Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 575
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

575 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

8

Score

Katijah San Jose, CA

Jan 3, 2020

The best thing is the capability to monitor the system. The only reason it isn’t perfect is the motion detector suffers from the wind.

8

Score

Siva San Jose, CA

Jan 3, 2020

This is very useful for me. I am very happy with the Guardian protection plan. When someone comes in the front door, it immediately is on my mobile.

10

Score

Ramon San Jose, CA

Jan 3, 2020

I feel more safe. They have everything we needed for security. They notify us with everything. The technician showed us how to work it so I could understand which made it easier. He was really good.

8

Score

Nataviya San Jose, CA

Jan 3, 2020

It does glitch if I don’t service is because it has poor connection at times but I have little doubt with them.

10

Score

Gary San Jose, CA

Jan 3, 2020

It's protecting our home when we are not there and while we are there. It is protecting everything. We haven’t had any problems and when we have an incident, they were really fast. The representative was very nice and gave us all the information.

8

Score

Sharon San Jose, CA

Jan 3, 2020

The quality is pretty good. We had an issue early on, but they came right out and took care of it. my wife feels more comfortable and safe. I would suggest they have a camera on the front door as a point of feedback.

10

Score

Robert San Jose, CA

Jan 3, 2020

I feel very safe at all times when I am not at my house and when I am going to my house. They always call if anything goes off. The technology and quality are easy.

8

Score

Ricky San Jose, CA

Jan 3, 2020

They’ve been very open with everything as far as the service and payments and everything. I received everything that I wanted. They had the latest tech and it is easy to use.

10

Score

April San Jose, CA

Dec 29, 2019

Customer service is always available. It is easy to use and user friendly.

8

Score

Paul Riverside, CA

Nov 11, 2019

Guardian Protection was less expensive than the other one we had and it is just as good or better than it. We’ve had very few issues. The cameras that they provided us pick up a lot of superfluous cars driving by and uses a lot of space for what is supposed to be for people approaching my house.

10

Score

Delia Jurupa Valley, CA

Nov 11, 2019

Guardian Protections has good customer service.

10

Score

Melissa Conroe, TX

Nov 11, 2019

Lots of features within the package and it was in the price range I was looking to pay. I like it. I like that I can go on the app and turn on and off the security. Every time I need, they answer immediately.

0

Score

Jim George

Nov 10, 2019

Changed cable service and Guardian was no longer getting feedback at their center. They let me know and told me that they couldn't fix it. The cable co. says it is Guardian's responsibility. I would like to cancel but would owe @$1300.00 to do so. I don't understand why if guardian connected the system when I had Frontier why they can't connect it to Spectrum. They suggested an upgrade for $375 plus the monthly monitoring fee would almost double. I am extremely disappointed that I now will spend the next 4 years paying for service I am not receiving.

3

Score

VICTOR S MERCED Dallas, TX

Nov 7, 2019

Guardian like for us the clients to add stuff to our service like; cameras, thermostat, door bell, etc... Then when those equipment stop working we have to pay redicolus amount of money for labor and parts. My ring bell stop working after a year of use and Guardian charge $250 for the bell which was online for $115 and charge me another $125 for labor. The Tech was in my place only 15 minutes. I am completely disappointed. I will cancel my service as soon my contract expire.

10

Score

Patricia Pettiford-Smyth Laguna Beach, CA

Nov 1, 2019

Whenever there has been an issue Guardian immediately informs me, either by phone, or intercom within seconds or a few minutes!

10

Score

Debbie Burbank, CA

Nov 1, 2019

good customer service, nothing to improve upon as of now

10

Score

Estrelita Banks-Bordenave Baldwin Hills, CA

Nov 1, 2019

Efficiency.Very professional and helpful.Never had any problems in any area.

8

Score

Holly Parsons Avondale, AZ

Nov 1, 2019

It’s ok. We had one issue with the control panel that was a product defect. But had to pay to have it fixed. That was annoying.

10

Score

Linda Weltsch Waddell, AZ

Nov 1, 2019

Up date equipment for Loyalty so we are current with other offers being sent to us

10

Score

Joan Tempe, AZ

Nov 1, 2019

Excellent service and friendliness and customer support.

10

Score

Cassandra Greenbelt, MD

Oct 25, 2019

Customer support is always professional and I get a lot of information when I do call them. The equipment does everything I need it to.

10

Score

Ernest Leander, TX

Oct 25, 2019

The home builder recommend guardian to me. I’ve been working in the security industry myself for a very long time, and from my personal experience, I know it is really good equipment. Whenever I call customer service for any issue, everybody is quick to help me out and get the situation resolved. I like being able to call anytime and get it taken care of.

10

Score

William Monongahela, PA

Oct 22, 2019

I’ve had guardian for quite a few years, since 1994. They’ve been very good. I’ve only had one issue, and they took care or it. I like their app so that I can check my security system on my phone.

10

Score

Stuart Aripeka, FL

Oct 22, 2019

We haven’t had any problems with it, it is reliable.

10

Score

Christine Woodbridge, VA

Oct 22, 2019

Nothing else really compares to it. It seems to do the job and they’re always responsive the handful of times I’ve called.

10

Score

Hans Shukla Woodbridge Township, NJ

Oct 22, 2019

Excellent.Some letters from keypad have got erased.They should be changed or insert keypad to be used.

0

Score

Mariellen

Oct 22, 2019

Guardian has the worst customer service and only cares about making money. We had a life threatening circumstance that forced us out of our home and we had to move in with relatives. Our relatives have a home security service so we couldn’t use guardian if we wanted to. They said because we were under contract they could only freeze our acct for 6 months or we had to pay $1200 to buy out the remaining time on contract. When the 6 months ended they called us harassing us and we explained nothing had changed we still were living with family because of severe illness and they have ADT. They are refusing to cancel service and saying we have to pay for remaining time on our contract even through they won’t be providing any services to us. They are insisting we have to pay them $1200 which we don’t have because of hospital bills. I will never use their service or recommend them to anyone. DO NOT DO BUSINESS WITH GUARDIAN!

1

Score

Philip Barrett Greenwood, IN

Oct 16, 2019

Been with Guardian for 25 years they’re charging me $50 a month for essential service when I only get standard service. They also charge a fee for in-home service which was not on my contract years ago for no fee and I feel like they’ve been ripping me off. I was not notified on these fees and the company has not been transparent use caution!

1

Score

Douglas Freeby

Oct 11, 2019

Guardian is very aggressive about not cancelling coverage when a home is sold. They are unreasonable and illogical about continuation of service. They claim it is like buying a car, not insurance. DO NOT DO BUSINESS WHEN GUARDIAN

0

Score

Garrett Spann Mesa, AZ

Oct 11, 2019

Guardian protection has been the worst experience ever! Literally everything they sold us has broken and no longer works! We payed hundreds of dollars for smart thermostats, door bell cameras, outdoor cameras, And An upgraded alarm monitor. And it all started less than a year into the 5 year contract! Starting with the thermostats, which quit working about 9 months into the 5 year contract. The doorbell camera hasn’t worked for at least a year now. The outside cameras are crap too! If they are even providing a picture, it’s so grainy at night there’s no point in even having them! They neglected to tell us that we had to report to the local police that we had an alarm system, so we got fined by them Too. They promised us Lifelock was free to us for 5 years and even put it in our contract. Yet, still to this date (3 years into the 5 year contract), we have yet to see Lifelock! What’s worse? The customer service! We have called them multiple times and are treated like total crap. They are rude as they can be and very “matter of fact”. I’ve asked for the manager many times. You’d think That would help, but when he got on the phone, he was even more rude! Every time we call about another one of their pieces of equipment breaking down, they tell us they’ll come out and look at it for $75, but if it needs replaced we have to pay for it. What about the warranty on this equipment that we payed hundreds of dollars on, and that’s required to have in order for the system to work? Well, they only have a 90 day warranty on their products! That’s right! You own it and it’s your problem now! That is literally what the manager told me! Well, as of last month, even the control monitor quit working and we no longer have any alarm system running. Yet we continue to have to pay $75 a month for the system. We are at a complete loss! All I can say is never, never, never go with Guardian!

10

Score

Lynn Butler

Oct 10, 2019

I have been with Guardian Protection since approximately 2010 or 2011. Great Service; Great Company.

8

Score

JoAnn Devone Stratford, NJ

Oct 9, 2019

If my alarm is activated they respond very quickly. But I have been a customer for 20 years and I asked if they could reduce my monthly payments but they refused. You are pricey compared to other companies.

8

Score

Mr. Adrian Conway Riverview, FL

Oct 9, 2019

Add voice to the control pad for arming, disarming, stay.

0

Score

Jean Washington, DC

Oct 7, 2019

Terrible customer service and contract terms are not clearly disclosed. When you sale your house the contract cannot be transferred to another person.

10

Score

G

Oct 6, 2019

I think guardian is a great alarm company with super fast alarm response time I have already recommended this company to family and friends.

10

Score

Dennis Universal City, TX

Oct 1, 2019

Great service, customer service is amazing and very professional.

10

Score

Christina Greenbelt, MD

Oct 1, 2019

I have been a customer for approximately 5 months and have had no issues with G. In fact when I forgot the alarm was set one day I had to race up the stairs to the main level to put in the code. A Guardian representative reached out to me to make sure I was okay. It made me feel I was being looked guarded :)

8

Score

Anna Trenton, OH

Oct 1, 2019

Salesperson was not truthfull. He told me the price would never increase but after 3 years it did increase.

0

Score

Steve Caraker

Sep 30, 2019

Horrible company. Buyer beware. They are very hidden with the length of their contract. Sales people are quick to get you to signup and not look at their 5 year locked in contract. Service really stinks. My doorbell camera has not worked for months.

10

Score

Lorraine Philadelphia, Pennsylvania

Sep 27, 2019

Well my house was burglarized and we decided we needed an alarm system and we had a flyer for guardian so we called him. I've never had any problems when whenever my system send them alert I get in the immediate call and no problem. I like the equipment - I don't have wires all over my windows just the the sensors. same with my door my keypads right next to the front door.