Guardian Protection

Guardian Protection

6.8

Our Score

5.1

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-59.99
Install & Equipment Fee $199-499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 551
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

551 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

JIMMY VARGIS Saint Petersburg, FL

Nov 30, 2018

I Sold my house and would like to cancel the service and they are saying I cannot cancel the service because I have 4 months left. I asked them I was ready to pay the cancellation fees. But she still don't want to cancel the service. And they don't have any manager available to talk.

0

Score

KKD Strongsville, OH

Nov 21, 2018

The sales rep told me the contract term is 3 years but gave me the documents with 5 year term for signing which I haven’t noticed. Now, they are legally correct because of the documents I signed, but wrong tactics ethically and morally. I feel stupid for not reading the contract term but niw have to fight with them rest of my contract. Bunch of cheaters. Anyone has success cancelling their contract without paying hefty fees?

1

Score

Gth

Nov 20, 2018

I've been using Guardian for a long time but they make it extremely difficult to cancel. They're too expensive. Other companies will lower your rate once the equipment is paid off but not Guardian. I wouldn't recommend them. Do your market research!! There are plenty of other companies that offer exceptional technology and great customer service.

0

Score

Kandace Ratterman

Nov 16, 2018

I was conned into an excessively long contract. I don’t sign contracts for anything. I even lease my car because I refuse to be STUCK with anything. I have no paperwork telling my length of contract. Tried to call and they want to charge me $1200 to cancel! Insane. That’s very poor customer service. I will still cancel because I’m moving to another country and have no choice but I’ll be sure to NEVER use this company again. I have told everyone I know to RUN AWAY.

8

Score

Randy Pittsburg, PA

Nov 13, 2018

Like always speaking to a live person. They could be more competitive with pricing.

0

Score

Jason Mucklow Berwyn, PA

Oct 31, 2018

Scam company. You better leaving your house unlocked and going on vacation then using these scam artists. Fraudulent claims of signed contracts and insane cancellation fees. DO NOT let this company into your home.

0

Score

James King Fort Wayne, IN

Oct 31, 2018

I woke up to having lawn decor stolen, i immediatly called guardian for an upgrade in my services......Their answer was $1500 for an upgrade, now i feel robbed again, and most of all i do not feel safe in my own home, with Guardian as my protection service......

10

Score

Amala Rajan Charlotte, NC

Oct 30, 2018

Mobile app is good. There are a lot of additional features, like the oral service. It comes on at unexpected times.

10

Score

Luz Belle Isle, FL

Oct 30, 2018

Customer service answers my questions. I am always able to speak with a live person.

10

Score

Willie Brandywine, MD

Oct 30, 2018

Technician was proficient and right on time on day of installation.

6

Score

Anonymous Huntersville, NC

Oct 30, 2018

During installation process, one speaker was installed with a dent, and my internet TV was not connected.

8

Score

Bharath Mason, OH

Oct 30, 2018

Response times are good, and the installation was quick and easy. The equipment is based off of Wi-Fi which isn't reliable 100% of the time.

2

Score

Xiaomei Sewickley, PA

Oct 30, 2018

I've made a phone call many times looking for help and still haven't had a response.

10

Score

Joan San Antonio, TX

Oct 30, 2018

The products offered are high technology, with ultimate status safety features. Customer service is willing to talk any time and answer any questions. They are patient and very helpful.

8

Score

Richard Ocean View, DE

Oct 30, 2018

Service is not that user friendly, but it is reliable. Not too great being locked into a 5 year contract.

2

Score

Erica Boehnlein Fort Washington, MD

Oct 22, 2018

The worst company ever. They seem amazing until they reel you in and your stuck. The basic system itself is simple to use and the app is great however the cameras are another story! I paid over $500 (with a discount), so not great, for two indoor cameras and an outdoor camera. I can’t even tell you in less than two months time how many times different cameras would go out/stop working for days! I’d call, they’d send a tech which would be late every single time, literally. They get a four hour window for example 12-4pm and I’d be lucky if they showed up by five. And only ONCE did they actually call me to inform me they’d be late. We are talking one out of at least six time. I had to take off work and stay home several times to wait for them, they’d show up late, the camera would be fixed for a few days at most then it or another would stop working again. I’m a working mom of three, I need to see my kids are safe while I’m at work and I paid a lot of money to do so! Finally I got them to replace one camera that was the biggest issue but after two months of non stop issues I asked them to please just take the cameras a reimbursement me for them. They wouldn’t. All they would offer is to send another tech out to “fix it”. Well we tired that, numerous times! Obviously they’re not able to actually FIX IT. Terrible company that can’t stand behind their products. They make you sign a contract, charge you a crazy amount do their equipment that DOESN’T WORK and then you’re stuck with it. I haven’t needed them for security purposes so I can’t tell you how their response time is or how well their alarm system works but I can tell you their cameras and camera system are horrible, customer service is a joke, act nice but that’s about it and techs are very late 99% of the time.

0

Score

Don Gore Kansas City, MO

Oct 17, 2018

Buyer Beware! The cancellation policy and fees are very misleading. The sales person was obviously very well trained in the art of deception and unfortunately I fell for it hook, line and sinker. Don't waste your time and a great deal of money with Guardian. In the end, you will be screwed!

1

Score

John Huber Howe, TX

Oct 13, 2018

Guardian originally installed their equipment in my Dallas home with no installation or equipment fee; my monthly bill is just over $62. Recently, I moved north of Dallas to a new home. The Guardian service agent came over today to evaluate the home for installation; my new home is in an area that Guardian services. We agreed on the the same equipment (two less motion sensors) as the Dallas house. Late this afternoon the Guardian Sales rep called to make me an offer - new 5 year contract at $59/month, BUT they want $700 for their equipment! I told the rep to call me back with an offer that did not have any installation or equipment charges, just like my initial installation. If I don't get a call back, my next call will be to a lawyer. Guardian equipment and techs are first class. Their business practices are characterized by deceit and bullying. If it costs me the $1,800 cancellation fee to get out of their clutches, I will do it. The ball is in their court.

1

Score

Jerry Hartness

Oct 9, 2018

The Billing practices are questionable Double Billing and charging for services they do not provide unless asked for. I will pay my bill and immediately look for someone to take over the monitoring.

0

Score

Joan Latham

Oct 5, 2018

Several weeks ago we had a fire in our kitchen. A pan with grease was left on the stove and caught fire. The Guardian alarm went off and the house quickly filled with black smoke. My husband, Richard was able to get the fire out and we opened all the windows and doors and turned on all ceiling fans. Several times we had to go outback due to the heavy smoke. All the time we are fanning the smoke out and waiting for the fire department to show up. After about 15/20 minuets Richard was able to turn off the alarm by taking out the battery. It took hours for the smoke to clear. I called Guardian to see why the service did not work. They agreeded to send a serviceman to see why the alarm did not communicate with the call center. The charge for service was to be $125.00. I was going to cancel due to poor/no service and than they agreed to give us a service call at no charge for being a loyal customer for over 10 years. The serviceman came and reported the problem to be “found that the smoke cap was still installed on the smoke detector “. Today I called to let Guardian to let them know I was not happy to learn I have been paying for a service since 2007 and did not receive service. The representative offered me, if I would consider my service (due to expire May 2019) he would keep the rate the same $26.70 and give us 1 month free service with a 2 year agreement (more free months if I accepted a longer contact. Not happy with this situation. P.S. I would also like to add when I signed the new agreement in June 2016 (with a price increase) was due to Guardian calling me and telling me my alarm had to be updated as it was having trouble connecting to Guardian, blaming my telephone provider. Looks like the problem was the cap left on.

0

Score

Kristy Rochester, NY

Oct 2, 2018

I have had Guardian Protection services for a little over a year. Within the first 3 months of having the system in my house there was an issue with my panel that made it beep continuously every 30 minutes. I ended up having to call and have the rep step by step tell me how to power off my system. The system was OFF for MONTHS. Yet I was still charged the full monthly rate for my system. In order for someone to come "diagnose" the problem, - I was going to be charged a fee. A little ridiculous considering I hadn't even had it 6 months! The rep recommended that we try replacing a battery that was within the unit. They charged a fee for someone to come replace it for us - or we could attempt to pull it apart and replace it ourselves (which is what we opted for). Regardless, they charged me $35 for the battery and sent it in the mail. (mind you I've only had this unit for 3 months and paid well over $700 initially - a battery shouldn't be dead already if I'm truly being given a "new system" - Their warranty didn't cover this apparently) Fast forward a few months... My system is working fine but I received a call from a competitor that said due to the fact that I'm in law enforcement they offer a pretty significant discount. They quoted me what they would charge me for the exact same services and it was a third of what I'm currently paying Guardian! I called Guardian to see if we could lower the cost at all and was surprised by the fact that I am apparently locked into a 60 month contract that I had no clue about because their sales rep never discussed this with me and their contracts are less than transparent! In order for me to cancel services with them I would have to pay over $800 as a termination fee. They also said they can't lower the price while you're in your first term (mine being 60 months) - so you're stuck paying significantly more than you would if you were with their competitors instead! Please do your research - I wish I did! There are FAR more negative reviews regarding this company than there is positive. Now I'm stuck with a company that provided me with poor equipment quality - horrible customer service - and a bill three times what it should be!

8

Score

Steve Selbyville, DE

Sep 25, 2018

System performs as reperesented. Call center is very professional and customer friendly.

0

Score

Staci Thompson

Sep 20, 2018

They were fine until I went to cancel service and found out I was "auto-renewed" for another 5 year contract. Apparently it's in the fine print. Watch out for them. I would recommend someone else who does not "auto-renew". Then they sold my service to someone else and now I am suck with an alarm system for the next 2 years that cannot use. Thanks a lot Guardian for wasting my money.

0

Score

janis F

Sep 18, 2018

cancelled service in May 2018 over the phone - they did not honor this disconnect even though I no longer had a land line. They could not monitor my system. I had a direct checking deduction. They continued to deduct June and July and then kept on billing me until September. My contract was for 3 years that was started in September 2013. I canceled the policy in 2018. They did not tell me at the time I called to disconnect that they would not honor it. They failed to tell me it had to be in writing. Now they are threatening me with a collection agency because I refuse to pay for a service that they could not provide with no phone connection. Also they did not provide any security for your windows. Someone could actually get into your house without you knowing it. They could shoot you before the motion detector would even go off. so you are not really protected. They are only there for the money. Also they raised by rates without notifying me and was directly taking more out of my checking account. I would not recommend them to guard a dog house. They are dishonest company.

2

Score

Brian W

Sep 9, 2018

Claims they have Nationwide service but not in a major city like Denver. 36 month policy is unheard of and make you pay a cancellation fee. Customer service is very rude and I would never recommend them to anyone.

0

Score

Steve Caraker

Sep 6, 2018

Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don't mention at all a 5 year contract. It's hard to read and I believe this should be illegal. $1850 cancellation fee if you break it. Unbelievable. Never again!!! Don't do it. You will regret it.

8

Score

Alexander Homestead, PA

Sep 5, 2018

I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.

10

Score

Tinye M Inkster, MI

Sep 5, 2018

Most of the time you call them about anything they respond to it. The equipment is good. Sometimes I question myself about their rates though.

10

Score

Brenden Austin, TX

Sep 5, 2018

It always does what we want it to do, and they've been helpful.

10

Score

Belia San Antonio, TX

Sep 5, 2018

They're very responsive for my alarm system. They're always great when I call in and talk to them about any concerns I have. It's simple to use, I have no problems at all with it.

10

Score

Greg Oakton, VA

Sep 5, 2018

Any time we've ever had any kind of issue they were responsive. Overall, the equipment has been good. But, we've had a couple of issues with the contacts falling off and that kind of thing.

10

Score

Anonymous Alexandria, VA

Sep 5, 2018

They promptly answer the phone and answer my questions without making me feel like an idiot. It's pretty easy to use and reliable. I'm very happy with the technician who did the install, he spent several hours here and was very thorough. They seem very competent.

0

Score

Catherine Forbes Waldorf, MD

Sep 1, 2018

Was pressured to get guardian upon building my new home and signed up for 3 years with a month to month renewal there after. After the initial 3 years my price went from $39 a month to $53 a month with no new contract or real notice. I called to cancel my services since am moving and was told I am now on a 60 month contract and must pay over $1k to disconnect. This is even if I don't live in the home or own it; they're forcing me to pay for the service for another year for whoever buys my house, install a system in a rental property I move to, or pay them $1300! This is ridiculous especially when I never use the system!!!

0

Score

Jason Mclane Salt Lake City, UT

Aug 27, 2018

Called in June of 2017 to cancel, they said contract was still valid until Nov of 2017 so I waited. Then they sold my contract to brink with a new 5 year contract. Guardian does not have my old contract they said it was sent to brink, and brink says guardian should have it. So now I'm just looking through the internet to see if there is a class action lawsuits I can jump in to get some of my money back.

0

Score

Karen

Aug 23, 2018

HORRIBLE!!!! They are a scam! Buyer beware! Don’t use guardian!!! They will sell you a system that becomes outdated within your 5 year contract. They will then say you need to update your system and sneak in a new 5 year contract! Then they will say that your contract doesn’t actually begin until they installed it, which could be months later. Beware of them using an electronic signature and acting like you agreed to it. When I told the rep (Steve) that it wasn’t my signature, he actually told me to contact the local authorities and file a complaint! Like seriously! Then I still had to pay a buyout for an outdated system that they told me I could keep! Sick to my stomach over this and in the end, I just wanted to get out of dealing with them. Poor customer service and even worse business practices. The games they play to make a buck. I would never go through this company again.

8

Score

Gerald Medina, OH

Aug 20, 2018

Very good customer service. Product has shown very little or no issues of any kind.

6

Score

John/Sandra Flake Franklin, IN

Aug 15, 2018

Most of my experiences have been positive. I have received help as needed. I'm not happy that the yearly cost has escalated. I plan to check further when other companies' offers come.

8

Score

Fletch Spring Hill, FL

Aug 15, 2018

they have done a great job on monitoring and though I have had to change some of the window units,, they did replace them quickly for a fee

10

Score

C Brunswick, MD

Aug 14, 2018

I use it regularly as far as I can tell it all works, I do get a daily email from Guardian notifying me of the status of system and one time I was actually doing a test case on it and didn't turn it off right away and they called to make sure I was okay so it gave me a clue that the system was working just fine, so I think the equipment is good. No issue with it at all. I'm really not sure its worth as much as I pay for to me you know I don't think its over priced or anything like that, the only reason I put it in is because I wanted to have it when I first moved in and so I'm not sure I'm going to continue it because I really don't know for sure if I value it that much.

10

Score

Anonymous West Orange, NJ

Aug 14, 2018

When I have questions or issues I just call the support phone number and usually they help me. Nobody is rude, some companies tend to be rude sometimes but I never get this from Guardian Protection. They have a Spanish line which I love. I also speak English but its easier for me explain something in Spanish, so they have you know customer support in Spanish which is amazing and I love it, I love it. So far I never had any issues. As far as the equipment, I never have to replace anything actually. Only one time I had an issue with my mobile app but they came and fixed it, they were very inexpensive and the person who visit was very nice and it was fast.