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Guardian Protection Reviews

Reviews of Guardian Protection from real customers
(350 verified)

Our Score
8.4
User Score
3.3

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
350

Overall Score

Based on ranking criteria
8.4 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Protection Packages: Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
    • Standard – Includes standard devices, smart home control, and life safety.
    • Essential – Includes all standard features plus home automation and HD video doorbells.
    • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
  • Monitoring: In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed.
  • Guardian System: Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.
  • Higher Costs: Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
  • Transparency: There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.
  • Our Recommendation: Despite offering high-end technology and security packages, customers looking for an affordable and reliable home security may want to look into other providers like Protect America and Frontpoint.

Most Helpful Reviews From Guardian Protection Customers

  1. User Score
    0
    Alex
    July 18th, 2018 Charlotte, NC
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish "standards". My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the "cancelled" meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.Read More
  2. User Score
    8
    Alexander
    September 5th, 2018 Homestead, PA
    I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.Read More

350 Guardian Protection Reviews

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  1. User Score
    3
    August 10th, 2017
    5 people found this review helpful!
    My brother in law had this system installed at his home- worked as advertised however when he was forced to move into assisted living we cancelled the service the technician came and got the equipment however the company would not waive the monthly (55.00) fee- discussed with company representatives , provided a letter from nursing home etc but they still want their money. Filed a complaint with consumer protection agency against them in my home state- will see where that leads
    Read More
  2. User Score
    0
    August 9th, 2017 Roanoke, VA
    1 people found this review helpful!
    I had guardian service installed in my home and its horrible!!!!. Someone tried to break in and the alarm was so low that you could barely hear it. I called customer service and they did nothing. I decided to let the service go and now I,m being sued for 3,000 dollars for breach of contract. Why was I being forced to keep something that find,t work?. I advise anyone who is thinking about getting Guardian service to think long and hard, they are nothing but A RIPOFF COMPANY.
    Read More
  3. User Score
    0
    August 2nd, 2017 Riverside, CA
    6 people found this review helpful!
    Horrendous service. They couldn’t get our motion sensors working for over 3 months despite multiple visits from different techs. The techs are all from a different company and have told me totally different reasons as to why the system is not working. All of them were ill trained and wasted my time.
    Customer service also has a automated system that calls at around 1 am PST, which is totally unacceptable.
    This company cannot seem to get anything right.
    I am currently on hold (for the last 2 hours now) to cancel service.
    Stay away.
    Read More
  4. User Score
    0
    August 2nd, 2017
    4 people found this review helpful!
    This is a crap company. They get authorized dealers to do their dirty work. They seem to target older people and pressure them into signing a 5 year contract while telling them they can cancel at any time. They suckered my mom into getting one of their alarm systems. I checked into them after I found out she got one. Found all the bad reviews and told my mom to cancel it right away. It was about 2 weeks after they installed the system that we tried to cancel it. The dealer wouldn’t answer the phone. Called 2 or 3 times a week for 3 weeks and they still wouldn’t answer the phone. We left many messages saying that we wanted to cancel with no reply. I strongly recommend not buying anything from this company. Looking for a good security system, I would go with SimpliSafe. BBB approved and you install it yourself and it’s only $14.99 a month for monitoring.
    Read More
  5. User Score
    0
    July 25th, 2017 Phoenix, AZ
    3 people found this review helpful!
    Do not buy security monitoring from this company without checking first with how long it takes your city police department to issue your permits for your alarm company. Arlington, TX police department told me tonight it takes up to 90 to 120 days to issue the permit on average when dropped off at the police department yourself. Our house was broke into tonight 7/24/2017 while we were in Phoenix, AZ for my father in laws funeral. We got an alert that the glass had been broke, when we called into Guardian we were informed by the customer service that they could not call the police department out to our house because a permit had not been issued. I have been with the company for only 2 1/2 months. In those few months we have had camera failures, garage monitoring failures, window sensor failures, etc. When we call into them they blame it on AMP who sales the equipment, they just do the monitoring but they do not. When you call AMP out to check the equipment they say its an internet uploading issue.

    We had Vivant before them. we switched to try to save money. Huge mistake! While with Vivant we had same internet service and 3 more camera’s than we do now and all the sensors on the windows we do now and NEVER had this problem. In fact we went through the same issue with permit with them and we never got the excuse or sorry if your house is getting broke into, but we cannot call the police. As soon as I get home, I will be calling to find out how to pay out to get out of this contract and go back to Vivant!

    Do not put your life, your families life our any animals lives in danger in TEXAS. They do not care about there customers safety!

    Read More
  6. User Score
    1
    July 22nd, 2017 Philadelphia, PA
    2 people found this review helpful!
    Very poor technical support. Once you get issues with the Guardian alarm system, you are in trouble. I had to schedule 3 technical services the past week and the system still fails. While fixing one issue each technician created additional issues instead. I am waiting for the 4th tech person now. Can’t leave on vacation since the system isn’t working properly.
    Read More
  7. User Score
    1
    July 10th, 2017
    3 people found this review helpful!
    Don’t go with this company especially with Ranger technology company in DFW area, they will rush you to sign the contract and after that, they just walk away, very bad business model, be aware.
    Read More
  8. User Score
    0
    July 2nd, 2017 Tampa, FL
    2 people found this review helpful!
    I had to cancel the service due to faulty modules and several false alarms. The company would not let me out of the required five year contract without a large payout. The salesman never told me I was signing a five year contract or I would not have agreed to the time. Salesman just indicated the signed contract was to allow work on my home. I had my home in Michigan and a second home in Florida installed at the same time. I had the same problems on both homes
    I would not ever use Guardian..
    Read More
  9. User Score
    3
    June 28th, 2017
    3 people found this review helpful!
    While I really enjoyed the gentleman who I stalled our service, our interaction with the technicians when our rear camera stop working 9 days after being installed was not what I expected. I initially called and reported the issue however the technicians were not in. I was told they would call me once they got in. I specifically asked if I needed to be home for them to troubleshoot the device since I knew u had to work and was told they could troubleshoot it from their end without my husband or I being present. When the technician called back, later that morning, I was told the opposite, that I did need to be home. While this was disappointing, there was nothing my husband and I could do since we both had to work. I called guardian when I got home and was connected with another technician. I told the technician how my husband followed all the troubleshooting tips on the app such as unplug and replug the camera back in,etc…i assumed they had some other tops or could remotely do some some diagnostic test from their end but that wasn’t the case. The technician apparently wasn’t listening and instead asked a few si.ple questions 1) what light is one, to which I replied none. 2) what light is usually one, to which I replied I had no clue since I didn’t install it (I felt like he should know what light should and should not be on when the camera is working properly). And lastly, he asked me if the camera was plugged in. While I am aware that people probably call complaining of nonfunctioning stuff only to realize it wasn’t plugged in, previously in our conversation i specifically told him we unplugged and plugged it back in as one of the troubleshooting options. And to top it off, he then asked what we did yo the camera. After all of this piss poor customer service and useless tips, he then told m us that he could have a technician come out but the earliest appointment is a week away so we are paying for something we can’t use.
    Read More
  10. User Score
    0
    June 28th, 2017 Arlington, TX
    1 people found this review helpful!
    The representative for this Company was completely misleading. The house is a lease , not owned. He lied to us , my daughter and I, promising no upfront charges( a $250 dep was charged) and a 5 year agreement (NOT A CONTRACT) that after 5 months you could terminate it. A copy of the contract was never given to us. Since the day we got it installed my daughter has been calling the representative, the customer service department and even a manager to no avail. The last thing we heard is if that we move, we have to sign another 5 yr contract with them.
    DO NOT do any business with this company!!!!!!!
    Read More
  11. User Score
    5
    June 24th, 2017 Phoenix, AZ
    1 people found this review helpful!
    A sales rep came to our home telling us there’s been criminal activity in the area & that as new home owners, we were selected to promote their company at no charge; actually Guardian would pay us $100 to have their sign posted in our yard. Then the sales pitch for the system was presented. We were told we’d receive $1500 – $2000 in “free” security equipment plus free installation if we contracted for monthly monitoring. Looking online I see that all equipment is provided at no cost. We did save the $99 installation fee plus received $100 cash. I am not dissatisfied if Guardian’s service but sure don’t appreciate being mislead with false information when presenting information while making financial decisions.
    Read More
  12. User Score
    0
    June 21st, 2017
    0 people found this review helpful!
    After having Guardian for a 3 year service contract we decided to renew for another 3 years. One year later we had to make a sudden move. Guardian does not service new location and yet we are still paying for the service as they will not cancel the contract.
    Read More
  13. User Score
    0
    June 19th, 2017
    7 people found this review helpful!
    AMP+ Guardian
    I would NEVER recommend this company!!! (or team up)
    For 1 thing they have somehow forged a BBB site on their representatives devices that says they have an A rating, that they showed me, looks COMPLETELY legit, being pulled up online, not being stored on their device.
    In 20 days since getting the service we have not even for a single day had a properly working outdoor camera! Not 1!! They have come out multiple times to service &/or replace it, no improvement & replacements worse then the original, No exaggeration!!!
    Every time I make a compliant it’s doing this or not doing that, they have said & I quote “that’s normal”. I’m sorry but an outdoor camera that it’s whole purpose is to video-record & monitor, that is NOT doing it’s intended purpose is NOT normal.
    Oh! & their cancellation policy? is in 2 parts! Very tricky, they know people only will read (if at all) some of the contract-so they have a cancellation part that says you have to pay for the equipment (which makes sense, so no problem), the part that’s buried is that it costs $1,850.00 regardless of WHEN you choose to cancel (after 3rd day-you call on the 4th BAM $1,850!).
    Read More
  14. User Score
    0
    June 12th, 2017
    5 people found this review helpful!
    Worst company every !!! System is faulty !!! They take no accountability !!! Thanks !!! My contact is finally over !! And they give you thee hardest time to cancel !!! Beware of this company !!!
    Read More
  15. User Score
    0
    June 12th, 2017
    6 people found this review helpful!
    Cannot cancel my contract which was never explained to me. These salespeople travel all over the country. Rushed to install my system and got out of town. I would give anything to be done with this contract I knew nothing about. 5 years!!
    Read More
  16. User Score
    2
    June 12th, 2017 Rockville, MD
    5 people found this review helpful!
    I ordered a camera system from Guardian after having their alarm system for 12 years. The camera system has been nothing but trouble. It has never worked the way they said it would from day one. They have tried everything to fix it but still same problem: I can’t ever review anything that happened past two weeks and I was told I would have 30 days worth of viewing. Also, when I am able to review something from two weeks prior if I even rewind or fast forward it the system jams up and I get an error message that sometimes lasts days. I called today to ask for my contract to see about getting out of this bad situation and instead of sending me the contract for the camera from a few months ago, they send me the contract from the alarm I got 12 years ago! I am completely frustrated and have been given so many reasons as to why I can’t view things it’s ridiculous. I got these because I have a stalker and so far I’ve missed everything the person has done because the cameras didn’t replay! I”m so sorry I signed up for this. I loved my alarm system and never had any problems with it at all. Their camera system stinks. Don’t waste your time! If I cancel their camera service, I’m stuck with cameras that won’t work. I’d have done better getting cameras from Home Depot! What a waste of money. I’m not paying for something that doesn’t work as I was told by their sales rep and tech…guess I’ll have bad credit now and will have to get a new alarm system from someone else. Not to mention having cameras hanging off of my house that won’t work.
    Read More
  17. User Score
    1
    June 8th, 2017
    4 people found this review helpful!
    I was not home when my husband signed contract, I do not want this system. When wanting to cancel..can not, must Buy it out right,which is expensive. Also, we were having new windows put in when system was installed, salesman said they would come back to do windows…only to find out it will cost even More money for that which he had understood was part of original contract…Not! I am upset that as co owner of our home I have no say, even though my name is not on contract?! I feel the salesman was misleading and customer service is crap!
    Read More
  18. User Score
    0
    June 6th, 2017 Cleveland, OH
    2 people found this review helpful!
    Said I would be charge next month, but charged me this month.
    Read More
  19. User Score
    0
    June 2nd, 2017
    3 people found this review helpful!
    Guardian Protection is terrible. Their equipment is not reliable and malfunctions, and when it does their phone tech support cannot figure out what is going on. The only answer is to replace the batteries, even when you have already done it that same day. They tell you they will fix things remotely or silence continued beeping because of malfunctions remotely, but you still get woken up in the middle of the night from the beeping. Then they want to charge you a fee to come out and fix their broken equipment, When you talk to their “loyalty department” (aka hostage department) they are happy to remind you that any early termination fee will cost you $1250 and don’t seem to care if you leave. So, I am sitting and waiting for a service call with part of my system not working. But there is no talk of a discount or credit, no attempt to speed up the service call, no one seems to care. All around a very poor experience. My recommendation: Do not use Guardian Protection.
    Read More
  20. User Score
    1
    May 31st, 2017
    2 people found this review helpful!
    Horrible customer service.
    Read More
  21. User Score
    0
    May 22nd, 2017 Washington, DC
    8 people found this review helpful!
    I have been a customer with guardian for close to 20 years and loyal. But now i see how loyal the are to me. As of right now they have not monitor my service and request payment.. I had a conversation with one of they”er service agents who rude and informed me that they will continue to bill me without any monitoring and I asked him twice and his response was yes we will continue to bill you..!!. Is this how they treat loyal customers.
    Read More
  22. User Score
    0
    May 22nd, 2017
    5 people found this review helpful!
    I have had nothing but issues since I had cameras installed with guardian,when I call for service my appointment isn’t for a week later I have been without my cameras now for 4 way,$1,000 to break my contract gtfo, this is the last time I will call for a tecnichian to come out I will break my contract so many problems
    Read More
  23. User Score
    0
    May 19th, 2017 Secaucus, NJ
    5 people found this review helpful!
    Disgusting crooks. Sold my 87 year old father a 5 year contract. He had to be moved into assisted living within a year and they said he had to pay out the remaining 50 months with no consideration of the circumstances. They should be reported to the better business bureau as well as law enforcement
    Read More
  24. User Score
    0
    May 19th, 2017
    1 people found this review helpful!
    I woyld not recommend guardian to anyone. They are so unprofessional!! The were supposed to come to my house to twice to set up cameras but never showed uo or called. We went 3 months with no security because we were dealing with them. The general manager(greg) in Indianapolis is the worst. He was so unhelpful and rude. Whatever you do, DO NOT USE GUARDIAN!!!
    Read More
  25. User Score
    1
    May 12th, 2017
    6 people found this review helpful!
    I moved into a new how and opted to pay 199 for new system install, rather than ripping out my old one. Worst mistake ever I assumed that I was going to be getting the security I had at my other house here. That’s not the truth I didn’t get anything that I had over there and the man I spoke with in the customer service made me feel like an idiot because I don’t answer my phone during the day….. news flash some people work nights. He basically said there is not much that can be done and that I can purchase the extras. When I said what’s the cost to cancel he said 750. Like they could careless to keep a customer.
    Read More
  26. User Score
    0
    May 10th, 2017
    2 people found this review helpful!
    This company is horrible!!!! I’m nearing the end of my contract with them and according to their contract it says the request should be in writing 30 days prior to cancellation. First of all, I’m not sure how 3 additional weeks were added to the end of my contract from what should be Aug 22nd to Sep 13th, but ok get paid 1 more month. Now I’m told I need to call again, and send in writing to cancel. why can’t you just document that I called and when you get my written request to cancel, do that and STOP CHARGING my account!!! If you can find another company to do your security, do that. I had them because the house I bought already had the security equipment already in the home. I hate their service, and know it will be a headache getting this contract done even though they’ve got 5 years out of me!!
    Read More
  27. User Score
    0
    May 9th, 2017
    1 people found this review helpful!
    I had my dream house build and Guardian was the security provider. They installed the hardware and then left. After several calls to them they kept saying someone would call to make an appointment to finish the installation. After 4 months I decided to go with another Security system, due to no follow-up from installers. The system is still not installed fully and they keep sending bills for service. Talk about a backwards company. Save your money and frustration call another security provider
    Read More
  28. User Score
    0
    May 9th, 2017
    0 people found this review helpful!
    Their salesmen are complete frauds they tell you that there is no installation fee and the next month i receive a bill for $2400 for installation fees they tell you the price is $59 a month when you get your bill it’s $71 a month overall I’m not happy with the system the cameras are down and It hasn’t even been three months yet if I could do it all over again I would never spoken to the salesman .
    Read More
  29. User Score
    7
    May 8th, 2017
    16 people found this review helpful!
    Ok,
    I have been int he security industry since high school. I joined the Marines out of high school, then worked as an Overseas Security Contractor. I decided I wanted to spend more time at home so started doing executive protection here in the states and now I am in the Security and Home Automation business. So I have been in the security field for many years. I DO NOT WORK FOR GUARDIAN! Let me say that up front. I am with a competitor. I look at reviews all the time and this site seems to have a lot of negatives about them. I will say this. I see a LOT of complaints are about cancellations. Listen, you know you are signing a 36/60 month contract. If you buy a car and take out a 60 month loan, if you lose your job or have problems. You can’t just say,”OK, I don’t want it anymore.”

    What people don’t realize is that you are getting this equipment up front. Several hundred dollars worth and even in the thousands of dollars on some systems. There is the salespersons commission and the installer gets paid too. You can’t expect a company to eat that money just because you decide you don’t want to pay anymore. I see it all the time. Someone wants the system and then get short on cash. So to save money, they would rather cancel something that can save their life or their home. Instead of cancelling their cable television or not going out to dinner one less time a month.
    As for their service, I know people that have it and love it. I can’t say I know anyone that doesn’t like it. With that said, I have heard a few complaints about installation problems before. I think those we sub contractors though. Anyway, I just wanted to get that off my chest. Stop complaining about cancellation fees and fulfill your obligation!

    Read More
  30. User Score
    0
    April 29th, 2017
    1 people found this review helpful!
    I was told this is a good alarm system, and it could be, but unfortunately since weve had this system we have had many problems. The system was purchased in March 2017 and we have been dissatisfied every since then. It’s been something every week.. it takes several days before they can send a technician out, so pray nothing happens until then…also the only way to get out of contract is to pay 1000….that’s unbelievable when it’s not even working….we’ve had the system for one month and want OUT!!!!
    Read More
  31. User Score
    0
    April 22nd, 2017 Saint Albans, WV
    0 people found this review helpful!
    I have had nothing but problems.
    Read More
  32. User Score
    0
    April 19th, 2017
    4 people found this review helpful!
    I was using ADT for my small business and had no problems. I moved my business to a new, nearby location and the salesperson who got me hooked up with ADT strongly recommended that I go with Guardian. So I made the switch because I foolishly trusted him, and was never told about the cancellation policy. 18 months later, I had to close my business due to circumstances outside of my control. Guardian will not let me out of my contract and is charging me for 18 MONTHS of service that I will not be using!!! I can’t find the salesperson who got me into this mess, either. Don’t get involved with this company. I wish I had never switched from ADT. They were great to work with.
    Read More
  33. User Score
    1
    April 18th, 2017
    3 people found this review helpful!
    If you are out of work and have NEVER Used their service. They have no compassion they turn you over to Collections. Their represtative who started you can never be reached. Be Ware. They are crooks.
    Read More
  34. User Score
    10
    April 14th, 2017 Spokane, WA
    4 people found this review helpful!
    I gave a rating of 9 because I doubt any company is 100% perfect. I just read other reviews here and suspect some were written by competing companies trying to make Guardian look bad. Plus, there are some general misunderstandings. Firstly, Guardian does not sell anyone anything. They are the monitoring company and sales are done by various dealers who handle sales, installation, and service. Some of these companies may be more honest and reliable than some others. Besides that, all of these dealers have subdealers who just do sales and not every salesperson is honest. I can tell you that Guardian has strict rules for these dealers and only when everything passes their requirements is a customer agreement accepted. Every agreement has it plainly stated whether it’s a 36 month or 60 month agreement and this is verified and initialed by the customer. You may call me biased but I’ve worked for a number of security companies and Guardian does it right. I do both sales and installations for Skyline Security which is a dealer for Guardian and I can tell you that when a system has a problem, I am required to make it right. Oh, and I see something above about Guardian not covering Washington state. Baloney. I don’t know about some other states listed but Guardian has many hundreds of happy customers in WA. Who runs this website? ADT or Monitronics?? Maybe some of the info is just very old but the false negatives are really appalling. A few complaints may be legitimate but I think most are fabricated.
    Read More
  35. User Score
    1
    April 11th, 2017 Blue Ridge, GA
    6 people found this review helpful!
    Was told when they installed my system I could call and cancel whenever I wanted as long as I gave a ahead of time notice. Turns out that was bull. Called to cancel and they said I would have to pay 3000 to cancel. I had my whole family here [7] people when I had it installed and everyone heard the same thing as I. As soon as I have this thing paid for it will be canceled
    Read More
  36. User Score
    1
    April 9th, 2017
    2 people found this review helpful!
    We started out with Monitronics and had no problems. But then these “guys” come calling and saying they are taking over Monitronics accounts. I wish I had been home alone, they would have never got through the door, however, my husband did and he was the one who agreed to the change. Terrible service, alarms going off for no reason, had to come out to replace smoke alarm three times. Everytime we set alarm when we left the house, we got a call from them saying …there was this code or that code. Now we are moving and stuck w/stupid contract for 2 more years. Monitronics was so much better. Bad mistake.
    Read More
  37. User Score
    0
    April 6th, 2017 Colorado Springs, CO
    2 people found this review helpful!
    Worst people that I have ever had the unfortunate opportunity to do business with. Pushy sales people, rude customer service, hidden fees that nickel and dime you as much as possible, and terrible technical support/website. I was happy with my ADT but a pushy sales man promised me things that they will never deliver on. If you can never do business with this company, use someone that actually cares about their customers. (I still have parts that they have failed to connect properly.)
    Read More
  38. User Score
    0
    April 5th, 2017 Saginaw, MI
    2 people found this review helpful!
    I had a bad experience with Guardian Protection as well, and true to form they installed a security system in my home as well which did not do what was expected and when they were called out to correct the problem I was also charged a fee. This system was not in my home 24 hours, and when they could not fix the problem i requested a refund. And I was told by them that I purchased the system and they refused to return my money. I had to have the system removed and I was charged another fee to have someone reputable to come out installed a system that would work and provided for me and my family the protection i needed and could not get from Guardian Protection. Gloria
    Read More
  39. User Score
    0
    April 4th, 2017
    5 people found this review helpful!
    Nathan D.,

    I have been a customer at Guardian Protection Services since 2003 (14 years) and everything was going okay. But then I upgraded with the camera (1). I spoke with them over the phone and was told this would extend my contract for 1 year, I was okay with that considering the fact that I had been with them for 14 years (I had no intentions of leaving). My monthly fee was also going to increase from $35 to $45, which was explained and okay. Once they came out and installed the camera it was not working properly. (Not picking up any humans just car lights only) so we reset it numerous times as instructed but it still did not work. We called for them to come out, they came out but the camera still never worked. So I called to have them return the camera because it does not work properly and was told, that was impossible and I owe them $350 for the camera and $195 for the repair call for a total of $545 plus the $45 monthly fee we pay for a camera that does not work. I then call to cancel the contract and was told I was under a 3 year contract (when initially I was told 1 year) and it would be over $2000 to cancel. I explained I’ve been a loyal customer for 14 years but that didn’t really matter to them.
    Nathan D is their liaison for complaints and he really does not try to help. He gave the $195 credit for the service call (which I should have never been charged) but would not take back the camera that has never worked and is still charging me $350 and monthly fee for the camera monitoring service which doesn’t work. But he said they will come out again for a fee.
    Steer Clear of this company

    Read More
  40. User Score
    10
    April 1st, 2017 Butler, PA
    5 people found this review helpful!
    I had services elsewhere (one of the top home security company’s). They were good, but Guardian blew them out of the water. I called because I got an offer for a lower rate from another company. I was placed in touch with a woman who not only beat the offer that was made, she made me feel as though I was the most important customer.
    it just amazes me the amount of focus they have for their loyal customers. I would never leave.
    Read More
  41. User Score
    0
    March 31st, 2017 San Ramon, CA
    1 people found this review helpful!
    Not worth it. Other options available. Hidden cancellation fees. They also wanted to charge to remotely deactivate the weather warning alert.
    Read More
  42. User Score
    10
    March 30th, 2017 Tampa, FL
    4 people found this review helpful!
    I have been with Guardian for more than six years now and have never had a malfunction with the system. I believe they have increased their offerings since I became a customer and now offer camera systems and remote control over locks, etc that were not available when I hired them, but I have always found them helpful and give them high marks.
    Read More
  43. User Score
    0
    March 28th, 2017 Temple, TX
    5 people found this review helpful!
    Please read until the end and consider all of these things prior to signing up for service.

    Where to begin. I wish I had read the reviews here prior to signing with this company. My home was pre-wired for Guardian by my builder and a very suave salesman came to my house to sign me up for services. It all seemed reasonable and great until I installed new front/back doors into my home. The sensors no longer worked and the company wanted to charge a $100 service fee for the first hour and then an additional charge for each consecutive hour. After being with the company for 3 years I found this to be harsh. Is no customer assistance covered or warranted? Must I have to pay for each technician visit when I had been loyal customer for 3 years? Wait…there is more…

    I decided to end my services with the company due to making the decision to sell my home. This was the first instance of hearing about a 5 year contract. Since I have 2 years left on the contract and would pay $1167.00 during that period, they have offered me a DISCOUNTED buy-out rate of $863.00. They want me to pay an upfront fee of $863.00 to leave this “contract”. This is a company with eyes on the dollar signs. They would make a customer pay $863.00 for ZERO services rendered. This experience has taught me one thing. If I ever decide to have an alarm system again IT WILL NOT BE WITH GUARDIAN.

    Read More
  44. User Score
    0
    March 25th, 2017
    6 people found this review helpful!
    Dishonesty from beginning to end. Please don’t do business with this company. If you read all the fine print on the contract, it sounds like there is no way out, even after your 60 months are over. Here’s how we terminated our “agreement” or contract with them. First, ask your local Guardian office for help. They were kind, helpful and very reasonable. They told me to write a letter and send it to corporate spelling out that I want to terminate the contract, include your password in the letter. Before you send it, take a picture. Call corporate and pay out the remaining months on your contract. Listen to them pretend to not understand that you want to CANCEL the agreement. Then listen to them try to LIE and tell you have a year more on your contract than you really do. Then listen to them try to give you an inflated “buyout” amount for the contract. They will then try to LIE and say they are giving you a discount on the buyout, when they are actually simply honoring the terms in the contract you have in front of you that you had to repeatedly remind them of. Get your confirmation number for the buyout payment. Then, get the customer service person’s name, email address and send them that photo of the letter you mailed. Copy the person you talked to at your local guardian office for extra proof of intent to cancel. Then, don’t do business with any company in the future till you research their honesty and past customer complaints. As a final note, I read that thieves today know these alarm systems only give them 30 seconds to grab the one most valuable thing they can find and get out. So that’s what they do. So this service Guardian is rendered worthless anyway.
    Read More
  45. User Score
    0
    March 25th, 2017
    0 people found this review helpful!
    Extremely poor and UNETHICAL customer services. They make promises over the phone and never show up to fix the problem. After 2 frustrating years they will not cancel the service unless I pay full five year fees. Why would I want to pay for something that does not work,????? A very crooked company. This company employs the best thugs and thieves. They have figured out a way to steal your hard earned money. Bunch of low life thieves
    Read More
  46. User Score
    1
    March 19th, 2017 Tampa, FL
    2 people found this review helpful!
    the service was ok signed up for a 3 year contract when we brought the new home I called after 3 years to cancel and was told we were locked in for a 5 year contract even though i had the contract in front of me and it said 3 years on it. then moved and like any other security companies the contract would be over they still wanted me to pay I will never use this company and am probably going to report them
    Read More
  47. User Score
    0
    March 16th, 2017
    3 people found this review helpful!
    Salesman did not explain system cancellation and fact that would have to pay large fee to cancel. He convinced elderly couple that it was best system however did not advise what would happen if they moved. Upon selling home and moving to villa that is already protected they were told that would have to continue paying monthly fees or pay a large fee one time. Guardian would not take into consideration the fact that their salesman took advantage of this elderly couple and did not offer any alternative to paying full fees. Do not use this company. All they want is to get the system installed in your home regardless of whether you can really afford it. And never mind the fact if you move and cannot take system you will still have to pay full amount of the 60 month contract
    Read More
  48. User Score
    0
    March 15th, 2017 Durham, NC
    0 people found this review helpful!
    Beware: Guardian Protection Services will not terminate a contract for any reason. My father (clearly suffering from dementia when this system and service was sold to him) signed the contract for this service. He can no longer live in his home, despite this fact the company requires a payout to cancel the contract. The payout is the number of months left on the contract minus the cost of 6 months. The cost of the equipment and installation of the equipment was $640 (my father thought he had received the system for free) which seems pretty high for the quality of the equipment provided. That cost was in addition to the $40/month monitoring fee.
    Read More
  49. User Score
    0
    March 8th, 2017 Oklahoma City, OK
    2 people found this review helpful!
    Hey Friends… So this is not my style.. but i fell it is only fair to warn people of what’s going on! @guardiansecurity has the most ridiculous policies I have ever heard! If you have signed a contract with them you have also signed that your contract will auto renew once you hit your term.

    I sold my home in October 2016, I called Guardian to let them know it has been sold and that I will pay the remainder of my contract to keep the system up and running. My contract renewed in DECEMBER! The person on the other end of the line did not think this was important information for me to know. Therefore, it “auto renewed”. Now I am stuck paying $327.18 to buy out of the remainder of my contract.

    After speaking to MULTIPLE people and being avoided for a week I finally had to settle with paying $100 even to get out of this contract and be able to “walk away”.

    Here’s my problem. I am no longer a home owner… If i had moved to another home.. okay yes, you need to move your contract to that home blah blah blah… But they are making me hold true to a contract that is, in my opinion VOID because I have nowhere to have this service in which they provide! I am absolutely disgusted that I have to pay them ANY money at all but I am tired of fighting them!

    Please just be warned!! Be sure to keep track of your contract date and the “Information you are responsible for” because there is NO negotiation or understanding from this company. Absolute and total crooks if you ask me!
    #guardiansecurity #onepissedoffcustomer #goodbyecustomerservice

    Read More
  50. User Score
    0
    March 7th, 2017 Cleveland, OH
    2 people found this review helpful!
    Have a door unlock system on my back door. Horrible operation. Going to remove and then cancel my contract at end date. Customer service people are rude
    Read More

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Our Score
8.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
350

Overall Score

Based on ranking criteria
8.4 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10