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#64
GuardianAlarm-Logo

Guardian Alarm Company

Rated 2/10 By Consumers

Our Score
4.8
User Score
2.4
Our Score
4.8
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$24.99

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

50

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#64
GuardianAlarm-Logo

2.4
$24.99
Undisclosed

Pros

Guardian Alarm Company’s basic home security $24.95 monthly monitoring fee competes with rates from top home security companies. This is an internet special only. Other home security system packages are a bit pricier. The company offers a wide variety of home security and home automation features that are better than most. In addition to door and window sensors, touchscreen panels, glass break sensors, and motion detectors, Guardian Alarm Company also provides top-of-the-line indoor and outdoor security cameras. Depending on the security package, customers can receive high-resolution video surveillance cameras with bulletproof casings, 360-degree rotation, night vision, and digital video recording. Guardian Alarm Company will store up to 800 video monitoring clips of up to two minutes each, one month of continuous recording, and six-month video storage. For the homeowners, smart home Guardian security systems are easy-to-use systems that include a 7” touchscreen, digital frame control panel that allows you to mechanize all aspects of your home. Some systems enable energy-savings in addition to providing superior protection.

Home Automation

For further peace of mind, customers will also receive a number of home automation options with Guardian Alarm Company. Through Guardian Alarm Company’s desktop or mobile app, users can control heating and cooling, ceiling fans and shades, lights, locks, and garage doors remotely. Users can also receive real-time email and text alerts, aside from the mobile app, when an alarm is triggered.

Response Time

Guardian Alarm Company monitoring services boast an incredibly fast average response time of 15 seconds. That includes alarm responses to both life-threatening medical emergencies, as well as property intrusions from the monitoring center. A chief complaint about the home security industry is slow response times, so if Guardian Alarm is accurate in this claim, the company has a major advantage over competitors. Additionally, Guardian Alarm provides superior customer service where customers do not have to go through an automated phone system. Guardian claims that a live person will always pick up the phone.

GPS Tracking

Additionally, Guardian Alarm Company allows you to track assets such as vehicles or other large equipment using GPS tracking devices. These devices provide real-time location data of your lost or stolen property and are a feature offered by very few home security companies.

Cons

Even the base Guardian Alarm home security system package and monitoring services are more expensive than most. While most home security companies will provide home automation standard for a small additional fee, Guardian Alarm Company will charge up to $59.95 a month for home automation – over twice the amount other companies will charge you for the same features. And while the company claims free installation and 24/7 support with any basic service plan and base equipment, customers will be required to pay for installation with more comprehensive service plans (including those with home automation capabilities). It appears equipment such as window sensors, motion detectors, thermostats, smoke detector, locks or video monitoring security cameras may be purchased separately or in separate packages. Prices are undisclosed.

If you are signing up for a deal with Guardian, make sure to have the advertisement in hand when the consultant arrives at your home. Some customers have reviewed the company online and while the service is impeccable, the sales team will try to up-sell you and keep you from valuable savings that are offered by the corporate team. Also when signing a contract make sure to be aware that there is an automatic renewal clause; if you are not interested in a second year, make sure to contact customer service and notify them.

View Top-Rated Home Security Companies

Our Recommendation

Guardian Alarm Company offers a number of useful home security features (including some impressive high-end security cameras) as well as home automation devices to help you protect and monitor your home remotely. Unfortunately, to get access to some of these luxury features, considered standard by industry leaders, customers will likely have to pay a price much higher than the advertised $24.95 a month. Customers also need to be aware that Guardian Alarm Company included an automatic renewal clause on its contracts effective at the first contract’s expiration, so customers not wishing to continue services will have a short window of time in which to notify the company.

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50 Guardian Alarm Company Reviews

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  1. User Score
    0
    August 4th, 2015 Dayton, OH
    17 people found this review helpful!
    I started with this company because they had a system already installed in my home. I was a first time home owner so security companies was something I had NO knowledge of. Boy did they take advantage. After paying them faithfully for one year, with not one Alarm call, I had a sensor issue on my back door, which they call several times about, then when I tried to schedule to have someone come out to fix it, I find the cost is $25.00 and if I can’t miss work to accommodate their schedule I would have to pay even more. Worst part is this system has been paid for by previous 2 owners and then some. What a rip off, and to cancel would cost me $986.00 to get out of my contract or continue to pay them over the next four years to the sum of $1968.00. So let’s see if they post this REAL review, because I am sending it to any place that will post it.
    Read More
  2. User Score
    8
    June 20th, 2015 Cincinnati, OH
    1 people found this review helpful!
    Awsome service, awesome response and follow-up
    Read More
  3. User Score
    1
    May 27th, 2015 Elgin, IL
    7 people found this review helpful!
    My elderly mother was scammed even with my husband and I sitting their. Dustin told my mom to write a voided check and told her she only needed to pay $99 and she’s had over $500 attempted to go through and she’s only had the system for 2-3 weeks. She’s in a fixed income. Be warned of salesmen walking through your neighborhood!!! I will give them a 1 for the monitoring company (not sure who it is to complete paperwork for the police dept) who called immediately when the alarm went off due to my sister mistakenly pushing armed on the key fob.
    Read More
  4. User Score
    10
    December 10th, 2014 Southfield, MI
    2 people found this review helpful!
    We had a great salesperson & great system with great value. Love them & would buy again!
    Read More
  5. User Score
    1
    September 23rd, 2014 Troy, MI
    14 people found this review helpful!
    Buyer beware! They sign you up for a FIVE year agreement that automatically renews. Plus, any time a service person comes to your door, your signature o the service ticket extends the agreement another FIVE years. They will sue you if you attempt to cancel earlier.
    Read More
  6. User Score
    10
    April 25th, 2014 Southfield, MI
    3 people found this review helpful!
    Great rates, great service. Excellent experience all around. No pressure sales, very informative.
    Read More
  7. User Score
    10
    April 25th, 2014 Southfield, MI
    3 people found this review helpful!
    I love my alarm system, the only issue I have ever had was when I switched phone service and Time Warner didn’t hook my phone into my security system. I spoke to Guardian and they informed me Time Warner should come back out to tie it back in, when I called Time Warner they said they were not able to do that and tried to sell me their system. I refused and called Guardian back and they offered to fix the issue at no charge to me. Great company with great customer service. I will never have another company handle my security needs.
    Read More
  8. User Score
    10
    April 19th, 2014 Cincinnati, OH
    3 people found this review helpful!
    Overall good. Prompt assistance by phone when needed. I have the “wireless” system that has worked flawlessly.
    Read More
  9. User Score
    4
    November 2nd, 2013 Hamilton, OH
    3 people found this review helpful!
    I got guardian, but it was my phone company I had the alarm put in and it sold out to guardian. I don’t like the service and i’m looking for new service.
    Read More
  10. User Score
    10
    October 21st, 2013 Toledo, OH
    5 people found this review helpful!
    my system alarms all the time with false alarms-they have been out 3 times and it is still not working right–i am sure my neighbors hate me!
    Read More

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Our Score
4.8
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$24.99

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

50
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441