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#2
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Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.5
User Score
4.3

Or By Phone:  1-(866) 239-1577

Our Score
8.5
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
409

This Review is maintained by Chase Sagum

Review Last Updated: April 15, 2019

  • Protection Packages: Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
    • Standard – Includes standard devices, smart home control, and life safety.
    • Essential – Includes all standard features plus home automation and HD video doorbells.
    • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
  • Monitoring: In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed.
  • Guardian System: Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.
  • Higher Costs: Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
  • Transparency: There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.
  • Our Recommendation: Despite offering high-end technology and security packages, customers looking for an affordable and reliable home security may want to look into other providers like Protect America and Frontpoint.

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409 Guardian Protection Reviews

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  1. User Score
    0
    December 31st, 2018 Fort Worth, TX
    1 people found this review helpful!
    The problems began when we were beginning building a home in May of this year. During the beginning phases, we were told to sign the paperwork for Guardian in order to not hold up the process of beginning our home. We were told, we would have contact with a Guardian rep and “the details would be fine tuned”. We never heard from them, but assumed at some point it would come. During our design appointment, we found out that we should have received and signed off on additional paperwork pertaining to locations and specific services, etc. Our designer told us that the rep was supposed to also send her confirmations but didn’t. She reached out multiple times to no avail, and we had to skip over that part. We were contacted later for an appointment with a specialist. My husband had multiple questions in which the rep didn’t have answers (Michael A is his name)., one of which was for them to update the address on the paperwork. They never sent us anything with our correct address, no matter how many times we’d corrected them. Michael said that he would get answers to the questions and respond back as soon as possible. That was in May. We didn’t hear back until October when Michael reached out to my husband via email saying that he needed to hurry up and sign some addendum or else the account wouldn’t be correct. At this point we refused to sign anything else. The addendum he sent over still had the incorrect address, and we were fed up with having to “hurry up” and sign something to correct issues on their end. My husband and I attempted a phone call with Michael, but he was “busy and would call back at 6”. He never returned our call, and the emails never went answered. We informed our builders that we were frustrated with the lack of customer service and response, and if this was a pre-cursor to what Guardian has to offer, then we don’t want the service. We agreed to pay the install price since they did install, but told them we would have no dealings with them on a monthly basis. Our builders agreed to communicate that to Corporate. Fast forward to last week, we went to visit our home and saw that the actual equipment was installed in the house. We reached out to the builders, but with the holiday, nobody responded. A couple of days ago, we receive an email Welcoming us and informing us to schedule a date to activate service. My husband called customer service and let them know that we have been trying to cancel with them for months due to our negative experience. The representative RUDELY stated “well the equipment has been installed at this point, so you’re locked into a 5 year contract. If you cancel, it will be $750”. My husband stated that our attempts to cancel had been ignored and that we explicitly communicated repeatedly that we did not want the service. Her response was “Well, I dont know what you want me to do. You have to pay the fee”. How is it ok for a business to treat their customers this way?
    Read More
  2. User Score
    0
    December 20th, 2018
    5 people found this review helpful!
    The worst company ever! I was a loyal customer for 13 years. I was contacted by a sales person 4 years ago to upgrade my service. At the time, no one mentioned that I was signing into a new 5 year agreement. My bill went up by $20 and all I got was a few smoke detectors. Today I called to cancel my service since we are selling our house. I was shocked when the customer service representative told me that I would need to pay an early termination fee of $750 or I could just keep paying the monthly payment for the next 11 months for services I wouldn’t use. WHAT!!! They did nothing to work with a 13 year customer and basically said I was out of luck. The best part was when the customer service representative asked me if I would consider moving my service to our new home and recommending them to to new owners of our old house. NOOO!! In fact, I will make sure I tell them to RUN. Find another company who cares about long time customers.
    Read More
  3. User Score
    0
    December 19th, 2018
    1 people found this review helpful!
    I have been a customer of Guardian since 2006 – over 12 years.
    Last year I called to discuss video options for my front porch as I regularly have people coming to pick up products on my front porch. After explaining my scenario they said a doorbell camera would be perfect for my needs. They never once mentioned there is a monthly limit to the amount of clips. Even though I keep storage at 0%, it doesn’t matter. I have the sensitivity as low as it can possibly go and it picks up motion from a tree that is aprx 25′ away. One small leaf moving will set off the camera. So the doorbell camera only works about 2 weeks out of each month. I called guardian and they told me I have to buy more clip uploads. Customer service was horrible, spoke with a manager and said they would give me a discount for more clips. Said he would email me to confirm, never did. Said I would get a call back, never did. Tried to cancel my service and said I have to pay $162 in cancellation fees. So their service isn’t working the way it supposed to, the camera is too sensitive, they want to charge me more money per month, they won’t return phone calls or do what they said, they will charge me more to cancel service. What A Joke. No wonder their reviews are so bad online. As soon as my contract is up I am DONE with them.
    Read More
  4. User Score
    10
    December 19th, 2018 Franklin, PA
    1 people found this review helpful!
    Everything has been very good. Especially like the mobile app.
    Read More
  5. User Score
    10
    December 19th, 2018 Pine Ridge, FL
    2 people found this review helpful!
    Have been with Guardian Protection for years which included moving to another state and they have been with us all the way with great service.
    Read More
  6. User Score
    10
    December 19th, 2018 McKees Rocks, PA
    1 people found this review helpful!
    Efficient and quick callback if alarm is activated. Really nothing negative to say.
    Read More
  7. User Score
    0
    December 14th, 2018
    2 people found this review helpful!
    DO NOT GET GUARDIAN! They are a head ache. Ive had to call 5 time so far and we have only had them for 4 month!. The rep lied to us about what they were going to give us. Now that we are in we find out that they didn’t give us the products they promised. we tried reaching the guy that sold us the system and he never picks up. also the the cameras just stop working. once our alarm went off and we didn’t hear it upstairs. please save your time and money. buy though someone else.
    Read More
  8. User Score
    0
    December 13th, 2018
    0 people found this review helpful!
    DON’T EVER EVER GET GUARDIAN PROTECTION !!!!! IT’T THE WORST SERVICE .THEY SELL YOU THE WORST EQUIPMENT . THEY EQUIPMENT DONT WORK AT ALL .
    Read More
  9. User Score
    10
    December 12th, 2018 Baltimore, MD
    1 people found this review helpful!
    I like the customer service and the ease in scheduling an appointment if necessary.
    Read More
  10. User Score
    6
    December 12th, 2018 East Lansdowne, PA
    1 people found this review helpful!
    Better scheduling of service calls and attitude of some service technicians.
    Read More
  11. User Score
    10
    December 12th, 2018 Selbyville, DE
    1 people found this review helpful!
    Upgraded my equipment for free, because of the length years I have been a customer.
    Read More
  12. User Score
    10
    December 12th, 2018 Land O Lakes, FL
    1 people found this review helpful!
    Excellent. Immediate response when calling for assistance. I can’t think of any way to improve.
    Read More
  13. User Score
    10
    December 12th, 2018 Terre Haute, IN
    2 people found this review helpful!
    I have had Guardian Protection for several years. Three days before I had it installed my house was broken into during the daytime, one of my Shelties was injured from broken glass and eventually had to be put down due to seizures caused by the breakin. I called your company and had it installed. I feel protected,I feel safe. I live in an are which is not considered a safe area, however, with my Guardian Protection I am not afraid. I do not have the upgraded system as I cannot afford to pay more than I do now but I am happy with what I have. I know that if my alarm is set off, within a couple of minutes I get a call to check and see if everything is ok.
    Read More
  14. User Score
    10
    December 12th, 2018 New Kent, VA
    1 people found this review helpful!
    Very Co-operative in explaining billing/pricing and adjusting according to service required!
    Read More
  15. User Score
    0
    December 11th, 2018 Odenton, MD
    2 people found this review helpful!
    RUN!

    Do not sign a contract with Guardian Protection Services. We were offered Guardian while building a Ryan home. We did so many selections with them that day so we were signing a lot of paperwork. The guardian rep told me I was signing a two year contract. SURPRISE it was a 5 year contract. I would never in my right mind sign a 5 year contract without a military clause as an active duty family. I stopped paying them at two years and was sent to collections for the account. I’m sure it’s going to be a legal nightmare.

    Read More
  16. User Score
    1
    December 11th, 2018 Orlando, FL
    0 people found this review helpful!
    Guardian was ok for the 1st year so I thought, until I spoke with another company and found out all my equipment was out dated AND not working!!!! I asked Guardian about it and they didn’t offer any solutions which I thought was strange. When I went to cancel they hit me up for over 1000 in cancellation fees, and the reason for the cancelling was because their equipment wouldn’t work nor would they fix it correctly–after going back and forth they made me pay the full amount. They are just awful!!!
    Read More
  17. User Score
    0
    December 6th, 2018 Westminster, CA
    2 people found this review helpful!
    Absolutely horrible services. Cannot provide records of incidents. Pushy sales. Cancellation fee is purposely more than total contract length. And when your contract is up they still refuse to cancel. Avoid at all cost.
    Read More
  18. User Score
    0
    December 1st, 2018
    1 people found this review helpful!
    Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal.cancellation fee if you break it. Unbelievable.
    Never again!!! Don’t do it. You will regret it.
    Read More
  19. User Score
    0
    November 30th, 2018 Saint Petersburg, FL
    0 people found this review helpful!
    I Sold my house and would like to cancel the service and they are saying I cannot cancel the service because I have 4 months left. I asked them I was ready to pay the cancellation fees. But she still don’t want to cancel the service. And they don’t have any manager available to talk.
    Read More
  20. User Score
    0
    November 21st, 2018 Strongsville, OH
    2 people found this review helpful!
    The sales rep told me the contract term is 3 years but gave me the documents with 5 year term for signing which I haven’t noticed. Now, they are legally correct because of the documents I signed, but wrong tactics ethically and morally. I feel stupid for not reading the contract term but niw have to fight with them rest of my contract. Bunch of cheaters. Anyone has success cancelling their contract without paying hefty fees?
    Read More

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Our Score
8.5
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
409
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317