Link Interactive

Link Interactive

8.1

Our Score

8.9

User Score

Link Interactive at a glance:

Type of Installation: DIY

Cancellation: 30 day

Price: $30.99 - $44.99/month

Purchase Equipment Upfront: Yes, all equipment

Pros

Equipment and Money Back Guarantees

All equipment from Link Interactive comes with a three-year warranty.

After the purchase and installation of the equipment, Link Interactive offers a 30-day money-back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached.

Potentially Short Contract

Link Interactive offers 1-3 year contracts. It is unclear how much the pricing changes based on your contract. Most home security companies have a three-year contract, and finding a company with only a one year contract is rare.

Positive Link Interactive Reviews

Most of the reviews we have for Link Interactive are positive. In fact, customers rate the company an average of 9 out of 10. These reviews praise Link Interactive for customer service - fast help, solving problems, helpful, and making customers feel valued. Even the sales process is given positive feedback in the reviews, something rare in the home security industry.

Cons

Monthly Monitoring Fees

While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $30.99/month for its most basic package, $35.99/month for the Gold package, and $40.99/month for the elite package. These packages are just for monitoring (see cost breakdown under "About Link Interactive").

High Upfront Costs

All equipment, besides a basic control hub, is purchased at full price, upfront. So not only are paying $30-45 a month for the company to monitor your home security system, but you will also need to select and purchase all of your equipment separate.

Prices for popular home security products are listed below. Home security, not automation, equipment for a medium-sized house will run you about $675 upfront (3 door/window sensors, 2 motion detectors, indoor camera, doorbell camera, smart lock).

Cancellation Policy

If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.

Our Recommendation

Link Home Security appears to have good customer service, along with the option to customize their home security package but will be susceptible to high up-front costs, and high monthly monitoring fees. If high upfront costs are worth the trade-off of a potentially short contract (1-3 years), then Link Home Security is worth looking into.


About Link Interactive

Link Interactive offers three monitoring packages for home security and home automation. The only equipment included in these packages is the control panel. All equipment is purchased separately and upfront.

Standard: $30.99/month
  • Professional, cellular monitoring
  • 2-way voice monitoring station
  • Alarm
  • Smoke, fire, and carbon monoxide detectors
Gold: $39.99/month
  • All monitoring and alarms from the Standard package
  • Light control
  • Smart locks
  • Smart thermostat
  • Remote access to system
Elite: $44.99/month
  • All monitoring, alarms, and home automation from the Gold package
  • HD video monitoring

About Video Monitoring: Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link's security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.

Equipment From Link Interactive:

  • 2GIG Go! Control panel: free with monitoring
  • Door sensor: $34-37
  • Door/window sensor: $22
  • Motion sensor: $50-112
  • Smart lock: $135-204
  • Garage opener: $31-73
  • Keychain remote: $24
  • Glass break sensor: $69
  • Panic button: $29
  • Carbon monoxide detector: $80
  • Smoke, fire, freeze detector: $66
  • Smart thermostat: $85-118
  • Water leak detector: $48
  • Indoor camera: $136-$310
  • Outdoor camera: $211
  • Doorbell camera: $175
Ratings Breakdown
Monthly Monitoring Fee $30.99-$44.99
Install & Equipment Fee $200+
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 41
Review Last Updated: December 20, 2019

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

41 Link Interactive Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

TLM Arbor, CA

Aug 5, 2019

We like their security system and their customer service when we did our initial setup was really helpful.

10

Score

Ruth Anderson Long Beach, WA

Aug 1, 2019

Friendly and knowledgeable customer service.

8

Score

Tom Elkridge, MD

Aug 1, 2019

When I contacted the sales rep and was happy with the information that he provided me and the transparent pricing information.

10

Score

Belinda Grand Beach, MI

Aug 1, 2019

Great price and customer service - they are quick to answer the phone. All the equipment works great and the app connectivity is great as well.

10

Score

F. Amato Bayonne, NJ

Feb 28, 2019

Only use Link for a fire protection in my town and I am very satisfied

10

Score

Alfonso Miami, FL

Feb 21, 2019

Customer service is patient and thorough. I can control everything through an app on my phone.

8

Score

Anonymous Carlsbad, CA

Feb 21, 2019

The panel seems to be working fine, but the sensors are not the reliable, and are made of plastic. The magnetic range seems to get interference.

10

Score

Beau S. Briggs Ocoee, FL

Sep 14, 2018

This security systems offers so many options for home automation. While the customer service hours are limited, I found it to be top notch on helping me install, troubleshoot and transfer my service.

0

Score

d fykerud Bend, OR

Jul 26, 2018

This is by far the WORST company to deal with. They system is cheap, it breaks, and is untrustworthy. I called numerous times last summer and it took them three days to respond! DO NOT purchase this system! Not only that they are making us pay for broken equipment for another year! (because that is what the contract was) This company is a total scam and to be avoided at all cost!

3

Score

Chet P Larchmont, NY

Jul 30, 2017

I have had this service for over three years, and my only complaint is the customer service hours. They do not offer 24/7 support, and no support at all after 6 PM Central time on Saturday until Monday at 8 AM CT. Ran into this issue this weekend where the modem on my control panel went bad. Luckily I contacted them before 6 PM and was told that they would overnight a modem but that it won't be sent until Monday. Meanwhile from Saturday until at least Tuesday my home will not have reliable security which is basically unacceptable. Had to request to have a credit made which I was told they would look into. Again unacceptable, why should I pay for the service when it is not available. Based on this experience, I would not recommend this company and have to change my previous 10 rating down to a 3. There are other companies that use the same equipment and offer 24/7 support. I will be shopping for another security company.

10

Score

Chet P Bridgeport, CT

May 24, 2017

I have had Link Interactive for 3 years now and I am very. Satisfied with the service they provide. As for the high price I have to disagree. Doing research, the other companies either charge extra or don't offer services like home automation, life security devices or cameras with off site storage. All these services are included in the $39.99 plan. Purchasing equipment through online auction sites can save you a lot of money, and Link Interactive does not require you to purchase directly through them. They still are very helpful in setting up your devices even if you did not purchase from them. In my opinion, they should be ranked near the top.

9

Score

Ron Helmka

Jan 2, 2017

I have had the security system and video cameras for 15 months and have had no problems or complaints with equipment or service.

10

Score

DA Kissimmee, FL

Jan 2, 2017

Excellent equipment and great tech support. Have called tech support on weekends and even Christmas Day and got immediate response. Billing and payment can be done automatically over the internet making it excellent for those who travel often. Have gotten excellent tech support via email and with quick response and follow up.

10

Score

H.V. Trumbull, CT

Nov 30, 2016

Everyone at link home security has always been extremelycaring.

10

Score

Lee Elrod Littleton, CO

Nov 13, 2016

Link Interactive has been awesome. I looked at a lot of reviews and have found Link to have the best customer service and fastest delivery of equipment. They also will take care of anything over the phone. They even help you with installation and explaining anything necessary to help further protect your family. They will even take the time to go over any technical issues at any time. AND, they always acted like I am a valued customer. Thank you, Link Interactive. I highly recommend Link Interactive. You will not be disappointed.

10

Score

Joey Raleigh, NC

Nov 1, 2016

Great customer service. Easy sales, billing and setup. It is a DIY product so you must be willing to work with tech support to get everything up and running. The quality of the panel is by far one of the best in the industry.

2

Score

Doug Guy

Oct 10, 2016

High cost. Product does not perform well after paying high cost. The instructions that come with the unit are not very well written. When you call for help to set up unit you get different instructions from different people. I would not recommend this system to anyone.

8

Score

AC Thorpe Menifee, CA

Jun 23, 2016

as promised, helpful, patient & understanding

10

Score

Kacie Sessions

May 13, 2016

Awesome customer service! Very friendly and went above and beyond to help me.

10

Score

Kirk Brundage UT

May 12, 2016

The sales process was great. They weren't pushy and helped me build a sweet system. I highly recommend this company. Their prices for the service you get are second to none

10

Score

Bob Ogden, UT

May 12, 2016

Super fast delivery and great service!

10

Score

Cabyn App Los Angeles, CA

May 12, 2016

Love my new system! Works great and haven't had any problems. I also shopped around and I'm paying a lot less than what other companies are charging.

10

Score

Mitch Sessions Compton, CA

May 12, 2016

This is a great company. From the sales department to the customer service department. I did me research and combs the customers reviews. After doing the research, I reached out to the sales department to see if the hype was real. Not only did they meet the lofty expectations that I had but they exceeded them in every way. The sales experience is unlike any other that I have ever had. They are very knowledgable and helpful. Durin the process I didn't feel pressured in any way. They were kind and considerate when I told them I needed to speak with my wife and gladly set up a follow up date. I feel like I was a person instead of a number. I have already recommended Link to my family and will be bragging about them at our coming friend get togethers. The features they offer at the pricing they have are unmatched in the industry. Customer service is awesome as well. Whenever I have any issue it is addressed professionally and in a timely manner.

10

Score

Leland Barker UT

May 12, 2016

I've been a Link Interactive customer for about a year now. I've used several other alarm services over the years and besides being the best price I've ever had (btw: call them before you buy-they usually have better offers over the phone you can't find anywhere else), Link Interactive is hands-down the most responsive monitoring service I've ever used. My last alarm they were on the line with me in under 30 seconds. I love my 2GIG system as well. I looked at all my options before purchasing and found that this system has lived up to its reputation as the most reliable, safest, and easiest to use on the market. Above all I have been highly impressed with the customer service I have received. Link Interactive's representatives, from my initial sales person to the Customer/Technical Support teams, are very friendly, professional, responsive, and make me feel like they really care about and value my business. Thanks for a great overall service Link! In me you have a customer for life:)

10

Score

galen garretson Grants Pass, OR

May 12, 2016

Shopped around for quite some time before deciding on Link Interactive. Glad I did my research. Their products are top notch, easy to install and easy to use. When I did have some installation questions the tech support department was there to help without long wait times. Highly recommended.

10

Score

Michael Longo Long Beach, CA

May 10, 2016

My son suggested Link Interactive alarm system for my home and after he installed it I could not be happier. It is so easy to use. My real estate agent who has been showing my house is very impressed with the system also as he has had to enter my home many times while I am away. After his house is finished with remodeling he plans on getting the same system.

8

Score

Peggy Batton Las Vegas, NV

May 10, 2016

We had a few hiccups getting things working, had to exchange a front for lock that didn't work with the 2 GIG, had a dead battery in the fire alarm, but it's a good system at a great monthly rate. I wish it were easier to add components thru the Costco plan and pricing. If We had known we could not we may have bought more pats to begin with, not happy with that aspect as we thought we could "add on" later, but overall we are satisfied, the system is nice and the monthly monitoring price is good.

10

Score

George Khairallah Chino Hills, CA

May 10, 2016

I moved to LinkInteractive after looking at several other services, and having been tired of the ADT constantly rising rates. To be honest, they did get a bit of an advantage because they were the Costco endorsed security service, and their monitoring fee was lower for Costco members. I was quite pleasantly surprised with the service they provided, as well as the product. They are backed by alarm.com for their security service, but all support goes through them. This is not a system for someone who is not willing to do some DIY work. That said, I don't consider myself too skilled with DIY projects, and yet I was able to replace all my deadbolts, install glass break sensor, fire alarm unit, a signal converter (For my ADT previous equipment), and a Smart Thermostat. Programming the panel was a bit of a learning curve, but the support was very helpful in getting all that setup. Once all was working, it worked without a hitch. The Security Monitoring Service has been quite responsive, and the two way communication right from the panel is very useful. Fortunately, we haven't had any real situations needed, and all were false alarms, although one time we did get an actual burglar alarm (which fortunately turned out to be a bad sensor), but we immediately got notifications on our phones, and the police were dispatched since we weren't home. Other alarm triggers that happened while we were home have always been met with a friendly voice asking if all was ok. I honestly have nothing bad to say about this company. It has been a great experience so far, and am happy I have gone with them. A note to the home automation enthusiasts: All the LinkInteractive Home Automation uses the Z-wave technology, which means that if you are looking to do more home automation than what is in the Security Panel, you may be stuck, or having to split your automation into 2. (Unless there's some converter that exists). Most other, and more advanced automation use ZigBee, which is more standardized for the automation aspect of things.

0

Score

Rizza CA

Jun 26, 2015

Called in to change billing info and Link Interactive fails to successfully process my request. Seems like they're setting me up for penalties & fees! I hope this doesn't happen to anyone else.

10

Score

Jim Stuck Portland, OR

Mar 28, 2015

Link home security has been outstanding! There were some minor issues with installing or adding equipment. When this happens or I have a question about anything I send an email and get a email response and phone call with in 30 minutes. All issues and questions are cleared up and answered to my satisfaction every time.

10

Score

Rulon Lahaina, HI

Nov 15, 2014

I love these guys, friendly and knowledgeable and the system is amazing.

10

Score

landon San Jose, CA

Sep 19, 2014

This has been a great experience. It's hard to find companies with good customer service. The equipment was super easy to install. It took me about an hour to get it all done. I purchased my system through Costco which made it super easy to trust link and I received a discounted monthly monitoring price which is freaking awesome. I totally recommend Link Home Security. I checked out Frontpoint because all the review sites say they are number one but there equipment is way old. The panel looks like a calculator. Link all the way!

10

Score

Russ Daly City, CA

Aug 2, 2014

After researching three other major alarm companies I came across Link Home on a COSTCO web page. The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices. I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one “tip” When setting up the motion sensors and looking for the ideal position I used “Museum Putty” to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall. The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised. In addition their customer service is the best I have ever encountered. I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service

10

Score

Sharon Ivany

Jun 2, 2014

We were required to get a security system for our home by Citizens Insurance in order to renew our policy. It was a big job to search for the best insurance company to meet our needs as there are so many companies offering their services and it can be confusing. After extensive research, comparing what was truly being offered, pricing, the way they tried to "sell" me, being harassed by telemarketers, I selected Linkhome security. I have not been disappointed as the staff I've dealt with has been absolutely OUTSTANDING. They have responded to my every question and helped me through the whole process, always returning my calls and answering my enquiries with courtesy and a caring attitude. They are real people who work for the company, not telemarketers just trying to get my money. In fact, it has been a long time since I've talked to a company that has been as wonderful as Linkhome Security in terms of personalized customer care, especially in this day of either computerized (push a bunch of buttons) instructions, offshore contracted customer service, or dealing with telemarketers instead of company representatives. Their pricing was the best and their people are incredible. I am thorough pleased with this company and how wonderful I've been treated as "the customer". I highly recommend them.

10

Score

Chet P Bridgeport, CT

May 30, 2014

The equipment they use is the same as Vivint at a fraction of the cost. They also give you the installer code so you can install add ons yourself, which I have done. It's very easy to do. The customer service is top notch, and will walk you through everything to get your system up and running. I have all the extras, image sensor, HD camera, thermostat, light control, smoke heat freeze detector, CO2 and more that all work great. What really impresses me the distance this thing has for sensors. I put a door sensor on the shed in my hard which is a good 100 ft from the panel with walls between them and it works just fine. All this and it's only $34.99 a month. My previous system from At&t would have cost double that for the same services. With their BBB A+ rating and 5 star central station monitoring rating, this company is hard to beat. It should be rated as the No.1 security system.

10

Score

James Charlottesville, VA

Apr 28, 2014

I did a fair amount of research on homeowner-installed security alarm/monitoring/automation systems, and Link Home Security was consistently highly-rated. I purchased my system through Costco, and installed it myself over the course of an afternoon. I'm moderately, "handy", and it took me about 3 hours to complete the installation -- which included door monitors, smoke/freeze detector, motion detector, thermostat, and 2 light controls. It probably would have only taken me about 90 minutes to complete the installation if the control panel had not had a relatively minor power supply/wiring issue that had to be corrected in order for the control panel to receive power (probably got shaken loose during shipping). I called technical support, and the technician (Travis) was very helpful, and he talked me through the correction process. The system, overall, is very intuitive, has many options available (ability to access the system via the web, and also via smartphone or tablet, is awesome!), and customer service has been exceptional. I would absolutely recommend Link Home Security to a friend.

10

Score

Peter

Apr 24, 2014

I have been a Link customer for over 4 months now, and have used practically all of the services it offers (which are many) -- home security, home automation (lights and locks), live video and recording; thermostat control, etc. Although it took a bit of time to install everything (which I did over the course of several weeks, adding to the system as I had the time), it has worked flawlessly now that it is up and running. The monitoring station is very responsive to any trigger events, and the system is highly customizable. Also, Link's customer service has been top notch for me.

10

Score

Justin F Ogden, UT

Apr 18, 2014

I ordered a totally customized system for my home, installed it myself and LOVE the system and the service. I use my Link system every day. The panel is as easy to use as my smartphone and I can control my door locks, thermostat, lights and security from my phone. Support is awesome when I did need to call about a question. I just signed my sister, mom and dad up and got free monitoring for the referrals.

10

Score

Colby C Ogden, UT

Apr 18, 2014

Everything is as advertised. The 2GIG panel has a ridiculously easy display, and the installation was simple and quicker than most DIY security systems. The best part about this service is their technical support. They actually help (I hardly ever get the help that I need when calling tech support), and they really seem like they cared enough to resolve any of my concerns. Definitely a happy camper with this service.

10

Score

Misti Obermueller Ogden, UT

Apr 18, 2014

The Link system is affordable & easy to use, it provides security against burglar alarms, fires and so much more. The Link system provides piece if mind when it comes to knowing if my kids are in the house or if they have escape through one of our doors! I love the voice notifications when my daughter opens her window and the panel will remind me it's still open when I go to arm it at night time wile we sleep. Above & beyond the great equipment & technology link uses their customer service is through the roof. From the time I went through my over the phone customized security assessment to when I was installing my system the link support team wa there every step if the way. They made the do it your self option a donut together option. I would recommend this to anyone who's looking for a great system at the right price with the right service!