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#18
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Link Interactive

Similar to: LiveWatch Security

Our Score
7.3
User Score
9.1

Visit Site

Our Score
7.3
User Score
9.1
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$29.99-$39.99

Up-Front Costs

Activation, Install & Equipment
$180-558

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
32

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2017

Link Interactive has been in the home security industry since 1950 and currently offers a number of do-it-yourself home security solutions. Customers can choose between one of three packages, or customize the system themselves with additional security features. Link Interactive’s system is completely wireless. However, its upfront costs and monthly monitoring fees are a great deal higher than the top home security companies in the industry.

The Good

Video Monitoring

Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link’s security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.

Home Automation Options

Link Interactive also offers a number of home automation options with its top two packages. Through Link Interactive’s mobile app, customers can not only control the home security system, but also locks, lights, and the thermostat.

Wireless Cell-Technology

Link Interactive offers a completely wireless system that is monitored via cellular technology, and these attributes carry a number of advantages. As Link Interactive is a DIY home security provider, customers simply need to follow the manual or online tutorials to install their systems; no intrusive wiring or complicated retrofitting required. If customers are planning a move, Link Interactive’s system is completely portable.

30-Day Money Back Guarantee/2 Year Warranty

After the purchase and installation of the equipment, Link Interactive offers a 30-day money back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached. The equipment now comes with a 2-year warranty instead of a 1-year warranty at no extra charge.

Various Contract Options

Link Interactive provides their contract information upfront, which really sets them apart. Many within the home-security industry are notorious for tying customers to contracts for years on end. Link Interactive has a 36-month contract.

Customer Service

Link Interactive monitors its security system through nationwide networks, customers will have access to Link Interactive’s 24/7 monitoring anywhere there is cell phone reception. Customers have also praised Link Interactive’s responsive and helpful customer service, which is crucial for self-install security systems.

The Bad

Higher Monthly Monitoring Cost

While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $29.99-39.99 a month on its most basic package.

High Upfront Costs

Although Link Interactive has no installation fees attached to its equipment, customers will pay anywhere from $180 to over $550 upfront to cover the cost of the equipment.

Cancellation Policy

If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.

Poor Online Transparency

Finding important information on the Link Interactive website, such as the company’s terms and conditions, the cancellation policy, and other important stipulations, is next to impossible without consulting the company’s live chat feature.

The Bottom Line

Link Interactive offers a wide array of home security and home automation options, that are not only easy to install but also are available nationwide. This includes home automation and video services as well.

Link Interactive’s tech support and customer service are reportedly very helpful for customers who aren’t familiar with home security technology. Unfortunately, Link Interactive charges a great deal more for its home security packages, monthly monitoring and unlike some other DIY home security companies, will also charge customers upfront for the cost of the equipment.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#18
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9.1
$29.99-$39.99
$180-558

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32 Link Interactive Reviews

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  1. User Score
    3
    July 29th, 2017 Larchmont, NY
    1 people found this review helpful!
    I have had this service for over three years, and my only complaint is the customer service hours. They do not offer 24/7 support, and no support at all after 6 PM Central time on Saturday until Monday at 8 AM CT. Ran into this issue this weekend where the modem on my control panel went bad. Luckily I contacted them before 6 PM and was told that they would overnight a modem but that it won’t be sent until Monday. Meanwhile from Saturday until at least Tuesday my home will not have reliable security which is basically unacceptable. Had to request to have a credit made which I was told they would look into. Again unacceptable, why should I pay for the service when it is not available. Based on this experience, I would not recommend this company and have to change my previous 10 rating down to a 3. There are other companies that use the same equipment and offer 24/7 support. I will be shopping for another security company.
    Read More
  2. User Score
    10
    May 24th, 2017 Bridgeport, CT
    2 people found this review helpful!
    I have had Link Interactive for 3 years now and I am very. Satisfied with the service they provide. As for the high price I have to disagree. Doing research, the other companies either charge extra or don’t offer services like home automation, life security devices or cameras with off site storage. All these services are included in the $39.99 plan. Purchasing equipment through online auction sites can save you a lot of money, and Link Interactive does not require you to purchase directly through them. They still are very helpful in setting up your devices even if you did not purchase from them. In my opinion, they should be ranked near the top.
    Read More
  3. User Score
    9
    January 2nd, 2017
    2 people found this review helpful!
    I have had the security system and video cameras for 15 months and have had no problems or complaints with equipment or service.
    Read More
  4. User Score
    10
    January 2nd, 2017 Kissimmee, FL
    1 people found this review helpful!
    Excellent equipment and great tech support. Have called tech support on weekends and even Christmas Day and got immediate response. Billing and payment can be done automatically over the internet making it excellent for those who travel often. Have gotten excellent tech support via email and with quick response and follow up.
    Read More
  5. User Score
    10
    November 30th, 2016 Trumbull, CT
    0 people found this review helpful!
    Everyone at link home security has always been extremelycaring.
    Read More
  6. User Score
    10
    November 13th, 2016 Littleton, CO
    0 people found this review helpful!
    Link Interactive has been awesome. I looked at a lot of reviews and have found Link to have the best customer service and fastest delivery of equipment. They also will take care of anything over the phone. They even help you with installation and explaining anything necessary to help further protect your family. They will even take the time to go over any technical issues at any time. AND, they always acted like I am a valued customer. Thank you, Link Interactive. I highly recommend Link Interactive. You will not be disappointed.
    Read More
  7. User Score
    10
    November 1st, 2016 Raleigh, NC
    1 people found this review helpful!
    Great customer service. Easy sales, billing and setup. It is a DIY product so you must be willing to work with tech support to get everything up and running. The quality of the panel is by far one of the best in the industry.
    Read More
  8. User Score
    2
    October 10th, 2016
    3 people found this review helpful!
    High cost. Product does not perform well after paying high cost. The instructions that come with the unit are not very well written. When you call for help to set up unit you get different instructions from different people. I would not recommend this system to anyone.
    Read More
  9. User Score
    8
    June 23rd, 2016 Menifee, CA
    2 people found this review helpful!
    as promised, helpful, patient & understanding
    Read More
  10. User Score
    10
    May 13th, 2016
    1 people found this review helpful!
    Awesome customer service! Very friendly and went above and beyond to help me.
    Read More
  11. User Score
    10
    May 12th, 2016 UT
    3 people found this review helpful!
    The sales process was great. They weren’t pushy and helped me build a sweet system. I highly recommend this company. Their prices for the service you get are second to none
    Read More
  12. User Score
    10
    May 12th, 2016 Ogden, UT
    1 people found this review helpful!
    Super fast delivery and great service!
    Read More
  13. User Score
    10
    May 12th, 2016 Los Angeles, CA
    1 people found this review helpful!
    Love my new system! Works great and haven’t had any problems. I also shopped around and I’m paying a lot less than what other companies are charging.
    Read More
  14. User Score
    10
    May 12th, 2016 Compton, CA
    1 people found this review helpful!
    This is a great company. From the sales department to the customer service department. I did me research and combs the customers reviews. After doing the research, I reached out to the sales department to see if the hype was real. Not only did they meet the lofty expectations that I had but they exceeded them in every way. The sales experience is unlike any other that I have ever had. They are very knowledgable and helpful. Durin the process I didn’t feel pressured in any way. They were kind and considerate when I told them I needed to speak with my wife and gladly set up a follow up date. I feel like I was a person instead of a number. I have already recommended Link to my family and will be bragging about them at our coming friend get togethers. The features they offer at the pricing they have are unmatched in the industry. Customer service is awesome as well. Whenever I have any issue it is addressed professionally and in a timely manner.
    Read More
  15. User Score
    10
    May 12th, 2016 UT
    2 people found this review helpful!
    I’ve been a Link Interactive customer for about a year now. I’ve used several other alarm services over the years and besides being the best price I’ve ever had (btw: call them before you buy-they usually have better offers over the phone you can’t find anywhere else), Link Interactive is hands-down the most responsive monitoring service I’ve ever used. My last alarm they were on the line with me in under 30 seconds. I love my 2GIG system as well. I looked at all my options before purchasing and found that this system has lived up to its reputation as the most reliable, safest, and easiest to use on the market. Above all I have been highly impressed with the customer service I have received. Link Interactive’s representatives, from my initial sales person to the Customer/Technical Support teams, are very friendly, professional, responsive, and make me feel like they really care about and value my business. Thanks for a great overall service Link! In me you have a customer for life:)
    Read More
  16. User Score
    10
    May 12th, 2016 Grants Pass, OR
    2 people found this review helpful!
    Shopped around for quite some time before deciding on Link Interactive. Glad I did my research. Their products are top notch, easy to install and easy to use. When I did have some installation questions the tech support department was there to help without long wait times. Highly recommended.
    Read More
  17. User Score
    10
    May 10th, 2016 Long Beach, CA
    1 people found this review helpful!
    My son suggested Link Interactive alarm system for my home and after he installed it I could not be happier. It is so easy to use. My real estate agent who has been showing my house is very impressed with the system also as he has had to enter my home many times while I am away. After his house is finished with remodeling he plans on getting the same system.
    Read More
  18. User Score
    8
    May 10th, 2016 Las Vegas, NV
    2 people found this review helpful!
    We had a few hiccups getting things working, had to exchange a front for lock that didn’t work with the 2 GIG, had a dead battery in the fire alarm, but it’s a good system at a great monthly rate. I wish it were easier to add components thru the Costco plan and pricing. If We had known we could not we may have bought more pats to begin with, not happy with that aspect as we thought we could “add on” later, but overall we are satisfied, the system is nice and the monthly monitoring price is good.
    Read More
  19. User Score
    10
    May 10th, 2016 Chino Hills, CA
    1 people found this review helpful!
    I moved to LinkInteractive after looking at several other services, and having been tired of the ADT constantly rising rates. To be honest, they did get a bit of an advantage because they were the Costco endorsed security service, and their monitoring fee was lower for Costco members.

    I was quite pleasantly surprised with the service they provided, as well as the product. They are backed by alarm.com for their security service, but all support goes through them.

    This is not a system for someone who is not willing to do some DIY work. That said, I don’t consider myself too skilled with DIY projects, and yet I was able to replace all my deadbolts, install glass break sensor, fire alarm unit, a signal converter (For my ADT previous equipment), and a Smart Thermostat.

    Programming the panel was a bit of a learning curve, but the support was very helpful in getting all that setup.

    Once all was working, it worked without a hitch.

    The Security Monitoring Service has been quite responsive, and the two way communication right from the panel is very useful. Fortunately, we haven’t had any real situations needed, and all were false alarms, although one time we did get an actual burglar alarm (which fortunately turned out to be a bad sensor), but we immediately got notifications on our phones, and the police were dispatched since we weren’t home.

    Other alarm triggers that happened while we were home have always been met with a friendly voice asking if all was ok.

    I honestly have nothing bad to say about this company. It has been a great experience so far, and am happy I have gone with them.

    A note to the home automation enthusiasts: All the LinkInteractive Home Automation uses the Z-wave technology, which means that if you are looking to do more home automation than what is in the Security Panel, you may be stuck, or having to split your automation into 2. (Unless there’s some converter that exists). Most other, and more advanced automation use ZigBee, which is more standardized for the automation aspect of things.

    Read More
  20. User Score
    0
    June 26th, 2015 CA
    6 people found this review helpful!
    Called in to change billing info and Link Interactive fails to successfully process my request. Seems like they’re setting me up for penalties & fees! I hope this doesn’t happen to anyone else.
    Read More

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Our Score
7.3
User Score
9.1
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$29.99-$39.99

Up-Front Costs

Activation, Install & Equipment
$180-558

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
32
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046