Guardian Protection is the world’s largest privately-held security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home security services to a majority of the country for over 65 years. The company employs advanced monitoring and security technology and a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything.
- Superior Home Security Features
- Cellular Monitoring
- Home Automation Options Available
- Guaranteed Rate-Fix with 60-Month Contract
Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring found in most home security systems, Guardian Protection also provides backup cellular monitoring in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT can let homeowners know which sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room.
Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely. Home automation comes standard on all but Guardian Protection’s most basic service and give customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart.
- More Expensive System
- Unknown Cancellation Policy
- Poor Online Transparency
- Limited Availability
While Guardian Protection boasts a state-of-the-art system, customers may find themselves paying a bit more for Guardian Protection’s equipment and services than they would with industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read, but can also sometimes be inaccurate.
Guardian Protection is not a nationwide home security provider, and the following states are excluded from service: CT,LA, NV, OK, TN, UT, WA, AK, HI. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide coverage.
Questions and answers within this FAQ section are mostly taken directly from Guardian Protection’s website. For any additional questions we recommend visiting their website or calling the company directly.
Does the security system work without a landline?
Although security systems work effectively with many providers, some systems do not work with specific providers. Check with your new provider to confirm that their service is compatible with security systems prior to making the change. After you have changed services, be sure to test your security system before the telephone technician leaves to confirm that the security system is communicating.
Digital Cellular Communication (DCC) is a service that can be utilized by your security system as a primary form of communication or as a backup to your existing telephone landline service in case the phone service is interrupted or is severed intentionally. The cost of DCC may be less than your monthly phone charge and communicates through cellular technology.
If you rely on your cell phone as your primary phone and do not have landline phone service, then DCC MUST act as your primary means of communication with Guardian’s monitoring center.
If you’re thinking about cancelling your telephone landline or travel frequently, then DCC is also an option to consider. DCC provides a means of transmitting critical alarm signals through a cellular network to Guardian’s central monitoring station and helps to ensure your security system will continue to transmit alarm signals in a variety of situations.
If you tend to switch phone companies for more competitive pricing, keep in mind that every change brings with it the possibility that your security system won’t work. If you receive your phone service through an Internet service provider who provides no, or limited, battery backup, your security alarm service could be disrupted during a power outage. DCC enables contact with Guardian’s monitoring center even in the event of a severed landline, change in non-cellular service or landline service interruption.
The transmission of your security system’s alarm signals to the Guardian monitoring center, allows Guardian’s trained experts to notify police, fire or emergency medical services as needed. To learn more, call 1-855-650-0857 to speak to a Guardian representative.
Does Guardian Protection really offer upgrades?
Yes, Guardian Protection offers equipment upgrades and the ability to switch systems. If you decide to switch to Guardian Protection you will need to set up an appointment; also, if you do upgrade your equipment an appointment will need to be set and cost for that service is currently unknown.
Do I have to get the installation installed by a professional?
Yes, Guardian Protection will need to send a representative to install your system; however, If Guardian Protection Services fails to correct a reported operational problem with any component of your home security system within the first six months following installation, Guardian will fully refund your installation price and any monthly monitoring fees paid.
Home Theft Protection Guarantee The Customer presenting Guardian with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to Five Hundred Dollars ($500.00) of Customer’s homeowners insurance deductible (if any), if and only if ALL of the following requirements are met to Guardian’s reasonable satisfaction: (I) the property loss was the result of a burglary that took place while Customer’s Guardian security system was in good working order, connected to Guardian’s central station and was “on,” and while all of the Customer’s doors and windows were locked: and (II) the intruder entered the residence through a door, window or other area equipped with a Guardian detection device and such detection device was not “by-pass”; and (III) Customer is not in any way in default under the Customer’s existing Monitoring Agreement with Guardian; and (IV) Customer files a written claim with its homeowners insurance company, and such claim is not rejected or otherwise contested by the insurer; and (V) Customer provides Guardian with a copy of the insurance claim report; and (VI) Customer reports the burglary loss to the appropriate police department and provides Guardian with a written police report; (VII) Customer certifies in writing to Guardian (by signing this Original Certificate and presenting it to Guardian) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that GUardian reserves the right to reject any application for reimbursement that does not comply with ALL of the above requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. This Guarantee is subject to terms and conditions of the Customer’s existing Monitoring Agreement with Guardian, except as modified by this guarantee certificate. In the event that you need to use this certificate, please call 1-866-533-6721.
What to know: In the event that you fall victim to a home burglary, you have the right to compensation. However, you as the user are responsible for providing all of the evidence and documents to back up your claims. Your home also had to be properly locked up and the security system had to be fully functioning. The home owner will have to file a police report and submit all necessary information to Guardian Protection along with the original certificate.
Quality Home Installation Guarantee If during the six months following installation we are unable to correct a reported operational problem with any component of your security system, we will refund the installation charge and/or any monitoring fees paid by Customer to Guardian. This Guarantee is subject to the terms and conditions of the Customer’s existing Monitoring Agreement with Guardian, except as modified by the guarantee certificate. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that Guardian reserves the right to reject any application for reimbursement that does not comply with the terms of this guarantee certificate. Photocopies or other reproductions of this Certificate will NOT be accepted. In the event that you need to use this certificate, please call 1-866-533-6721. This guarantee does not apply to any part of your security system that was not installed by Guardian.
What to know: Guardian guarantees that their security system will be fully operational within six months or you will be refunded any and all installation and monthly monitoring fees. Guardian has six months to work out all operational issues, and if they fail to do so, you will need to present your original certificate that you signed.
Home Relocation Guarantee The Customer presenting Guardian with this ORIGINAL CERTIFICATE will be eligible to receive our Premium Relocation package subject to the following. Guardian will install our base security system which consists of one control panel, one standard keypad, three door contacts, one motion detector, one inside siren and telco jack. Cellular equipment may be used. Additional security devices beyond the base security system may be purchased by Customer at a discount of 25% off list price. If Customer’s new location contains an existing security system, GUardian will inspect and activate the same and will replay any defective equipment up to the amount of the original equipment contained in GUardian’s base security system as defined above. Customer must have satisfied at least 12 months of their initial term of their existing Monitoring Agreement with Guardian and execute a new Guardian Monitoring Agreement for 60 months at the then prevailing monthly monitoring fee for new security systems. Customer’s new location must be an existing residential property located within the contiguous United States. Local permit fees may be required. Equipment in the original site must be in working order and will not be relocated to Customer’s new location. Customer may not, in any way, be in default under any Monitoring Agreement with Guardian. The Customer understands that Guardian reserves the right to reject any application that does not comply with all of the above requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. This Guarantee is subject to terms and conditions of the Customer’s existing Monitoring Agreement with Guardian, except as modified by the guarantee certificate. In the event that you need to use this certificate, please call 1-877-881-0353.
What to know: You will have the ability to relocate your Guardian system; however, certain restriction apply. Customer must have had an active Guardian security system for at least one year and the new location must be serviced by Guardian Protection Services. You will also need the original certificate as proof, no copies of these terms will be accepted for relocation.
Armed Forces Appreciation Program The Customer presenting Guardian with this certificate will be eligible to cancel or suspend, without penalty, the Customer’s monitoring services, if ALL of the following requirements are met to Guardian’s reasonable satisfaction: (I) The Customer provides Guardian with a copy of the military orders showing a permanent or long-term relocation; (II) Customer is ordered to relocate to an area where Guardian is unable to relocate the alarm monitoring system under the terms and conditions outlined under the Home Relocation Guarantee; (III) Customer is not in default under the monitoring service agreement with Guardian. The Customer understands that Guardian reserves the night to reject any application that does not comply with all of the above requirements. This Program is subject to the terms and conditions of the Customer’s existing monitoring service agreement with Guardian, except as modified by this certificate and applicable law. In the event that you need to use this certificate, please call 1-877-881-0353.
What to know: The customer must provide Guardian with a copy of military orders in the event that the user is relocating. The user will be able to cancel or suspend Guardian services without penalty if all requirements are met. The customer also has to be assigned to relocate to a region where Guardian does not provide home security services. The customer will also not be held to any requirements from the monitoring services.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.
Guardian’s home automation package is called the Guardian Edge, which allows homeowners the ability to control their lights, locks and thermostat from anywhere. According to their promotional page, “best of all, with Guardian Edge, you still get all the superior features of the Premium Package,” which includes:
- Remote access
- Live look-ins
- Remote access to garage
- Cellular connectivity
- Voicelink two-way communication
- Severe weather alerts
- Always on guard tracking for your area of interest sensors
Plus the Guardian Edge equipment, which is:
- Light monitoring
- Thermostat monitoring
- Remote door lock access
In addition, with Guardian Protection Services new customers are provided with price matching where Guardian will match any comparable written quote or qualified internet offer for installation and activation. Another nice feature of Guardian Edge is that it provides remote door lock monitoring, which is usually not included in most home automation packages with other companies.
Guardian Protection Services offers four different security packages for its customers but you won’t be able to take advantage of any of those features unless you pay for its Edge Control package. Once you choose one of the packages that offers home automation features, Guardian will let you choose one home automation feature to begin using, but it seems as though you will have to pay for each additional feature you want to use. Also, live video isn’t available until you pay for Guardian Protection Services’ most expensive plan, Edge Premium.
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Taken from sdmmag.com. Guardian Protection Services is currently ranked #8 out of the top 100 companies.
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