Guardian Protection

Guardian Protection

7.2

Our Score

6.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses.

Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Go to Guardian Protection's Site

Pros

  • Protection Packages
  • 24/7 Professional Monitoring
  • Guardian Protection Home Security Package
  • Positive Guardian Protection Customer Reviews

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry.

Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.

Premium - The most complete home security system with home automation. The Guardian security system includes all features of the other packages plus smart home control.

24/7 Professional Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out.

Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems.

Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get a hold of the security company quickly. All in all, Guardian Protection service is a priority for the company.
  • Alarm Response. Many reviews state that Guardian security teams respond quickly to alarms.

Cons

  • Not Available Nationwide
  • Transparency Issues
  • Negative Guardian Protection Reviews Summary

Not Available Nationwide

Guardian Protection offers home security services and protection in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy.

This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection's security system mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. Unfortunately, the company's security system isn't perfect. A few people have claimed to have issues with Guardian Protection's cameras, stating that they are too sensitive to motion.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind.

Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, a smoke detector, a doorbell camera, and more.

Although there are a few complaints about Guardian Protection products and service, the majority of customer reviews rate the Pennsylvania-based security service highly.

We recommend Guardian Protection to those interested in professional installation and professional monitoring.

Contact them today to see how you can get started.


About Guardian Smart Home

How Much Does Guardian Protection Cost?

Guardian Protection costs $34.95-$59.99/mo for home security monitoring depending on the package you purchase. The company also charges an upfront fee of $99-$499, which depends on which equipment you purchase.

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app.

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 718
Review Last Updated: June 01, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

718 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Andres Ekomo

Jun 5, 2020

I would have liked to place the wall monitor to be placed where it could show images of intruders who may force entry to the house. Unfortunately, it was placed at the main door entrance facing only the hallway wall not the kitchen and living area. Can thie current position be corrected?

10

Score

Sha New

Jun 5, 2020

Great products and customer service. I wish the door bell has a wedge to focus on the wall way.

6

Score

Melissa Derryberry

Jun 5, 2020

While our sales person was very kind , I feel misled not being told about contract, and yes I should have read everything but I feel certain things should be disclosed verbally. Call response when fire alarm went off was great. When we have called with questions everyone has been helpful. Software for doorbell needs work. We have upgraded our router and bought a second one to put by front door and there is still a lot of lag which is very frustrating.

8

Score

Sharon Landers

Jun 5, 2020

Install was straight forward and communication leading up to the install was easy

10

Score

Jose Jovel

Jun 5, 2020

Customer service is excellent. The only thing I would improve would be better camera quality

8

Score

Monique Veal

Jun 5, 2020

The experience so far has been great. I have not had any complaints with the product.

8

Score

Isabel

Jun 5, 2020

Quick response, quick response quick response,quick response.

8

Score

Barbara Carr

Jun 5, 2020

It's a good security system, the sky bell is slow to show who is at the door. The thermostate had no batteries, so I was not shown how to use it.

8

Score

Lashon Lewis

Jun 5, 2020

The system is easy to understand and gives you a lot of information. Stop the notifications when arming and disarming don't like that.

2

Score

Mark Gilbride

Jun 5, 2020

Follow up on promises made to be certain to get assistance with any problems with your system. My camera in the back of my house stopped working. When I tried for help I didn’t even get the courtesy of a answer. I am about to contact to find out my options going legal to get my problems taken care of.

6

Score

Mark Dunlap

Jun 5, 2020

I decided to use this company after purchasing a house for which the previous owners had used Guardian. My phone calls with the sales person were a bit spotty but I attributed some of this to changing work flows with the coronavirus. The rep looked up the record of the various sensors and locks that had been used previously, including 3 door locks. He told me that the door lock monitoring would cost an extra $5 per month, which I decided to accept. When the installer came he found that only one of the doors contained the hardware that would enable him to link the doors to the system. When I called the sales person back, he claimed that he hadn't actually promised that all 3 would be able to be activated. We're in a bit of a stalemate right now and I'm still considering my options, but I'm not very happy about being led to believe that all 3 doors would be monitored but ending up with only one of them monitored.

10

Score

Chris Lewis

Jun 5, 2020

Very pleasant experience. Alarm has gone off a couple times and they’re fast to call and check the status of the house and family.

8

Score

Tiffany Wood

Jun 5, 2020

I love the app, not crazy on the sensitivity on the fire alarm. I choose a hood vent so I could really cook with a cast iron skillet, it goes off with just the tiny bit of smoke. I wish we could cut back the sensitivity.

6

Score

Kelsey Hanna

Jun 5, 2020

So far our experience has been just okay. There’s been a few instances where our doorbell video doesn’t start recording until after someone walks away. Also, we had an instance where they called me from the apartment I was living in (my fiancé was at the house) to tell me that the glass break sensor went off and asked if we wanted to call the authorities. It was 7:30AM and I was woken up by the phone call, obviously disoriented and scared. I didn’t comprehend what was happening and was very confused, and the guardian representative was very rude to me on the phone. He was condescending and seemed like he wanted to panic me. After I realized what was happening, and that my fiancé was at the house, I told him to not send authorities and I’d call him back if I needed to. I called my fiancé, who checked each sensor in the house and nothing had been broken or tampered with. The whole thing was for nothing. Overall I would say that there are some nice features through my smart phone, but I’m disappointed in those services.

6

Score

Elizabeth.

Jun 5, 2020

They have not been organized. Didn’t follow contract. Try to sell me things already installed. Forgot to install things needing to be installed.

4

Score

James

Jun 5, 2020

Poor customer service,never got help to reset system,never got a tech.

10

Score

Sid k

Jun 5, 2020

Very good.They are extremely knowledgeable and nice.

6

Score

Wilhelmina

Jun 5, 2020

I still haven't received a bill or follow up regarding my bill

10

Score

Renee Troublefield

Jun 5, 2020

I love the app for the Guardian protection plan! Wherever I am as well as my son we can access what’s going on at our front door. That is priceless

10

Score

Jamie Bost

Jun 5, 2020

No issues except for our initial set up /installation appointment. Suggestion is to improve communication between departments or 3rd party companies they use.

10

Score

Linda Witherspoon

Jun 5, 2020

I like the fact that I see a message of contact between me the company.

8

Score

Alfred Westman

Jun 5, 2020

Guardian is responsive to phone calls for help. I need a booklet for the model that I have.

10

Score

Stacey Nye

Jun 5, 2020

Positive experience. Quick service. Helpful and answered questions quickly.

10

Score

Thelma Orem, UT

May 21, 2020

I feel more comfortable now with their monitoring system.

10

Score

Robert Orem, UT

May 21, 2020

It's reliable and easy to operate. I've had a couple of issues and they always respond very clearly and efficiently.

10

Score

Ken Orem, UT

May 21, 2020

They're pretty responsive to any questions I've had. I love the peace of mind.

8

Score

Charles Orem, UT

May 21, 2020

Everything's pretty good except I did ask for a new certificiate because the first one didn't have my carbon monoxie thing listed on it. I haven't had any problems with the equipment.

10

Score

Brian & Jodi Orem, UT

May 21, 2020

I love the convenience of it being integrated with the house. I've used customer service a few times and it was good.

10

Score

Joshua Orem, UT

May 21, 2020

The monitoring system is very good. Very quick and responsive. I can always get through to customer service.

10

Score

Suwaro Orem, UT

May 21, 2020

They've answered all my questions when I called them. The system is working.

8

Score

Brenda Orem, UT

May 12, 2020

They were very helpful. I had one issue with a bill that they had already taken out of my account and that was a little bit of a pain.

10

Score

Anonymous Orem, UT

May 12, 2020

The equipment is very good. It gives me security that I have the home monitored so I can notify the police.

10

Score

Linda Orem, UT

May 12, 2020

It gives a sense of comfort and security. The equipment is up to date and fairly easy to use. I was expecting that my representative would have contacted me to see if everything was working out. I have not heard from them. One of the sensors literally fell off right after she had put it on and left.

6

Score

Dorothy Ann Schwall Orem, UT

May 7, 2020

I have a problem that my alarm goes off stating it is one window. It has happened 3 times. It appears that it corrects it's self.. I fear to set it when I am away and the police will be called when not necessary

10

Score

Siv Orem, UT

May 7, 2020

They are Responsive, friendly, easy to work with and i appreciate it.

10

Score

Gerald Orem, UT

May 7, 2020

The salesperson and the installers were excellent. The equipment seems to be the best and I can update my security from my iPhone, which is great.

10

Score

Anonymous Orem, UT

May 7, 2020

They've just been very responsive and easy to get in contact with. It's been nice having the app on my phone.

10

Score

Le Anda Orem, UT

May 7, 2020

Ease of use is the best. I like how there's an app on my phone where I can check to make sure the alarm is going. The person who came out to set everything up was real helpful and gave me a lot of information.

10

Score

Canei Orem, UT

May 7, 2020

I had Guardian in my prior home that I lived in for thirteen years. Customer service is very prompt and they secure my home when I'm there.

10

Score

Maria S. Downingtown, PA

Apr 23, 2020

I have been a customer for more than 13 years and will never switch my service to any other home protection company. The monitoring service checked in with me because there was a failure to communicate with the system. I appreciated the fact that they contacted me since I didn't notice the FC that appeared on my device. They sent over a technician named Denise who had serviced my system previously. She contacted me to say when she was going to arrive and she wore a mask and gloves. It is always nice to work with a female technician whom I find to be more patient/less condescending. Aside from this, I was blown away that she remembered so many details about my life from her previous visit. It was like having a family member/friend coming over to assist me. Denise is very knowledgeable and was able to diagnose the problem immediately and remedied the situation. I appreciated how she contacted her supervisor and together they successfully solved an additional issue. This personalized service and commitment on the part of this company is exactly why I will always be a loyal customer. Well done, Denise!