Guardian Protection

Guardian Protection

7.0

Our Score

5.8

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 653
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

653 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Stephen Los Angeles, CA

Jul 30, 2014

I have had the system for 2 years now and everything has been great! Love the company and what they do for me!

10

Score

Roy Colorado Springs, CO

Jul 27, 2014

We have had our system for 3 years now and love it. I would recommend them to anyone. I love the system and great service and options.

0

Score

jennifer

Jul 9, 2014

this company confused my mother also and now , we in North Carolina, are having a terrible time cancelling the "contract" it is higher cost than her previous company and there was nothing wrong with them, she would love to get out of it, but no one is helping her...Good luck if you choose to do business with these dirty door to door people

10

Score

Dave Portage, IN

Mar 21, 2014

Awesome company! The Rep was very helpful, yet gave us time to make the right choices for our needs!! The Tech was on time and answered all of our questions. Great App!! I would recommend them time and time again!!!

6

Score

william Waukegan, IL

Mar 5, 2014

i have had the sevice now for the pass 10 years now ever other year i have to call for something to be sevice on my alarm system and sevice call is $170.00 just to came out and parts are extra pluse by the hours to.i am now in the needed of a battery it will caost me about $200.00 just to replace a battery.so i am trying to see if can replace the whloe system , oh some one say that they was told that it was $29.95 a month i start out paying $35.95 a month.

5

Score

izak Indianapolis, IN

Oct 5, 2013

We've had Guardian for over a year and a half in a rental house. When we purchased their service, we were told that we could discontinue after 2 years. That sounded good as we had a 2 year lease. We bought a house and called Guardian and were pretty much told that we were stuck and that we had signed a 3-year contract. The first lady that we spoke to seemed kind of proud that they had us. Unlike the printed area of the this web page, we were told that the only ways that we could exit our contract was: a) find someone to take it over, b) hope that the new occupant for the rental house wanted it, c) buy out the remainder of the 3 years, or d) agree to a 2-year extension by having them put a limited amount of equipment in our new house. Additional sensors to meet our needs were going to be something like $79 each extra. We are paying $39.95 for a system that we are not using; not $29.95 as this web page suggests. We were not told that there is a 20% buyout of the contract. Guardian has either lied to us, or this web page is wrong. The information on this web page is not accurate and needs to be updated. When I asked to speak with the salesman that originally signed us up, they informed us that he no longer worked for them. As far as the alarm service goes, it is good service. It always worked for us, but then we never really 'needed' it. We were able to log on through our smart phones, pc or the key pad.

10

Score

Linda C. Warrendale, PA

Aug 18, 2013

I love my Guardian system. I have used Guardian for my personal security for over 10 years. They have just updated my system to the newest technology and I love it. (Way more affrodable then the other guys) The technician who performed my update was knowledgeable and very curtious he even vacumed up after he was done. Great company with great customer service.

10

Score

Rick Warrendale, PA

Aug 15, 2013

I have had my system for 8 years and have never had issue. I added to my system a few years ago, and the service team was on time, courteous, and met my needs.

10

Score

Karen Bridgeville, PA

Aug 15, 2013

We had Guardian installed in our home a little over a year ago. My husband and I like knowing our family and our home are protected whether we’re home or not. Guardian is really easy to use-- even our daughter has no problem arming and disarming it. We have the interactive features which make it convenient when I forget to arm the system on my way out or if we need to let the neighbor in while we’re away. It also sends us a text when our daughter gets home from school and disarms. Customer Service and Central Station have always been helpful and pleasant. The installer was pleasant, neat and made sure we understood everything before he left. Overall, we’re very pleased with Guardian.

10

Score

Conrad Warrendale, PA

Aug 14, 2013

I got my Guardian security system because I travel. The sytem was installed quickly and the installer, Kenny, was great. The people in customer service were helpful when I changed my contact information and password. I recommend Guardian - my girlfriend is even getting a security system in her new house.

10

Score

Ron Warrendale, PA

Aug 14, 2013

My experience with Guardian has been excellent! The installer was professional, clean and extremely curtious. I was amazed with the level of technology that came with the system and how user friendly it is to operate. I would definately recommend Guardian.

10

Score

Todd Warrendale, PA

Aug 14, 2013

I’ve been a customer for close to 5 years now and I must say I’ve never had any problems. I recently upgraded to Guardian’s new interactive equipment and so far I’m very satisfied with the switch. Now I’m able to arm/disarm my system, unlock/lock doors, change the thermostat and turn lights on/off all from my iPhone. The fact that I can do this at any moment is just great, it will come in handy when we’re on vacation. I’m glad a chose a company that keeps up to date with technology. I’m excited to see what lies ahead in the future.

9

Score

Nicole Warrendale, PA

Jun 18, 2013

Great customer service and installation was fast and trouble free.