Guardian Protection

Guardian Protection

7.1

Our Score

6.0

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses.

Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Go to Guardian Protection's Site

Pros

  • Protection Packages
  • 24/7 Professional Monitoring
  • Guardian Protection Home Security Package
  • Positive Guardian Protection Customer Reviews

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry.

Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.

Premium - The most complete home security system with home automation. The Guardian security system includes all features of the other packages plus smart home control.

24/7 Professional Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out.

Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems.

Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get a hold of the security company quickly. All in all, Guardian Protection service is a priority for the company.
  • Alarm Response. Many reviews state that Guardian security teams respond quickly to alarms.

Cons

  • Not Available Nationwide
  • Transparency Issues
  • Negative Guardian Protection Reviews Summary

Not Available Nationwide

Guardian Protection offers home security services and protection in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy.

This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection's security system mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. Unfortunately, the company's security system isn't perfect. A few people have claimed to have issues with Guardian Protection's cameras, stating that they are too sensitive to motion.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind.

Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, a smoke detector, a doorbell camera, and more.

Although there are a few complaints about Guardian Protection products and service, the majority of customer reviews rate the Pennsylvania-based security service highly.

We recommend Guardian Protection to those interested in professional installation and professional monitoring.

Contact them today to see how you can get started.


About Guardian Smart Home

How Much Does Guardian Protection Cost?

Guardian Protection costs $34.95-$59.99/mo for home security monitoring depending on the package you purchase. The company also charges an upfront fee of $99-$499, which depends on which equipment you purchase.

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app.

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 695
Review Last Updated: June 01, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

695 Guardian Protection Reviews

1. Select Your Rating:

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10=best

2. Share Your Experience:

3. Review Validation:

2

Score

mike roberts

Jan 15, 2019

We got guardian July of 2014 they took over our old adt system motion sensor and fire alarm sensors had false alarms or no alarm.only 2 door sensors are guardian in January of 2019 tried to cancel service but they said it would cost more than 900 dollars to do that just completely dissatisfied with system and company.

1

Score

Mia Wyandotte, MI

Jan 7, 2019

They have the worst customer service workers over the phone. I just had another remarkably poor experience and when I told my husband about this, he reminded me this is typical of them. Of late, our whole house was beeping loudly due to a faulty smoke detector not being plugged in while we are trying to replace it on one floor. The woman I spoke with could not be bothered to send information on how to disable the alarm system however, but instead encouraged me to look online at their multiple systems (not giving a direct web link, as information for our particular system could not be found) to see online how to disable the alarm. This information could not be found in a remotely timely manner because they make various systems to review. So I ended up having to pull the wires off of the battery pack she previously assured me was removable-- it was not. This just feels like the final straw-- I do not want to go with them anymore. Their products are cheap; we even once had a false alarm where the cops came because one of their cheap door alarms simply fell down because of its cheap adhesive. I may be able to tolerate their cheap products however if it were not for the routinely poor customer service over the phone. No one enjoys routinely horrible customer service.

10

Score

Kathy

Jan 7, 2019

I am updating my review from December 20, 2018 where i was highly dissatisfied with having to pay an early termination fee after being a customer for over 13 years. To my surprise, I received a call from Guardian's Customer Loyalty representative who said my review was brought to their attention. She was very helpful and was able to give me a more desired payout of the contract. If you are a loyal customer and find yourself in the same situation, ask to speak with someone from their Customer Loyalty department. They do work with you and did help me. Also, I do want to say that the system itself was perfect. We never had any issues and they are very responsive when you get an alarm.

0

Score

Robert Williams

Jan 4, 2019

The first 3 years with Guardian was great then something happened to them. I guess the founders sold the company and service went downhill fast. They only respond to test alarms about 50% of the time. The people they sent out to service my account are untrained and not to smart. They made 4 or 5 trips just to change some batteries then told me that they forgot to bring the batteries. They make appointments then show up 4 hours late, sometimes not at all. I have 4 doors but these yoyo's can only get 3 of the contacts to work after 4-5 service calls. I would strongly NOT RECOMMEND this company !

3

Score

James or Susan Brinkley Clover, SC

Jan 3, 2019

We have been Guardian customers for 4.5 years and changing over to another monitoring service to save money ($34.88 to $8.95/mo.). Even though the equipment is ours, Guardian refuses to give us the 'Installer Code' which is needed for the new company. Borders on illegal as it is OUR equipment and Guardian installed a code that renders the system unusable unless they are paid a monthly fee. They would not even return it to the manufacturer default code. Very disappointing and I would advise anyone to BEWARE!!!!!!!!!!!!!!!!

0

Score

Larry Hamilton, OH

Jan 2, 2019

We paid a substantial sum of money to have the security system installed. Apparently we still must have signed a 5 year agreement. With 16 months of service left under the contract, we needed to cancel our system. READ YOUR CONTRACT CAREFULLY. No other company I have dealt with (3 others) has such a contract when you pay much money for hardware installation. Their monitoring service was fine. It seemed like all the others we have used. It was a little more expensive. I realize the mistake was mine. I never expected such a bad deal. I will certainly NEVER us Guardian again.

0

Score

Leslie Compton Fort Worth, TX

Dec 31, 2018

The problems began when we were beginning building a home in May of this year. During the beginning phases, we were told to sign the paperwork for Guardian in order to not hold up the process of beginning our home. We were told, we would have contact with a Guardian rep and "the details would be fine tuned". We never heard from them, but assumed at some point it would come. During our design appointment, we found out that we should have received and signed off on additional paperwork pertaining to locations and specific services, etc. Our designer told us that the rep was supposed to also send her confirmations but didn't. She reached out multiple times to no avail, and we had to skip over that part. We were contacted later for an appointment with a specialist. My husband had multiple questions in which the rep didn't have answers (Michael A is his name)., one of which was for them to update the address on the paperwork. They never sent us anything with our correct address, no matter how many times we'd corrected them. Michael said that he would get answers to the questions and respond back as soon as possible. That was in May. We didn't hear back until October when Michael reached out to my husband via email saying that he needed to hurry up and sign some addendum or else the account wouldn't be correct. At this point we refused to sign anything else. The addendum he sent over still had the incorrect address, and we were fed up with having to "hurry up" and sign something to correct issues on their end. My husband and I attempted a phone call with Michael, but he was "busy and would call back at 6". He never returned our call, and the emails never went answered. We informed our builders that we were frustrated with the lack of customer service and response, and if this was a pre-cursor to what Guardian has to offer, then we don't want the service. We agreed to pay the install price since they did install, but told them we would have no dealings with them on a monthly basis. Our builders agreed to communicate that to Corporate. Fast forward to last week, we went to visit our home and saw that the actual equipment was installed in the house. We reached out to the builders, but with the holiday, nobody responded. A couple of days ago, we receive an email Welcoming us and informing us to schedule a date to activate service. My husband called customer service and let them know that we have been trying to cancel with them for months due to our negative experience. The representative RUDELY stated "well the equipment has been installed at this point, so you're locked into a 5 year contract. If you cancel, it will be $750". My husband stated that our attempts to cancel had been ignored and that we explicitly communicated repeatedly that we did not want the service. Her response was "Well, I dont know what you want me to do. You have to pay the fee". How is it ok for a business to treat their customers this way?

0

Score

Kathy Opferman

Dec 21, 2018

The worst company ever! I was a loyal customer for 13 years. I was contacted by a sales person 4 years ago to upgrade my service. At the time, no one mentioned that I was signing into a new 5 year agreement. My bill went up by $20 and all I got was a few smoke detectors. Today I called to cancel my service since we are selling our house. I was shocked when the customer service representative told me that I would need to pay an early termination fee of $750 or I could just keep paying the monthly payment for the next 11 months for services I wouldn’t use. WHAT!!! They did nothing to work with a 13 year customer and basically said I was out of luck. The best part was when the customer service representative asked me if I would consider moving my service to our new home and recommending them to to new owners of our old house. NOOO!! In fact, I will make sure I tell them to RUN. Find another company who cares about long time customers.

0

Score

sean mulholland

Dec 19, 2018

I have been a customer of Guardian since 2006 - over 12 years. Last year I called to discuss video options for my front porch as I regularly have people coming to pick up products on my front porch. After explaining my scenario they said a doorbell camera would be perfect for my needs. They never once mentioned there is a monthly limit to the amount of clips. Even though I keep storage at 0%, it doesn't matter. I have the sensitivity as low as it can possibly go and it picks up motion from a tree that is aprx 25' away. One small leaf moving will set off the camera. So the doorbell camera only works about 2 weeks out of each month. I called guardian and they told me I have to buy more clip uploads. Customer service was horrible, spoke with a manager and said they would give me a discount for more clips. Said he would email me to confirm, never did. Said I would get a call back, never did. Tried to cancel my service and said I have to pay $162 in cancellation fees. So their service isn't working the way it supposed to, the camera is too sensitive, they want to charge me more money per month, they won't return phone calls or do what they said, they will charge me more to cancel service. What A Joke. No wonder their reviews are so bad online. As soon as my contract is up I am DONE with them.

10

Score

Jim Franklin, PA

Dec 19, 2018

Everything has been very good. Especially like the mobile app.

10

Score

Elizabeth Seguin Pine Ridge, FL

Dec 19, 2018

Have been with Guardian Protection for years which included moving to another state and they have been with us all the way with great service.

10

Score

R.C. McKees Rocks, PA

Dec 19, 2018

Efficient and quick callback if alarm is activated. Really nothing negative to say.

0

Score

Sandra Neil

Dec 14, 2018

DO NOT GET GUARDIAN! They are a head ache. Ive had to call 5 time so far and we have only had them for 4 month!. The rep lied to us about what they were going to give us. Now that we are in we find out that they didn't give us the products they promised. we tried reaching the guy that sold us the system and he never picks up. also the the cameras just stop working. once our alarm went off and we didn't hear it upstairs. please save your time and money. buy though someone else.

0

Score

Raissa B Vergara

Dec 13, 2018

DON'T EVER EVER GET GUARDIAN PROTECTION !!!!! IT'T THE WORST SERVICE .THEY SELL YOU THE WORST EQUIPMENT . THEY EQUIPMENT DONT WORK AT ALL .

10

Score

Linda Baltimore, MD

Dec 12, 2018

I like the customer service and the ease in scheduling an appointment if necessary.

6

Score

John L. Williams East Lansdowne, PA

Dec 12, 2018

Better scheduling of service calls and attitude of some service technicians.

10

Score

William Selbyville, DE

Dec 12, 2018

Upgraded my equipment for free, because of the length years I have been a customer.

10

Score

Joan Land O Lakes, FL

Dec 12, 2018

Excellent. Immediate response when calling for assistance. I can't think of any way to improve.

10

Score

Nancy Martin Terre Haute, IN

Dec 12, 2018

I have had Guardian Protection for several years. Three days before I had it installed my house was broken into during the daytime, one of my Shelties was injured from broken glass and eventually had to be put down due to seizures caused by the breakin. I called your company and had it installed. I feel protected,I feel safe. I live in an are which is not considered a safe area, however, with my Guardian Protection I am not afraid. I do not have the upgraded system as I cannot afford to pay more than I do now but I am happy with what I have. I know that if my alarm is set off, within a couple of minutes I get a call to check and see if everything is ok.

10

Score

Virginia Customer New Kent, VA

Dec 12, 2018

Very Co-operative in explaining billing/pricing and adjusting according to service required!

0

Score

Mary Odenton, MD

Dec 11, 2018

RUN! Do not sign a contract with Guardian Protection Services. We were offered Guardian while building a Ryan home. We did so many selections with them that day so we were signing a lot of paperwork. The guardian rep told me I was signing a two year contract. SURPRISE it was a 5 year contract. I would never in my right mind sign a 5 year contract without a military clause as an active duty family. I stopped paying them at two years and was sent to collections for the account. I'm sure it's going to be a legal nightmare.

1

Score

Anonymous Orlando, FL

Dec 11, 2018

Guardian was ok for the 1st year so I thought, until I spoke with another company and found out all my equipment was out dated AND not working!!!! I asked Guardian about it and they didn't offer any solutions which I thought was strange. When I went to cancel they hit me up for over 1000 in cancellation fees, and the reason for the cancelling was because their equipment wouldn't work nor would they fix it correctly--after going back and forth they made me pay the full amount. They are just awful!!!

0

Score

Hate Guardian Westminster, CA

Dec 7, 2018

Absolutely horrible services. Cannot provide records of incidents. Pushy sales. Cancellation fee is purposely more than total contract length. And when your contract is up they still refuse to cancel. Avoid at all cost.

0

Score

jannett ruano

Dec 1, 2018

Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal.cancellation fee if you break it. Unbelievable. Never again!!! Don’t do it. You will regret it.

0

Score

JIMMY VARGIS Saint Petersburg, FL

Nov 30, 2018

I Sold my house and would like to cancel the service and they are saying I cannot cancel the service because I have 4 months left. I asked them I was ready to pay the cancellation fees. But she still don't want to cancel the service. And they don't have any manager available to talk.

0

Score

KKD Strongsville, OH

Nov 21, 2018

The sales rep told me the contract term is 3 years but gave me the documents with 5 year term for signing which I haven’t noticed. Now, they are legally correct because of the documents I signed, but wrong tactics ethically and morally. I feel stupid for not reading the contract term but niw have to fight with them rest of my contract. Bunch of cheaters. Anyone has success cancelling their contract without paying hefty fees?

1

Score

Gth

Nov 20, 2018

I've been using Guardian for a long time but they make it extremely difficult to cancel. They're too expensive. Other companies will lower your rate once the equipment is paid off but not Guardian. I wouldn't recommend them. Do your market research!! There are plenty of other companies that offer exceptional technology and great customer service.

0

Score

Kandace Ratterman

Nov 16, 2018

I was conned into an excessively long contract. I don’t sign contracts for anything. I even lease my car because I refuse to be STUCK with anything. I have no paperwork telling my length of contract. Tried to call and they want to charge me $1200 to cancel! Insane. That’s very poor customer service. I will still cancel because I’m moving to another country and have no choice but I’ll be sure to NEVER use this company again. I have told everyone I know to RUN AWAY.

8

Score

Randy Pittsburg, PA

Nov 13, 2018

Like always speaking to a live person. They could be more competitive with pricing.

0

Score

Jason Mucklow Berwyn, PA

Oct 31, 2018

Scam company. You better leaving your house unlocked and going on vacation then using these scam artists. Fraudulent claims of signed contracts and insane cancellation fees. DO NOT let this company into your home.

0

Score

James King Fort Wayne, IN

Oct 31, 2018

I woke up to having lawn decor stolen, i immediatly called guardian for an upgrade in my services......Their answer was $1500 for an upgrade, now i feel robbed again, and most of all i do not feel safe in my own home, with Guardian as my protection service......

10

Score

Amala Rajan Charlotte, NC

Oct 30, 2018

Mobile app is good. There are a lot of additional features, like the oral service. It comes on at unexpected times.

10

Score

Luz Belle Isle, FL

Oct 30, 2018

Customer service answers my questions. I am always able to speak with a live person.

10

Score

Willie Brandywine, MD

Oct 30, 2018

Technician was proficient and right on time on day of installation.

6

Score

Anonymous Huntersville, NC

Oct 30, 2018

During installation process, one speaker was installed with a dent, and my internet TV was not connected.

8

Score

Bharath Mason, OH

Oct 30, 2018

Response times are good, and the installation was quick and easy. The equipment is based off of Wi-Fi which isn't reliable 100% of the time.

2

Score

Xiaomei Sewickley, PA

Oct 30, 2018

I've made a phone call many times looking for help and still haven't had a response.

10

Score

Joan San Antonio, TX

Oct 30, 2018

The products offered are high technology, with ultimate status safety features. Customer service is willing to talk any time and answer any questions. They are patient and very helpful.

8

Score

Richard Ocean View, DE

Oct 30, 2018

Service is not that user friendly, but it is reliable. Not too great being locked into a 5 year contract.

2

Score

Erica Boehnlein Fort Washington, MD

Oct 22, 2018

The worst company ever. They seem amazing until they reel you in and your stuck. The basic system itself is simple to use and the app is great however the cameras are another story! I paid over $500 (with a discount), so not great, for two indoor cameras and an outdoor camera. I can’t even tell you in less than two months time how many times different cameras would go out/stop working for days! I’d call, they’d send a tech which would be late every single time, literally. They get a four hour window for example 12-4pm and I’d be lucky if they showed up by five. And only ONCE did they actually call me to inform me they’d be late. We are talking one out of at least six time. I had to take off work and stay home several times to wait for them, they’d show up late, the camera would be fixed for a few days at most then it or another would stop working again. I’m a working mom of three, I need to see my kids are safe while I’m at work and I paid a lot of money to do so! Finally I got them to replace one camera that was the biggest issue but after two months of non stop issues I asked them to please just take the cameras a reimbursement me for them. They wouldn’t. All they would offer is to send another tech out to “fix it”. Well we tired that, numerous times! Obviously they’re not able to actually FIX IT. Terrible company that can’t stand behind their products. They make you sign a contract, charge you a crazy amount do their equipment that DOESN’T WORK and then you’re stuck with it. I haven’t needed them for security purposes so I can’t tell you how their response time is or how well their alarm system works but I can tell you their cameras and camera system are horrible, customer service is a joke, act nice but that’s about it and techs are very late 99% of the time.