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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Professional installation. Monthly monitoring starts at $29.99/month.

Our Score
8.3
User Score
4.7

Or By Phone:  1-(866) 239-1577

Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

454

This Review is maintained by Chase Sagum

Review Last Updated: May 31, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

The Good

  • Protection Packages
  • 24/7 Monitoring
  • Guardian System
  • Customer Reviews

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian System

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

The Bad

  • Not Available Nationwide
  • Transparency Issues
  • Negative Reviews

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Reviews

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

The Bottom Line

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We encourage those who are interested in Guardian security systems to read several Guardian Protection reviews and take the time to conduct personal research before signing any contracts.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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454 Guardian Protection Reviews

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  1. User Score
    10
    April 22nd, 2019 Sun City, TX
    0 people found this review helpful!
    Always respond quickly. They one out to fix problems in a few hours. The peop;e are friendly and understanding.
    Read More
  2. User Score
    10
    April 22nd, 2019 Bowie, MD
    0 people found this review helpful!
    I like the fact that when our alarm goes off, they call immediately. What we could improve on is a more updated keypad system. One that will notify you that your alarm is on.
    Read More
  3. User Score
    10
    April 22nd, 2019 Rialto, CA
    0 people found this review helpful!
    I have had no problems with them They are responsive quickly to alarms
    Read More
  4. User Score
    10
    April 22nd, 2019 San Antonio, TX
    0 people found this review helpful!
    Prompt response and excellent customer service
    Read More
  5. User Score
    10
    April 22nd, 2019 Richmond, VA
    0 people found this review helpful!
    Fast response and excellent customer service
    Read More
  6. User Score
    10
    April 16th, 2019
    1 people found this review helpful!
    We just moved into our new home & had guardian come
    Out & install an alarm system, thermostat, doorbell & front lock. The gentlemen who came out to install everything, Ellis was very polite, didn’t rush & took the time to set everything up on my phone & throughly explained how everything worked. I highly recommend Ellis & guardian!
    Read More
  7. User Score
    10
    April 9th, 2019 Norwalk, CA
    0 people found this review helpful!
    Fire alarm kept going off..needed to be checked and replaceed. Going off independently.
    Read More
  8. User Score
    10
    April 9th, 2019 Howell, MI
    0 people found this review helpful!
    My experience with Guardian has always been great! Their employees are knowledgeable & friendly.
    Read More
  9. User Score
    10
    April 9th, 2019 Trotwood, OH
    1 people found this review helpful!
    My experience with Guardian Protection has been great. Their response time is excellent. No complaints. Improve on updating old alarm systems.
    Read More
  10. User Score
    1
    April 5th, 2019
    0 people found this review helpful!
    Guardian took advantage of my mother, selling her top knotch services which were not required. The cancellation policy doesn’t account for moving out of state, which is what competitor companies offer. Don’t bother with this company- they will rip you off. There are so many home security options out there’s dn this one is a waste.
    Read More
  11. User Score
    2
    April 3rd, 2019 Mars, PA
    1 people found this review helpful!
    UNBELIEVABLE! They bullied their way into a meeting as we were building our townhouse and now that we have moved out of that area we still have to pay for the service since it was a 5 YEAR contract…… Well All I can say is watch out for shady dealings and pressure to commit!
    Read More
  12. User Score
    10
    April 1st, 2019 Garland, TX
    1 people found this review helpful!
    There are other companies out there but that comes at a higher price range, but I’ve been pleased with this equipment. I haven’t really had to call customer service but if I do they give a quick response and address it quickly.
    Read More
  13. User Score
    10
    April 1st, 2019 Goode, VA
    0 people found this review helpful!
    It all works, and they have a good price.
    Read More
  14. User Score
    10
    April 1st, 2019 Industry, PA
    0 people found this review helpful!
    Any time that I call, whoever answers the phone does everything they can to resolve the issue. There have been a couple times where I had to return calls because it wasn’t properly taken care of, but not based on the customer service fault.
    Read More
  15. User Score
    10
    April 1st, 2019 Obetz, OH
    1 people found this review helpful!
    They are always there when I call, and I feel like I can trust them.
    Read More
  16. User Score
    8
    April 1st, 2019 Clovis, CA
    0 people found this review helpful!
    I’m pretty new but it seems to do what it is intended for.
    Read More
  17. User Score
    10
    April 1st, 2019 Butler, PA
    0 people found this review helpful!
    We wanted a local company, and this was available for the right price. We’ve been with them for 15-18 years now. Anytime we call, they are available, and they take care of our problems.
    Read More
  18. User Score
    8
    April 1st, 2019 Lynchburg, VA
    1 people found this review helpful!
    Guardian’s system works – it’s an average system, but we were hoodwinked. We had Vivint, and the guy came out here and told us that Vivint was not any good in this area anymore. I took him at his word, but it turns out Vivint is doing just fine. We’re pretty mad about it.
    Read More
  19. User Score
    10
    April 1st, 2019 New Castle, PA
    1 people found this review helpful!
    My garage was broken into and I decided I needed a system. They’ve been very good, and everything works the way it should.
    Read More
  20. User Score
    10
    April 1st, 2019 Hillsboro, OH
    0 people found this review helpful!
    Every time I have had to use customer service they fix my problem and handle it professionally. It was easy to get the central monitoring station and I can test it as well.
    Read More

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Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

454
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368