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#15
Link-Interactive-Logo

Link Interactive

See Protect America's DIY System
See Frontpoint Professional Installation System

Our Score
7.1
User Score
8.9

Or By Phone:  1-(844) 549-9578

Our Score
7.1
User Score
8.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.99-$40.99

Install & Equipment Fee

Undisclosed

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

37

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#15
Link-Interactive-Logo

8.9
$30.99-$40.99
Undisclosed

  • Video Monitoring: Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link’s security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.
  • Home Automation: Link Interactive also offers a number of home automation options with its top two packages. Through Link Interactive’s mobile app, customers can not only control the home security system, but also locks, lights, and the thermostat.
  • Guarantees: After the purchase and installation of the equipment, Link Interactive offers a 30-day money back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached. The equipment now comes with a 2-year warranty instead of a 1-year warranty at no extra charge.
  • Monthly Monitoring Fees: While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind¬†industry leaders. Link Interactive charges $30.99/month for its most basic package, $35.99/month for the Gold package, and $40.99/month for the elite package.
  • Cancellation Policy: If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.
  • Our Recommendation: Link Home Security customers do have the option to customize their home security package but will be locked into a lengthy contract and may be susceptible to high up-front costs. For these reasons, we recommend Frontpoint or Protect America.

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37 Link Interactive Reviews

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  1. User Score
    10
    February 28th, 2019 Bayonne, NJ
    0 people found this review helpful!
    Only use Link for a fire protection in my town and I am very satisfied
    Read More
  2. User Score
    10
    February 21st, 2019 Miami, FL
    0 people found this review helpful!
    Customer service is patient and thorough. I can control everything through an app on my phone.
    Read More
  3. User Score
    8
    February 21st, 2019 Carlsbad, CA
    0 people found this review helpful!
    The panel seems to be working fine, but the sensors are not the reliable, and are made of plastic. The magnetic range seems to get interference.
    Read More
  4. User Score
    10
    September 13th, 2018 Ocoee, FL
    0 people found this review helpful!
    This security systems offers so many options for home automation. While the customer service hours are limited, I found it to be top notch on helping me install, troubleshoot and transfer my service.
    Read More
  5. User Score
    0
    July 25th, 2018 Bend, OR
    1 people found this review helpful!
    This is by far the WORST company to deal with. They system is cheap, it breaks, and is untrustworthy. I called numerous times last summer and it took them three days to respond! DO NOT purchase this system! Not only that they are making us pay for broken equipment for another year! (because that is what the contract was) This company is a total scam and to be avoided at all cost!
    Read More
  6. User Score
    3
    July 29th, 2017 Larchmont, NY
    5 people found this review helpful!
    I have had this service for over three years, and my only complaint is the customer service hours. They do not offer 24/7 support, and no support at all after 6 PM Central time on Saturday until Monday at 8 AM CT. Ran into this issue this weekend where the modem on my control panel went bad. Luckily I contacted them before 6 PM and was told that they would overnight a modem but that it won’t be sent until Monday. Meanwhile from Saturday until at least Tuesday my home will not have reliable security which is basically unacceptable. Had to request to have a credit made which I was told they would look into. Again unacceptable, why should I pay for the service when it is not available. Based on this experience, I would not recommend this company and have to change my previous 10 rating down to a 3. There are other companies that use the same equipment and offer 24/7 support. I will be shopping for another security company.
    Read More
  7. User Score
    10
    May 24th, 2017 Bridgeport, CT
    5 people found this review helpful!
    I have had Link Interactive for 3 years now and I am very. Satisfied with the service they provide. As for the high price I have to disagree. Doing research, the other companies either charge extra or don’t offer services like home automation, life security devices or cameras with off site storage. All these services are included in the $39.99 plan. Purchasing equipment through online auction sites can save you a lot of money, and Link Interactive does not require you to purchase directly through them. They still are very helpful in setting up your devices even if you did not purchase from them. In my opinion, they should be ranked near the top.
    Read More
  8. User Score
    9
    January 2nd, 2017
    2 people found this review helpful!
    I have had the security system and video cameras for 15 months and have had no problems or complaints with equipment or service.
    Read More
  9. User Score
    10
    January 2nd, 2017 Kissimmee, FL
    2 people found this review helpful!
    Excellent equipment and great tech support. Have called tech support on weekends and even Christmas Day and got immediate response. Billing and payment can be done automatically over the internet making it excellent for those who travel often. Have gotten excellent tech support via email and with quick response and follow up.
    Read More
  10. User Score
    10
    November 30th, 2016 Trumbull, CT
    0 people found this review helpful!
    Everyone at link home security has always been extremelycaring.
    Read More
  11. User Score
    10
    November 13th, 2016 Littleton, CO
    0 people found this review helpful!
    Link Interactive has been awesome. I looked at a lot of reviews and have found Link to have the best customer service and fastest delivery of equipment. They also will take care of anything over the phone. They even help you with installation and explaining anything necessary to help further protect your family. They will even take the time to go over any technical issues at any time. AND, they always acted like I am a valued customer. Thank you, Link Interactive. I highly recommend Link Interactive. You will not be disappointed.
    Read More
  12. User Score
    10
    November 1st, 2016 Raleigh, NC
    1 people found this review helpful!
    Great customer service. Easy sales, billing and setup. It is a DIY product so you must be willing to work with tech support to get everything up and running. The quality of the panel is by far one of the best in the industry.
    Read More
  13. User Score
    2
    October 10th, 2016
    7 people found this review helpful!
    High cost. Product does not perform well after paying high cost. The instructions that come with the unit are not very well written. When you call for help to set up unit you get different instructions from different people. I would not recommend this system to anyone.
    Read More
  14. User Score
    8
    June 23rd, 2016 Menifee, CA
    2 people found this review helpful!
    as promised, helpful, patient & understanding
    Read More
  15. User Score
    10
    May 13th, 2016
    2 people found this review helpful!
    Awesome customer service! Very friendly and went above and beyond to help me.
    Read More
  16. User Score
    10
    May 12th, 2016 UT
    4 people found this review helpful!
    The sales process was great. They weren’t pushy and helped me build a sweet system. I highly recommend this company. Their prices for the service you get are second to none
    Read More
  17. User Score
    10
    May 12th, 2016 Ogden, UT
    2 people found this review helpful!
    Super fast delivery and great service!
    Read More
  18. User Score
    10
    May 12th, 2016 Los Angeles, CA
    2 people found this review helpful!
    Love my new system! Works great and haven’t had any problems. I also shopped around and I’m paying a lot less than what other companies are charging.
    Read More
  19. User Score
    10
    May 12th, 2016 Compton, CA
    2 people found this review helpful!
    This is a great company. From the sales department to the customer service department. I did me research and combs the customers reviews. After doing the research, I reached out to the sales department to see if the hype was real. Not only did they meet the lofty expectations that I had but they exceeded them in every way. The sales experience is unlike any other that I have ever had. They are very knowledgable and helpful. Durin the process I didn’t feel pressured in any way. They were kind and considerate when I told them I needed to speak with my wife and gladly set up a follow up date. I feel like I was a person instead of a number. I have already recommended Link to my family and will be bragging about them at our coming friend get togethers. The features they offer at the pricing they have are unmatched in the industry. Customer service is awesome as well. Whenever I have any issue it is addressed professionally and in a timely manner.
    Read More
  20. User Score
    10
    May 12th, 2016 UT
    3 people found this review helpful!
    I’ve been a Link Interactive customer for about a year now. I’ve used several other alarm services over the years and besides being the best price I’ve ever had (btw: call them before you buy-they usually have better offers over the phone you can’t find anywhere else), Link Interactive is hands-down the most responsive monitoring service I’ve ever used. My last alarm they were on the line with me in under 30 seconds. I love my 2GIG system as well. I looked at all my options before purchasing and found that this system has lived up to its reputation as the most reliable, safest, and easiest to use on the market. Above all I have been highly impressed with the customer service I have received. Link Interactive’s representatives, from my initial sales person to the Customer/Technical Support teams, are very friendly, professional, responsive, and make me feel like they really care about and value my business. Thanks for a great overall service Link! In me you have a customer for life:)
    Read More

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Our Score
7.1
User Score
8.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.99-$40.99

Install & Equipment Fee

Undisclosed

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

37
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378