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#53
guardian_alarm

Guardian Alarm Company

Similar to: Vivint

Our Score
5.0
User Score
4.0

Visit Site

Our Score
5.0
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Landline monthly price
$24.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
22

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

Guardian has been protecting homes since 1930. It is one of the leading family-owned security businesses in North America with solutions for both home and business security needs. For the homeowner, Smart Home is a easy-to-use system that includes a 7” touchscreen digital frame that allows you to mechanize all aspects of your home. This system enables energy-savings in addition to providing superior protection. However, customers may be surprised to find they will need to pay much more each month with Guardian Alarm Company for the same services rendered by top home security companies at a lower rate.

The Good

  • Monthly Monitoring as Low as $24.99
  • Impressive Security Cameras
  • Home Automation Options
  • Average Response Time: 15 Seconds
  • Asset Tracking

Guardian Alarm Company’s $24.99 monthly monitoring fee competes with rates from top home security companies, and the company offers a wide variety of home security and home automation features that are better than most. In addition to door and window sensors, touchscreen panels, glass break sensors, and motion detectors, Guardian Alarm Company also provides top-of-the-line indoor and outdoor security cameras. Depending on the security package, customers can receive high-resolution cameras with bulletproof casings, 360-degree rotation, night vision, and digital video recording. Guardian Alarm Company will store up to 800 video clips of up to two minutes each, one month of continuous recording, and six-month video storage.

Customers will also receive a number of home automation options with Guardian Alarm Company. Through Guardian Alarm Company’s mobile or desktop app, users can control heating and cooling, ceiling fans and shades, lights, locks, and garage doors remotely. Users can also receive realtime email and text alerts when an alarm is triggered.

Guardian Alarm Company boasts an incredibly fast average response time of 15 seconds. That includes alarm responses to both life-threatening medical emergencies, as well as property intrusions. A chief complaint about the home security industry is slow response times, so if Guardian Alarm is accurate in this claim, the company has a major advantage over competitors. Additionally, Guardian Alarm Company allows you to track assets such as vehicles or other large equipment using GPS tracking devices. These devices provide realtime location data of your lost or stolen property, and are a feature offered by very few home security companies.

The Bad

  • Home Automation Features Expensive
  • Confusing Contract Terms
  • Automatic Renewal Clause

While most home security companies will provide home automation standard for for a small additional fee, Guardian Alarm Company will charge up to $59.95 a month for home automation – over twice the amount other companies will charge you for the same features. And while the company claims free installation and 24/7 support with any basic service plan and base equipment, customers will be required to pay for installation with more comprehensive service plans (including those with home automation capabilities).

If you are signing up for a deal with Guardian, make sure to have the advertisement in hand when the consultant arrives at your home. Some customers have reviewed the company online and while the service is impeccable, the sales team will try to up-sell you and keep you from valuable savings that are offered by the corporate team. Also when signing a contract make sure to be aware that there is an automatic renewal clause; if you are not interested in a second year, make sure to contact customer service and notify them.

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The Bottom Line

Guardian Alarm Company offers a number of useful home security features (including some impressive high-end security cameras) as well as home automation devices to help you protect and monitor your home remotely. Unfortunately, to get access to some of these luxury features, considered standard by industry leaders, customers will likely have to pay a price much higher than the advertised $24.99 a month. Customers also need to be aware that Guardian Alarm Company included an automatic renewal clause on its contracts effective at the first contract’s expiration, so customers not wishing to continue services will have a short window of time in which to notify the company.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#53
guardian_alarm

4.0
$24.99
Undisclosed

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22 Guardian Alarm Company Reviews

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  1. User Score
    0
    July 18th, 2017
    1 people found this review helpful!
    Worst alarm system and service . They did fraud saying we sign a contract online that my husband sign (not my husband signature) when we never. We sign for a 2 year they say we sign for 3 years. Have proofs that we sign for a 2 year when the sale guy came to my house they say they do not have no proofs in file of that contract lucky I still have them so we will be doing a claim. Worst decision we ever made purchase alarm service from this company.
    Read More
  2. User Score
    0
    June 27th, 2017
    0 people found this review helpful!
    Confusing contract terms👎🏻
    Read More
  3. User Score
    0
    April 27th, 2017 Hamilton, OH
    3 people found this review helpful!
    worst customer service/service manager that I have ever dealt with. After several years of loyalty to this company, I am looking for another security company to move my service too.
    DO NOT use this company, they do not believe the customer is right.
    Read More
  4. User Score
    0
    April 26th, 2017 Blountville, TN
    4 people found this review helpful!
    My husband had a stroke and we are destitute and they refuse to allow us out of our contract. No compassion. Can’t pay it but I have to? I would never recommend this company. Ever. God help you people. I am spreading the news.
    Read More
  5. User Score
    4
    April 13th, 2017
    2 people found this review helpful!
    I contracted with them in November 2016, I paid an unsolicited $100.00 to get up and running.

    Due to illness and terrible weather, I was unable to get to my empty building until January 2017, I did return in January only to find an infestation of flies that kept triggering my alarm and I requested to have the service turned off. I received an invoice for $250.00 or thereabouts and have been paying $50.00 per month. I now have received April 1, 2017, an invoice for over $3000.00. They are an impossible outfit to do business with and I advise beware. I have had the installation for less than 6 months, it has been deactivated for more than 3 months and I have sent them to date $400.00 for the times when I did have service. I expect since they shut my service completely off January 2017, that they do not expect $3000 plus for, at the most 3 months of monitoring. If I had a term agreement with them…they never explained that to me and as a matter of fact they explained very little to me. I would not agree to an long term installation and my reasons are business reasons. Worst decision I have made and it was made under duress. BEWARE

    Read More
  6. User Score
    0
    March 2nd, 2017
    4 people found this review helpful!
    5 year agreement is absurd, and never move, as they are only in Michigan and will hold you to your agreement. I had them come out 5 times in two weeks to fix my system. A complete disaster. Worst decision I have ever made.
    Read More
  7. User Score
    10
    December 16th, 2016 Canton, OH
    0 people found this review helpful!
    I love what they’ve done for us. We have a great system, great team & price. I feel like we have got the best possible service, system & company!
    Read More
  8. User Score
    8
    December 6th, 2016 Detroit, MI
    1 people found this review helpful!
    Guardian has always been there for me. They don’t seem to cost any more per month than other companies. They have done a number of system upgrades without problems.
    Read More
  9. User Score
    0
    November 8th, 2016 Tucson, AZ
    2 people found this review helpful!
    DO NOT PURCHASE THIS ALARM COMPANY. FIVE YEAR CONTRACT.
    We purchased Guardian Alarm service back in June 2015. We explained to them that we were going to move, they gave us a nice VIP Move Certificate that we could then take the existing time on the contract and move to our new home. (5 YEAR CONTRACT) The certificate explains includes a new base security system. However what it did not explain is that you have to start another 5 year contract with these guys, OR pay $195.00. Be careful signing the contacts, read the small print. The five year contact is terrible, and we had to pay $750.00 to get out of it. Noting was explained to us about a five year contract we were signing up for. It would take an extra hour to read all the paperwork when you sign, and of course the salesmen keeps talking to AVOID the obvious.
    Read More
  10. User Score
    1
    November 2nd, 2016 Deerfield Beach, FL
    2 people found this review helpful!
    I canceled my service months ago and have been making payments to satisfy my contract only to find out that guardian is telling me that I owe more than their letter originally stated. I was a customer for 15 years and referred several people. Carlo and Scott Do not care about their customers and they have no loyalty to you as their customer! Give your money to someone else, you will sleep better. I will be canceling the business account too! I am tired of the way they treated me. Someday they will learn customer service.
    Read More
  11. User Score
    2
    August 3rd, 2016 Palmetto, FL
    2 people found this review helpful!
    Guardian is not upfront when it comes to the length of the agreement you have to sign. They also had signatures and initials on a contract agreement that were not mine. I told them that the salesman had to sign those because I did not. I complained about the length of the contract and they refused to alter. One customer service rep said they would take off $5 per month but I would have to extend the contract for 5 additional years for a total of 7 years.

    Another customer service rep said that she would investigate and speak with the proper person to find answers. She has not called and I suspect she never will. They are great at ignoring something they don’t have an answer for. Beware of this company, not trustworthy and unable to follow through.

    Read More
  12. User Score
    0
    June 21st, 2016 Raleigh, NC
    4 people found this review helpful!
    I had this alarm system installed into my home and I got a new door installed unknown to me when the door was installed they removed one of the sensors when I called guardian they wanted to charge me $1300.00 dollars to install the piece. So I stopped paying for service I wasn’t getting and they sued me, they didn’t even try to help me out so before you get this alarm system check all your T’s and I’s
    Read More
  13. User Score
    0
    August 4th, 2015 Dayton, OH
    14 people found this review helpful!
    I started with this company because they had a system already installed in my home. I was a first time home owner so security companies was something I had NO knowledge of. Boy did they take advantage. After paying them faithfully for one year, with not one Alarm call, I had a sensor issue on my back door, which they call several times about, then when I tried to schedule to have someone come out to fix it, I find the cost is $25.00 and if I can’t miss work to accommodate their schedule I would have to pay even more. Worst part is this system has been paid for by previous 2 owners and then some. What a rip off, and to cancel would cost me $986.00 to get out of my contract or continue to pay them over the next four years to the sum of $1968.00. So let’s see if they post this REAL review, because I am sending it to any place that will post it.
    Read More
  14. User Score
    8
    June 20th, 2015 Cincinnati, OH
    1 people found this review helpful!
    Awsome service, awesome response and follow-up
    Read More
  15. User Score
    1
    May 27th, 2015 Elgin, IL
    5 people found this review helpful!
    My elderly mother was scammed even with my husband and I sitting their. Dustin told my mom to write a voided check and told her she only needed to pay $99 and she’s had over $500 attempted to go through and she’s only had the system for 2-3 weeks. She’s in a fixed income. Be warned of salesmen walking through your neighborhood!!! I will give them a 1 for the monitoring company (not sure who it is to complete paperwork for the police dept) who called immediately when the alarm went off due to my sister mistakenly pushing armed on the key fob.
    Read More
  16. User Score
    10
    December 10th, 2014 Southfield, MI
    2 people found this review helpful!
    We had a great salesperson & great system with great value. Love them & would buy again!
    Read More
  17. User Score
    1
    September 23rd, 2014 Troy, MI
    11 people found this review helpful!
    Buyer beware! They sign you up for a FIVE year agreement that automatically renews. Plus, any time a service person comes to your door, your signature o the service ticket extends the agreement another FIVE years. They will sue you if you attempt to cancel earlier.
    Read More
  18. User Score
    10
    April 25th, 2014 Southfield, MI
    2 people found this review helpful!
    Great rates, great service. Excellent experience all around. No pressure sales, very informative.
    Read More
  19. User Score
    10
    April 25th, 2014 Southfield, MI
    2 people found this review helpful!
    I love my alarm system, the only issue I have ever had was when I switched phone service and Time Warner didn’t hook my phone into my security system. I spoke to Guardian and they informed me Time Warner should come back out to tie it back in, when I called Time Warner they said they were not able to do that and tried to sell me their system. I refused and called Guardian back and they offered to fix the issue at no charge to me. Great company with great customer service. I will never have another company handle my security needs.
    Read More
  20. User Score
    10
    April 19th, 2014 Cincinnati, OH
    3 people found this review helpful!
    Overall good. Prompt assistance by phone when needed. I have the “wireless” system that has worked flawlessly.
    Read More

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Our Score
5.0
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Landline monthly price
$24.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
22
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,983