Best Home Security Companys

121 Companies 10,107 Real Customer Reviews

#10
guardian

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.0
User Score
2.9

Or By Phone:  1-(855) 511-7675

Our Score
8.0
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
157

This Review is maintained by Chase Sagum

Review Last Updated: September 19, 2017

Guardian Protection is the world’s largest privately-held security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home security services to a majority of the country for over 65 years. The company employs advanced monitoring and security technology and a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection is only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.

The Good

  • Special Pricing for Best Company Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring found in most home security systems, Guardian Protection also provides backup cellular monitoring in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT can let homeowners know which sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room.

Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely. Home automation comes standard on all but Guardian Protection’s most basic service and give customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Guardian Protection also offers special pricing for Best Company visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

While Guardian Protection boasts a state-of-the-art system, customers may find themselves paying a bit more for Guardian Protection’s equipment and services than they would with industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read, but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide coverage.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology, and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fix-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection’s security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#10
guardian

2.9
29.99-59.95
$99

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157 Guardian Protection Reviews

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  1. User Score
    1
    September 21st, 2017 Kearny, NJ
    0 people found this review helpful!
    It takes about 10 minutes to confirm a false alarm and talking to customer service is like talking to a brick wall. Jose Cespedes
    Read More
  2. User Score
    0
    September 15th, 2017 San Jose, CA
    0 people found this review helpful!
    Seriously, do not sign up with this company. They are dishonest and value a few bucks more than customer good will.

    I signed a 3 year contract with them at my old house. We unexpectedly had to move 1 year in and asked if we could cancel. They said no because we still had 2 years on the contract. We agreed since we signed the contract. But we told them we would not renew after the contract was up since we no longer lived at that address.

    So fast forward 2 years. They renewed the contract without telling us. They’ve overcharged us 2 months so far. I just caught the charges and called them to cancel and to get a refund.

    They refused to give a refund because they claim that they tried to contact us to see if we wanted to renew or not but never got a hold of us.

    1) We never received any calls from them.
    2) Despite the fact we told them NOT to renew the contract, they still renewed. We don’t even live there anymore.
    3) An honest company that actually values customer good will would have an early termination program in place. Maybe with a termination fee. Not these guys.

    Please look elsewhere for your home alarm system needs.

    Read More
  3. User Score
    0
    September 14th, 2017 Buena Vista, CO
    2 people found this review helpful!
    So, we fell for some door to door salesman a little over a year ago who convinced us to switch to Guardian from ADT (who we were happy with). He was NOT wearing a Guardian shirt, and did not introduce himself as a Guardian employee. He led with the promise of upgrading our monitoring equipment for free, and didn’t make it clear we were switching to Guardian until we were signing papers. He did not explain the term length of the contract, or the cancellation policy. We move frequently, and typically never sign more than a 2 year contract for anything. I admit, it is our fault that we trusted this guy and didn’t read the contract, but does anyone read all of the fine print? Lesson learned here today when we tried to cancel after we sold the house. They informed us that we are locked into their $60/month service for another 46 months!! Our only out is to pay the $1250 cancellation fee or get some other sucker to transfer our service to. Avoid this company like the plague.
    Read More
  4. User Score
    0
    September 8th, 2017 Hampstead, NC
    1 people found this review helpful!
    This is the worst Customer NO Service company ever!!! The sales and install people are very knowledgeable and very helpful, however, they do not tell you the truth regarding cancellation of the online contract that they scroll very rapIdly through. We tried unsuccessfully for weeks to cancel the contract on our home which had been sold. The new owners signed up for the service and we were also double billed for the month of September. Their customer service representatives were the rudest, most unprofessional people I have ever dealt with. I would never recommend this company to anyone.
    Read More
  5. User Score
    0
    August 28th, 2017
    0 people found this review helpful!
    They came to my front door a couple days after I moved in, we were still unpacking and it all sounded great, they came out to install where they had me sign a two year contract. Which we did. The installer was here till 9pm and still couldn’t get it right, sounding alarms for hours and hours… we already had an alarm system, all they had to do was connect to their key pad. Said he would be back to finish… never did. The system would go off randomly for no reason, and called the fire department who responded twice. When we called customer service… with the alarm sounding, they said the alarm was not going off. I asked her if she could hear it, she said it wasn’t on their system! We asked for a tech to come out and fix it, they wanted to charge us! They promised us two key pads, never came back to install the second one and when we called on that, they said there was no notes and they were going to charge us for it. Finally, in order to use the system we scheduled the guy to come out, saying we would pay, I took the day off work, he never showed and they still tried to charge me. So we decided to cancel. They said the cancellation fee was equal to the monthly fee for the remainder of the two year contract (we were only three months in!), which was over a year and a half left. So we had them turn the system off and continued paying for the two years, called to cancel on the two year anniversary and now they say it was a three year contract! These people are liars and thieves. Do not do business with them.
    Read More
  6. User Score
    1
    August 20th, 2017
    0 people found this review helpful!
    I got my alarm in February 2012 the month after my house was broken into, was told if I cancel early free would be amount left due monthly payment x months left, right now I should be under $500 and they are telling me it’s over $2500 to cancel. I would gladly take them to court but I can’t afford the $60 a month for the alarm anymore so I definitely can’t afford that. Plus it’s not worth the price for only a sensor on front and back door.
    Read More
  7. User Score
    1
    August 11th, 2017
    0 people found this review helpful!
    Guardian promised an upgraded security system with a 24 month contractual deal. When the technician arrived all he had was an order for a battery and a remote control. After an hour of agony with customer service, guardian apparently Had no record of our upgrade agreement and had to input it again. They extended my 24 months to 36 months, and have to come back to install my upgraded system. I’ve been a customer since 1999 and this was an unacceptable experience.
    Read More
  8. User Score
    3
    August 10th, 2017
    1 people found this review helpful!
    My brother in law had this system installed at his home- worked as advertised however when he was forced to move into assisted living we cancelled the service the technician came and got the equipment however the company would not waive the monthly (55.00) fee- discussed with company representatives , provided a letter from nursing home etc but they still want their money. Filed a complaint with consumer protection agency against them in my home state- will see where that leads
    Read More
  9. User Score
    0
    August 9th, 2017 Roanoke, VA
    0 people found this review helpful!
    I had guardian service installed in my home and its horrible!!!!. Someone tried to break in and the alarm was so low that you could barely hear it. I called customer service and they did nothing. I decided to let the service go and now I,m being sued for 3,000 dollars for breach of contract. Why was I being forced to keep something that find,t work?. I advise anyone who is thinking about getting Guardian service to think long and hard, they are nothing but A RIPOFF COMPANY.
    Read More
  10. User Score
    0
    August 2nd, 2017 Riverside, CA
    4 people found this review helpful!
    Horrendous service. They couldn’t get our motion sensors working for over 3 months despite multiple visits from different techs. The techs are all from a different company and have told me totally different reasons as to why the system is not working. All of them were ill trained and wasted my time.
    Customer service also has a automated system that calls at around 1 am PST, which is totally unacceptable.
    This company cannot seem to get anything right.
    I am currently on hold (for the last 2 hours now) to cancel service.
    Stay away.
    Read More
  11. User Score
    0
    August 2nd, 2017
    1 people found this review helpful!
    This is a crap company. They get authorized dealers to do their dirty work. They seem to target older people and pressure them into signing a 5 year contract while telling them they can cancel at any time. They suckered my mom into getting one of their alarm systems. I checked into them after I found out she got one. Found all the bad reviews and told my mom to cancel it right away. It was about 2 weeks after they installed the system that we tried to cancel it. The dealer wouldn’t answer the phone. Called 2 or 3 times a week for 3 weeks and they still wouldn’t answer the phone. We left many messages saying that we wanted to cancel with no reply. I strongly recommend not buying anything from this company. Looking for a good security system, I would go with SimpliSafe. BBB approved and you install it yourself and it’s only $14.99 a month for monitoring.
    Read More
  12. User Score
    0
    July 25th, 2017 Phoenix, AZ
    1 people found this review helpful!
    Do not buy security monitoring from this company without checking first with how long it takes your city police department to issue your permits for your alarm company. Arlington, TX police department told me tonight it takes up to 90 to 120 days to issue the permit on average when dropped off at the police department yourself. Our house was broke into tonight 7/24/2017 while we were in Phoenix, AZ for my father in laws funeral. We got an alert that the glass had been broke, when we called into Guardian we were informed by the customer service that they could not call the police department out to our house because a permit had not been issued. I have been with the company for only 2 1/2 months. In those few months we have had camera failures, garage monitoring failures, window sensor failures, etc. When we call into them they blame it on AMP who sales the equipment, they just do the monitoring but they do not. When you call AMP out to check the equipment they say its an internet uploading issue.

    We had Vivant before them. we switched to try to save money. Huge mistake! While with Vivant we had same internet service and 3 more camera’s than we do now and all the sensors on the windows we do now and NEVER had this problem. In fact we went through the same issue with permit with them and we never got the excuse or sorry if your house is getting broke into, but we cannot call the police. As soon as I get home, I will be calling to find out how to pay out to get out of this contract and go back to Vivant!

    Do not put your life, your families life our any animals lives in danger in TEXAS. They do not care about there customers safety!

    Read More
  13. User Score
    1
    July 22nd, 2017 Philadelphia, PA
    1 people found this review helpful!
    Very poor technical support. Once you get issues with the Guardian alarm system, you are in trouble. I had to schedule 3 technical services the past week and the system still fails. While fixing one issue each technician created additional issues instead. I am waiting for the 4th tech person now. Can’t leave on vacation since the system isn’t working properly.
    Read More
  14. User Score
    1
    July 10th, 2017
    2 people found this review helpful!
    Don’t go with this company especially with Ranger technology company in DFW area, they will rush you to sign the contract and after that, they just walk away, very bad business model, be aware.
    Read More
  15. User Score
    0
    July 2nd, 2017 Tampa, FL
    1 people found this review helpful!
    I had to cancel the service due to faulty modules and several false alarms. The company would not let me out of the required five year contract without a large payout. The salesman never told me I was signing a five year contract or I would not have agreed to the time. Salesman just indicated the signed contract was to allow work on my home. I had my home in Michigan and a second home in Florida installed at the same time. I had the same problems on both homes
    I would not ever use Guardian..
    Read More
  16. User Score
    3
    June 28th, 2017
    1 people found this review helpful!
    While I really enjoyed the gentleman who I stalled our service, our interaction with the technicians when our rear camera stop working 9 days after being installed was not what I expected. I initially called and reported the issue however the technicians were not in. I was told they would call me once they got in. I specifically asked if I needed to be home for them to troubleshoot the device since I knew u had to work and was told they could troubleshoot it from their end without my husband or I being present. When the technician called back, later that morning, I was told the opposite, that I did need to be home. While this was disappointing, there was nothing my husband and I could do since we both had to work. I called guardian when I got home and was connected with another technician. I told the technician how my husband followed all the troubleshooting tips on the app such as unplug and replug the camera back in,etc…i assumed they had some other tops or could remotely do some some diagnostic test from their end but that wasn’t the case. The technician apparently wasn’t listening and instead asked a few si.ple questions 1) what light is one, to which I replied none. 2) what light is usually one, to which I replied I had no clue since I didn’t install it (I felt like he should know what light should and should not be on when the camera is working properly). And lastly, he asked me if the camera was plugged in. While I am aware that people probably call complaining of nonfunctioning stuff only to realize it wasn’t plugged in, previously in our conversation i specifically told him we unplugged and plugged it back in as one of the troubleshooting options. And to top it off, he then asked what we did yo the camera. After all of this piss poor customer service and useless tips, he then told m us that he could have a technician come out but the earliest appointment is a week away so we are paying for something we can’t use.
    Read More
  17. User Score
    0
    June 28th, 2017 Arlington, TX
    0 people found this review helpful!
    The representative for this Company was completely misleading. The house is a lease , not owned. He lied to us , my daughter and I, promising no upfront charges( a $250 dep was charged) and a 5 year agreement (NOT A CONTRACT) that after 5 months you could terminate it. A copy of the contract was never given to us. Since the day we got it installed my daughter has been calling the representative, the customer service department and even a manager to no avail. The last thing we heard is if that we move, we have to sign another 5 yr contract with them.
    DO NOT do any business with this company!!!!!!!
    Read More
  18. User Score
    5
    June 24th, 2017 Phoenix, AZ
    0 people found this review helpful!
    A sales rep came to our home telling us there’s been criminal activity in the area & that as new home owners, we were selected to promote their company at no charge; actually Guardian would pay us $100 to have their sign posted in our yard. Then the sales pitch for the system was presented. We were told we’d receive $1500 – $2000 in “free” security equipment plus free installation if we contracted for monthly monitoring. Looking online I see that all equipment is provided at no cost. We did save the $99 installation fee plus received $100 cash. I am not dissatisfied if Guardian’s service but sure don’t appreciate being mislead with false information when presenting information while making financial decisions.
    Read More
  19. User Score
    0
    June 21st, 2017
    0 people found this review helpful!
    After having Guardian for a 3 year service contract we decided to renew for another 3 years. One year later we had to make a sudden move. Guardian does not service new location and yet we are still paying for the service as they will not cancel the contract.
    Read More
  20. User Score
    0
    June 19th, 2017
    6 people found this review helpful!
    AMP+ Guardian
    I would NEVER recommend this company!!! (or team up)
    For 1 thing they have somehow forged a BBB site on their representatives devices that says they have an A rating, that they showed me, looks COMPLETELY legit, being pulled up online, not being stored on their device.
    In 20 days since getting the service we have not even for a single day had a properly working outdoor camera! Not 1!! They have come out multiple times to service &/or replace it, no improvement & replacements worse then the original, No exaggeration!!!
    Every time I make a compliant it’s doing this or not doing that, they have said & I quote “that’s normal”. I’m sorry but an outdoor camera that it’s whole purpose is to video-record & monitor, that is NOT doing it’s intended purpose is NOT normal.
    Oh! & their cancellation policy? is in 2 parts! Very tricky, they know people only will read (if at all) some of the contract-so they have a cancellation part that says you have to pay for the equipment (which makes sense, so no problem), the part that’s buried is that it costs $1,850.00 regardless of WHEN you choose to cancel (after 3rd day-you call on the 4th BAM $1,850!).
    Read More

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Our Score
8.0
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
157
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037