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#3
Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $29.99/month.

Our Score
8.3
User Score
4.7

Or By Phone:  1-(866) 239-1577

Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

462

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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462 Guardian Protection Reviews

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  1. User Score
    8
    July 18th, 2019 Fort Worth, TX
    0 people found this review helpful!
    It took a while for them to come out but I am pleased with quality of their security equipment and the best thing is the camera.
    Read More
  2. User Score
    10
    July 18th, 2019 Canal Winchester, OH
    0 people found this review helpful!
    Keep up the good work. The care has been excellent, any issues have been taken care of right away and they have even gone beyond. Other security code companies have many failures and problems and I have felt uncomfortable with them, but I have never felt that way with Guardian. I feel safe and secure.
    Read More
  3. User Score
    10
    July 18th, 2019 Orangeburg, SC
    0 people found this review helpful!
    Guardian is prompt in calling me and that is the best thing.
    Read More
  4. User Score
    3
    July 11th, 2019
    0 people found this review helpful!
    DO NOT USE GUARDIAN! This is a terrible company. I still don’t understand how I manage to sign a five year contract without my knowledge., FIVE YEARS! I tried to cancel after the first month but of course I couldn’t.. I am going to take a hit on my credit because I must get away from Guardian. By the way, don’t believe that 34 99 per month junk. They stick you with all kind of fees and please, don’t ever have a problem with the equipment. They charge you to come out and fix their stuff even if it’s not your fault. Stay away from Guardian.
    Read More
  5. User Score
    0
    July 1st, 2019 Davenport, FL
    0 people found this review helpful!
    Extremely disappointed.
    Costumer service is eager to sell BUT don’t show the slightest desire to solve your issues unless you agree to the $180.00 service charge. They practically tell you we are fools to even ask for the techs to come and fix any issues. I cancel their service 3 times before they actually cancel my service even after 5 month of our contract expiration. they manage to get 4 additional months of charges with the excuses that I needed to send a written termination notice. and I just received another bill for $5.78 because of 3 additional days of monitoring since my last call to cancel. ( Never needed any written notice ) WOW!!!!!! they are masters of milking costumers so they can survive.
    Read More
  6. User Score
    8
    June 25th, 2019 Philadelphia, PA
    1 people found this review helpful!
    The tecnhician who came to my residence to deal with my current problem was the best! He was very patient with my various questions and he fully explained things to my satisfaction
    Read More
  7. User Score
    0
    June 19th, 2019
    0 people found this review helpful!
    Huge warning with this company do not use it. They have terrible customer service I’m moving from my house into a place for a short time that does not allow me to use a security system because it is a rental. They will not freeze my account even for six months however if I was moving into let’s say another house where I could have it then they would freeze it for six months how does that make any sense? They will not work with you at all I am a realtor and I will never recommend this company again
    Read More
  8. User Score
    10
    June 18th, 2019 St. Augustine, FL
    1 people found this review helpful!
    Customer service is top notch. The batteries installed for outages last much longer than I expected.
    Read More
  9. User Score
    4
    June 18th, 2019 Havre de Grace, MD
    2 people found this review helpful!
    It was ok until recently. I had to move due to my husbands death and was told that I need to make the system Inactive and continue to pay until my contract is done, several more years
    Read More
  10. User Score
    1
    June 13th, 2019
    0 people found this review helpful!
    I will not recommend Guardian Security to anyone that used a security system before. Their Technician have limited knowledge, it takes 4 weeks to get my cameras running and you have 1000 clips of video a month. Your system stops recording when the limit is reached, you cannot delete to create space. When you call customer service they’ll promise to call you back; I have been calling and waiting for over 3 days now. I use to have Alarm Relay they were so good, they will call whenever your system alarm. We have triggered our system several times as a trial but didn’t get any call from Guardian. I am writing from my experience but if you want to learn from your own experience go ahead and good luck. The sales guy is no longer returning my text. He did everything to get the contract- be very skeptical when they start telling you they have 15-25 years with the company. It doesn’t translate to anything
    Read More
  11. User Score
    10
    June 11th, 2019 Parrish, FL
    1 people found this review helpful!
    They are always helpful, reliable and efficient.
    Read More
  12. User Score
    10
    June 11th, 2019 Plum, PA
    2 people found this review helpful!
    Great service. Long time customer. Reliable.
    Read More
  13. User Score
    10
    June 5th, 2019 Latrobe, PA
    1 people found this review helpful!
    I had heard so many good things about guardian protection. The equipment and everything is excellent. I think everyone should buy it
    Read More
  14. User Score
    8
    June 5th, 2019 Babson Park, FL
    1 people found this review helpful!
    I went with Guardian Protection for the cost. They’ve been helpful anytime I needed them.
    Read More
  15. User Score
    10
    June 5th, 2019 Sewickley, PA
    0 people found this review helpful!
    Anytime an issue comes up, they’ve addressed it immediately.
    Read More
  16. User Score
    10
    June 5th, 2019 Edgemoor, DE
    1 people found this review helpful!
    It’s hassle free and the latest technology
    Read More
  17. User Score
    8
    June 5th, 2019 St. Petersburg, FL
    2 people found this review helpful!
    I retired my old home security system because Guardian Protection had a more affordable price. The alarm itself is awesome, but all the extras – thermostats and doorbell – I keep having issues with. When I call them, they come right out and fix any problems.
    Read More
  18. User Score
    10
    June 5th, 2019 Upper Marlboro, MD
    4 people found this review helpful!
    Keypad and sensors are very use friendly and my family loves it. I’m a tech geek, so I think the access through your phone, key fob, or panel is great. As homes go more electronic, I hope they keep with with the trends as they’ve done in the past. With Guardian, there is always someone to talk to and that understands. When there is an alarm system, the last thing you want is a language barrier for a rapid response.
    Read More
  19. User Score
    10
    June 5th, 2019 Kinston, NC
    2 people found this review helpful!
    “No problems. I can be miles away from my home and and still arm it if I can artm it. My wife and I travel a lot – it’s extra safe knowing that if a door opens, it will alert us.
    Some feedback for the company is that when they send technicians out, they should be better at their presentation and giving more details. The guy that came to install ours left out a lot of details. Had he been more thorough, we would have added more features.”
    Read More
  20. User Score
    2
    June 4th, 2019 Canton, OH
    1 people found this review helpful!
    Deceptive Salepersons WILL get you to sign a 5 year contract, without you KNOWING. We were never made aware that the contract would not be able to cancel for FIVE, yes I said FIVE years. We have never stayed in one home for 5 years, so for us to be liable for 5 full years of payments is ridiculous. In addition, they continue to try and raise prices. We have been unsuccessful in Guardian allowing us to cancel after 30 months of payments. DO NOT sign up for any service that forces a 5 year guarantee. They did not install a new system for us, therefore, the investment for them was negligible, and now we are responsible for another 30 months, even though we would like to be done. The actual service itself is fine.
    Read More

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Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

462
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378