Best Home Security Companys

121 Companies 9,229 Real Customer Reviews

#9
guardian

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.0
User Score
3.2

Or By Phone:  1-(855) 511-7675

Our Score
8.0
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
34.95-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
141

This Review is maintained by Chase Sagum

Review Last Updated: April 25, 2017

Guardian Protection is the world’s largest privately-held security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home security services to a majority of the country for over 65 years. The company employs advanced monitoring and security technology and a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection is only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.

The Good

  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring found in most home security systems, Guardian Protection also provides backup cellular monitoring in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT can let homeowners know which sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room.

Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely. Home automation comes standard on all but Guardian Protection’s most basic service and give customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

While Guardian Protection boasts a state-of-the-art system, customers may find themselves paying a bit more for Guardian Protection’s equipment and services than they would with industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read, but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide coverage.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology, and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fix-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection’s security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.2
$34.95-49.95
$99

#9
guardian

3.2
34.95-59.95
$99

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141 Guardian Protection Reviews

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  1. User Score
    0
    June 28th, 2017 Arlington, TX
    0 people found this review helpful!
    The representative for this Company was completely misleading. The house is a lease , not owned. He lied to us , my daughter and I, promising no upfront charges( a $250 dep was charged) and a 5 year agreement (NOT A CONTRACT) that after 5 months you could terminate it. A copy of the contract was never given to us. Since the day we got it installed my daughter has been calling the representative, the customer service department and even a manager to no avail. The last thing we heard is if that we move, we have to sign another 5 yr contract with them.
    DO NOT do any business with this company!!!!!!!
    Read More
  2. User Score
    5
    June 24th, 2017 Phoenix, AZ
    0 people found this review helpful!
    A sales rep came to our home telling us there’s been criminal activity in the area & that as new home owners, we were selected to promote their company at no charge; actually Guardian would pay us $100 to have their sign posted in our yard. Then the sales pitch for the system was presented. We were told we’d receive $1500 – $2000 in “free” security equipment plus free installation if we contracted for monthly monitoring. Looking online I see that all equipment is provided at no cost. We did save the $99 installation fee plus received $100 cash. I am not dissatisfied if Guardian’s service but sure don’t appreciate being mislead with false information when presenting information while making financial decisions.
    Read More
  3. User Score
    0
    June 21st, 2017
    0 people found this review helpful!
    After having Guardian for a 3 year service contract we decided to renew for another 3 years. One year later we had to make a sudden move. Guardian does not service new location and yet we are still paying for the service as they will not cancel the contract.
    Read More
  4. User Score
    0
    June 19th, 2017
    0 people found this review helpful!
    AMP+ Guardian
    I would NEVER recommend this company!!! (or team up)
    For 1 thing they have somehow forged a BBB site on their representatives devices that says they have an A rating, that they showed me, looks COMPLETELY legit, being pulled up online, not being stored on their device.
    In 20 days since getting the service we have not even for a single day had a properly working outdoor camera! Not 1!! They have come out multiple times to service &/or replace it, no improvement & replacements worse then the original, No exaggeration!!!
    Every time I make a compliant it’s doing this or not doing that, they have said & I quote “that’s normal”. I’m sorry but an outdoor camera that it’s whole purpose is to video-record & monitor, that is NOT doing it’s intended purpose is NOT normal.
    Oh! & their cancellation policy? is in 2 parts! Very tricky, they know people only will read (if at all) some of the contract-so they have a cancellation part that says you have to pay for the equipment (which makes sense, so no problem), the part that’s buried is that it costs $1,850.00 regardless of WHEN you choose to cancel (after 3rd day-you call on the 4th BAM $1,850!).
    Read More
  5. User Score
    0
    June 12th, 2017
    2 people found this review helpful!
    Worst company every !!! System is faulty !!! They take no accountability !!! Thanks !!! My contact is finally over !! And they give you thee hardest time to cancel !!! Beware of this company !!!
    Read More
  6. User Score
    0
    June 12th, 2017
    0 people found this review helpful!
    Cannot cancel my contract which was never explained to me. These salespeople travel all over the country. Rushed to install my system and got out of town. I would give anything to be done with this contract I knew nothing about. 5 years!!
    Read More
  7. User Score
    2
    June 12th, 2017 Rockville, MD
    2 people found this review helpful!
    I ordered a camera system from Guardian after having their alarm system for 12 years. The camera system has been nothing but trouble. It has never worked the way they said it would from day one. They have tried everything to fix it but still same problem: I can’t ever review anything that happened past two weeks and I was told I would have 30 days worth of viewing. Also, when I am able to review something from two weeks prior if I even rewind or fast forward it the system jams up and I get an error message that sometimes lasts days. I called today to ask for my contract to see about getting out of this bad situation and instead of sending me the contract for the camera from a few months ago, they send me the contract from the alarm I got 12 years ago! I am completely frustrated and have been given so many reasons as to why I can’t view things it’s ridiculous. I got these because I have a stalker and so far I’ve missed everything the person has done because the cameras didn’t replay! I”m so sorry I signed up for this. I loved my alarm system and never had any problems with it at all. Their camera system stinks. Don’t waste your time! If I cancel their camera service, I’m stuck with cameras that won’t work. I’d have done better getting cameras from Home Depot! What a waste of money. I’m not paying for something that doesn’t work as I was told by their sales rep and tech…guess I’ll have bad credit now and will have to get a new alarm system from someone else. Not to mention having cameras hanging off of my house that won’t work.
    Read More
  8. User Score
    1
    June 8th, 2017
    2 people found this review helpful!
    I was not home when my husband signed contract, I do not want this system. When wanting to cancel..can not, must Buy it out right,which is expensive. Also, we were having new windows put in when system was installed, salesman said they would come back to do windows…only to find out it will cost even More money for that which he had understood was part of original contract…Not! I am upset that as co owner of our home I have no say, even though my name is not on contract?! I feel the salesman was misleading and customer service is crap!
    Read More
  9. User Score
    0
    June 6th, 2017 Cleveland, OH
    0 people found this review helpful!
    Said I would be charge next month, but charged me this month.
    Read More
  10. User Score
    0
    June 2nd, 2017
    0 people found this review helpful!
    Guardian Protection is terrible. Their equipment is not reliable and malfunctions, and when it does their phone tech support cannot figure out what is going on. The only answer is to replace the batteries, even when you have already done it that same day. They tell you they will fix things remotely or silence continued beeping because of malfunctions remotely, but you still get woken up in the middle of the night from the beeping. Then they want to charge you a fee to come out and fix their broken equipment, When you talk to their “loyalty department” (aka hostage department) they are happy to remind you that any early termination fee will cost you $1250 and don’t seem to care if you leave. So, I am sitting and waiting for a service call with part of my system not working. But there is no talk of a discount or credit, no attempt to speed up the service call, no one seems to care. All around a very poor experience. My recommendation: Do not use Guardian Protection.
    Read More
  11. User Score
    1
    May 31st, 2017
    0 people found this review helpful!
    Horrible customer service.
    Read More
  12. User Score
    0
    May 22nd, 2017 Washington, DC
    3 people found this review helpful!
    I have been a customer with guardian for close to 20 years and loyal. But now i see how loyal the are to me. As of right now they have not monitor my service and request payment.. I had a conversation with one of they”er service agents who rude and informed me that they will continue to bill me without any monitoring and I asked him twice and his response was yes we will continue to bill you..!!. Is this how they treat loyal customers.
    Read More
  13. User Score
    0
    May 22nd, 2017
    1 people found this review helpful!
    I have had nothing but issues since I had cameras installed with guardian,when I call for service my appointment isn’t for a week later I have been without my cameras now for 4 way,$1,000 to break my contract gtfo, this is the last time I will call for a tecnichian to come out I will break my contract so many problems
    Read More
  14. User Score
    0
    May 19th, 2017 Secaucus, NJ
    0 people found this review helpful!
    Disgusting crooks. Sold my 87 year old father a 5 year contract. He had to be moved into assisted living within a year and they said he had to pay out the remaining 50 months with no consideration of the circumstances. They should be reported to the better business bureau as well as law enforcement
    Read More
  15. User Score
    0
    May 19th, 2017
    1 people found this review helpful!
    I woyld not recommend guardian to anyone. They are so unprofessional!! The were supposed to come to my house to twice to set up cameras but never showed uo or called. We went 3 months with no security because we were dealing with them. The general manager(greg) in Indianapolis is the worst. He was so unhelpful and rude. Whatever you do, DO NOT USE GUARDIAN!!!
    Read More
  16. User Score
    1
    May 12th, 2017
    0 people found this review helpful!
    I moved into a new how and opted to pay 199 for new system install, rather than ripping out my old one. Worst mistake ever I assumed that I was going to be getting the security I had at my other house here. That’s not the truth I didn’t get anything that I had over there and the man I spoke with in the customer service made me feel like an idiot because I don’t answer my phone during the day….. news flash some people work nights. He basically said there is not much that can be done and that I can purchase the extras. When I said what’s the cost to cancel he said 750. Like they could careless to keep a customer.
    Read More
  17. User Score
    0
    May 10th, 2017
    0 people found this review helpful!
    This company is horrible!!!! I’m nearing the end of my contract with them and according to their contract it says the request should be in writing 30 days prior to cancellation. First of all, I’m not sure how 3 additional weeks were added to the end of my contract from what should be Aug 22nd to Sep 13th, but ok get paid 1 more month. Now I’m told I need to call again, and send in writing to cancel. why can’t you just document that I called and when you get my written request to cancel, do that and STOP CHARGING my account!!! If you can find another company to do your security, do that. I had them because the house I bought already had the security equipment already in the home. I hate their service, and know it will be a headache getting this contract done even though they’ve got 5 years out of me!!
    Read More
  18. User Score
    0
    May 9th, 2017
    1 people found this review helpful!
    I had my dream house build and Guardian was the security provider. They installed the hardware and then left. After several calls to them they kept saying someone would call to make an appointment to finish the installation. After 4 months I decided to go with another Security system, due to no follow-up from installers. The system is still not installed fully and they keep sending bills for service. Talk about a backwards company. Save your money and frustration call another security provider
    Read More
  19. User Score
    0
    May 9th, 2017
    0 people found this review helpful!
    Their salesmen are complete frauds they tell you that there is no installation fee and the next month i receive a bill for $2400 for installation fees they tell you the price is $59 a month when you get your bill it’s $71 a month overall I’m not happy with the system the cameras are down and It hasn’t even been three months yet if I could do it all over again I would never spoken to the salesman .
    Read More
  20. User Score
    7
    May 8th, 2017
    10 people found this review helpful!
    Ok,
    I have been int he security industry since high school. I joined the Marines out of high school, then worked as an Overseas Security Contractor. I decided I wanted to spend more time at home so started doing executive protection here in the states and now I am in the Security and Home Automation business. So I have been in the security field for many years. I DO NOT WORK FOR GUARDIAN! Let me say that up front. I am with a competitor. I look at reviews all the time and this site seems to have a lot of negatives about them. I will say this. I see a LOT of complaints are about cancellations. Listen, you know you are signing a 36/60 month contract. If you buy a car and take out a 60 month loan, if you lose your job or have problems. You can’t just say,”OK, I don’t want it anymore.”

    What people don’t realize is that you are getting this equipment up front. Several hundred dollars worth and even in the thousands of dollars on some systems. There is the salespersons commission and the installer gets paid too. You can’t expect a company to eat that money just because you decide you don’t want to pay anymore. I see it all the time. Someone wants the system and then get short on cash. So to save money, they would rather cancel something that can save their life or their home. Instead of cancelling their cable television or not going out to dinner one less time a month.
    As for their service, I know people that have it and love it. I can’t say I know anyone that doesn’t like it. With that said, I have heard a few complaints about installation problems before. I think those we sub contractors though. Anyway, I just wanted to get that off my chest. Stop complaining about cancellation fees and fulfill your obligation!

    Read More

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Our Score
8.0
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
34.95-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
141
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,949