Habitec Security was founded in 1971 by James H. Smythe. Habitec Security has grown into a regional company with over 90 employees. Habitec Security is headquartered in Toledo, Ohio and has two full service branches in Columbus, Ohio and Charlevoix, Michigan.
Security System Overview
Habitec Security uses industry-best First Alert equipment and provides installation and 24-hour monitoring with all packages. All options include the following equipment:
- 3 door/window sensors
- 1 motion sensor
- 1 siren
- 1 key fob
- 1 panel
- Signs and stickers
The Good
Habitec has been in business for over 40 years and has established themselves as one of the leaders in security systems for the state of Ohio. They have a state-wide central monitoring system which allows them to provide fast, reliable response times to their clients. As an example of the trust they have garnished over the years, Habitec is the security system used by the Toledo police department and provides security for over 13,000 residents and commercial businesses throughout Ohio. Since their focus is to cater to local residents, they provide 30 fulltime technicians to their customers which are available 24/hrs a day, 365/days a year. Recently, Habitec was named the #1 security company in Ohio by Security Distributing & Marketing (SDM).
The Bad
The most glaring problem with Habitec is their warranty policy. Whether you purchase a system with a one or three year contract the warranty is still the same—one year. Since most customers chose to not pay for all the equipment upfront they get stuck using a system for several years that is not ensured. This means that any equipment malfunctions will require extra out-of-pocket costs. Another potential problem for customers living outside of the Ohio/Southeastern Michigan area is that technical support will be slow due to the small size of the company. It would most likely take several weeks to receive in-person support for equipment needs.
The Bottom Line
Ultimately, when deciding to go with Habitec or not, proximity to their central offices should be your first concern. If you live within the Toledo, OH area then this is a viable option for your home security needs. They have a solid local reputation, are well established in the community, and use high-end security equipment. Their attention and dedication to their local customer base is unmatched by their competitors. However, if you are not located in this geographical area then it would be wise to consider other options.
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User Score91 people found this review helpful!My 91 year old mother has a security necklasce with you. It’s nice to know you are there for her if she needs you. She went on vacation and now that she is back, she has not bothered to turn her home phone back on. Your techs have called me several times and have been so nice and patient waiting for my mother to turn on her phoneWas this review helpful? YesRead More
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User Score90 people found this review helpful!I have been really pleased with tall the people from ordering it to installation andhe quick response and kindness of all the people I have dealt with. The checking on me quickly if I set off my alarm accidentally. Well pleased and Happy I chose Habitec Security.Was this review helpful? YesRead More
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User Score90 people found this review helpful!We knew we needed a security system after we lost our dog. Tom Rood was our salesperson and he listened to all our concerns and his recommendations were dead on !!! We have been very satisfied customers for about 6 yrs now!!! Thankyou Tom and Habitec Security!!!Was this review helpful? YesRead More
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User Score03 people found this review helpful!Habitec Security has been the worst company we have dealt with, they Dont keep up with technology and then make the customer pay for it. We recently moved and 3 months later we still don’t have our system reinstalled, but they want paid any way. We used them on every home and rental we have. When our contract is up we WILL NOT use them again.Was this review helpful? YesRead More
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User Score10
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User Score03 people found this review helpful!Wow, all I can say is terrible customer service reps; rude and unprofessional. I was compelled to find a place where I could comment so hopefully anyone researching security systems will come upon my comment. I am employed by a well known firm in Toledo who currently and unfortunately have Habitec security. We experienced an alarm issue this morning and received a call from Habitec in which the employee (female) acted annoyed and impatient with having to help us trouble shoot the alarm issue. What a shame.Was this review helpful? YesRead More
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User Score8
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User Score14 people found this review helpful!This insurance company is terrible to deal with. They are extremely rude when talking to the billing office. I recently sold a home and it was terrible dealing with them in getting the contract cancelled. Even though their contract says that you can cancel if you show proof of moving.Was this review helpful? YesRead More
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8 Habitec Security Reviews