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#57
GuardianAlarm-Logo

Guardian Alarm Company

Rated 2/10 By Consumers

Our Score
4.8
User Score
2.3
Our Score
4.8
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$24.99

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

47

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#57
GuardianAlarm-Logo

2.3
$24.99
Undisclosed

The Good

  • Monthly Monitoring as Low as $24.95
  • Impressive Security Cameras
  • Home Automation Options
  • Average Response Time: 15 Seconds
  • Asset Tracking

Guardian Alarm Company’s basic home security $24.95 monthly monitoring fee competes with rates from top home security companies. This is an internet special only. Other home security system packages are a bit pricier. The company offers a wide variety of home security and home automation features that are better than most. In addition to door and window sensors, touchscreen panels, glass break sensors, and motion detectors, Guardian Alarm Company also provides top-of-the-line indoor and outdoor security cameras. Depending on the security package, customers can receive high-resolution video surveillance cameras with bulletproof casings, 360-degree rotation, night vision, and digital video recording. Guardian Alarm Company will store up to 800 video monitoring clips of up to two minutes each, one month of continuous recording, and six-month video storage. For the homeowners, smart home Guardian security systems are easy-to-use systems that include a 7” touchscreen, digital frame control panel that allows you to mechanize all aspects of your home. Some systems enable energy-savings in addition to providing superior protection.

Home Automation

For further peace of mind, customers will also receive a number of home automation options with Guardian Alarm Company. Through Guardian Alarm Company’s desktop or mobile app, users can control heating and cooling, ceiling fans and shades, lights, locks, and garage doors remotely. Users can also receive real-time email and text alerts, aside from the mobile app, when an alarm is triggered.

Response Time

Guardian Alarm Company monitoring services boast an incredibly fast average response time of 15 seconds. That includes alarm responses to both life-threatening medical emergencies, as well as property intrusions from the monitoring center. A chief complaint about the home security industry is slow response times, so if Guardian Alarm is accurate in this claim, the company has a major advantage over competitors. Additionally, Guardian Alarm provides superior customer service where customers do not have to go through an automated phone system. Guardian claims that a live person will always pick up the phone.

GPS Tracking

Additionally, Guardian Alarm Company allows you to track assets such as vehicles or other large equipment using GPS tracking devices. These devices provide real-time location data of your lost or stolen property and are a feature offered by very few home security companies.

The Bad

  • Home Automation Features Expensive
  • Confusing Contract Terms
  • Automatic Renewal Clause

Even the base Guardian Alarm home security system package and monitoring services are more expensive than most. While most home security companies will provide home automation standard for a small additional fee, Guardian Alarm Company will charge up to $59.95 a month for home automation – over twice the amount other companies will charge you for the same features. And while the company claims free installation and 24/7 support with any basic service plan and base equipment, customers will be required to pay for installation with more comprehensive service plans (including those with home automation capabilities). It appears equipment such as window sensors, motion detectors, thermostats, smoke detector, locks or video monitoring security cameras may be purchased separately or in separate packages. Prices are undisclosed.

If you are signing up for a deal with Guardian, make sure to have the advertisement in hand when the consultant arrives at your home. Some customers have reviewed the company online and while the service is impeccable, the sales team will try to up-sell you and keep you from valuable savings that are offered by the corporate team. Also when signing a contract make sure to be aware that there is an automatic renewal clause; if you are not interested in a second year, make sure to contact customer service and notify them.

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The Bottom Line

Guardian Alarm Company offers a number of useful home security features (including some impressive high-end security cameras) as well as home automation devices to help you protect and monitor your home remotely. Unfortunately, to get access to some of these luxury features, considered standard by industry leaders, customers will likely have to pay a price much higher than the advertised $24.95 a month. Customers also need to be aware that Guardian Alarm Company included an automatic renewal clause on its contracts effective at the first contract’s expiration, so customers not wishing to continue services will have a short window of time in which to notify the company.

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47 Guardian Alarm Company Reviews

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  1. User Score
    0
    May 17th, 2019 Pflugerville, TX
    0 people found this review helpful!
    So, when we signed on we were stuck with a 5 year contract. We signed on when we built our home. They were so expensive we tried to reduce or rate. We were told that we COULD reduce our rate and get this great video ring type doorbell but we needed to extend our contract. If we wanted to cancel we would have to repay the cost of the doorbell though. We decided to do it. It took us months to get the doorbell. The doorbell only works if someone rings it, so if people knock it doesn’t activate it nor does it activate it if someone walks up. Also, they renewed us for another 48 months (yes, this is my fault for not reading it). When I called to cancel the service I was told I would have to pay a flat fee plus a percentage of the remaining contract, a total of almost $1700.00. I informed them that the doorbell is of poor quality and to do what any other video doorbell does it would cost me more than what my previous service does. I was told they could send someone out to activate the motion sensor which the technician said it didn’t have when they installed it. This company is horrible, I would not recommend them to anyone, they work on LONG contracts and deceitful practices.
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  2. User Score
    0
    April 29th, 2019 Bellflower, CA
    0 people found this review helpful!
    Nothing good about this company, from the sales pitch to the lack of customer service. Awful, awful, awful!!!
    Read More
  3. User Score
    0
    March 19th, 2019 North Augusta, SC
    0 people found this review helpful!
    Horrible company. Had system in place for a year, never worked properly. Had to wait two weeks for a tech once. When I moved the company wouldn’t honor their word that the system could transfer to the new homeowner. The contract cancellation fee was $1,250.00 but they were “nice enough” to drop it to $530.00 after overbilling me for almost a year. I hope the company and all its assets go bankrupt.
    Read More
  4. User Score
    0
    March 15th, 2019
    0 people found this review helpful!
    I do not know where to start! Sales person came to my house and sold me a monitor, several sensors and 3 cameras. I paid for the equipment upfront, approximately $3,000.00 upfront. Sales person told me that I would only have the $75.00 monthly fees per month. One of the cameras to date has not been fixed and it has been over a year, I had several calls whereas tech came out and went out afterward. One tech came out and state, d that he had the wrong camera with him, so he had e out again, and again and again with techs coming out. So, I decided that I would stop paying and they did not have a problem sending me summons to sue me, no one likes to be sued. I called the attorney to pay on arrangement and I did, still with this camera not working. Recently, I attempted to make a payment and was told that they do not have a history of any payment that is due. So, I called customer service and spent a great deal of time informing them of what I was told. I was told to call again and to try and make payment and so I did, and was told the same thing, no record of payment due. I called customer service again and was told that they would investigate this and get back to me. They did and tried reaching me and could not. I did not return the call due to being severely and frustrated. To date, Guardian Alarm say that they want their money in the tune of $600.00. I will pay my bill but this bill, however, I am not pleased, I should have read the reviews before contacting this company. There is the site with the best alarm top companies that I have just learned about. I am hoping that I can get out of this contract, it is not fair, I signed in 2016 and still want to make me stay due to the months that were not paid due to lack of service to a camera that did not work.
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  5. User Score
    0
    March 8th, 2019 Jacksonville, FL
    0 people found this review helpful!
    Horrible company. I purchased a home back in 2015 and did a new install with Guardian as my monitoring company. Signed a 5-year contract because they said I could take the service with me if I moved. Well, I sold the home 3.5 years later and made the call to move the service to my new home. Now, all of a sudden “they don’t do new installs or transfers in my city” and oh by the way “you still have to pay us for the service even though we cannot continue to provide it”. Absolutely pathetic company and the customer service tools who work for them that just blindly read from a script.
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  6. User Score
    0
    March 1st, 2019 Ann Arbor, MI
    0 people found this review helpful!
    Had a representative named Collin called to sell me this system. What they fail to tell you is that the system is completely useless because they do not obtain the permit’s with local law-enforcement for you in order to actually monitor your home like other providers do. If you read your contract closely it is in there that YOU are responsible to go through the trouble of contacting law-enforcement and obtaining a permits as well as paying all fees related to it and guardian will not begin actually monitoring your home until you contact them with the permit number! Again, This is something they fail to tell you intentionally and I had to call back and have somebody in Customer Loyalty dept check with the permit dept to verify this was the case for the county I live in. Fortunately I realized it right before the installation guy pulled up into my driveway and was able to immediately turn him around and back out the door. I was also within the three day window to cancel with no further issues but you have to mail a copy of the notice of cancellation on page 5 of your contract within three days. It is an extremely dishonest practice to sell someone a burglar alarm system hook all the equipment up into their home and know that it is completely essentially useless! Stay away from this Company I felt very scammed !!!!
    Read More
  7. User Score
    1
    February 22nd, 2019 Ann Arbor, MI
    0 people found this review helpful!
    Run
    Don’t use them they’re a waste of money .
    You go online for your contract signing which is to small to read.
    We built a new home and the builder Neal Homes used them.
    Turns out the one year contract turned out to be a 3 year contract. Which i was told by the installer was one.
    Found this out after my one year was finished.
    No way out of contract. None . You would have to pay in my case $700 early release.
    48 dollars a month and they do nothing .
    Plenty of other companies or do a self install of a bunch of systems that are wireless
    Read all the complaints they have
    Read More
  8. User Score
    0
    February 15th, 2019
    0 people found this review helpful!
    When we bought our home is included a GE Concord 4 system. The alarm started to beep five times opevery minute somwe cLled Guardian for service. The charge was $85.00 mustbto make an appointment and then $103.50 per half hour. The service man came out and said the system was fixed but again at 9:00pm the alarm started beeping five times every minute. We called the next morning and told them what had happened and you guessed it, they wanted another $85.00 plus $103.50 to come and retry to fix the problem. I started a few Google searches and found thatbthebmotion sensor needed a new battery. DO NOT USE GUARDIAN. They are a big rip off. All we needed were two AA batteries which I installed myself. Yiu have been warned.
    Read More
  9. User Score
    0
    February 6th, 2019 MI
    1 people found this review helpful!
    Don’t get let Scott L, saleman with Guardian Alarm in your home. I signed up for a service that the next day I found would not work for me.This was December 28, 2018. I called the next day to cancel the contract that I signed. Scott L stated he would cancel contract and destroy my check. He would not accept a credit card payment, now I know why. He did not destroy my check, instead he cashed it. I have been trying to get my money refunded since December 29, 2018. Today is February 6, 2019. I have placed numerous calls to him. Also called Guardian office in Southfield, Michigan where he works from to no avail. Beware this salesman is a flat out liar. Since I have not received my money back after a month and a half I assume Guardian condones this type of behavior. Contact the BBB of Michigan in hope they will be able to help. I am a senior citizen and need my money returned.
    Read More
  10. User Score
    0
    February 5th, 2019 Ann Arbor, MI
    0 people found this review helpful!
    Horrible company to deal with. Stuck in a 3 year contract with this company.
    I thought it was a one year contract when I got it with the new home I had purchased.
    Turns out its 3 year contract. Builder had it installed.
    They won’t terminate unless I pay $700 early termination charge.
    Even if you move and can no longer use it
    Don’t ever deal with this company
    They threaten to hurt your credit rating if you stop credit card payment
    Read More
  11. User Score
    0
    January 29th, 2019 Irving, TX
    0 people found this review helpful!
    worst customer service, they charge you to fix their equipment when it breaks, sales people don’t know product, contracts are filled out incorrectly. do not walk away from the terrible company….run away.
    Read More
  12. User Score
    0
    January 8th, 2019
    0 people found this review helpful!
    I removed ADT as the Guardian salesman showed me several flaws in their system.
    The equipment is good, but trying
    to communicate with billing regarding monitoring service is a disgrace.
    I have spent hours discussing the charges and date of autopay.
    It is a total waste of time speaking with them.
    Guardian is not customer oriented and I won’t them to anyone.
    Read More
  13. User Score
    0
    December 27th, 2018
    0 people found this review helpful!
    I moved into a new development and paid $2000 for Guardian Pre-Wiring services. I was told, multiple times, that I did not have to sign up for the monitoring services. I received a bill two months later charging me for a service I did not agree to. In the fine print, in the contract, Guardian added one line and are now stating I “agreed” to this service. They auto-populated my signature when I signed the digital version of the document I discussed with them in person. I have not activated the service. I paid for what I wanted. Now I am being billed monthly and told that I have to pay $750 additionally to terminate a service I never wanted, I am not currently using, and is not activated in my home. I am a first time home buyer. I was considering Guardian services in the future once I became settled in my home. I will buy future homes. I will not consider Guardian. This is a terrible business practice. Why would sneak a line into a contract to force someone to sign up for a service they do not want and was told they did not have to sign up for? I already paid them a large sum of money for the service(s) I wanted. There are other new homes being built in my development with other first time homeowners. I have already and will continue to have conversations with these new home buyers concerning Guardian’s bad business practices. Several of them have now opted not to go with Guardian. There will be more. They have lost business by adding in a line to a contract and misleading the consumer. I did not agree to this service. I thought it was a mistake and I simply wanted out and it to be resolved. I should not have to be forced to pay an additional termination fee or an ongoing monthly service plan for something I never wanted, is not activated, and is not being utilized in my home. This is a terrible experience for a first time home buyer. The lack of security and control Guardian has made me feel during this process from a security service is appalling.
    Read More
  14. User Score
    0
    October 12th, 2018 Bethesda, MD
    1 people found this review helpful!
    We have been customers of guardian for over 14 years. The product is not great, as our animals used to set the sensor off, so we could never set the alarm while away. It was time onerous having them come out again and again, and we just gave up, but have been under contract and couldn’t break the contract (I know not wise on our part). We’ve since moved and have gone with a better system and company and wanted to cancel, and we were told we couldn’t as we had 4 months left on our contract. This is quite unbelievable after being customers for so long. Apparently, we have a supplement to our original contract to add “sensors” which never worked.. Just tried canceling after 5 months, and now they’re telling me December. It’s ridiculous. I’ve asked for a copy of the contract, and they are “processing the request.” Customer services is unapologetic about this.
    Read More
  15. User Score
    0
    August 13th, 2018 Cleveland, OH
    1 people found this review helpful!
    I am a commercial customer that was with them for 30years- about 9 months ago, they could not get anything right. No one would call back- i called 50+ times! The system was wired with the zones backwards, phone lines disconnected (would have thought the monitoring center might notice this?), alarm went off for no reason some days, inoperable others. Simple weekly reports dissapeared (no one could fix it but they kept billing no problem). Local municipality almost jailed them for their fire-hazard wiring and lack of permits.

    They have a nice new website now- would have been nice if they could install or monitor our alarms….

    Read More
  16. User Score
    0
    July 23rd, 2018 Toledo, OH
    1 people found this review helpful!
    Salesman stated contract would not change and did not specify this is a new contract he also said termination date would be three months later due to death in family but basically lied said it was a standard form will never do any business with these crooks again not to mention instead of trying to resolve this office supervisor threatened collection even when their rep or no one from the company signed contract in the presence of person being billed
    Read More
  17. User Score
    0
    May 15th, 2018 OH
    3 people found this review helpful!
    Don’t use Guardian Alarm system and Avant they are horrible company with bad customer service. My friends that are looking for an alarm system I will be honest and tell them do your research but don’t go with Guardian. I’m stuck with this piece is shit company for 5 years thanks to the dishonest sales person with Avant Co in San Antonio TX. They lie and promise things and even if you have a proof they will not honor it. I have called multiple times regarding equipment not working since day one, door bell doesn’t record and stays stuck, outside camera is clear but doesn’t record. I called customer service and 1st thing they tell me is we will send a tech $50 for the 1st 30 min after that is $22 for every 15 min plus parts. My husband told me call BBB report them and close everything and lets go back with Vivint who cares if they report it to the credit bureau.
    Read More
  18. User Score
    1
    April 18th, 2018
    3 people found this review helpful!
    Horrible!! I have been a customer for decades… sold my home and they tell me they need a 30 day notice and that its in their contract. Obviously fine print that was never mentioned when I called last month which of course they have no record of. The new owners did not want to pay the price. Not my problem. Even though the system has been in error mode for the last 30 days (just started getting error messages this week (April 18, 2018) via my cell phone. How convenient. This company has no conscience when it comes to doing the right thing and instead steals from a long time loyal customer. BEWARE!! As far as the system went… over priced compared to what you can purchase as Sam’s Club or Costco and install yourself. There was no give in customer service with Guardian Alarm when cancelling my service other than the reiteration of their contract. No compromise! No, here’s what we can do for you! No meeting in the middle! Its not the $64.00 a month I paid… it really is a matter of principle! Horrible mindset and company policy to treat a long time customer in this way. Definitely not a company I would EVER consider going back to or recommend going to. Hence their over all rating of 3.7…. and confusing contract. Now that truly is deplorable!! Those in charge need to rethink of how they’re doing business so not to burn bridges as they take long to build…. and are quick to burn! Better start caring!!
    Read More
  19. User Score
    0
    January 26th, 2018
    6 people found this review helpful!
    Be careful with what you agree to. Their contracts are 60 months and if you decide to cancel they will bill you for the balance of the contract. Very unfair.
    Read More
  20. User Score
    1
    January 9th, 2018
    3 people found this review helpful!
    rdian is the worst co., stay away! I needed service to put sensors on New door, it has been over a week now. so all this time no Sensor on door, I’ve called them 3 times nd even said they expedited the service call, that was over a week ago. Customer service doesn’t really answer your question, they say “anything I can help you with ” I had them transfer me contract dept. and they didn’t, I was hung up on. the salesman that sold me the service was trying to scare me, telling me horrific things that could happen without a alarm. I’m new to the state, so I believed him, I really regret signing the contract. This whole co. is a scam
    Read More

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Our Score
4.8
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$24.99

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

47
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,370