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#3
Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $29.99/month.

Our Score
8.3
User Score
4.7

Or By Phone:  1-(866) 239-1577

Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

456

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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456 Guardian Protection Reviews

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  1. User Score
    0
    October 11th, 2014 Baton Rouge, LA
    8 people found this review helpful!
    Thought I was signing up with ADT, but didn’t realize until 2 days later that I signed with this company. Could NOT get out of the 3 YEAR contact because I could not talk to a REAL person until a week later.

    I’m a disabled senior citizen who need the security….BUT not @ this cost.
    A technician was suppose to come out and change the system to function on my cellphone, but when he came out he didn’t have all the needed equipment and had to go back to the office. He called from the office to tell me that it would be an additional $300.00. Then, NEVER returned to install it.

    Read More
  2. User Score
    10
    August 30th, 2014 Fort Mill, SC
    7 people found this review helpful!
    We have a hardwired system and it’s great. Very competitive prices and will do anything to keep customers happy.
    Read More
  3. User Score
    10
    August 25th, 2014 Mansfield, OH
    5 people found this review helpful!
    We have Guardian monitoring and we absolutely love them. Quick response time and great technology.
    Read More
  4. User Score
    10
    July 30th, 2014 Los Angeles, CA
    7 people found this review helpful!
    I have had the system for 2 years now and everything has been great! Love the company and what they do for me!
    Read More
  5. User Score
    10
    July 27th, 2014 Colorado Springs, CO
    4 people found this review helpful!
    We have had our system for 3 years now and love it. I would recommend them to anyone. I love the system and great service and options.
    Read More
  6. User Score
    0
    July 9th, 2014
    8 people found this review helpful!
    this company confused my mother also and now , we in North Carolina, are having a terrible time cancelling the “contract” it is higher cost than her previous company and there was nothing wrong with them, she would love to get out of it, but no one is helping her…Good luck if you choose to do business with these dirty door to door people
    Read More
  7. User Score
    10
    March 21st, 2014 Portage, IN
    5 people found this review helpful!
    Awesome company! The Rep was very helpful, yet gave us time to make the right choices for our needs!! The Tech was on time and answered all of our questions. Great App!! I would recommend them time and time again!!!
    Read More
  8. User Score
    6
    March 5th, 2014 Waukegan, IL
    2 people found this review helpful!
    i have had the sevice now for the pass 10 years now ever other year i have to call for something to be sevice on my alarm system and sevice call is $170.00 just to came out and parts are extra pluse by the hours to.i am now in the needed of a battery it will caost me about $200.00 just to replace a battery.so i am trying to see if can replace the whloe system , oh some one say that they was told that it was $29.95 a month i start out paying $35.95 a month.
    Read More
  9. User Score
    5
    October 5th, 2013 Indianapolis, IN
    1 people found this review helpful!
    We’ve had Guardian for over a year and a half in a rental house. When we purchased their service, we were told that we could discontinue after 2 years. That sounded good as we had a 2 year lease.

    We bought a house and called Guardian and were pretty much told that we were stuck and that we had signed a 3-year contract. The first lady that we spoke to seemed kind of proud that they had us. Unlike the printed area of the this web page, we were told that the only ways that we could exit our contract was: a) find someone to take it over, b) hope that the new occupant for the rental house wanted it, c) buy out the remainder of the 3 years, or d) agree to a 2-year extension by having them put a limited amount of equipment in our new house. Additional sensors to meet our needs were going to be something like $79 each extra. We are paying $39.95 for a system that we are not using; not $29.95 as this web page suggests. We were not told that there is a 20% buyout of the contract. Guardian has either lied to us, or this web page is wrong. The information on this web page is not accurate and needs to be updated.

    When I asked to speak with the salesman that originally signed us up, they informed us that he no longer worked for them.

    As far as the alarm service goes, it is good service. It always worked for us, but then we never really ‘needed’ it. We were able to log on through our smart phones, pc or the key pad.

    Read More
  10. User Score
    10
    August 18th, 2013 Warrendale, PA
    6 people found this review helpful!
    I love my Guardian system. I have used Guardian for my personal security for over 10 years. They have just updated my system to the newest technology and I love it. (Way more affrodable then the other guys) The technician who performed my update was knowledgeable and very curtious he even vacumed up after he was done. Great company with great customer service.
    Read More
  11. User Score
    10
    August 15th, 2013 Warrendale, PA
    6 people found this review helpful!
    I have had my system for 8 years and have never had issue. I added to my system a few years ago, and the service team was on time, courteous, and met my needs.
    Read More
  12. User Score
    10
    August 15th, 2013 Bridgeville, PA
    6 people found this review helpful!
    We had Guardian installed in our home a little over a year ago. My husband and I like knowing our family and our home are protected whether we’re home or not. Guardian is really easy to use– even our daughter has no problem arming and disarming it. We have the interactive features which make it convenient when I forget to arm the system on my way out or if we need to let the neighbor in while we’re away. It also sends us a text when our daughter gets home from school and disarms. Customer Service and Central Station have always been helpful and pleasant. The installer was pleasant, neat and made sure we understood everything before he left. Overall, we’re very pleased with Guardian.
    Read More
  13. User Score
    10
    August 14th, 2013 Warrendale, PA
    6 people found this review helpful!
    I got my Guardian security system because I travel. The sytem was installed quickly and the installer, Kenny, was great. The people in customer service were helpful when I changed my contact information and password. I recommend Guardian – my girlfriend is even getting a security system in her new house.
    Read More
  14. User Score
    10
    August 14th, 2013 Warrendale, PA
    6 people found this review helpful!
    My experience with Guardian has been excellent! The installer was professional, clean and extremely curtious. I was amazed with the level of technology that came with the system and how user friendly it is to operate. I would definately recommend Guardian.
    Read More
  15. User Score
    10
    August 14th, 2013 Warrendale, PA
    6 people found this review helpful!
    I’ve been a customer for close to 5 years now and I must say I’ve never had any problems. I recently upgraded to Guardian’s new interactive equipment and so far I’m very satisfied with the switch. Now I’m able to arm/disarm my system, unlock/lock doors, change the thermostat and turn lights on/off all from my iPhone. The fact that I can do this at any moment is just great, it will come in handy when we’re on vacation. I’m glad a chose a company that keeps up to date with technology. I’m excited to see what lies ahead in the future.
    Read More
  16. User Score
    9
    June 18th, 2013 Warrendale, PA
    7 people found this review helpful!
    Great customer service and installation was fast and trouble free.
    Read More

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Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

456
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,370