying $35 a month for the same service without the total connect. My only regret is not finding Geoarm sooner.
micheal West Palm Beach, FL
Mar 25, 2017
I was previously paying $50 per month for a security system with a cellular device with another company. I was with this company for 5 years and i really go tired of the contract game so i started looking online and found geoarm. i am very pleased with the service they have given me and the rates are only 15 per month how are other companies charging so much?
steve Columbus, OH
Feb 17, 2017
I was with them for 2 years. I left them because they were charging me yet my Alarm System I bought from them wasn't being monitored for the 2nd year yet I was paying for it. I decided to come back and give them another try. I purchased a few new items and the orders went no where. PayPal charged my credit card. I sent them emails and got no response. I called them and it was just as bad. They had no idea where my order was. They seen it but couldn't tell me when it would ship. Since whomever they have full their orders had the order I decided to wait a week and see if the items actually shipped. If I don't have any tracking number at the end of a week I will open a complain with PayPal to get my money back. These folks appear to be very helpful yet they are clueless. All the Youtube videos they do to try and help people are appreciated. Its a shame when you try and deal with them they are clueless. Before I left initially I even talked to the owner. He didn't seem to know what was going on and why I wasn't being monitored especially when I had dual path monitoring yet they had no clue. I hope others don't go through what I have with these folks. Its really a shame I know they mean well but again clueless in my opinion and my account.
Andrew New York, NY
Dec 16, 2016
Excellent product selection, customer service and technical support. I researched over 10 companies and it paid off. Unlike the other alarm companies out there that push one security system to you, at GEOARM they sell everything from Honeywell, 2GIG, GE , Qolsys...etc. and this made me very comfortable. There website was not only easier to use, but it was more transparent. Tell me where can you not only get no-contract monitoring, but also at the least price on the internet. These guys are knowledgeable and professional from start to finish. I’m very happy with my choice.
Luis guitterez Tampa, FL
Sep 22, 2016
What a great deal! We just moved into a house that had an existing wireless system and they were able to walk me through pushing buttons on the keypad to switch to their company. I had browsed through several different companies and I felt geoarm was the most honest and had the best rates.
John L East Granby, CT
Aug 26, 2016
Customer service is TERRIBLE. I am going on 1 month trying to get my security system delivered. After five calls with no resolution, each ending with a promise of a callback which has not happened, I am still no closer to knowing what is going on. This company has taken over $1000 of my money (so far) and has offered no solutions to get my system in place and running - I haven't even been offered my money back. An excuse of "a problem at the warehouse" only goes so far - I understand mistakes happen, but as a service provider, a company must be responsible for their suppliers. Geoarm refuses to do so. Yes, their monitoring rates are some of the best for what you get, but their ability to provide hardware and support is among the worst. Do business with them with caution.
James Timperman Grandview, TX
Jul 27, 2016
We have had GEOARM Alarm service since, April, 2012. We have had Excellent service, in all areas. GEOARM, over the years, lived up to their statements. Now purchasing a new home, the Alarm system will be from GEOARM.
Tom Jensby Morrow, OH
May 29, 2016
I had a paid for Honeywell system and Geoarm was able to switch my service over from my previous security company. 1. It cost me $1 to sign up for their service. 2. Working with their tech support was easy it was over the phone along with emails. I took pictures of my cell information and of my main panel information, emailed those photos to their technician and from that they were able to take over my system and begin monitoring it for me. 3. An added benefit is that I provided a list of my alarm connections and if the alarm goes off they not only call to tell me about the system going off they tell me where the intrusion occurred. 4. They bill me via my credit card $15 a month for cellular protection. My last company charged me almost $40 a month for the same service with a 3 year contract. 5. I have no contract with month to month billing. Next year I will pay in advance and pay even less. 6. Should I want new equipment or to add something to my system they sell just about everything you would need at very competitive prices.
David S Denver, CO
May 18, 2016
Great price, great service, no complaints. They took over my alarm monitoring from a firm local to Denver, Colorado and the programming call was on-time and very professional. They quickly diagnosed a programming issue from my previous configuration and fixed it remotely. So far, so good.