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#3
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Guardian Protection Reviews

Reviews of Guardian Protection from real customers
(321 verified)

Our Score
8.4
User Score
3.3

See Top Rated

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
321

Overall Score

Based on ranking criteria
8.4 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Alex
    July 18th, 2018 Charlotte, NC
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish "standards". My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the "cancelled" meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.Read More
  2. User Score
    8
    Alexander
    September 5th, 2018 Homestead, PA
    I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.Read More

The Good

  • Special Pricing for besthomesecuritycompanys.com Visitors
  • Superior Home Security Features
  • Cellular Monitoring
  • Home Automation Options Available
  • Guaranteed Rate-Fix with 60-Month Contract

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. The alarm company offers three separate home security packages with 24/7 professional monitoring to fit a variety of budgets and homes.

  1. Edge Essential – Includes a central touchscreen control keypad in-home monitoring station, window/door sensors, and motion sensors.
  2. Edge Control – Includes all features of the Essential package plus the customers choice of one home automation device.
  3. Edge Premium – The most complete home security system with home automation. Includes all features of the other packages, the choice of one home automation device, plus two indoor Wi-Fi security cameras with night vision.

Unlike some companies, Guardian Protection also offers a number of home automation features, branded as Guardian Edge. They allow users to control their security system remotely and prevent false alarms. Home automation comes standard on all but Guardian Protection’s most basic service and gives customers the freedom to control security features, climate control, and light fixtures all from Guardian Protection’s useful mobile app.

Consumers may choose from smart door locks, thermostats, light modules, or garage door switches for home automation.

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed. The GE Simon XT control panel can let homeowners know whether window sensors or door sensors were activated and when. A customer will also have the option of Guardian’s two-way voice feature, a hands-free emergency calling feature that lets you speak directly to a Guardian monitoring center operator from anywhere in the room when an alarm is triggered.

Guardian Protection provides a “Family of Guarantees”. With the Best Price Guarantee, Guardian Protection Services will “match any comparable written quote or qualified internet offer for installation and activation of a base home security system.” The theft protection guarantee states the company will give you up to $500 toward your insurance deductible if your home is burglarized while being monitored by their system. Charging customers a fixed rate for such a long time is also something that sets Guardian Protection apart. Additionally, Guardian does have a fairly unique feature in its cancellation policy that allows customers to keep their home security equipment even after they have canceled their contract.

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.

Guardian Protection also offers special pricing for besthomesecuritycompanys.com visitors. To receive this special offer, visit the Guardian Protection website through one of the links featured on this page.

The Bad

  • More Expensive System
  • Unknown Cancellation Policy
  • Poor Online Transparency
  • Limited Availability

Guardian Protection boasts high-end, cutting-edge technology and equipment, including motion detectors, window sensors, video surveillance, smoke detectors, and the aforementioned control panel that allows for two-way communication. However, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery. The Guardian Protection website proffers little useful contract information regarding policies, terms and conditions, and exclusions. Customers are largely at the mercy of the terms of the actual contract, which is delivered in an electronic format. Several customers have complained that these contracts are not only difficult to read but can also sometimes be inaccurate.

Guardian Protection is not a nationwide home security, burglar alarm provider, and the following 16 states are the only that they service: Connecticut, Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.. While Guardian Protection still manages to service most of the country, other top home security companies have true nationwide threat protection.

The Bottom Line

Guardian Protection is a top performer in the home security industry. The company employs the latest technology with its high-end equipment and provides flexible pricing options that fit most budgets. Guardian Protection also provides some unique features, such as a fixed-rate 60-month contract that set it apart from the competition; however, customers should also be aware that Guardian Protection does not service every state, and unless they read the fine print of the contract they could be paying more than they expected for Guardian Protection services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

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321 Guardian Protection Reviews

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  1. User Score
    8
    November 1st, 2017 Alpine, UT
    4 people found this review helpful!
    The salesperson talked me into it. It has been alright, though they had to come back out to redo something. They also had to come a couple of times to fix some troubles I had with the door. It wasn’t really a bad problem. The service is a lot more expensive than what I used to have, so I don’t like that.
    Read More
  2. User Score
    0
    October 28th, 2017 Richmond, CA
    7 people found this review helpful!
    This company is a joke for service. When I had the system installed AMP security took calls for the first year then it went to Guardian. Guardian does not have service people in my area they subcontract out. They never seem to know their schedules. I had a camera go bad and signed an agreement to have camera replaced on 10-10-17 for work to be completed by 10-24-17. This is for a Honeywell camera available easily. They didn’t bother to order until 10-18-17 so it didn’t come in. A supervisor said she was going to have one sent to my house for a 10-28-17 repair and that didn’t happen she said it would be in the warehouse for the tech that day. I called today to reconfirm 5-7pm appointment now they say the tech can’t get parts out of warehouse on a Saturday. Why no one knew this on Friday is amazing. So now my wife and I have rearranged our schedules twice and no show. They couldn’t tell me when they will be out. I had a door switch go bad they were supposed to order earlier this year and after no work for about 10 days I ordered and replaced the switch myself. This is definitely not the company I thought I was getting alarm service from and I’m very sorry I did. When you call every one is sorry for holdups but nothing gets done. Service is in no way what was promised when we bought the system
    Read More
  3. User Score
    0
    October 25th, 2017 Swarthmore, PA
    6 people found this review helpful!
    Heartless company; I asked to have service cancelled since where we are moving, there is no need for home security. Told me I would still be responsible for payments for 46 months. What? Would I still be responsible if I had to go to a nursing home? Yes! How about if I die? Yes! Really! I will continually tell people NEVER GET INVOLVED WITH GUARDIAN!
    Read More
  4. User Score
    0
    October 25th, 2017 Sandy, TX
    8 people found this review helpful!
    Things to check:
    – date on contract: if your house is being built (or you haven’t moved in) make sure that the date on the contract matches the date that the equipment will be installed. my cancellation policy had expired long before my house even existed, and they don’t care.
    – cancellation policy: even though it’s not written anywhere, the phone reps will quote you a cancellation policy that says you owe the full deferred amount for the equipment, plus remaining monthly service charges. However, they will not provide it in writing.
    – service is not worth the money. they do very little in the way of incentives or customer service. you don’t hear from them until you owe money. they also offer less than other companies for the same amount of money.

    My opinion: any company that has a shady cancellation policy should be avoided.

    Read More
  5. User Score
    2
    October 25th, 2017 Stevensville, MD
    3 people found this review helpful!
    Because I want to use my bank to electronically pay the monthly fee I have to have paper billing and pay a $2.00 fee. I requested email billing but was told that was not possible and to just tear up the paper bill when it arrived. This seems like a dumb way to run a business. Why not just say OK we will send email notification but will still have to charge you a $2.00 fee since we don’t trust you to pay your bill.

    The salesperson assured me it was no problem to pay the bills electronically but never mentioned paper billing and the $2.00 charge.

    Unfortunately I signed the contract so will be paying $49.77 for the basic package for the next 3 years.

    The techs who converted the system were great but their billing procedures not so much.

    Read More
  6. User Score
    0
    October 25th, 2017 Glendale, AZ
    4 people found this review helpful!
    We have had continual issues with the therostat. Keep replacing the batteries every week and the A.C. cuts out because the stupid thermostat doesn’t work correctly. We love in AZ so air conditioning is a necessity. I called to have it services and Guardian wanted to charge me to look at their thermostat they put in. I told them Im cancelling and they charge $1250 to cancel and we have 4.5 years left on the contract. They won’t suspend the contract either of you need to. We plan to stay at a rental temporarily until we buy another home and we still have to play even if the system isn’t operational for a few months. They did end up sending a repair man last week to fix the thermostat but it cut out again today and I came home to a very hot house. My kids and my dog were suffering. I’m completely fed up with this company. They don’t keep anything secure. I got a message the back door was tampered with twice and it’s not like they call. I happened to look at the tablet screen and it had happened days ago. Waste of money. You’d be better off buying a dog.
    Read More
  7. User Score
    0
    October 22nd, 2017
    7 people found this review helpful!
    Can not cancel your contract. Customer service holds you go the length and will not negotiate a price change if you find a lower amount. Want 2x the cost of the monthly payment for the balance of the month go break contract. RIP OFF.
    Read More
  8. User Score
    0
    October 8th, 2017
    6 people found this review helpful!
    Guardian Protection Services is not a good choice for home security. For anyone thinking about getting it. Their sales reps make false statements. And after explaining this to their Customer Care department, they insulted me. This is not how you run a business. Customer service is one of the biggest parts of running a good business. And therefore I will not recommend Guardian to anyone.
    Read More
  9. User Score
    0
    October 7th, 2017 Lansdale, PA
    4 people found this review helpful!
    Cancell contract they keep billing. Lie on phone. Device falls off wall weeks after installation and they charge to repair. Horrible.
    Read More
  10. User Score
    0
    October 7th, 2017 Bend, OR
    3 people found this review helpful!
    We were having an issue with our alarm interface plate in our residence displaying some kind of warning light. We tried contacting customer support several times about this issue and coud never get an answer as to what the warning light was actually indicating let alone get someone to tell us how to fix it. When we finally cancelled service, they charged us for the following month since they seem to need 30 days to cancel service. I guess they must need the full 30 days so they can factor how they will cover the $43 they will be missing from their budget. I honestly hope they didn’t have to fire anyone because we cancelled.

    Terrible company with terrible customer service and practices. Go with someone else for your home security needs.

    Read More
  11. User Score
    0
    October 2nd, 2017 Forney, TX
    4 people found this review helpful!
    Guardian protective services does not provide reliable support.
    We requested a service call for their systems failure to connect with their monitoring system twice and both times the repair agent never showed up despite calling and confirming the appointment.
    When we tried to cancel the service due to lack of professionalism and functioning system, they informed us that we would have to pay $1250.00 cancellation fee even though there was only 10 months left on the contract.

    Stay away from these shysters! They are the poster children of what is wrong with the corporate mentality in the USA Today. Customer service and respect is lost in blinding greed and corruption of this companies policies.

    Read More
  12. User Score
    0
    September 30th, 2017 Irving, TX
    3 people found this review helpful!
    We pay $64.00 mo for alarm and only have sensors on front door, back door, and in living room. No window sensors. Our camera was taken to be repaired 3 years ago and was never replaced. We still have 2 years left on our contract. I miss my old ADT.
    Read More
  13. User Score
    2
    September 26th, 2017 Baltimore, MD
    3 people found this review helpful!
    Traaaaash!! They showed up at my house construction offering their services aaying they would be available to activate the service as soon as I have my internet up…So when I moved, they wanted me to wait a month and half before they were available. Naturally I went with another company because that is absurd considering I travel for work. So I called to cancel and was perfectly okay with paying for the equipment since it was installed but 750.00 fee for a service that was never activated?? I haven’t even been in the house for 30 days. So RUN if they try to offer their services Smh and that my friends is how they make their money. So glad I’m out. 750.00 was worth leaving this nonsense out of date service.
    Read More
  14. User Score
    1
    September 21st, 2017
    7 people found this review helpful!
    Do not invest in this company.So many negatives. Including morally and ethically wrong. My house when i purchased already had an alarm.and was wired as such
    It was ranger..i called the number and guardian i guess bought them out. My contract ends in may 2017..after 5 years. In my 5 years..crap. i got charged for install when in fact the only thing that was added was a box in the hall upstairs to be able to communicate. And it never did properly for over 2 years. Yes i had problems and could not communicate effectively. Ive been charged service fees for magnets that fall off. (Just one time for that experience) Everytime ive called to discuss camera’s and what it is that i want..ineffective or cost was rediculous. I didnt know as well for 5 years..until last year 2016 i asked them to send me a copy of what was signed on a tablet! No copies no nothing. Just a rush to get you to sign.

    Currently in my neighborhood alot of break ins. I saw somebody from a different alarm i inquired and want different. I have no up to date nothing all old and nothing smart and pay $55,15 a month. Not happy.
    I called today to find out how muchbit would be to break it and transfer. The loyalty department quoted me over $800. This is Sept. From sept to then end on my contract in may 2017 should be $440. Are you serious! Ethically wrong! Rip off big time. Its some seroous mess. Do Not Go with Guardian.

    Read More
  15. User Score
    1
    September 21st, 2017 Kearny, NJ
    1 people found this review helpful!
    It takes about 10 minutes to confirm a false alarm and talking to customer service is like talking to a brick wall. Jose Cespedes
    Read More
  16. User Score
    0
    September 15th, 2017 San Jose, CA
    3 people found this review helpful!
    Seriously, do not sign up with this company. They are dishonest and value a few bucks more than customer good will.

    I signed a 3 year contract with them at my old house. We unexpectedly had to move 1 year in and asked if we could cancel. They said no because we still had 2 years on the contract. We agreed since we signed the contract. But we told them we would not renew after the contract was up since we no longer lived at that address.

    So fast forward 2 years. They renewed the contract without telling us. They’ve overcharged us 2 months so far. I just caught the charges and called them to cancel and to get a refund.

    They refused to give a refund because they claim that they tried to contact us to see if we wanted to renew or not but never got a hold of us.

    1) We never received any calls from them.
    2) Despite the fact we told them NOT to renew the contract, they still renewed. We don’t even live there anymore.
    3) An honest company that actually values customer good will would have an early termination program in place. Maybe with a termination fee. Not these guys.

    Please look elsewhere for your home alarm system needs.

    Read More
  17. User Score
    0
    September 14th, 2017 Buena Vista, CO
    4 people found this review helpful!
    So, we fell for some door to door salesman a little over a year ago who convinced us to switch to Guardian from ADT (who we were happy with). He was NOT wearing a Guardian shirt, and did not introduce himself as a Guardian employee. He led with the promise of upgrading our monitoring equipment for free, and didn’t make it clear we were switching to Guardian until we were signing papers. He did not explain the term length of the contract, or the cancellation policy. We move frequently, and typically never sign more than a 2 year contract for anything. I admit, it is our fault that we trusted this guy and didn’t read the contract, but does anyone read all of the fine print? Lesson learned here today when we tried to cancel after we sold the house. They informed us that we are locked into their $60/month service for another 46 months!! Our only out is to pay the $1250 cancellation fee or get some other sucker to transfer our service to. Avoid this company like the plague.
    Read More
  18. User Score
    0
    September 8th, 2017 Hampstead, NC
    5 people found this review helpful!
    This is the worst Customer NO Service company ever!!! The sales and install people are very knowledgeable and very helpful, however, they do not tell you the truth regarding cancellation of the online contract that they scroll very rapIdly through. We tried unsuccessfully for weeks to cancel the contract on our home which had been sold. The new owners signed up for the service and we were also double billed for the month of September. Their customer service representatives were the rudest, most unprofessional people I have ever dealt with. I would never recommend this company to anyone.
    Read More
  19. User Score
    0
    August 28th, 2017
    2 people found this review helpful!
    They came to my front door a couple days after I moved in, we were still unpacking and it all sounded great, they came out to install where they had me sign a two year contract. Which we did. The installer was here till 9pm and still couldn’t get it right, sounding alarms for hours and hours… we already had an alarm system, all they had to do was connect to their key pad. Said he would be back to finish… never did. The system would go off randomly for no reason, and called the fire department who responded twice. When we called customer service… with the alarm sounding, they said the alarm was not going off. I asked her if she could hear it, she said it wasn’t on their system! We asked for a tech to come out and fix it, they wanted to charge us! They promised us two key pads, never came back to install the second one and when we called on that, they said there was no notes and they were going to charge us for it. Finally, in order to use the system we scheduled the guy to come out, saying we would pay, I took the day off work, he never showed and they still tried to charge me. So we decided to cancel. They said the cancellation fee was equal to the monthly fee for the remainder of the two year contract (we were only three months in!), which was over a year and a half left. So we had them turn the system off and continued paying for the two years, called to cancel on the two year anniversary and now they say it was a three year contract! These people are liars and thieves. Do not do business with them.
    Read More
  20. User Score
    1
    August 20th, 2017
    2 people found this review helpful!
    I got my alarm in February 2012 the month after my house was broken into, was told if I cancel early free would be amount left due monthly payment x months left, right now I should be under $500 and they are telling me it’s over $2500 to cancel. I would gladly take them to court but I can’t afford the $60 a month for the alarm anymore so I definitely can’t afford that. Plus it’s not worth the price for only a sensor on front and back door.
    Read More
  21. User Score
    1
    August 11th, 2017
    3 people found this review helpful!
    Guardian promised an upgraded security system with a 24 month contractual deal. When the technician arrived all he had was an order for a battery and a remote control. After an hour of agony with customer service, guardian apparently Had no record of our upgrade agreement and had to input it again. They extended my 24 months to 36 months, and have to come back to install my upgraded system. I’ve been a customer since 1999 and this was an unacceptable experience.
    Read More
  22. User Score
    3
    August 10th, 2017
    5 people found this review helpful!
    My brother in law had this system installed at his home- worked as advertised however when he was forced to move into assisted living we cancelled the service the technician came and got the equipment however the company would not waive the monthly (55.00) fee- discussed with company representatives , provided a letter from nursing home etc but they still want their money. Filed a complaint with consumer protection agency against them in my home state- will see where that leads
    Read More
  23. User Score
    0
    August 9th, 2017 Roanoke, VA
    1 people found this review helpful!
    I had guardian service installed in my home and its horrible!!!!. Someone tried to break in and the alarm was so low that you could barely hear it. I called customer service and they did nothing. I decided to let the service go and now I,m being sued for 3,000 dollars for breach of contract. Why was I being forced to keep something that find,t work?. I advise anyone who is thinking about getting Guardian service to think long and hard, they are nothing but A RIPOFF COMPANY.
    Read More
  24. User Score
    0
    August 2nd, 2017 Riverside, CA
    6 people found this review helpful!
    Horrendous service. They couldn’t get our motion sensors working for over 3 months despite multiple visits from different techs. The techs are all from a different company and have told me totally different reasons as to why the system is not working. All of them were ill trained and wasted my time.
    Customer service also has a automated system that calls at around 1 am PST, which is totally unacceptable.
    This company cannot seem to get anything right.
    I am currently on hold (for the last 2 hours now) to cancel service.
    Stay away.
    Read More
  25. User Score
    0
    August 2nd, 2017
    4 people found this review helpful!
    This is a crap company. They get authorized dealers to do their dirty work. They seem to target older people and pressure them into signing a 5 year contract while telling them they can cancel at any time. They suckered my mom into getting one of their alarm systems. I checked into them after I found out she got one. Found all the bad reviews and told my mom to cancel it right away. It was about 2 weeks after they installed the system that we tried to cancel it. The dealer wouldn’t answer the phone. Called 2 or 3 times a week for 3 weeks and they still wouldn’t answer the phone. We left many messages saying that we wanted to cancel with no reply. I strongly recommend not buying anything from this company. Looking for a good security system, I would go with SimpliSafe. BBB approved and you install it yourself and it’s only $14.99 a month for monitoring.
    Read More
  26. User Score
    0
    July 25th, 2017 Phoenix, AZ
    3 people found this review helpful!
    Do not buy security monitoring from this company without checking first with how long it takes your city police department to issue your permits for your alarm company. Arlington, TX police department told me tonight it takes up to 90 to 120 days to issue the permit on average when dropped off at the police department yourself. Our house was broke into tonight 7/24/2017 while we were in Phoenix, AZ for my father in laws funeral. We got an alert that the glass had been broke, when we called into Guardian we were informed by the customer service that they could not call the police department out to our house because a permit had not been issued. I have been with the company for only 2 1/2 months. In those few months we have had camera failures, garage monitoring failures, window sensor failures, etc. When we call into them they blame it on AMP who sales the equipment, they just do the monitoring but they do not. When you call AMP out to check the equipment they say its an internet uploading issue.

    We had Vivant before them. we switched to try to save money. Huge mistake! While with Vivant we had same internet service and 3 more camera’s than we do now and all the sensors on the windows we do now and NEVER had this problem. In fact we went through the same issue with permit with them and we never got the excuse or sorry if your house is getting broke into, but we cannot call the police. As soon as I get home, I will be calling to find out how to pay out to get out of this contract and go back to Vivant!

    Do not put your life, your families life our any animals lives in danger in TEXAS. They do not care about there customers safety!

    Read More
  27. User Score
    1
    July 22nd, 2017 Philadelphia, PA
    2 people found this review helpful!
    Very poor technical support. Once you get issues with the Guardian alarm system, you are in trouble. I had to schedule 3 technical services the past week and the system still fails. While fixing one issue each technician created additional issues instead. I am waiting for the 4th tech person now. Can’t leave on vacation since the system isn’t working properly.
    Read More
  28. User Score
    1
    July 10th, 2017
    2 people found this review helpful!
    Don’t go with this company especially with Ranger technology company in DFW area, they will rush you to sign the contract and after that, they just walk away, very bad business model, be aware.
    Read More
  29. User Score
    0
    July 2nd, 2017 Tampa, FL
    2 people found this review helpful!
    I had to cancel the service due to faulty modules and several false alarms. The company would not let me out of the required five year contract without a large payout. The salesman never told me I was signing a five year contract or I would not have agreed to the time. Salesman just indicated the signed contract was to allow work on my home. I had my home in Michigan and a second home in Florida installed at the same time. I had the same problems on both homes
    I would not ever use Guardian..
    Read More
  30. User Score
    3
    June 28th, 2017
    3 people found this review helpful!
    While I really enjoyed the gentleman who I stalled our service, our interaction with the technicians when our rear camera stop working 9 days after being installed was not what I expected. I initially called and reported the issue however the technicians were not in. I was told they would call me once they got in. I specifically asked if I needed to be home for them to troubleshoot the device since I knew u had to work and was told they could troubleshoot it from their end without my husband or I being present. When the technician called back, later that morning, I was told the opposite, that I did need to be home. While this was disappointing, there was nothing my husband and I could do since we both had to work. I called guardian when I got home and was connected with another technician. I told the technician how my husband followed all the troubleshooting tips on the app such as unplug and replug the camera back in,etc…i assumed they had some other tops or could remotely do some some diagnostic test from their end but that wasn’t the case. The technician apparently wasn’t listening and instead asked a few si.ple questions 1) what light is one, to which I replied none. 2) what light is usually one, to which I replied I had no clue since I didn’t install it (I felt like he should know what light should and should not be on when the camera is working properly). And lastly, he asked me if the camera was plugged in. While I am aware that people probably call complaining of nonfunctioning stuff only to realize it wasn’t plugged in, previously in our conversation i specifically told him we unplugged and plugged it back in as one of the troubleshooting options. And to top it off, he then asked what we did yo the camera. After all of this piss poor customer service and useless tips, he then told m us that he could have a technician come out but the earliest appointment is a week away so we are paying for something we can’t use.
    Read More
  31. User Score
    0
    June 28th, 2017 Arlington, TX
    1 people found this review helpful!
    The representative for this Company was completely misleading. The house is a lease , not owned. He lied to us , my daughter and I, promising no upfront charges( a $250 dep was charged) and a 5 year agreement (NOT A CONTRACT) that after 5 months you could terminate it. A copy of the contract was never given to us. Since the day we got it installed my daughter has been calling the representative, the customer service department and even a manager to no avail. The last thing we heard is if that we move, we have to sign another 5 yr contract with them.
    DO NOT do any business with this company!!!!!!!
    Read More
  32. User Score
    5
    June 24th, 2017 Phoenix, AZ
    1 people found this review helpful!
    A sales rep came to our home telling us there’s been criminal activity in the area & that as new home owners, we were selected to promote their company at no charge; actually Guardian would pay us $100 to have their sign posted in our yard. Then the sales pitch for the system was presented. We were told we’d receive $1500 – $2000 in “free” security equipment plus free installation if we contracted for monthly monitoring. Looking online I see that all equipment is provided at no cost. We did save the $99 installation fee plus received $100 cash. I am not dissatisfied if Guardian’s service but sure don’t appreciate being mislead with false information when presenting information while making financial decisions.
    Read More
  33. User Score
    0
    June 21st, 2017
    0 people found this review helpful!
    After having Guardian for a 3 year service contract we decided to renew for another 3 years. One year later we had to make a sudden move. Guardian does not service new location and yet we are still paying for the service as they will not cancel the contract.
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  34. User Score
    0
    June 19th, 2017
    7 people found this review helpful!
    AMP+ Guardian
    I would NEVER recommend this company!!! (or team up)
    For 1 thing they have somehow forged a BBB site on their representatives devices that says they have an A rating, that they showed me, looks COMPLETELY legit, being pulled up online, not being stored on their device.
    In 20 days since getting the service we have not even for a single day had a properly working outdoor camera! Not 1!! They have come out multiple times to service &/or replace it, no improvement & replacements worse then the original, No exaggeration!!!
    Every time I make a compliant it’s doing this or not doing that, they have said & I quote “that’s normal”. I’m sorry but an outdoor camera that it’s whole purpose is to video-record & monitor, that is NOT doing it’s intended purpose is NOT normal.
    Oh! & their cancellation policy? is in 2 parts! Very tricky, they know people only will read (if at all) some of the contract-so they have a cancellation part that says you have to pay for the equipment (which makes sense, so no problem), the part that’s buried is that it costs $1,850.00 regardless of WHEN you choose to cancel (after 3rd day-you call on the 4th BAM $1,850!).
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  35. User Score
    0
    June 12th, 2017
    5 people found this review helpful!
    Worst company every !!! System is faulty !!! They take no accountability !!! Thanks !!! My contact is finally over !! And they give you thee hardest time to cancel !!! Beware of this company !!!
    Read More
  36. User Score
    0
    June 12th, 2017
    6 people found this review helpful!
    Cannot cancel my contract which was never explained to me. These salespeople travel all over the country. Rushed to install my system and got out of town. I would give anything to be done with this contract I knew nothing about. 5 years!!
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  37. User Score
    2
    June 12th, 2017 Rockville, MD
    5 people found this review helpful!
    I ordered a camera system from Guardian after having their alarm system for 12 years. The camera system has been nothing but trouble. It has never worked the way they said it would from day one. They have tried everything to fix it but still same problem: I can’t ever review anything that happened past two weeks and I was told I would have 30 days worth of viewing. Also, when I am able to review something from two weeks prior if I even rewind or fast forward it the system jams up and I get an error message that sometimes lasts days. I called today to ask for my contract to see about getting out of this bad situation and instead of sending me the contract for the camera from a few months ago, they send me the contract from the alarm I got 12 years ago! I am completely frustrated and have been given so many reasons as to why I can’t view things it’s ridiculous. I got these because I have a stalker and so far I’ve missed everything the person has done because the cameras didn’t replay! I”m so sorry I signed up for this. I loved my alarm system and never had any problems with it at all. Their camera system stinks. Don’t waste your time! If I cancel their camera service, I’m stuck with cameras that won’t work. I’d have done better getting cameras from Home Depot! What a waste of money. I’m not paying for something that doesn’t work as I was told by their sales rep and tech…guess I’ll have bad credit now and will have to get a new alarm system from someone else. Not to mention having cameras hanging off of my house that won’t work.
    Read More
  38. User Score
    1
    June 8th, 2017
    4 people found this review helpful!
    I was not home when my husband signed contract, I do not want this system. When wanting to cancel..can not, must Buy it out right,which is expensive. Also, we were having new windows put in when system was installed, salesman said they would come back to do windows…only to find out it will cost even More money for that which he had understood was part of original contract…Not! I am upset that as co owner of our home I have no say, even though my name is not on contract?! I feel the salesman was misleading and customer service is crap!
    Read More
  39. User Score
    0
    June 6th, 2017 Cleveland, OH
    2 people found this review helpful!
    Said I would be charge next month, but charged me this month.
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  40. User Score
    0
    June 2nd, 2017
    3 people found this review helpful!
    Guardian Protection is terrible. Their equipment is not reliable and malfunctions, and when it does their phone tech support cannot figure out what is going on. The only answer is to replace the batteries, even when you have already done it that same day. They tell you they will fix things remotely or silence continued beeping because of malfunctions remotely, but you still get woken up in the middle of the night from the beeping. Then they want to charge you a fee to come out and fix their broken equipment, When you talk to their “loyalty department” (aka hostage department) they are happy to remind you that any early termination fee will cost you $1250 and don’t seem to care if you leave. So, I am sitting and waiting for a service call with part of my system not working. But there is no talk of a discount or credit, no attempt to speed up the service call, no one seems to care. All around a very poor experience. My recommendation: Do not use Guardian Protection.
    Read More
  41. User Score
    1
    May 31st, 2017
    2 people found this review helpful!
    Horrible customer service.
    Read More
  42. User Score
    0
    May 22nd, 2017 Washington, DC
    8 people found this review helpful!
    I have been a customer with guardian for close to 20 years and loyal. But now i see how loyal the are to me. As of right now they have not monitor my service and request payment.. I had a conversation with one of they”er service agents who rude and informed me that they will continue to bill me without any monitoring and I asked him twice and his response was yes we will continue to bill you..!!. Is this how they treat loyal customers.
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  43. User Score
    0
    May 22nd, 2017
    4 people found this review helpful!
    I have had nothing but issues since I had cameras installed with guardian,when I call for service my appointment isn’t for a week later I have been without my cameras now for 4 way,$1,000 to break my contract gtfo, this is the last time I will call for a tecnichian to come out I will break my contract so many problems
    Read More
  44. User Score
    0
    May 19th, 2017 Secaucus, NJ
    5 people found this review helpful!
    Disgusting crooks. Sold my 87 year old father a 5 year contract. He had to be moved into assisted living within a year and they said he had to pay out the remaining 50 months with no consideration of the circumstances. They should be reported to the better business bureau as well as law enforcement
    Read More
  45. User Score
    0
    May 19th, 2017
    1 people found this review helpful!
    I woyld not recommend guardian to anyone. They are so unprofessional!! The were supposed to come to my house to twice to set up cameras but never showed uo or called. We went 3 months with no security because we were dealing with them. The general manager(greg) in Indianapolis is the worst. He was so unhelpful and rude. Whatever you do, DO NOT USE GUARDIAN!!!
    Read More
  46. User Score
    1
    May 12th, 2017
    6 people found this review helpful!
    I moved into a new how and opted to pay 199 for new system install, rather than ripping out my old one. Worst mistake ever I assumed that I was going to be getting the security I had at my other house here. That’s not the truth I didn’t get anything that I had over there and the man I spoke with in the customer service made me feel like an idiot because I don’t answer my phone during the day….. news flash some people work nights. He basically said there is not much that can be done and that I can purchase the extras. When I said what’s the cost to cancel he said 750. Like they could careless to keep a customer.
    Read More
  47. User Score
    0
    May 10th, 2017
    2 people found this review helpful!
    This company is horrible!!!! I’m nearing the end of my contract with them and according to their contract it says the request should be in writing 30 days prior to cancellation. First of all, I’m not sure how 3 additional weeks were added to the end of my contract from what should be Aug 22nd to Sep 13th, but ok get paid 1 more month. Now I’m told I need to call again, and send in writing to cancel. why can’t you just document that I called and when you get my written request to cancel, do that and STOP CHARGING my account!!! If you can find another company to do your security, do that. I had them because the house I bought already had the security equipment already in the home. I hate their service, and know it will be a headache getting this contract done even though they’ve got 5 years out of me!!
    Read More
  48. User Score
    0
    May 9th, 2017
    1 people found this review helpful!
    I had my dream house build and Guardian was the security provider. They installed the hardware and then left. After several calls to them they kept saying someone would call to make an appointment to finish the installation. After 4 months I decided to go with another Security system, due to no follow-up from installers. The system is still not installed fully and they keep sending bills for service. Talk about a backwards company. Save your money and frustration call another security provider
    Read More
  49. User Score
    0
    May 9th, 2017
    0 people found this review helpful!
    Their salesmen are complete frauds they tell you that there is no installation fee and the next month i receive a bill for $2400 for installation fees they tell you the price is $59 a month when you get your bill it’s $71 a month overall I’m not happy with the system the cameras are down and It hasn’t even been three months yet if I could do it all over again I would never spoken to the salesman .
    Read More
  50. User Score
    7
    May 8th, 2017
    16 people found this review helpful!
    Ok,
    I have been int he security industry since high school. I joined the Marines out of high school, then worked as an Overseas Security Contractor. I decided I wanted to spend more time at home so started doing executive protection here in the states and now I am in the Security and Home Automation business. So I have been in the security field for many years. I DO NOT WORK FOR GUARDIAN! Let me say that up front. I am with a competitor. I look at reviews all the time and this site seems to have a lot of negatives about them. I will say this. I see a LOT of complaints are about cancellations. Listen, you know you are signing a 36/60 month contract. If you buy a car and take out a 60 month loan, if you lose your job or have problems. You can’t just say,”OK, I don’t want it anymore.”

    What people don’t realize is that you are getting this equipment up front. Several hundred dollars worth and even in the thousands of dollars on some systems. There is the salespersons commission and the installer gets paid too. You can’t expect a company to eat that money just because you decide you don’t want to pay anymore. I see it all the time. Someone wants the system and then get short on cash. So to save money, they would rather cancel something that can save their life or their home. Instead of cancelling their cable television or not going out to dinner one less time a month.
    As for their service, I know people that have it and love it. I can’t say I know anyone that doesn’t like it. With that said, I have heard a few complaints about installation problems before. I think those we sub contractors though. Anyway, I just wanted to get that off my chest. Stop complaining about cancellation fees and fulfill your obligation!

    Read More

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Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
29.99-59.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
321

Overall Score

Based on ranking criteria
8.4 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10