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Guardian Protection Reviews

Reviews of Guardian Protection from real customers
(350 verified)

Our Score
8.4
User Score
3.3

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
350

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Protection Packages: Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
    • Standard – Includes standard devices, smart home control, and life safety.
    • Essential – Includes all standard features plus home automation and HD video doorbells.
    • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
  • Monitoring: In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed.
  • Guardian System: Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.
  • Higher Costs: Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
  • Transparency: There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.
  • Our Recommendation: Despite offering high-end technology and security packages, customers looking for an affordable and reliable home security may want to look into other providers like Protect America and Frontpoint.

Most Helpful Reviews From Guardian Protection Customers

  1. User Score
    0
    Alex
    July 18th, 2018 Charlotte, NC
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish "standards". My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the "cancelled" meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.Read More
  2. User Score
    8
    Alexander
    September 5th, 2018 Homestead, PA
    I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.Read More

350 Guardian Protection Reviews

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  1. User Score
    10
    July 2nd, 2018 Upland, IN
    0 people found this review helpful!
    They are the best, a great company. We’ve had them for almost 20 years now. Their equipment is perfect.
    Read More
  2. User Score
    8
    July 2nd, 2018 Parrish, FL
    1 people found this review helpful!
    One of our neighbors has it and recommended it to us. There are other people here in the neighborhood that have it too, so we called them first. I’ve had it for about a month and so far things have been good. Whenever I have called, they’ve been very helpful. There are still a lot of questions that go unanswered, but that’s not their fault. The other thing is that the guy that came out here first was very nice. We were told everything about the service, but he wasn’t upfront about the price. I’ve been a little upset about that since I wasn’t told that there was a sales tax on the system, so the bill is now a lot more than what I thought it was going to be. We also weren’t offered other plans that could’ve worked better for us. That made me very upset.
    Read More
  3. User Score
    6
    July 2nd, 2018 Dayton, OH
    1 people found this review helpful!
    I have some problems on the front door, it keeps telling me “bypass”.
    Read More
  4. User Score
    10
    July 2nd, 2018 Mars, PA
    0 people found this review helpful!
    Easy to use and effective. They are very nice and easy to deal with.
    Read More
  5. User Score
    10
    July 2nd, 2018 Lakeland, FL
    0 people found this review helpful!
    Every time I call them they are very easy to deal with. Although, I have a new system and it already has a low battery.
    Read More
  6. User Score
    0
    June 20th, 2018
    2 people found this review helpful!
    I had Guardian Protection install my service within a few days of me closing and moving into my house in July 2014. I was assured at that time that batteries for the magnetic door/window sensors could be replaced; however, if I wanted to add to my service (such as video camera, etc.) it would cost me. Based on this assurance,I signed a five year contract under the impression that when I upgraded the original windows in the house the magnets would be replaced at no cost to me. This was false. Now that I’ve invested $17K in new windows and the batteries have died on the sensors, I was informed it would cost me $159 to have a technician come in to change the batteries in addition to the cost of the batteries and/or sensors OR I could purchase the batteries myself and change them, In light of the fact that this company requires a contract for 30 or 60 months to be signed prior to installation, one would think the company would stand behind its product and ensure their customer’s equipment is maintained over that time frame without the addition expense of paying a technician to come in and simply replace the magnets. It should be noted that my system was been inoperable for three months due to this problem. When I called to cancel the service, I was informed that it would cost me over $1000 to cancel the contract as I still have 14 months; however if I KEEP this inoperable system without the alarms properly functioning, the total bill would be approximately $681.80. I personally will hit every social site I have an account with and warn all my contact to avoid any and all contact with this company. Their a rip off.
    Read More
  7. User Score
    0
    June 19th, 2018
    3 people found this review helpful!
    I signed up for Guardian in May of 2017. In April of 2018 my smoke alarm began showing faults. I replaced the 3 AAA batteries with new batteries multiple times and the smoke alarm would show a fault a few days later. I call and schedule a service call through Guardian at which point in time I am made aware it will be a week before a technician can get to my home. That in itself was troubling but, you can’t help how busy the technicians are. The technician calls me the day before and says he will be at my house between the set hours. I inform him that’s fine but I need to be notified at least an hour before he arrives because I am at training for work and I’ll need to have someone meet him at the house. He says no problem and ask how far away I am from a certain city. I tell him at least an hour and a half and he then realizes I am three and a half hours away from him. So he shows up and never calls to let me know he is one the way and I can tell he’s agitated because I’m not home. I inform him that he was supposed to call me but I’ll have someone there shortly. My brother calls thirty minutes later and says we’re all set and everything is working correctly. I never receive a call from the technician saying what the problem was or that it was fixed. Fast forward to a couple weeks ago and I receive a bill for $199 in the mail. Due to the way the bill was written I couldn’t tell exactly what I was being charged for so I call Guardian. I am then told that the 3 AAA batteries needed replacing (I had replaced them 3 times within a couple weeks) and since batteries are considered perishable items that would not be covered under my warranty or insurance but they’ll knock $25 off of it just to be nice. I then ask how much time is remaining on my contract (thinking I signed up for 36 months) and they tell me I signed up for a 5 year contract leaving me with 48 months left but if I sign up for 12 more months they will forgive this one time bill. I then ask how much it would cost to terminate my service with them and I am told $1,250 plus any outstanding balance. This is outrageous. I thought dealing with AT&T was bad but Guardian has taken the cake. I will be speaking with an attorney to find out just how legally binding this contract really is. DO NOT DO BUSINESS WITH THIS COMPANY
    Read More
  8. User Score
    1
    June 16th, 2018 Phoenix, AZ
    2 people found this review helpful!
    We had guardian for over 5 years. after 3yrs one of our sensors stopped working. I called guardian to see if they could come out and replace the sensor and they quoted us almost $200! at the time we did not have the cash to do so but continued to pay our monthly bill even though we did not use the alarm for 2YEARS!! within that time frame they NEVER contacted us… NEVER came out!! we ended up going with a different alarm company now guardian is trying to charge us additional money because our contact rolled over to renew. worst alarm company!!!!!!!!
    Read More
  9. User Score
    2
    June 15th, 2018 Pittsburgh, PA
    2 people found this review helpful!
    Guardian rep talked us into upgrading our alarm system about a month ago. Last Saturday evening the smoke alarm went off because something dripped in the oven. We couldn’t get it to turn off, which freaked our dog out. Our previous sensor had a “dust cover” that we could attach to it temporarily if we were concerned about smoke. The cover for the new sensor does not fit, so it was useless. The Guardian customer service rep could not turn off the alarm either. So while my husband was talking to her, I was on a ladder removing the sensor to take out the batteries. My husband opened the front door to allow some clear air in and our dog ran out. We could not run after her because we were otherwise occupied and then the police and fire dept showed up. Our dog died later that night hit by a car. Needless to say we are upset. We have talked to 4 people this week asking for covers that fit altho it doesn’t matter now the damage is done. My husband requested a call from a supervisor yesterday and we have yet to receive a call back with a resolution. We are really disappointed in the poor customer service and intend to switch companies when our contract is up.
    Read More
  10. User Score
    0
    June 13th, 2018 The Colony, TX
    4 people found this review helpful!
    Save yourself the headache of dealing with this company. If you’ve already bought into their services then to you I say good luck. When we first got the house in 2013 we signed up for their services and signed onto a 5 year contract. We sold our house in January of 2017 and called them to cancel the services and monitoring. We were told the account can be set to terminate but we would have to pay until the end of the contract. We weren’t too happy about that but we did sign the contract so we agreed to pay for the remaining one year left on our contract. Fast forward it’s 2018. Our last payment was supposed to be in January of 2018 which we paid. We then got an autodraft notification in April from our bank about a payment to Guardian Protection Services for the months of February, March, and April. I called them and they apologized returned our money and said it won’t happen again. I was told the account would be taken care of and there was nothing else I needed to worry about. May came around and again another notification from our bank about an autodraft to Guardian Protection Services. I once again called after wasting an hour with the rep I was told yes I was correct we shouldn’t have been charged and there shouldn’t have been an autodraft. So I told the rep to delete the autodraft information from my account because I didn’t want them drafting from my account. She told me it should be fine because she cleared the account and set it to terminated I insisted on her to remove it so finally she did. Well today June 12th I get a call from Marsha who left a message that we owed them $108.00 for the months of February and March and that because there was no payment information on record the payment couldn’t be made so I needed to make a payment soon to avoid additional fees. So once again I called them back and the rep that answered told me “I looked at your account and it is correct you do owe a balance of $108.00”. I asked him if he really looked into it or just glanced at what the charges were for. He said he looked at all the notes and investigated the account thoroughly and that he could take my payment over the phone for me if I wanted. This upset me because I have records showing our end of contract not to mention all the other conversations I already had about this. I asked to speak to a supervisor and was transferred. A supervisor Nancy came on and proceeded with the same bs as the rep so I informed her I was recording the call for legal purposes and that I am requesting she thoroughly reviewed the account before saying it’s correct. I told her I had every documentation from January 2013 including every payment notification and said I have no problem providing her with that information if she needed it to make her life easier. She again said she looked it over thoroughly and we were legitimately charged for February and March. SO I asked her under what contract did I agree to pay for additional months beyond the contract I signed in January of 2013. I asked her to provide me with a contract that shows me signing on to pay for additional months beyond the contract I agreed to in January of 2013. I also told her if she cannot find me that information then she may need to reevaluate the actual contract I signed. After putting me on hold she returned and said I was correct and that it was a different department that messed up. She then said she could call me after the balance has been fixed and zeroed. I told her to fix it and because of their incompetency I need an email confirmation that the balance has been zeroed out since I needed a paper trail for my own protection from Guardian Protection Services. Had I not kept so much documentation they surely would’ve tried to make me pay for additional months beyond my original contract. If you want protection then first start off by protecting yourself by staying away from this company. I’ll update if no email is sent to confirm.
    Read More
  11. User Score
    8
    June 9th, 2018
    0 people found this review helpful!
    We called because we needed service. Our keypad let us know which sectioned needed to be looked at. The first apt was suppose to be between 8-12, but he called at 11:45 and said he would be here in an hour. My daughter had a dr apt at 1:00, so that wouldn’t work, so we had to reschedule. I wasn’t happy because I took off. The next apt was scheduled for 12-4, and he called and wanted to show up earlier, which was fun because my husband was home. The service from Alan was great! He was nice and was in and out. We did get a $25 co pay fee waived because of being late last time. We ere not billed anything because it is normal wear and tear. Love that they cover that! Would recommend them because they have always had great service and are reliable when my alarm has gone off.
    Read More
  12. User Score
    10
    June 8th, 2018 Cleveland, OH
    0 people found this review helpful!
    I love the coverage over my home and love the inside camera
    Read More
  13. User Score
    10
    June 8th, 2018 St. Petersburg, FL
    2 people found this review helpful!
    Because my daughter and son in law had checked out the systems and they were happy using the system. I felt comfortable and they explained everything to me. They answered all my questions and just made me feel real secure so I went with them.
    Read More
  14. User Score
    10
    June 8th, 2018 Washington, DC
    1 people found this review helpful!
    It was recommended by the developers of our community. They’re very responsive and make all the glitches in the system easy to work with. It’s easy to use to understand once you’ve been trained.
    Read More
  15. User Score
    8
    June 8th, 2018 Delray Beach, FL
    0 people found this review helpful!
    I choose Guardian Protection because of the ratings I saw online. They do an excellent job about with customer service. There were some glitches, but they took care of them.
    Read More
  16. User Score
    0
    June 8th, 2018
    1 people found this review helpful!
    Their customer service is nonexistent. They make no effort to help you with issues and over charge for their actual provided services. In an age where I can really use apps and other technology to provide their same services I made a big mistake in attaching myself to their company.
    Read More
  17. User Score
    0
    May 27th, 2018
    3 people found this review helpful!
    Had their system for 3 years, never checked the batteries or did any maintenance check ups. Canceled via letter with 30 day notice. Received a letter 45 days later stating that they had been trying to reach us in regards to our cancellation and since they couldn’t they were going to still charge us. I called their customer service line, and was told that they received our letter and that “Nathan” tried to call us 3x’s. The agent gave us the dates and times, however we checked our call history, no calls or voice messages were ever received or left. Since “Nathan” was never able to contact us then our letter was void, and we would have to restart the cancellation notice again.
    We found a better security service company, that responds for maintenance calls (i.e. new battery, moving monitors, etc.)—this new company doesn’t charge. They also guarantee a yearly, routine check-up on the system—in that someone actually comes out to the house and checks all the batteries, set-up, connections, etc. Guardian never did this, and if they did would charge for this “service”. Also, this new company has a better cancellation policy that is clearly written in the new contract. 30 day notice via phone call or email.
    Read More
  18. User Score
    2
    May 26th, 2018 Phoenix, AZ
    2 people found this review helpful!
    Our system failed, resulting in Guardian calling the police out to our house while we were out and unable to answer our phone (in a theatre, phone on mute). We were charged penalties for false alarm. For the next 2 plus months, I contacted Guardian several times to repair/replace the defective components to no avail. Their latest excuse for not fixing my system is because the subcontractors they use are not responding to their calls or email messages. I had to hire a caregiver to stay with my 88 year old mother who lives with us, while we went on vacation, because our security system is not working.
    Read More
  19. User Score
    5
    May 25th, 2018
    1 people found this review helpful!
    I recently posted a review with a rating of 0. The manager from Guardian has called and made things right for my grandmother. I’m giving a 10 to Lorena the manager for her customer service and kindness. But the company over all gets a 5. I dont think that good customer service should come only when they are trying to fix a bad review online.
    Read More
  20. User Score
    0
    May 24th, 2018
    1 people found this review helpful!
    I am selling my home and moving into an apartment. Guardian will not cancel my service. They started selling my home is not a reason to cancel.
    Read More
  21. User Score
    1
    May 24th, 2018 Topeka, KS
    3 people found this review helpful!
    Guardian protection have a high monthly charge of $51 for their service and an unknown Cancellation Policy. The only thing they tell you about is how long the contract is for, but not the price of cancelling the contract. Very shifty
    Read More
  22. User Score
    10
    May 23rd, 2018 Mims, FL
    1 people found this review helpful!
    Very professional installation, excellent customer service
    Read More
  23. User Score
    10
    May 22nd, 2018 Smyrna, DE
    1 people found this review helpful!
    Matt K. is an excellent Guardian Technician who we have had the pleasure of dealing with on 2 occasions now. He asks a lot of questions about our situation and he takes great care to make sure our system is up and running properly! he is a consummate professional and has a great personality. Great hire, Guardian- Matt K. is one of your best!
    Read More
  24. User Score
    0
    May 18th, 2018
    0 people found this review helpful!
    Please never do business with this unethical scam of a company! We signed up and told them we were renting and they said when we moved they would come and move the equipment over to our new house. Called today to set that up and they said it wasn’t the case. We would need to buy new equipment (current one is less than a year old) and they would charge us over $700. It also costs $750 to get out of their contract, no matter when you cancel. And contracts are 60 months. If you don’t cancel before the 6p months are up, they renew for another 60 months. They are horrible! Please think again! I would never have used them knowing what I know now! Their salesman lied to my face about how a move would be handled
    Read More
  25. User Score
    0
    May 17th, 2018 Columbia, MD
    5 people found this review helpful!
    First, the one star is for their business practices. BUYER BEWARE when you sign the contract.

    Story time…

    The first house we had them in, everything was free upfront, and we signed a 36 month contract. FREE, everything was FREE!!!! Signed their contract and when we sold our house and moved 33 months later, we wanted to carry their services over to our new rental home. They offered to just charge me an install fee of (around $79 or so) and renew my contract (mind you, I only had a few months left on my first home contract of 36 months) So ok, NP, its a few bucks, just renew and install all new stuff (which THEY RECOMMENDED because they wanted the new resident of my first home to pick up their services). So, no issues thus far into our second home/contract with them.

    Well, we have moved again and because we have bought our forever home and we were only at the second residence for 14 months. I call them up to, again to relocate services and I still have 22 months left on my contract, but like last time, I’m just going to renew and sign the contract, pay an install fee and get new equipment again; not much different than the last move, right?? GUESS WHAT MY INSTALL FEE IS NOW??? EIGHT HUNDRED DOLLARS ($800)!!!!!!!!!! AND THAT’S WITH A 60 MONTH CONTRACT. I didn’t even ask what the 36 month contract cost was.

    That’s right, from free, to $79 to $800… I’ll let you decide how you feel about how this played out.
    The second home install was so cheap because they knew if they charged me anything ridiculous, I was just going to pay out the monthly monitoring fee of $40 a month, which would have been $120 and PEACE OUT!! Now that I have 22 months left, 22×50 (monthly fee) would be $1100. So, they figure, “We’ll charge him so much because he will either pay the $750 to get out of the contract or the $800 to continue raping him for 5 years” I was absolutely floored when that $ figure came out of the reps mouth. I’m not sure what I’m going to do yet, but this had to be said publicly. And my situation is not a unique one either.

    Read More
  26. User Score
    10
    May 16th, 2018 Lompoc, CA
    1 people found this review helpful!
    Easy ordering, fast delivery, technical service A+, essy to install equipment.
    Read More
  27. User Score
    4
    May 16th, 2018 Delray Beach, FL
    3 people found this review helpful!
    Nothing but problems since this system was installed
    Read More
  28. User Score
    10
    May 16th, 2018 Georgetown, TX
    1 people found this review helpful!
    They seem to be a reliable, professional company
    Read More
  29. User Score
    0
    May 16th, 2018
    2 people found this review helpful!
    This whole operation is a scam. I’ve had the system for almost 2 years and it’s worked about 3 months total. Guardian will try to charge you to come out and fix their faulty equipment, and even charge you to reset your password. Which in my case somehow got erased when they updated their app. DO NOT WASTE YOUR MONEY!!!!
    Read More
  30. User Score
    0
    May 15th, 2018
    1 people found this review helpful!
    We’ve had this service forever it seems…can’t wait til contract is up!!! Horrible customer service. My service goes in and out all the time. Cameras and Notifications are SLLLOOOOWWWW and I have the fastest internet speed Xfinity offers! DO NOT touch my doorbell, it takes everything offline. We hardly EVER get notifications sent to our phone when we are out of town. I am so disgruntled with this service and we are literally STUCK in this contract for yet another year. When people ask me what service we have, I ALWAYS tell them DO NOT USE GUARDIAN!!!
    Read More
  31. User Score
    1
    May 7th, 2018
    0 people found this review helpful!
    They tell you they’re upgrading your services, but don’t tell you that they are restarting your contract. I will be filing a complaint with the Better Business Bureau .
    Read More
  32. User Score
    1
    May 6th, 2018
    0 people found this review helpful!
    I regret very much that I signed up for 60 months of this shiny, over expensive service, that starts to break too early. I called in to cancel, my cancellation fee, after 31 months would be over 1K(!!!!). A business should know that a dissatisfied customer that is made to continue to pay for mostly unused services is NEVER going to go back.
    My camera never worked properly, it kept going down, until it didn’t work anymore. After going through troubleshooting and resetting way too many times, I canceled it out of the account and oh, guess what? I save $5 dollars!!! The lock – ridiculous lock, by the way – how hard is it to guess a 4 digit code, with a 5-button lock? stopped working after the second change of batteries. Would I pay for a new one? Not provided by them and oh, now I save $3 dollars!!!
    Not worth your money, look for other service providers.
    Read More
  33. User Score
    0
    May 2nd, 2018 Stephenson, VA
    0 people found this review helpful!
    Don’t sign up with them! They will nickel & dime you for everything! Even now, I get an e-bill from my bank, which means they DO NOT send me a paper bill, but they insist on charging me a 2.00/mo paper bill fee because I won’t sign up for their auto bill pay service!
    In addition, they put this nice Z=Wave device in my home, and won’t give me any of the passwords so that I can add my own devices to it like my garage Door, etc. They want to charge like 25.00 any time you need to add anything to this hub. So, consequently, it’s useless to me. It is pretty to look at but I bought a Samsung Smartthings hub that I can manage myself. STAY AWAY!
    Read More
  34. User Score
    6
    May 2nd, 2018 Milwaukee, WI
    0 people found this review helpful!
    Fine print in contract not disclosed at signing states a 24hr back out. Servicing can be one month out; seller qouted 1-2 days for service. Home panel set off alert from dog bark, door came alerts with passing trucks, smoke alarm loose signature during the day, and enter alarm misfired without deley when set on 60 sec delay. Too many disturbances in a few months.maureen C.
    Read More
  35. User Score
    10
    April 24th, 2018 Lenoir, NC
    0 people found this review helpful!
    decided not to use them due to the higher fees and contract requirements
    Read More
  36. User Score
    2
    April 24th, 2018 Englewood, NJ
    0 people found this review helpful!
    Zero response to my long discussion of plans and rates, until many days later, with an indecipherable email quote.
    Read More
  37. User Score
    2
    April 24th, 2018 Southampton, PA
    0 people found this review helpful!
    They called. I told them what I was looking for and it was just for an als without all the bells and whistles and the person then pushed me off to another group. They were supposed to call within 15 minutes. They never did. I got an alert from somewhere else.
    Read More
  38. User Score
    0
    April 16th, 2018 Cleveland, OH
    3 people found this review helpful!
    BUYERS BEWARE!!!! Make sure you know that you are signing a contract that you will have to pay for your service even if you move and are no longer receiving service. Make sure you know that they will not release you of the contract for any reason! It is a trap! Read reviews on BBB and you will see how often this happens. They are thieves!!
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  39. User Score
    2
    April 10th, 2018
    3 people found this review helpful!
    I bought a new house where the developer had used Guardian. I called Guardian and wanted to upgrade and transfer the service, also there was a problem with the original system and a door sensor that kept triggering the alarm. I talked to the salesperson and upgraded to include window sensors, which she said were free due to the upgrade and a 60 month contract. I also agreed to purchase their newest and best control panel, smoke alarm monitoring and 2 cameras. My service person arrived 3 hours late. What was supposed to be a 4 hour service call became 6 hours. They did not have the ticket correct from the sales person and I was told I did not have any window sensors. They then got me on the phone with another sale person and I was told that O needed to pay $350 more. I also was assured that the prior problem about the door sensor was resolved by the upgraded panel. Also, I now have extra holes in my house because the technician had trouble installing the camera. Btw, I went to inspect the camera and caught him before he pulled away to ask why I had new holes in my house siding. It has been a horrible experience to have laid out an extra $1000, plus a 60 month contract. Security companies are many and I cannot recommend Guardian.
    Read More
  40. User Score
    8
    April 10th, 2018 Upper Marlboro, MD
    0 people found this review helpful!
    Great response to customer service questions
    Read More
  41. User Score
    10
    April 10th, 2018 Mentor, OH
    3 people found this review helpful!
    The offer that we got from them was very good, especially compared to what we got from other security systems. We also felt very comfortable with the salesman that we spoke with, so we got it. We’ve had a couple of calls with them and they were very understanding of some mistakes that we made with the system. They were very helpful and patient when talking us through the solution. Their equipment is very good. We had an incident and within a matter of minutes, the police department was here.
    Read More
  42. User Score
    10
    April 10th, 2018 Durham, NC
    3 people found this review helpful!
    They were the company that our home builder contacted to provide us with home protection services. The people that came to install our service were very engaging, personable, and easy to communicate with. They have responded timely whenever we need them. I had some problems with a couple of speakers that were installed. It was part of the home protection equipment that we got and it seemed that they were not receiving enough voltage to work. It’s all working now though.
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  43. User Score
    8
    April 10th, 2018 Pattison, TX
    0 people found this review helpful!
    Somebody recommended it to me. They are easy to contact and helpful with everything. The only problem is that, in order for them to solve my problem, I have to wait and, while I wait, I still get charged for the service. It doesn’t matter if they do a bad job, I continuously get charged. I’m not really happy with that.
    Read More
  44. User Score
    10
    April 10th, 2018 Clairton, PA
    1 people found this review helpful!
    It was included by our home builder. We’ve only had it for about a month, but everything is working just fine
    Read More
  45. User Score
    8
    April 10th, 2018 Kittanning, PA
    0 people found this review helpful!
    I’ve had it since back in the 80’s. We had a robbery in our home at the time and after that we somehow got a hold of their name and went with it. I’ve been with them ever since. I’ve always had good service from them and had no problems with it. At this time though I would like to discontinue the service. It has gotten quite expensive and, in all sincerity, I don’t really use it for anything other than fire protection. It’s like insurance. You don’t need to use it, it’s there, but it’s very expensive.
    Read More
  46. User Score
    10
    April 10th, 2018 Helotes, TX
    0 people found this review helpful!
    The gentlemen that I talked to was really nice and gave me the details about everything. He made me feel good about having good protection. I appreciated it. They did a very good job of coming out and installing my alarm system. So far everything has worked wonderfully. I would only like to have another sign in my front yard that stands a bit taller if that’s possible.
    Read More
  47. User Score
    10
    April 10th, 2018 Indianapolis, IN
    1 people found this review helpful!
    The previous owners of the house had this and they were very happy with it, so we decided to keep it after buying it. They have been very responsive and easy to deal with. So far they have been able to solve all of our problems very easily. The equipment has been very easy to use too. It’s all wireless technology, which is nice. I have remote access to it from my phone, so I can set and use the alarm system from there and automate things like the thermostat temperature. It all works well and it’s also reasonably priced.
    Read More
  48. User Score
    8
    April 10th, 2018 Greenwood, IN
    1 people found this review helpful!
    They were really the only service I could choose when I built my home. So far they have been helpful though.
    Read More
  49. User Score
    2
    April 9th, 2018 Dublin, OH
    0 people found this review helpful!
    I asked to get a quote and I never received a call
    Read More
  50. User Score
    2
    April 9th, 2018 Raeford, NC
    1 people found this review helpful!
    system does not work properly and never has
    Read More

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Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
350

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10