Link Interactive has a high user rating thanks to its satisfied customers, who pay an upfront fee for wireless home security devices.
One key distinction of Link Interactive is that its devices may be used without a pricey emergency monitoring contract. Customers can purchase a Link Interactive contract for 1, 2, or 3 years starting at $30.99 per month.
Equipment and Money Back Guarantees
All equipment from Link Interactive comes with a three-year warranty.
After the purchase and installation of the equipment, Link Interactive offers a 30-day money-back guarantee. If for whatever reason you are dissatisfied, you can send it right back to them with no strings attached.
Potentially Short Contract
Link Interactive offers 1-3 year contracts. It is unclear how much the pricing changes based on your contract. Most home security companies have a three-year contract, and finding a company with only a one year contract is rare.
Positive Link Interactive Reviews
Most of the reviews we have for Link Interactive are positive. In fact, customers rate the company an average of 9 out of 10. These reviews praise Link Interactive for customer service - fast help, solving problems, helpful, and making customers feel valued. Even the sales process is given positive feedback in the reviews, something rare in the home security industry.
Monthly Monitoring Fees
While Link Interactive offers services and equipment comparable to most DIY home security companies, its expensive rates and high upfront costs place it several steps behind industry leaders. Link Interactive charges $30.99/month for its most basic package, $35.99/month for the Gold package, and $40.99/month for the elite package. These packages are just for monitoring (see cost breakdown under "About Link Interactive").
High Upfront Costs
All equipment, besides a basic control hub, is purchased at full price, upfront. So not only are paying $30-45 a month for the company to monitor your home security system, but you will also need to select and purchase all of your equipment separate.
Prices for popular home security products are listed below. Home security, not automation, equipment for a medium-sized house will run you about $675 upfront (3 door/window sensors, 2 motion detectors, indoor camera, doorbell camera, smart lock).
If customers decide they do not want the system any longer, they will be required to pay 100% of the balance of the contract, which can amount to hundreds, or over a thousand dollars if the contract is terminated early. Other home security companies charge only a fraction of the balance, sometimes as low as 20%.
Link Home Security appears to have good customer service, along with the option to customize their home security package but will be susceptible to high up-front costs, and high monthly monitoring fees. If high upfront costs are worth the trade-off of a potentially short contract (1-3 years), then Link Home Security is worth looking into.
About Link Interactive
Link Interactive offers three monitoring packages for home security and home automation. The only equipment included in these packages is the control panel. All equipment is purchased separately and upfront.
- Professional, cellular monitoring
- 2-way voice monitoring station
- Smoke, fire, and carbon monoxide detectors
- All monitoring and alarms from the Standard package
- Light control
- Smart locks
- Smart thermostat
- Remote access to system
- All monitoring, alarms, and home automation from the Gold package
- HD video monitoring
About Video Monitoring: Link Interactive offers a number of video streaming options with its Premium package. Customers can monitor security cameras remotely, access live video streams, record videos, or schedule recordings ahead of time. Link's security cameras employ both motion detection and night vision technology, so users will be immediately alerted day or night of activity surrounding their homes.
Equipment From Link Interactive:
- 2GIG Go! Control panel: free with monitoring
- Door sensor: $34-37
- Door/window sensor: $22
- Motion sensor: $50-112
- Smart lock: $135-204
- Garage opener: $31-73
- Keychain remote: $24
- Glass break sensor: $69
- Panic button: $29
- Carbon monoxide detector: $80
- Smoke, fire, freeze detector: $66
- Smart thermostat: $85-118
- Water leak detector: $48
- Indoor camera: $136-$310
- Outdoor camera: $211
- Doorbell camera: $175
|Monthly Monitoring Fee||$30.99-$44.99|
|Install & Equipment Fee||$200+|
|Contract Length||36 Months|
|Cancellation Policy||Pay Balance|
|System Relocation Fee||Free|
|Number of Reviews||41|
|Review Last Updated: February 21, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Eric G Ogden, UT
Apr 17, 2014
I bought a Link Home Security system through Costco.com and we love it. The touch screen keypad is nicer than any other security keypad that I researched. It also has all the smart phone interactive features through the app alarm.com, which is really convenient. The system was really easy to install, it took me about an hour and a half. When I did call tech support they quickly answered the phone and resolved my questions. I've tested it a few times and the monitoring center calls within 10 - 20 seconds. It's perfect for my home. My wife feels really safe when I'm traveling for business now.