Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-59.99
Install & Equipment Fee $199-499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 551
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

551 Guardian Protection Reviews

1. Select Your Rating:

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10=best

2. Share Your Experience:

3. Review Validation:

10

Score

A. Severt Butler, PA

Jun 21, 2016

Never had an issue, friendly people and great service!

1

Score

Laura Ann Francis Rockville, MD

Jun 20, 2016

They want more to cancel my service than to continue to pay for the end of the contract. Smart on their part...dumb on mine! READ THE CONTRACT CAREFULLY and DON'T sign until you understand PERFECTLY when you can get out! I'm the second homeowner caught out by them when moving...

0

Score

Kevin Blomgren Gilbert, AZ

Jun 17, 2016

When i got the service I was under the understanding that I could be able to cancel at anytime and they will be willing to work with me. When I called they told me that I had a five year contract and that i had to pay the remaining years of the contract. If i knew i had a five year contract I would never had agreed to the terms and conditions.

0

Score

Z Y Chicago, IL

Jun 15, 2016

Guardian charges me an unfair cancellation fee in amount of $750. I am looking for the legal service currently to protect myself from the completely unfair Guardian cancellation fee. Please see the brief as below. If you have met the similar situation, please contact me at *****@****.com. Let's fight for our rights together. A Guardian sales agent in Texas (TX) reached us early and persuaded us to use their service. We finally agreed to use their service mainly because the default home security system installed in our home in TX by the builder is a Guardian system. Before we signed the contract, I asked the agent whether we could transfer the service to New York (NY) once we moved there, because we would move to NY within about half a year. The agent told us definitely no problem and Guardian would take care of the service transfer process from TX to NY. Once we moved to NY and requested to transfer the service, Guardian told us they need to charge us $500 and extend our contract to 5 years in order to transfer. Their monthly rate is about $50, much more expensive than many other companies. We did not want to extend the contract to 5 years and did not think it’s fair to pay the $500 fee either. Our home in NY has existing home security hardware. Then we checked with Guardian if we could cancel the service. We were told the cancellation fee is $750. Our previous home in TX has all the pre-installed hardware for home security. Guardian technician came by and only did some initialization on the control panel and attached a few more sensors. $750 is a completely unfair bill for cancellation of the service. This is quite different from the early termination fee of a cell phone line in my opinion, because the customers receive a new and usually expensive cell phone when they signed a cell phone line contract, and the early termination fee is generally the compensation of the phone for the cell phone company. The account management supervisor/director at Guardian, Ms. ******** * ****, is very hard to communicate. Based on the conversation, it seems to be no way to resolve the issue, except for paying the $750. Un-professional at all in my opinion. ******** also told me Guardian would keep charging me ~$50 monthly until they receive the $750 payment from me, even though the home security system was not transferred to NY and was not in use in TX either. I am looking for a lawyer for help now, who is like to be one from the similar cases below. Even it finally costs me more in order to pursue this way, I still would like to fight for the fairness.

1

Score

Christine leslie Springfield, OH

Jun 11, 2016

At this point Im done! A customer since 2011, happy with basic pkg. after our contract was up 2014 we upgraded our pkg. $10 more a month for 2 cameras. Back camera never worked properly the screen froze (showing snow in the ground from 2014) Front camera stopped last August 2015. Many phone calls, and trouble shooting. Technician here now, going on 6 hrs. still working- I'm done with the cameras but our contract states cameras, were told were still paying $10 a month with them working or NOT. It's their problem! I need corporates number!

3

Score

Carol Wright Louisville, KY

Jun 6, 2016

We had guardian installed the end of last week. One thing my husband wanted to know about was false alarms. He was assured this doesn't h happen. After the salesman coming for the 4th time my husband decided to change to Guardian . They installed the new alarm on the wall, New smoke detector and new glass breakage. They used our existing motion detectors. We were assured if we had any problem they would be right over. On Saturday we were taking a day outing, set the alarm and about a hour after leaving my husband got a call from Guardian telling him the smoke detector was going off. He said to not call the fire dept and we had to turn around and go home..canceling our plans. After we got home and turned the system off my husband called the salesman who called the service guy who called us. They argued with my husband telling him it was the motion not smoke detector that went off. My husband told them it was installed wrong and they argued with him. First ally they called back and said they had it corrected on their end. When we asked w hat that meant they said they told guardian if t g e smoke detector went o f2f I t was the motion detector and they said they would f u x the problem on Monday. Today, Monday I l etc a n d set he alarm and not even 5 minutes m y husband called me a b d said i d to turn around the alarm was going off. Right now we don't have much confidence in this product. We will see how they correct the problems tonight.

10

Score

Louise peterson

May 5, 2016

Hi I would like to say Guardian is the best company I have ever dealt with the salesman that sold me our system was very knowledgeble and helped us pick out what we needed to protect what matters most to ushis name was Harold if you want good service call him to get a free home zecurity system from guardian protection ***-***-**** he has over22 yrs experience and will treat you good.

10

Score

Terri Benjamin Miami, FL

Apr 16, 2016

I had Guardian Protection Alarm service for 7years 16years total total having my alarm system . My provider joined became one with Guardian Protection . After having a few other companies that monitored before locally. Not naming any names Guardian Protection Alarm service is THE VERY BEST. They monitor my precious possessions if my alarm goes off their on dispatch police if I'm not available to response to them notifying me or if I'm available upon be notified and ask for police to be dispatch they are on TOP OF THEIR GAME AND GET THE JOB DONE. I have had my gate attempted to be kicked in by unwanted thieves who saw my big dog that was in my back gate so they tried to enter my home the alarm trickle scaring the thieves Guardian Protection Alarm Service dispatch police the thieves or my neighbors won't even think of trying to break in my home Because they know my home is PROTECTED BY A ALARM AND THAT I HAVE THE VERY BEST ALARM COMPANY MONITORING MY HOME WHEN I'M AWAY. It's just like I'm sitting home when I'm away from home that's the picture (EXAMPLE ) you want all thieves to have on their mine THE HOUSE IS MONITOR BY A THE VERY BEST ALARM COMPANY GUARDIAN PROTECTION ALARM SERVICE they are a Fair Company read your lines on your contract READ don't COMPLAIN IF YOU DON'T READ I DON'T HAVE A PROBLEM WITH GUARDIAN PROTECTION ALARM SERVICE I my contract if there's something your no in agreement of with the contract they are always willing and there to work out with you a solution a comparison for you to make a final decision what real matters to me they do the job I hired them for and that is to secure and monitor my home when I'm home and away from home dispatch police if need be a AWESOME COMPANY INDEED. Terri Benjamin

5

Score

DIANA V SAMANIEGO Denton, TX

Mar 18, 2016

At this point I rate it a 5. I like having the remote control, and the panic control in case of medical emergencies. Hopefully I will never have an emergency, burglary, or break-in but if I do I do expect that I will get help immediately. You want free advertisement, and I want good service, so send me stickers. I finally received the yard signs this week. Time will tell if this company and system are worth the money I will be spending.

0

Score

Kaylee Law Anadarko, OK

Mar 15, 2016

The most awful company I have ever dealt with in my life. Do not, I repeat, do NOT even think about using these frauds. They have terrible customer service and lie about the length of your contract. I am reporting them to the BBB and hiring an attorney to get me out of the 3 YEAR contract I didn't even agree to.

5

Score

John Connellsville, PA

Mar 10, 2016

Never had any problems until we updated the system. Since, we have two sensors that keep setting the alarm off. Had to wait 2 weeks to get it looked at even though they just installed it and problems occurred first day. Technician finally came, looked it over, stated he could find nothing wrong and left. Guess what, problem still remained. Alarm went off on same two sensors, cops were called etc. What a mess. Thinking of switching to a new company.

0

Score

Rodney Biddle Saint Petersburg, FL

Mar 8, 2016

Can't discourage anyone enough from Guardian. Got the service and when I had to drop for a move was still forced to pay out the full contract. My mistake in going with a contract, and in particular with Guardian. Was way too expensive for what we received. Look elsewhere.

9

Score

Dorrae Fortado Frederick Bullhead City, AZ

Feb 26, 2016

Home security was something we have talked about doing for ourselves for several years but had never done. Then 1 day "home security" knocked on our door. Everybody was super nice, the salesperson Austin B. was focused but not pushy, and the installation crew was great, quick and tidy. I don't ever hand out 10's for anything but I'll give these folks a 9+.

10

Score

Patricia Olliffe Mckeesport, PA

Feb 21, 2016

We are so happy with our Guardian System. We really like that it is a smaller company that connects with its people. I feel so much safer in my home being alone so much of the time. I love how it keeps track of every time something is changed on the alarm system. We would recommend this system to anyone!

0

Score

Phil Williams Bradenton, FL

Feb 18, 2016

I originally signed up with Guardian in a house that I had on the market. The salesman told me not to worry about the five year term. If I sold the house, I wouldn't need the service, would I? Ha!!! I have since moved twice, and have gotten stuck with a service that I neither need nor want. (I live in a gated community with provided security through the HOA). Good luck getting out of any contracts with this company.

7

Score

Jerry Jolley Salt Lake City, UT

Feb 18, 2016

New to the service but installation and activation was excellent

0

Score

Reena Montville, NJ

Feb 11, 2016

We signed up with guardian early 2015 hoping that they are a good security service provider, but we were wrong. Initially they would answer calls right away and would call if an alarm went off, but then they became extremely unreliable. Never would bother to call and check if the alarm went off, to see if there was an actual emergency or an actual threat. After calling for a technician we would have to wait for days to get a problem fixed, and in the mean time go without the security which we were paying for. They also charged us for the sensors that have gone bad which should have been free. When we sold the house in December, we cancelled the service with guardian and explained to them how dissatisfied we were and did not want their service at the new place. They cancelled the monitoring and send us a cancellation letter. Once we moved to the new place, guardian started haunting us with calls and bills. They are billing us for service that we did not use. When I told them that we cancelled, they are telling me I still owe them money for the rest of the months until the one year contract is up or I have to use them in the new house even if I do not like the service. God almighty, I thought I lived in America and not in a communist country where some one would tell me I must do something whether I like it or not. Guardian, your security system stinks and so does your customer service. you are going to lose more and more business until you are no longer a business if you do not change your business model.

10

Score

Miranda Argyle, FL

Feb 6, 2016

Technicians were knowledgable and quick to install our equipment. Love that it is armed through our cellular devices. Our contract was sent to us through email which I can save or print if I need it. Signs and stickers were left that night but the most important thing is the system itself is easy to use and works great. We did sign a 5 year contract but it can be transferred to a new home and the rates are locked in. Technicians helped us decide the best placement of the equipment and explained we could always add more equipment as we see a need.

2

Score

Maree Court Phoenix, AZ

Feb 5, 2016

Not a happy experience. Over 15 days since system was installed. Have no written contract, no written information on how system works, and no outdoor signs or window stickers. Now find keychain system not working. More telephone calls and visit ahead to correct this. Really sorry I answered the door when the rep called and I changed over.

10

Score

Keyla Kissimmee, FL

Jan 21, 2016

Have had guardian for about 4 months now and I must say for us they have been quick on their feet. I was cooking one day and a pan had a hole in it smoke was everywhere alarm went off immediately. I disarmed the alarm they asked for the password and they called didn't recognize the number so I didn't answer they left a message. I called back by the time I did fire department was outside. They checked everything and was good to go. The sensors are super sensitive. We have set them off by forgetting to unarm the house even opening a door or window. They call through the monitor tell me the location which was set off. Ask do I need police and are you safe. Then ask for my name and password tell me to have a good day and is there anything else they can do. Overall, we are very pleased. Only con is when the alarm goes off trying to find the button to move the red screen to disarm is hassel because the noise is so loud. But, hey at least we know it works.

0

Score

J. Daniels Raleigh, NC

Dec 15, 2015

BUYER BEWARE!!! I signed up with Guardian after seeing some good reviews and being told I had qualified for a 'free' installation and payments of $42.99/mo. The technician came out, was friendly, and installed everything and left. We sold the house 6 months later and moved into a home with an existing security system. I called and spoke to a representative named Chris who informed me that I had signed a 5 year agreement. He sent me a copy of the document which they are now doing through docusign. I looked through the document and realized that while I had signed one part of the document to verify that installation was complete, that my initials all over the rest of the document had been forged. I have sent emails, spoken to Chris and another representative named Matt and thought that the contract was being canceled. However, I continue to get calls from the company. I called again today and spoke to a representative named William. I was told that in order to cancel service that I needed to contact the police, but that even after I do that, that Guardian are not 'signature comparers' and that I am still responsible for a contract that I did not agree to. At this point I would never do business with this shady company. It shouldn't have taken this much time and energy to cancel a contract that was clearly forged by someone in their employ. Beware....DO NOT do business with Guardian Protection Services!

0

Score

kerry nolan Walstonburg, NC

Nov 29, 2015

The sales person will tell you one thing and when you have a problem, the company tells you something else. I. Would not recommend anyone to have guardian . They have a beautiful song and dance.

1

Score

Vinita Prasad Massillon, OH

Nov 24, 2015

I have been using guardian for 6 months, didn't realize until I had a fire at home. I had fire, all alarms installed by construction builder went off but the alarm from guardian didn't detect the fire, and they didn't respond to situation. They said "there has to be more smoke" which to me is ultimately they want your house to burn down and then they will respond, then what's the point of fire alarm ? I didn't realize I have only 1 smoke detector by them on 2nd floor, no smoke detector in basement and no smoke detector in 1st floor or garage. So if there if fire on either basement or garage wait for it to burn to the smoke to reach to 2 nd floor and then they will respond. They are very smart, saved couple hundred of dollars by not installing enough smoke detectors. Not recommended.

0

Score

M Connolly Chicago, IL

Nov 16, 2015

The sign up process was horrible. They sent contracts via e-sign, which were incorrect, and did not include what was agreed upon. I refused to sign, they kept re-sending, with additional incorrect information. they finally agreed to send me a paper copy, but sent it to the wrong address. Still errors, which I crossed out and signed and sent back. They would not accept with corrections, so they sent another. FINALLY, we received an accurate, acceptable contract. Signed and sent back. THEN, installation was over a month out - since they are "so busy", BUT - my "rep"magically found a spot he was able to grab for me, which was only about 3 weeks out. IN THE MEANTIME, while we were correcting contracts and waiting for installation - we had a fire, which destroyed the interior of the house. This being one week before installation - which was to include a smoke detector. I let me "rep" (Eric) know, - and all they could do is waive the installation fee and offer an additional smoke detector. THEN...I got the bill, which was sent to the wrong address again, and included the installation fee. My rep isn't calling me back - we will see how this goes. And in the interim, I'm still waiting for window stickers, which I have requested at least six times. Turns out they were being sent to the wrong address.

3

Score

T. Thomas Woodbridge, VA

Nov 1, 2015

Very poor customer service. I ordered cameras over a year ago and despite six service calls they still do not work. Now Guardian wants me to pay over $3000 to break the contract. They never keep track of previous promises. Don't use video services with Guardian. Get any promise in writing.

9

Score

Jeffrey James Owings Mills, MD

Oct 16, 2015

Very please with new system, friendly Rep, and prices lower than ADT

9

Score

Kathy Brunsma Harrogate, TN

Sep 30, 2015

So far I really like my system but only had for less then a month.

10

Score

Monica Greenwood, IN

Sep 29, 2015

Sales rep is great, recommend him any day to family friend and business clients. We are a repeat customer with Guardian several times and have always been satisfied.

9

Score

Larry

Sep 28, 2015

Customer service has been great, service rep was knowledgeable and got our system up and running without any issues.

0

Score

Linda Houston, TX

Sep 3, 2015

Last yr we had a salesman come and I told him no, kept talking to my husband, I told my husband no, we have ADT, and salesman was persistent. Explained to the man that we are both 65 and on a fixed income, said that it would be cheaper than ADT, yada, yada,etc. I had to leave for an hour, at that point the man was still trying to talk to my husband outside about installing the guardian system, saying how all our neighbors were signing up. When I came back aft an hour, walked inside and the man was still there talking to my husband. I told him again we didn't want it, kept saying it would 58 for the first 6 months then drop to 34, aft that. I thought that was a good deal, then I noticed it had 60months on contract, he said no, that aft a year, if I didn't want it , I could cancel, most likely have to pay 100. at the most if that much. After we signed it, and about 3 days later I called the man to try to cancel because I found out none of my neighbors got it, except for 1 and he lived in another part of our subdivision. The salesman was not in, left a msg for him to return the call and why I was calling, he didn't call back. Called back 2 times and he never called. Waited till next day and called again, lady answered the phone, told her why I was calling, and she said she would have him call me, I asked if there was any other number to contact, said no, I would have to cancel with him since he was the salesman. Again, didn't call, called again next day, and was told by salesman that nothing I could do, contract was signed for 5 yrs at 60 a month, told him that's not what he said or represented to me (he was at my house for almost 3 hours). It was more or less-tough tit**** lady, you signed the contract, I could have told you I was going to send Brad Pitt and have it installed it and then didn't and there is nothing you can do about it. Thought to myself , ok, have to deal with this at least aft 6months the rates will go down -GUESS AGAIN. We are on a fixed income and cannot afford this, and they keep saying 'sorry-you signed the contract', beginning to feel the need for more gov intervention - isn't this something like taking advantage of the elderly - you say one thing, and then gotcha. Right now looking into lawyers who help people over 65. This company is not right, how they live with themselves is beyond me - KARMA is a b***, and I hope it bites them hard in their a***. Excuse my language but this company really gets me upset each month when I have to shell out 60. Then my alarm has gone off three times this yr and they only called me once, no verification of pw or anything, the other two times/no call.

1

Score

Sam R. Indianapolis, IN

Sep 3, 2015

After four years with Guardian Security, I am HIGHLY disappointed in my service. Over the years I've had alarms; there are times that they did NOT call to verify (the policy is to call even if a disarm has occurred). When we replaced a door we needed a new sensor. That would have cost over $175 including the technician; they told me that there was nothing they could do on pricing, upgrading, etc. We were outside our contract period, so we called to cancel after finding another company (Protect America - so far very happy with them), and all of a sudden they could do all sorts of things. Too little, too late, guys.. Worse still they FLAT OUT LIED. They told my husband that they were looking at our contract and it said five years; I spent over an hour, but finally found our original carbon copy of the entire contract. Their sales rep listed his name, crossed out the 60 month area, and wrote "1 year agreement" in a different section. If their rep screwed up (and he had called his manager while in our house), then that screw up is on them. He represented their company, and they have to honor that.. After over 45 minutes on the phone, they said they would let us out but that they COULD have forced us to keep it. Personally, I was willing to have them try and sue us just to show them the contract in court. I will NEVER recommend them to anyone. All they had to do was be honest and if they didn't like what their rep had done, deal with that later with him - that isn't our problem. I'm still absolutely furious with the way we were treated and lied to.*** Please be aware that whatever their rep tells you, they expect their standard 5 year agreement to apply.*** They have not only unethical but contractually illegal practices, and I would pay a hobo in beer to stand on my lawn and yell at intruders before I would ever sign with them again.

0

Score

Lynn Brown Fort Worth, TX

Aug 3, 2015

Guardian Protection Service fail to correct faulty equipment during the last year of my contract . so I paid the last year without being monitored, then after my contract expired they had the nerve to automatically renew me even after my requesting cancellation. They delayed sending me their official cancellation letter long enough to try an charge me for another month. Beware of their hidden clauses to automatic renew your contract

0

Score

Jeff S Hamilton, OH

Jun 30, 2015

I have been promised installation 3 times and still have never been called to let me know they were not coming. I have called and been promised that my system will be installed the next day but no show, no call. I can't keep missing work. THEY DONT CARE ABOUT THE CUSTOMER

10

Score

Joe Tuttle Lansdowne, PA

Jun 8, 2015

I've had Guardian Protection for the past 8 years and have been totally satisfied.

0

Score

Folashade Daso-Lawal Dallas, TX

May 26, 2015

Worst company i have ever deal with. Rude customer service, please read your contract carefully, they are expensive and will lock you down for 5 years. They are very insensitive.

0

Score

Ben Plano, TX

Apr 27, 2015

Terrible company. The sales lady didn't ever mention contract was for 5 years. Upon request to cancel they are requiring full payment amount so this website is wrong when it says 20% fee. She also stated ~1$ per day and that turned into almost 60$.

10

Score

Sandy

Apr 11, 2015

I have had a guardian system now for a few years and couldn't be more pleased. The company presents a fair rate that covers and offers everything, I did not get nickel and dimed to find out later on that I wasn't covered. My alarm has gone off a few times and I have always received a quick response. Not to mention that with it being a privately owned company I felt that company actually worked with me and showed exemplarary customer service.

10

Score

Tc Carnegie, PA

Apr 2, 2015

Started with another company that never called when our alarm went off. That does not happen with Guardian, they are very very quick to call if your alarm goes off, which makes us feel very comfortable knowing someone is watching over your home. When you do call, their people are very friendly and ready to help no matter what your problem might be. We've been a long time customer and just a month ago updated all our equipment. Several of our family members also use them and we all think they are the best.

7

Score

angelca Cicero, IL

Mar 28, 2015

gives the best protection

0

Score

Leslye Baltimore, MD

Mar 11, 2015

Guardian is the worst and offers no protection. My house has been robbed twice while Guardian was suppose to protect my home. The first time they got a trouble signal they chose to disregard it on their own accord. Guess what my home was ransacked ! The second time, they didn't ca the police before my emergency contacts. When I found out about it I called the police myself and Guardian still did not dispatch. I just signed up with Nkther company who offers additional protection and a lower monthly payment amount!