Guardian Protection

Guardian Protection

7.0

Our Score

5.8

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 653
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

653 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Karen San Jose, CA

Mar 24, 2020

It's what the builder recommended. They are really easy to get a hold of and they answer all my questions. I do suggest that a written manual would help.

10

Score

Chester San Jose, CA

Mar 24, 2020

The products are highly dependable, very easy to use and very easy for the engineer to actually set up in my home.

10

Score

Carmen San Jose, CA

Mar 24, 2020

Customer service gives a lot of attention to my security

10

Score

Tonia San Jose, CA

Mar 24, 2020

My builder recommended them so I decided to meet with the local rep and I had a pleasant interaction with her. They offer a variety of options. I did have some issues with my doorbell camera. I have called them twice and each time my issues were resolved quickly.

10

Score

Cynthia San Jose, CA

Mar 24, 2020

The prices are reasonable. Every time I've called they've answered my question. It works really good, my mother came to the house and set off the alarm once. They called and asked, do we need to send the police, and I was like no it was just an accident.

8

Score

Leah San Jose, CA

Mar 24, 2020

It was recommended by a friend. They've always been able to help with any issues I've had. It's good equipment, the recording is my only complaint.

10

Score

Janet San Jose, CA

Mar 24, 2020

The technician that came out to the house was very knowledgeable, friendly and I felt very safe. I called customer service with guardian and they answered all my questions and it was a one call resolution.

8

Score

anonymous San Jose, CA

Mar 24, 2020

Equipment isn't as new as other companies, but the company is very responsive.

10

Score

Marissa San Jose, CA

Mar 24, 2020

It's easy to use. I am able to control everything from my phone.

10

Score

Danielle San Jose, CA

Mar 24, 2020

Everything's been good so far. Any time that we've called everyone has been very helpful and very nice. They always answer our questions very respectfully even if it was something that we thought was silly.

10

Score

Linda San Jose, CA

Mar 24, 2020

This is the best thing for home security. The control panel is very easy to use, you can get to any emergency, and it's easy to use.

10

Score

Mary San Jose, CA

Mar 24, 2020

They answer question quickly. It's always worked, hasn't ever failed.

8

Score

David San Jose, CA

Mar 24, 2020

Their pricing is a little better than A.D.T.

4

Score

Edna San Jose, CA

Mar 24, 2020

I bought a new house and it was the security company that was offered. I'm not confident of it at all. One of my panels does not work. It's not connected to the internet.

10

Score

Darnell San Jose, CA

Mar 24, 2020

I think their equipment is really good. Its goes really well with the apartment look pretty modern and it works. It's very convenient to be able to use it from my phone.

10

Score

Charito San Jose, CA

Mar 24, 2020

They follow up with us in the event that we ever need something. It's quality equipment, easy to use.

10

Score

Kristen San Jose, CA

Mar 24, 2020

It's easy to use. The guy who came out was very knowledgeable and personable and answers all of our questions and help us transfer everything over seamlessly.

8

Score

Mary San Jose, CA

Mar 24, 2020

They're pretty much supplying everything where Brinks wanted sixteen hundred dollars. I had to pay a little bit out of pocket but it wasn't bad.

10

Score

Blake Salt Lake City, UT

Mar 24, 2020

The guy who came over to activate it spent a lot of time with just explaining things.

10

Score

Dhilma San Jose, CA

Mar 24, 2020

It's very easy to handle. I just love it. If something happens, they reach out to me right away and every time I have to call customer service, they are very quick.

10

Score

Trina San Jose, CA

Mar 24, 2020

System is easy to operate and I have a sense of security with it.

8

Score

Brandon San Jose, CA

Mar 24, 2020

I like the integration of the products and the mobile app.

10

Score

Bevva San Jose, CA

Mar 24, 2020

They are easy to get ahold of. They call you if anything is wrong and if you call, you can get it done right away.

8

Score

Martin San Jose, CA

Mar 24, 2020

They follow up when there's an issue. It's easy to operate and understand.

10

Score

Amanda San Jose, CA

Mar 14, 2020

Wonderful customer service. Thank you!

10

Score

Dora Gomez San Jose, CA

Mar 10, 2020

Very professional and intelligent people. Very thorough and consistent with the process. I enjoyed learning about my system and enjoy all the features.

10

Score

Fang Yuan San Jose, CA

Mar 10, 2020

Easy to use and protected all house when we are not home . We can control the AC and turn on the light anytime and anywhere . Also we can check the front door when nobody home answer the visitor. Very useful for home

8

Score

Maribel San Jose, CA

Mar 10, 2020

Still have to work on their system.Initially bluetooth and keyfobs are not effective.it takes a while before it take effect to arm and disarm.it wouldn't sync to my phone.need to refresh everytime.keyfob and blue tooth works inside home but not outside.But to be fair they never stop to figure out the problem and fix it.Kudos to the technician Anthony and Dave for attending into it.Now it works great!.

8

Score

Bob San Jose, CA

Mar 10, 2020

They provided all the equipment and explained it clearly. Installation was efficient and done well. Pricing could be clearer and less.

10

Score

F. Huerta San Jose, CA

Mar 10, 2020

Guardian Protection customer service has been professional and helpful.

10

Score

Matt Weil San Jose, CA

Mar 10, 2020

Good experience so far. I like that it's simple to use

6

Score

Richard & Karen Daniels San Jose, CA

Mar 10, 2020

Sales rep and install techs were nice and very knowledgeable. Customer service girls were not friendly and made several mistakes.

10

Score

Viral San Jose, CA

Mar 10, 2020

I love that the response phone call is incredibly quick! Cannot think of areas of improvement at this time.

10

Score

Dennis Beehler San Jose, CA

Mar 10, 2020

Easy to use. Need a technician that knows how to program the thermostat.

10

Score

Dora Gomez San Jose, CA

Mar 4, 2020

Very professional and intelligent people. Very thorough and consistent with the process. I enjoyed learning about my system and enjoy all the features.

2

Score

Shelia Haney San Jose, CA

Mar 4, 2020

Service, the system does not work properly week after install but was told I pay for service call!

10

Score

Deon Simon Salt Lake City, UT

Mar 4, 2020

The sydtem is very easy to operate and the customer service is second to none.

10

Score

F. Huerta San Jose, CA

Mar 4, 2020

Guardian Protection customer service has been professional and helpful.

10

Score

Bill

Mar 4, 2020

Charge too much for paper billing. I paid for a full year. Was still charged for monthly paper billing.

10

Score

Marie Thomas

Mar 4, 2020

Everyone is great, can’t think of anything to improve.