Guardian Protection

Guardian Protection

7.0

Our Score

5.8

User Score

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard - Includes standard devices, smart home control, and life safety.
  • Essential - Includes all standard features plus home automation and HD video doorbells.
  • Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
Ratings Breakdown
Monthly Monitoring Fee $34.95-$59.99
Install & Equipment Fee $199-$499
Contract Length 36 Months
Cancellation Policy Fees May Vary
System Relocation Fee Fees May Apply
Number of Reviews 653
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

653 Guardian Protection Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

5

Score

carlos SOLIS Irving, TX

Mar 21, 2019

I have had guardian for a 36 Month contract, which the 36 months was up in 2018, I tried cancelling , but they said it renewed for another 3 years. I did not know this, and I thought the contract would be month to month. I live in texas, and wanted to know what I can do to get out of this 2nd term. Please help

10

Score

Alex Walton Hills, OH

Mar 19, 2019

Have always done a great job and been courteous.

10

Score

Dolores Borso Medina, OH

Mar 19, 2019

The quality of coverage and customer service. Nothing to improve on.

8

Score

Glenn David Frisco, TX

Mar 5, 2019

Their sensor devices work great. My daughter left the door cracked and the wind blew the door open and the alarm went off. We were able to get everything figured out, I am just glad that it works.

10

Score

Tom Ross, OH

Mar 5, 2019

Whenever we have had a problem, they have been very helpful and pleasant.

10

Score

James Corona, CA

Mar 5, 2019

We are happy with the price and their service works good.

10

Score

Linda Cincinnati, OH

Mar 5, 2019

They are very reliable, professional, and friendly. They have always contacted me when the alarm has gone off so that has made me feel secure with them.

6

Score

Shyam Charan Vasantha Frederick, MD

Mar 5, 2019

We did have a poor experience with a technician that was disrespectful to my mother-in-law. He forgot to install a speaker and we had a false alarm where the police showed up. When our initial contract expired, they gave us a tablet so that was great.

8

Score

James Bradenton, FL

Mar 5, 2019

The initial sales lady was very accommodating. It was a pleasant experience. Ê

10

Score

Daniel Westfield, NY

Mar 5, 2019

Anytime that I have had a question or problem, it has always been taken care of right away.

10

Score

Stephen Wexford, PA

Mar 5, 2019

Every time I call, I get good service. The equipment is comprehensive and easy to navigate.

10

Score

Anonymous Emmitsburg, MD

Mar 5, 2019

Guardian Protection is very reliable and responsive. I have never had an issue with them.

10

Score

Christine Westerville, OH

Mar 5, 2019

We have had it for 20 years with a couple of issues, but they always do their best to resolve them.

10

Score

Phil Corona, CA

Mar 5, 2019

They continually check in with me and send me newsletters. I test the system once a month and it works great. The people on the phone are very friendly.

10

Score

Ruben Hanford, CA

Mar 5, 2019

The quality of the equipment is great and it is affordable. They are always there when I need them.

1

Score

Anne strongman

Mar 5, 2019

Over price for what you get. Only protects you with doors opening. Nobody breaking into mu house is going to use the door. Also cant hse the motion sensor if you have pets. Settinvbup auto pay was impossible and trying to cancel the 5 year contract I got forced into is just as bad! Get Nest or something and stay away

8

Score

Connie Centerville, OH

Mar 1, 2019

Service is good. Each month I have to call about my bill,it's different each time.

10

Score

Colleen C M. Upper Makefield, PA

Mar 1, 2019

They have been great! I have had Slomins and ADT in the past, no comparison.

10

Score

Camille Popp Hanford, CA

Mar 1, 2019

Good service and good protection. Have been with other companies that don't monitor you as well. Guardian contacts you right away if there is an alarm or issue with your service. Great company.

8

Score

Artemio Romo Riverside, CA

Feb 28, 2019

There are being sometimes that I have to battery in sensors the alarm goes on and you guys don't even call to check what's going on!! Some what disappointing

6

Score

ExLebo Man Simpsonville, SC

Feb 28, 2019

After an initial failure with the alarm (when it was first activated) . system it has tested out fine. However technically there is room for improvement regarding the doorbell system. There must be a better way to manage the video storage, along with notifications of it being full. If the system cannot hold the videos, how can it help with tracking down a person in them, should the system be full?

10

Score

Jeff Butler, PA

Feb 28, 2019

Great company. Good, knowledgeable people.

3

Score

Craig Schnable Perkasie, PA

Feb 26, 2019

Their customer service is horrendous and their systems are archaic, I cannot wait until my contract is over so I can move to another carrier.

7

Score

Marc Petrillo

Feb 22, 2019

We had the 60 month contract, and decided to cancel in November of 2018. The service was good. The issue I have is when we cancelled no one came to "uninstall" their equipment. I had to call our phone provider, and rip out some wiring that was hooked to our phone. There was still power coming from the large metal cabinet they put in our basement. It is locked, and no key was left with us. It is February of 2019, so I began removing the monitor and sensors which had power coming to them. Next step is to break into the cabinet in the basement. I just wish they had made us whole again when we did renew our contract

10

Score

Michael Murrysville, PA

Feb 15, 2019

They are responsive to phone calls. The equipment is durable. I have had it for 20 years and have had no problems. They are conscientious, timely, and cost effective. What more could you ask for?

10

Score

Gary & Ghia Alta Loma, CA

Feb 15, 2019

Every time I call, they either answer immediately or call me back right away. I have had some technical glitches in the system, but overall it has been good. The technician that has come out has been excellent.

8

Score

Norm Hamilton, OH

Feb 15, 2019

I have had a couple of switch failures. One has been replaced twice and is still failing and needs to be replaced again.

8

Score

CF Tipp City, OH

Feb 15, 2019

Guardian installers and customer service techs have been wonderful. I am not thrilled with how my doorbell works. Cannot adjust it to not pick up large street traffic 30' away. Works as designed up close. Wish the billing was a little more detailed.

5

Score

Marc Petrillo

Feb 9, 2019

We ran the full sixty months and cancelled the service which we were satisfied with. I wish they would collect their equipment that is no longer in use is my only concern, so I am just removing it myself.

3

Score

Debbie dale-Russell

Feb 9, 2019

I’ve been with guardian since 06 and was pleased with their service until they did some work and charged me for a bad part and extra labor because they tried to figure out why the audio wasn’t performing well. I have asked them to come get their part and they can check if just to make sure and even deduct some of the labor because it is their fault. This has been since October of 2018 and I’m still waiting for them to do something. I asked them to email the ticket to send the part back and still nothing. So tired of them , I will be taking my business elsewhere.

0

Score

Jodi A Durham, NC

Feb 5, 2019

DO NOT USE THIS COMPANY! They are so accommodating until you sign up. They have a 60 month contract and will not let you out of it even if you move. This is a BIG SCAM! This is worse than cell phone companies, except here you pay fees up front for installation and your package then double the charge of a normal company for monitoring. After 2 years of use with excellent payment history, they require the remaining time of the 60 months to disconnect. What a rip off!!!!

10

Score

ggaudio Norristown, PA

Jan 31, 2019

I had to have a service tech come to my home for an issue with my system. Denise was great!! She was very knowledgeable and explained everything in detail. If I need to have a another guardian tech come to my home, I will be asking for Denise.

0

Score

MK Lane Tampa, FL

Jan 31, 2019

AWFUL SCAMMING COMPANY!!!!!!!! They have no problem signing you up for service but if you move and they can no longer provide you service they demand $750.00 cancellation fee regardless of the time remaining on your initial contract with them. Neither ADT or AT&T U Verse will charge a cancellation fee if you move out of their service area beware all of you home security seekers. Guardian is a 100% SCAMMING RIP OFF!!!

0

Score

GUARDIAN Wichita Falls, TX

Jan 30, 2019

Very dissastified with their lying ways, and gangster tactics. I really think they are suspicious. We'ver had them out several times to fix a camera in the front, and payed the $113 for labor, the camera still does not work. Who has time for this below standard service??? Then to be told, "the Alarm Stay feature goes off immediately when you open the door from the outside..." Not true!!! I've put Alarm Stay for over a year every day, and there is 30 seconds to turn it off when I open the door from coming home at the end of the day. Kinda makes me think maybe their gangsters are coming into my house for whatever reason they want....Now I'm locked into a contract basically paying for nothing!!!!! It is time for a class action lawsuit, please, anyone, do you have a lawyer we can group together for a lawsuit!!!!!!!! Please lawyers - DO YOUR JOB!

0

Score

Angelo

Jan 29, 2019

I never signed a contract for home security. Three months after I moved into my house I received a bill for $39.99. Guardian installed wiring for my tv’s which I signed and paid for. I never signed for home security. The last four of my ss number on the form is not accurate and it has my electronic initials, which anyone can place on the form.

0

Score

ticia Bentonville, AR

Jan 29, 2019

The worst customer service ever! My home has been broken into 3 times since haveing guardian, 2 of the 3 times the equipment malfunctioned and didn’t go off until after the burglary was over. When i call to cancel they throw the contract in my face and I get a different story every time about cancellation fees, I was initially told that there is no cancellation, then I was told that cancellation would be the entire cost of the remainder of my contract, now that I only have a few months left, I’m being told that the cancellation fee is a flat rate of over a thousand dollars.

0

Score

Peter.

Jan 21, 2019

Peter. This this is nothing but scumming people .wost service i never seen before.they literally lied to us , now stuck on 5 year contract without our consent.you love your ? run if you see them.

0

Score

MC Woodbury, NJ

Jan 18, 2019

Aggressive sales person, Steve Silverman. Sold products to us that were not necessary, had to pay for additional sensors and was never told there is a limit to the number of video doorbell clips that can be recorded: nor is it mentioned in the contract. First they told me 1000 clips now they tell me 400. Forced to go with them because of the builder. Had I known any better I would of waited and went with ADT. Fortunately I was able to get the contract down from 5 years to 3. Stay away from this company.

2

Score

mike roberts

Jan 15, 2019

We got guardian July of 2014 they took over our old adt system motion sensor and fire alarm sensors had false alarms or no alarm.only 2 door sensors are guardian in January of 2019 tried to cancel service but they said it would cost more than 900 dollars to do that just completely dissatisfied with system and company.

1

Score

Mia Wyandotte, MI

Jan 7, 2019

They have the worst customer service workers over the phone. I just had another remarkably poor experience and when I told my husband about this, he reminded me this is typical of them. Of late, our whole house was beeping loudly due to a faulty smoke detector not being plugged in while we are trying to replace it on one floor. The woman I spoke with could not be bothered to send information on how to disable the alarm system however, but instead encouraged me to look online at their multiple systems (not giving a direct web link, as information for our particular system could not be found) to see online how to disable the alarm. This information could not be found in a remotely timely manner because they make various systems to review. So I ended up having to pull the wires off of the battery pack she previously assured me was removable-- it was not. This just feels like the final straw-- I do not want to go with them anymore. Their products are cheap; we even once had a false alarm where the cops came because one of their cheap door alarms simply fell down because of its cheap adhesive. I may be able to tolerate their cheap products however if it were not for the routinely poor customer service over the phone. No one enjoys routinely horrible customer service.