Best Home Security Companys

121 Companies 12,945 Real Customer Reviews

#3
Guardian-Protection-Services-Logo

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.4
User Score
3.3

Or By Phone:  1-(855) 551-6986

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
275

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

Guardian Protection Services is the world’s largest privately-held home security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home protection services to a majority of the country for over 65 years. The company employs advanced monitoring and Guardian Protection products can be obtained at a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection services are only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia. Read our review of the security company below or scroll to the bottom to read Guardian Protection reviews from customers.

The Good

  • Special Pricing for besthomesecuritycompanys.com Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. The alarm company offers three separate home security packages with 24/7 professional monitoring to fit a variety of budgets and homes.

  1. Edge Essential – Includes a central touchscreen control keypad in-home monitoring station, window/door sensors, and motion sensors.
  2. Edge Control – Includes all features of the Essential package plus the customers choice of one home automation device.
  3. Edge Premium – The most complete home security system with home automation. Includes all features of the other packages, the choice of one home automation device, plus two indoor Wi-Fi security cameras with night vision.

Unlike some companies, Guardian Protection also offers a number of home automation features, branded as Guardian Edge. They allow users to control their security system remotely and prevent false alarms. Home automation comes standard on all but Guardian Protection’s most basic service and gives customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app.

Consumers may choose from smart door locks, thermostats, light modules, or garage door switches for home automation.

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT control panel can let homeowners know whether window sensors or door sensors were activated and when. A customer will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room when an alarm is triggered.

Guardian Protection provides a “Family of Guarantees”. With the Best Price Guarantee, Guardian Protection Services will “match any comparable written quote or qualified internet offer for installation and activation of a base home security system.” The theft protection guarantee states the company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is also something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.

Guardian Protection also offers special pricing for besthomesecuritycompanys.com visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

Guardian Protection boasts high-end, cutting-edge technology and equipment, including motion detectors, window sensors, video surveillance, smoke detectors, and the aforementioned control panel that allows for two-way communication. However, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful contract information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security, burglar alarm provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide threat protection.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology with its high-end equipment and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fixed-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1-(855) 551-6986

We'll Introduce you!

Call our recommended rep over at Guardian Protection below.

Or you can visit their site by clicking here.

275 Guardian Protection Reviews

1. Select Your Rating:

129
24
15
7
2
8
5
3
15
7
60
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    6
    August 15th, 2018 Franklin, IN
    1 people found this review helpful!
    Most of my experiences have been positive. I have received help as needed. I’m not happy that the yearly cost has escalated. I plan to check further when other companies’ offers come.
    Read More
  2. User Score
    8
    August 15th, 2018 Spring Hill, FL
    1 people found this review helpful!
    they have done a great job on monitoring and though I have had to change some of the window units,, they did replace them quickly for a fee
    Read More
  3. User Score
    10
    August 14th, 2018 Brunswick, MD
    1 people found this review helpful!
    I use it regularly as far as I can tell it all works, I do get a daily email from Guardian notifying me of the status of system and one time I was actually doing a test case on it and didn’t turn it off right away and they called to make sure I was okay so it gave me a clue that the system was working just fine, so I think the equipment is good. No issue with it at all. I’m really not sure its worth as much as I pay for to me you know I don’t think its over priced or anything like that, the only reason I put it in is because I wanted to have it when I first moved in and so I’m not sure I’m going to continue it because I really don’t know for sure if I value it that much.
    Read More
  4. User Score
    10
    August 14th, 2018 West Orange, NJ
    1 people found this review helpful!
    When I have questions or issues I just call the support phone number and usually they help me. Nobody is rude, some companies tend to be rude sometimes but I never get this from Guardian Protection. They have a Spanish line which I love. I also speak English but its easier for me explain something in Spanish, so they have you know customer support in Spanish which is amazing and I love it, I love it. So far I never had any issues. As far as the equipment, I never have to replace anything actually. Only one time I had an issue with my mobile app but they came and fixed it, they were very inexpensive and the person who visit was very nice and it was fast.
    Read More
  5. User Score
    10
    August 14th, 2018 Philadelphia, PA
    1 people found this review helpful!
    I’ve call a couple of times into the customer service and every time I called, they answered my call right away and if anything happens with the alarm, they call me right away and they text me, I see that they are doing a great job.
    Read More
  6. User Score
    8
    August 14th, 2018 Pflugerville, TX
    1 people found this review helpful!
    When I called in for customer service everything was good and they respond very fast.
    Read More
  7. User Score
    10
    August 14th, 2018 Nottingham, MD
    1 people found this review helpful!
    The installation man would go above and beyond and make sure that my needs were met.
    Read More
  8. User Score
    10
    August 14th, 2018 Tampa, FL
    1 people found this review helpful!
    The customer service took care of any of my concerns or problems I had with the system. So far it’s been working perfectly.
    Read More
  9. User Score
    8
    August 14th, 2018 Niles, OH
    1 people found this review helpful!
    I’ve had the equipment for quite a long time and it’s never gave me a problem. It’s been a good outfit. When I call customer service with a complaint or something, they’re responsive very quickly.
    Read More
  10. User Score
    0
    August 13th, 2018
    1 people found this review helpful!
    Terrible company. Total rip off. Doorbell camera installed in April 2018. Has not worked properly since installation. The tecninicians do not know how to install anything without having to call in to the 1 800 number. To make a long story short in my opinion just go with another company. Worst I have ever dealt with
    Read More
  11. User Score
    10
    August 5th, 2018 Brandon, FL
    0 people found this review helpful!
    excellent service with installment. Technician Gerome J was courteous and informative. Definitely recommend this product
    Read More
  12. User Score
    0
    August 2nd, 2018
    0 people found this review helpful!
    They bought out my contract from Monitronics & automatically renewed my contract 36 months. I am trying to cancel with about 12 months to go & they want to charge an extra $1,000 or keep paying my monthly bill. TOTAL RIPOFF!!! Don’t go with them!!!!!!
    Read More
  13. User Score
    0
    July 30th, 2018
    1 people found this review helpful!
    I got Guardian Jan 2017. We were told it was a 2 year contract little an behold it was 60 months.. we got through that shock, well we ended up moving, we were told you have to take it with you, or $750.00 cancellation fee. So we take it with. $145.00 transfer fee. Dealt with that. I asked several times dose it start the contract over, “no mam “is what I was told several times ,,, I was lied to. Started the contract all over again ,!!!! I pay $51.95 a month and I didn’t get the same system in our new home! I was told that cost more money ! But I’m still paying $51.95 for something I don’t have with our system anymore. PLUS We Had our arlarm go off Saturday Night Due To The Door System Falling Off Because it’s on stickers NOT screwed into the wood. Not Only That, I Have A Wall That’s Not Fixed All The Way Do To A Hole That Was Put In By The Installer. Supposed To Be Fixed Today, We Shall See.. Now I’m In The Process of looking for a Lawyer. I could Never Work For A Company That Has To Lie To There Customers. VERY UPSET CUSTOMERS.
    Read More
  14. User Score
    0
    July 28th, 2018
    0 people found this review helpful!
    My husband and I wanted a system for the amount of time we were going to be in texas. We were told that we could easily cancel with military orders, and now they want to say that we cannot if we aren’t selling our home. The representative should have stated that in the first place, but of course they don’t to make a sale. Besides them not telling you everything that could prevent us from canceling, the customer service from the representative is ridiculously terrible. I am obviously aggravated by all the excuses and Kim decides to give great customer service with some attitude. If you’re looking to start a contact with them, make sure you ask every question possible and that comes to mind, because they it’s very clear that they need more training. Bottom line, we will never work with them again once we get rid of them, that’s for sure.
    Read More
  15. User Score
    0
    July 28th, 2018
    0 people found this review helpful!
    The sales person was a layer,
    The worst customer service,
    No warranty of service, you pay a service but if it breaks you pay out of your pocket, incidents happens they don’t even know, they don’t get in contact with you, they don’t call to see if everything is ok,
    They take money out of your account with no authorization.
    They sold my account to different company.
    I am very unhappy with this guardian company, I wish I can cancel the contract with this company this company is stealing money, very unsatusfie with the service.
    Read More
  16. User Score
    1
    July 27th, 2018 Huntington Park, CA
    1 people found this review helpful!
    Watch out for this company. Contract is for 60 mo. and if you do not send a written notice to cancel 60 days in advance they will try to charge you another year or more. They are rip of artist do not trust. The service is also very bad they will not call for alarms 50 percent of the times. They want the payment but do not want to service.
    Read More
  17. User Score
    0
    July 27th, 2018
    0 people found this review helpful!
    Guardian protection does not value their customers. I have been with them 4 for years. I was recently informed by Brinks that my account was transferred to them. I received no notification from Guardian Protection about this transfer. I am now under obligation with a company I never had an opportunity to agree to being serviced by. Very poor communication and customer service skills with Guardian protection.
    Read More
  18. User Score
    10
    July 26th, 2018 Philadelphia, PA
    1 people found this review helpful!
    Your technician Izzy was the best had a lot of patience and walked us through everything the whole experience from sales to service was awesome and I would recommend Guardian to anyone thank you to all involved
    Read More
  19. User Score
    0
    July 24th, 2018 Raleigh, NC
    2 people found this review helpful!
    Absolutely the worst customer service of any company. They are attempting to charge us $1100 for cancelling service when we cant take it to the new house and are moving. They are calling it an equipment fee since the equipment is cheaper when you have the contract. This is absurd for us since we have been with them for 4 years. Just avoid them and head to Brinks or use the new nest system which is fantastic.
    Read More
  20. User Score
    0
    July 18th, 2018 Charlotte, NC
    2 people found this review helpful!
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish “standards”. My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the “cancelled” meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
275
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238