Best Home Security Companys

121 Companies 11,400 Real Customer Reviews

#4
Guardian-Protection-Services-Logo

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.2
User Score
2.8

Or By Phone:  1-(855) 551-6986

Our Score
8.2
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
194

This Review is maintained by Chase Sagum

Review Last Updated: February 15, 2018

Guardian Protection Services is the world’s largest privately-held home security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home protection services to a majority of the country for over 65 years. The company employs advanced monitoring and Guardian Protection products can be obtained at a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection services are only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia. Read our review of the security company below or scroll to the bottom to read Guardian Protection reviews from customers.

The Good

  • Special Pricing for besthomesecuritycompanys.com Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The alarm company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT control panel can let homeowners know whether window sensors or door sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room when an alarm is triggered.

Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely and prevent false alarms. Home automation comes standard on all but Guardian Protection’s most basic service and gives customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.

Guardian Protection also offers special pricing for besthomesecuritycompanys.com visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

While Guardian Protection boasts high-end equipment, including motion detectors, window sensors, video surveillance, smoke detectors, and the aforementioned control panel that allows for two-way communication customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful contract information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home burglar alarm provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide threat protection.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology with its high-end equipment and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fixed-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

9.9
$15 - $45
Undisclosed

#3

5.6
$34.95-49.95
$99

#4
Guardian-Protection-Services-Logo

2.8
29.99-59.95
$99

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1-(855) 551-6986

We'll Introduce you!

Call our recommended rep over at Guardian Protection below.

Or you can visit their site by clicking here.

194 Guardian Protection Reviews

1. Select Your Rating:

103
20
8
6
1
7
2
3
4
6
34
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    February 12th, 2018 Mesquite, TX
    0 people found this review helpful!
    Our builder had Guardian as the preferred vendor for security systems. We have since spoken with Bloomfield and begged for them not to set anyone else up or the disappointment of their lives. First, you are locked into a contract, and they will not budge to let you out, even if you, like us, have called for some type of issue 32 times in 2.5 years. Second, the technicians usually are overbooked, and usually, do not come with the necessary equipment to perform prepares. 8 of our 32 calls involved fixing two separate issues. It took the technicans a minimum of 3 visits to resolve an issue. It was so sad: the technicans would how up expecting a surprise since the customer service reps did not document the need correctly, so they did not have the right equipment. I would let the technicans off the hook, but if you work for a few months and the same issue occurs, you may want to fill your truck up with everything. Third, their agreement with Alarms.com is just awful. Our system is frequently unavailable. I have 100mbps down and 35mbps up, which are 3x the requirement, and we can try to load a video, go fix a sandwhich, and return before the video is ready to play. Fourth, how are you going to try to charge me for something you broke? Things are so bad that my wife and I are seriously considering just paying the $200 early cancellation fee just to feel safe. This is the worse experience I have ever had, including worse than AT&T and Sprint mobile services combined.
    Read More
  2. User Score
    0
    February 5th, 2018 Austin, TX
    1 people found this review helpful!
    Do not enter a contract with Guardian Protection Services. If you do everything the way you are supposed to when cancelling the contract, you are still required to for the full contract even though you are no longer using it. this is the worst business and customer service that I have ever dealt with! They are rude and they do not care anything about you!!!!! From now on I will tell everybody that I know that this is the worst company that I have ever had dealings with!!
    Read More
  3. User Score
    0
    January 22nd, 2018
    2 people found this review helpful!
    This is one of the worst companies I have ever dealt with in my life. First off, I signed a contract for 3 years. I specifically asked for only a 3 year contract. At 3 years I went to cancel my service and they said my contract was for 5 years. Now it was my fault,I should have not trusted the company that is going to provide security for my house and really read the contract, but who expects to be duped by the very company that is supposed to be protecting you. Next, I went to change my service and add cell phone notification rather than regular telephone and I was shocked to learn that I would need to increase my contract by 3 more years to do so. I declined, needless to say and I am just waiting for the few months I have left on my contract to find an honest and reliable customer friendly company.
    Read More
  4. User Score
    1
    January 16th, 2018 Terrell, TX
    1 people found this review helpful!
    Absolutely horrible company and customer service. Made us sign a contract to get a decent rate and then continued to charge our account when our account was frozen for new construction. Then in our new home they were unable to install compatible equipment to enable them to monitor our system and not only did they take our hundreds of dollars for equipment that was never installed, they decided to start charging us for monitoring 8 months later. They are providing zero service to us because their equipment was incompatible and now are all of the sudden charging us for services they literally cannot provide. They have about $500 from us for services and equipment never provided and refuse to do the right thing and cancel our contract. We did our part, they cannot provide service with our automation system and should cancel our contract since they cannot fulfill it. Absolutely criminal company.
    Read More
  5. User Score
    1
    January 11th, 2018 Inman, SC
    1 people found this review helpful!
    After having service since 2015, I felt like I no longer needed the service since the reason I got it was a teenager who would runaway left the house permanently. After trying to cancel, was told I’m under contract for 2 more years! If you look at the reviews posted, everyone believed they were only under a three year contract, not 5 years! Are we all wrong in what we were told? I don’t think so!! I will be sure to spread the word far and wide about this false information!
    Read More
  6. User Score
    0
    December 24th, 2017 Salt Lake City, UT
    3 people found this review helpful!
    Ask them to cancel false alarms and they let the fire department show up to chew you out for wasting their time. I’ve had this happen over 5 times in the last 3 months. Their service sucks.
    Read More
  7. User Score
    10
    December 21st, 2017 Evans City, PA
    1 people found this review helpful!
    I got it because I liked their service. Customer service is great and they have good equipment. I think they should promote the lady that helps me and pay her a lot more money than what they do.
    Read More
  8. User Score
    10
    December 21st, 2017 Canal Fulton, OH
    1 people found this review helpful!
    They were the provider that our builder recommended. They’ve always been helpful. Whenever I call with questions they answered them very clearly. I’ve never had an issue with them. The equipment seems to be pretty updated, I actually got a new system fairly recently. It was definitely an upgrade to the original equipment from 5 years ago. The person that came out to install it was very helpful and personable. He did a great job of answering my questions, explaining the system to me, and getting it all setup. The only thing is that the whole thing is a little pricey. I know that other people pay quite a bit less per month than what I do. They have worked with me in the past and reduced my bill by about $5, but it’s still more pricey than some of the other systems I’m aware of.
    Read More
  9. User Score
    6
    December 21st, 2017 Gaithersburg, MD
    0 people found this review helpful!
    I haven’t had many problems with customer service. Though the indoor cameras don’t really have any audio…
    Read More
  10. User Score
    8
    December 21st, 2017 Pittsburgh, PA
    1 people found this review helpful!
    My real estate agent recommended this company when I bought my house. Whenever I call, there’s always someone available and they always seem genuine in trying to help me. I’ve had one problem though. They installed the equipment in November and 2 out of the 3 sensors that we have are not sensitive enough to pick up on sudden movement. Basically, they don’t work. I’ve been trying to schedule an appointment for them to come and fix that but it’s taking them months to come here. They’re not going to come until January to fix the sensor.
    Read More
  11. User Score
    10
    December 21st, 2017 Monongahela, PA
    2 people found this review helpful!
    They were the ones that had signal up where I live. Their customer service followed up with me after the sale and they have fixed anything that needs fixing. The equipment does the job that it’s supposed to do.
    Read More
  12. User Score
    0
    December 20th, 2017 Erlanger, KY
    1 people found this review helpful!
    apparently I have 5 year agreement I can’t get out of unless I pay $700.00. terrible no one ever mentions this until you go to cancel. re stated when I moved too. DO NOT SIGN THE CONTRACT.
    Read More
  13. User Score
    0
    December 17th, 2017
    2 people found this review helpful!
    The word contract was not even mentioned when this system was purchased or installed. was told by the installer our signature was needed to state the installation was completed satisfactory. I was shocked when I found out it was for a FIVE year contract. This is dirty business!
    Read More
  14. User Score
    0
    December 6th, 2017 Dallas, TX
    86 people found this review helpful!
    Zero stars. Company is an absolute scam. After you have met your contract, they enable a flaw in your panel to start beeping uncontrollably. When you call them to come fix it, they tell you your panel needs technical updates and they need to come out to fix it. When you sign the paperwork for them to come repair it, you dont realize they tricked you into another three year contract. DO NOT DO BUSINESS WITH GUARDIAN!!!
    Read More
  15. User Score
    0
    December 1st, 2017 Washington, DC
    3 people found this review helpful!
    This company does a horrible job at upholding their “trusted guarantee”. The have foolish policies that restrict them from repairing certain tears or rips. This was truly a waste of my time and hard earned money. DO NOT PURCHASE THIS PROTECTION INSURANCE!
    Read More
  16. User Score
    0
    November 28th, 2017 Houston, TX
    4 people found this review helpful!
    What a terrible company. You have to jump through hoops to cancel. They made me writer letter to them to cancel and then once I wrote the letter I had to call them up to really cancel. Stay away from them!
    Read More
  17. User Score
    0
    November 20th, 2017 Fredericksburg, VA
    5 people found this review helpful!
    I would never recommend this service to anyone, the sales tactics are cruel and borderline illegal. I built a house and this was the only alarm system the builder used / recommended. I was coerced into signing a long term contract with the company at the time of the sale of my new house. I am currently paying 45 dollars per month for merely the smoke alarms, co2 monitor, and door chimes. Compared to other products the cost is absurd the monthly cost is double what Vivint charges with home cameras. I called to ask for the cameras only to be told it would cost 1500 dollars or another 60 month agreement at 55 dollars per month. At this time I am going to research the legality of the sales techniques and potentially review for a lawsuit. I would never recommend this company to anyone and would strongly deter anyone from purchasing any product from this company because of the slow response, the expense compared to other systems, and worse the termination fees are horrible they wanted over 1000 dollars to get out of a contract. Please Run away from this company now.
    Read More
  18. User Score
    0
    November 16th, 2017 Raleigh, NC
    6 people found this review helpful!
    $1,227 fee PLUS 20% of the remaining 3 years. I’ve had them for three years already and just want out. What a rip off.
    Read More
  19. User Score
    2
    November 7th, 2017 Orlando, FL
    3 people found this review helpful!
    “The two eyes of Guardian Protection”
    I have been renting a house that had an existing Guardian Protection package already installed. The homeowner (landlord) pays the monthly service bill and has a limited service contract on the equipment. The two eyes of Guardian are IGNORANCE! and INCOMPETENCE! Recently the existing control panel has been wearing out (3 to 4 years old) as the back lit display is getting very dim and hard to read. No brightness control on this model. Even with the lights in the room on you still can’t make out all the readouts. I’m a retired 65 year old and wear glasses so it’s even worse for me to try and make out the display. I called Guardian for a home service call as I pay the monthly service taken over from the owner as long as I live in the house. I had requested a different control panel from the one already here: Simon XT to a Simon XTi which has a larger display (easier to read) and has a sleep mode (saves power and LEDS). Guardian took forever to respond and sent a technician out the next day which I thought was quite fast as I requested a new panel. The reps on the phone stated the techs carry parts on their trucks and should have what I needed with them. The tech arrived late and did not have any replacement parts with him. He stated the work order says the keyboard was not responding which was wrong! He checked the panel out anyway and said it’s working properly but yes the display is dim. He charged me 25.00 for his service call which I believe was unwarranted. Next day, called Guardian back and they said they got the complaint wrong and I would not be charged but 25.00 carried over to the upgrade when he comes out next time with the correct parts. Since then, I have called to verify how much the upgrade to the new panel would cost as I’m on a limited income and retired but keep getting the run around with “they don’t know yet as they have to order the panel and their not sure which one is coming in”. I have specified each time I have called them which panel I’m interested in getting: Simon XTi, but days later, I still have no answers from them. All I know is they say they have ordered the panel and will call me when the service tech receives it to come to my house to install it. I have during this time researched the control panel I want and can purchase it on line myself at a discount but they claim they will not service or warranty it that way unless I buy it from them. What a ripoff! Looks as if they want to charge me and arm and leg for their version which is the same one I can buy online for about one third the price. They are now supposed to call me on Wednesday with a definite price breakdown so I know exactly what things will cost but if I don’t hear from them soon, I will just cancel the whole thing and not even use the existing control panel in the house. I’m unable to read it that well so why use it? I really think I don’t need to use their protection as I have 24HR surveillance cameras around the house now recording any movement as well as renter’s insurance through State-Farm. Guardian needs to get their act together and their facts straight when it comes to informing their customers of upcoming charges and upgrade costs. They also need to educate their customer service phone people about their product lines and all features so when a customer calls, they get the same story from every customer service agent, not different stories every time one calls as I have gotten. I am very frustrated at this point and am ready to just shut off the control panel and live without it or their protection. Too much drama and hassle for me! I have my cameras and insurance to fall back on if anything occurs. A dis-satisfied Guardian Protection customer….
    Read More
  20. User Score
    8
    November 7th, 2017 Alpine, UT
    4 people found this review helpful!
    Decently priced security that appears to work well
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.2
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
194
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,089