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#3
Guardian-Protection-Services-Logo

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.4
User Score
3.3

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
294

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

Guardian Protection Services is the world’s largest privately-held home security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home protection services to a majority of the country for over 65 years. The company employs advanced monitoring and Guardian Protection products can be obtained at a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection services are only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia. Read our review of the security company below or scroll to the bottom to read Guardian Protection reviews from customers.

The Good

  • Special Pricing for besthomesecuritycompanys.com Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. The alarm company offers three separate home security packages with 24/7 professional monitoring to fit a variety of budgets and homes.

  1. Edge Essential – Includes a central touchscreen control keypad in-home monitoring station, window/door sensors, and motion sensors.
  2. Edge Control – Includes all features of the Essential package plus the customers choice of one home automation device.
  3. Edge Premium – The most complete home security system with home automation. Includes all features of the other packages, the choice of one home automation device, plus two indoor Wi-Fi security cameras with night vision.

Unlike some companies, Guardian Protection also offers a number of home automation features, branded as Guardian Edge. They allow users to control their security system remotely and prevent false alarms. Home automation comes standard on all but Guardian Protection’s most basic service and gives customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app.

Consumers may choose from smart door locks, thermostats, light modules, or garage door switches for home automation.

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT control panel can let homeowners know whether window sensors or door sensors were activated and when. A customer will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room when an alarm is triggered.

Guardian Protection provides a “Family of Guarantees”. With the Best Price Guarantee, Guardian Protection Services will “match any comparable written quote or qualified internet offer for installation and activation of a base home security system.” The theft protection guarantee states the company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is also something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.

Guardian Protection also offers special pricing for besthomesecuritycompanys.com visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

Guardian Protection boasts high-end, cutting-edge technology and equipment, including motion detectors, window sensors, video surveillance, smoke detectors, and the aforementioned control panel that allows for two-way communication. However, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful contract information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security, burglar alarm provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide threat protection.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology with its high-end equipment and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fixed-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

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294 Guardian Protection Reviews

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  1. User Score
    1
    October 12th, 2018 Howe, TX
    0 people found this review helpful!
    Guardian originally installed their equipment in my Dallas home with no installation or equipment fee; my monthly bill is just over $62.

    Recently, I moved north of Dallas to a new home. The Guardian service agent came over today to evaluate the home for installation; my new home is in an area that Guardian services. We agreed on the the same equipment (two less motion sensors) as the Dallas house.

    Late this afternoon the Guardian Sales rep called to make me an offer – new 5 year contract at $59/month, BUT they want $700 for their equipment! I told the rep to call me back with an offer that did not have any installation or equipment charges, just like my initial installation. If I don’t get a call back, my next call will be to a lawyer.

    Guardian equipment and techs are first class. Their business practices are characterized by deceit and bullying. If it costs me the $1,800 cancellation fee to get out of their clutches, I will do it. The ball is in their court.

    Read More
  2. User Score
    1
    October 9th, 2018
    0 people found this review helpful!
    The Billing practices are questionable Double Billing and charging for services they do not provide unless asked for. I will pay my bill and immediately look for someone to take over the monitoring.
    Read More
  3. User Score
    0
    October 5th, 2018
    1 people found this review helpful!
    Several weeks ago we had a fire in our kitchen. A pan with grease was left on the stove and caught fire. The Guardian alarm went off and the house quickly filled with black smoke. My husband, Richard was able to get the fire out and we opened all the windows and doors and turned on all ceiling fans. Several times we had to go outback due to the heavy smoke. All the time we are fanning the smoke out and waiting for the fire department to show up. After about 15/20 minuets Richard was able to turn off the alarm by taking out the battery. It took hours for the smoke to clear.
    I called Guardian to see why the service did not work. They agreeded to send a serviceman to see why the alarm did not communicate with the call center. The charge for service was to be $125.00. I was going to cancel due to poor/no service and than they agreed to give us a service call at no charge for being a loyal customer for over 10 years. The serviceman came and reported the problem to be “found that the smoke cap was still installed on the smoke detector “. Today I called to let Guardian to let them know I was not happy to learn I have been paying for a service since 2007 and did not receive service. The representative offered me, if I would consider my service (due to expire May 2019) he would keep the rate the same $26.70 and give us 1 month free service with a 2 year agreement (more free months if I accepted a longer contact. Not happy with this situation.
    P.S. I would also like to add when I signed the new agreement in June 2016 (with a price increase) was due to Guardian calling me and telling me my alarm had to be updated as it was having trouble connecting to Guardian, blaming my telephone provider. Looks like the problem was the cap left on.
    Read More
  4. User Score
    0
    October 1st, 2018 Rochester, NY
    3 people found this review helpful!
    I have had Guardian Protection services for a little over a year. Within the first 3 months of having the system in my house there was an issue with my panel that made it beep continuously every 30 minutes. I ended up having to call and have the rep step by step tell me how to power off my system. The system was OFF for MONTHS. Yet I was still charged the full monthly rate for my system. In order for someone to come “diagnose” the problem, – I was going to be charged a fee. A little ridiculous considering I hadn’t even had it 6 months! The rep recommended that we try replacing a battery that was within the unit. They charged a fee for someone to come replace it for us – or we could attempt to pull it apart and replace it ourselves (which is what we opted for). Regardless, they charged me $35 for the battery and sent it in the mail. (mind you I’ve only had this unit for 3 months and paid well over $700 initially – a battery shouldn’t be dead already if I’m truly being given a “new system” – Their warranty didn’t cover this apparently)

    Fast forward a few months… My system is working fine but I received a call from a competitor that said due to the fact that I’m in law enforcement they offer a pretty significant discount. They quoted me what they would charge me for the exact same services and it was a third of what I’m currently paying Guardian! I called Guardian to see if we could lower the cost at all and was surprised by the fact that I am apparently locked into a 60 month contract that I had no clue about because their sales rep never discussed this with me and their contracts are less than transparent! In order for me to cancel services with them I would have to pay over $800 as a termination fee. They also said they can’t lower the price while you’re in your first term (mine being 60 months) – so you’re stuck paying significantly more than you would if you were with their competitors instead!

    Please do your research – I wish I did! There are FAR more negative reviews regarding this company than there is positive. Now I’m stuck with a company that provided me with poor equipment quality – horrible customer service – and a bill three times what it should be!

    Read More
  5. User Score
    8
    September 25th, 2018 Selbyville, DE
    1 people found this review helpful!
    System performs as reperesented. Call center is very professional and customer friendly.
    Read More
  6. User Score
    0
    September 20th, 2018
    3 people found this review helpful!
    They were fine until I went to cancel service and found out I was “auto-renewed” for another 5 year contract. Apparently it’s in the fine print. Watch out for them. I would recommend someone else who does not “auto-renew”. Then they sold my service to someone else and now I am suck with an alarm system for the next 2 years that cannot use. Thanks a lot Guardian for wasting my money.
    Read More
  7. User Score
    0
    September 18th, 2018
    0 people found this review helpful!
    cancelled service in May 2018 over the phone – they did not honor this disconnect even though I no longer had a land line. They could not monitor my system. I had a direct checking deduction. They continued to deduct June and July and then kept on billing me until September. My contract was for 3 years that was started in September 2013. I canceled the policy in 2018. They did not tell me at the time I called to disconnect that they would not honor it. They failed to tell me it had to be in writing. Now they are threatening me with a collection agency because I refuse to pay for a service that they could not provide with no phone connection. Also they did not provide any security for your windows. Someone could actually get into your house without you knowing it. They could shoot you before the motion detector would even go off. so you are not really protected. They are only there for the money. Also they raised by rates without notifying me and was directly taking more out of my checking account. I would not recommend them to guard a dog house. They are dishonest company.
    Read More
  8. User Score
    2
    September 9th, 2018
    2 people found this review helpful!
    Claims they have Nationwide service but not in a major city like Denver. 36 month policy is unheard of and make you pay a cancellation fee. Customer service is very rude and I would never recommend them to anyone.
    Read More
  9. User Score
    0
    September 6th, 2018
    0 people found this review helpful!
    Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal. $1850 cancellation fee if you break it. Unbelievable.
    Never again!!! Don’t do it. You will regret it.
    Read More
  10. User Score
    8
    September 5th, 2018 Homestead, PA
    1 people found this review helpful!
    I haven’t had too much of a reason to use customer service yet, but they’ve been nothing but helpful. The sensors are pretty low profile, and it’s easy to use. But, make sure you know how much you’re paying a month for your services, I was told one thing and got something else.
    Read More
  11. User Score
    10
    September 5th, 2018 Inkster, MI
    2 people found this review helpful!
    Most of the time you call them about anything they respond to it. The equipment is good. Sometimes I question myself about their rates though.
    Read More
  12. User Score
    10
    September 5th, 2018 Austin, TX
    0 people found this review helpful!
    It always does what we want it to do, and they’ve been helpful.
    Read More
  13. User Score
    10
    September 5th, 2018 San Antonio, TX
    2 people found this review helpful!
    They’re very responsive for my alarm system. They’re always great when I call in and talk to them about any concerns I have. It’s simple to use, I have no problems at all with it.
    Read More
  14. User Score
    10
    September 5th, 2018 Oakton, VA
    0 people found this review helpful!
    Any time we’ve ever had any kind of issue they were responsive. Overall, the equipment has been good. But, we’ve had a couple of issues with the contacts falling off and that kind of thing.
    Read More
  15. User Score
    10
    September 5th, 2018 Alexandria, VA
    0 people found this review helpful!
    They promptly answer the phone and answer my questions without making me feel like an idiot. It’s pretty easy to use and reliable. I’m very happy with the technician who did the install, he spent several hours here and was very thorough. They seem very competent.
    Read More
  16. User Score
    0
    September 1st, 2018 Waldorf, MD
    2 people found this review helpful!
    Was pressured to get guardian upon building my new home and signed up for 3 years with a month to month renewal there after.
    After the initial 3 years my price went from $39 a month to $53 a month with no new contract or real notice. I called to cancel my services since am moving and was told I am now on a 60 month contract and must pay over $1k to disconnect. This is even if I don’t live in the home or own it; they’re forcing me to pay for the service for another year for whoever buys my house, install a system in a rental property I move to, or pay them $1300! This is ridiculous especially when I never use the system!!!
    Read More
  17. User Score
    0
    August 27th, 2018 Salt Lake City, UT
    3 people found this review helpful!
    Called in June of 2017 to cancel, they said contract was still valid until Nov of 2017 so I waited. Then they sold my contract to brink with a new 5 year contract. Guardian does not have my old contract they said it was sent to brink, and brink says guardian should have it. So now I’m just looking through the internet to see if there is a class action lawsuits I can jump in to get some of my money back.
    Read More
  18. User Score
    0
    August 23rd, 2018
    0 people found this review helpful!
    HORRIBLE!!!! They are a scam! Buyer beware! Don’t use guardian!!! They will sell you a system that becomes outdated within your 5 year contract. They will then say you need to update your system and sneak in a new 5 year contract! Then they will say that your contract doesn’t actually begin until they installed it, which could be months later. Beware of them using an electronic signature and acting like you agreed to it. When I told the rep (Steve) that it wasn’t my signature, he actually told me to contact the local authorities and file a complaint! Like seriously! Then I still had to pay a buyout for an outdated system that they told me I could keep! Sick to my stomach over this and in the end, I just wanted to get out of dealing with them. Poor customer service and even worse business practices. The games they play to make a buck. I would never go through this company again.
    Read More
  19. User Score
    8
    August 20th, 2018 Medina, OH
    0 people found this review helpful!
    Very good customer service. Product has shown very little or no issues of any kind.
    Read More
  20. User Score
    6
    August 15th, 2018 Franklin, IN
    1 people found this review helpful!
    Most of my experiences have been positive. I have received help as needed. I’m not happy that the yearly cost has escalated. I plan to check further when other companies’ offers come.
    Read More

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Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
294
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252