Link Interactive has been in the home security industry since 1950 and currently offers a number of do-it-yourself home security solutions. Customers can choose between one of three packages, or customize the system themselves with additional security features. Link Interactive’s system is completely wireless. However, its upfront costs and monthly monitoring fees are a great deal higher than the top home security companies in the industry.
Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link’s security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.
Home Automation Options
Link Interactive also offers a number of home automation options with its top two packages. Through Link Interactive’s mobile app, customers can not only control the home security system, but also locks, lights, and the thermostat.
Link Interactive offers a completely wireless system that is monitored via cellular technology, and these attributes carry a number of advantages. As Link Interactive is a DIY home security provider, customers simply need to follow the manual or online tutorials to install their systems; no intrusive wiring or complicated retrofitting required. If customers are planning a move, Link Interactive’s system is completely portable.
30-Day Money Back Guarantee/2 Year Warranty
After the purchase and installation of the equipment, Link Interactive offers a 30-day money back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached. The equipment now comes with a 2 year warranty instead of a 1 year warranty at no extra charge.
Various Contract Options
Link Interactive provides their contract information upfront, which really sets them apart. Many within the home-security industry are notorious for tying customers to contracts for years on end. Link Interactive has a 36-month contract.
Link Interactive monitors its security system through nationwide networks, customers will have access to Link Interactive’s 24/7 monitoring anywhere there is cell phone reception. Customers have also praised Link Interactive’s responsive and helpful customer service, which is crucial for self-install security systems.
Higher Monthly Monitoring Cost
While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $34.99-39.99 a month on its most basic package.
High Upfront Costs
Although Link Interactive has no installation fees attached to its equipment, customers will pay anywhere from $180 to over $550 upfront to cover the cost of the equipment.
If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.
Poor Online Transparency
Finding important information on the Link Interactive website, such as the company’s terms and conditions, the cancellation policy, and other important stipulations, is next to impossible without consulting the company’s live chat feature.
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