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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.0

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

509

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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509 Guardian Protection Reviews

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    Sort By:

  1. User Score
    8
    June 5th, 2019 Babson Park, FL
    1 people found this review helpful!
    I went with Guardian Protection for the cost. They’ve been helpful anytime I needed them.
    Read More
  2. User Score
    10
    June 5th, 2019 Sewickley, PA
    1 people found this review helpful!
    Anytime an issue comes up, they’ve addressed it immediately.
    Read More
  3. User Score
    10
    June 5th, 2019 Edgemoor, DE
    1 people found this review helpful!
    It’s hassle free and the latest technology
    Read More
  4. User Score
    8
    June 5th, 2019 St. Petersburg, FL
    2 people found this review helpful!
    I retired my old home security system because Guardian Protection had a more affordable price. The alarm itself is awesome, but all the extras – thermostats and doorbell – I keep having issues with. When I call them, they come right out and fix any problems.
    Read More
  5. User Score
    10
    June 5th, 2019 Upper Marlboro, MD
    4 people found this review helpful!
    Keypad and sensors are very use friendly and my family loves it. I’m a tech geek, so I think the access through your phone, key fob, or panel is great. As homes go more electronic, I hope they keep with with the trends as they’ve done in the past. With Guardian, there is always someone to talk to and that understands. When there is an alarm system, the last thing you want is a language barrier for a rapid response.
    Read More
  6. User Score
    10
    June 5th, 2019 Kinston, NC
    2 people found this review helpful!
    “No problems. I can be miles away from my home and and still arm it if I can artm it. My wife and I travel a lot – it’s extra safe knowing that if a door opens, it will alert us.
    Some feedback for the company is that when they send technicians out, they should be better at their presentation and giving more details. The guy that came to install ours left out a lot of details. Had he been more thorough, we would have added more features.”
    Read More
  7. User Score
    2
    June 4th, 2019 Canton, OH
    3 people found this review helpful!
    Deceptive Salepersons WILL get you to sign a 5 year contract, without you KNOWING. We were never made aware that the contract would not be able to cancel for FIVE, yes I said FIVE years. We have never stayed in one home for 5 years, so for us to be liable for 5 full years of payments is ridiculous. In addition, they continue to try and raise prices. We have been unsuccessful in Guardian allowing us to cancel after 30 months of payments. DO NOT sign up for any service that forces a 5 year guarantee. They did not install a new system for us, therefore, the investment for them was negligible, and now we are responsible for another 30 months, even though we would like to be done. The actual service itself is fine.
    Read More
  8. User Score
    10
    May 31st, 2019 Yardley, PA
    1 people found this review helpful!
    Experience has been good. They always have answers to any of my questions. I don’t call them much but have always been taken care of.
    Read More
  9. User Score
    8
    May 31st, 2019 Jackson Center, PA
    1 people found this review helpful!
    Like ease of operation and quick response when beset by frequent false alarms.
    Read More
  10. User Score
    10
    May 31st, 2019 Valencia, PA
    1 people found this review helpful!
    Our experience has been great! They are very responsive and don’t make me feel like an idiot when we forget to turn off our alarm before opening a door.
    Read More
  11. User Score
    10
    May 31st, 2019 Murrysville, PA
    2 people found this review helpful!
    It’s been Excellent….because of their people, and the way they show they care!
    Read More
  12. User Score
    10
    May 31st, 2019 Canonsburg, PA
    0 people found this review helpful!
    easy to work with and fairly priced for the quality of service.
    Read More
  13. User Score
    8
    May 31st, 2019 McKnight, PA
    0 people found this review helpful!
    Peace of mind and courteous service personnel
    Read More
  14. User Score
    0
    May 16th, 2019 Beachwood, OH
    5 people found this review helpful!
    This is the worst company ever. They lie, cheat and steal from their customers. We built a home this past year and Guardian had a deal with our Builders that they were to install their product as part of the purchase of the new build. We were told NO CHARGE to us because of their contract with each other and any extra’s would be our out of pocket expense. We did choose to add some wiring during the build and paid for that at the time of completion. When we sat down with the REP from this deplorable company we were told that we could try out the services at a monthly cost of $60.00. We stated that we would try it for about 6 months and would cancel if we found we did not utilize the services set up in the home. The representative stated that was okay, NOT ONE WORD about being locked into a 5 year contract. When we called to cancel the service they said we could not or that we would have to pay $750.00+ to get out of the contract.

    This company should be shut down. For everyone in this situation, file a complaint with your State Attorney Generals Office and contact your local media outlets.

    Read More
  15. User Score
    0
    May 16th, 2019
    3 people found this review helpful!
    In Feb 2019 our auto pay for our Guardian was sent to Brinks Home Security. We never received a notice from either companies that our contract had been sold to Brinks. Both company’s are sketchy and am very disappointed.
    Read More
  16. User Score
    8
    May 12th, 2019 West Bloomfield, MI
    1 people found this review helpful!
    Recently upgraded from a hard-wired Guardian Protection system to a wireless. Technology is fantastic. Definitely worth the cost.
    Read More
  17. User Score
    8
    May 9th, 2019 Evans City, PA
    1 people found this review helpful!
    Ok. Follow up on upgrading systems. Sales man was to follow up with me concerning new equipment
    Read More
  18. User Score
    10
    May 9th, 2019 Phoenix, AZ
    0 people found this review helpful!
    I love that they are so quick to respond
    Read More
  19. User Score
    10
    May 9th, 2019 Kansas City, MO
    0 people found this review helpful!
    Excellent people. Always friendly and ready to help. Very patient with those of us who fail to turn off alarm before letting dog out!
    Read More
  20. User Score
    8
    May 9th, 2019 Castleton, IN
    0 people found this review helpful!
    I like their reliable service and support. The system could be a bit more modern and communication from the company could be better.
    Read More

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Our Score
8.4
User Score
5.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

509
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,415