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Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Professional installation. Monthly monitoring starts at $29.99/month.

Our Score
8.3
User Score
4.7

Or By Phone:  1-(866) 239-1577

Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

452

This Review is maintained by Chase Sagum

Review Last Updated: May 31, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

The Good

  • Protection Packages
  • 24/7 Monitoring
  • Guardian System
  • Customer Reviews

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian System

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

The Bad

  • Not Available Nationwide
  • Transparency Issues
  • Negative Reviews

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Reviews

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

The Bottom Line

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We encourage those who are interested in Guardian security systems to read several Guardian Protection reviews and take the time to conduct personal research before signing any contracts.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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452 Guardian Protection Reviews

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  1. User Score
    8
    April 1st, 2019 Sewickley, PA
    1 people found this review helpful!
    We only had to call Guardian once and it was very prompt and good. I only have the basic security system, but it works fine for me.
    Read More
  2. User Score
    10
    April 1st, 2019 Charlotte, NC
    0 people found this review helpful!
    I’m on a fixed income so I wish the rate was a little bit lower. The sales person was very knowledgeable and took his time explaining everything to me. I have accidentally set the alarm off and within seconds the phone rang to make sure I was okay, and nobody was frustrated that I set it off.
    Read More
  3. User Score
    10
    April 1st, 2019 Woodbridge, VA
    0 people found this review helpful!
    I have accidentally activated the alarm several times and they were very calm and walked me through everything. They made sure I passed my system, they have fantastic customer service.
    Read More
  4. User Score
    10
    April 1st, 2019 Hemet, CA
    0 people found this review helpful!
    They’ve been there every time we’ve needed them. They are extremely knowledgeable and nice as well. They were able to do the equipment exactly the way we needed it done.
    Read More
  5. User Score
    10
    April 1st, 2019 Lovettsville, VA
    0 people found this review helpful!
    They provided good coverage for the house and it seems to work fine.
    Read More
  6. User Score
    10
    April 1st, 2019 Atlantic City, NJ
    0 people found this review helpful!
    Service is terrific, I get a response right away and I feel very safe and secure with them. It’s very reasonably priced, I’m thrilled with what I am charged monthly. I like that I am connected to both the police and fire department. The only thing I didn’t like was the time frame for arrival was like 4 hours, but other than that everything is terrific.
    Read More
  7. User Score
    10
    April 1st, 2019 Detroit, MI
    0 people found this review helpful!
    Anytime anything goes wrong, Guardian gets in touch with me. The system works and I haven’t had any problems with it since I got it. Keep up the good work!
    Read More
  8. User Score
    10
    April 1st, 2019 Austin, TX
    1 people found this review helpful!
    I don’t have any issues with it and whenever I call they take care of it in a timely manner.
    Read More
  9. User Score
    10
    April 1st, 2019 Grapeville, PA
    0 people found this review helpful!
    The representative was good, and the panels are very nice, I think it’s better quality. I feel very safe with it and everything has gone well.
    Read More
  10. User Score
    10
    April 1st, 2019 Leander, TX
    0 people found this review helpful!
    They have the best support and answer our questions. It’s simple to run as well.
    Read More
  11. User Score
    10
    April 1st, 2019 Selbyville, DE
    0 people found this review helpful!
    It does its job and everything that we pay for it to do.
    Read More
  12. User Score
    8
    April 1st, 2019 Trotwood, OH
    0 people found this review helpful!
    I don’t have any of the special features on this alarm, so any alarm would do the same thing. The remote they gave us fell apart a few days after and we didn’t get another one.
    Read More
  13. User Score
    10
    April 1st, 2019 Hayward, CA
    0 people found this review helpful!
    The voice monitor is nice, you can speak right to a representative and they can walk you through certain steps. The product is high quality and they are quick and courteous with their responses.
    Read More
  14. User Score
    8
    April 1st, 2019 Englewood, FL
    0 people found this review helpful!
    I like the WIFI connection and the App, but they could have a lower price.
    Read More
  15. User Score
    8
    March 28th, 2019 Heath, TX
    0 people found this review helpful!
    I like that I get email every time alarm is set on or off.
    Read More
  16. User Score
    8
    March 28th, 2019 Charlotte, NC
    0 people found this review helpful!
    I like the ease of use and customer service
    Read More
  17. User Score
    10
    March 28th, 2019 Camden, DE
    0 people found this review helpful!
    Always there when needed and very helpful.
    Read More
  18. User Score
    3
    March 27th, 2019 Cleveland, OH
    0 people found this review helpful!
    Absolutely horrible when trying to cancel. We moved a year ago and I called to cancel service. Gentleman told me it would be $638 to cancel because we still had 16 months left on our contract or I could continue to pay monthly and cancel in the future when the balance is lower. It is now a year later, I called and found out, they never quit monitoring at the house we moved out of and now they are saying that I not only will have to pay the remainder of my contract, but also a $750 early termination fee.
    Read More
  19. User Score
    2
    March 25th, 2019 Herndon, VA
    0 people found this review helpful!
    They are overpriced and they use outdated devices. Everything about money for them.
    Read More
  20. User Score
    5
    March 20th, 2019 Irving, TX
    0 people found this review helpful!
    I have had guardian for a 36 Month contract, which the 36 months was up in 2018, I tried cancelling , but they said it renewed for another 3 years. I did not know this, and I thought the contract would be month to month. I live in texas, and wanted to know what I can do to get out of this 2nd term. Please help
    Read More

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Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

452
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368