Guardian Protection

Guardian Protection

7.0

Our Score

5.8

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 653
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

653 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Claude Petite Windsor Hills, CA

Sep 25, 2019

Great experience, very pleased with this service

10

Score

Bobbie Smith Smithville, TX

Sep 25, 2019

Excellent. Their customer service is wonderful and they always respond immediately to both our home and business alarms.

10

Score

Andrea Leonard Valley View, OH

Sep 25, 2019

I love feeling protected. If i accidentally set off my alarm, they check to make sure it was me that set it off and if i am truly ok, before resetting.

2

Score

Jessica Glendale, AZ

Sep 21, 2019

We signed up for this service 18 months ago and have had nothing but problems every time we turned around. Two sensors constantly go of line and result in calls from the company several times a week and sometimes a couple times a day. We reported the issue the first week to our sales rep and since he was in the area, her offered to stop by and replace the problematic sensors. Little to our knowledge, he did not log the service call. We attempted to call the company on several occasions about the issue and were advised to change the batteries even though we mentioned we had just done that. My husband even changed the battery several times and it didn't work. On one particular occasion, one of our smoke detectors started beeping in the middle of the night and I accidentally set the fire alarm service off trying to figure out which one out of 9 needed a battery. As a result, they made one call to my husband (who was at the time out of town and asleep) before contacting our local fire department. Next thing you know, a firetruck is in front of my house. We called the company to try and find out why they didn't call me and were advised they only call one phone number. I found this interesting because most people no longer have landlines and the first phone number of contact isn’t necessarily at the residence. After a few more unhappy incidents, we just stopped using the alarm and continued to pay our bill. I called today to cancel and was advised we had a 5 year contact and a pretty hefty cancellation fee. Ok so we did not read the fine print and went with the “2 year contract” the sales rep advised we were signing for. I am willing to take accountability for this however Guardian was not willing to cut the fee in half and take accountability for their failure to live up to their service and part of the contract. The rep advised they would be more than happy to come out and fix the issue in an attempt to make things better. When we didn’t bite, he offered a smaller cancellation fee that was still a considerable amount. We reiterated our issues and attempts to work with them and were advised they didn’t have record of our all of the service calls and that they tried calling several phones prior to sending the fire department to our home. None of this added up to us so I asked to speak to the reps manager and was advised this was their final offer if he had to submit a request for a manager to call. Wow is all I could think other than it kind of feels like we are on a gameshow. How fun. Ultimately, i would never recommend this company as they have deceptive sales tactics, horrible customer service and crappy service. Ill be happy (not overly thrilled) to pay the cancellation fee to get out of this relationship.

8

Score

Grady Valdese, NC

Sep 17, 2019

Great experience... I'm a little taxed on the rates. I may have to downsize my package to be able to afford to stay with Guardian.

8

Score

Brian Cadtellano Raleigh, NC

Sep 17, 2019

Guardian has been very good. The mobile app could be better though.

10

Score

Barbara Goldberg Baltimore, MD

Sep 17, 2019

Service excellent. Installer explained everything well and neat unobtrusive equipment. Would like fire protection also.

10

Score

Anthony Benedetto Smyrna, DE

Sep 17, 2019

Great Experience. No concerns. Always feel safe leaving my home when the alarm is set !

1

Score

Shahab Shaffiey

Sep 13, 2019

Guardian uses predatory sales practices. I will echo the other reviewers in warning everyone: DO NOT SIGN A CONTRACT! I simply wanted services moved from my girlfriends name to mine and they snuck in and had me sign a new 60 month contract without me noticing. Emailed me an online document to sign and told me it would take care of the transfer. Apparently I missed the tiny print where I extended the contract for another 60 months! Why would on a transfer would anyone want to extend the contract! I spoke to their customer service department about honoring the initial date of the contract and they refused. Now they want over $550 dollar for an early termination and would not budge on making an concessions. They already got 60 months out of me and now won't acknowledge they maliciously roped me into 14 more. I plan on filing a complaint with the BBB and speaking to a lawyer about what can be done. They should be ashamed of their one star review, but they absolutely do not change their practices because they prefer profit over customer service.

10

Score

Anonymous Choctaw Beach, FL

Sep 11, 2019

I am pleased with the service and I am satisfied with it and when we had a problem, they came down and replaced the unit with a new one.

10

Score

Anonymous Fate, TX

Sep 11, 2019

Honestly it was the house when we bought it and we just kept it and I’ve been very pleased. We’ve never had any issues with it and it always seems to work. They always help us out and we’re happy with everything, though if they could improve the wireless range that would be good.

10

Score

Shirley Mansfield, TX

Sep 11, 2019

I love the app on the phone to lock the door and turn it on. I call them and they are very polite and knowledgeable and are able to satisfy my question.

10

Score

Quentina Fairmount Heights, MD

Sep 11, 2019

So far I haven’t had any issues whatsoever with any of the equipment. When there is an alarm, I get a phone call asking me if I am okay or if there is any help I need. I like the fact they give me a call. Every time I call and have an issue with anything, it is always handled professionally and very promptly.

8

Score

Carrie Clovis, CA

Sep 11, 2019

I feel safe in the house or when I am gone and I don’t have to worry about somebody breaking into my house. The only thing I am getting tired of is it always gives me an error when I am away from home.

10

Score

Gene Okazaki Bowie, MD

Sep 10, 2019

Service from Guardian has always been excellent.They have always responded quickly to any issues

10

Score

Arletta Howard Inverness, FL

Sep 10, 2019

I like the quick response when the alarm goes off.

1

Score

Jay Floyd

Aug 29, 2019

DO NOT BUY GUARDIAN. Have their system 5 months in new RYAN home and continuous problem with the overhead door opening and monitoring. For months Guardian claimed not their problem. Had door company out today and the problem is short in Guardian provided Linear control. Now I find there is only 90 day warranty and they and they are happy to schedule service at $110 first half hour and $45 after plus parts. DO NOT BUY Guardian. There are too many good options to get stuck in a long contract with a poor option.

0

Score

Diane Meredith Louisville, KY

Aug 28, 2019

We bought our house in 2017 and were told we just had to finish out the contract, now they are saying we signed a 60-month contract. If I did I was not told that! I would never sign a contract for 5 years. I have tried to would with them now they say they want $700.00 to cancel the contract! I would not ever recommend this company!!

10

Score

Jim Beaty Fishers, IN

Aug 20, 2019

Very prompt to follow up when the alarm is triggered.

10

Score

Harold Haynie Greensboro, NC

Aug 20, 2019

Very good customer service always prompt on catching my alarms and sending the correct responses.

10

Score

Karen Pleasure Ridge, KY

Aug 20, 2019

They are very efficient in taking appropriate action when there is an alarm.

8

Score

B Columbus, OH

Aug 20, 2019

The sales team could be more honest about the capabilities a new system will have when compared to an old system.

10

Score

Patty Bracey Fenton, MI

Aug 20, 2019

The agents are very courteous and helpful on the phone. Everytime I call I am helped very proficiently.

8

Score

Hellen Sudley Springs, VA

Aug 20, 2019

Respond time is quick, install camera outside the home

10

Score

Catherine Palma Sola, FL

Aug 8, 2019

No problem with it other than having to replace the batteries. They are there to help no matter what time of night or day. It has done everything it is supposed to do and I would recommend it to anyone.

10

Score

Edward Hyattstown, MD

Aug 8, 2019

Guardian Protection is easy to use and their customer service is polite.

10

Score

Anonymous Fontana, CA

Aug 8, 2019

been really loyal to us and every service we need. They respond quickly. We’ve never had a problem with it.

0

Score

Felisa

Aug 2, 2019

My mother is elderly and handicapped and was taken advantage of by Guardian Security company. They locked her into a FIVE year contract which was never explained to her. No emergency contact was placed in the contract. My mom tried canceling the contract 3 years later and was told the penalty fees would be very high. She did not pay the bill while disputing this and they manipulated the keypad so her code would not deactivate the alarm. They are only open from 9-5 and no one could turn the alarm off. She is out of town and had she had this issue she could have had health issues as a result of this incident. Customer service is awful. Do yourself a favor and get ADT.

8

Score

Rosemary York Raleigh, NC

Aug 1, 2019

over several years, we have stayed with Guardian. Some of the call center people are more helpful than others. I recently had a young woman who gave wrong info and was short, but the next evening, the man who answered was very helpful and kind.We have had a renovation and need to have our system tweaked.Also, we have recommended and you have another customer as result.

10

Score

Chuck Baggott Bradenton, FL

Jul 25, 2019

8 years. Always good and courteous, responsive

1

Score

Anonymous Los Angeles, CA

Jul 23, 2019

Guardian Protection is not a customer friendly company! I called them to cancel the service because we moved and we didn't want the service at the new residence and I was told that the contract was not due to expire for a few months. I was also told that the last month of the contract, the bill would be prorated and it would not be a full payment. I checked my bank statement and even though the contract was supposed to be canceled about three weeks ago, a full payment was deducted. I just called and was told that the notes in my account did not say to cancel the contract once the expiration date came, which means the payment taken cannot be reversed and as of today the the service is canceled. It's terrible that regular customers are taken advantage of. Please do not use this company!!

8

Score

Anonymous Fort Worth, TX

Jul 18, 2019

It took a while for them to come out but I am pleased with quality of their security equipment and the best thing is the camera.

10

Score

Brian Canal Winchester, OH

Jul 18, 2019

Keep up the good work. The care has been excellent, any issues have been taken care of right away and they have even gone beyond. Other security code companies have many failures and problems and I have felt uncomfortable with them, but I have never felt that way with Guardian. I feel safe and secure.

10

Score

Betty & Will Orangeburg, SC

Jul 18, 2019

Guardian is prompt in calling me and that is the best thing.

3

Score

Linda Lassiter

Jul 11, 2019

DO NOT USE GUARDIAN! This is a terrible company. I still don't understand how I manage to sign a five year contract without my knowledge., FIVE YEARS! I tried to cancel after the first month but of course I couldn't.. I am going to take a hit on my credit because I must get away from Guardian. By the way, don't believe that 34 99 per month junk. They stick you with all kind of fees and please, don't ever have a problem with the equipment. They charge you to come out and fix their stuff even if it's not your fault. Stay away from Guardian.

0

Score

[email protected] Davenport, FL

Jul 1, 2019

Extremely disappointed. Costumer service is eager to sell BUT don't show the slightest desire to solve your issues unless you agree to the $180.00 service charge. They practically tell you we are fools to even ask for the techs to come and fix any issues. I cancel their service 3 times before they actually cancel my service even after 5 month of our contract expiration. they manage to get 4 additional months of charges with the excuses that I needed to send a written termination notice. and I just received another bill for $5.78 because of 3 additional days of monitoring since my last call to cancel. ( Never needed any written notice ) WOW!!!!!! they are masters of milking costumers so they can survive.

8

Score

Elizabeth Anderson Philadelphia, PA

Jun 25, 2019

The tecnhician who came to my residence to deal with my current problem was the best! He was very patient with my various questions and he fully explained things to my satisfaction

0

Score

Karen McElroy

Jun 19, 2019

Huge warning with this company do not use it. They have terrible customer service I’m moving from my house into a place for a short time that does not allow me to use a security system because it is a rental. They will not freeze my account even for six months however if I was moving into let’s say another house where I could have it then they would freeze it for six months how does that make any sense? They will not work with you at all I am a realtor and I will never recommend this company again

10

Score

Rosemarie Kintzer St. Augustine, FL

Jun 18, 2019

Customer service is top notch. The batteries installed for outages last much longer than I expected.

4

Score

Ursula Henry Havre de Grace, MD

Jun 18, 2019

It was ok until recently. I had to move due to my husbands death and was told that I need to make the system Inactive and continue to pay until my contract is done, several more years