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Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

526

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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526 Guardian Protection Reviews

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  1. User Score
    0
    March 25th, 2017
    0 people found this review helpful!
    Extremely poor and UNETHICAL customer services. They make promises over the phone and never show up to fix the problem. After 2 frustrating years they will not cancel the service unless I pay full five year fees. Why would I want to pay for something that does not work,????? A very crooked company. This company employs the best thugs and thieves. They have figured out a way to steal your hard earned money. Bunch of low life thieves
    Read More
  2. User Score
    1
    March 19th, 2017 Tampa, FL
    2 people found this review helpful!
    the service was ok signed up for a 3 year contract when we brought the new home I called after 3 years to cancel and was told we were locked in for a 5 year contract even though i had the contract in front of me and it said 3 years on it. then moved and like any other security companies the contract would be over they still wanted me to pay I will never use this company and am probably going to report them
    Read More
  3. User Score
    0
    March 16th, 2017
    3 people found this review helpful!
    Salesman did not explain system cancellation and fact that would have to pay large fee to cancel. He convinced elderly couple that it was best system however did not advise what would happen if they moved. Upon selling home and moving to villa that is already protected they were told that would have to continue paying monthly fees or pay a large fee one time. Guardian would not take into consideration the fact that their salesman took advantage of this elderly couple and did not offer any alternative to paying full fees. Do not use this company. All they want is to get the system installed in your home regardless of whether you can really afford it. And never mind the fact if you move and cannot take system you will still have to pay full amount of the 60 month contract
    Read More
  4. User Score
    0
    March 15th, 2017 Durham, NC
    0 people found this review helpful!
    Beware: Guardian Protection Services will not terminate a contract for any reason. My father (clearly suffering from dementia when this system and service was sold to him) signed the contract for this service. He can no longer live in his home, despite this fact the company requires a payout to cancel the contract. The payout is the number of months left on the contract minus the cost of 6 months. The cost of the equipment and installation of the equipment was $640 (my father thought he had received the system for free) which seems pretty high for the quality of the equipment provided. That cost was in addition to the $40/month monitoring fee.
    Read More
  5. User Score
    0
    March 8th, 2017 Oklahoma City, OK
    2 people found this review helpful!
    Hey Friends… So this is not my style.. but i fell it is only fair to warn people of what’s going on! @guardiansecurity has the most ridiculous policies I have ever heard! If you have signed a contract with them you have also signed that your contract will auto renew once you hit your term.

    I sold my home in October 2016, I called Guardian to let them know it has been sold and that I will pay the remainder of my contract to keep the system up and running. My contract renewed in DECEMBER! The person on the other end of the line did not think this was important information for me to know. Therefore, it “auto renewed”. Now I am stuck paying $327.18 to buy out of the remainder of my contract.

    After speaking to MULTIPLE people and being avoided for a week I finally had to settle with paying $100 even to get out of this contract and be able to “walk away”.

    Here’s my problem. I am no longer a home owner… If i had moved to another home.. okay yes, you need to move your contract to that home blah blah blah… But they are making me hold true to a contract that is, in my opinion VOID because I have nowhere to have this service in which they provide! I am absolutely disgusted that I have to pay them ANY money at all but I am tired of fighting them!

    Please just be warned!! Be sure to keep track of your contract date and the “Information you are responsible for” because there is NO negotiation or understanding from this company. Absolute and total crooks if you ask me!
    #guardiansecurity #onepissedoffcustomer #goodbyecustomerservice

    Read More
  6. User Score
    0
    March 7th, 2017 Cleveland, OH
    2 people found this review helpful!
    Have a door unlock system on my back door. Horrible operation. Going to remove and then cancel my contract at end date. Customer service people are rude
    Read More
  7. User Score
    0
    March 2nd, 2017
    3 people found this review helpful!
    First of all the customer service people are extremely rude. You call for assistance or help with the system and they treat you as if you are dumb.

    In order to cancel or terminate you have to get in contact with a second company. There you learn you have more years on the contract than you realized. And now you have to pay the remainder of the contact in order to cancel.

    The system does a check monthly. We recieved letters every month saying “a test signal from your security system was expected on (date) and was not received.” When you call to check it out it is suddenly fine and system is working. Then the screen goes black at times and they tell you. “Did you disconnect it and connect it again?” If they have to send a tech or someone to look at the system they charge you 25$ and if they stay pass 5 pm that’s an overtime charge. If your contract does not have the service charge then its 100+ for the first 30 minutes and then hourly.

    The app on the phone does not work half the time. And if the alarm goes off for some reason or the fire alarm goes off and they call you to make sure its ok or just turn it off. They charge you a fee.

    This is a terrible system and the worst choice i have made.

    Read More
  8. User Score
    0
    February 28th, 2017 Washington, DC
    4 people found this review helpful!
    Terrible product. Have not been able to open my windows for two years. Falls off doors. Goes off at random in the middle of night. Will not let me cancel my contract even though I have been a client for 2 years. They charge to come out fix their terrible product. DO NOT USE THEM!
    Read More
  9. User Score
    0
    February 27th, 2017 Knoxville, TN
    6 people found this review helpful!
    BIG RIIPOFF AND DECEPTIVE PRACTICES JUST TO SELL YOU A SYSTEM, BEEN PAYING FOR OVER 3 YEARS WANTED OUT OF MY CONTACT INFORMED WE WOULD HAVE TO PAY THE BALANCE OF THE CONTRACT ALMOST 2000$
    Read More
  10. User Score
    0
    February 25th, 2017
    2 people found this review helpful!
    I had to cancel my service last may. My contract was not up unti november. They wanted the rest of the contract price. I understood only a 30 nogificstion was needed. So i waited and cancelled in November. I asked how to remove the keypad from the wall. I was told to just take it off, disconnect the wires, remove the batteries snd throw it away. I just got around to doing that and as soon as i disconnected it, my landline went dead. Their response? They will send out a technician at a cost of time and parts. So, they told me the incorrect way to do it and I i have to pay to have it done correctly? After i protested, she said call your phone provider, its my problem now.

    DON’T USE THIS COMPANY. THEY ARE AWFUL.

    Read More
  11. User Score
    0
    February 16th, 2017 Mesa, AZ
    4 people found this review helpful!
    Equipment is average, monthly fees are higher, and cancellation of service is not explained at the first signing of contract ( $750 fee ). I would not recommend this company.
    Read More
  12. User Score
    2
    February 13th, 2017
    4 people found this review helpful!
    This company gives no consideration for early cancellation, even for hardship cases. Termination for service after 2 years, was 750$. They said for installing fee. I paid 250$ when they first installed the unit. This is an outrageous fee . Be aware.
    Read More
  13. User Score
    0
    February 10th, 2017
    0 people found this review helpful!
    I advise that you find another company for furniture insurance. This place took three weeks just to get me into their system. Then once I went through all the hoops and several call backs, they found a way to say that my claim was not valid and that were a small company. Being a small company is not the customer fault or problem. If you cannot handle customer’s claims, you should get out the business. It is not fair and it is not right.
    Read More
  14. User Score
    0
    February 6th, 2017 Houston, TX
    6 people found this review helpful!
    I have been calling over last 4 months to come and fix my system and is the time that no one has contact me or came to check. Really bad experience and am just waisting my money and cant cancel because of contract!
    Read More
  15. User Score
    0
    January 27th, 2017 Jacksonville, FL
    7 people found this review helpful!
    Words cannot describe how disappointed I am in Guardian Security. At the beginning of 2016 you of guardian technicians came to my door and told me that my security system was out dated and needed to be replaced. I explained to the young men that I wasn’t interested because I would be putting my house up for sale in the summer and didn’t want to get caught up in a contract. They proceeded to tell me that everything would be ok and the company would work something out. I also had the opportunity to speak with a rep over the phone that told me the same thing. Still being hesitant, I asked what if I didn’t upgrade and was told that my current system may not work properly. I am a single mother of 2 so I decided to upgrade the system for the best interest of my 2 boys and myself.
    After a month or so after having the system, things started to go wrong. The system would go off in the middle of the night or just beep every 2-3 min. My youngest son is special needs and is very sensitive to sound. This caused very stressful nights because of this problem. I called and reported the problem and was told that someone had to come out to look things over. A technician was sent out 2 times before this was taken care of. The problem lasted for 2 months and during those 2 months, I was forced to sleep away from home so assure my kids and myself had a good nights rest. I was given no sort of compensation for this situation. The only thing that was said was “I’m sorry and thank you for being so patient.”
    As I told Guardian at the beginning of the year, I sold my home in September 2016. I called and informed Guardian that I sold the house and was told that I would have to transfer the service to a new home or have the new homeowners to take over the services. The new homeowners originally stated that they would take over, but changed their minds. I have relocated out of town and I’m in no need for a security system.
    I have spoke with several representatives that have stated that the contract stands and I am responsible for the payoff amount. The last person I spoke with was Tim, the Director of the Collections Department. I understand we all have a job to do, but the dishonesty of a company tells me a lot. His answer was I’m sorry ma’am, but a contract is a contract. It amazes me that all phone calls are suppose to be recorded, but there is no record of the call when I was told I would not be responsible to pay off the contract, which is $941.96. I feel that I was deceived from day 1 and would never recommend this company to anyone; I would totally discourage it. This has been one of the worst experiences ever and it’s hard to believe that it was all to protect myself and my family. A person should be able to trust the company who stands for protecting your home. I don’t trust this company at all. I gave one star because I couldn’t not give any.
    Read More
  16. User Score
    3
    December 30th, 2016 Florence, SC
    2 people found this review helpful!
    I had the system installed in 2014 and would have given them a 10 up to that point, as I had no problems. Then in 2016, I started having problems with the back motion detector. After telling me it wasn’t the battery, they came out and changed the battery and charged me $105. Then it malfunctioned again. They replaced the sensor and three weeks later it malfunctioned again. Today they decided to replace it once more. I don’t know if it’s faulty equipment or bad installation, but they’ve sent a tech out 4 times and the issue isn’t resolved yet. The system uses a Simon panel that is too simplistic in features and too complicated when trying to bypass a component. Today I called Guardian and told them not to auto-renew my contract. They simply said “OK”–never asked me why I was unhappy or if asked if there was anything they could do. They clearly were not interested in providing customer service or in keeping me as a customer.
    Read More
  17. User Score
    0
    December 23rd, 2016
    3 people found this review helpful!
    Henrietta

    Read the fine print and ask questions. I was under the assumption that I was going to pay $359 for three years…I even asked this is for three years and was told yes. My finanacial situation has changed and I went to terminate service. I was now told I had two more years on my contract. They could terminate service but I would still need to pay for the two years! What a rip off! The day I signed up, I had a houseful of inspectors and appraisers. That was nice timing on their part to sell me a service. It was never clarified that my yearly payment was $359 for each year and the contract was for three years. I don’t recommend this company.

    Read More
  18. User Score
    3
    December 10th, 2016 Pittsburgh, PA
    3 people found this review helpful!
    So have been with Guardian Protection for 10+ years. Today attempts to reach their customer service were horrible. I can only assume they are having staff shortages. My first call to the monitoring service yielded a response that they did not know the answer to my question which was why was my monitor ringing every 10 seconds. They transferred me to customer service where I waited over 15 minutes before I finally hung up. I then repeated the process. This time I waited for 20 minutes before one of your agents answered. She was competent and helpful but 15 -20 minute waits at a security company are unacceptable.
    Read More
  19. User Score
    0
    December 1st, 2016 Plainfield, NJ
    4 people found this review helpful!
    I was shocked to find out there was a cancellation fee and auto renewal policy. after being with them for 12 years they still charged me an cancellation fee. Once I told them i was leaving i was offered a cheaper rate. why does one need to leave to get a cheaper rate not the type of people i do business with.
    Read More
  20. User Score
    0
    November 13th, 2016 Cottonwood, AZ
    3 people found this review helpful!
    Our whole house system was installed in AZ in April 2016. On Wednesday, November 9, 2016 we returned from our Winter home to find the smoke detector/carbon monoxide detector in our bedroom “chirping.” After paying a handyman and having the Fire Department check our house it was suggested that it’s an ADT/Guardian, so we called for service. My husband about an hour on the phone, ADT has NO idea what the problem could be and wants my husband to use a screwdriver and disconnect a wire (not a good idea) BUT they will send a repairman this coming Friday, 6 days from now, to “take a look at things.” In the meantime we sleep in a bedroom with a “chirping” alarm. Interesting enough we had an ADT system in our Winter house, a system I had removed BECAUSE no one could figure out why the alarm in the family room kept chirping. THIS IS NOT A RELIABLE COMPANY; THEIR CUSTOMER SERVICE IS NON-EXISTENT. It is my opinion that they have broken contract with us – “reasonable repair time” – and I’m sure this is going to turn “legal.” DO NOT DEAL WITH THIS COMPANY. They are great on selling, not so great on servicing. At NO time has ADT called us to advise us of the problem. Apparently they aren’t aware that we have a problem. So much for a monitored system!
    Read More

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Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

526
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431