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#3
Guaridan Protection Reviews | BestHomeSecurityCompanys.com

Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $29.99/month.

Our Score
8.3
User Score
4.7

Or By Phone:  1-(866) 239-1577

Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

459

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Guaridan Protection has been protecting homes and businesses since 1950 and is now one of the biggest home security companies in the nation. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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459 Guardian Protection Reviews

1. Select Your Rating:

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    Sort By:

  1. User Score
    10
    March 5th, 2019 Hanford, CA
    0 people found this review helpful!
    The quality of the equipment is great and it is affordable. They are always there when I need them.
    Read More
  2. User Score
    1
    March 5th, 2019
    0 people found this review helpful!
    Over price for what you get. Only protects you with doors opening. Nobody breaking into mu house is going to use the door. Also cant hse the motion sensor if you have pets. Settinvbup auto pay was impossible and trying to cancel the 5 year contract I got forced into is just as bad! Get Nest or something and stay away
    Read More
  3. User Score
    8
    March 1st, 2019 Centerville, OH
    0 people found this review helpful!
    Service is good. Each month I have to call about my bill,it’s different each time.
    Read More
  4. User Score
    10
    March 1st, 2019 Upper Makefield, PA
    0 people found this review helpful!
    They have been great! I have had Slomins and ADT in the past, no comparison.
    Read More
  5. User Score
    10
    March 1st, 2019 Hanford, CA
    0 people found this review helpful!
    Good service and good protection. Have been with other companies that don’t monitor you as well. Guardian contacts you right away if there is an alarm or issue with your service. Great company.
    Read More
  6. User Score
    8
    February 28th, 2019 Riverside, CA
    0 people found this review helpful!
    There are being sometimes that I have to battery in sensors the alarm goes on and you guys don’t even call to check what’s going on!! Some what disappointing
    Read More
  7. User Score
    6
    February 28th, 2019 Simpsonville, SC
    0 people found this review helpful!
    After an initial failure with the alarm (when it was first activated) . system it has tested out fine. However technically there is room for improvement regarding the doorbell system. There must be a better way to manage the video storage, along with notifications of it being full. If the system cannot hold the videos, how can it help with tracking down a person in them, should the system be full?
    Read More
  8. User Score
    10
    February 28th, 2019 Butler, PA
    0 people found this review helpful!
    Great company. Good, knowledgeable people.
    Read More
  9. User Score
    3
    February 25th, 2019 Perkasie, PA
    0 people found this review helpful!
    Their customer service is horrendous and their systems are archaic, I cannot wait until my contract is over so I can move to another carrier.
    Read More
  10. User Score
    7
    February 22nd, 2019
    0 people found this review helpful!
    We had the 60 month contract, and decided to cancel in November of 2018. The service was good. The issue I have is when we cancelled no one came to “uninstall” their equipment. I had to call our phone provider, and rip out some wiring that was hooked to our phone. There was still power coming from the large metal cabinet they put in our basement. It is locked, and no key was left with us. It is February of 2019, so I began removing the monitor and sensors which had power coming to them. Next step is to break into the cabinet in the basement. I just wish they had made us whole again when we did renew our contract
    Read More
  11. User Score
    10
    February 15th, 2019 Murrysville, PA
    1 people found this review helpful!
    They are responsive to phone calls. The equipment is durable. I have had it for 20 years and have had no problems. They are conscientious, timely, and cost effective. What more could you ask for?
    Read More
  12. User Score
    10
    February 15th, 2019 Alta Loma, CA
    1 people found this review helpful!
    Every time I call, they either answer immediately or call me back right away. I have had some technical glitches in the system, but overall it has been good. The technician that has come out has been excellent.
    Read More
  13. User Score
    8
    February 15th, 2019 Hamilton, OH
    1 people found this review helpful!
    I have had a couple of switch failures. One has been replaced twice and is still failing and needs to be replaced again.
    Read More
  14. User Score
    8
    February 15th, 2019 Tipp City, OH
    1 people found this review helpful!
    Guardian installers and customer service techs have been wonderful. I am not thrilled with how my doorbell works. Cannot adjust it to not pick up large street traffic 30′ away. Works as designed up close. Wish the billing was a little more detailed.
    Read More
  15. User Score
    5
    February 9th, 2019
    0 people found this review helpful!
    We ran the full sixty months and cancelled the service which we were satisfied with. I wish they would collect their equipment that is no longer in use is my only concern, so I am just removing it myself.
    Read More
  16. User Score
    3
    February 8th, 2019
    1 people found this review helpful!
    I’ve been with guardian since 06 and was pleased with their service until they did some work and charged me for a bad part and extra labor because they tried to figure out why the audio wasn’t performing well. I have asked them to come get their part and they can check if just to make sure and even deduct some of the labor because it is their fault. This has been since October of 2018 and I’m still waiting for them to do something. I asked them to email the ticket to send the part back and still nothing. So tired of them , I will be taking my business elsewhere.
    Read More
  17. User Score
    0
    February 5th, 2019 Durham, NC
    4 people found this review helpful!
    DO NOT USE THIS COMPANY! They are so accommodating until you sign up. They have a 60 month contract and will not let you out of it even if you move. This is a BIG SCAM! This is worse than cell phone companies, except here you pay fees up front for installation and your package then double the charge of a normal company for monitoring. After 2 years of use with excellent payment history, they require the remaining time of the 60 months to disconnect. What a rip off!!!!
    Read More
  18. User Score
    10
    January 31st, 2019 Norristown, PA
    0 people found this review helpful!
    I had to have a service tech come to my home for an issue with my system. Denise was great!! She was very knowledgeable and explained everything in detail.

    If I need to have a another guardian tech come to my home, I will be asking for Denise.

    Read More
  19. User Score
    0
    January 31st, 2019 Tampa, FL
    2 people found this review helpful!
    AWFUL SCAMMING COMPANY!!!!!!!! They have no problem signing you up for service but if you move and they can no longer provide you service they demand $750.00 cancellation fee regardless of the time remaining on your initial contract with them.

    Neither ADT or AT&T U Verse will charge a cancellation fee if you move out of their service area beware all of you home security seekers. Guardian is a 100% SCAMMING RIP OFF!!!

    Read More
  20. User Score
    0
    January 30th, 2019 Wichita Falls, TX
    3 people found this review helpful!
    Very dissastified with their lying ways, and gangster tactics. I really think they are suspicious. We’ver had them out several times to fix a camera in the front, and payed the $113 for labor, the camera still does not work. Who has time for this below standard service??? Then to be told, “the Alarm Stay feature goes off immediately when you open the door from the outside…” Not true!!! I’ve put Alarm Stay for over a year every day, and there is 30 seconds to turn it off when I open the door from coming home at the end of the day. Kinda makes me think maybe their gangsters are coming into my house for whatever reason they want….Now I’m locked into a contract basically paying for nothing!!!!!
    It is time for a class action lawsuit, please, anyone, do you have a lawyer we can group together for a lawsuit!!!!!!!! Please lawyers – DO YOUR JOB!
    Read More

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Our Score
8.3
User Score
4.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-45.99

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

459
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378