Best Home Security Companys

121 Companies 13,789 Real Customer Reviews

#3
Guardian-Protection-Services-Logo

Guardian Protection Reviews

Reviews of Guardian Protection from real customers
(322 verified)

Our Score
8.4
User Score
3.3

See Top Rated

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
322

Overall Score

Based on ranking criteria
8.4 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Alex
    July 18th, 2018 Charlotte, NC
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish "standards". My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the "cancelled" meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.Read More
  2. User Score
    8
    Alexander
    September 5th, 2018 Homestead, PA
    I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.Read More

The Good

  • Special Pricing for besthomesecuritycompanys.com Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. The alarm company offers three separate home security packages with 24/7 professional monitoring to fit a variety of budgets and homes.

  1. Edge Essential – Includes a central touchscreen control keypad in-home monitoring station, window/door sensors, and motion sensors.
  2. Edge Control – Includes all features of the Essential package plus the customers choice of one home automation device.
  3. Edge Premium – The most complete home security system with home automation. Includes all features of the other packages, the choice of one home automation device, plus two indoor Wi-Fi security cameras with night vision.

Unlike some companies, Guardian Protection also offers a number of home automation features, branded as Guardian Edge. They allow users to control their security system remotely and prevent false alarms. Home automation comes standard on all but Guardian Protection’s most basic service and gives customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app.

Consumers may choose from smart door locks, thermostats, light modules, or garage door switches for home automation.

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT control panel can let homeowners know whether window sensors or door sensors were activated and when. A customer will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room when an alarm is triggered.

Guardian Protection provides a “Family of Guarantees”. With the Best Price Guarantee, Guardian Protection Services will “match any comparable written quote or qualified internet offer for installation and activation of a base home security system.” The theft protection guarantee states the company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is also something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.

Guardian Protection also offers special pricing for besthomesecuritycompanys.com visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

Guardian Protection boasts high-end, cutting-edge technology and equipment, including motion detectors, window sensors, video surveillance, smoke detectors, and the aforementioned control panel that allows for two-way communication. However, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful contract information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security, burglar alarm provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide threat protection.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology with its high-end equipment and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fixed-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

322 Guardian Protection Reviews

1. Select Your Rating:

147
28
18
7
2
8
7
3
21
7
74
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    December 13th, 2018
    0 people found this review helpful!
    DON’T EVER EVER GET GUARDIAN PROTECTION !!!!! IT’T THE WORST SERVICE .THEY SELL YOU THE WORST EQUIPMENT . THEY EQUIPMENT DONT WORK AT ALL .
    Read More
  2. User Score
    10
    December 12th, 2018 Baltimore, MD
    0 people found this review helpful!
    I like the customer service and the ease in scheduling an appointment if necessary.
    Read More
  3. User Score
    6
    December 12th, 2018 East Lansdowne, PA
    0 people found this review helpful!
    Better scheduling of service calls and attitude of some service technicians.
    Read More
  4. User Score
    10
    December 12th, 2018 Selbyville, DE
    0 people found this review helpful!
    Upgraded my equipment for free, because of the length years I have been a customer.
    Read More
  5. User Score
    10
    December 12th, 2018 Land O Lakes, FL
    0 people found this review helpful!
    Excellent. Immediate response when calling for assistance. I can’t think of any way to improve.
    Read More
  6. User Score
    10
    December 12th, 2018 Terre Haute, IN
    0 people found this review helpful!
    I have had Guardian Protection for several years. Three days before I had it installed my house was broken into during the daytime, one of my Shelties was injured from broken glass and eventually had to be put down due to seizures caused by the breakin. I called your company and had it installed. I feel protected,I feel safe. I live in an are which is not considered a safe area, however, with my Guardian Protection I am not afraid. I do not have the upgraded system as I cannot afford to pay more than I do now but I am happy with what I have. I know that if my alarm is set off, within a couple of minutes I get a call to check and see if everything is ok.
    Read More
  7. User Score
    10
    December 12th, 2018 New Kent, VA
    0 people found this review helpful!
    Very Co-operative in explaining billing/pricing and adjusting according to service required!
    Read More
  8. User Score
    0
    December 11th, 2018 Odenton, MD
    0 people found this review helpful!
    RUN!

    Do not sign a contract with Guardian Protection Services. We were offered Guardian while building a Ryan home. We did so many selections with them that day so we were signing a lot of paperwork. The guardian rep told me I was signing a two year contract. SURPRISE it was a 5 year contract. I would never in my right mind sign a 5 year contract without a military clause as an active duty family. I stopped paying them at two years and was sent to collections for the account. I’m sure it’s going to be a legal nightmare.

    Read More
  9. User Score
    1
    December 11th, 2018 Orlando, FL
    0 people found this review helpful!
    Guardian was ok for the 1st year so I thought, until I spoke with another company and found out all my equipment was out dated AND not working!!!! I asked Guardian about it and they didn’t offer any solutions which I thought was strange. When I went to cancel they hit me up for over 1000 in cancellation fees, and the reason for the cancelling was because their equipment wouldn’t work nor would they fix it correctly–after going back and forth they made me pay the full amount. They are just awful!!!
    Read More
  10. User Score
    0
    December 6th, 2018 Westminster, CA
    0 people found this review helpful!
    Absolutely horrible services. Cannot provide records of incidents. Pushy sales. Cancellation fee is purposely more than total contract length. And when your contract is up they still refuse to cancel. Avoid at all cost.
    Read More
  11. User Score
    0
    December 1st, 2018
    0 people found this review helpful!
    Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal.cancellation fee if you break it. Unbelievable.
    Never again!!! Don’t do it. You will regret it.
    Read More
  12. User Score
    0
    November 30th, 2018 Saint Petersburg, FL
    0 people found this review helpful!
    I Sold my house and would like to cancel the service and they are saying I cannot cancel the service because I have 4 months left. I asked them I was ready to pay the cancellation fees. But she still don’t want to cancel the service. And they don’t have any manager available to talk.
    Read More
  13. User Score
    0
    November 21st, 2018 Strongsville, OH
    0 people found this review helpful!
    The sales rep told me the contract term is 3 years but gave me the documents with 5 year term for signing which I haven’t noticed. Now, they are legally correct because of the documents I signed, but wrong tactics ethically and morally. I feel stupid for not reading the contract term but niw have to fight with them rest of my contract. Bunch of cheaters. Anyone has success cancelling their contract without paying hefty fees?
    Read More
  14. User Score
    1
    November 20th, 2018
    0 people found this review helpful!
    I’ve been using Guardian for a long time but they make it extremely difficult to cancel. They’re too expensive. Other companies will lower your rate once the equipment is paid off but not Guardian. I wouldn’t recommend them. Do your market research!! There are plenty of other companies that offer exceptional technology and great customer service.
    Read More
  15. User Score
    0
    November 15th, 2018
    1 people found this review helpful!
    I was conned into an excessively long contract. I don’t sign contracts for anything. I even lease my car because I refuse to be STUCK with anything. I have no paperwork telling my length of contract. Tried to call and they want to charge me $1200 to cancel! Insane. That’s very poor customer service. I will still cancel because I’m moving to another country and have no choice but I’ll be sure to NEVER use this company again. I have told everyone I know to RUN AWAY.
    Read More
  16. User Score
    8
    November 13th, 2018 Pittsburg, PA
    0 people found this review helpful!
    Like always speaking to a live person. They could be more competitive with pricing.
    Read More
  17. User Score
    0
    October 31st, 2018 Berwyn, PA
    0 people found this review helpful!
    Scam company. You better leaving your house unlocked and going on vacation then using these scam artists. Fraudulent claims of signed contracts and insane cancellation fees. DO NOT let this company into your home.
    Read More
  18. User Score
    0
    October 31st, 2018 Fort Wayne, IN
    0 people found this review helpful!
    I woke up to having lawn decor stolen, i immediatly called guardian for an upgrade in my services……Their answer was $1500 for an upgrade, now i feel robbed again, and most of all i do not feel safe in my own home, with Guardian as my protection service……
    Read More
  19. User Score
    10
    October 30th, 2018 Charlotte, NC
    0 people found this review helpful!
    Mobile app is good. There are a lot of additional features, like the oral service. It comes on at unexpected times.
    Read More
  20. User Score
    10
    October 30th, 2018 Belle Isle, FL
    0 people found this review helpful!
    Customer service answers my questions. I am always able to speak with a live person.
    Read More
  21. User Score
    10
    October 30th, 2018 Brandywine, MD
    0 people found this review helpful!
    Technician was proficient and right on time on day of installation.
    Read More
  22. User Score
    6
    October 30th, 2018 Huntersville, NC
    0 people found this review helpful!
    During installation process, one speaker was installed with a dent, and my internet TV was not connected.
    Read More
  23. User Score
    8
    October 30th, 2018 Mason, OH
    0 people found this review helpful!
    Response times are good, and the installation was quick and easy. The equipment is based off of Wi-Fi which isn’t reliable 100% of the time.
    Read More
  24. User Score
    2
    October 30th, 2018 Sewickley, PA
    0 people found this review helpful!
    I’ve made a phone call many times looking for help and still haven’t had a response.
    Read More
  25. User Score
    10
    October 30th, 2018 San Antonio, TX
    0 people found this review helpful!
    The products offered are high technology, with ultimate status safety features. Customer service is willing to talk any time and answer any questions. They are patient and very helpful.
    Read More
  26. User Score
    8
    October 30th, 2018 Ocean View, DE
    0 people found this review helpful!
    Service is not that user friendly, but it is reliable. Not too great being locked into a 5 year contract.
    Read More
  27. User Score
    2
    October 22nd, 2018 Fort Washington, MD
    1 people found this review helpful!
    The worst company ever. They seem amazing until they reel you in and your stuck. The basic system itself is simple to use and the app is great however the cameras are another story!
    I paid over $500 (with a discount), so not great, for two indoor cameras and an outdoor camera. I can’t even tell you in less than two months time how many times different cameras would go out/stop working for days! I’d call, they’d send a tech which would be late every single time, literally. They get a four hour window for example 12-4pm and I’d be lucky if they showed up by five. And only ONCE did they actually call me to inform me they’d be late. We are talking one out of at least six time.
    I had to take off work and stay home several times to wait for them, they’d show up late, the camera would be fixed for a few days at most then it or another would stop working again. I’m a working mom of three, I need to see my kids are safe while I’m at work and I paid a lot of money to do so!
    Finally I got them to replace one camera that was the biggest issue but after two months of non stop issues I asked them to please just take the cameras a reimbursement me for them. They wouldn’t. All they would offer is to send another tech out to “fix it”. Well we tired that, numerous times! Obviously they’re not able to actually FIX IT.
    Terrible company that can’t stand behind their products. They make you sign a contract, charge you a crazy amount do their equipment that DOESN’T WORK and then you’re stuck with it.
    I haven’t needed them for security purposes so I can’t tell you how their response time is or how well their alarm system works but I can tell you their cameras and camera system are horrible, customer service is a joke, act nice but that’s about it and techs are very late 99% of the time.
    Read More
  28. User Score
    0
    October 17th, 2018 Kansas City, MO
    1 people found this review helpful!
    Buyer Beware! The cancellation policy and fees are very misleading. The sales person was obviously very well trained in the art of deception and unfortunately I fell for it hook, line and sinker. Don’t waste your time and a great deal of money with Guardian. In the end, you will be screwed!
    Read More
  29. User Score
    1
    October 12th, 2018 Howe, TX
    1 people found this review helpful!
    Guardian originally installed their equipment in my Dallas home with no installation or equipment fee; my monthly bill is just over $62.

    Recently, I moved north of Dallas to a new home. The Guardian service agent came over today to evaluate the home for installation; my new home is in an area that Guardian services. We agreed on the the same equipment (two less motion sensors) as the Dallas house.

    Late this afternoon the Guardian Sales rep called to make me an offer – new 5 year contract at $59/month, BUT they want $700 for their equipment! I told the rep to call me back with an offer that did not have any installation or equipment charges, just like my initial installation. If I don’t get a call back, my next call will be to a lawyer.

    Guardian equipment and techs are first class. Their business practices are characterized by deceit and bullying. If it costs me the $1,800 cancellation fee to get out of their clutches, I will do it. The ball is in their court.

    Read More
  30. User Score
    1
    October 9th, 2018
    0 people found this review helpful!
    The Billing practices are questionable Double Billing and charging for services they do not provide unless asked for. I will pay my bill and immediately look for someone to take over the monitoring.
    Read More
  31. User Score
    0
    October 5th, 2018
    1 people found this review helpful!
    Several weeks ago we had a fire in our kitchen. A pan with grease was left on the stove and caught fire. The Guardian alarm went off and the house quickly filled with black smoke. My husband, Richard was able to get the fire out and we opened all the windows and doors and turned on all ceiling fans. Several times we had to go outback due to the heavy smoke. All the time we are fanning the smoke out and waiting for the fire department to show up. After about 15/20 minuets Richard was able to turn off the alarm by taking out the battery. It took hours for the smoke to clear.
    I called Guardian to see why the service did not work. They agreeded to send a serviceman to see why the alarm did not communicate with the call center. The charge for service was to be $125.00. I was going to cancel due to poor/no service and than they agreed to give us a service call at no charge for being a loyal customer for over 10 years. The serviceman came and reported the problem to be “found that the smoke cap was still installed on the smoke detector “. Today I called to let Guardian to let them know I was not happy to learn I have been paying for a service since 2007 and did not receive service. The representative offered me, if I would consider my service (due to expire May 2019) he would keep the rate the same $26.70 and give us 1 month free service with a 2 year agreement (more free months if I accepted a longer contact. Not happy with this situation.
    P.S. I would also like to add when I signed the new agreement in June 2016 (with a price increase) was due to Guardian calling me and telling me my alarm had to be updated as it was having trouble connecting to Guardian, blaming my telephone provider. Looks like the problem was the cap left on.
    Read More
  32. User Score
    0
    October 1st, 2018 Rochester, NY
    5 people found this review helpful!
    I have had Guardian Protection services for a little over a year. Within the first 3 months of having the system in my house there was an issue with my panel that made it beep continuously every 30 minutes. I ended up having to call and have the rep step by step tell me how to power off my system. The system was OFF for MONTHS. Yet I was still charged the full monthly rate for my system. In order for someone to come “diagnose” the problem, – I was going to be charged a fee. A little ridiculous considering I hadn’t even had it 6 months! The rep recommended that we try replacing a battery that was within the unit. They charged a fee for someone to come replace it for us – or we could attempt to pull it apart and replace it ourselves (which is what we opted for). Regardless, they charged me $35 for the battery and sent it in the mail. (mind you I’ve only had this unit for 3 months and paid well over $700 initially – a battery shouldn’t be dead already if I’m truly being given a “new system” – Their warranty didn’t cover this apparently)

    Fast forward a few months… My system is working fine but I received a call from a competitor that said due to the fact that I’m in law enforcement they offer a pretty significant discount. They quoted me what they would charge me for the exact same services and it was a third of what I’m currently paying Guardian! I called Guardian to see if we could lower the cost at all and was surprised by the fact that I am apparently locked into a 60 month contract that I had no clue about because their sales rep never discussed this with me and their contracts are less than transparent! In order for me to cancel services with them I would have to pay over $800 as a termination fee. They also said they can’t lower the price while you’re in your first term (mine being 60 months) – so you’re stuck paying significantly more than you would if you were with their competitors instead!

    Please do your research – I wish I did! There are FAR more negative reviews regarding this company than there is positive. Now I’m stuck with a company that provided me with poor equipment quality – horrible customer service – and a bill three times what it should be!

    Read More
  33. User Score
    8
    September 25th, 2018 Selbyville, DE
    4 people found this review helpful!
    System performs as reperesented. Call center is very professional and customer friendly.
    Read More
  34. User Score
    0
    September 20th, 2018
    4 people found this review helpful!
    They were fine until I went to cancel service and found out I was “auto-renewed” for another 5 year contract. Apparently it’s in the fine print. Watch out for them. I would recommend someone else who does not “auto-renew”. Then they sold my service to someone else and now I am suck with an alarm system for the next 2 years that cannot use. Thanks a lot Guardian for wasting my money.
    Read More
  35. User Score
    0
    September 18th, 2018
    1 people found this review helpful!
    cancelled service in May 2018 over the phone – they did not honor this disconnect even though I no longer had a land line. They could not monitor my system. I had a direct checking deduction. They continued to deduct June and July and then kept on billing me until September. My contract was for 3 years that was started in September 2013. I canceled the policy in 2018. They did not tell me at the time I called to disconnect that they would not honor it. They failed to tell me it had to be in writing. Now they are threatening me with a collection agency because I refuse to pay for a service that they could not provide with no phone connection. Also they did not provide any security for your windows. Someone could actually get into your house without you knowing it. They could shoot you before the motion detector would even go off. so you are not really protected. They are only there for the money. Also they raised by rates without notifying me and was directly taking more out of my checking account. I would not recommend them to guard a dog house. They are dishonest company.
    Read More
  36. User Score
    2
    September 9th, 2018
    2 people found this review helpful!
    Claims they have Nationwide service but not in a major city like Denver. 36 month policy is unheard of and make you pay a cancellation fee. Customer service is very rude and I would never recommend them to anyone.
    Read More
  37. User Score
    0
    September 6th, 2018
    1 people found this review helpful!
    Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal. $1850 cancellation fee if you break it. Unbelievable.
    Never again!!! Don’t do it. You will regret it.
    Read More
  38. User Score
    8
    September 5th, 2018 Homestead, PA
    1 people found this review helpful!
    I haven’t had too much of a reason to use customer service yet, but they’ve been nothing but helpful. The sensors are pretty low profile, and it’s easy to use. But, make sure you know how much you’re paying a month for your services, I was told one thing and got something else.
    Read More
  39. User Score
    10
    September 5th, 2018 Inkster, MI
    2 people found this review helpful!
    Most of the time you call them about anything they respond to it. The equipment is good. Sometimes I question myself about their rates though.
    Read More
  40. User Score
    10
    September 5th, 2018 Austin, TX
    0 people found this review helpful!
    It always does what we want it to do, and they’ve been helpful.
    Read More
  41. User Score
    10
    September 5th, 2018 San Antonio, TX
    2 people found this review helpful!
    They’re very responsive for my alarm system. They’re always great when I call in and talk to them about any concerns I have. It’s simple to use, I have no problems at all with it.
    Read More
  42. User Score
    10
    September 5th, 2018 Oakton, VA
    0 people found this review helpful!
    Any time we’ve ever had any kind of issue they were responsive. Overall, the equipment has been good. But, we’ve had a couple of issues with the contacts falling off and that kind of thing.
    Read More
  43. User Score
    10
    September 5th, 2018 Alexandria, VA
    0 people found this review helpful!
    They promptly answer the phone and answer my questions without making me feel like an idiot. It’s pretty easy to use and reliable. I’m very happy with the technician who did the install, he spent several hours here and was very thorough. They seem very competent.
    Read More
  44. User Score
    0
    September 1st, 2018 Waldorf, MD
    4 people found this review helpful!
    Was pressured to get guardian upon building my new home and signed up for 3 years with a month to month renewal there after.
    After the initial 3 years my price went from $39 a month to $53 a month with no new contract or real notice. I called to cancel my services since am moving and was told I am now on a 60 month contract and must pay over $1k to disconnect. This is even if I don’t live in the home or own it; they’re forcing me to pay for the service for another year for whoever buys my house, install a system in a rental property I move to, or pay them $1300! This is ridiculous especially when I never use the system!!!
    Read More
  45. User Score
    0
    August 27th, 2018 Salt Lake City, UT
    4 people found this review helpful!
    Called in June of 2017 to cancel, they said contract was still valid until Nov of 2017 so I waited. Then they sold my contract to brink with a new 5 year contract. Guardian does not have my old contract they said it was sent to brink, and brink says guardian should have it. So now I’m just looking through the internet to see if there is a class action lawsuits I can jump in to get some of my money back.
    Read More
  46. User Score
    0
    August 23rd, 2018
    1 people found this review helpful!
    HORRIBLE!!!! They are a scam! Buyer beware! Don’t use guardian!!! They will sell you a system that becomes outdated within your 5 year contract. They will then say you need to update your system and sneak in a new 5 year contract! Then they will say that your contract doesn’t actually begin until they installed it, which could be months later. Beware of them using an electronic signature and acting like you agreed to it. When I told the rep (Steve) that it wasn’t my signature, he actually told me to contact the local authorities and file a complaint! Like seriously! Then I still had to pay a buyout for an outdated system that they told me I could keep! Sick to my stomach over this and in the end, I just wanted to get out of dealing with them. Poor customer service and even worse business practices. The games they play to make a buck. I would never go through this company again.
    Read More
  47. User Score
    8
    August 20th, 2018 Medina, OH
    0 people found this review helpful!
    Very good customer service. Product has shown very little or no issues of any kind.
    Read More
  48. User Score
    6
    August 15th, 2018 Franklin, IN
    1 people found this review helpful!
    Most of my experiences have been positive. I have received help as needed. I’m not happy that the yearly cost has escalated. I plan to check further when other companies’ offers come.
    Read More
  49. User Score
    8
    August 15th, 2018 Spring Hill, FL
    1 people found this review helpful!
    they have done a great job on monitoring and though I have had to change some of the window units,, they did replace them quickly for a fee
    Read More
  50. User Score
    10
    August 14th, 2018 Brunswick, MD
    1 people found this review helpful!
    I use it regularly as far as I can tell it all works, I do get a daily email from Guardian notifying me of the status of system and one time I was actually doing a test case on it and didn’t turn it off right away and they called to make sure I was okay so it gave me a clue that the system was working just fine, so I think the equipment is good. No issue with it at all. I’m really not sure its worth as much as I pay for to me you know I don’t think its over priced or anything like that, the only reason I put it in is because I wanted to have it when I first moved in and so I’m not sure I’m going to continue it because I really don’t know for sure if I value it that much.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
322

Overall Score

Based on ranking criteria
8.4 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10