Best Home Security Companys

121 Companies 8,632 Real Customer Reviews

#9
guardian

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.0
User Score
3.5

Or By Phone:  1-(844) 343-7867

Our Score
8.0
User Score
3.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
34.95-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
126

This Review is maintained by Chase Sagum

Review Last Updated: April 25, 2017

Guardian Protection is the world’s largest privately-held security company. Headquartered in Warrendale, Pennsylvania, Guardian Protection has been providing home security services to a majority of the country for over 65 years. The company employs advanced monitoring and security technology and a variety of price points; however, the company has been known for poor online transparency, and customers are encouraged to read their contract terms carefully before signing anything. Additionally, Guardian Protection is only available in the following 16 states: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.

The Good

  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top companies in the industry. The company offers four separate packages to fit a variety of budgets and homes. In addition to the landline monitoring found in most home security systems, Guardian Protection also provides backup cellular monitoring in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT can let homeowners know which sensors were activated and when. Customers will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room.

Unlike some companies, Guardian Protection also offers a number of home automation features that allow users to control their security system remotely. Home automation comes standard on all but Guardian Protection’s most basic service and give customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app. Guardian Protection provides a theft protection guarantee. The company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

While Guardian Protection boasts a state-of-the-art system, customers may find themselves paying a bit more for Guardian Protection’s equipment and services than they would with industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read, but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide coverage.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology, and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fix-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection’s security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#9
guardian

3.5
34.95-59.95
$99

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126 Guardian Protection Reviews

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  1. User Score
    0
    April 22nd, 2017 Saint Albans, WV
    0 people found this review helpful!
    I have had nothing but problems.
    Read More
  2. User Score
    0
    April 19th, 2017
    1 people found this review helpful!
    I was using ADT for my small business and had no problems. I moved my business to a new, nearby location and the salesperson who got me hooked up with ADT strongly recommended that I go with Guardian. So I made the switch because I foolishly trusted him, and was never told about the cancellation policy. 18 months later, I had to close my business due to circumstances outside of my control. Guardian will not let me out of my contract and is charging me for 18 MONTHS of service that I will not be using!!! I can’t find the salesperson who got me into this mess, either. Don’t get involved with this company. I wish I had never switched from ADT. They were great to work with.
    Read More
  3. User Score
    1
    April 18th, 2017
    0 people found this review helpful!
    If you are out of work and have NEVER Used their service. They have no compassion they turn you over to Collections. Their represtative who started you can never be reached. Be Ware. They are crooks.
    Read More
  4. User Score
    10
    April 14th, 2017 Spokane, WA
    1 people found this review helpful!
    I gave a rating of 9 because I doubt any company is 100% perfect. I just read other reviews here and suspect some were written by competing companies trying to make Guardian look bad. Plus, there are some general misunderstandings. Firstly, Guardian does not sell anyone anything. They are the monitoring company and sales are done by various dealers who handle sales, installation, and service. Some of these companies may be more honest and reliable than some others. Besides that, all of these dealers have subdealers who just do sales and not every salesperson is honest. I can tell you that Guardian has strict rules for these dealers and only when everything passes their requirements is a customer agreement accepted. Every agreement has it plainly stated whether it’s a 36 month or 60 month agreement and this is verified and initialed by the customer. You may call me biased but I’ve worked for a number of security companies and Guardian does it right. I do both sales and installations for Skyline Security which is a dealer for Guardian and I can tell you that when a system has a problem, I am required to make it right. Oh, and I see something above about Guardian not covering Washington state. Baloney. I don’t know about some other states listed but Guardian has many hundreds of happy customers in WA. Who runs this website? ADT or Monitronics?? Maybe some of the info is just very old but the false negatives are really appalling. A few complaints may be legitimate but I think most are fabricated.
    Read More
  5. User Score
    1
    April 11th, 2017 Blue Ridge, GA
    1 people found this review helpful!
    Was told when they installed my system I could call and cancel whenever I wanted as long as I gave a ahead of time notice. Turns out that was bull. Called to cancel and they said I would have to pay 3000 to cancel. I had my whole family here [7] people when I had it installed and everyone heard the same thing as I. As soon as I have this thing paid for it will be canceled
    Read More
  6. User Score
    1
    April 9th, 2017
    1 people found this review helpful!
    We started out with Monitronics and had no problems. But then these “guys” come calling and saying they are taking over Monitronics accounts. I wish I had been home alone, they would have never got through the door, however, my husband did and he was the one who agreed to the change. Terrible service, alarms going off for no reason, had to come out to replace smoke alarm three times. Everytime we set alarm when we left the house, we got a call from them saying …there was this code or that code. Now we are moving and stuck w/stupid contract for 2 more years. Monitronics was so much better. Bad mistake.
    Read More
  7. User Score
    0
    April 6th, 2017 Colorado Springs, CO
    1 people found this review helpful!
    Worst people that I have ever had the unfortunate opportunity to do business with. Pushy sales people, rude customer service, hidden fees that nickel and dime you as much as possible, and terrible technical support/website. I was happy with my ADT but a pushy sales man promised me things that they will never deliver on. If you can never do business with this company, use someone that actually cares about their customers. (I still have parts that they have failed to connect properly.)
    Read More
  8. User Score
    0
    April 5th, 2017 Saginaw, MI
    1 people found this review helpful!
    I had a bad experience with Guardian Protection as well, and true to form they installed a security system in my home as well which did not do what was expected and when they were called out to correct the problem I was also charged a fee. This system was not in my home 24 hours, and when they could not fix the problem i requested a refund. And I was told by them that I purchased the system and they refused to return my money. I had to have the system removed and I was charged another fee to have someone reputable to come out installed a system that would work and provided for me and my family the protection i needed and could not get from Guardian Protection. Gloria
    Read More
  9. User Score
    0
    April 4th, 2017
    2 people found this review helpful!
    Nathan D.,

    I have been a customer at Guardian Protection Services since 2003 (14 years) and everything was going okay. But then I upgraded with the camera (1). I spoke with them over the phone and was told this would extend my contract for 1 year, I was okay with that considering the fact that I had been with them for 14 years (I had no intentions of leaving). My monthly fee was also going to increase from $35 to $45, which was explained and okay. Once they came out and installed the camera it was not working properly. (Not picking up any humans just car lights only) so we reset it numerous times as instructed but it still did not work. We called for them to come out, they came out but the camera still never worked. So I called to have them return the camera because it does not work properly and was told, that was impossible and I owe them $350 for the camera and $195 for the repair call for a total of $545 plus the $45 monthly fee we pay for a camera that does not work. I then call to cancel the contract and was told I was under a 3 year contract (when initially I was told 1 year) and it would be over $2000 to cancel. I explained I’ve been a loyal customer for 14 years but that didn’t really matter to them.
    Nathan D is their liaison for complaints and he really does not try to help. He gave the $195 credit for the service call (which I should have never been charged) but would not take back the camera that has never worked and is still charging me $350 and monthly fee for the camera monitoring service which doesn’t work. But he said they will come out again for a fee.
    Steer Clear of this company

    Read More
  10. User Score
    10
    April 1st, 2017 Butler, PA
    4 people found this review helpful!
    I had services elsewhere (one of the top home security company’s). They were good, but Guardian blew them out of the water. I called because I got an offer for a lower rate from another company. I was placed in touch with a woman who not only beat the offer that was made, she made me feel as though I was the most important customer.
    it just amazes me the amount of focus they have for their loyal customers. I would never leave.
    Read More
  11. User Score
    0
    March 31st, 2017 San Ramon, CA
    0 people found this review helpful!
    Not worth it. Other options available. Hidden cancellation fees. They also wanted to charge to remotely deactivate the weather warning alert.
    Read More
  12. User Score
    10
    March 30th, 2017 Tampa, FL
    2 people found this review helpful!
    I have been with Guardian for more than six years now and have never had a malfunction with the system. I believe they have increased their offerings since I became a customer and now offer camera systems and remote control over locks, etc that were not available when I hired them, but I have always found them helpful and give them high marks.
    Read More
  13. User Score
    0
    March 28th, 2017 Temple, TX
    1 people found this review helpful!
    Please read until the end and consider all of these things prior to signing up for service.

    Where to begin. I wish I had read the reviews here prior to signing with this company. My home was pre-wired for Guardian by my builder and a very suave salesman came to my house to sign me up for services. It all seemed reasonable and great until I installed new front/back doors into my home. The sensors no longer worked and the company wanted to charge a $100 service fee for the first hour and then an additional charge for each consecutive hour. After being with the company for 3 years I found this to be harsh. Is no customer assistance covered or warranted? Must I have to pay for each technician visit when I had been loyal customer for 3 years? Wait…there is more…

    I decided to end my services with the company due to making the decision to sell my home. This was the first instance of hearing about a 5 year contract. Since I have 2 years left on the contract and would pay $1167.00 during that period, they have offered me a DISCOUNTED buy-out rate of $863.00. They want me to pay an upfront fee of $863.00 to leave this “contract”. This is a company with eyes on the dollar signs. They would make a customer pay $863.00 for ZERO services rendered. This experience has taught me one thing. If I ever decide to have an alarm system again IT WILL NOT BE WITH GUARDIAN.

    Read More
  14. User Score
    0
    March 25th, 2017
    2 people found this review helpful!
    Dishonesty from beginning to end. Please don’t do business with this company. If you read all the fine print on the contract, it sounds like there is no way out, even after your 60 months are over. Here’s how we terminated our “agreement” or contract with them. First, ask your local Guardian office for help. They were kind, helpful and very reasonable. They told me to write a letter and send it to corporate spelling out that I want to terminate the contract, include your password in the letter. Before you send it, take a picture. Call corporate and pay out the remaining months on your contract. Listen to them pretend to not understand that you want to CANCEL the agreement. Then listen to them try to LIE and tell you have a year more on your contract than you really do. Then listen to them try to give you an inflated “buyout” amount for the contract. They will then try to LIE and say they are giving you a discount on the buyout, when they are actually simply honoring the terms in the contract you have in front of you that you had to repeatedly remind them of. Get your confirmation number for the buyout payment. Then, get the customer service person’s name, email address and send them that photo of the letter you mailed. Copy the person you talked to at your local guardian office for extra proof of intent to cancel. Then, don’t do business with any company in the future till you research their honesty and past customer complaints. As a final note, I read that thieves today know these alarm systems only give them 30 seconds to grab the one most valuable thing they can find and get out. So that’s what they do. So this service Guardian is rendered worthless anyway.
    Read More
  15. User Score
    0
    March 25th, 2017
    0 people found this review helpful!
    Extremely poor and UNETHICAL customer services. They make promises over the phone and never show up to fix the problem. After 2 frustrating years they will not cancel the service unless I pay full five year fees. Why would I want to pay for something that does not work,????? A very crooked company. This company employs the best thugs and thieves. They have figured out a way to steal your hard earned money. Bunch of low life thieves
    Read More
  16. User Score
    1
    March 19th, 2017 Tampa, FL
    2 people found this review helpful!
    the service was ok signed up for a 3 year contract when we brought the new home I called after 3 years to cancel and was told we were locked in for a 5 year contract even though i had the contract in front of me and it said 3 years on it. then moved and like any other security companies the contract would be over they still wanted me to pay I will never use this company and am probably going to report them
    Read More
  17. User Score
    0
    March 16th, 2017
    3 people found this review helpful!
    Salesman did not explain system cancellation and fact that would have to pay large fee to cancel. He convinced elderly couple that it was best system however did not advise what would happen if they moved. Upon selling home and moving to villa that is already protected they were told that would have to continue paying monthly fees or pay a large fee one time. Guardian would not take into consideration the fact that their salesman took advantage of this elderly couple and did not offer any alternative to paying full fees. Do not use this company. All they want is to get the system installed in your home regardless of whether you can really afford it. And never mind the fact if you move and cannot take system you will still have to pay full amount of the 60 month contract
    Read More
  18. User Score
    0
    March 15th, 2017 Durham, NC
    0 people found this review helpful!
    Beware: Guardian Protection Services will not terminate a contract for any reason. My father (clearly suffering from dementia when this system and service was sold to him) signed the contract for this service. He can no longer live in his home, despite this fact the company requires a payout to cancel the contract. The payout is the number of months left on the contract minus the cost of 6 months. The cost of the equipment and installation of the equipment was $640 (my father thought he had received the system for free) which seems pretty high for the quality of the equipment provided. That cost was in addition to the $40/month monitoring fee.
    Read More
  19. User Score
    0
    March 8th, 2017 Oklahoma City, OK
    1 people found this review helpful!
    Hey Friends… So this is not my style.. but i fell it is only fair to warn people of what’s going on! @guardiansecurity has the most ridiculous policies I have ever heard! If you have signed a contract with them you have also signed that your contract will auto renew once you hit your term.

    I sold my home in October 2016, I called Guardian to let them know it has been sold and that I will pay the remainder of my contract to keep the system up and running. My contract renewed in DECEMBER! The person on the other end of the line did not think this was important information for me to know. Therefore, it “auto renewed”. Now I am stuck paying $327.18 to buy out of the remainder of my contract.

    After speaking to MULTIPLE people and being avoided for a week I finally had to settle with paying $100 even to get out of this contract and be able to “walk away”.

    Here’s my problem. I am no longer a home owner… If i had moved to another home.. okay yes, you need to move your contract to that home blah blah blah… But they are making me hold true to a contract that is, in my opinion VOID because I have nowhere to have this service in which they provide! I am absolutely disgusted that I have to pay them ANY money at all but I am tired of fighting them!

    Please just be warned!! Be sure to keep track of your contract date and the “Information you are responsible for” because there is NO negotiation or understanding from this company. Absolute and total crooks if you ask me!
    #guardiansecurity #onepissedoffcustomer #goodbyecustomerservice

    Read More
  20. User Score
    0
    March 7th, 2017 Cleveland, OH
    2 people found this review helpful!
    Have a door unlock system on my back door. Horrible operation. Going to remove and then cancel my contract at end date. Customer service people are rude
    Read More

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Our Score
8.0
User Score
3.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
34.95-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
126
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879