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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

526

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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526 Guardian Protection Reviews

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  1. User Score
    8
    November 11th, 2019 Riverside, CA
    0 people found this review helpful!
    Guardian Protection was less expensive than the other one we had and it is just as good or better than it. We’ve had very few issues. The cameras that they provided us pick up a lot of superfluous cars driving by and uses a lot of space for what is supposed to be for people approaching my house.
    Read More
  2. User Score
    10
    November 11th, 2019 Jurupa Valley, CA
    0 people found this review helpful!
    Guardian Protections has good customer service.
    Read More
  3. User Score
    10
    November 11th, 2019 Conroe, TX
    0 people found this review helpful!
    Lots of features within the package and it was in the price range I was looking to pay. I like it. I like that I can go on the app and turn on and off the security. Every time I need, they answer immediately.
    Read More
  4. User Score
    0
    November 10th, 2019
    0 people found this review helpful!
    Changed cable service and Guardian was no longer getting feedback at their center. They let me know and told me that they couldn’t fix it. The cable co. says it is Guardian’s responsibility. I would like to cancel but would owe @$1300.00 to do so. I don’t understand why if guardian connected the system when I had Frontier why they can’t connect it to Spectrum. They suggested an upgrade for $375 plus the monthly monitoring fee would almost double. I am extremely disappointed that I now will spend the next 4 years paying for service I am not receiving.
    Read More
  5. User Score
    3
    November 7th, 2019 Dallas, TX
    0 people found this review helpful!
    Guardian like for us the clients to add stuff to our service like; cameras, thermostat, door bell, etc… Then when those equipment stop working we have to pay redicolus amount of money for labor and parts. My ring bell stop working after a year of use and Guardian charge $250 for the bell which was online for $115 and charge me another $125 for labor. The Tech was in my place only 15 minutes. I am completely disappointed. I will cancel my service as soon my contract expire.
    Read More
  6. User Score
    10
    November 1st, 2019 Laguna Beach, CA
    0 people found this review helpful!
    Whenever there has been an issue Guardian immediately informs me, either by phone, or intercom within seconds or a few minutes!
    Read More
  7. User Score
    10
    November 1st, 2019 Burbank, CA
    0 people found this review helpful!
    good customer service, nothing to improve upon as of now
    Read More
  8. User Score
    10
    November 1st, 2019 Baldwin Hills, CA
    0 people found this review helpful!
    Efficiency.Very professional and helpful.Never had any problems in any area.
    Read More
  9. User Score
    8
    November 1st, 2019 Avondale, AZ
    1 people found this review helpful!
    It’s ok. We had one issue with the control panel that was a product defect. But had to pay to have it fixed. That was annoying.
    Read More
  10. User Score
    10
    November 1st, 2019 Waddell, AZ
    0 people found this review helpful!
    Up date equipment for Loyalty so we are current with other offers being sent to us
    Read More
  11. User Score
    10
    November 1st, 2019 Tempe, AZ
    0 people found this review helpful!
    Excellent service and friendliness and customer support.
    Read More
  12. User Score
    10
    October 25th, 2019 Greenbelt, MD
    0 people found this review helpful!
    Customer support is always professional and I get a lot of information when I do call them. The equipment does everything I need it to.
    Read More
  13. User Score
    10
    October 25th, 2019 Leander, TX
    2 people found this review helpful!
    The home builder recommend guardian to me. I’ve been working in the security industry myself for a very long time, and from my personal experience, I know it is really good equipment. Whenever I call customer service for any issue, everybody is quick to help me out and get the situation resolved. I like being able to call anytime and get it taken care of.
    Read More
  14. User Score
    10
    October 22nd, 2019 Monongahela, PA
    0 people found this review helpful!
    I’ve had guardian for quite a few years, since 1994. They’ve been very good. I’ve only had one issue, and they took care or it. I like their app so that I can check my security system on my phone.
    Read More
  15. User Score
    10
    October 22nd, 2019 Aripeka, FL
    1 people found this review helpful!
    We haven’t had any problems with it, it is reliable.
    Read More
  16. User Score
    10
    October 22nd, 2019 Woodbridge, VA
    0 people found this review helpful!
    Nothing else really compares to it. It seems to do the job and they’re always responsive the handful of times I’ve called.
    Read More
  17. User Score
    10
    October 22nd, 2019 Woodbridge Township, NJ
    0 people found this review helpful!
    Excellent.Some letters from keypad have got erased.They should be changed or insert keypad to be used.
    Read More
  18. User Score
    0
    October 21st, 2019
    1 people found this review helpful!
    Guardian has the worst customer service and only cares about making money. We had a life threatening circumstance that forced us out of our home and we had to move in with relatives. Our relatives have a home security service so we couldn’t use guardian if we wanted to. They said because we were under contract they could only freeze our acct for 6 months or we had to pay $1200 to buy out the remaining time on contract. When the 6 months ended they called us harassing us and we explained nothing had changed we still were living with family because of severe illness and they have ADT. They are refusing to cancel service and saying we have to pay for remaining time on our contract even through they won’t be providing any services to us. They are insisting we have to pay them $1200 which we don’t have because of hospital bills. I will never use their service or recommend them to anyone. DO NOT DO BUSINESS WITH GUARDIAN!
    Read More
  19. User Score
    1
    October 16th, 2019 Greenwood, IN
    1 people found this review helpful!
    Been with Guardian for 25 years they’re charging me $50 a month for essential service when I only get standard service. They also charge a fee for in-home service which was not on my contract years ago for no fee and I feel like they’ve been ripping me off. I was not notified on these fees and the company has not been transparent use caution!
    Read More
  20. User Score
    1
    October 11th, 2019
    0 people found this review helpful!
    Guardian is very aggressive about not cancelling coverage when a home is sold. They are unreasonable and illogical about continuation of service. They claim it is like buying a car, not insurance.

    DO NOT DO BUSINESS WHEN GUARDIAN

    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

526
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432