Guardian Protection

Guardian Protection

7.1

Our Score

6.0

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses.

Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Go to Guardian Protection's Site

Pros

  • Protection Packages
  • 24/7 Professional Monitoring
  • Guardian Protection Home Security Package
  • Positive Guardian Protection Customer Reviews

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry.

Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.

Premium - The most complete home security system with home automation. The Guardian security system includes all features of the other packages plus smart home control.

24/7 Professional Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out.

Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems.

Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get a hold of the security company quickly. All in all, Guardian Protection service is a priority for the company.
  • Alarm Response. Many reviews state that Guardian security teams respond quickly to alarms.

Cons

  • Not Available Nationwide
  • Transparency Issues
  • Negative Guardian Protection Reviews Summary

Not Available Nationwide

Guardian Protection offers home security services and protection in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV.

If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy.

This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection's security system mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. Unfortunately, the company's security system isn't perfect. A few people have claimed to have issues with Guardian Protection's cameras, stating that they are too sensitive to motion.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind.

Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, a smoke detector, a doorbell camera, and more.

Although there are a few complaints about Guardian Protection products and service, the majority of customer reviews rate the Pennsylvania-based security service highly.

We recommend Guardian Protection to those interested in professional installation and professional monitoring.

Contact them today to see how you can get started.


About Guardian Smart Home

How Much Does Guardian Protection Cost?

Guardian Protection costs $34.95-$59.99/mo for home security monitoring depending on the package you purchase. The company also charges an upfront fee of $99-$499, which depends on which equipment you purchase.

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app.

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 695
Review Last Updated: June 01, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

695 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Bill

Mar 4, 2020

Charge too much for paper billing. I paid for a full year. Was still charged for monthly paper billing.

10

Score

Marie Thomas

Mar 4, 2020

Everyone is great, can’t think of anything to improve.

4

Score

Isabel Argetsinger

Mar 4, 2020

Doorbell SUCKS they need to get rid of it

10

Score

Brendan

Mar 4, 2020

It’s been alright. Haven’t had to use any of the important feature so it’s been nice! I think automatic disarming and arming would be a good feature based off of phone location

6

Score

Sharon Carey

Mar 4, 2020

My biggest problem is the Front Door Camera, no matter how much I turn down the motion on it the least amount of wind will cause it to show motion. I have had to turn off the Motion part completely and only leave the actual door bell alert on. Unlike RIng which allows you to aim the camera this one does not. Would love to see the camera improved. This is the main reason I can't give a higher star rating because of the camera. Everything else works will and I am happy with it.

10

Score

Jake Sulkowski

Mar 4, 2020

Easy process, fair pricing, great customer service

8

Score

Gayle

Mar 4, 2020

So far all is good. Only been a customer for 6 weeks.

10

Score

Toni Costello

Mar 4, 2020

Very professional and knowledgeable of their product. A great experience!

8

Score

Romildo Sanchesw

Mar 4, 2020

It has been a different experience. this is the first time I have alarm system in my house. I have entered the wrong code twice and as a result, the police showed up in my house. I wish i had a second chance to enter the write code before notifying the police.

10

Score

Fang Yuan

Mar 4, 2020

Easy to use and protected all house when we are not home . We can control the AC and turn on the light anytime and anywhere . Also we can check the front door when nobody home answer the visitor. Very useful for home

10

Score

Christopher Anderson

Mar 4, 2020

I like them. They were up front and specific about what services they offer and what those services cost.

6

Score

Theresa

Mar 4, 2020

The initial purchase experience was great and the representative was super friendly but after that it was downhill. The person who came to install everything said the salespeople 'always sell things that (they) can't or won't install', he took multiple cigarette breaks during installation and did a mediocre job. I still don't have a proper camera angle on my doorbell. Their installation and customer service could use help

10

Score

Anna Clark

Mar 4, 2020

Overall good experience. Would like more options for door bell camera.

10

Score

CRYSTAL DEHOYOS

Mar 4, 2020

I LOVE MY WHOLE EXPERIENCE WITH MY SECURITY SYSTEM. HOW I CAN TURN EVERYTHING ON AND OFF WITH MY APP ON MY CELL PHONE.

4

Score

Crystal Trevino

Mar 4, 2020

Sale guy was a Great at first, now hard to get a hold of him once contract was signed. Once tech guy came it went down hill!

8

Score

Don

Mar 4, 2020

Ease of use, camera needs improvement, other door cameras are much better with more features

4

Score

Michael w. Stover

Mar 4, 2020

Time was not taken to explain what I have and more importantly HOW to use it.

8

Score

Clyde Carter

Mar 4, 2020

I like their care in their customers, and their systems for my home(s). However, the communication between my phone and their buisness has issues with error messages. So far it's not prevented the locking and unlocking of the two systems I have going.

10

Score

Michael Salyers

Mar 4, 2020

Answer quickly and resolved issues quickly

10

Score

warren lydic

Mar 4, 2020

everything done by auto pay no need to use the mail

8

Score

Steve Blazer

Mar 4, 2020

Sales rep was helpful, thorough, and understanding of our needs and budget. The contract obligation is too long and was different from what we were told. Installer was very good but seemed rushed. Web site and apps are somewhat disorganized and hard to follow if you can find what you are looking for...need tombe simplified and made more user friendlu, especially for all basic functions of the system and devices.

8

Score

M Arnold

Mar 4, 2020

I like it when they let you know what time it's armed and disarmed

8

Score

Ed Bebout

Mar 4, 2020

Very good service and installation. I like the upgraded home pad.

10

Score

Patricia Salt Lake City, UT

Mar 4, 2020

Everytime I call they're able to help me and answer my questions.

10

Score

Juan

Mar 4, 2020

Everything works great. When there is a problem they always fix it right away.

8

Score

Dereck

Mar 4, 2020

It's modernized and easy to use. They've been responsive when I've dealt with them.

10

Score

James

Mar 4, 2020

I got a good deal on it when I built my house. Customer support has the answers I needed when I needed it.

6

Score

Samantha

Mar 4, 2020

Guardian Protection is easy to contact, friendly, and helpful. I like the app.

10

Score

Sullivan Salt Lake City, UT

Mar 4, 2020

I like the monitor system it's very good.

10

Score

Joshua Salt Lake City, UT

Mar 4, 2020

They've been great so far. The guy that installed it was phenomenal. The equipment is very intuitive we like the technology aspect of it and it's very easy to use.

8

Score

Jose

Mar 4, 2020

Great service. You can see all around you.

10

Score

Lynda

Mar 4, 2020

I was referred to them by the loan company that I went with for purchasing my home. The gentleman that came out to install everything was very good at explaining everything in detail. Everything so far has worked properly I haven't had one issue with it.

10

Score

Tremetra

Mar 4, 2020

Cameras are good. Anytime I call them the service is good.

10

Score

Glenn

Mar 4, 2020

I've only had it two months but haven't had any problems yet. The best thing is that it was convenient.

10

Score

Tami

Mar 4, 2020

I liked what they had to tell me. I have a smart home and I needed it. They gave me all the information I needed to know.

10

Score

Edmundo

Mar 4, 2020

Every now and then I have hiccups with them but other than that they are very respectful and try to get the job done as fast as they can. The equipment is really good. The response time is accurate. It's simple, easy and up to date.

10

Score

Sherrie

Mar 4, 2020

Their rate is good and the system is convenient.

10

Score

Kent

Mar 4, 2020

Compared to what we had before it's exception. The best thing is the cameras. We are able to see who's at the door, driveway, or backyard. Any problems we've had they've come right out and taking care of it. It's just been really good experience.

10

Score

Jordan

Mar 4, 2020

Great equipment that's very easy to use. Easy to access on the mobile app.

8

Score

anonymous

Mar 4, 2020

They are very courteous. I am able to do things remotely.