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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

526

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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526 Guardian Protection Reviews

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    Sort By:

  1. User Score
    9
    October 16th, 2015 Owings Mills, MD
    6 people found this review helpful!
    Very please with new system, friendly Rep, and prices lower than ADT
    Read More
  2. User Score
    9
    September 30th, 2015 Harrogate, TN
    3 people found this review helpful!
    So far I really like my system but only had for less then a month.
    Read More
  3. User Score
    10
    September 29th, 2015 Greenwood, IN
    4 people found this review helpful!
    Sales rep is great, recommend him any day to family friend and business clients.

    We are a repeat customer with Guardian several times and have always been satisfied.

    Read More
  4. User Score
    9
    September 28th, 2015
    4 people found this review helpful!
    Customer service has been great, service rep was knowledgeable and got our system up and running without any issues.
    Read More
  5. User Score
    0
    September 3rd, 2015 Houston, TX
    10 people found this review helpful!
    Last yr we had a salesman come and I told him no, kept talking to my husband, I told my husband no, we have ADT, and salesman was persistent. Explained to the man that we are both 65 and on a fixed income, said that it would be cheaper than ADT, yada, yada,etc. I had to leave for an hour, at that point the man was still trying to talk to my husband outside about installing the guardian system, saying how all our neighbors were signing up. When I came back aft an hour, walked inside and the man was still there talking to my husband. I told him again we didn’t want it, kept saying it would 58 for the first 6 months then drop to 34, aft that. I thought that was a good deal, then I noticed it had 60months on contract, he said no, that aft a year, if I didn’t want it , I could cancel, most likely have to pay 100. at the most if that much. After we signed it, and about 3 days later I called the man to try to cancel because I found out none of my neighbors got it, except for 1 and he lived in another part of our subdivision. The salesman was not in, left a msg for him to return the call and why I was calling, he didn’t call back. Called back 2 times and he never called. Waited till next day and called again, lady answered the phone, told her why I was calling, and
    she said she would have him call me, I asked if there was any other number to contact, said no, I would have to cancel with him since he was the salesman. Again, didn’t call, called again next day, and was told by salesman that nothing I could do, contract was signed for 5 yrs at 60 a month, told him that’s not what he said or represented to me (he was at my house for almost 3 hours). It was more or less-tough tit**** lady, you signed the contract, I could have told you I was going to send Brad Pitt and have it installed it and then didn’t and there is nothing you can do about it. Thought to myself , ok, have to deal with this at least aft 6months the rates will go down -GUESS AGAIN. We are on a fixed income and cannot afford this, and they keep saying ‘sorry-you signed the contract’, beginning to feel the need for more gov intervention – isn’t this something like taking advantage of the elderly – you say one thing, and then gotcha. Right now looking into lawyers who help people over 65. This company is not right, how they live with themselves is beyond me – KARMA is a b***, and I hope it bites them hard in their a***. Excuse my language but this company really gets me upset each month when I have to shell out 60. Then my alarm has gone off three times this yr and they only called me once, no verification of pw or anything, the other two times/no call.
    Read More
  6. User Score
    1
    September 3rd, 2015 Indianapolis, IN
    10 people found this review helpful!
    After four years with Guardian Security, I am HIGHLY disappointed in my service. Over the years I’ve had alarms; there are times that they did NOT call to verify (the policy is to call even if a disarm has occurred).
    When we replaced a door we needed a new sensor. That would have cost over $175 including the technician; they told me that there was nothing they could do on pricing, upgrading, etc.
    We were outside our contract period, so we called to cancel after finding another company (Protect America – so far very happy with them), and all of a sudden they could do all sorts of things. Too little, too late, guys.. Worse still they FLAT OUT LIED. They told my husband that they were looking at our contract and it said five years; I spent over an hour, but finally found our original carbon copy of the entire contract. Their sales rep listed his name, crossed out the 60 month area, and wrote “1 year agreement” in a different section. If their rep screwed up (and he had called his manager while in our house), then that screw up is on them. He represented their company, and they have to honor that.. After over 45 minutes on the phone, they said they would let us out but that they COULD have forced us to keep it. Personally, I was willing to have them try and sue us just to show them the contract in court. I will NEVER recommend them to anyone. All they had to do was be honest and if they didn’t like what their rep had done, deal with that later with him – that isn’t our problem. I’m still absolutely furious with the way we were treated and lied to.*** Please be aware that whatever their rep tells you, they expect their standard 5 year agreement to apply.*** They have not only unethical but contractually illegal practices, and I would pay a hobo in beer to stand on my lawn and yell at intruders before I would ever sign with them again.
    Read More
  7. User Score
    0
    August 3rd, 2015 Fort Worth, TX
    7 people found this review helpful!
    Guardian Protection Service fail to correct faulty equipment during the last year of my contract . so I paid the last year without being monitored, then after my contract expired they had the nerve to automatically
    renew me even after my requesting cancellation. They delayed sending me their official cancellation letter long enough to try an charge me for another month. Beware of their hidden clauses to automatic renew your contract
    Read More
  8. User Score
    0
    June 30th, 2015 Hamilton, OH
    3 people found this review helpful!
    I have been promised installation 3 times and still have never been called to let me know they were not coming. I have called and been promised that my system will be installed the next day but no show, no call. I can’t keep missing work. THEY DONT CARE ABOUT THE CUSTOMER
    Read More
  9. User Score
    10
    June 8th, 2015 Lansdowne, PA
    7 people found this review helpful!
    I’ve had Guardian Protection for the past 8 years and have been totally satisfied.
    Read More
  10. User Score
    0
    May 26th, 2015 Dallas, TX
    6 people found this review helpful!
    Worst company i have ever deal with. Rude customer service, please read your contract carefully, they are expensive and will lock you down for 5 years. They are very insensitive.
    Read More
  11. User Score
    0
    April 27th, 2015 Plano, TX
    8 people found this review helpful!
    Terrible company.

    The sales lady didn’t ever mention contract was for 5 years. Upon request to cancel they are requiring full payment amount so this website is wrong when it says 20% fee.

    She also stated ~1$ per day and that turned into almost 60$.

    Read More
  12. User Score
    10
    April 11th, 2015
    6 people found this review helpful!
    I have had a guardian system now for a few years and couldn’t be more pleased. The company presents a fair rate that covers and offers everything, I did not get nickel and dimed to find out later on that I wasn’t covered. My alarm has gone off a few times and I have always received a quick response. Not to mention that with it being a privately owned company I felt that company actually worked with me and showed exemplarary customer service.
    Read More
  13. User Score
    10
    April 2nd, 2015 Carnegie, PA
    6 people found this review helpful!
    Started with another company that never called when our alarm went off. That does not happen with Guardian, they are very very quick to call if your alarm goes off, which makes us feel very comfortable knowing someone is watching over your home. When you do call, their people are very friendly and ready to help no matter what your problem might be. We’ve been a long time customer and just a month ago updated all our equipment. Several of our family members also use them and we all think they are the best.
    Read More
  14. User Score
    7
    March 28th, 2015 Cicero, IL
    6 people found this review helpful!
    gives the best protection
    Read More
  15. User Score
    0
    March 11th, 2015 Baltimore, MD
    9 people found this review helpful!
    Guardian is the worst and offers no protection. My house has been robbed twice while Guardian was suppose to protect my home. The first time they got a trouble signal they chose to disregard it on their own accord. Guess what my home was ransacked ! The second time, they didn’t ca the police before my emergency contacts. When I found out about it I called the police myself and Guardian still did not dispatch. I just signed up with Nkther company who offers additional protection and a lower monthly payment amount!
    Read More
  16. User Score
    0
    March 11th, 2015 Vacaville, CA
    8 people found this review helpful!
    This company is the worst. I had a company today come in and put a new system in and they took out the guardian system out . And never got a call from them. So I called them just to ask what would happen if the system was removed and they said you would get a call then I asked if they had gotten an alert and he said yes about an hour ago. And I told him I never got a call from anyone from his company. And told him his system was in the garbage where it belongs like there monitoring. To anyone who has this service needs to really look at it get it gone
    Read More
  17. User Score
    2
    March 4th, 2015 Pomona, CA
    5 people found this review helpful!
    They do not help you when the system does not work. Nor do they return your phone calls. I tried to speak to a supervisor, but was refused. Want to charge me 750 dollars to cancel this service that is not working.
    Read More
  18. User Score
    10
    February 26th, 2015 Austin, TX
    6 people found this review helpful!
    I had Guardian installed a few months ago and everything works great. The biggest plus is the customer service which is fantastic. The technician was very good and informative. My wife and I have 2 children and have had other security systems in the past but nothing has compared to how happy we are with Guardian. I would highly recommend this company to anyone who is interested in protecting their home and family.
    Read More
  19. User Score
    0
    February 23rd, 2015 Yukon, OK
    5 people found this review helpful!
    Horrible very quiet system!
    Very poor customer service.

    Cancellation fees are for the full amount of the contract, they want you to pay 3000$ dollars to cancel after the first month!

    I wish I could het my hands on someone from their company but they contract everything out!

    They wouldnt even come back and tie the existing siren to the system. I got a keypad from them and thats it.

    Read More
  20. User Score
    0
    February 19th, 2015 Nashville, TN
    3 people found this review helpful!
    Not good
    Read More

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Real Customer Reviews

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Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

526
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432