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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

531

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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531 Guardian Protection Reviews

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  1. User Score
    10
    September 25th, 2019 Valley View, OH
    1 people found this review helpful!
    I love feeling protected. If i accidentally set off my alarm, they check to make sure it was me that set it off and if i am truly ok, before resetting.
    Read More
  2. User Score
    2
    September 20th, 2019 Glendale, AZ
    1 people found this review helpful!
    We signed up for this service 18 months ago and have had nothing but problems every time we turned around. Two sensors constantly go of line and result in calls from the company several times a week and sometimes a couple times a day. We reported the issue the first week to our sales rep and since he was in the area, her offered to stop by and replace the problematic sensors. Little to our knowledge, he did not log the service call. We attempted to call the company on several occasions about the issue and were advised to change the batteries even though we mentioned we had just done that. My husband even changed the battery several times and it didn’t work. On one particular occasion, one of our smoke detectors started beeping in the middle of the night and I accidentally set the fire alarm service off trying to figure out which one out of 9 needed a battery. As a result, they made one call to my husband (who was at the time out of town and asleep) before contacting our local fire department. Next thing you know, a firetruck is in front of my house. We called the company to try and find out why they didn’t call me and were advised they only call one phone number. I found this interesting because most people no longer have landlines and the first phone number of contact isn’t necessarily at the residence. After a few more unhappy incidents, we just stopped using the alarm and continued to pay our bill. I called today to cancel and was advised we had a 5 year contact and a pretty hefty cancellation fee. Ok so we did not read the fine print and went with the “2 year contract” the sales rep advised we were signing for. I am willing to take accountability for this however Guardian was not willing to cut the fee in half and take accountability for their failure to live up to their service and part of the contract. The rep advised they would be more than happy to come out and fix the issue in an attempt to make things better. When we didn’t bite, he offered a smaller cancellation fee that was still a considerable amount. We reiterated our issues and attempts to work with them and were advised they didn’t have record of our all of the service calls and that they tried calling several phones prior to sending the fire department to our home. None of this added up to us so I asked to speak to the reps manager and was advised this was their final offer if he had to submit a request for a manager to call. Wow is all I could think other than it kind of feels like we are on a gameshow. How fun. Ultimately, i would never recommend this company as they have deceptive sales tactics, horrible customer service and crappy service. Ill be happy (not overly thrilled) to pay the cancellation fee to get out of this relationship.
    Read More
  3. User Score
    8
    September 17th, 2019 Valdese, NC
    1 people found this review helpful!
    Great experience… I’m a little taxed on the rates. I may have to downsize my package to be able to afford to stay with Guardian.
    Read More
  4. User Score
    8
    September 17th, 2019 Raleigh, NC
    0 people found this review helpful!
    Guardian has been very good. The mobile app could be better though.
    Read More
  5. User Score
    10
    September 17th, 2019 Baltimore, MD
    1 people found this review helpful!
    Service excellent. Installer explained everything well and neat unobtrusive equipment. Would like fire protection also.
    Read More
  6. User Score
    10
    September 17th, 2019 Smyrna, DE
    1 people found this review helpful!
    Great Experience. No concerns. Always feel safe leaving my home when the alarm is set !
    Read More
  7. User Score
    1
    September 13th, 2019
    1 people found this review helpful!
    Guardian uses predatory sales practices. I will echo the other reviewers in warning everyone: DO NOT SIGN A CONTRACT! I simply wanted services moved from my girlfriends name to mine and they snuck in and had me sign a new 60 month contract without me noticing. Emailed me an online document to sign and told me it would take care of the transfer. Apparently I missed the tiny print where I extended the contract for another 60 months! Why would on a transfer would anyone want to extend the contract!

    I spoke to their customer service department about honoring the initial date of the contract and they refused. Now they want over $550 dollar for an early termination and would not budge on making an concessions. They already got 60 months out of me and now won’t acknowledge they maliciously roped me into 14 more. I plan on filing a complaint with the BBB and speaking to a lawyer about what can be done. They should be ashamed of their one star review, but they absolutely do not change their practices because they prefer profit over customer service.

    Read More
  8. User Score
    10
    September 11th, 2019 Choctaw Beach, FL
    0 people found this review helpful!
    I am pleased with the service and I am satisfied with it and when we had a problem, they came down and replaced the unit with a new one.
    Read More
  9. User Score
    10
    September 11th, 2019 Fate, TX
    0 people found this review helpful!
    Honestly it was the house when we bought it and we just kept it and I’ve been very pleased. We’ve never had any issues with it and it always seems to work. They always help us out and we’re happy with everything, though if they could improve the wireless range that would be good.
    Read More
  10. User Score
    10
    September 11th, 2019 Mansfield, TX
    0 people found this review helpful!
    I love the app on the phone to lock the door and turn it on. I call them and they are very polite and knowledgeable and are able to satisfy my question.
    Read More
  11. User Score
    10
    September 11th, 2019 Fairmount Heights, MD
    2 people found this review helpful!
    So far I haven’t had any issues whatsoever with any of the equipment. When there is an alarm, I get a phone call asking me if I am okay or if there is any help I need. I like the fact they give me a call. Every time I call and have an issue with anything, it is always handled professionally and very promptly.
    Read More
  12. User Score
    8
    September 11th, 2019 Clovis, CA
    1 people found this review helpful!
    I feel safe in the house or when I am gone and I don’t have to worry about somebody breaking into my house. The only thing I am getting tired of is it always gives me an error when I am away from home.
    Read More
  13. User Score
    10
    September 10th, 2019 Bowie, MD
    0 people found this review helpful!
    Service from Guardian has always been excellent.They have always responded quickly to any issues
    Read More
  14. User Score
    10
    September 10th, 2019 Inverness, FL
    1 people found this review helpful!
    I like the quick response when the alarm goes off.
    Read More
  15. User Score
    1
    August 29th, 2019
    0 people found this review helpful!
    DO NOT BUY GUARDIAN. Have their system 5 months in new RYAN home and continuous problem with the overhead door opening and monitoring. For months Guardian claimed not their problem. Had door company out today and the problem is short in Guardian provided Linear control. Now I find there is only 90 day warranty and they and they are happy to schedule service at $110 first half hour and $45 after plus parts. DO NOT BUY Guardian. There are too many good options to get stuck in a long contract with a poor option.
    Read More
  16. User Score
    0
    August 28th, 2019 Louisville, KY
    0 people found this review helpful!
    We bought our house in 2017 and were told we just had to finish out the contract, now they are saying we signed a 60-month contract. If I did I was not told that! I would never sign a contract for 5 years. I have tried to would with them now they say they want $700.00 to cancel the contract! I would not ever recommend this company!!
    Read More
  17. User Score
    10
    August 20th, 2019 Fishers, IN
    0 people found this review helpful!
    Very prompt to follow up when the alarm is triggered.
    Read More
  18. User Score
    10
    August 20th, 2019 Greensboro, NC
    0 people found this review helpful!
    Very good customer service always prompt on catching my alarms and sending the correct responses.
    Read More
  19. User Score
    10
    August 20th, 2019 Pleasure Ridge, KY
    0 people found this review helpful!
    They are very efficient in taking appropriate action when there is an alarm.
    Read More
  20. User Score
    8
    August 20th, 2019 Columbus, OH
    0 people found this review helpful!
    The sales team could be more honest about the capabilities a new system will have when compared to an old system.
    Read More

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Real Customer Reviews

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Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

531
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444