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#3
Guardian-Protection-Services-Logo

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.4
User Score
3.2

Or By Phone:  1-(855) 551-6986

Our Score
8.4
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
231

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2018

Guardian Protection Services is the world’s largest privately-held home security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home protection services to a majority of the country for over 65 years. The company employs advanced monitoring and Guardian Protection products can be obtained at a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection services are only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia. Read our review of the security company below or scroll to the bottom to read Guardian Protection reviews from customers.

The Good

  • Special Pricing for besthomesecuritycompanys.com Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. The alarm company offers three separate home security packages with 24/7 professional monitoring to fit a variety of budgets and homes.

  1. Edge Essential – Includes a central touchscreen control keypad in-home monitoring station, window/door sensors, and motion sensors.
  2. Edge Control – Includes all features of the Essential package plus the customers choice of one home automation device.
  3. Edge Premium – The most complete home security system with home automation. Includes all features of the other packages, the choice of one home automation device, plus two indoor Wi-Fi security cameras with night vision.

Unlike some companies, Guardian Protection also offers a number of home automation features, branded as Guardian Edge. They allow users to control their security system remotely and prevent false alarms. Home automation comes standard on all but Guardian Protection’s most basic service and gives customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app.

Consumers may choose from smart door locks, thermostats, light modules, or garage door switches for home automation.

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT control panel can let homeowners know whether window sensors or door sensors were activated and when. A customer will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room when an alarm is triggered.

Guardian Protection provides a “Family of Guarantees”. With the Best Price Guarantee, Guardian Protection Services will “match any comparable written quote or qualified internet offer for installation and activation of a base home security system.” The theft protection guarantee states the company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is also something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.

Guardian Protection also offers special pricing for besthomesecuritycompanys.com visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

Guardian Protection boasts high-end, cutting-edge technology and equipment, including motion detectors, window sensors, video surveillance, smoke detectors, and the aforementioned control panel that allows for two-way communication. However, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful contract information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security, burglar alarm provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide threat protection.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology with its high-end equipment and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fixed-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.2
29.99-59.95
$99

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231 Guardian Protection Reviews

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  1. User Score
    2
    May 23rd, 2018 Broken Arrow, OK
    0 people found this review helpful!
    I signed up but still havent heard a peep! If thats the way they respond to emergencies …..
    Read More
  2. User Score
    10
    May 23rd, 2018 Mims, FL
    0 people found this review helpful!
    Very professional installation, excellent customer service
    Read More
  3. User Score
    0
    May 22nd, 2018 Charlotte, NC
    0 people found this review helpful!
    My Grandmother is 84 years old. She was swindled into a 60 month contract with Guardian Protection Services. Bank in March of 2018, she had an incident where someone was trying to get in to her home in the middle of the night and she tried calling Guardian Protection Services and was unable to get a hold of anyone. She was very upset about this and she decided to go with a different protection service provider and called Guardian protection Services to cancel. That is when she found out that she was in a 60 month contract and that if she wanted to cancel, she needed to pay the buyout amount of $750.
    My grandmother and I both called today and talked to a Supervisor by the name of Paige. She was very condescending to my grandmother (which I did not appreciate one bit) and made it seem like this is something my grandmother should have already known and be aware of (the cancellation process). Did I mention that my grandmother is 84 years of age??? They were unwilling to help. My grandmother lost her husband of 64 years 3 years ago and her fixed income cut in half. She cannot afford to pay the buyout fee or continue to pay the monthly service for a company that wasn’t even there for when she needed them!
    Also, back in 2016, my grandmother called because she was having some communication issues with their service and was told that it was because she had the Land Line program. She was told that she needed to switch to a Cell Service program because if someone came in her house and cut the land line, there would be no way of them knowing if someone broke into her house. They used a scare tactic to get her to “UPGRADE” and re-enroll in the 60 month contract. This is elder abuse! They took advantage of the situation to get her into a contract that she didn’t even understand what she was getting into.
    Guardian Protection Services needs to cancel this contract and credit my grandmother for the charges made in March, April and May of this year 2018.
    Read More
  4. User Score
    10
    May 22nd, 2018 Smyrna, DE
    0 people found this review helpful!
    Matt K. is an excellent Guardian Technician who we have had the pleasure of dealing with on 2 occasions now. He asks a lot of questions about our situation and he takes great care to make sure our system is up and running properly! he is a consummate professional and has a great personality. Great hire, Guardian- Matt K. is one of your best!
    Read More
  5. User Score
    0
    May 18th, 2018
    0 people found this review helpful!
    Please never do business with this unethical scam of a company! We signed up and told them we were renting and they said when we moved they would come and move the equipment over to our new house. Called today to set that up and they said it wasn’t the case. We would need to buy new equipment (current one is less than a year old) and they would charge us over $700. It also costs $750 to get out of their contract, no matter when you cancel. And contracts are 60 months. If you don’t cancel before the 6p months are up, they renew for another 60 months. They are horrible! Please think again! I would never have used them knowing what I know now! Their salesman lied to my face about how a move would be handled
    Read More
  6. User Score
    0
    May 17th, 2018 Columbia, MD
    1 people found this review helpful!
    First, the one star is for their business practices. BUYER BEWARE when you sign the contract.

    Story time…

    The first house we had them in, everything was free upfront, and we signed a 36 month contract. FREE, everything was FREE!!!! Signed their contract and when we sold our house and moved 33 months later, we wanted to carry their services over to our new rental home. They offered to just charge me an install fee of (around $79 or so) and renew my contract (mind you, I only had a few months left on my first home contract of 36 months) So ok, NP, its a few bucks, just renew and install all new stuff (which THEY RECOMMENDED because they wanted the new resident of my first home to pick up their services). So, no issues thus far into our second home/contract with them.

    Well, we have moved again and because we have bought our forever home and we were only at the second residence for 14 months. I call them up to, again to relocate services and I still have 22 months left on my contract, but like last time, I’m just going to renew and sign the contract, pay an install fee and get new equipment again; not much different than the last move, right?? GUESS WHAT MY INSTALL FEE IS NOW??? EIGHT HUNDRED DOLLARS ($800)!!!!!!!!!! AND THAT’S WITH A 60 MONTH CONTRACT. I didn’t even ask what the 36 month contract cost was.

    That’s right, from free, to $79 to $800… I’ll let you decide how you feel about how this played out.
    The second home install was so cheap because they knew if they charged me anything ridiculous, I was just going to pay out the monthly monitoring fee of $40 a month, which would have been $120 and PEACE OUT!! Now that I have 22 months left, 22×50 (monthly fee) would be $1100. So, they figure, “We’ll charge him so much because he will either pay the $750 to get out of the contract or the $800 to continue raping him for 5 years” I was absolutely floored when that $ figure came out of the reps mouth. I’m not sure what I’m going to do yet, but this had to be said publicly. And my situation is not a unique one either.

    Read More
  7. User Score
    10
    May 16th, 2018 Lompoc, CA
    1 people found this review helpful!
    Easy ordering, fast delivery, technical service A+, essy to install equipment.
    Read More
  8. User Score
    4
    May 16th, 2018 Delray Beach, FL
    0 people found this review helpful!
    Nothing but problems since this system was installed
    Read More
  9. User Score
    10
    May 16th, 2018 Georgetown, TX
    1 people found this review helpful!
    They seem to be a reliable, professional company
    Read More
  10. User Score
    0
    May 16th, 2018
    0 people found this review helpful!
    This whole operation is a scam. I’ve had the system for almost 2 years and it’s worked about 3 months total. Guardian will try to charge you to come out and fix their faulty equipment, and even charge you to reset your password. Which in my case somehow got erased when they updated their app. DO NOT WASTE YOUR MONEY!!!!
    Read More
  11. User Score
    0
    May 15th, 2018
    0 people found this review helpful!
    We’ve had this service forever it seems…can’t wait til contract is up!!! Horrible customer service. My service goes in and out all the time. Cameras and Notifications are SLLLOOOOWWWW and I have the fastest internet speed Xfinity offers! DO NOT touch my doorbell, it takes everything offline. We hardly EVER get notifications sent to our phone when we are out of town. I am so disgruntled with this service and we are literally STUCK in this contract for yet another year. When people ask me what service we have, I ALWAYS tell them DO NOT USE GUARDIAN!!!
    Read More
  12. User Score
    1
    May 7th, 2018
    0 people found this review helpful!
    They tell you they’re upgrading your services, but don’t tell you that they are restarting your contract. I will be filing a complaint with the Better Business Bureau .
    Read More
  13. User Score
    1
    May 6th, 2018
    0 people found this review helpful!
    I regret very much that I signed up for 60 months of this shiny, over expensive service, that starts to break too early. I called in to cancel, my cancellation fee, after 31 months would be over 1K(!!!!). A business should know that a dissatisfied customer that is made to continue to pay for mostly unused services is NEVER going to go back.
    My camera never worked properly, it kept going down, until it didn’t work anymore. After going through troubleshooting and resetting way too many times, I canceled it out of the account and oh, guess what? I save $5 dollars!!! The lock – ridiculous lock, by the way – how hard is it to guess a 4 digit code, with a 5-button lock? stopped working after the second change of batteries. Would I pay for a new one? Not provided by them and oh, now I save $3 dollars!!!
    Not worth your money, look for other service providers.
    Read More
  14. User Score
    0
    May 2nd, 2018 Stephenson, VA
    0 people found this review helpful!
    Don’t sign up with them! They will nickel & dime you for everything! Even now, I get an e-bill from my bank, which means they DO NOT send me a paper bill, but they insist on charging me a 2.00/mo paper bill fee because I won’t sign up for their auto bill pay service!
    In addition, they put this nice Z=Wave device in my home, and won’t give me any of the passwords so that I can add my own devices to it like my garage Door, etc. They want to charge like 25.00 any time you need to add anything to this hub. So, consequently, it’s useless to me. It is pretty to look at but I bought a Samsung Smartthings hub that I can manage myself. STAY AWAY!
    Read More
  15. User Score
    6
    May 2nd, 2018 Milwaukee, WI
    0 people found this review helpful!
    Fine print in contract not disclosed at signing states a 24hr back out. Servicing can be one month out; seller qouted 1-2 days for service. Home panel set off alert from dog bark, door came alerts with passing trucks, smoke alarm loose signature during the day, and enter alarm misfired without deley when set on 60 sec delay. Too many disturbances in a few months.maureen C.
    Read More
  16. User Score
    10
    April 24th, 2018 Lenoir, NC
    0 people found this review helpful!
    decided not to use them due to the higher fees and contract requirements
    Read More
  17. User Score
    2
    April 24th, 2018 Englewood, NJ
    0 people found this review helpful!
    Zero response to my long discussion of plans and rates, until many days later, with an indecipherable email quote.
    Read More
  18. User Score
    2
    April 24th, 2018 Southampton, PA
    0 people found this review helpful!
    They called. I told them what I was looking for and it was just for an als without all the bells and whistles and the person then pushed me off to another group. They were supposed to call within 15 minutes. They never did. I got an alert from somewhere else.
    Read More
  19. User Score
    0
    April 16th, 2018 Cleveland, OH
    3 people found this review helpful!
    BUYERS BEWARE!!!! Make sure you know that you are signing a contract that you will have to pay for your service even if you move and are no longer receiving service. Make sure you know that they will not release you of the contract for any reason! It is a trap! Read reviews on BBB and you will see how often this happens. They are thieves!!
    Read More
  20. User Score
    2
    April 10th, 2018
    3 people found this review helpful!
    I bought a new house where the developer had used Guardian. I called Guardian and wanted to upgrade and transfer the service, also there was a problem with the original system and a door sensor that kept triggering the alarm. I talked to the salesperson and upgraded to include window sensors, which she said were free due to the upgrade and a 60 month contract. I also agreed to purchase their newest and best control panel, smoke alarm monitoring and 2 cameras. My service person arrived 3 hours late. What was supposed to be a 4 hour service call became 6 hours. They did not have the ticket correct from the sales person and I was told I did not have any window sensors. They then got me on the phone with another sale person and I was told that O needed to pay $350 more. I also was assured that the prior problem about the door sensor was resolved by the upgraded panel. Also, I now have extra holes in my house because the technician had trouble installing the camera. Btw, I went to inspect the camera and caught him before he pulled away to ask why I had new holes in my house siding. It has been a horrible experience to have laid out an extra $1000, plus a 60 month contract. Security companies are many and I cannot recommend Guardian.
    Read More

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Our Score
8.4
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
231
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167