Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-59.99
Install & Equipment Fee $199-499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 559
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

559 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

8

Score

Barbara San Jose, CA

Feb 4, 2020

Anytime I've had a problem they've called back. The best thing is the ease in operating it.

10

Score

Geneva San Jose, CA

Feb 4, 2020

They call every now and then to check to see if everything is going good and if we have any problems.

10

Score

Mary San Jose, CA

Feb 4, 2020

Every time I call and need something they always walk me through it or send somebody to take care of it. I've never had too much trouble with the equipment just had to change a battery a couple of times.

10

Score

Poly San Jose, CA

Jan 28, 2020

Good monitoring quick response good customer service

10

Score

Virginia San Jose, CA

Jan 28, 2020

There was motion in my home and hike I was away. I was called by a representative and told about this and asked whether I wanted the police to be called. It turns out, it was my cat moving about, but I was impressed that I was called in such a timely manner. I recommend this company to anyone looking for a reliable security company.

10

Score

Carl Dvorcek Sr. San Jose, CA

Jan 28, 2020

No room for improvement. It’s a great system but I just don’t use it. My house is occupied 24/7/365. Service and customer support has been prompt and excellent.

10

Score

Agnus San Jose, CA

Jan 28, 2020

it's a good company they help a lot. I can use my cell phone and make sure everything's okay.

3

Score

Thomas Farrell San Jose, CA

Jan 19, 2020

When I resigned for another 38 months it was with upgrades. About four months later I sent a letter that the contract was void due to breach of contract because the upgrades were not started. A person came out and finally did the upgrades. Part of the upgrades were 3 smoke detectors. Within the two years two of the three went bad (cheep equipment). The contract stated Guardian was responsible for maintaining. When the service person came for a maintenance issue I was told I was responsible for a $150.00 charge. When I told the rep on the phone what the contract read he dismissed it. After I sent a certified letter stating the contract would not be renewed after the three months that was left I got a phone call stating that I could not cancel. It was like the person did not read the contract or my letter. THE CONTRACT WILL NOT RE RENEWED!!!

10

Score

Anonymous San Jose, CA

Jan 17, 2020

The previous homeowner had it so it was easy to set up. I haven't used their customer service very often but it's been good.

10

Score

Mark San Jose, CA

Jan 17, 2020

We've had it two years with no problems whatsoever.

10

Score

C San Jose, CA

Jan 17, 2020

It was recommended by my builder. I think it's some of the best on the market. They are very good at giving instructions.

10

Score

Wallace San Jose, CA

Jan 17, 2020

I liked the plans that they offered. It's easy to manage going in and out doors.

10

Score

Bill San Jose, CA

Jan 17, 2020

Anytime I've had issues or problems they were able to resolve them very quickly on the phone.

10

Score

anonymous San Jose, CA

Jan 17, 2020

It works very well. They are always available. They are knowledgeable and they take care of us when there is a problem.

10

Score

Ronald San Jose, CA

Jan 17, 2020

They do a really good job at what they do. Whenever something happens they are on it.

6

Score

Kathy San Jose, CA

Jan 17, 2020

When I seeked support sometimes I was given incorrect information because they weren't familiar with the device I had in my home. I've never had any huge issues other than when the batteries went low.

8

Score

Rhonda San Jose, CA

Jan 17, 2020

It was offered in the package when we built the house. They are very responsive. I don't like the way that they have it setup through their website about being able to shut and open your garage door. It doesn't work properly.

10

Score

GREGORY San Jose, CA

Jan 17, 2020

Whenever I've reached out to customer support they've answered my questions immediately.

10

Score

Kathy San Jose, CA

Jan 17, 2020

They've always been very responsive to any question I might have. I think there's some updates that they could do to make it easier. Remotes with the phone for example.

10

Score

Albie San Jose, CA

Jan 17, 2020

Very good customer support and the technician that came to our home explained the system very well.

10

Score

John San Jose, CA

Jan 17, 2020

It's a pretty good system. It's easy to use.

8

Score

Fritz San Jose, CA

Jan 15, 2020

The system. My doors are always "offline". The tech could not explain why

10

Score

Darius San Jose, CA

Jan 3, 2020

They offer advanced technology with the security system. They call every time the alarm goes off, every single time. The best thing is being able to access it from my mobile device.

10

Score

Navneet & Grewal San Jose, CA

Jan 3, 2020

Always on top og things. Any time the alarm goes off, they are always on top of it and call to verify that everything is goof. The app is pretty simple and the doorbell itself is good as well. I love the service. They’re very productive an asked me what I wanted.

8

Score

Katijah San Jose, CA

Jan 3, 2020

The best thing is the capability to monitor the system. The only reason it isn’t perfect is the motion detector suffers from the wind.

8

Score

Siva San Jose, CA

Jan 3, 2020

This is very useful for me. I am very happy with the Guardian protection plan. When someone comes in the front door, it immediately is on my mobile.

10

Score

Ramon San Jose, CA

Jan 3, 2020

I feel more safe. They have everything we needed for security. They notify us with everything. The technician showed us how to work it so I could understand which made it easier. He was really good.

8

Score

Nataviya San Jose, CA

Jan 3, 2020

It does glitch if I don’t service is because it has poor connection at times but I have little doubt with them.

10

Score

Gary San Jose, CA

Jan 3, 2020

It's protecting our home when we are not there and while we are there. It is protecting everything. We haven’t had any problems and when we have an incident, they were really fast. The representative was very nice and gave us all the information.

8

Score

Sharon San Jose, CA

Jan 3, 2020

The quality is pretty good. We had an issue early on, but they came right out and took care of it. my wife feels more comfortable and safe. I would suggest they have a camera on the front door as a point of feedback.

10

Score

Robert San Jose, CA

Jan 3, 2020

I feel very safe at all times when I am not at my house and when I am going to my house. They always call if anything goes off. The technology and quality are easy.

8

Score

Ricky San Jose, CA

Jan 3, 2020

They’ve been very open with everything as far as the service and payments and everything. I received everything that I wanted. They had the latest tech and it is easy to use.

10

Score

April San Jose, CA

Dec 29, 2019

Customer service is always available. It is easy to use and user friendly.

8

Score

Paul Riverside, CA

Nov 11, 2019

Guardian Protection was less expensive than the other one we had and it is just as good or better than it. We’ve had very few issues. The cameras that they provided us pick up a lot of superfluous cars driving by and uses a lot of space for what is supposed to be for people approaching my house.

10

Score

Delia Jurupa Valley, CA

Nov 11, 2019

Guardian Protections has good customer service.

10

Score

Melissa Conroe, TX

Nov 11, 2019

Lots of features within the package and it was in the price range I was looking to pay. I like it. I like that I can go on the app and turn on and off the security. Every time I need, they answer immediately.

0

Score

Jim George

Nov 10, 2019

Changed cable service and Guardian was no longer getting feedback at their center. They let me know and told me that they couldn't fix it. The cable co. says it is Guardian's responsibility. I would like to cancel but would owe @$1300.00 to do so. I don't understand why if guardian connected the system when I had Frontier why they can't connect it to Spectrum. They suggested an upgrade for $375 plus the monthly monitoring fee would almost double. I am extremely disappointed that I now will spend the next 4 years paying for service I am not receiving.

3

Score

VICTOR S MERCED Dallas, TX

Nov 7, 2019

Guardian like for us the clients to add stuff to our service like; cameras, thermostat, door bell, etc... Then when those equipment stop working we have to pay redicolus amount of money for labor and parts. My ring bell stop working after a year of use and Guardian charge $250 for the bell which was online for $115 and charge me another $125 for labor. The Tech was in my place only 15 minutes. I am completely disappointed. I will cancel my service as soon my contract expire.

10

Score

Patricia Pettiford-Smyth Laguna Beach, CA

Nov 1, 2019

Whenever there has been an issue Guardian immediately informs me, either by phone, or intercom within seconds or a few minutes!

10

Score

Debbie Burbank, CA

Nov 1, 2019

good customer service, nothing to improve upon as of now