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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

531

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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531 Guardian Protection Reviews

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  1. User Score
    10
    August 20th, 2019 Fenton, MI
    0 people found this review helpful!
    The agents are very courteous and helpful on the phone. Everytime I call I am helped very proficiently.
    Read More
  2. User Score
    8
    August 20th, 2019 Sudley Springs, VA
    0 people found this review helpful!
    Respond time is quick, install camera outside the home
    Read More
  3. User Score
    10
    August 8th, 2019 Palma Sola, FL
    2 people found this review helpful!
    No problem with it other than having to replace the batteries. They are there to help no matter what time of night or day. It has done everything it is supposed to do and I would recommend it to anyone.
    Read More
  4. User Score
    10
    August 8th, 2019 Hyattstown, MD
    0 people found this review helpful!
    Guardian Protection is easy to use and their customer service is polite.
    Read More
  5. User Score
    10
    August 8th, 2019 Fontana, CA
    0 people found this review helpful!
    been really loyal to us and every service we need. They respond quickly. We’ve never had a problem with it.
    Read More
  6. User Score
    0
    August 2nd, 2019
    2 people found this review helpful!
    My mother is elderly and handicapped and was taken advantage of by Guardian Security company. They locked her into a FIVE year contract which was never explained to her. No emergency contact was placed in the contract. My mom tried canceling the contract 3 years later and was told the penalty fees would be very high. She did not pay the bill while disputing this and they manipulated the keypad so her code would not deactivate the alarm. They are only open from 9-5 and no one could turn the alarm off. She is out of town and had she had this issue she could have had health issues as a result of this incident. Customer service is awful. Do yourself a favor and get ADT.
    Read More
  7. User Score
    8
    August 1st, 2019 Raleigh, NC
    0 people found this review helpful!
    over several years, we have stayed with Guardian. Some of the call center people are more helpful than others. I recently had a young woman who gave wrong info and was short, but the next evening, the man who answered was very helpful and kind.We have had a renovation and need to have our system tweaked.Also, we have recommended and you have another customer as result.
    Read More
  8. User Score
    10
    July 25th, 2019 Bradenton, FL
    0 people found this review helpful!
    8 years. Always good and courteous, responsive
    Read More
  9. User Score
    1
    July 23rd, 2019 Los Angeles, CA
    1 people found this review helpful!
    Guardian Protection is not a customer friendly company! I called them to cancel the service because we moved and we didn’t want the service at the new residence and I was told that the contract was not due to expire for a few months. I was also told that the last month of the contract, the bill would be prorated and it would not be a full payment. I checked my bank statement and even though the contract was supposed to be canceled about three weeks ago, a full payment was deducted. I just called and was told that the notes in my account did not say to cancel the contract once the expiration date came, which means the payment taken cannot be reversed and as of today the the service is canceled. It’s terrible that regular customers are taken advantage of. Please do not use this company!!
    Read More
  10. User Score
    8
    July 18th, 2019 Fort Worth, TX
    0 people found this review helpful!
    It took a while for them to come out but I am pleased with quality of their security equipment and the best thing is the camera.
    Read More
  11. User Score
    10
    July 18th, 2019 Canal Winchester, OH
    0 people found this review helpful!
    Keep up the good work. The care has been excellent, any issues have been taken care of right away and they have even gone beyond. Other security code companies have many failures and problems and I have felt uncomfortable with them, but I have never felt that way with Guardian. I feel safe and secure.
    Read More
  12. User Score
    10
    July 18th, 2019 Orangeburg, SC
    0 people found this review helpful!
    Guardian is prompt in calling me and that is the best thing.
    Read More
  13. User Score
    3
    July 11th, 2019
    4 people found this review helpful!
    DO NOT USE GUARDIAN! This is a terrible company. I still don’t understand how I manage to sign a five year contract without my knowledge., FIVE YEARS! I tried to cancel after the first month but of course I couldn’t.. I am going to take a hit on my credit because I must get away from Guardian. By the way, don’t believe that 34 99 per month junk. They stick you with all kind of fees and please, don’t ever have a problem with the equipment. They charge you to come out and fix their stuff even if it’s not your fault. Stay away from Guardian.
    Read More
  14. User Score
    0
    July 1st, 2019 Davenport, FL
    4 people found this review helpful!
    Extremely disappointed.
    Costumer service is eager to sell BUT don’t show the slightest desire to solve your issues unless you agree to the $180.00 service charge. They practically tell you we are fools to even ask for the techs to come and fix any issues. I cancel their service 3 times before they actually cancel my service even after 5 month of our contract expiration. they manage to get 4 additional months of charges with the excuses that I needed to send a written termination notice. and I just received another bill for $5.78 because of 3 additional days of monitoring since my last call to cancel. ( Never needed any written notice ) WOW!!!!!! they are masters of milking costumers so they can survive.
    Read More
  15. User Score
    8
    June 25th, 2019 Philadelphia, PA
    1 people found this review helpful!
    The tecnhician who came to my residence to deal with my current problem was the best! He was very patient with my various questions and he fully explained things to my satisfaction
    Read More
  16. User Score
    0
    June 19th, 2019
    5 people found this review helpful!
    Huge warning with this company do not use it. They have terrible customer service I’m moving from my house into a place for a short time that does not allow me to use a security system because it is a rental. They will not freeze my account even for six months however if I was moving into let’s say another house where I could have it then they would freeze it for six months how does that make any sense? They will not work with you at all I am a realtor and I will never recommend this company again
    Read More
  17. User Score
    10
    June 18th, 2019 St. Augustine, FL
    1 people found this review helpful!
    Customer service is top notch. The batteries installed for outages last much longer than I expected.
    Read More
  18. User Score
    4
    June 18th, 2019 Havre de Grace, MD
    4 people found this review helpful!
    It was ok until recently. I had to move due to my husbands death and was told that I need to make the system Inactive and continue to pay until my contract is done, several more years
    Read More
  19. User Score
    1
    June 13th, 2019
    3 people found this review helpful!
    I will not recommend Guardian Security to anyone that used a security system before. Their Technician have limited knowledge, it takes 4 weeks to get my cameras running and you have 1000 clips of video a month. Your system stops recording when the limit is reached, you cannot delete to create space. When you call customer service they’ll promise to call you back; I have been calling and waiting for over 3 days now. I use to have Alarm Relay they were so good, they will call whenever your system alarm. We have triggered our system several times as a trial but didn’t get any call from Guardian. I am writing from my experience but if you want to learn from your own experience go ahead and good luck. The sales guy is no longer returning my text. He did everything to get the contract- be very skeptical when they start telling you they have 15-25 years with the company. It doesn’t translate to anything
    Read More
  20. User Score
    10
    June 11th, 2019 Parrish, FL
    1 people found this review helpful!
    They are always helpful, reliable and efficient.
    Read More

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Real Customer Reviews

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Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

531
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444