Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-59.99
Install & Equipment Fee $199-499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 551
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

551 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Flioyd Phillips Kansas City, MO

May 9, 2019

Excellent people. Always friendly and ready to help. Very patient with those of us who fail to turn off alarm before letting dog out!

8

Score

John S. Castleton, IN

May 9, 2019

I like their reliable service and support. The system could be a bit more modern and communication from the company could be better.

10

Score

Andrew Critelli Lawrence, IN

May 9, 2019

It's been great. Customer service is excellent. They are always cheerful and polite when you call. If the alarm sounds they are on the box to you in seconds to see what is going on. I know the police or fire dept or ambulance is always minutes away. I sleep good at night and know my home is safe when I'm at work.

10

Score

George Canfield, OH

May 9, 2019

We are very satisfied with what we have. We have had it a long time and I have had no problems with it. It is easy to use and we feel safe when we turn it on. They donÕt outsource anything, it is all done within the company. Their customer service is very prompt and they do what they say they are going to do.

10

Score

Anonymous Carmel, IN

May 9, 2019

They are prompt and efficient and they do a good job. It always works and I feel safe and protected.

8

Score

Comfort Chandler, AZ

May 9, 2019

It is more expensive than I thought and it is always running out of battery but it does prevent thieves from coming in.

10

Score

David Huber Heights, OH

May 9, 2019

They are cheaper than AT&T and it does what I need it to do. They do good work and we got good service.

8

Score

Frank Long Beach, CA

May 9, 2019

The equipment is the best on the market and I like the service and the response time.

8

Score

Keith Canyon Lake, TX

May 9, 2019

Overall the equipment is pretty good, though a little overly complicated for me, but that it fine. It is an integrated system with lots of features in the house.

10

Score

Anonymous Pittsburg, CA

May 9, 2019

I would recommend them. They are always helpful and there for me. It works very well and it is good protection.

1

Score

Jay Saymansky Pittsburgh, PA

Apr 28, 2019

Their warrant is a joke. My outdoor camera only lasted five months and their service charges are high. I refuse to pay for service on a camera that I probably overpaid for in the first place. A three month warranty on this type of pricey equipment is nothing more than their way to generate extra revenue. I went with guardian to support a local company but should have used one of the numerous other competitors in this area. Buyer beware with this company.

8

Score

Charles Saunders Roanoke, VA

Apr 25, 2019

Good. Easy change over from previous company. Techs were nice and very good at what they do. Happy with the service.

10

Score

Irnest Oser Rockville, MD

Apr 25, 2019

VERY EFFECTIVE ALARM SERVICE. THEY HAVE BEEN GREAT.

10

Score

Charles Cook Toms River, NJ

Apr 25, 2019

They are clear, helpful and frienidly in all their dealings.

0

Score

Lori Storino

Apr 24, 2019

This is the worst company I’ve ever felt with!! They are complete crooks that steel your money and do you No service. I would like to save anyone the grief of going through what I’ve been through. Please NEVER purchase!!!!

5

Score

Veronica Garcia

Apr 22, 2019

Beware of their 60 month contact!! ( our sales rep told us it was a two year contact, shud of payed attention to the fine print) ?Guardian is expensive!!! Do the math, $99 down w an average of $55+ monthly payments for 5 yrs = $ 3,400! ? + a $25 service fee if you need them to fix anything wrong w the system. Unless its a problem from their end the fee is waived. I gave it a 5 because they do contact you right away Just upset i was lied to from the sale rep, don’t understand why lie. Other than that no other problems . You weight out the ups n downs!

8

Score

Jasen B Tampa, FL

Apr 22, 2019

Way better than ADT/Protect Your Home who were terrible. Guardian has been wonderful so far and if they continue in this manner there's no doubt they are they are the best.

10

Score

Gina Livengood Sun City, TX

Apr 22, 2019

Always respond quickly. They one out to fix problems in a few hours. The peop;e are friendly and understanding.

10

Score

Dwayne Combs Bowie, MD

Apr 22, 2019

I like the fact that when our alarm goes off, they call immediately. What we could improve on is a more updated keypad system. One that will notify you that your alarm is on.

10

Score

Diane Shields Rialto, CA

Apr 22, 2019

I have had no problems with them They are responsive quickly to alarms

10

Score

Diana Smith San Antonio, TX

Apr 22, 2019

Prompt response and excellent customer service

10

Score

Carol Swinson Richmond, VA

Apr 22, 2019

Fast response and excellent customer service

10

Score

Cait J

Apr 16, 2019

We just moved into our new home & had guardian come Out & install an alarm system, thermostat, doorbell & front lock. The gentlemen who came out to install everything, Ellis was very polite, didn’t rush & took the time to set everything up on my phone & throughly explained how everything worked. I highly recommend Ellis & guardian!

10

Score

Kathleen Norwalk, CA

Apr 9, 2019

Fire alarm kept going off..needed to be checked and replaceed. Going off independently.

10

Score

Ellen Howell, MI

Apr 9, 2019

My experience with Guardian has always been great! Their employees are knowledgeable & friendly.

10

Score

Grace Trotwood, OH

Apr 9, 2019

My experience with Guardian Protection has been great. Their response time is excellent. No complaints. Improve on updating old alarm systems.

1

Score

Nicole Verkamp

Apr 5, 2019

Guardian took advantage of my mother, selling her top knotch services which were not required. The cancellation policy doesn’t account for moving out of state, which is what competitor companies offer. Don’t bother with this company- they will rip you off. There are so many home security options out there’s dn this one is a waste.

2

Score

davina harman Mars, PA

Apr 3, 2019

UNBELIEVABLE! They bullied their way into a meeting as we were building our townhouse and now that we have moved out of that area we still have to pay for the service since it was a 5 YEAR contract...... Well All I can say is watch out for shady dealings and pressure to commit!

10

Score

Daniela Garland, TX

Apr 1, 2019

There are other companies out there but that comes at a higher price range, but I've been pleased with this equipment. I haven't really had to call customer service but if I do they give a quick response and address it quickly.

10

Score

Judy Goode, VA

Apr 1, 2019

It all works, and they have a good price.

10

Score

Anonymous Industry, PA

Apr 1, 2019

Any time that I call, whoever answers the phone does everything they can to resolve the issue. There have been a couple times where I had to return calls because it wasn't properly taken care of, but not based on the customer service fault.

10

Score

Ronda Obetz, OH

Apr 1, 2019

They are always there when I call, and I feel like I can trust them.

8

Score

David Clovis, CA

Apr 1, 2019

I'm pretty new but it seems to do what it is intended for.

10

Score

Anonymous Butler, PA

Apr 1, 2019

We wanted a local company, and this was available for the right price. We've been with them for 15-18 years now. Anytime we call, they are available, and they take care of our problems.

8

Score

Susan Lynchburg, VA

Apr 1, 2019

Guardian's system works - it's an average system, but we were hoodwinked. We had Vivint, and the guy came out here and told us that Vivint was not any good in this area anymore. I took him at his word, but it turns out Vivint is doing just fine. We're pretty mad about it.

10

Score

Ed & Judy New Castle, PA

Apr 1, 2019

My garage was broken into and I decided I needed a system. They've been very good, and everything works the way it should.

10

Score

David Hillsboro, OH

Apr 1, 2019

Every time I have had to use customer service they fix my problem and handle it professionally. It was easy to get the central monitoring station and I can test it as well.

10

Score

Anonymous Tulare, CA

Apr 1, 2019

I needed some protection, and this had the features I needed. They are courteous as well.

8

Score

Neil Washington, DC

Apr 1, 2019

Everyone is very responsive and give friendly customer support. My only complaint is the key fob plastic ring is not sturdy enough to carry it on your key ring and they charged me to make the correction.

8

Score

Rajashekarvellore Sewickley, PA

Apr 1, 2019

We only had to call Guardian once and it was very prompt and good. I only have the basic security system, but it works fine for me.