Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-59.99
Install & Equipment Fee $199-499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 551
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

551 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

3

Score

Craig Schnable Perkasie, PA

Feb 26, 2019

Their customer service is horrendous and their systems are archaic, I cannot wait until my contract is over so I can move to another carrier.

7

Score

Marc Petrillo

Feb 22, 2019

We had the 60 month contract, and decided to cancel in November of 2018. The service was good. The issue I have is when we cancelled no one came to "uninstall" their equipment. I had to call our phone provider, and rip out some wiring that was hooked to our phone. There was still power coming from the large metal cabinet they put in our basement. It is locked, and no key was left with us. It is February of 2019, so I began removing the monitor and sensors which had power coming to them. Next step is to break into the cabinet in the basement. I just wish they had made us whole again when we did renew our contract

10

Score

Michael Murrysville, PA

Feb 15, 2019

They are responsive to phone calls. The equipment is durable. I have had it for 20 years and have had no problems. They are conscientious, timely, and cost effective. What more could you ask for?

10

Score

Gary & Ghia Alta Loma, CA

Feb 15, 2019

Every time I call, they either answer immediately or call me back right away. I have had some technical glitches in the system, but overall it has been good. The technician that has come out has been excellent.

8

Score

Norm Hamilton, OH

Feb 15, 2019

I have had a couple of switch failures. One has been replaced twice and is still failing and needs to be replaced again.

8

Score

CF Tipp City, OH

Feb 15, 2019

Guardian installers and customer service techs have been wonderful. I am not thrilled with how my doorbell works. Cannot adjust it to not pick up large street traffic 30' away. Works as designed up close. Wish the billing was a little more detailed.

5

Score

Marc Petrillo

Feb 9, 2019

We ran the full sixty months and cancelled the service which we were satisfied with. I wish they would collect their equipment that is no longer in use is my only concern, so I am just removing it myself.

3

Score

Debbie dale-Russell

Feb 9, 2019

I’ve been with guardian since 06 and was pleased with their service until they did some work and charged me for a bad part and extra labor because they tried to figure out why the audio wasn’t performing well. I have asked them to come get their part and they can check if just to make sure and even deduct some of the labor because it is their fault. This has been since October of 2018 and I’m still waiting for them to do something. I asked them to email the ticket to send the part back and still nothing. So tired of them , I will be taking my business elsewhere.

0

Score

Jodi A Durham, NC

Feb 5, 2019

DO NOT USE THIS COMPANY! They are so accommodating until you sign up. They have a 60 month contract and will not let you out of it even if you move. This is a BIG SCAM! This is worse than cell phone companies, except here you pay fees up front for installation and your package then double the charge of a normal company for monitoring. After 2 years of use with excellent payment history, they require the remaining time of the 60 months to disconnect. What a rip off!!!!

10

Score

ggaudio Norristown, PA

Jan 31, 2019

I had to have a service tech come to my home for an issue with my system. Denise was great!! She was very knowledgeable and explained everything in detail. If I need to have a another guardian tech come to my home, I will be asking for Denise.

0

Score

MK Lane Tampa, FL

Jan 31, 2019

AWFUL SCAMMING COMPANY!!!!!!!! They have no problem signing you up for service but if you move and they can no longer provide you service they demand $750.00 cancellation fee regardless of the time remaining on your initial contract with them. Neither ADT or AT&T U Verse will charge a cancellation fee if you move out of their service area beware all of you home security seekers. Guardian is a 100% SCAMMING RIP OFF!!!

0

Score

GUARDIAN Wichita Falls, TX

Jan 30, 2019

Very dissastified with their lying ways, and gangster tactics. I really think they are suspicious. We'ver had them out several times to fix a camera in the front, and payed the $113 for labor, the camera still does not work. Who has time for this below standard service??? Then to be told, "the Alarm Stay feature goes off immediately when you open the door from the outside..." Not true!!! I've put Alarm Stay for over a year every day, and there is 30 seconds to turn it off when I open the door from coming home at the end of the day. Kinda makes me think maybe their gangsters are coming into my house for whatever reason they want....Now I'm locked into a contract basically paying for nothing!!!!! It is time for a class action lawsuit, please, anyone, do you have a lawyer we can group together for a lawsuit!!!!!!!! Please lawyers - DO YOUR JOB!

0

Score

Angelo

Jan 29, 2019

I never signed a contract for home security. Three months after I moved into my house I received a bill for $39.99. Guardian installed wiring for my tv’s which I signed and paid for. I never signed for home security. The last four of my ss number on the form is not accurate and it has my electronic initials, which anyone can place on the form.

0

Score

ticia Bentonville, AR

Jan 29, 2019

The worst customer service ever! My home has been broken into 3 times since haveing guardian, 2 of the 3 times the equipment malfunctioned and didn’t go off until after the burglary was over. When i call to cancel they throw the contract in my face and I get a different story every time about cancellation fees, I was initially told that there is no cancellation, then I was told that cancellation would be the entire cost of the remainder of my contract, now that I only have a few months left, I’m being told that the cancellation fee is a flat rate of over a thousand dollars.

0

Score

Peter.

Jan 21, 2019

Peter. This this is nothing but scumming people .wost service i never seen before.they literally lied to us , now stuck on 5 year contract without our consent.you love your ? run if you see them.

0

Score

MC Woodbury, NJ

Jan 18, 2019

Aggressive sales person, Steve Silverman. Sold products to us that were not necessary, had to pay for additional sensors and was never told there is a limit to the number of video doorbell clips that can be recorded: nor is it mentioned in the contract. First they told me 1000 clips now they tell me 400. Forced to go with them because of the builder. Had I known any better I would of waited and went with ADT. Fortunately I was able to get the contract down from 5 years to 3. Stay away from this company.

2

Score

mike roberts

Jan 15, 2019

We got guardian July of 2014 they took over our old adt system motion sensor and fire alarm sensors had false alarms or no alarm.only 2 door sensors are guardian in January of 2019 tried to cancel service but they said it would cost more than 900 dollars to do that just completely dissatisfied with system and company.

1

Score

Mia Wyandotte, MI

Jan 7, 2019

They have the worst customer service workers over the phone. I just had another remarkably poor experience and when I told my husband about this, he reminded me this is typical of them. Of late, our whole house was beeping loudly due to a faulty smoke detector not being plugged in while we are trying to replace it on one floor. The woman I spoke with could not be bothered to send information on how to disable the alarm system however, but instead encouraged me to look online at their multiple systems (not giving a direct web link, as information for our particular system could not be found) to see online how to disable the alarm. This information could not be found in a remotely timely manner because they make various systems to review. So I ended up having to pull the wires off of the battery pack she previously assured me was removable-- it was not. This just feels like the final straw-- I do not want to go with them anymore. Their products are cheap; we even once had a false alarm where the cops came because one of their cheap door alarms simply fell down because of its cheap adhesive. I may be able to tolerate their cheap products however if it were not for the routinely poor customer service over the phone. No one enjoys routinely horrible customer service.

10

Score

Kathy

Jan 7, 2019

I am updating my review from December 20, 2018 where i was highly dissatisfied with having to pay an early termination fee after being a customer for over 13 years. To my surprise, I received a call from Guardian's Customer Loyalty representative who said my review was brought to their attention. She was very helpful and was able to give me a more desired payout of the contract. If you are a loyal customer and find yourself in the same situation, ask to speak with someone from their Customer Loyalty department. They do work with you and did help me. Also, I do want to say that the system itself was perfect. We never had any issues and they are very responsive when you get an alarm.

0

Score

Robert Williams

Jan 4, 2019

The first 3 years with Guardian was great then something happened to them. I guess the founders sold the company and service went downhill fast. They only respond to test alarms about 50% of the time. The people they sent out to service my account are untrained and not to smart. They made 4 or 5 trips just to change some batteries then told me that they forgot to bring the batteries. They make appointments then show up 4 hours late, sometimes not at all. I have 4 doors but these yoyo's can only get 3 of the contacts to work after 4-5 service calls. I would strongly NOT RECOMMEND this company !

3

Score

James or Susan Brinkley Clover, SC

Jan 3, 2019

We have been Guardian customers for 4.5 years and changing over to another monitoring service to save money ($34.88 to $8.95/mo.). Even though the equipment is ours, Guardian refuses to give us the 'Installer Code' which is needed for the new company. Borders on illegal as it is OUR equipment and Guardian installed a code that renders the system unusable unless they are paid a monthly fee. They would not even return it to the manufacturer default code. Very disappointing and I would advise anyone to BEWARE!!!!!!!!!!!!!!!!

0

Score

Larry Hamilton, OH

Jan 2, 2019

We paid a substantial sum of money to have the security system installed. Apparently we still must have signed a 5 year agreement. With 16 months of service left under the contract, we needed to cancel our system. READ YOUR CONTRACT CAREFULLY. No other company I have dealt with (3 others) has such a contract when you pay much money for hardware installation. Their monitoring service was fine. It seemed like all the others we have used. It was a little more expensive. I realize the mistake was mine. I never expected such a bad deal. I will certainly NEVER us Guardian again.

0

Score

Leslie Compton Fort Worth, TX

Dec 31, 2018

The problems began when we were beginning building a home in May of this year. During the beginning phases, we were told to sign the paperwork for Guardian in order to not hold up the process of beginning our home. We were told, we would have contact with a Guardian rep and "the details would be fine tuned". We never heard from them, but assumed at some point it would come. During our design appointment, we found out that we should have received and signed off on additional paperwork pertaining to locations and specific services, etc. Our designer told us that the rep was supposed to also send her confirmations but didn't. She reached out multiple times to no avail, and we had to skip over that part. We were contacted later for an appointment with a specialist. My husband had multiple questions in which the rep didn't have answers (Michael A is his name)., one of which was for them to update the address on the paperwork. They never sent us anything with our correct address, no matter how many times we'd corrected them. Michael said that he would get answers to the questions and respond back as soon as possible. That was in May. We didn't hear back until October when Michael reached out to my husband via email saying that he needed to hurry up and sign some addendum or else the account wouldn't be correct. At this point we refused to sign anything else. The addendum he sent over still had the incorrect address, and we were fed up with having to "hurry up" and sign something to correct issues on their end. My husband and I attempted a phone call with Michael, but he was "busy and would call back at 6". He never returned our call, and the emails never went answered. We informed our builders that we were frustrated with the lack of customer service and response, and if this was a pre-cursor to what Guardian has to offer, then we don't want the service. We agreed to pay the install price since they did install, but told them we would have no dealings with them on a monthly basis. Our builders agreed to communicate that to Corporate. Fast forward to last week, we went to visit our home and saw that the actual equipment was installed in the house. We reached out to the builders, but with the holiday, nobody responded. A couple of days ago, we receive an email Welcoming us and informing us to schedule a date to activate service. My husband called customer service and let them know that we have been trying to cancel with them for months due to our negative experience. The representative RUDELY stated "well the equipment has been installed at this point, so you're locked into a 5 year contract. If you cancel, it will be $750". My husband stated that our attempts to cancel had been ignored and that we explicitly communicated repeatedly that we did not want the service. Her response was "Well, I dont know what you want me to do. You have to pay the fee". How is it ok for a business to treat their customers this way?

0

Score

Kathy Opferman

Dec 21, 2018

The worst company ever! I was a loyal customer for 13 years. I was contacted by a sales person 4 years ago to upgrade my service. At the time, no one mentioned that I was signing into a new 5 year agreement. My bill went up by $20 and all I got was a few smoke detectors. Today I called to cancel my service since we are selling our house. I was shocked when the customer service representative told me that I would need to pay an early termination fee of $750 or I could just keep paying the monthly payment for the next 11 months for services I wouldn’t use. WHAT!!! They did nothing to work with a 13 year customer and basically said I was out of luck. The best part was when the customer service representative asked me if I would consider moving my service to our new home and recommending them to to new owners of our old house. NOOO!! In fact, I will make sure I tell them to RUN. Find another company who cares about long time customers.

0

Score

sean mulholland

Dec 19, 2018

I have been a customer of Guardian since 2006 - over 12 years. Last year I called to discuss video options for my front porch as I regularly have people coming to pick up products on my front porch. After explaining my scenario they said a doorbell camera would be perfect for my needs. They never once mentioned there is a monthly limit to the amount of clips. Even though I keep storage at 0%, it doesn't matter. I have the sensitivity as low as it can possibly go and it picks up motion from a tree that is aprx 25' away. One small leaf moving will set off the camera. So the doorbell camera only works about 2 weeks out of each month. I called guardian and they told me I have to buy more clip uploads. Customer service was horrible, spoke with a manager and said they would give me a discount for more clips. Said he would email me to confirm, never did. Said I would get a call back, never did. Tried to cancel my service and said I have to pay $162 in cancellation fees. So their service isn't working the way it supposed to, the camera is too sensitive, they want to charge me more money per month, they won't return phone calls or do what they said, they will charge me more to cancel service. What A Joke. No wonder their reviews are so bad online. As soon as my contract is up I am DONE with them.

10

Score

Jim Franklin, PA

Dec 19, 2018

Everything has been very good. Especially like the mobile app.

10

Score

Elizabeth Seguin Pine Ridge, FL

Dec 19, 2018

Have been with Guardian Protection for years which included moving to another state and they have been with us all the way with great service.

10

Score

R.C. McKees Rocks, PA

Dec 19, 2018

Efficient and quick callback if alarm is activated. Really nothing negative to say.

0

Score

Sandra Neil

Dec 14, 2018

DO NOT GET GUARDIAN! They are a head ache. Ive had to call 5 time so far and we have only had them for 4 month!. The rep lied to us about what they were going to give us. Now that we are in we find out that they didn't give us the products they promised. we tried reaching the guy that sold us the system and he never picks up. also the the cameras just stop working. once our alarm went off and we didn't hear it upstairs. please save your time and money. buy though someone else.

0

Score

Raissa B Vergara

Dec 13, 2018

DON'T EVER EVER GET GUARDIAN PROTECTION !!!!! IT'T THE WORST SERVICE .THEY SELL YOU THE WORST EQUIPMENT . THEY EQUIPMENT DONT WORK AT ALL .

10

Score

Linda Baltimore, MD

Dec 12, 2018

I like the customer service and the ease in scheduling an appointment if necessary.

6

Score

John L. Williams East Lansdowne, PA

Dec 12, 2018

Better scheduling of service calls and attitude of some service technicians.

10

Score

William Selbyville, DE

Dec 12, 2018

Upgraded my equipment for free, because of the length years I have been a customer.

10

Score

Joan Land O Lakes, FL

Dec 12, 2018

Excellent. Immediate response when calling for assistance. I can't think of any way to improve.

10

Score

Nancy Martin Terre Haute, IN

Dec 12, 2018

I have had Guardian Protection for several years. Three days before I had it installed my house was broken into during the daytime, one of my Shelties was injured from broken glass and eventually had to be put down due to seizures caused by the breakin. I called your company and had it installed. I feel protected,I feel safe. I live in an are which is not considered a safe area, however, with my Guardian Protection I am not afraid. I do not have the upgraded system as I cannot afford to pay more than I do now but I am happy with what I have. I know that if my alarm is set off, within a couple of minutes I get a call to check and see if everything is ok.

10

Score

Virginia Customer New Kent, VA

Dec 12, 2018

Very Co-operative in explaining billing/pricing and adjusting according to service required!

0

Score

Mary Odenton, MD

Dec 11, 2018

RUN! Do not sign a contract with Guardian Protection Services. We were offered Guardian while building a Ryan home. We did so many selections with them that day so we were signing a lot of paperwork. The guardian rep told me I was signing a two year contract. SURPRISE it was a 5 year contract. I would never in my right mind sign a 5 year contract without a military clause as an active duty family. I stopped paying them at two years and was sent to collections for the account. I'm sure it's going to be a legal nightmare.

1

Score

Anonymous Orlando, FL

Dec 11, 2018

Guardian was ok for the 1st year so I thought, until I spoke with another company and found out all my equipment was out dated AND not working!!!! I asked Guardian about it and they didn't offer any solutions which I thought was strange. When I went to cancel they hit me up for over 1000 in cancellation fees, and the reason for the cancelling was because their equipment wouldn't work nor would they fix it correctly--after going back and forth they made me pay the full amount. They are just awful!!!

0

Score

Hate Guardian Westminster, CA

Dec 7, 2018

Absolutely horrible services. Cannot provide records of incidents. Pushy sales. Cancellation fee is purposely more than total contract length. And when your contract is up they still refuse to cancel. Avoid at all cost.

0

Score

jannett ruano

Dec 1, 2018

Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal.cancellation fee if you break it. Unbelievable. Never again!!! Don’t do it. You will regret it.