Guardian Protection

Guardian Protection

7.0

Our Score

5.8

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 653
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

653 Guardian Protection Reviews

1. Select Your Rating:

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10=best

2. Share Your Experience:

3. Review Validation:

2

Score

Maree Court Phoenix, AZ

Feb 5, 2016

Not a happy experience. Over 15 days since system was installed. Have no written contract, no written information on how system works, and no outdoor signs or window stickers. Now find keychain system not working. More telephone calls and visit ahead to correct this. Really sorry I answered the door when the rep called and I changed over.

10

Score

Keyla Kissimmee, FL

Jan 21, 2016

Have had guardian for about 4 months now and I must say for us they have been quick on their feet. I was cooking one day and a pan had a hole in it smoke was everywhere alarm went off immediately. I disarmed the alarm they asked for the password and they called didn't recognize the number so I didn't answer they left a message. I called back by the time I did fire department was outside. They checked everything and was good to go. The sensors are super sensitive. We have set them off by forgetting to unarm the house even opening a door or window. They call through the monitor tell me the location which was set off. Ask do I need police and are you safe. Then ask for my name and password tell me to have a good day and is there anything else they can do. Overall, we are very pleased. Only con is when the alarm goes off trying to find the button to move the red screen to disarm is hassel because the noise is so loud. But, hey at least we know it works.

0

Score

J. Daniels Raleigh, NC

Dec 15, 2015

BUYER BEWARE!!! I signed up with Guardian after seeing some good reviews and being told I had qualified for a 'free' installation and payments of $42.99/mo. The technician came out, was friendly, and installed everything and left. We sold the house 6 months later and moved into a home with an existing security system. I called and spoke to a representative named Chris who informed me that I had signed a 5 year agreement. He sent me a copy of the document which they are now doing through docusign. I looked through the document and realized that while I had signed one part of the document to verify that installation was complete, that my initials all over the rest of the document had been forged. I have sent emails, spoken to Chris and another representative named Matt and thought that the contract was being canceled. However, I continue to get calls from the company. I called again today and spoke to a representative named William. I was told that in order to cancel service that I needed to contact the police, but that even after I do that, that Guardian are not 'signature comparers' and that I am still responsible for a contract that I did not agree to. At this point I would never do business with this shady company. It shouldn't have taken this much time and energy to cancel a contract that was clearly forged by someone in their employ. Beware....DO NOT do business with Guardian Protection Services!

0

Score

kerry nolan Walstonburg, NC

Nov 29, 2015

The sales person will tell you one thing and when you have a problem, the company tells you something else. I. Would not recommend anyone to have guardian . They have a beautiful song and dance.

1

Score

Vinita Prasad Massillon, OH

Nov 24, 2015

I have been using guardian for 6 months, didn't realize until I had a fire at home. I had fire, all alarms installed by construction builder went off but the alarm from guardian didn't detect the fire, and they didn't respond to situation. They said "there has to be more smoke" which to me is ultimately they want your house to burn down and then they will respond, then what's the point of fire alarm ? I didn't realize I have only 1 smoke detector by them on 2nd floor, no smoke detector in basement and no smoke detector in 1st floor or garage. So if there if fire on either basement or garage wait for it to burn to the smoke to reach to 2 nd floor and then they will respond. They are very smart, saved couple hundred of dollars by not installing enough smoke detectors. Not recommended.

0

Score

M Connolly Chicago, IL

Nov 16, 2015

The sign up process was horrible. They sent contracts via e-sign, which were incorrect, and did not include what was agreed upon. I refused to sign, they kept re-sending, with additional incorrect information. they finally agreed to send me a paper copy, but sent it to the wrong address. Still errors, which I crossed out and signed and sent back. They would not accept with corrections, so they sent another. FINALLY, we received an accurate, acceptable contract. Signed and sent back. THEN, installation was over a month out - since they are "so busy", BUT - my "rep"magically found a spot he was able to grab for me, which was only about 3 weeks out. IN THE MEANTIME, while we were correcting contracts and waiting for installation - we had a fire, which destroyed the interior of the house. This being one week before installation - which was to include a smoke detector. I let me "rep" (Eric) know, - and all they could do is waive the installation fee and offer an additional smoke detector. THEN...I got the bill, which was sent to the wrong address again, and included the installation fee. My rep isn't calling me back - we will see how this goes. And in the interim, I'm still waiting for window stickers, which I have requested at least six times. Turns out they were being sent to the wrong address.

3

Score

T. Thomas Woodbridge, VA

Nov 1, 2015

Very poor customer service. I ordered cameras over a year ago and despite six service calls they still do not work. Now Guardian wants me to pay over $3000 to break the contract. They never keep track of previous promises. Don't use video services with Guardian. Get any promise in writing.

9

Score

Jeffrey James Owings Mills, MD

Oct 16, 2015

Very please with new system, friendly Rep, and prices lower than ADT

9

Score

Kathy Brunsma Harrogate, TN

Sep 30, 2015

So far I really like my system but only had for less then a month.

10

Score

Monica Greenwood, IN

Sep 29, 2015

Sales rep is great, recommend him any day to family friend and business clients. We are a repeat customer with Guardian several times and have always been satisfied.

9

Score

Larry

Sep 28, 2015

Customer service has been great, service rep was knowledgeable and got our system up and running without any issues.

0

Score

Linda Houston, TX

Sep 3, 2015

Last yr we had a salesman come and I told him no, kept talking to my husband, I told my husband no, we have ADT, and salesman was persistent. Explained to the man that we are both 65 and on a fixed income, said that it would be cheaper than ADT, yada, yada,etc. I had to leave for an hour, at that point the man was still trying to talk to my husband outside about installing the guardian system, saying how all our neighbors were signing up. When I came back aft an hour, walked inside and the man was still there talking to my husband. I told him again we didn't want it, kept saying it would 58 for the first 6 months then drop to 34, aft that. I thought that was a good deal, then I noticed it had 60months on contract, he said no, that aft a year, if I didn't want it , I could cancel, most likely have to pay 100. at the most if that much. After we signed it, and about 3 days later I called the man to try to cancel because I found out none of my neighbors got it, except for 1 and he lived in another part of our subdivision. The salesman was not in, left a msg for him to return the call and why I was calling, he didn't call back. Called back 2 times and he never called. Waited till next day and called again, lady answered the phone, told her why I was calling, and she said she would have him call me, I asked if there was any other number to contact, said no, I would have to cancel with him since he was the salesman. Again, didn't call, called again next day, and was told by salesman that nothing I could do, contract was signed for 5 yrs at 60 a month, told him that's not what he said or represented to me (he was at my house for almost 3 hours). It was more or less-tough tit**** lady, you signed the contract, I could have told you I was going to send Brad Pitt and have it installed it and then didn't and there is nothing you can do about it. Thought to myself , ok, have to deal with this at least aft 6months the rates will go down -GUESS AGAIN. We are on a fixed income and cannot afford this, and they keep saying 'sorry-you signed the contract', beginning to feel the need for more gov intervention - isn't this something like taking advantage of the elderly - you say one thing, and then gotcha. Right now looking into lawyers who help people over 65. This company is not right, how they live with themselves is beyond me - KARMA is a b***, and I hope it bites them hard in their a***. Excuse my language but this company really gets me upset each month when I have to shell out 60. Then my alarm has gone off three times this yr and they only called me once, no verification of pw or anything, the other two times/no call.

1

Score

Sam R. Indianapolis, IN

Sep 3, 2015

After four years with Guardian Security, I am HIGHLY disappointed in my service. Over the years I've had alarms; there are times that they did NOT call to verify (the policy is to call even if a disarm has occurred). When we replaced a door we needed a new sensor. That would have cost over $175 including the technician; they told me that there was nothing they could do on pricing, upgrading, etc. We were outside our contract period, so we called to cancel after finding another company (Protect America - so far very happy with them), and all of a sudden they could do all sorts of things. Too little, too late, guys.. Worse still they FLAT OUT LIED. They told my husband that they were looking at our contract and it said five years; I spent over an hour, but finally found our original carbon copy of the entire contract. Their sales rep listed his name, crossed out the 60 month area, and wrote "1 year agreement" in a different section. If their rep screwed up (and he had called his manager while in our house), then that screw up is on them. He represented their company, and they have to honor that.. After over 45 minutes on the phone, they said they would let us out but that they COULD have forced us to keep it. Personally, I was willing to have them try and sue us just to show them the contract in court. I will NEVER recommend them to anyone. All they had to do was be honest and if they didn't like what their rep had done, deal with that later with him - that isn't our problem. I'm still absolutely furious with the way we were treated and lied to.*** Please be aware that whatever their rep tells you, they expect their standard 5 year agreement to apply.*** They have not only unethical but contractually illegal practices, and I would pay a hobo in beer to stand on my lawn and yell at intruders before I would ever sign with them again.

0

Score

Lynn Brown Fort Worth, TX

Aug 3, 2015

Guardian Protection Service fail to correct faulty equipment during the last year of my contract . so I paid the last year without being monitored, then after my contract expired they had the nerve to automatically renew me even after my requesting cancellation. They delayed sending me their official cancellation letter long enough to try an charge me for another month. Beware of their hidden clauses to automatic renew your contract

0

Score

Jeff S Hamilton, OH

Jun 30, 2015

I have been promised installation 3 times and still have never been called to let me know they were not coming. I have called and been promised that my system will be installed the next day but no show, no call. I can't keep missing work. THEY DONT CARE ABOUT THE CUSTOMER

10

Score

Joe Tuttle Lansdowne, PA

Jun 8, 2015

I've had Guardian Protection for the past 8 years and have been totally satisfied.

0

Score

Folashade Daso-Lawal Dallas, TX

May 26, 2015

Worst company i have ever deal with. Rude customer service, please read your contract carefully, they are expensive and will lock you down for 5 years. They are very insensitive.

0

Score

Ben Plano, TX

Apr 27, 2015

Terrible company. The sales lady didn't ever mention contract was for 5 years. Upon request to cancel they are requiring full payment amount so this website is wrong when it says 20% fee. She also stated ~1$ per day and that turned into almost 60$.

10

Score

Sandy

Apr 11, 2015

I have had a guardian system now for a few years and couldn't be more pleased. The company presents a fair rate that covers and offers everything, I did not get nickel and dimed to find out later on that I wasn't covered. My alarm has gone off a few times and I have always received a quick response. Not to mention that with it being a privately owned company I felt that company actually worked with me and showed exemplarary customer service.

10

Score

Tc Carnegie, PA

Apr 2, 2015

Started with another company that never called when our alarm went off. That does not happen with Guardian, they are very very quick to call if your alarm goes off, which makes us feel very comfortable knowing someone is watching over your home. When you do call, their people are very friendly and ready to help no matter what your problem might be. We've been a long time customer and just a month ago updated all our equipment. Several of our family members also use them and we all think they are the best.

7

Score

angelca Cicero, IL

Mar 28, 2015

gives the best protection

0

Score

Leslye Baltimore, MD

Mar 11, 2015

Guardian is the worst and offers no protection. My house has been robbed twice while Guardian was suppose to protect my home. The first time they got a trouble signal they chose to disregard it on their own accord. Guess what my home was ransacked ! The second time, they didn't ca the police before my emergency contacts. When I found out about it I called the police myself and Guardian still did not dispatch. I just signed up with Nkther company who offers additional protection and a lower monthly payment amount!

0

Score

Fred mitchell Vacaville, CA

Mar 11, 2015

This company is the worst. I had a company today come in and put a new system in and they took out the guardian system out . And never got a call from them. So I called them just to ask what would happen if the system was removed and they said you would get a call then I asked if they had gotten an alert and he said yes about an hour ago. And I told him I never got a call from anyone from his company. And told him his system was in the garbage where it belongs like there monitoring. To anyone who has this service needs to really look at it get it gone

2

Score

richard benkle Pomona, CA

Mar 4, 2015

They do not help you when the system does not work. Nor do they return your phone calls. I tried to speak to a supervisor, but was refused. Want to charge me 750 dollars to cancel this service that is not working.

10

Score

Tommy Austin, TX

Feb 26, 2015

I had Guardian installed a few months ago and everything works great. The biggest plus is the customer service which is fantastic. The technician was very good and informative. My wife and I have 2 children and have had other security systems in the past but nothing has compared to how happy we are with Guardian. I would highly recommend this company to anyone who is interested in protecting their home and family.

0

Score

chance Yukon, OK

Feb 23, 2015

Horrible very quiet system! Very poor customer service. Cancellation fees are for the full amount of the contract, they want you to pay 3000$ dollars to cancel after the first month! I wish I could het my hands on someone from their company but they contract everything out! They wouldnt even come back and tie the existing siren to the system. I got a keypad from them and thats it.

0

Score

carolyn. stillwell Nashville, TN

Feb 19, 2015

Not good

0

Score

Heather Efland Centreville, MD

Feb 18, 2015

We tried to cancel our service and they are charging us the full price of the contract- your report is WRONG- they don't give sensible termination fees. Not to mention, we had NO IDEA we signed up for a five year contract. The sales person didn't mention ANYTHING about a five year contract- this company is a SCAM- DON'T SIGN UP

10

Score

Dan Edwards Houston, TX

Feb 12, 2015

I have been with Guardian for more than 8 years and have been completely satisfied with their system, service and responsiveness during alarms. I have had 2 alarm emergencies during our time with Guardian and both times I know the Guardian system saved us from very real danger. The camera system helped the police catch a burger in our area. Worth every penny and more!

10

Score

Calen Cromwell Fullerton, CA

Feb 7, 2015

What a fantastic company! The customer service is great an efficient, and the price from the package I received is one of the best I have ever seen... Plus it has never gone up!

0

Score

Richard Tanner Sandy, UT

Feb 2, 2015

Without a doubt, the worst service experience I have ever had in over 30 years of maintaining home security. In mid- contract, the control panel installed by their local contractor is no longer communicating with local cellular network. After attempting to require me to buy a new panel or give me one on a new service contract they promised to install a replacement at no cost. That was over a month ago and they are now, not returning my phone calls. Absolutely the worst experience ever.

5

Score

Dominique Wortham New York, NY

Jan 26, 2015

I believe this company is the best company for my family

5

Score

rodney Amarillo, TX

Jan 22, 2015

Thanx it's been helpful

4

Score

staceyplovanich Perris, CA

Jan 21, 2015

Works great, and its easy

0

Score

Cliff Stone Leesburg, VA

Dec 27, 2014

These dealers of this system suck. They take advantage of elder people. Scare the heck out of little children, my little girl while my elder mother was being rushed to the hospital, unwilling to give me the code to disarm the system after it had been set off. With the firemen here, my baby girl screaming, my father had to rush back from the emergency room to contact these, uh, security dealers. And this was just on one occasion. My mother, having alshiemers, totally became distraught from the noise and same situation occurred, except this tw , the police showed up, luckily, and got my mother calmed down. My father decided it was time for the system to go. On top of the worst security help, charged my father almost $800.00 for an early cancelation fee. My advice, stay away from these systems. I know, I know, read the contract, but we are talking about elders in their eighties almost ninety and didn't know any better for the sales dealer for "making a sale" or taking advantage of people that think their words are true. Rating: 0000000000000000000000000000000

2

Score

robhm Belleview, FL

Nov 21, 2014

bought used home with security system already installed. The system had not been used in years. I was repairing the system and needed the master codes. after multiple phone calls and weeks later because they never returned my calls, taking to supervisors they decided not to give me the master codes and said i would have to pay a minimum of $100 for tech to come out and fix the system. Sorry to say I will not be looking for them to monitor anything.

10

Score

erim mimidis Pittsburgh, PA

Nov 17, 2014

i am extreemly pleased with the service i have recived from guardian! very professional!

0

Score

Ms E Baton Rouge, LA

Oct 11, 2014

Thought I was signing up with ADT, but didn't realize until 2 days later that I signed with this company. Could NOT get out of the 3 YEAR contact because I could not talk to a REAL person until a week later. I'm a disabled senior citizen who need the security....BUT not @ this cost. A technician was suppose to come out and change the system to function on my cellphone, but when he came out he didn't have all the needed equipment and had to go back to the office. He called from the office to tell me that it would be an additional $300.00. Then, NEVER returned to install it.

10

Score

Andreas Adrian Fort Mill, SC

Aug 30, 2014

We have a hardwired system and it's great. Very competitive prices and will do anything to keep customers happy.

10

Score

LyndiO Mansfield, OH

Aug 25, 2014

We have Guardian monitoring and we absolutely love them. Quick response time and great technology.