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#34
guardian

Guardian Protection

Similar to: ADT Security

Our Score
5.6
User Score
3.9

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Our Score
5.6
User Score
3.9
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
104

This Review is maintained by Chase Sagum

Review Last Updated: January 4, 2017

Guardian Protection is the world’s largest privately-held security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home security services to a majority of the country for over 65 years. The company employs advanced monitoring and security technology and a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything.

The Good

  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring found in most home security systems, Guardian Protection also provides backup cellular monitoring in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT can let homeowners know which sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room.

Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely. Home automation comes standard on all but Guardian Protection’s most basic service and give customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

While Guardian Protection boasts a state-of-the-art system, customers may find themselves paying a bit more for Guardian Protection’s equipment and services than they would with industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read, but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security provider, and the following states are excluded from service: CT,LA, NV, OK, TN, UT, WA, AK, HI. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide coverage.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology, and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fix-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection’s security system. While customers will likely have no significant problems with Guardian Protection’s equipment and services, they are still encouraged to investigate top home security companies before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.4
$34.95-49.95
$99

#34
guardian

3.9
Undisclosed
$99

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104 Guardian Protection Services Reviews

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  1. User Score
    0
    February 16th, 2017 Mesa, AZ
    0 people found this review helpful!
    Equipment is average, monthly fees are higher, and cancellation of service is not explained at the first signing of contract ( $750 fee ). I would not recommend this company.
    Read More
  2. User Score
    2
    February 13th, 2017
    1 people found this review helpful!
    This company gives no consideration for early cancellation, even for hardship cases. Termination for service after 2 years, was 750$. They said for installing fee. I paid 250$ when they first installed the unit. This is an outrageous fee . Be aware.
    Read More
  3. User Score
    0
    February 10th, 2017
    0 people found this review helpful!
    I advise that you find another company for furniture insurance. This place took three weeks just to get me into their system. Then once I went through all the hoops and several call backs, they found a way to say that my claim was not valid and that were a small company. Being a small company is not the customer fault or problem. If you cannot handle customer’s claims, you should get out the business. It is not fair and it is not right.
    Read More
  4. User Score
    0
    February 6th, 2017 Houston, TX
    2 people found this review helpful!
    I have been calling over last 4 months to come and fix my system and is the time that no one has contact me or came to check. Really bad experience and am just waisting my money and cant cancel because of contract!
    Read More
  5. User Score
    0
    January 27th, 2017 Jacksonville, FL
    4 people found this review helpful!
    Words cannot describe how disappointed I am in Guardian Security. At the beginning of 2016 you of guardian technicians came to my door and told me that my security system was out dated and needed to be replaced. I explained to the young men that I wasn’t interested because I would be putting my house up for sale in the summer and didn’t want to get caught up in a contract. They proceeded to tell me that everything would be ok and the company would work something out. I also had the opportunity to speak with a rep over the phone that told me the same thing. Still being hesitant, I asked what if I didn’t upgrade and was told that my current system may not work properly. I am a single mother of 2 so I decided to upgrade the system for the best interest of my 2 boys and myself.
    After a month or so after having the system, things started to go wrong. The system would go off in the middle of the night or just beep every 2-3 min. My youngest son is special needs and is very sensitive to sound. This caused very stressful nights because of this problem. I called and reported the problem and was told that someone had to come out to look things over. A technician was sent out 2 times before this was taken care of. The problem lasted for 2 months and during those 2 months, I was forced to sleep away from home so assure my kids and myself had a good nights rest. I was given no sort of compensation for this situation. The only thing that was said was “I’m sorry and thank you for being so patient.”
    As I told Guardian at the beginning of the year, I sold my home in September 2016. I called and informed Guardian that I sold the house and was told that I would have to transfer the service to a new home or have the new homeowners to take over the services. The new homeowners originally stated that they would take over, but changed their minds. I have relocated out of town and I’m in no need for a security system.
    I have spoke with several representatives that have stated that the contract stands and I am responsible for the payoff amount. The last person I spoke with was Tim, the Director of the Collections Department. I understand we all have a job to do, but the dishonesty of a company tells me a lot. His answer was I’m sorry ma’am, but a contract is a contract. It amazes me that all phone calls are suppose to be recorded, but there is no record of the call when I was told I would not be responsible to pay off the contract, which is $941.96. I feel that I was deceived from day 1 and would never recommend this company to anyone; I would totally discourage it. This has been one of the worst experiences ever and it’s hard to believe that it was all to protect myself and my family. A person should be able to trust the company who stands for protecting your home. I don’t trust this company at all. I gave one star because I couldn’t not give any.
    Read More
  6. User Score
    3
    December 30th, 2016 Florence, SC
    1 people found this review helpful!
    I had the system installed in 2014 and would have given them a 10 up to that point, as I had no problems. Then in 2016, I started having problems with the back motion detector. After telling me it wasn’t the battery, they came out and changed the battery and charged me $105. Then it malfunctioned again. They replaced the sensor and three weeks later it malfunctioned again. Today they decided to replace it once more. I don’t know if it’s faulty equipment or bad installation, but they’ve sent a tech out 4 times and the issue isn’t resolved yet. The system uses a Simon panel that is too simplistic in features and too complicated when trying to bypass a component. Today I called Guardian and told them not to auto-renew my contract. They simply said “OK”–never asked me why I was unhappy or if asked if there was anything they could do. They clearly were not interested in providing customer service or in keeping me as a customer.
    Read More
  7. User Score
    0
    December 23rd, 2016
    2 people found this review helpful!
    Henrietta

    Read the fine print and ask questions. I was under the assumption that I was going to pay $359 for three years…I even asked this is for three years and was told yes. My finanacial situation has changed and I went to terminate service. I was now told I had two more years on my contract. They could terminate service but I would still need to pay for the two years! What a rip off! The day I signed up, I had a houseful of inspectors and appraisers. That was nice timing on their part to sell me a service. It was never clarified that my yearly payment was $359 for each year and the contract was for three years. I don’t recommend this company.

    Read More
  8. User Score
    3
    December 10th, 2016 Pittsburgh, PA
    3 people found this review helpful!
    So have been with Guardian Protection for 10+ years. Today attempts to reach their customer service were horrible. I can only assume they are having staff shortages. My first call to the monitoring service yielded a response that they did not know the answer to my question which was why was my monitor ringing every 10 seconds. They transferred me to customer service where I waited over 15 minutes before I finally hung up. I then repeated the process. This time I waited for 20 minutes before one of your agents answered. She was competent and helpful but 15 -20 minute waits at a security company are unacceptable.
    Read More
  9. User Score
    0
    December 1st, 2016 Plainfield, NJ
    2 people found this review helpful!
    I was shocked to find out there was a cancellation fee and auto renewal policy. after being with them for 12 years they still charged me an cancellation fee. Once I told them i was leaving i was offered a cheaper rate. why does one need to leave to get a cheaper rate not the type of people i do business with.
    Read More
  10. User Score
    0
    November 13th, 2016 Cottonwood, AZ
    2 people found this review helpful!
    Our whole house system was installed in AZ in April 2016. On Wednesday, November 9, 2016 we returned from our Winter home to find the smoke detector/carbon monoxide detector in our bedroom “chirping.” After paying a handyman and having the Fire Department check our house it was suggested that it’s an ADT/Guardian, so we called for service. My husband about an hour on the phone, ADT has NO idea what the problem could be and wants my husband to use a screwdriver and disconnect a wire (not a good idea) BUT they will send a repairman this coming Friday, 6 days from now, to “take a look at things.” In the meantime we sleep in a bedroom with a “chirping” alarm. Interesting enough we had an ADT system in our Winter house, a system I had removed BECAUSE no one could figure out why the alarm in the family room kept chirping. THIS IS NOT A RELIABLE COMPANY; THEIR CUSTOMER SERVICE IS NON-EXISTENT. It is my opinion that they have broken contract with us – “reasonable repair time” – and I’m sure this is going to turn “legal.” DO NOT DEAL WITH THIS COMPANY. They are great on selling, not so great on servicing. At NO time has ADT called us to advise us of the problem. Apparently they aren’t aware that we have a problem. So much for a monitored system!
    Read More
  11. User Score
    0
    November 9th, 2016 Kansas City, MO
    3 people found this review helpful!
    I don’t know if people realize that home break ins have changed or not. It used to be that they would break in and go through all your possible hiding spots to include your freezer. They would load everything up and be in and out within 5-10 minutes before your alarm system notice could get the cops to your home. So their system would occasionally result in a burglar getting caught. Today’s burglar has evolved just like your security system. When your home is broken into, they do a quick one, two and are gone with your most expensive item that each burglar can carry…as long as they’re out within 1 minute. That’s right people, 1 minute. And that means that your alarm has only gone off for 30 seconds and they’re gone. So what good does an alarm system do for you when the perps are in and out within 1 minute? That’s right, absolutely nothing but waste your money. Them contacting the police AFTER the deed has been done, in that way, ensures that you will never recoup your losses AND you are stuck in a contract for services that are no good because they’re obsolete. It’s better to have your own camera system put in that can store data for at least a week and that can be checked by you and send you notifications of any suspicious activity. Yes, you can do this on your own and it doesn’t cost much to buy or maintain AND there’s no 2-3 year contract to have to mess with them about when you move or when a loved one dies. Customer service for Guardian has been a nightmare for my family. They said they would return my father’s money and then turned around and said they could not. My experience with them hasn’t been good, but if you use them, don’t sign or agree to any contract and pay the higher price for a camera system if you don’t have someone who can help you manage your own.
    Read More
  12. User Score
    0
    November 8th, 2016 Dallas, TX
    4 people found this review helpful!
    BEWARE, they require a 60 month contractor. We got tricked into this. Our builder referred them as their preferred alarm company and said we get free alarm keypad, well the not so upfront was that this was a 5 year contract. We pay $43.25/mo for alarm and only have sensors on front door, back door, and in living room. No window sensors. This is insane. You probably can get a lot more security from another company, so don’t be dumb like us and not shop around.
    Read More
  13. User Score
    0
    November 1st, 2016 Iowa City, IA
    2 people found this review helpful!
    This company is the biggest scam artist and they will rip you off every chance they get. We moved from our home and called to have the service discointinued so we thought. We continued to get charged and never noticed until I was looking closely at our banking statement and saw a charge from them, we had been moved out of that home for 2 years and they had been charging us the whole time. We over looked it and thought we should have paid more attention. So we called again and was told they could not cancel our account because we no longer knew what the password was it had been 2 years and tried to remember what that one was well they refused to cancel it so we called our bank and had them stop the automatic withdraw, now they continued to call us so I finally got pissed off and frustrated and told them all I wanted to do was cancel my account to a house I no longer lived in they finally broke down and gave me my password and then had to email them a request to cancel. Wtell it was Febuarary when I did the stop payment and August when I was finally able to cancel my account, Injist got a bill from them saying I owed hem 566 dollars, how he hell when my monthly payment was only 30 dollars a month. 30×7 does not equal 566 dollars. These people just are greedy greedy asses. Be careful they will rob you blind!!
    Read More
  14. User Score
    0
    October 28th, 2016
    4 people found this review helpful!
    Promised camera, interactive door lock, thermastate, sky bell no charge and none of which was honored. Charge $1000.00 cancelation fee although work order specifically states the above to be installed and received at no cost.
    Read More
  15. User Score
    10
    October 21st, 2016 Lavallette, NJ
    4 people found this review helpful!
    We have had Guardian Protection for over 10 years. Their service has been excellent. Their phone reps in the Pittsburgh area are polite, fully informed and speak English! In 10 years we have never had an issue with the system that they did not promptly repair.
    We recently called to upgrade from landline service to cell phone service so we can control the system from our cell phones. Because we are long time customers who pay on time, there was no upgrade fee.
    Read More
  16. User Score
    5
    October 21st, 2016 Myrtle Beach, SC
    4 people found this review helpful!
    Had to move due to flooding and tried to cancel Service and was informed I owed the remaining months of a 3 yr Contract which has 11 months to go. I said I would burn my home before paying that and hung up. Money hungry Company don’t buy…
    Read More
  17. User Score
    0
    October 8th, 2016 Laurel, MD
    4 people found this review helpful!
    One of the worst companies around to deal with when it comes to cancellation. We sold our home after 2 years and they still are hounding us to pay for another 3 years. They claim we still owe even though we informed them of the sale and our move to a different state within two months. They are thieves and money hungry crooks. They use their size and muscle to steal your hard earned income. Wish the attorney general would take them to task.
    Read More
  18. User Score
    9
    September 25th, 2016 Needham, IN
    1 people found this review helpful!
    We’ve been with Guardian for a little over 4 years. They have always been prompt to call us in the event of an alarm, issues etc. Customer service has always been great with us, very friendly, helpful and knowledgeable.
    I would recommend them and have done. For those who have given bad ratings, read your contract. We paid up front for our equipment, so there are no contract issues for us.
    Read More
  19. User Score
    1
    September 9th, 2016 Charlotte, NC
    7 people found this review helpful!
    Run far away from this company. Tried to cancel today, after having service for initially agteterd upon 3 yrs. Apparently i am 8 months too late to do so as they renewed my contract automatically for 60 months, per the buried language in the contract. If I ever scrape up enough money to pay them I AM Done! BEWARE OF GUARDIAN!
    Read More
  20. User Score
    0
    August 26th, 2016 Palmetto, FL
    5 people found this review helpful!
    Guardian is great when it comes to selling the system. Unfortunately, they don’t tell you all the details of the contract and lock you in for three years without telling you. The customer service is also not forthcoming. They provided me with I contract they say I signed, but it was not my signature. I have sent messages to find out more about it, but they refuse to answer my questions and said it I extended our contract for 5 more years, they would drop the price by $5,00 per month. I want to cancel because of their dishonesty, but they are not willing to even return my messages and explain their position. They just ignore you and claim that they stand by the contract but still wont explain who signed the contract they sent.
    Read More

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Our Score
5.6
User Score
3.9
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
104
Our Score
8.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,805