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Koorsen Fire & Security Inc. Reviews

Reviews of Koorsen Fire & Security Inc. from real customers
(4 verified)

Our Score
5.1
User Score
3.0

See Top Rated

Our Score
5.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$19.99+

Up-Front Costs

Activation, Install & Equipment
$99–499

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4

Overall Score

Based on ranking criteria
5.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

Security System Overview

Koorsen offers new customers the option to customize their home security system with either cellular or landline equipment. With either option, they typically will install Honeywell equipment and provide as many points of protection as desired.  There are no upfront costs and monitoring costs $19.99 per month.

The Good

Koorsen initially started out as a fire extinguisher company working out of a garage to refill empty extinguishers. Since that time, the company has stayed in the Stroup family but has extended their services to home and commercial security, fire products, sprinkler systems, fire suppression systems, and now operates out of six states within the Midwest and Southeast regions.  Currently, Koorsen has over $10 million of product liability protection and bonding capabilities, 300 service trucks, and over 75,000 customers; needless to say they have become an industry leader in the region.

For new customers, Koorsen’s offers many perks that other companies do not provide, such as a five-year parts and labor warranty.  This offer is not common amenities in the industry and should show Koorsen’s dedication to customer satisfaction.

The Bad

There is very little negative to report on with Koorsen Fire & Security. Their monthly costs are lower than industry norms and they offer new customer policies that are top in the industry. At this time there are no obvious problems to mention with Koorsen’s services.

The Bottom Line

If you live in Alabama, Florida, Indiana, Ohio, Tennessee, or Kentucky and are in the market for a new home security system then Koorsen Fire & Security should be at the top of your list.  Their new customer policies are among the best in the industry and they are a locally owned and operated company with hundreds of employees in your area ready to assist you at a moment’s need. View more companies

Most Helpful Reviews From Koorsen Fire & Security Inc. Customers

  1. User Score
    2
    Anna Burke
    August 19th, 2014 Indianapolis, IN
    We have a five year contract with Koorsen, which ends in November. Last week, we heard someone breaking into a trailer at the side of our house.I pressed the panic button (silent alarm). Nothing happened after 15 minutes. No call, no police, nothing! I finally called the police myself. The monitoring system states that it never received a signal, although I used the panic button at both the upstairs and downstairs control panels. Although they broke their end of the bargain by not providing a working system, they insist we pay the final quarter of the contract. OK, it's not a great deal of money, but it is the principal! For all we know, we have paid for a system that has never worked. Unreliable!Read More
  2. User Score
    0
    Tom
    October 11th, 2017 Portland, OR
    I cancelled service and was the told I had allegedly signed a 5 year contract. I would have never had signed such a document as we were negotiating the sale of our home. Deceptive at best, fraudulent at worst. I WOULD CHOOSE ANOTHER COMPANY!Read More

4 Koorsen Fire & Security Inc. Reviews

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  1. User Score
    0
    January 6th, 2019 Kokomo, IN
    0 people found this review helpful!
    Koorsen is a company residential users should AVOID at all cost. I chose them in Kokomo, IN because they were local and had service technicians on hand. I’ve been a customer for probably 10 years. Then suddenly, unannounced, I found that Mr. K had sold my account to someone named AFA associates and would no longer service my account. As expected, a problem propped up that required assistance. I made a personal visit to the local office and was told Koorsen had sold my account and could no longer offer service. WOW ! I called the AFA number they gave me (877-348-0941). After a considerable delay I was connected to a man whose 2nd language was English and who couldn’t follow what I was telling him. Said to send an email. I’ve been waiting a week and the system is still down. I suggest that you don’t choose Koorsen. They’ll stick it to you in the end for profit.
    Read More
  2. User Score
    0
    October 11th, 2017 Portland, OR
    2 people found this review helpful!
    I cancelled service and was the told I had allegedly signed a 5 year contract. I would have never had signed such a document as we were negotiating the sale of our home. Deceptive at best, fraudulent at worst. I WOULD CHOOSE ANOTHER COMPANY!
    Read More
  3. User Score
    10
    August 24th, 2014 Kankakee, IL
    1 people found this review helpful!
    Very professional from sales to Install! Highly recommend
    Read More
  4. User Score
    2
    August 19th, 2014 Indianapolis, IN
    3 people found this review helpful!
    We have a five year contract with Koorsen, which ends in November. Last week, we heard someone breaking into a trailer at the side of our house.I pressed the panic button (silent alarm). Nothing happened after 15 minutes. No call, no police, nothing! I finally called the police myself. The monitoring system states that it never received a signal, although I used the panic button at both the upstairs and downstairs control panels. Although they broke their end of the bargain by not providing a working system, they insist we pay the final quarter of the contract. OK, it’s not a great deal of money, but it is the principal! For all we know, we have paid for a system that has never worked. Unreliable!
    Read More

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Our Score
5.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$19.99+

Up-Front Costs

Activation, Install & Equipment
$99–499

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4

Overall Score

Based on ranking criteria
5.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10