Koorsen Fire & Security Inc.

Koorsen Fire & Security Inc.

2.1

Our Score

0.0

User Score

Pros

Koorsen initially started out as a fire extinguisher company working out of a garage to refill empty extinguishers. Since that time, the company has stayed in the Stroup family but has extended their services to home and commercial security, fire products, sprinkler systems, fire suppression systems, and now operates out of six states within the Midwest and Southeast regions.  Currently, Koorsen has over $10 million of product liability protection and bonding capabilities, 300 service trucks, and over 75,000 customers; needless to say they have become an industry leader in the region.

For new customers, Koorsen's offers many perks that other companies do not provide, such as a five-year parts and labor warranty.  This offer is not common amenities in the industry and should show Koorsen's dedication to customer satisfaction.

Cons

There is very little negative to report on with Koorsen Fire & Security. Their monthly costs are lower than industry norms and they offer new customer policies that are top in the industry. At this time there are no obvious problems to mention with Koorsen's services.

Our Recommendation

If you live in Alabama, Florida, Indiana, Ohio, Tennessee, or Kentucky and are in the market for a new home security system then Koorsen Fire & Security should be at the top of your list.  Their new customer policies are among the best in the industry and they are a locally owned and operated company with hundreds of employees in your area ready to assist you at a moment's need. View more companies


About Koorsen Fire & Security

Koorsen offers new customers the option to customize their home security system with either cellular or landline equipment. With either option, they typically will install Honeywell equipment and provide as many points of protection as desired.  There are no upfront costs and monitoring costs $19.99 per month.

Ratings Breakdown
Monthly Monitoring Fee $19.99+
Install & Equipment Fee $99–$499
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 6
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

6 Koorsen Fire & Security Inc. Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

1

Score

Tina Wagner

Feb 28, 2020

Was a customer of Dangle since 2006 and they were purchased by Koorsen several years ago. I bought and sold several homes over the years and always installed comprehensive alarm systems. To my utter surprise, when I sold my last property in Ohio and moved to Florida Koorsen told me I had 4 years left on a 5 year monitoring contract. I have been a continuous customer since 2016!!! The only way they would suspend the contract is if the purchaser of my property signed a new 5-year monitoring contract, (which they did!). They failed to acknowledge the presence of the new contract and offered me a $1,200 buyout. Not wanting a lien placed on anything, I sucked it up and paid the buyout, vowing to never use or recommend Koorsen again. The new district manager reached out to me recently and I supplied all supporting information, but have never received a response nor any refund. I will NEVER recommend Koorsen!!

1

Score

Jenn H

Jul 23, 2019

Awful - I asked them to attach a sump pump to my alarm system - over 6 months later, it's still not working correctly! Every time the power flickers, they send call with a MEDICAL alert and attempt to send an ambulance and fire truck - once they did despite me calling them back!

0

Score

Michael McGaffney Kokomo, IN

Jan 6, 2019

Koorsen is a company residential users should AVOID at all cost. I chose them in Kokomo, IN because they were local and had service technicians on hand. I've been a customer for probably 10 years. Then suddenly, unannounced, I found that Mr. K had sold my account to someone named AFA associates and would no longer service my account. As expected, a problem propped up that required assistance. I made a personal visit to the local office and was told Koorsen had sold my account and could no longer offer service. WOW ! I called the AFA number they gave me (877-348-0941). After a considerable delay I was connected to a man whose 2nd language was English and who couldn't follow what I was telling him. Said to send an email. I've been waiting a week and the system is still down. I suggest that you don't choose Koorsen. They'll stick it to you in the end for profit.

0

Score

Tom Portland, OR

Oct 11, 2017

I cancelled service and was the told I had allegedly signed a 5 year contract. I would have never had signed such a document as we were negotiating the sale of our home. Deceptive at best, fraudulent at worst. I WOULD CHOOSE ANOTHER COMPANY!

10

Score

nick Payne Kankakee, IL

Aug 24, 2014

Very professional from sales to Install! Highly recommend

2

Score

Anna Burke Indianapolis, IN

Aug 19, 2014

We have a five year contract with Koorsen, which ends in November. Last week, we heard someone breaking into a trailer at the side of our house.I pressed the panic button (silent alarm). Nothing happened after 15 minutes. No call, no police, nothing! I finally called the police myself. The monitoring system states that it never received a signal, although I used the panic button at both the upstairs and downstairs control panels. Although they broke their end of the bargain by not providing a working system, they insist we pay the final quarter of the contract. OK, it's not a great deal of money, but it is the principal! For all we know, we have paid for a system that has never worked. Unreliable!