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Guardian Protection Reviews

Reviews of Guardian Protection from real customers
(350 verified)

Our Score
8.4
User Score
3.3

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
350

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Protection Packages: Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
    • Standard – Includes standard devices, smart home control, and life safety.
    • Essential – Includes all standard features plus home automation and HD video doorbells.
    • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
  • Monitoring: In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed.
  • Guardian System: Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.
  • Higher Costs: Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
  • Transparency: There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.
  • Our Recommendation: Despite offering high-end technology and security packages, customers looking for an affordable and reliable home security may want to look into other providers like Protect America and Frontpoint.

Most Helpful Reviews From Guardian Protection Customers

  1. User Score
    0
    Alex
    July 18th, 2018 Charlotte, NC
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish "standards". My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the "cancelled" meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.Read More
  2. User Score
    8
    Alexander
    September 5th, 2018 Homestead, PA
    I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.Read More

350 Guardian Protection Reviews

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  1. User Score
    10
    March 24th, 2018
    1 people found this review helpful!
    When I had a service call to fix my video doorbell the Technician came out performing a quick and professional repair. He made sure it was working to my satisfaction before he left correcting all issues he found. Thank you!
    Read More
  2. User Score
    10
    March 20th, 2018
    1 people found this review helpful!
    Ian installed a new control panel and doorbell camera yesterday. He did a great job, carefully explaining the operation of our new equipment. We are completely satisfied.
    Read More
  3. User Score
    0
    March 15th, 2018
    2 people found this review helpful!
    Poor alarm company. When I moved into my house, I had to use an antiquated panel because they couldn’t handle wired sensors with the new fancy panels. Door disconnects from the alarm system several times a day. A tech has “re-tuned” the wireless sensor, several times. Whatever that means. Never helped. If you want to add any sensors or cameras etc, it costs you both time and money. If you add a new home automation device, you have to go buy the device, and then pay them to come and put it on the network. The 5 year contract is a complete scam. Especially with technology moving as fast as it is. I have old equipment that constantly disconnects and there is nothing they can do. 1.5 years left on my contract means I owe $900 for the remainder of my contract. However if I terminate early, I will over over $1200? That is the definition of a company that is all about money. I didn’t even want the system to begin with but was pressured to buy during the building of our house by not only the salesman but two higher ups in the company that just happened to be passing through that day. Worst Mistake ever.
    I got a call shortly after a another review and they graciously said they would disconnect me for $900. Really, that is just what I owe for the next year and a half! They care more about their money than their customers or reputation, evidently.
    Read More
  4. User Score
    0
    March 13th, 2018 Terrell, TX
    2 people found this review helpful!
    Honestly, this company is criminal. Long story short – we moved into a new home, they lured us into a long contract because that was the only way that we could get a decent deal… then when we moved into our new home their security system was incompatible with the automation system our builder installed. We tried everything – they even charged us for special “chips” that they said would work, nothing worked. We went weeks with no alarm system and no solutions. Finally we told them we wanted out of our contract since they literally could not provide us service and received no response. But they stopped charing our account for 9 months. Then all of the sudden in February of this year they decided to just start charging us again. No word from them, just started charging. They are offering us no service and no solutions and refuse to cancel our contract or stop charging for services they CANNOT provide for us. Criminals. Do not do business with Guardian.
    Read More
  5. User Score
    0
    March 12th, 2018 Salinas, CA
    1 people found this review helpful!
    If your house has NO insulation or if you have window that sweat a lot DO NOT buy this product.
    Why? because the sensors go crazy. You will get calls at ALL HOURS of the DAY. Even at 1am in the Morning. The company will lock in for 3 or 4 years with a penalty / fine.
    I called them after 2 years of driving me CRAZY with the calls, alerts.
    The response was they can BI-pass all the alerts and make sure I get no calls.
    They refused OUTRIGHT to disconnect my service without paying the penalty.
    They REFUSED to send someone to my home every 3 months to change all the sensors WITHOUT trip charge. Every time they send someone to your home they charge a hefty fee.
    NOT worth, purchasing this product.
    Read More
  6. User Score
    3
    March 6th, 2018
    2 people found this review helpful!
    Lack of contact when system trips alarm system. My system went off at 1115pm and never got a call from dispatch till 445am.
    System is breaking down and being charged for new appliances to make system work right for alarming.
    Read More
  7. User Score
    0
    March 2nd, 2018 Macungie, PA
    2 people found this review helpful!
    Tech was missing equipment I had already paid for when he came to install. Had to keep calling for a date for them to come back out horrible first experience customer service was friendly but unhelpful.
    Read More
  8. User Score
    0
    February 12th, 2018 Mesquite, TX
    3 people found this review helpful!
    Our builder had Guardian as the preferred vendor for security systems. We have since spoken with Bloomfield and begged for them not to set anyone else up or the disappointment of their lives. First, you are locked into a contract, and they will not budge to let you out, even if you, like us, have called for some type of issue 32 times in 2.5 years. Second, the technicians usually are overbooked, and usually, do not come with the necessary equipment to perform prepares. 8 of our 32 calls involved fixing two separate issues. It took the technicans a minimum of 3 visits to resolve an issue. It was so sad: the technicans would how up expecting a surprise since the customer service reps did not document the need correctly, so they did not have the right equipment. I would let the technicans off the hook, but if you work for a few months and the same issue occurs, you may want to fill your truck up with everything. Third, their agreement with Alarms.com is just awful. Our system is frequently unavailable. I have 100mbps down and 35mbps up, which are 3x the requirement, and we can try to load a video, go fix a sandwhich, and return before the video is ready to play. Fourth, how are you going to try to charge me for something you broke? Things are so bad that my wife and I are seriously considering just paying the $200 early cancellation fee just to feel safe. This is the worse experience I have ever had, including worse than AT&T and Sprint mobile services combined.
    Read More
  9. User Score
    0
    February 5th, 2018 Austin, TX
    1 people found this review helpful!
    Do not enter a contract with Guardian Protection Services. If you do everything the way you are supposed to when cancelling the contract, you are still required to for the full contract even though you are no longer using it. this is the worst business and customer service that I have ever dealt with! They are rude and they do not care anything about you!!!!! From now on I will tell everybody that I know that this is the worst company that I have ever had dealings with!!
    Read More
  10. User Score
    0
    January 22nd, 2018
    4 people found this review helpful!
    This is one of the worst companies I have ever dealt with in my life. First off, I signed a contract for 3 years. I specifically asked for only a 3 year contract. At 3 years I went to cancel my service and they said my contract was for 5 years. Now it was my fault,I should have not trusted the company that is going to provide security for my house and really read the contract, but who expects to be duped by the very company that is supposed to be protecting you. Next, I went to change my service and add cell phone notification rather than regular telephone and I was shocked to learn that I would need to increase my contract by 3 more years to do so. I declined, needless to say and I am just waiting for the few months I have left on my contract to find an honest and reliable customer friendly company.
    Read More
  11. User Score
    1
    January 11th, 2018 Inman, SC
    4 people found this review helpful!
    After having service since 2015, I felt like I no longer needed the service since the reason I got it was a teenager who would runaway left the house permanently. After trying to cancel, was told I’m under contract for 2 more years! If you look at the reviews posted, everyone believed they were only under a three year contract, not 5 years! Are we all wrong in what we were told? I don’t think so!! I will be sure to spread the word far and wide about this false information!
    Read More
  12. User Score
    0
    December 24th, 2017 Salt Lake City, UT
    6 people found this review helpful!
    Ask them to cancel false alarms and they let the fire department show up to chew you out for wasting their time. I’ve had this happen over 5 times in the last 3 months. Their service sucks.
    Read More
  13. User Score
    10
    December 21st, 2017 Evans City, PA
    2 people found this review helpful!
    I got it because I liked their service. Customer service is great and they have good equipment. I think they should promote the lady that helps me and pay her a lot more money than what they do.
    Read More
  14. User Score
    10
    December 21st, 2017 Canal Fulton, OH
    2 people found this review helpful!
    They were the provider that our builder recommended. They’ve always been helpful. Whenever I call with questions they answered them very clearly. I’ve never had an issue with them. The equipment seems to be pretty updated, I actually got a new system fairly recently. It was definitely an upgrade to the original equipment from 5 years ago. The person that came out to install it was very helpful and personable. He did a great job of answering my questions, explaining the system to me, and getting it all setup. The only thing is that the whole thing is a little pricey. I know that other people pay quite a bit less per month than what I do. They have worked with me in the past and reduced my bill by about $5, but it’s still more pricey than some of the other systems I’m aware of.
    Read More
  15. User Score
    6
    December 21st, 2017 Gaithersburg, MD
    1 people found this review helpful!
    I haven’t had many problems with customer service. Though the indoor cameras don’t really have any audio…
    Read More
  16. User Score
    8
    December 21st, 2017 Pittsburgh, PA
    2 people found this review helpful!
    My real estate agent recommended this company when I bought my house. Whenever I call, there’s always someone available and they always seem genuine in trying to help me. I’ve had one problem though. They installed the equipment in November and 2 out of the 3 sensors that we have are not sensitive enough to pick up on sudden movement. Basically, they don’t work. I’ve been trying to schedule an appointment for them to come and fix that but it’s taking them months to come here. They’re not going to come until January to fix the sensor.
    Read More
  17. User Score
    10
    December 21st, 2017 Monongahela, PA
    3 people found this review helpful!
    They were the ones that had signal up where I live. Their customer service followed up with me after the sale and they have fixed anything that needs fixing. The equipment does the job that it’s supposed to do.
    Read More
  18. User Score
    0
    December 20th, 2017 Erlanger, KY
    1 people found this review helpful!
    apparently I have 5 year agreement I can’t get out of unless I pay $700.00. terrible no one ever mentions this until you go to cancel. re stated when I moved too. DO NOT SIGN THE CONTRACT.
    Read More
  19. User Score
    0
    December 17th, 2017
    3 people found this review helpful!
    The word contract was not even mentioned when this system was purchased or installed. was told by the installer our signature was needed to state the installation was completed satisfactory. I was shocked when I found out it was for a FIVE year contract. This is dirty business!
    Read More
  20. User Score
    0
    December 6th, 2017 Dallas, TX
    86 people found this review helpful!
    Zero stars. Company is an absolute scam. After you have met your contract, they enable a flaw in your panel to start beeping uncontrollably. When you call them to come fix it, they tell you your panel needs technical updates and they need to come out to fix it. When you sign the paperwork for them to come repair it, you dont realize they tricked you into another three year contract. DO NOT DO BUSINESS WITH GUARDIAN!!!
    Read More
  21. User Score
    0
    December 1st, 2017 Washington, DC
    4 people found this review helpful!
    This company does a horrible job at upholding their “trusted guarantee”. The have foolish policies that restrict them from repairing certain tears or rips. This was truly a waste of my time and hard earned money. DO NOT PURCHASE THIS PROTECTION INSURANCE!
    Read More
  22. User Score
    0
    November 28th, 2017 Houston, TX
    4 people found this review helpful!
    What a terrible company. You have to jump through hoops to cancel. They made me writer letter to them to cancel and then once I wrote the letter I had to call them up to really cancel. Stay away from them!
    Read More
  23. User Score
    0
    November 20th, 2017 Fredericksburg, VA
    7 people found this review helpful!
    I would never recommend this service to anyone, the sales tactics are cruel and borderline illegal. I built a house and this was the only alarm system the builder used / recommended. I was coerced into signing a long term contract with the company at the time of the sale of my new house. I am currently paying 45 dollars per month for merely the smoke alarms, co2 monitor, and door chimes. Compared to other products the cost is absurd the monthly cost is double what Vivint charges with home cameras. I called to ask for the cameras only to be told it would cost 1500 dollars or another 60 month agreement at 55 dollars per month. At this time I am going to research the legality of the sales techniques and potentially review for a lawsuit. I would never recommend this company to anyone and would strongly deter anyone from purchasing any product from this company because of the slow response, the expense compared to other systems, and worse the termination fees are horrible they wanted over 1000 dollars to get out of a contract. Please Run away from this company now.
    Read More
  24. User Score
    0
    November 16th, 2017 Raleigh, NC
    6 people found this review helpful!
    $1,227 fee PLUS 20% of the remaining 3 years. I’ve had them for three years already and just want out. What a rip off.
    Read More
  25. User Score
    2
    November 7th, 2017 Orlando, FL
    3 people found this review helpful!
    “The two eyes of Guardian Protection”
    I have been renting a house that had an existing Guardian Protection package already installed. The homeowner (landlord) pays the monthly service bill and has a limited service contract on the equipment. The two eyes of Guardian are IGNORANCE! and INCOMPETENCE! Recently the existing control panel has been wearing out (3 to 4 years old) as the back lit display is getting very dim and hard to read. No brightness control on this model. Even with the lights in the room on you still can’t make out all the readouts. I’m a retired 65 year old and wear glasses so it’s even worse for me to try and make out the display. I called Guardian for a home service call as I pay the monthly service taken over from the owner as long as I live in the house. I had requested a different control panel from the one already here: Simon XT to a Simon XTi which has a larger display (easier to read) and has a sleep mode (saves power and LEDS). Guardian took forever to respond and sent a technician out the next day which I thought was quite fast as I requested a new panel. The reps on the phone stated the techs carry parts on their trucks and should have what I needed with them. The tech arrived late and did not have any replacement parts with him. He stated the work order says the keyboard was not responding which was wrong! He checked the panel out anyway and said it’s working properly but yes the display is dim. He charged me 25.00 for his service call which I believe was unwarranted. Next day, called Guardian back and they said they got the complaint wrong and I would not be charged but 25.00 carried over to the upgrade when he comes out next time with the correct parts. Since then, I have called to verify how much the upgrade to the new panel would cost as I’m on a limited income and retired but keep getting the run around with “they don’t know yet as they have to order the panel and their not sure which one is coming in”. I have specified each time I have called them which panel I’m interested in getting: Simon XTi, but days later, I still have no answers from them. All I know is they say they have ordered the panel and will call me when the service tech receives it to come to my house to install it. I have during this time researched the control panel I want and can purchase it on line myself at a discount but they claim they will not service or warranty it that way unless I buy it from them. What a ripoff! Looks as if they want to charge me and arm and leg for their version which is the same one I can buy online for about one third the price. They are now supposed to call me on Wednesday with a definite price breakdown so I know exactly what things will cost but if I don’t hear from them soon, I will just cancel the whole thing and not even use the existing control panel in the house. I’m unable to read it that well so why use it? I really think I don’t need to use their protection as I have 24HR surveillance cameras around the house now recording any movement as well as renter’s insurance through State-Farm. Guardian needs to get their act together and their facts straight when it comes to informing their customers of upcoming charges and upgrade costs. They also need to educate their customer service phone people about their product lines and all features so when a customer calls, they get the same story from every customer service agent, not different stories every time one calls as I have gotten. I am very frustrated at this point and am ready to just shut off the control panel and live without it or their protection. Too much drama and hassle for me! I have my cameras and insurance to fall back on if anything occurs. A dis-satisfied Guardian Protection customer….
    Read More
  26. User Score
    8
    November 7th, 2017 Alpine, UT
    4 people found this review helpful!
    Decently priced security that appears to work well
    Read More
  27. User Score
    0
    November 6th, 2017
    5 people found this review helpful!
    They do not clearly explain contract terms and cancellation polices. If your account is deactivated they send you another contract to sign as if you have a choice as to whether you sign it or not to continue services. I did not sign it and the next contact I got was a collection notice for guardian Protection Services. I then found out it was because I still had a year on the contract. This was not stated in the email and I never received a written letter or telephone call. BEWARE!!!!! Do not put yourself in a situation with a company that is not transparent about their policies. What are they trying to hide that they can’t be clear in their communications.
    Read More
  28. User Score
    10
    November 1st, 2017 Alpine, UT
    4 people found this review helpful!
    I went with them since I had been looking to put cameras in my home and they had that. They’ve made sure that everything was completed and that I had the WiFi and Internet connected correctly and everything. Everything is good and works well, plus the people have been very friendly and have the right personality.
    Read More
  29. User Score
    10
    November 1st, 2017 Alpine, UT
    3 people found this review helpful!
    The system and equipment seems to be in good shape and sturdy. I’m very grateful to have them.
    Read More
  30. User Score
    8
    November 1st, 2017 Alpine, UT
    4 people found this review helpful!
    The salesperson talked me into it. It has been alright, though they had to come back out to redo something. They also had to come a couple of times to fix some troubles I had with the door. It wasn’t really a bad problem. The service is a lot more expensive than what I used to have, so I don’t like that.
    Read More
  31. User Score
    0
    October 28th, 2017 Richmond, CA
    7 people found this review helpful!
    This company is a joke for service. When I had the system installed AMP security took calls for the first year then it went to Guardian. Guardian does not have service people in my area they subcontract out. They never seem to know their schedules. I had a camera go bad and signed an agreement to have camera replaced on 10-10-17 for work to be completed by 10-24-17. This is for a Honeywell camera available easily. They didn’t bother to order until 10-18-17 so it didn’t come in. A supervisor said she was going to have one sent to my house for a 10-28-17 repair and that didn’t happen she said it would be in the warehouse for the tech that day. I called today to reconfirm 5-7pm appointment now they say the tech can’t get parts out of warehouse on a Saturday. Why no one knew this on Friday is amazing. So now my wife and I have rearranged our schedules twice and no show. They couldn’t tell me when they will be out. I had a door switch go bad they were supposed to order earlier this year and after no work for about 10 days I ordered and replaced the switch myself. This is definitely not the company I thought I was getting alarm service from and I’m very sorry I did. When you call every one is sorry for holdups but nothing gets done. Service is in no way what was promised when we bought the system
    Read More
  32. User Score
    0
    October 25th, 2017 Swarthmore, PA
    6 people found this review helpful!
    Heartless company; I asked to have service cancelled since where we are moving, there is no need for home security. Told me I would still be responsible for payments for 46 months. What? Would I still be responsible if I had to go to a nursing home? Yes! How about if I die? Yes! Really! I will continually tell people NEVER GET INVOLVED WITH GUARDIAN!
    Read More
  33. User Score
    0
    October 25th, 2017 Sandy, TX
    8 people found this review helpful!
    Things to check:
    – date on contract: if your house is being built (or you haven’t moved in) make sure that the date on the contract matches the date that the equipment will be installed. my cancellation policy had expired long before my house even existed, and they don’t care.
    – cancellation policy: even though it’s not written anywhere, the phone reps will quote you a cancellation policy that says you owe the full deferred amount for the equipment, plus remaining monthly service charges. However, they will not provide it in writing.
    – service is not worth the money. they do very little in the way of incentives or customer service. you don’t hear from them until you owe money. they also offer less than other companies for the same amount of money.

    My opinion: any company that has a shady cancellation policy should be avoided.

    Read More
  34. User Score
    2
    October 25th, 2017 Stevensville, MD
    3 people found this review helpful!
    Because I want to use my bank to electronically pay the monthly fee I have to have paper billing and pay a $2.00 fee. I requested email billing but was told that was not possible and to just tear up the paper bill when it arrived. This seems like a dumb way to run a business. Why not just say OK we will send email notification but will still have to charge you a $2.00 fee since we don’t trust you to pay your bill.

    The salesperson assured me it was no problem to pay the bills electronically but never mentioned paper billing and the $2.00 charge.

    Unfortunately I signed the contract so will be paying $49.77 for the basic package for the next 3 years.

    The techs who converted the system were great but their billing procedures not so much.

    Read More
  35. User Score
    0
    October 25th, 2017 Glendale, AZ
    4 people found this review helpful!
    We have had continual issues with the therostat. Keep replacing the batteries every week and the A.C. cuts out because the stupid thermostat doesn’t work correctly. We love in AZ so air conditioning is a necessity. I called to have it services and Guardian wanted to charge me to look at their thermostat they put in. I told them Im cancelling and they charge $1250 to cancel and we have 4.5 years left on the contract. They won’t suspend the contract either of you need to. We plan to stay at a rental temporarily until we buy another home and we still have to play even if the system isn’t operational for a few months. They did end up sending a repair man last week to fix the thermostat but it cut out again today and I came home to a very hot house. My kids and my dog were suffering. I’m completely fed up with this company. They don’t keep anything secure. I got a message the back door was tampered with twice and it’s not like they call. I happened to look at the tablet screen and it had happened days ago. Waste of money. You’d be better off buying a dog.
    Read More
  36. User Score
    0
    October 22nd, 2017
    7 people found this review helpful!
    Can not cancel your contract. Customer service holds you go the length and will not negotiate a price change if you find a lower amount. Want 2x the cost of the monthly payment for the balance of the month go break contract. RIP OFF.
    Read More
  37. User Score
    0
    October 8th, 2017
    6 people found this review helpful!
    Guardian Protection Services is not a good choice for home security. For anyone thinking about getting it. Their sales reps make false statements. And after explaining this to their Customer Care department, they insulted me. This is not how you run a business. Customer service is one of the biggest parts of running a good business. And therefore I will not recommend Guardian to anyone.
    Read More
  38. User Score
    0
    October 7th, 2017 Lansdale, PA
    4 people found this review helpful!
    Cancell contract they keep billing. Lie on phone. Device falls off wall weeks after installation and they charge to repair. Horrible.
    Read More
  39. User Score
    0
    October 7th, 2017 Bend, OR
    3 people found this review helpful!
    We were having an issue with our alarm interface plate in our residence displaying some kind of warning light. We tried contacting customer support several times about this issue and coud never get an answer as to what the warning light was actually indicating let alone get someone to tell us how to fix it. When we finally cancelled service, they charged us for the following month since they seem to need 30 days to cancel service. I guess they must need the full 30 days so they can factor how they will cover the $43 they will be missing from their budget. I honestly hope they didn’t have to fire anyone because we cancelled.

    Terrible company with terrible customer service and practices. Go with someone else for your home security needs.

    Read More
  40. User Score
    0
    October 2nd, 2017 Forney, TX
    4 people found this review helpful!
    Guardian protective services does not provide reliable support.
    We requested a service call for their systems failure to connect with their monitoring system twice and both times the repair agent never showed up despite calling and confirming the appointment.
    When we tried to cancel the service due to lack of professionalism and functioning system, they informed us that we would have to pay $1250.00 cancellation fee even though there was only 10 months left on the contract.

    Stay away from these shysters! They are the poster children of what is wrong with the corporate mentality in the USA Today. Customer service and respect is lost in blinding greed and corruption of this companies policies.

    Read More
  41. User Score
    0
    September 30th, 2017 Irving, TX
    3 people found this review helpful!
    We pay $64.00 mo for alarm and only have sensors on front door, back door, and in living room. No window sensors. Our camera was taken to be repaired 3 years ago and was never replaced. We still have 2 years left on our contract. I miss my old ADT.
    Read More
  42. User Score
    2
    September 26th, 2017 Baltimore, MD
    3 people found this review helpful!
    Traaaaash!! They showed up at my house construction offering their services aaying they would be available to activate the service as soon as I have my internet up…So when I moved, they wanted me to wait a month and half before they were available. Naturally I went with another company because that is absurd considering I travel for work. So I called to cancel and was perfectly okay with paying for the equipment since it was installed but 750.00 fee for a service that was never activated?? I haven’t even been in the house for 30 days. So RUN if they try to offer their services Smh and that my friends is how they make their money. So glad I’m out. 750.00 was worth leaving this nonsense out of date service.
    Read More
  43. User Score
    1
    September 21st, 2017
    7 people found this review helpful!
    Do not invest in this company.So many negatives. Including morally and ethically wrong. My house when i purchased already had an alarm.and was wired as such
    It was ranger..i called the number and guardian i guess bought them out. My contract ends in may 2017..after 5 years. In my 5 years..crap. i got charged for install when in fact the only thing that was added was a box in the hall upstairs to be able to communicate. And it never did properly for over 2 years. Yes i had problems and could not communicate effectively. Ive been charged service fees for magnets that fall off. (Just one time for that experience) Everytime ive called to discuss camera’s and what it is that i want..ineffective or cost was rediculous. I didnt know as well for 5 years..until last year 2016 i asked them to send me a copy of what was signed on a tablet! No copies no nothing. Just a rush to get you to sign.

    Currently in my neighborhood alot of break ins. I saw somebody from a different alarm i inquired and want different. I have no up to date nothing all old and nothing smart and pay $55,15 a month. Not happy.
    I called today to find out how muchbit would be to break it and transfer. The loyalty department quoted me over $800. This is Sept. From sept to then end on my contract in may 2017 should be $440. Are you serious! Ethically wrong! Rip off big time. Its some seroous mess. Do Not Go with Guardian.

    Read More
  44. User Score
    1
    September 21st, 2017 Kearny, NJ
    1 people found this review helpful!
    It takes about 10 minutes to confirm a false alarm and talking to customer service is like talking to a brick wall. Jose Cespedes
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  45. User Score
    0
    September 15th, 2017 San Jose, CA
    3 people found this review helpful!
    Seriously, do not sign up with this company. They are dishonest and value a few bucks more than customer good will.

    I signed a 3 year contract with them at my old house. We unexpectedly had to move 1 year in and asked if we could cancel. They said no because we still had 2 years on the contract. We agreed since we signed the contract. But we told them we would not renew after the contract was up since we no longer lived at that address.

    So fast forward 2 years. They renewed the contract without telling us. They’ve overcharged us 2 months so far. I just caught the charges and called them to cancel and to get a refund.

    They refused to give a refund because they claim that they tried to contact us to see if we wanted to renew or not but never got a hold of us.

    1) We never received any calls from them.
    2) Despite the fact we told them NOT to renew the contract, they still renewed. We don’t even live there anymore.
    3) An honest company that actually values customer good will would have an early termination program in place. Maybe with a termination fee. Not these guys.

    Please look elsewhere for your home alarm system needs.

    Read More
  46. User Score
    0
    September 14th, 2017 Buena Vista, CO
    4 people found this review helpful!
    So, we fell for some door to door salesman a little over a year ago who convinced us to switch to Guardian from ADT (who we were happy with). He was NOT wearing a Guardian shirt, and did not introduce himself as a Guardian employee. He led with the promise of upgrading our monitoring equipment for free, and didn’t make it clear we were switching to Guardian until we were signing papers. He did not explain the term length of the contract, or the cancellation policy. We move frequently, and typically never sign more than a 2 year contract for anything. I admit, it is our fault that we trusted this guy and didn’t read the contract, but does anyone read all of the fine print? Lesson learned here today when we tried to cancel after we sold the house. They informed us that we are locked into their $60/month service for another 46 months!! Our only out is to pay the $1250 cancellation fee or get some other sucker to transfer our service to. Avoid this company like the plague.
    Read More
  47. User Score
    0
    September 8th, 2017 Hampstead, NC
    5 people found this review helpful!
    This is the worst Customer NO Service company ever!!! The sales and install people are very knowledgeable and very helpful, however, they do not tell you the truth regarding cancellation of the online contract that they scroll very rapIdly through. We tried unsuccessfully for weeks to cancel the contract on our home which had been sold. The new owners signed up for the service and we were also double billed for the month of September. Their customer service representatives were the rudest, most unprofessional people I have ever dealt with. I would never recommend this company to anyone.
    Read More
  48. User Score
    0
    August 28th, 2017
    2 people found this review helpful!
    They came to my front door a couple days after I moved in, we were still unpacking and it all sounded great, they came out to install where they had me sign a two year contract. Which we did. The installer was here till 9pm and still couldn’t get it right, sounding alarms for hours and hours… we already had an alarm system, all they had to do was connect to their key pad. Said he would be back to finish… never did. The system would go off randomly for no reason, and called the fire department who responded twice. When we called customer service… with the alarm sounding, they said the alarm was not going off. I asked her if she could hear it, she said it wasn’t on their system! We asked for a tech to come out and fix it, they wanted to charge us! They promised us two key pads, never came back to install the second one and when we called on that, they said there was no notes and they were going to charge us for it. Finally, in order to use the system we scheduled the guy to come out, saying we would pay, I took the day off work, he never showed and they still tried to charge me. So we decided to cancel. They said the cancellation fee was equal to the monthly fee for the remainder of the two year contract (we were only three months in!), which was over a year and a half left. So we had them turn the system off and continued paying for the two years, called to cancel on the two year anniversary and now they say it was a three year contract! These people are liars and thieves. Do not do business with them.
    Read More
  49. User Score
    1
    August 20th, 2017
    2 people found this review helpful!
    I got my alarm in February 2012 the month after my house was broken into, was told if I cancel early free would be amount left due monthly payment x months left, right now I should be under $500 and they are telling me it’s over $2500 to cancel. I would gladly take them to court but I can’t afford the $60 a month for the alarm anymore so I definitely can’t afford that. Plus it’s not worth the price for only a sensor on front and back door.
    Read More
  50. User Score
    1
    August 11th, 2017
    3 people found this review helpful!
    Guardian promised an upgraded security system with a 24 month contractual deal. When the technician arrived all he had was an order for a battery and a remote control. After an hour of agony with customer service, guardian apparently Had no record of our upgrade agreement and had to input it again. They extended my 24 months to 36 months, and have to come back to install my upgraded system. I’ve been a customer since 1999 and this was an unacceptable experience.
    Read More

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Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
350

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10