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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

531

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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531 Guardian Protection Reviews

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  1. User Score
    10
    October 22nd, 2019 Woodbridge, VA
    0 people found this review helpful!
    Nothing else really compares to it. It seems to do the job and they’re always responsive the handful of times I’ve called.
    Read More
  2. User Score
    10
    October 22nd, 2019 Woodbridge Township, NJ
    0 people found this review helpful!
    Excellent.Some letters from keypad have got erased.They should be changed or insert keypad to be used.
    Read More
  3. User Score
    0
    October 21st, 2019
    2 people found this review helpful!
    Guardian has the worst customer service and only cares about making money. We had a life threatening circumstance that forced us out of our home and we had to move in with relatives. Our relatives have a home security service so we couldn’t use guardian if we wanted to. They said because we were under contract they could only freeze our acct for 6 months or we had to pay $1200 to buy out the remaining time on contract. When the 6 months ended they called us harassing us and we explained nothing had changed we still were living with family because of severe illness and they have ADT. They are refusing to cancel service and saying we have to pay for remaining time on our contract even through they won’t be providing any services to us. They are insisting we have to pay them $1200 which we don’t have because of hospital bills. I will never use their service or recommend them to anyone. DO NOT DO BUSINESS WITH GUARDIAN!
    Read More
  4. User Score
    1
    October 16th, 2019 Greenwood, IN
    1 people found this review helpful!
    Been with Guardian for 25 years they’re charging me $50 a month for essential service when I only get standard service. They also charge a fee for in-home service which was not on my contract years ago for no fee and I feel like they’ve been ripping me off. I was not notified on these fees and the company has not been transparent use caution!
    Read More
  5. User Score
    1
    October 11th, 2019
    0 people found this review helpful!
    Guardian is very aggressive about not cancelling coverage when a home is sold. They are unreasonable and illogical about continuation of service. They claim it is like buying a car, not insurance.

    DO NOT DO BUSINESS WHEN GUARDIAN

    Read More
  6. User Score
    0
    October 11th, 2019 Mesa, AZ
    3 people found this review helpful!
    Guardian protection has been the worst experience ever! Literally everything they sold us has broken and no longer works! We payed hundreds of dollars for smart thermostats, door bell cameras, outdoor cameras, And An upgraded alarm monitor. And it all started less than a year into the 5 year contract! Starting with the thermostats, which quit working about 9 months into the 5 year contract. The doorbell camera hasn’t worked for at least a year now. The outside cameras are crap too! If they are even providing a picture, it’s so grainy at night there’s no point in even having them! They neglected to tell us that we had to report to the local police that we had an alarm system, so we got fined by them Too. They promised us Lifelock was free to us for 5 years and even put it in our contract. Yet, still to this date (3 years into the 5 year contract), we have yet to see Lifelock! What’s worse? The customer service! We have called them multiple times and are treated like total crap. They are rude as they can be and very “matter of fact”. I’ve asked for the manager many times. You’d think That would help, but when he got on the phone, he was even more rude! Every time we call about another one of their pieces of equipment breaking down, they tell us they’ll come out and look at it for $75, but if it needs replaced we have to pay for it. What about the warranty on this equipment that we payed hundreds of dollars on, and that’s required to have in order for the system to work? Well, they only have a 90 day warranty on their products! That’s right! You own it and it’s your problem now! That is literally what the manager told me!
    Well, as of last month, even the control monitor quit working and we no longer have any alarm system running. Yet we continue to have to pay $75 a month for the system. We are at a complete loss! All I can say is never, never, never go with Guardian!
    Read More
  7. User Score
    10
    October 10th, 2019
    0 people found this review helpful!
    I have been with Guardian Protection since approximately 2010 or 2011. Great Service; Great Company.
    Read More
  8. User Score
    8
    October 9th, 2019 Stratford, NJ
    1 people found this review helpful!
    If my alarm is activated they respond very quickly. But I have been a customer for 20 years and I asked if they could reduce my monthly payments but they refused. You are pricey compared to other companies.
    Read More
  9. User Score
    8
    October 9th, 2019 Riverview, FL
    0 people found this review helpful!
    Add voice to the control pad for arming, disarming, stay.
    Read More
  10. User Score
    0
    October 7th, 2019 Washington, DC
    1 people found this review helpful!
    Terrible customer service and contract terms are not clearly disclosed. When you sale your house the contract cannot be transferred to another person.
    Read More
  11. User Score
    10
    October 5th, 2019
    0 people found this review helpful!
    I think guardian is a great alarm company with super fast alarm response time I have already recommended this company to family and friends.
    Read More
  12. User Score
    10
    October 1st, 2019 Universal City, TX
    3 people found this review helpful!
    Great service, customer service is amazing and very professional.
    Read More
  13. User Score
    10
    October 1st, 2019 Greenbelt, MD
    2 people found this review helpful!
    I have been a customer for approximately 5 months and have had no issues with G. In fact when I forgot the alarm was set one day I had to race up the stairs to the main level to put in the code. A Guardian representative reached out to me to make sure I was okay. It made me feel I was being looked guarded :)
    Read More
  14. User Score
    8
    October 1st, 2019 Trenton, OH
    0 people found this review helpful!
    Salesperson was not truthfull. He told me the price would never increase but after 3 years it did increase.
    Read More
  15. User Score
    0
    September 29th, 2019
    2 people found this review helpful!
    Horrible company. Buyer beware.
    They are very hidden with the length of their contract. Sales people are quick to get you to signup and not look at their 5 year locked in contract. Service really stinks. My doorbell camera has not worked for months.
    Read More
  16. User Score
    10
    September 27th, 2019 Philadelphia, Pennsylvania
    0 people found this review helpful!
    Well my house was burglarized and we decided we needed an alarm system and we had a flyer for guardian so we called him. I’ve never had any problems when whenever my system send them alert I get in the immediate call and no problem.
    I like the equipment – I don’t have wires all over my windows just the the sensors. same with my door my keypads right next to the front door.
    Read More
  17. User Score
    9
    September 27th, 2019 Hendersonville, PA
    0 people found this review helpful!
    There was a Guardian Protection system in the house when we bought it. Whenever we’ve had an issue they’ve helped us- we’ve never had an issue
    Read More
  18. User Score
    10
    September 27th, 2019 New Franklin, OH
    0 people found this review helpful!
    Knowing what’s going on at your house when you’re not there is great. Guardian always responds when I need them.
    Read More
  19. User Score
    10
    September 25th, 2019 Windsor Hills, CA
    0 people found this review helpful!
    Great experience, very pleased with this service
    Read More
  20. User Score
    10
    September 25th, 2019 Smithville, TX
    0 people found this review helpful!
    Excellent. Their customer service is wonderful and they always respond immediately to both our home and business alarms.
    Read More

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Real Customer Reviews

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Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

531
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444