Best Home Security Companys

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#3
Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
4.8

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
4.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

475

This Review is maintained by Chase Sagum

Review Last Updated: July 31, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, thermostat, light module, garage door opener, video doorbell

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, thermostat, light module, garage door opener
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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475 Guardian Protection Reviews

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  1. User Score
    0
    May 16th, 2019
    3 people found this review helpful!
    In Feb 2019 our auto pay for our Guardian was sent to Brinks Home Security. We never received a notice from either companies that our contract had been sold to Brinks. Both company’s are sketchy and am very disappointed.
    Read More
  2. User Score
    8
    May 12th, 2019 West Bloomfield, MI
    1 people found this review helpful!
    Recently upgraded from a hard-wired Guardian Protection system to a wireless. Technology is fantastic. Definitely worth the cost.
    Read More
  3. User Score
    8
    May 9th, 2019 Evans City, PA
    1 people found this review helpful!
    Ok. Follow up on upgrading systems. Sales man was to follow up with me concerning new equipment
    Read More
  4. User Score
    10
    May 9th, 2019 Phoenix, AZ
    0 people found this review helpful!
    I love that they are so quick to respond
    Read More
  5. User Score
    10
    May 9th, 2019 Kansas City, MO
    0 people found this review helpful!
    Excellent people. Always friendly and ready to help. Very patient with those of us who fail to turn off alarm before letting dog out!
    Read More
  6. User Score
    8
    May 9th, 2019 Castleton, IN
    0 people found this review helpful!
    I like their reliable service and support. The system could be a bit more modern and communication from the company could be better.
    Read More
  7. User Score
    10
    May 9th, 2019 Lawrence, IN
    0 people found this review helpful!
    It’s been great. Customer service is excellent. They are always cheerful and polite when you call. If the alarm sounds they are on the box to you in seconds to see what is going on. I know the police or fire dept or ambulance is always minutes away. I sleep good at night and know my home is safe when I’m at work.
    Read More
  8. User Score
    10
    May 9th, 2019 Canfield, OH
    1 people found this review helpful!
    We are very satisfied with what we have. We have had it a long time and I have had no problems with it. It is easy to use and we feel safe when we turn it on. They donÕt outsource anything, it is all done within the company. Their customer service is very prompt and they do what they say they are going to do.
    Read More
  9. User Score
    10
    May 9th, 2019 Carmel, IN
    1 people found this review helpful!
    They are prompt and efficient and they do a good job. It always works and I feel safe and protected.
    Read More
  10. User Score
    8
    May 9th, 2019 Chandler, AZ
    0 people found this review helpful!
    It is more expensive than I thought and it is always running out of battery but it does prevent thieves from coming in.
    Read More
  11. User Score
    10
    May 9th, 2019 Huber Heights, OH
    1 people found this review helpful!
    They are cheaper than AT&T and it does what I need it to do. They do good work and we got good service.
    Read More
  12. User Score
    8
    May 9th, 2019 Long Beach, CA
    0 people found this review helpful!
    The equipment is the best on the market and I like the service and the response time.
    Read More
  13. User Score
    8
    May 9th, 2019 Canyon Lake, TX
    1 people found this review helpful!
    Overall the equipment is pretty good, though a little overly complicated for me, but that it fine. It is an integrated system with lots of features in the house.
    Read More
  14. User Score
    10
    May 9th, 2019 Pittsburg, CA
    1 people found this review helpful!
    I would recommend them. They are always helpful and there for me. It works very well and it is good protection.
    Read More
  15. User Score
    1
    April 27th, 2019 Pittsburgh, PA
    1 people found this review helpful!
    Their warrant is a joke. My outdoor camera only lasted five months and their service charges are high. I refuse to pay for service on a camera that I probably overpaid for in the first place. A three month warranty on this type of pricey equipment is nothing more than their way to generate extra revenue. I went with guardian to support a local company but should have used one of the numerous other competitors in this area. Buyer beware with this company.
    Read More
  16. User Score
    8
    April 25th, 2019 Roanoke, VA
    0 people found this review helpful!
    Good. Easy change over from previous company. Techs were nice and very good at what they do. Happy with the service.
    Read More
  17. User Score
    10
    April 25th, 2019 Rockville, MD
    0 people found this review helpful!
    VERY EFFECTIVE ALARM SERVICE. THEY HAVE BEEN GREAT.
    Read More
  18. User Score
    10
    April 25th, 2019 Toms River, NJ
    0 people found this review helpful!
    They are clear, helpful and frienidly in all their dealings.
    Read More
  19. User Score
    0
    April 24th, 2019
    1 people found this review helpful!
    This is the worst company I’ve ever felt with!! They are complete crooks that steel your money and do you No service. I would like to save anyone the grief of going through what I’ve been through. Please NEVER purchase!!!!
    Read More
  20. User Score
    5
    April 22nd, 2019
    3 people found this review helpful!
    Beware of their 60 month contact!! ( our sales rep told us it was a two year contact, shud of payed attention to the fine print) 😡Guardian is expensive!!!
    Do the math, $99 down w an average of $55+ monthly payments for 5 yrs = $ 3,400! 😬 + a $25 service fee if you need them to fix anything wrong w the system. Unless its a problem from their end the fee is waived. I gave it a 5 because they do contact you right away Just upset i was lied to from the sale rep, don’t understand why lie. Other than that no other problems . You weight out the ups n downs!
    Read More

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Our Score
8.4
User Score
4.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

475
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392