Link Interactive

Link Interactive

8.1

Our Score

8.9

User Score

Link Interactive at a glance:

Type of Installation: DIY

Cancellation: 30 day

Price: $30.99 - $44.99/month

Purchase Equipment Upfront: Yes, all equipment

Pros

Equipment and Money Back Guarantees

All equipment from Link Interactive comes with a three-year warranty.

After the purchase and installation of the equipment, Link Interactive offers a 30-day money-back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached.

Potentially Short Contract

Link Interactive offers 1-3 year contracts. It is unclear how much the pricing changes based on your contract. Most home security companies have a three-year contract, and finding a company with only a one year contract is rare.

Positive Link Interactive Reviews

Most of the reviews we have for Link Interactive are positive. In fact, customers rate the company an average of 9 out of 10. These reviews praise Link Interactive for customer service - fast help, solving problems, helpful, and making customers feel valued. Even the sales process is given positive feedback in the reviews, something rare in the home security industry.

Cons

Monthly Monitoring Fees

While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $30.99/month for its most basic package, $35.99/month for the Gold package, and $40.99/month for the elite package. These packages are just for monitoring (see cost breakdown under "About Link Interactive").

High Upfront Costs

All equipment, besides a basic control hub, is purchased at full price, upfront. So not only are paying $30-45 a month for the company to monitor your home security system, but you will also need to select and purchase all of your equipment separate.

Prices for popular home security products are listed below. Home security, not automation, equipment for a medium-sized house will run you about $675 upfront (3 door/window sensors, 2 motion detectors, indoor camera, doorbell camera, smart lock).

Cancellation Policy

If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.

Our Recommendation

Link Home Security appears to have good customer service, along with the option to customize their home security package but will be susceptible to high up-front costs, and high monthly monitoring fees. If high upfront costs are worth the trade-off of a potentially short contract (1-3 years), then Link Home Security is worth looking into.


About Link Interactive

Link Interactive offers three monitoring packages for home security and home automation. The only equipment included in these packages is the control panel. All equipment is purchased separately and upfront.

Standard: $30.99/month
  • Professional, cellular monitoring
  • 2-way voice monitoring station
  • Alarm
  • Smoke, fire, and carbon monoxide detectors
Gold: $39.99/month
  • All monitoring and alarms from the Standard package
  • Light control
  • Smart locks
  • Smart thermostat
  • Remote access to system
Elite: $44.99/month
  • All monitoring, alarms, and home automation from the Gold package
  • HD video monitoring

About Video Monitoring: Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link's security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.

Equipment From Link Interactive:

  • 2GIG Go! Control panel: free with monitoring
  • Door sensor: $34-37
  • Door/window sensor: $22
  • Motion sensor: $50-112
  • Smart lock: $135-204
  • Garage opener: $31-73
  • Keychain remote: $24
  • Glass break sensor: $69
  • Panic button: $29
  • Carbon monoxide detector: $80
  • Smoke, fire, freeze detector: $66
  • Smart thermostat: $85-118
  • Water leak detector: $48
  • Indoor camera: $136-$310
  • Outdoor camera: $211
  • Doorbell camera: $175
Ratings Breakdown
Monthly Monitoring Fee $30.99-$44.99
Install & Equipment Fee $200+
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 41
Review Last Updated: December 20, 2019

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

41 Link Interactive Reviews

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Score

Eric G Ogden, UT

Apr 17, 2014

I bought a Link Home Security system through Costco.com and we love it. The touch screen keypad is nicer than any other security keypad that I researched. It also has all the smart phone interactive features through the app alarm.com, which is really convenient. The system was really easy to install, it took me about an hour and a half. When I did call tech support they quickly answered the phone and resolved my questions. I've tested it a few times and the monitoring center calls within 10 - 20 seconds. It's perfect for my home. My wife feels really safe when I'm traveling for business now.