Best Home Security Companys

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#14
Link-Interactive-Logo

Link Interactive

Positive reviews related to customer service. DIY system for those who want to purchase their equipment upfront.

Our Score
7.3
User Score
8.9

Or By Phone:  1-(844) 549-9578

Our Score
7.3
User Score
8.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.99-$44.99

Install & Equipment Fee

$200+

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

41

This Review is maintained by Chase Sagum

Review Last Updated: August 6, 2019

Link Interactive at a glance:

Type of Installation: DIY
Cancellation: 30 day
Price: $30.99 – $44.99/month
Purchase Equipment Upfront: Yes, all equipment

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#14
Link-Interactive-Logo

8.9
$30.99-$44.99
$200+

Pros

Equipment and Money Back Guarantees

All equipment from Link Interactive comes with a three-year warranty.

After the purchase and installation of the equipment, Link Interactive offers a 30-day money-back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached.

Potentially Short Contract

Link Interactive offers 1-3 year contracts. It is unclear how much the pricing changes based on your contract. Most home security companies have a three-year contract, and finding a company with only a one year contract is rare.

Positive Link Interactive Reviews

Most of the reviews we have for Link Interactive are positive. In fact, customers rate the company an average of 9 out of 10. These reviews praise Link Interactive for customer service – fast help, solving problems, helpful, and making customers feel valued. Even the sales process is given positive feedback in the reviews, something rare in the home security industry.

Cons

Monthly Monitoring Fees

While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $30.99/month for its most basic package, $35.99/month for the Gold package, and $40.99/month for the elite package. These packages are just for monitoring (see cost breakdown under “About Link Interactive”).

High Upfront Costs

All equipment, besides a basic control hub, is purchased at full price, upfront. So not only are paying $30-45 a month for the company to monitor your home security system, but you will also need to select and purchase all of your equipment separate.

Prices for popular home security products are listed below. Home security, not automation, equipment for a medium-sized house will run you about $675 upfront (3 door/window sensors, 2 motion detectors, indoor camera, doorbell camera, smart lock).

Cancellation Policy

If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.

Our Recommendation

Link Home Security appears to have good customer service, along with the option to customize their home security package but will be susceptible to high up-front costs, and high monthly monitoring fees. If high upfront costs are worth the trade-off of a potentially short contract (1-3 years), then Link Home Security is worth looking into. However, if you are looking to bypass the upfront fees and just pay monthly, we recommend Protect America.


About Link Interactive

Link Interactive offers three monitoring packages for home security and home automation. The only equipment included in these packages is the control panel. All equipment is purchased separately and upfront.

Standard: $30.99/month
  • Professional, cellular monitoring
  • 2-way voice monitoring station
  • Alarm
  • Smoke, fire, and carbon monoxide detectors
Gold: $39.99/month
  • All monitoring and alarms from the Standard package
  • Light control
  • Smart locks
  • Smart thermostat
  • Remote access to system
Elite: $44.99/month
  • All monitoring, alarms, and home automation from the Gold package
  • HD video monitoring

About Video Monitoring: Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link’s security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.

Equipment From Link Interactive:

  • 2GIG Go! Control panel: free with monitoring
  • Door sensor: $34-37
  • Door/window sensor: $22
  • Motion sensor: $50-112
  • Smart lock: $135-204
  • Garage opener: $31-73
  • Keychain remote: $24
  • Glass break sensor: $69
  • Panic button: $29
  • Carbon monoxide detector: $80
  • Smoke, fire, freeze detector: $66
  • Smart thermostat: $85-118
  • Water leak detector: $48
  • Indoor camera: $136-$310
  • Outdoor camera: $211
  • Doorbell camera: $175

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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1-(844) 549-9578

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41 Link Interactive Reviews

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2. Subject For This Review*(Select all that apply)

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  1. User Score
    10
    August 5th, 2019 Arbor, CA
    2 people found this review helpful!
    We like their security system and their customer service when we did our initial setup was really helpful.
    Read More
  2. User Score
    10
    August 1st, 2019 Long Beach, WA
    0 people found this review helpful!
    Friendly and knowledgeable customer service.
    Read More
  3. User Score
    8
    August 1st, 2019 Elkridge, MD
    1 people found this review helpful!
    When I contacted the sales rep and was happy with the information that he provided me and the transparent pricing information.
    Read More
  4. User Score
    10
    August 1st, 2019 Grand Beach, MI
    0 people found this review helpful!
    Great price and customer service – they are quick to answer the phone. All the equipment works great and the app connectivity is great as well.
    Read More
  5. User Score
    10
    February 28th, 2019 Bayonne, NJ
    0 people found this review helpful!
    Only use Link for a fire protection in my town and I am very satisfied
    Read More
  6. User Score
    10
    February 21st, 2019 Miami, FL
    0 people found this review helpful!
    Customer service is patient and thorough. I can control everything through an app on my phone.
    Read More
  7. User Score
    8
    February 21st, 2019 Carlsbad, CA
    0 people found this review helpful!
    The panel seems to be working fine, but the sensors are not the reliable, and are made of plastic. The magnetic range seems to get interference.
    Read More
  8. User Score
    10
    September 13th, 2018 Ocoee, FL
    0 people found this review helpful!
    This security systems offers so many options for home automation. While the customer service hours are limited, I found it to be top notch on helping me install, troubleshoot and transfer my service.
    Read More
  9. User Score
    0
    July 25th, 2018 Bend, OR
    1 people found this review helpful!
    This is by far the WORST company to deal with. They system is cheap, it breaks, and is untrustworthy. I called numerous times last summer and it took them three days to respond! DO NOT purchase this system! Not only that they are making us pay for broken equipment for another year! (because that is what the contract was) This company is a total scam and to be avoided at all cost!
    Read More
  10. User Score
    3
    July 29th, 2017 Larchmont, NY
    5 people found this review helpful!
    I have had this service for over three years, and my only complaint is the customer service hours. They do not offer 24/7 support, and no support at all after 6 PM Central time on Saturday until Monday at 8 AM CT. Ran into this issue this weekend where the modem on my control panel went bad. Luckily I contacted them before 6 PM and was told that they would overnight a modem but that it won’t be sent until Monday. Meanwhile from Saturday until at least Tuesday my home will not have reliable security which is basically unacceptable. Had to request to have a credit made which I was told they would look into. Again unacceptable, why should I pay for the service when it is not available. Based on this experience, I would not recommend this company and have to change my previous 10 rating down to a 3. There are other companies that use the same equipment and offer 24/7 support. I will be shopping for another security company.
    Read More
  11. User Score
    10
    May 24th, 2017 Bridgeport, CT
    6 people found this review helpful!
    I have had Link Interactive for 3 years now and I am very. Satisfied with the service they provide. As for the high price I have to disagree. Doing research, the other companies either charge extra or don’t offer services like home automation, life security devices or cameras with off site storage. All these services are included in the $39.99 plan. Purchasing equipment through online auction sites can save you a lot of money, and Link Interactive does not require you to purchase directly through them. They still are very helpful in setting up your devices even if you did not purchase from them. In my opinion, they should be ranked near the top.
    Read More
  12. User Score
    9
    January 2nd, 2017
    2 people found this review helpful!
    I have had the security system and video cameras for 15 months and have had no problems or complaints with equipment or service.
    Read More
  13. User Score
    10
    January 2nd, 2017 Kissimmee, FL
    2 people found this review helpful!
    Excellent equipment and great tech support. Have called tech support on weekends and even Christmas Day and got immediate response. Billing and payment can be done automatically over the internet making it excellent for those who travel often. Have gotten excellent tech support via email and with quick response and follow up.
    Read More
  14. User Score
    10
    November 30th, 2016 Trumbull, CT
    0 people found this review helpful!
    Everyone at link home security has always been extremelycaring.
    Read More
  15. User Score
    10
    November 13th, 2016 Littleton, CO
    0 people found this review helpful!
    Link Interactive has been awesome. I looked at a lot of reviews and have found Link to have the best customer service and fastest delivery of equipment. They also will take care of anything over the phone. They even help you with installation and explaining anything necessary to help further protect your family. They will even take the time to go over any technical issues at any time. AND, they always acted like I am a valued customer. Thank you, Link Interactive. I highly recommend Link Interactive. You will not be disappointed.
    Read More
  16. User Score
    10
    November 1st, 2016 Raleigh, NC
    1 people found this review helpful!
    Great customer service. Easy sales, billing and setup. It is a DIY product so you must be willing to work with tech support to get everything up and running. The quality of the panel is by far one of the best in the industry.
    Read More
  17. User Score
    2
    October 10th, 2016
    7 people found this review helpful!
    High cost. Product does not perform well after paying high cost. The instructions that come with the unit are not very well written. When you call for help to set up unit you get different instructions from different people. I would not recommend this system to anyone.
    Read More
  18. User Score
    8
    June 23rd, 2016 Menifee, CA
    3 people found this review helpful!
    as promised, helpful, patient & understanding
    Read More
  19. User Score
    10
    May 13th, 2016
    2 people found this review helpful!
    Awesome customer service! Very friendly and went above and beyond to help me.
    Read More
  20. User Score
    10
    May 12th, 2016 UT
    5 people found this review helpful!
    The sales process was great. They weren’t pushy and helped me build a sweet system. I highly recommend this company. Their prices for the service you get are second to none
    Read More

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Real Customer Reviews

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Our Score
7.3
User Score
8.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.99-$44.99

Install & Equipment Fee

$200+

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

41
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432