Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-59.99
Install & Equipment Fee $199-499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 551
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

551 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Frances Charlotte, NC

Apr 1, 2019

I'm on a fixed income so I wish the rate was a little bit lower. The sales person was very knowledgeable and took his time explaining everything to me. I have accidentally set the alarm off and within seconds the phone rang to make sure I was okay, and nobody was frustrated that I set it off.

10

Score

Allison Woodbridge, VA

Apr 1, 2019

I have accidentally activated the alarm several times and they were very calm and walked me through everything. They made sure I passed my system, they have fantastic customer service.

10

Score

Ruth Hemet, CA

Apr 1, 2019

They've been there every time we've needed them. They are extremely knowledgeable and nice as well. They were able to do the equipment exactly the way we needed it done.

10

Score

Bradley Lovettsville, VA

Apr 1, 2019

They provided good coverage for the house and it seems to work fine.

10

Score

Brad & Sharon Atlantic City, NJ

Apr 1, 2019

Service is terrific, I get a response right away and I feel very safe and secure with them. It's very reasonably priced, I'm thrilled with what I am charged monthly. I like that I am connected to both the police and fire department. The only thing I didn't like was the time frame for arrival was like 4 hours, but other than that everything is terrific.

10

Score

Willie Detroit, MI

Apr 1, 2019

Anytime anything goes wrong, Guardian gets in touch with me. The system works and I haven't had any problems with it since I got it. Keep up the good work!

10

Score

Kimberly Austin, TX

Apr 1, 2019

I don't have any issues with it and whenever I call they take care of it in a timely manner.

10

Score

Jean Grapeville, PA

Apr 1, 2019

The representative was good, and the panels are very nice, I think it's better quality. I feel very safe with it and everything has gone well.

10

Score

Richard Leander, TX

Apr 1, 2019

They have the best support and answer our questions. It's simple to run as well.

10

Score

David Selbyville, DE

Apr 1, 2019

It does its job and everything that we pay for it to do.

8

Score

Mary Trotwood, OH

Apr 1, 2019

I don't have any of the special features on this alarm, so any alarm would do the same thing. The remote they gave us fell apart a few days after and we didn't get another one.

10

Score

Robert Hayward, CA

Apr 1, 2019

The voice monitor is nice, you can speak right to a representative and they can walk you through certain steps. The product is high quality and they are quick and courteous with their responses.

8

Score

Tom Englewood, FL

Apr 1, 2019

I like the WIFI connection and the App, but they could have a lower price.

8

Score

Joyce Heath, TX

Mar 28, 2019

I like that I get email every time alarm is set on or off.

8

Score

Courtney Charlotte, NC

Mar 28, 2019

I like the ease of use and customer service

10

Score

Ethel Darling Camden, DE

Mar 28, 2019

Always there when needed and very helpful.

3

Score

Jennifer Reinhardt Cleveland, OH

Mar 27, 2019

Absolutely horrible when trying to cancel. We moved a year ago and I called to cancel service. Gentleman told me it would be $638 to cancel because we still had 16 months left on our contract or I could continue to pay monthly and cancel in the future when the balance is lower. It is now a year later, I called and found out, they never quit monitoring at the house we moved out of and now they are saying that I not only will have to pay the remainder of my contract, but also a $750 early termination fee.

2

Score

Hari Herndon, VA

Mar 25, 2019

They are overpriced and they use outdated devices. Everything about money for them.

5

Score

carlos SOLIS Irving, TX

Mar 21, 2019

I have had guardian for a 36 Month contract, which the 36 months was up in 2018, I tried cancelling , but they said it renewed for another 3 years. I did not know this, and I thought the contract would be month to month. I live in texas, and wanted to know what I can do to get out of this 2nd term. Please help

10

Score

Alex Walton Hills, OH

Mar 19, 2019

Have always done a great job and been courteous.

10

Score

Dolores Borso Medina, OH

Mar 19, 2019

The quality of coverage and customer service. Nothing to improve on.

8

Score

Glenn David Frisco, TX

Mar 5, 2019

Their sensor devices work great. My daughter left the door cracked and the wind blew the door open and the alarm went off. We were able to get everything figured out, I am just glad that it works.

10

Score

Tom Ross, OH

Mar 5, 2019

Whenever we have had a problem, they have been very helpful and pleasant.

10

Score

James Corona, CA

Mar 5, 2019

We are happy with the price and their service works good.

10

Score

Linda Cincinnati, OH

Mar 5, 2019

They are very reliable, professional, and friendly. They have always contacted me when the alarm has gone off so that has made me feel secure with them.

6

Score

Shyam Charan Vasantha Frederick, MD

Mar 5, 2019

We did have a poor experience with a technician that was disrespectful to my mother-in-law. He forgot to install a speaker and we had a false alarm where the police showed up. When our initial contract expired, they gave us a tablet so that was great.

8

Score

James Bradenton, FL

Mar 5, 2019

The initial sales lady was very accommodating. It was a pleasant experience. Ê

10

Score

Daniel Westfield, NY

Mar 5, 2019

Anytime that I have had a question or problem, it has always been taken care of right away.

10

Score

Stephen Wexford, PA

Mar 5, 2019

Every time I call, I get good service. The equipment is comprehensive and easy to navigate.

10

Score

Anonymous Emmitsburg, MD

Mar 5, 2019

Guardian Protection is very reliable and responsive. I have never had an issue with them.

10

Score

Christine Westerville, OH

Mar 5, 2019

We have had it for 20 years with a couple of issues, but they always do their best to resolve them.

10

Score

Phil Corona, CA

Mar 5, 2019

They continually check in with me and send me newsletters. I test the system once a month and it works great. The people on the phone are very friendly.

10

Score

Ruben Hanford, CA

Mar 5, 2019

The quality of the equipment is great and it is affordable. They are always there when I need them.

1

Score

Anne strongman

Mar 5, 2019

Over price for what you get. Only protects you with doors opening. Nobody breaking into mu house is going to use the door. Also cant hse the motion sensor if you have pets. Settinvbup auto pay was impossible and trying to cancel the 5 year contract I got forced into is just as bad! Get Nest or something and stay away

8

Score

Connie Centerville, OH

Mar 1, 2019

Service is good. Each month I have to call about my bill,it's different each time.

10

Score

Colleen C M. Upper Makefield, PA

Mar 1, 2019

They have been great! I have had Slomins and ADT in the past, no comparison.

10

Score

Camille Popp Hanford, CA

Mar 1, 2019

Good service and good protection. Have been with other companies that don't monitor you as well. Guardian contacts you right away if there is an alarm or issue with your service. Great company.

8

Score

Artemio Romo Riverside, CA

Feb 28, 2019

There are being sometimes that I have to battery in sensors the alarm goes on and you guys don't even call to check what's going on!! Some what disappointing

6

Score

ExLebo Man Simpsonville, SC

Feb 28, 2019

After an initial failure with the alarm (when it was first activated) . system it has tested out fine. However technically there is room for improvement regarding the doorbell system. There must be a better way to manage the video storage, along with notifications of it being full. If the system cannot hold the videos, how can it help with tracking down a person in them, should the system be full?

10

Score

Jeff Butler, PA

Feb 28, 2019

Great company. Good, knowledgeable people.