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#3
Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
4.8

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
4.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

475

This Review is maintained by Chase Sagum

Review Last Updated: July 31, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, thermostat, light module, garage door opener, video doorbell

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, thermostat, light module, garage door opener
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

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475 Guardian Protection Reviews

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  1. User Score
    10
    April 1st, 2019 Hillsboro, OH
    0 people found this review helpful!
    Every time I have had to use customer service they fix my problem and handle it professionally. It was easy to get the central monitoring station and I can test it as well.
    Read More
  2. User Score
    10
    April 1st, 2019 Tulare, CA
    0 people found this review helpful!
    I needed some protection, and this had the features I needed. They are courteous as well.
    Read More
  3. User Score
    8
    April 1st, 2019 Washington, DC
    0 people found this review helpful!
    Everyone is very responsive and give friendly customer support. My only complaint is the key fob plastic ring is not sturdy enough to carry it on your key ring and they charged me to make the correction.
    Read More
  4. User Score
    8
    April 1st, 2019 Sewickley, PA
    1 people found this review helpful!
    We only had to call Guardian once and it was very prompt and good. I only have the basic security system, but it works fine for me.
    Read More
  5. User Score
    10
    April 1st, 2019 Charlotte, NC
    0 people found this review helpful!
    I’m on a fixed income so I wish the rate was a little bit lower. The sales person was very knowledgeable and took his time explaining everything to me. I have accidentally set the alarm off and within seconds the phone rang to make sure I was okay, and nobody was frustrated that I set it off.
    Read More
  6. User Score
    10
    April 1st, 2019 Woodbridge, VA
    0 people found this review helpful!
    I have accidentally activated the alarm several times and they were very calm and walked me through everything. They made sure I passed my system, they have fantastic customer service.
    Read More
  7. User Score
    10
    April 1st, 2019 Hemet, CA
    0 people found this review helpful!
    They’ve been there every time we’ve needed them. They are extremely knowledgeable and nice as well. They were able to do the equipment exactly the way we needed it done.
    Read More
  8. User Score
    10
    April 1st, 2019 Lovettsville, VA
    0 people found this review helpful!
    They provided good coverage for the house and it seems to work fine.
    Read More
  9. User Score
    10
    April 1st, 2019 Atlantic City, NJ
    0 people found this review helpful!
    Service is terrific, I get a response right away and I feel very safe and secure with them. It’s very reasonably priced, I’m thrilled with what I am charged monthly. I like that I am connected to both the police and fire department. The only thing I didn’t like was the time frame for arrival was like 4 hours, but other than that everything is terrific.
    Read More
  10. User Score
    10
    April 1st, 2019 Detroit, MI
    0 people found this review helpful!
    Anytime anything goes wrong, Guardian gets in touch with me. The system works and I haven’t had any problems with it since I got it. Keep up the good work!
    Read More
  11. User Score
    10
    April 1st, 2019 Austin, TX
    1 people found this review helpful!
    I don’t have any issues with it and whenever I call they take care of it in a timely manner.
    Read More
  12. User Score
    10
    April 1st, 2019 Grapeville, PA
    0 people found this review helpful!
    The representative was good, and the panels are very nice, I think it’s better quality. I feel very safe with it and everything has gone well.
    Read More
  13. User Score
    10
    April 1st, 2019 Leander, TX
    0 people found this review helpful!
    They have the best support and answer our questions. It’s simple to run as well.
    Read More
  14. User Score
    10
    April 1st, 2019 Selbyville, DE
    0 people found this review helpful!
    It does its job and everything that we pay for it to do.
    Read More
  15. User Score
    8
    April 1st, 2019 Trotwood, OH
    0 people found this review helpful!
    I don’t have any of the special features on this alarm, so any alarm would do the same thing. The remote they gave us fell apart a few days after and we didn’t get another one.
    Read More
  16. User Score
    10
    April 1st, 2019 Hayward, CA
    0 people found this review helpful!
    The voice monitor is nice, you can speak right to a representative and they can walk you through certain steps. The product is high quality and they are quick and courteous with their responses.
    Read More
  17. User Score
    8
    April 1st, 2019 Englewood, FL
    0 people found this review helpful!
    I like the WIFI connection and the App, but they could have a lower price.
    Read More
  18. User Score
    8
    March 28th, 2019 Heath, TX
    0 people found this review helpful!
    I like that I get email every time alarm is set on or off.
    Read More
  19. User Score
    8
    March 28th, 2019 Charlotte, NC
    0 people found this review helpful!
    I like the ease of use and customer service
    Read More
  20. User Score
    10
    March 28th, 2019 Camden, DE
    0 people found this review helpful!
    Always there when needed and very helpful.
    Read More

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Our Score
8.4
User Score
4.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

475
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392