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Link Interactive Reviews

Reviews of Link Interactive from real customers
(34 verified)

Our Score
6.6
User Score
9.1

See Top Rated

Our Score
6.6
User Score
9.1
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$29.99-$39.99

Up-Front Costs

Activation, Install & Equipment
$180-558

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
34

Overall Score

Based on ranking criteria
6.6 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

The Good

Video Monitoring

Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link’s security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.

Home Automation Options

Link Interactive also offers a number of home automation options with its top two packages. Through Link Interactive’s mobile app, customers can not only control the home security system, but also locks, lights, and the thermostat.

Wireless Cell-Technology

Link Interactive offers a completely wireless system that is monitored via cellular technology, and these attributes carry a number of advantages. As Link Interactive is a DIY home security provider, customers simply need to follow the manual or online tutorials to install their systems; no intrusive wiring or complicated retrofitting required. If customers are planning a move, Link Interactive’s system is completely portable.

30-Day Money Back Guarantee/2 Year Warranty

After the purchase and installation of the equipment, Link Interactive offers a 30-day money back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached. The equipment now comes with a 2-year warranty instead of a 1-year warranty at no extra charge.

Various Contract Options

Link Interactive provides their contract information upfront, which really sets them apart. Many within the home-security industry are notorious for tying customers to contracts for years on end. Link Interactive has a 36-month contract.

Customer Service

Link Interactive monitors its security system through nationwide networks, customers will have access to Link Interactive’s 24/7 monitoring anywhere there is cell phone reception. Customers have also praised Link Interactive’s responsive and helpful customer service, which is crucial for self-install security systems.

The Bad

Higher Monthly Monitoring Cost

While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $29.99-39.99 a month on its most basic package.

High Upfront Costs

Although Link Interactive has no installation fees attached to its equipment, customers will pay anywhere from $180 to over $550 upfront to cover the cost of the equipment.

Cancellation Policy

If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.

Poor Online Transparency

Finding important information on the Link Interactive website, such as the company’s terms and conditions, the cancellation policy, and other important stipulations, is nearly impossible without consulting the company’s live chat feature.

The Bottom Line

Link Interactive offers a wide array of home security and home automation options, that are not only easy to install but also are available nationwide. This includes home automation and video services as well.

Link Interactive’s tech support and customer service are reportedly very helpful for customers who aren’t familiar with home security technology. Unfortunately, Link Interactive charges a great deal more for its home security packages, monthly monitoring and unlike some other DIY home security companies, will also charge customers upfront for the cost of the equipment.

Most Helpful Reviews From Link Interactive Customers

  1. User Score
    0
    d fykerud
    July 25th, 2018 Bend, OR
    This is by far the WORST company to deal with. They system is cheap, it breaks, and is untrustworthy. I called numerous times last summer and it took them three days to respond! DO NOT purchase this system! Not only that they are making us pay for broken equipment for another year! (because that is what the contract was) This company is a total scam and to be avoided at all cost!Read More
  2. User Score
    8
    Peggy Batton
    May 10th, 2016 Las Vegas, NV
    We had a few hiccups getting things working, had to exchange a front for lock that didn't work with the 2 GIG, had a dead battery in the fire alarm, but it's a good system at a great monthly rate. I wish it were easier to add components thru the Costco plan and pricing. If We had known we could not we may have bought more pats to begin with, not happy with that aspect as we thought we could "add on" later, but overall we are satisfied, the system is nice and the monthly monitoring price is good.Read More

34 Link Interactive Reviews

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  1. User Score
    10
    September 13th, 2018 Ocoee, FL
    0 people found this review helpful!
    This security systems offers so many options for home automation. While the customer service hours are limited, I found it to be top notch on helping me install, troubleshoot and transfer my service.
    Read More
  2. User Score
    0
    July 25th, 2018 Bend, OR
    0 people found this review helpful!
    This is by far the WORST company to deal with. They system is cheap, it breaks, and is untrustworthy. I called numerous times last summer and it took them three days to respond! DO NOT purchase this system! Not only that they are making us pay for broken equipment for another year! (because that is what the contract was) This company is a total scam and to be avoided at all cost!
    Read More
  3. User Score
    3
    July 29th, 2017 Larchmont, NY
    5 people found this review helpful!
    I have had this service for over three years, and my only complaint is the customer service hours. They do not offer 24/7 support, and no support at all after 6 PM Central time on Saturday until Monday at 8 AM CT. Ran into this issue this weekend where the modem on my control panel went bad. Luckily I contacted them before 6 PM and was told that they would overnight a modem but that it won’t be sent until Monday. Meanwhile from Saturday until at least Tuesday my home will not have reliable security which is basically unacceptable. Had to request to have a credit made which I was told they would look into. Again unacceptable, why should I pay for the service when it is not available. Based on this experience, I would not recommend this company and have to change my previous 10 rating down to a 3. There are other companies that use the same equipment and offer 24/7 support. I will be shopping for another security company.
    Read More
  4. User Score
    10
    May 24th, 2017 Bridgeport, CT
    5 people found this review helpful!
    I have had Link Interactive for 3 years now and I am very. Satisfied with the service they provide. As for the high price I have to disagree. Doing research, the other companies either charge extra or don’t offer services like home automation, life security devices or cameras with off site storage. All these services are included in the $39.99 plan. Purchasing equipment through online auction sites can save you a lot of money, and Link Interactive does not require you to purchase directly through them. They still are very helpful in setting up your devices even if you did not purchase from them. In my opinion, they should be ranked near the top.
    Read More
  5. User Score
    9
    January 2nd, 2017
    2 people found this review helpful!
    I have had the security system and video cameras for 15 months and have had no problems or complaints with equipment or service.
    Read More
  6. User Score
    10
    January 2nd, 2017 Kissimmee, FL
    2 people found this review helpful!
    Excellent equipment and great tech support. Have called tech support on weekends and even Christmas Day and got immediate response. Billing and payment can be done automatically over the internet making it excellent for those who travel often. Have gotten excellent tech support via email and with quick response and follow up.
    Read More
  7. User Score
    10
    November 30th, 2016 Trumbull, CT
    0 people found this review helpful!
    Everyone at link home security has always been extremelycaring.
    Read More
  8. User Score
    10
    November 13th, 2016 Littleton, CO
    0 people found this review helpful!
    Link Interactive has been awesome. I looked at a lot of reviews and have found Link to have the best customer service and fastest delivery of equipment. They also will take care of anything over the phone. They even help you with installation and explaining anything necessary to help further protect your family. They will even take the time to go over any technical issues at any time. AND, they always acted like I am a valued customer. Thank you, Link Interactive. I highly recommend Link Interactive. You will not be disappointed.
    Read More
  9. User Score
    10
    November 1st, 2016 Raleigh, NC
    1 people found this review helpful!
    Great customer service. Easy sales, billing and setup. It is a DIY product so you must be willing to work with tech support to get everything up and running. The quality of the panel is by far one of the best in the industry.
    Read More
  10. User Score
    2
    October 10th, 2016
    7 people found this review helpful!
    High cost. Product does not perform well after paying high cost. The instructions that come with the unit are not very well written. When you call for help to set up unit you get different instructions from different people. I would not recommend this system to anyone.
    Read More
  11. User Score
    8
    June 23rd, 2016 Menifee, CA
    2 people found this review helpful!
    as promised, helpful, patient & understanding
    Read More
  12. User Score
    10
    May 13th, 2016
    2 people found this review helpful!
    Awesome customer service! Very friendly and went above and beyond to help me.
    Read More
  13. User Score
    10
    May 12th, 2016 UT
    4 people found this review helpful!
    The sales process was great. They weren’t pushy and helped me build a sweet system. I highly recommend this company. Their prices for the service you get are second to none
    Read More
  14. User Score
    10
    May 12th, 2016 Ogden, UT
    1 people found this review helpful!
    Super fast delivery and great service!
    Read More
  15. User Score
    10
    May 12th, 2016 Los Angeles, CA
    1 people found this review helpful!
    Love my new system! Works great and haven’t had any problems. I also shopped around and I’m paying a lot less than what other companies are charging.
    Read More
  16. User Score
    10
    May 12th, 2016 Compton, CA
    1 people found this review helpful!
    This is a great company. From the sales department to the customer service department. I did me research and combs the customers reviews. After doing the research, I reached out to the sales department to see if the hype was real. Not only did they meet the lofty expectations that I had but they exceeded them in every way. The sales experience is unlike any other that I have ever had. They are very knowledgable and helpful. Durin the process I didn’t feel pressured in any way. They were kind and considerate when I told them I needed to speak with my wife and gladly set up a follow up date. I feel like I was a person instead of a number. I have already recommended Link to my family and will be bragging about them at our coming friend get togethers. The features they offer at the pricing they have are unmatched in the industry. Customer service is awesome as well. Whenever I have any issue it is addressed professionally and in a timely manner.
    Read More
  17. User Score
    10
    May 12th, 2016 UT
    2 people found this review helpful!
    I’ve been a Link Interactive customer for about a year now. I’ve used several other alarm services over the years and besides being the best price I’ve ever had (btw: call them before you buy-they usually have better offers over the phone you can’t find anywhere else), Link Interactive is hands-down the most responsive monitoring service I’ve ever used. My last alarm they were on the line with me in under 30 seconds. I love my 2GIG system as well. I looked at all my options before purchasing and found that this system has lived up to its reputation as the most reliable, safest, and easiest to use on the market. Above all I have been highly impressed with the customer service I have received. Link Interactive’s representatives, from my initial sales person to the Customer/Technical Support teams, are very friendly, professional, responsive, and make me feel like they really care about and value my business. Thanks for a great overall service Link! In me you have a customer for life:)
    Read More
  18. User Score
    10
    May 12th, 2016 Grants Pass, OR
    2 people found this review helpful!
    Shopped around for quite some time before deciding on Link Interactive. Glad I did my research. Their products are top notch, easy to install and easy to use. When I did have some installation questions the tech support department was there to help without long wait times. Highly recommended.
    Read More
  19. User Score
    10
    May 10th, 2016 Long Beach, CA
    1 people found this review helpful!
    My son suggested Link Interactive alarm system for my home and after he installed it I could not be happier. It is so easy to use. My real estate agent who has been showing my house is very impressed with the system also as he has had to enter my home many times while I am away. After his house is finished with remodeling he plans on getting the same system.
    Read More
  20. User Score
    8
    May 10th, 2016 Las Vegas, NV
    2 people found this review helpful!
    We had a few hiccups getting things working, had to exchange a front for lock that didn’t work with the 2 GIG, had a dead battery in the fire alarm, but it’s a good system at a great monthly rate. I wish it were easier to add components thru the Costco plan and pricing. If We had known we could not we may have bought more pats to begin with, not happy with that aspect as we thought we could “add on” later, but overall we are satisfied, the system is nice and the monthly monitoring price is good.
    Read More
  21. User Score
    10
    May 10th, 2016 Chino Hills, CA
    1 people found this review helpful!
    I moved to LinkInteractive after looking at several other services, and having been tired of the ADT constantly rising rates. To be honest, they did get a bit of an advantage because they were the Costco endorsed security service, and their monitoring fee was lower for Costco members.

    I was quite pleasantly surprised with the service they provided, as well as the product. They are backed by alarm.com for their security service, but all support goes through them.

    This is not a system for someone who is not willing to do some DIY work. That said, I don’t consider myself too skilled with DIY projects, and yet I was able to replace all my deadbolts, install glass break sensor, fire alarm unit, a signal converter (For my ADT previous equipment), and a Smart Thermostat.

    Programming the panel was a bit of a learning curve, but the support was very helpful in getting all that setup.

    Once all was working, it worked without a hitch.

    The Security Monitoring Service has been quite responsive, and the two way communication right from the panel is very useful. Fortunately, we haven’t had any real situations needed, and all were false alarms, although one time we did get an actual burglar alarm (which fortunately turned out to be a bad sensor), but we immediately got notifications on our phones, and the police were dispatched since we weren’t home.

    Other alarm triggers that happened while we were home have always been met with a friendly voice asking if all was ok.

    I honestly have nothing bad to say about this company. It has been a great experience so far, and am happy I have gone with them.

    A note to the home automation enthusiasts: All the LinkInteractive Home Automation uses the Z-wave technology, which means that if you are looking to do more home automation than what is in the Security Panel, you may be stuck, or having to split your automation into 2. (Unless there’s some converter that exists). Most other, and more advanced automation use ZigBee, which is more standardized for the automation aspect of things.

    Read More
  22. User Score
    0
    June 26th, 2015 CA
    6 people found this review helpful!
    Called in to change billing info and Link Interactive fails to successfully process my request. Seems like they’re setting me up for penalties & fees! I hope this doesn’t happen to anyone else.
    Read More
  23. User Score
    10
    March 28th, 2015 Portland, OR
    10 people found this review helpful!
    Link home security has been outstanding! There were some minor issues with installing or adding equipment. When this happens or I have a question about anything I send an email and get a email response and phone call with in 30 minutes. All issues and questions are cleared up and answered to my satisfaction every time.
    Read More
  24. User Score
    10
    November 15th, 2014 Lahaina, HI
    6 people found this review helpful!
    I love these guys, friendly and knowledgeable and the system is amazing.
    Read More
  25. User Score
    10
    September 19th, 2014 San Jose, CA
    9 people found this review helpful!
    This has been a great experience. It’s hard to find companies with good customer service. The equipment was super easy to install. It took me about an hour to get it all done. I purchased my system through Costco which made it super easy to trust link and I received a discounted monthly monitoring price which is freaking awesome. I totally recommend Link Home Security. I checked out Frontpoint because all the review sites say they are number one but there equipment is way old. The panel looks like a calculator. Link all the way!
    Read More
  26. User Score
    10
    August 2nd, 2014 Daly City, CA
    9 people found this review helpful!
    After researching three other major alarm companies I came across Link Home on a COSTCO web page.
    The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
    I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one “tip” When setting up the motion sensors and looking for the ideal position I used “Museum Putty” to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
    The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
    In addition their customer service is the best I have ever encountered.
    I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service
    Read More
  27. User Score
    10
    June 2nd, 2014
    8 people found this review helpful!
    We were required to get a security system for our home by Citizens Insurance in order to renew our policy. It was a big job to search for the best insurance company to meet our needs as there are so many companies offering their services and it can be confusing. After extensive research, comparing what was truly being offered, pricing, the way they tried to “sell” me, being harassed by telemarketers, I selected Linkhome security. I have not been disappointed as the staff I’ve dealt with has been absolutely OUTSTANDING. They have responded to my every question and helped me through the whole process, always returning my calls and answering my enquiries with courtesy and a caring attitude. They are real people who work for the company, not telemarketers just trying to get my money. In fact, it has been a long time since I’ve talked to a company that has been as wonderful as Linkhome Security in terms of personalized customer care, especially in this day of either computerized (push a bunch of buttons) instructions, offshore contracted customer service, or dealing with telemarketers instead of company representatives. Their pricing was the best and their people are incredible. I am thorough pleased with this company and how wonderful I’ve been treated as “the customer”. I highly recommend them.
    Read More
  28. User Score
    10
    May 30th, 2014 Bridgeport, CT
    9 people found this review helpful!
    The equipment they use is the same as Vivint at a fraction of the cost. They also give you the installer code so you can install add ons yourself, which I have done. It’s very easy to do. The customer service is top notch, and will walk you through everything to get your system up and running.

    I have all the extras, image sensor, HD camera, thermostat, light control, smoke heat freeze detector, CO2 and more that all work great. What really impresses me the distance this thing has for sensors. I put a door sensor on the shed in my hard which is a good 100 ft from the panel with walls between them and it works just fine. All this and it’s only $34.99 a month. My previous system from At&t would have cost double that for the same services.

    With their BBB A+ rating and 5 star central station monitoring rating, this company is hard to beat. It should be rated as the No.1 security system.

    Read More
  29. User Score
    10
    April 28th, 2014 Charlottesville, VA
    6 people found this review helpful!
    I did a fair amount of research on homeowner-installed security alarm/monitoring/automation systems, and Link Home Security was consistently highly-rated. I purchased my system through Costco, and installed it myself over the course of an afternoon. I’m moderately, “handy”, and it took me about 3 hours to complete the installation — which included door monitors, smoke/freeze detector, motion detector, thermostat, and 2 light controls. It probably would have only taken me about 90 minutes to complete the installation if the control panel had not had a relatively minor power supply/wiring issue that had to be corrected in order for the control panel to receive power (probably got shaken loose during shipping). I called technical support, and the technician (Travis) was very helpful, and he talked me through the correction process.

    The system, overall, is very intuitive, has many options available (ability to access the system via the web, and also via smartphone or tablet, is awesome!), and customer service has been exceptional. I would absolutely recommend Link Home Security to a friend.

    Read More
  30. User Score
    10
    April 24th, 2014
    3 people found this review helpful!
    I have been a Link customer for over 4 months now, and have used practically all of the services it offers (which are many) — home security, home automation (lights and locks), live video and recording; thermostat control, etc. Although it took a bit of time to install everything (which I did over the course of several weeks, adding to the system as I had the time), it has worked flawlessly now that it is up and running. The monitoring station is very responsive to any trigger events, and the system is highly customizable. Also, Link’s customer service has been top notch for me.
    Read More
  31. User Score
    10
    April 18th, 2014 Ogden, UT
    6 people found this review helpful!
    I ordered a totally customized system for my home, installed it myself and LOVE the system and the service. I use my Link system every day. The panel is as easy to use as my smartphone and I can control my door locks, thermostat, lights and security from my phone. Support is awesome when I did need to call about a question. I just signed my sister, mom and dad up and got free monitoring for the referrals.
    Read More
  32. User Score
    10
    April 18th, 2014 Ogden, UT
    3 people found this review helpful!
    Everything is as advertised. The 2GIG panel has a ridiculously easy display, and the installation was simple and quicker than most DIY security systems. The best part about this service is their technical support. They actually help (I hardly ever get the help that I need when calling tech support), and they really seem like they cared enough to resolve any of my concerns. Definitely a happy camper with this service.
    Read More
  33. User Score
    10
    April 18th, 2014 Ogden, UT
    4 people found this review helpful!
    The Link system is affordable & easy to use, it provides security against burglar alarms, fires and so much more. The Link system provides piece if mind when it comes to knowing if my kids are in the house or if they have escape through one of our doors! I love the voice notifications when my daughter opens her window and the panel will remind me it’s still open when I go to arm it at night time wile we sleep. Above & beyond the great equipment & technology link uses their customer service is through the roof. From the time I went through my over the phone customized security assessment to when I was installing my system the link support team wa there every step if the way. They made the do it your self option a donut together option. I would recommend this to anyone who’s looking for a great system at the right price with the right service!
    Read More
  34. User Score
    10
    April 17th, 2014 Ogden, UT
    5 people found this review helpful!
    I bought a Link Home Security system through Costco.com and we love it. The touch screen keypad is nicer than any other security keypad that I researched. It also has all the smart phone interactive features through the app alarm.com, which is really convenient. The system was really easy to install, it took me about an hour and a half. When I did call tech support they quickly answered the phone and resolved my questions. I’ve tested it a few times and the monitoring center calls within 10 – 20 seconds. It’s perfect for my home. My wife feels really safe when I’m traveling for business now.
    Read More

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Our Score
6.6
User Score
9.1
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$29.99-$39.99

Up-Front Costs

Activation, Install & Equipment
$180-558

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
34

Overall Score

Based on ranking criteria
6.6 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10