Best Home Security Companys

121 Companies 10,620 Real Customer Reviews

#10
guardian

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.0
User Score
2.8

Or By Phone:  1-(855) 511-7675

Our Score
8.0
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
178

This Review is maintained by Chase Sagum

Review Last Updated: November 8, 2017

Guardian Protection is the world’s largest privately-held security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home security services to a majority of the country for over 65 years. The company employs advanced monitoring and security technology and a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection is only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.

The Good

  • Special Pricing for Best Company Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring found in most home security systems, Guardian Protection also provides backup cellular monitoring in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT can let homeowners know which sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room.

Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely. Home automation comes standard on all but Guardian Protection’s most basic service and give customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Guardian Protection also offers special pricing for Best Company visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

While Guardian Protection boasts a state-of-the-art system, customers may find themselves paying a bit more for Guardian Protection’s equipment and services than they would with industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read, but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide coverage.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology, and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fix-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection’s security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.7
$34.95-49.95
$99

#10
guardian

2.8
29.99-59.95
$99

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178 Guardian Protection Reviews

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  1. User Score
    0
    November 20th, 2017 Fredericksburg, VA
    0 people found this review helpful!
    I would never recommend this service to anyone, the sales tactics are cruel and borderline illegal. I built a house and this was the only alarm system the builder used / recommended. I was coerced into signing a long term contract with the company at the time of the sale of my new house. I am currently paying 45 dollars per month for merely the smoke alarms, co2 monitor, and door chimes. Compared to other products the cost is absurd the monthly cost is double what Vivint charges with home cameras. I called to ask for the cameras only to be told it would cost 1500 dollars or another 60 month agreement at 55 dollars per month. At this time I am going to research the legality of the sales techniques and potentially review for a lawsuit. I would never recommend this company to anyone and would strongly deter anyone from purchasing any product from this company because of the slow response, the expense compared to other systems, and worse the termination fees are horrible they wanted over 1000 dollars to get out of a contract. Please Run away from this company now.
    Read More
  2. User Score
    0
    November 16th, 2017 Raleigh, NC
    1 people found this review helpful!
    $1,227 fee PLUS 20% of the remaining 3 years. I’ve had them for three years already and just want out. What a rip off.
    Read More
  3. User Score
    2
    November 7th, 2017 Orlando, FL
    0 people found this review helpful!
    “The two eyes of Guardian Protection”
    I have been renting a house that had an existing Guardian Protection package already installed. The homeowner (landlord) pays the monthly service bill and has a limited service contract on the equipment. The two eyes of Guardian are IGNORANCE! and INCOMPETENCE! Recently the existing control panel has been wearing out (3 to 4 years old) as the back lit display is getting very dim and hard to read. No brightness control on this model. Even with the lights in the room on you still can’t make out all the readouts. I’m a retired 65 year old and wear glasses so it’s even worse for me to try and make out the display. I called Guardian for a home service call as I pay the monthly service taken over from the owner as long as I live in the house. I had requested a different control panel from the one already here: Simon XT to a Simon XTi which has a larger display (easier to read) and has a sleep mode (saves power and LEDS). Guardian took forever to respond and sent a technician out the next day which I thought was quite fast as I requested a new panel. The reps on the phone stated the techs carry parts on their trucks and should have what I needed with them. The tech arrived late and did not have any replacement parts with him. He stated the work order says the keyboard was not responding which was wrong! He checked the panel out anyway and said it’s working properly but yes the display is dim. He charged me 25.00 for his service call which I believe was unwarranted. Next day, called Guardian back and they said they got the complaint wrong and I would not be charged but 25.00 carried over to the upgrade when he comes out next time with the correct parts. Since then, I have called to verify how much the upgrade to the new panel would cost as I’m on a limited income and retired but keep getting the run around with “they don’t know yet as they have to order the panel and their not sure which one is coming in”. I have specified each time I have called them which panel I’m interested in getting: Simon XTi, but days later, I still have no answers from them. All I know is they say they have ordered the panel and will call me when the service tech receives it to come to my house to install it. I have during this time researched the control panel I want and can purchase it on line myself at a discount but they claim they will not service or warranty it that way unless I buy it from them. What a ripoff! Looks as if they want to charge me and arm and leg for their version which is the same one I can buy online for about one third the price. They are now supposed to call me on Wednesday with a definite price breakdown so I know exactly what things will cost but if I don’t hear from them soon, I will just cancel the whole thing and not even use the existing control panel in the house. I’m unable to read it that well so why use it? I really think I don’t need to use their protection as I have 24HR surveillance cameras around the house now recording any movement as well as renter’s insurance through State-Farm. Guardian needs to get their act together and their facts straight when it comes to informing their customers of upcoming charges and upgrade costs. They also need to educate their customer service phone people about their product lines and all features so when a customer calls, they get the same story from every customer service agent, not different stories every time one calls as I have gotten. I am very frustrated at this point and am ready to just shut off the control panel and live without it or their protection. Too much drama and hassle for me! I have my cameras and insurance to fall back on if anything occurs. A dis-satisfied Guardian Protection customer….
    Read More
  4. User Score
    8
    November 7th, 2017 Alpine, UT
    0 people found this review helpful!
    Decently priced security that appears to work well
    Read More
  5. User Score
    0
    November 6th, 2017
    1 people found this review helpful!
    They do not clearly explain contract terms and cancellation polices. If your account is deactivated they send you another contract to sign as if you have a choice as to whether you sign it or not to continue services. I did not sign it and the next contact I got was a collection notice for guardian Protection Services. I then found out it was because I still had a year on the contract. This was not stated in the email and I never received a written letter or telephone call. BEWARE!!!!! Do not put yourself in a situation with a company that is not transparent about their policies. What are they trying to hide that they can’t be clear in their communications.
    Read More
  6. User Score
    10
    November 1st, 2017 Alpine, UT
    0 people found this review helpful!
    I went with them since I had been looking to put cameras in my home and they had that. They’ve made sure that everything was completed and that I had the WiFi and Internet connected correctly and everything. Everything is good and works well, plus the people have been very friendly and have the right personality.
    Read More
  7. User Score
    10
    November 1st, 2017 Alpine, UT
    0 people found this review helpful!
    The system and equipment seems to be in good shape and sturdy. I’m very grateful to have them.
    Read More
  8. User Score
    8
    November 1st, 2017 Alpine, UT
    0 people found this review helpful!
    The salesperson talked me into it. It has been alright, though they had to come back out to redo something. They also had to come a couple of times to fix some troubles I had with the door. It wasn’t really a bad problem. The service is a lot more expensive than what I used to have, so I don’t like that.
    Read More
  9. User Score
    0
    October 28th, 2017 Richmond, CA
    2 people found this review helpful!
    This company is a joke for service. When I had the system installed AMP security took calls for the first year then it went to Guardian. Guardian does not have service people in my area they subcontract out. They never seem to know their schedules. I had a camera go bad and signed an agreement to have camera replaced on 10-10-17 for work to be completed by 10-24-17. This is for a Honeywell camera available easily. They didn’t bother to order until 10-18-17 so it didn’t come in. A supervisor said she was going to have one sent to my house for a 10-28-17 repair and that didn’t happen she said it would be in the warehouse for the tech that day. I called today to reconfirm 5-7pm appointment now they say the tech can’t get parts out of warehouse on a Saturday. Why no one knew this on Friday is amazing. So now my wife and I have rearranged our schedules twice and no show. They couldn’t tell me when they will be out. I had a door switch go bad they were supposed to order earlier this year and after no work for about 10 days I ordered and replaced the switch myself. This is definitely not the company I thought I was getting alarm service from and I’m very sorry I did. When you call every one is sorry for holdups but nothing gets done. Service is in no way what was promised when we bought the system
    Read More
  10. User Score
    0
    October 25th, 2017 Swarthmore, PA
    2 people found this review helpful!
    Heartless company; I asked to have service cancelled since where we are moving, there is no need for home security. Told me I would still be responsible for payments for 46 months. What? Would I still be responsible if I had to go to a nursing home? Yes! How about if I die? Yes! Really! I will continually tell people NEVER GET INVOLVED WITH GUARDIAN!
    Read More
  11. User Score
    0
    October 25th, 2017 Sandy, TX
    3 people found this review helpful!
    Things to check:
    – date on contract: if your house is being built (or you haven’t moved in) make sure that the date on the contract matches the date that the equipment will be installed. my cancellation policy had expired long before my house even existed, and they don’t care.
    – cancellation policy: even though it’s not written anywhere, the phone reps will quote you a cancellation policy that says you owe the full deferred amount for the equipment, plus remaining monthly service charges. However, they will not provide it in writing.
    – service is not worth the money. they do very little in the way of incentives or customer service. you don’t hear from them until you owe money. they also offer less than other companies for the same amount of money.

    My opinion: any company that has a shady cancellation policy should be avoided.

    Read More
  12. User Score
    2
    October 25th, 2017 Stevensville, MD
    0 people found this review helpful!
    Because I want to use my bank to electronically pay the monthly fee I have to have paper billing and pay a $2.00 fee. I requested email billing but was told that was not possible and to just tear up the paper bill when it arrived. This seems like a dumb way to run a business. Why not just say OK we will send email notification but will still have to charge you a $2.00 fee since we don’t trust you to pay your bill.

    The salesperson assured me it was no problem to pay the bills electronically but never mentioned paper billing and the $2.00 charge.

    Unfortunately I signed the contract so will be paying $49.77 for the basic package for the next 3 years.

    The techs who converted the system were great but their billing procedures not so much.

    Read More
  13. User Score
    0
    October 25th, 2017 Glendale, AZ
    1 people found this review helpful!
    We have had continual issues with the therostat. Keep replacing the batteries every week and the A.C. cuts out because the stupid thermostat doesn’t work correctly. We love in AZ so air conditioning is a necessity. I called to have it services and Guardian wanted to charge me to look at their thermostat they put in. I told them Im cancelling and they charge $1250 to cancel and we have 4.5 years left on the contract. They won’t suspend the contract either of you need to. We plan to stay at a rental temporarily until we buy another home and we still have to play even if the system isn’t operational for a few months. They did end up sending a repair man last week to fix the thermostat but it cut out again today and I came home to a very hot house. My kids and my dog were suffering. I’m completely fed up with this company. They don’t keep anything secure. I got a message the back door was tampered with twice and it’s not like they call. I happened to look at the tablet screen and it had happened days ago. Waste of money. You’d be better off buying a dog.
    Read More
  14. User Score
    0
    October 22nd, 2017
    2 people found this review helpful!
    Can not cancel your contract. Customer service holds you go the length and will not negotiate a price change if you find a lower amount. Want 2x the cost of the monthly payment for the balance of the month go break contract. RIP OFF.
    Read More
  15. User Score
    0
    October 8th, 2017
    2 people found this review helpful!
    Guardian Protection Services is not a good choice for home security. For anyone thinking about getting it. Their sales reps make false statements. And after explaining this to their Customer Care department, they insulted me. This is not how you run a business. Customer service is one of the biggest parts of running a good business. And therefore I will not recommend Guardian to anyone.
    Read More
  16. User Score
    0
    October 7th, 2017 Lansdale, PA
    1 people found this review helpful!
    Cancell contract they keep billing. Lie on phone. Device falls off wall weeks after installation and they charge to repair. Horrible.
    Read More
  17. User Score
    0
    October 7th, 2017 Bend, OR
    0 people found this review helpful!
    We were having an issue with our alarm interface plate in our residence displaying some kind of warning light. We tried contacting customer support several times about this issue and coud never get an answer as to what the warning light was actually indicating let alone get someone to tell us how to fix it. When we finally cancelled service, they charged us for the following month since they seem to need 30 days to cancel service. I guess they must need the full 30 days so they can factor how they will cover the $43 they will be missing from their budget. I honestly hope they didn’t have to fire anyone because we cancelled.

    Terrible company with terrible customer service and practices. Go with someone else for your home security needs.

    Read More
  18. User Score
    0
    October 2nd, 2017 Forney, TX
    1 people found this review helpful!
    Guardian protective services does not provide reliable support.
    We requested a service call for their systems failure to connect with their monitoring system twice and both times the repair agent never showed up despite calling and confirming the appointment.
    When we tried to cancel the service due to lack of professionalism and functioning system, they informed us that we would have to pay $1250.00 cancellation fee even though there was only 10 months left on the contract.

    Stay away from these shysters! They are the poster children of what is wrong with the corporate mentality in the USA Today. Customer service and respect is lost in blinding greed and corruption of this companies policies.

    Read More
  19. User Score
    0
    September 30th, 2017 Irving, TX
    0 people found this review helpful!
    We pay $64.00 mo for alarm and only have sensors on front door, back door, and in living room. No window sensors. Our camera was taken to be repaired 3 years ago and was never replaced. We still have 2 years left on our contract. I miss my old ADT.
    Read More
  20. User Score
    2
    September 26th, 2017 Baltimore, MD
    1 people found this review helpful!
    Traaaaash!! They showed up at my house construction offering their services aaying they would be available to activate the service as soon as I have my internet up…So when I moved, they wanted me to wait a month and half before they were available. Naturally I went with another company because that is absurd considering I travel for work. So I called to cancel and was perfectly okay with paying for the equipment since it was installed but 750.00 fee for a service that was never activated?? I haven’t even been in the house for 30 days. So RUN if they try to offer their services Smh and that my friends is how they make their money. So glad I’m out. 750.00 was worth leaving this nonsense out of date service.
    Read More

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Our Score
8.0
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
178
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057