Guardian Protection

Guardian Protection

7.0

Our Score

5.8

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 653
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

653 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Maria Chozet Houston, TX

Feb 6, 2017

I have been calling over last 4 months to come and fix my system and is the time that no one has contact me or came to check. Really bad experience and am just waisting my money and cant cancel because of contract!

0

Score

Rekita Jacksonville, FL

Jan 27, 2017

Words cannot describe how disappointed I am in Guardian Security. At the beginning of 2016 you of guardian technicians came to my door and told me that my security system was out dated and needed to be replaced. I explained to the young men that I wasn’t interested because I would be putting my house up for sale in the summer and didn’t want to get caught up in a contract. They proceeded to tell me that everything would be ok and the company would work something out. I also had the opportunity to speak with a rep over the phone that told me the same thing. Still being hesitant, I asked what if I didn’t upgrade and was told that my current system may not work properly. I am a single mother of 2 so I decided to upgrade the system for the best interest of my 2 boys and myself. After a month or so after having the system, things started to go wrong. The system would go off in the middle of the night or just beep every 2-3 min. My youngest son is special needs and is very sensitive to sound. This caused very stressful nights because of this problem. I called and reported the problem and was told that someone had to come out to look things over. A technician was sent out 2 times before this was taken care of. The problem lasted for 2 months and during those 2 months, I was forced to sleep away from home so assure my kids and myself had a good nights rest. I was given no sort of compensation for this situation. The only thing that was said was “I’m sorry and thank you for being so patient.” As I told Guardian at the beginning of the year, I sold my home in September 2016. I called and informed Guardian that I sold the house and was told that I would have to transfer the service to a new home or have the new homeowners to take over the services. The new homeowners originally stated that they would take over, but changed their minds. I have relocated out of town and I’m in no need for a security system. I have spoke with several representatives that have stated that the contract stands and I am responsible for the payoff amount. The last person I spoke with was Tim, the Director of the Collections Department. I understand we all have a job to do, but the dishonesty of a company tells me a lot. His answer was I’m sorry ma’am, but a contract is a contract. It amazes me that all phone calls are suppose to be recorded, but there is no record of the call when I was told I would not be responsible to pay off the contract, which is $941.96. I feel that I was deceived from day 1 and would never recommend this company to anyone; I would totally discourage it. This has been one of the worst experiences ever and it’s hard to believe that it was all to protect myself and my family. A person should be able to trust the company who stands for protecting your home. I don’t trust this company at all. I gave one star because I couldn’t not give any.

3

Score

Wanda Florence, SC

Dec 30, 2016

I had the system installed in 2014 and would have given them a 10 up to that point, as I had no problems. Then in 2016, I started having problems with the back motion detector. After telling me it wasn't the battery, they came out and changed the battery and charged me $105. Then it malfunctioned again. They replaced the sensor and three weeks later it malfunctioned again. Today they decided to replace it once more. I don't know if it's faulty equipment or bad installation, but they've sent a tech out 4 times and the issue isn't resolved yet. The system uses a Simon panel that is too simplistic in features and too complicated when trying to bypass a component. Today I called Guardian and told them not to auto-renew my contract. They simply said "OK"--never asked me why I was unhappy or if asked if there was anything they could do. They clearly were not interested in providing customer service or in keeping me as a customer.

0

Score

Henrietta Berroteran

Dec 23, 2016

Henrietta Read the fine print and ask questions. I was under the assumption that I was going to pay $359 for three years...I even asked this is for three years and was told yes. My finanacial situation has changed and I went to terminate service. I was now told I had two more years on my contract. They could terminate service but I would still need to pay for the two years! What a rip off! The day I signed up, I had a houseful of inspectors and appraisers. That was nice timing on their part to sell me a service. It was never clarified that my yearly payment was $359 for each year and the contract was for three years. I don't recommend this company.

3

Score

Joseph Horvath Pittsburgh, PA

Dec 10, 2016

So have been with Guardian Protection for 10+ years. Today attempts to reach their customer service were horrible. I can only assume they are having staff shortages. My first call to the monitoring service yielded a response that they did not know the answer to my question which was why was my monitor ringing every 10 seconds. They transferred me to customer service where I waited over 15 minutes before I finally hung up. I then repeated the process. This time I waited for 20 minutes before one of your agents answered. She was competent and helpful but 15 -20 minute waits at a security company are unacceptable.

0

Score

G Tecce Plainfield, NJ

Dec 1, 2016

I was shocked to find out there was a cancellation fee and auto renewal policy. after being with them for 12 years they still charged me an cancellation fee. Once I told them i was leaving i was offered a cheaper rate. why does one need to leave to get a cheaper rate not the type of people i do business with.

0

Score

Judy Dawson Cottonwood, AZ

Nov 13, 2016

Our whole house system was installed in AZ in April 2016. On Wednesday, November 9, 2016 we returned from our Winter home to find the smoke detector/carbon monoxide detector in our bedroom "chirping." After paying a handyman and having the Fire Department check our house it was suggested that it's an ADT/Guardian, so we called for service. My husband about an hour on the phone, ADT has NO idea what the problem could be and wants my husband to use a screwdriver and disconnect a wire (not a good idea) BUT they will send a repairman this coming Friday, 6 days from now, to "take a look at things." In the meantime we sleep in a bedroom with a "chirping" alarm. Interesting enough we had an ADT system in our Winter house, a system I had removed BECAUSE no one could figure out why the alarm in the family room kept chirping. THIS IS NOT A RELIABLE COMPANY; THEIR CUSTOMER SERVICE IS NON-EXISTENT. It is my opinion that they have broken contract with us - "reasonable repair time" - and I'm sure this is going to turn "legal." DO NOT DEAL WITH THIS COMPANY. They are great on selling, not so great on servicing. At NO time has ADT called us to advise us of the problem. Apparently they aren't aware that we have a problem. So much for a monitored system!

0

Score

cheryl baphone Kansas City, MO

Nov 9, 2016

I don't know if people realize that home break ins have changed or not. It used to be that they would break in and go through all your possible hiding spots to include your freezer. They would load everything up and be in and out within 5-10 minutes before your alarm system notice could get the cops to your home. So their system would occasionally result in a burglar getting caught. Today's burglar has evolved just like your security system. When your home is broken into, they do a quick one, two and are gone with your most expensive item that each burglar can carry...as long as they're out within 1 minute. That's right people, 1 minute. And that means that your alarm has only gone off for 30 seconds and they're gone. So what good does an alarm system do for you when the perps are in and out within 1 minute? That's right, absolutely nothing but waste your money. Them contacting the police AFTER the deed has been done, in that way, ensures that you will never recoup your losses AND you are stuck in a contract for services that are no good because they're obsolete. It's better to have your own camera system put in that can store data for at least a week and that can be checked by you and send you notifications of any suspicious activity. Yes, you can do this on your own and it doesn't cost much to buy or maintain AND there's no 2-3 year contract to have to mess with them about when you move or when a loved one dies. Customer service for Guardian has been a nightmare for my family. They said they would return my father's money and then turned around and said they could not. My experience with them hasn't been good, but if you use them, don't sign or agree to any contract and pay the higher price for a camera system if you don't have someone who can help you manage your own.

0

Score

Krista LaShaye Dallas, TX

Nov 8, 2016

BEWARE, they require a 60 month contractor. We got tricked into this. Our builder referred them as their preferred alarm company and said we get free alarm keypad, well the not so upfront was that this was a 5 year contract. We pay $43.25/mo for alarm and only have sensors on front door, back door, and in living room. No window sensors. This is insane. You probably can get a lot more security from another company, so don't be dumb like us and not shop around.

0

Score

Thanny Krueger Iowa City, IA

Nov 1, 2016

This company is the biggest scam artist and they will rip you off every chance they get. We moved from our home and called to have the service discointinued so we thought. We continued to get charged and never noticed until I was looking closely at our banking statement and saw a charge from them, we had been moved out of that home for 2 years and they had been charging us the whole time. We over looked it and thought we should have paid more attention. So we called again and was told they could not cancel our account because we no longer knew what the password was it had been 2 years and tried to remember what that one was well they refused to cancel it so we called our bank and had them stop the automatic withdraw, now they continued to call us so I finally got pissed off and frustrated and told them all I wanted to do was cancel my account to a house I no longer lived in they finally broke down and gave me my password and then had to email them a request to cancel. Wtell it was Febuarary when I did the stop payment and August when I was finally able to cancel my account, Injist got a bill from them saying I owed hem 566 dollars, how he hell when my monthly payment was only 30 dollars a month. 30x7 does not equal 566 dollars. These people just are greedy greedy asses. Be careful they will rob you blind!!

0

Score

Gina M Mediate

Oct 28, 2016

Promised camera, interactive door lock, thermastate, sky bell no charge and none of which was honored. Charge $1000.00 cancelation fee although work order specifically states the above to be installed and received at no cost.

10

Score

Paul Jeffrey Lavallette, NJ

Oct 21, 2016

We have had Guardian Protection for over 10 years. Their service has been excellent. Their phone reps in the Pittsburgh area are polite, fully informed and speak English! In 10 years we have never had an issue with the system that they did not promptly repair. We recently called to upgrade from landline service to cell phone service so we can control the system from our cell phones. Because we are long time customers who pay on time, there was no upgrade fee.

5

Score

Ray Walker Myrtle Beach, SC

Oct 21, 2016

Had to move due to flooding and tried to cancel Service and was informed I owed the remaining months of a 3 yr Contract which has 11 months to go. I said I would burn my home before paying that and hung up. Money hungry Company don't buy...

0

Score

Tim Laurel, MD

Oct 8, 2016

One of the worst companies around to deal with when it comes to cancellation. We sold our home after 2 years and they still are hounding us to pay for another 3 years. They claim we still owe even though we informed them of the sale and our move to a different state within two months. They are thieves and money hungry crooks. They use their size and muscle to steal your hard earned income. Wish the attorney general would take them to task.

9

Score

Julie Wilhoit Needham, IN

Sep 25, 2016

We've been with Guardian for a little over 4 years. They have always been prompt to call us in the event of an alarm, issues etc. Customer service has always been great with us, very friendly, helpful and knowledgeable. I would recommend them and have done. For those who have given bad ratings, read your contract. We paid up front for our equipment, so there are no contract issues for us.

1

Score

Courtney Brown Charlotte, NC

Sep 9, 2016

Run far away from this company. Tried to cancel today, after having service for initially agteterd upon 3 yrs. Apparently i am 8 months too late to do so as they renewed my contract automatically for 60 months, per the buried language in the contract. If I ever scrape up enough money to pay them I AM Done! BEWARE OF GUARDIAN!

0

Score

John Newman Palmetto, FL

Aug 26, 2016

Guardian is great when it comes to selling the system. Unfortunately, they don't tell you all the details of the contract and lock you in for three years without telling you. The customer service is also not forthcoming. They provided me with I contract they say I signed, but it was not my signature. I have sent messages to find out more about it, but they refuse to answer my questions and said it I extended our contract for 5 more years, they would drop the price by $5,00 per month. I want to cancel because of their dishonesty, but they are not willing to even return my messages and explain their position. They just ignore you and claim that they stand by the contract but still wont explain who signed the contract they sent.

0

Score

ray Lutz, FL

Aug 16, 2016

RUN from this company awful to deal with contract is very shady they have you tied in you cannot cancel they are thiefs

0

Score

Mark walters Laurel, MD

Aug 13, 2016

Don't do this. We have had the service for 17 years. Never had a offer to up date. Now we want cancel and was informed we have to pay off another 31 months. This is over a thousand dollars. They told me this was in the contract. Keep in mind that was 17 years ago. Talk about hard up.

0

Score

Kris Phoenix, AZ

Aug 12, 2016

Very disappointed with this company, after two years of service they sold our monitoring to another company without notifying us. We only found out because the account the payment was made from was changed. We called to notify Guardian and were told they couldn't help us because we are no longer their customer. After several minutes of debate we finally received a number to call. The new monitoring company didn't even have our phone numbers. How could they get a hold of us in an emergency? Shame on you Guardian for not notifying us prior.

8

Score

Tim Foreman Butler, PA

Jul 29, 2016

I have Guardian and they are great. I sit here and read review about people who are complaining about things that they deal with everyday. I have never had an issue with monitoring and service has always come within days. People complain about early termination cost but don't want to pay out of pocket for the equip up front. I read my agreement and knew I was getting free equipment in lue of the paying out of pocket. I read and understood after the warranty was over that there would be a co-pay for service. It's called an extended warranty for a reason. People are cheap and bitter. I would refer people to Guardian as my experience has been great. I can't speak for other companies as I have no had any. But Guardian was my first sysem in my first home. And I will keep them

0

Score

Luis Reyes Sayreville, NJ

Jul 21, 2016

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole contract after you attend to cancel.

10

Score

A. Severt Butler, PA

Jun 21, 2016

Never had an issue, friendly people and great service!

1

Score

Laura Ann Francis Rockville, MD

Jun 20, 2016

They want more to cancel my service than to continue to pay for the end of the contract. Smart on their part...dumb on mine! READ THE CONTRACT CAREFULLY and DON'T sign until you understand PERFECTLY when you can get out! I'm the second homeowner caught out by them when moving...

0

Score

Kevin Blomgren Gilbert, AZ

Jun 17, 2016

When i got the service I was under the understanding that I could be able to cancel at anytime and they will be willing to work with me. When I called they told me that I had a five year contract and that i had to pay the remaining years of the contract. If i knew i had a five year contract I would never had agreed to the terms and conditions.

0

Score

Z Y Chicago, IL

Jun 15, 2016

Guardian charges me an unfair cancellation fee in amount of $750. I am looking for the legal service currently to protect myself from the completely unfair Guardian cancellation fee. Please see the brief as below. If you have met the similar situation, please contact me at *****@****.com. Let's fight for our rights together. A Guardian sales agent in Texas (TX) reached us early and persuaded us to use their service. We finally agreed to use their service mainly because the default home security system installed in our home in TX by the builder is a Guardian system. Before we signed the contract, I asked the agent whether we could transfer the service to New York (NY) once we moved there, because we would move to NY within about half a year. The agent told us definitely no problem and Guardian would take care of the service transfer process from TX to NY. Once we moved to NY and requested to transfer the service, Guardian told us they need to charge us $500 and extend our contract to 5 years in order to transfer. Their monthly rate is about $50, much more expensive than many other companies. We did not want to extend the contract to 5 years and did not think it’s fair to pay the $500 fee either. Our home in NY has existing home security hardware. Then we checked with Guardian if we could cancel the service. We were told the cancellation fee is $750. Our previous home in TX has all the pre-installed hardware for home security. Guardian technician came by and only did some initialization on the control panel and attached a few more sensors. $750 is a completely unfair bill for cancellation of the service. This is quite different from the early termination fee of a cell phone line in my opinion, because the customers receive a new and usually expensive cell phone when they signed a cell phone line contract, and the early termination fee is generally the compensation of the phone for the cell phone company. The account management supervisor/director at Guardian, Ms. ******** * ****, is very hard to communicate. Based on the conversation, it seems to be no way to resolve the issue, except for paying the $750. Un-professional at all in my opinion. ******** also told me Guardian would keep charging me ~$50 monthly until they receive the $750 payment from me, even though the home security system was not transferred to NY and was not in use in TX either. I am looking for a lawyer for help now, who is like to be one from the similar cases below. Even it finally costs me more in order to pursue this way, I still would like to fight for the fairness.

1

Score

Christine leslie Springfield, OH

Jun 11, 2016

At this point Im done! A customer since 2011, happy with basic pkg. after our contract was up 2014 we upgraded our pkg. $10 more a month for 2 cameras. Back camera never worked properly the screen froze (showing snow in the ground from 2014) Front camera stopped last August 2015. Many phone calls, and trouble shooting. Technician here now, going on 6 hrs. still working- I'm done with the cameras but our contract states cameras, were told were still paying $10 a month with them working or NOT. It's their problem! I need corporates number!

3

Score

Carol Wright Louisville, KY

Jun 6, 2016

We had guardian installed the end of last week. One thing my husband wanted to know about was false alarms. He was assured this doesn't h happen. After the salesman coming for the 4th time my husband decided to change to Guardian . They installed the new alarm on the wall, New smoke detector and new glass breakage. They used our existing motion detectors. We were assured if we had any problem they would be right over. On Saturday we were taking a day outing, set the alarm and about a hour after leaving my husband got a call from Guardian telling him the smoke detector was going off. He said to not call the fire dept and we had to turn around and go home..canceling our plans. After we got home and turned the system off my husband called the salesman who called the service guy who called us. They argued with my husband telling him it was the motion not smoke detector that went off. My husband told them it was installed wrong and they argued with him. First ally they called back and said they had it corrected on their end. When we asked w hat that meant they said they told guardian if t g e smoke detector went o f2f I t was the motion detector and they said they would f u x the problem on Monday. Today, Monday I l etc a n d set he alarm and not even 5 minutes m y husband called me a b d said i d to turn around the alarm was going off. Right now we don't have much confidence in this product. We will see how they correct the problems tonight.

10

Score

Louise peterson

May 5, 2016

Hi I would like to say Guardian is the best company I have ever dealt with the salesman that sold me our system was very knowledgeble and helped us pick out what we needed to protect what matters most to ushis name was Harold if you want good service call him to get a free home zecurity system from guardian protection ***-***-**** he has over22 yrs experience and will treat you good.

10

Score

Terri Benjamin Miami, FL

Apr 16, 2016

I had Guardian Protection Alarm service for 7years 16years total total having my alarm system . My provider joined became one with Guardian Protection . After having a few other companies that monitored before locally. Not naming any names Guardian Protection Alarm service is THE VERY BEST. They monitor my precious possessions if my alarm goes off their on dispatch police if I'm not available to response to them notifying me or if I'm available upon be notified and ask for police to be dispatch they are on TOP OF THEIR GAME AND GET THE JOB DONE. I have had my gate attempted to be kicked in by unwanted thieves who saw my big dog that was in my back gate so they tried to enter my home the alarm trickle scaring the thieves Guardian Protection Alarm Service dispatch police the thieves or my neighbors won't even think of trying to break in my home Because they know my home is PROTECTED BY A ALARM AND THAT I HAVE THE VERY BEST ALARM COMPANY MONITORING MY HOME WHEN I'M AWAY. It's just like I'm sitting home when I'm away from home that's the picture (EXAMPLE ) you want all thieves to have on their mine THE HOUSE IS MONITOR BY A THE VERY BEST ALARM COMPANY GUARDIAN PROTECTION ALARM SERVICE they are a Fair Company read your lines on your contract READ don't COMPLAIN IF YOU DON'T READ I DON'T HAVE A PROBLEM WITH GUARDIAN PROTECTION ALARM SERVICE I my contract if there's something your no in agreement of with the contract they are always willing and there to work out with you a solution a comparison for you to make a final decision what real matters to me they do the job I hired them for and that is to secure and monitor my home when I'm home and away from home dispatch police if need be a AWESOME COMPANY INDEED. Terri Benjamin

5

Score

DIANA V SAMANIEGO Denton, TX

Mar 18, 2016

At this point I rate it a 5. I like having the remote control, and the panic control in case of medical emergencies. Hopefully I will never have an emergency, burglary, or break-in but if I do I do expect that I will get help immediately. You want free advertisement, and I want good service, so send me stickers. I finally received the yard signs this week. Time will tell if this company and system are worth the money I will be spending.

0

Score

Kaylee Law Anadarko, OK

Mar 15, 2016

The most awful company I have ever dealt with in my life. Do not, I repeat, do NOT even think about using these frauds. They have terrible customer service and lie about the length of your contract. I am reporting them to the BBB and hiring an attorney to get me out of the 3 YEAR contract I didn't even agree to.

5

Score

John Connellsville, PA

Mar 10, 2016

Never had any problems until we updated the system. Since, we have two sensors that keep setting the alarm off. Had to wait 2 weeks to get it looked at even though they just installed it and problems occurred first day. Technician finally came, looked it over, stated he could find nothing wrong and left. Guess what, problem still remained. Alarm went off on same two sensors, cops were called etc. What a mess. Thinking of switching to a new company.

0

Score

Rodney Biddle Saint Petersburg, FL

Mar 8, 2016

Can't discourage anyone enough from Guardian. Got the service and when I had to drop for a move was still forced to pay out the full contract. My mistake in going with a contract, and in particular with Guardian. Was way too expensive for what we received. Look elsewhere.

9

Score

Dorrae Fortado Frederick Bullhead City, AZ

Feb 26, 2016

Home security was something we have talked about doing for ourselves for several years but had never done. Then 1 day "home security" knocked on our door. Everybody was super nice, the salesperson Austin B. was focused but not pushy, and the installation crew was great, quick and tidy. I don't ever hand out 10's for anything but I'll give these folks a 9+.

10

Score

Patricia Olliffe Mckeesport, PA

Feb 21, 2016

We are so happy with our Guardian System. We really like that it is a smaller company that connects with its people. I feel so much safer in my home being alone so much of the time. I love how it keeps track of every time something is changed on the alarm system. We would recommend this system to anyone!

0

Score

Phil Williams Bradenton, FL

Feb 18, 2016

I originally signed up with Guardian in a house that I had on the market. The salesman told me not to worry about the five year term. If I sold the house, I wouldn't need the service, would I? Ha!!! I have since moved twice, and have gotten stuck with a service that I neither need nor want. (I live in a gated community with provided security through the HOA). Good luck getting out of any contracts with this company.

7

Score

Jerry Jolley Salt Lake City, UT

Feb 18, 2016

New to the service but installation and activation was excellent

0

Score

Reena Montville, NJ

Feb 11, 2016

We signed up with guardian early 2015 hoping that they are a good security service provider, but we were wrong. Initially they would answer calls right away and would call if an alarm went off, but then they became extremely unreliable. Never would bother to call and check if the alarm went off, to see if there was an actual emergency or an actual threat. After calling for a technician we would have to wait for days to get a problem fixed, and in the mean time go without the security which we were paying for. They also charged us for the sensors that have gone bad which should have been free. When we sold the house in December, we cancelled the service with guardian and explained to them how dissatisfied we were and did not want their service at the new place. They cancelled the monitoring and send us a cancellation letter. Once we moved to the new place, guardian started haunting us with calls and bills. They are billing us for service that we did not use. When I told them that we cancelled, they are telling me I still owe them money for the rest of the months until the one year contract is up or I have to use them in the new house even if I do not like the service. God almighty, I thought I lived in America and not in a communist country where some one would tell me I must do something whether I like it or not. Guardian, your security system stinks and so does your customer service. you are going to lose more and more business until you are no longer a business if you do not change your business model.

10

Score

Miranda Argyle, FL

Feb 6, 2016

Technicians were knowledgable and quick to install our equipment. Love that it is armed through our cellular devices. Our contract was sent to us through email which I can save or print if I need it. Signs and stickers were left that night but the most important thing is the system itself is easy to use and works great. We did sign a 5 year contract but it can be transferred to a new home and the rates are locked in. Technicians helped us decide the best placement of the equipment and explained we could always add more equipment as we see a need.