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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.5
    User Score
    5.6
    Our Score
    8.5
    User Score
    5.6
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    124

    This Review is maintained by Chase Sagum

    Review Last Updated: January 16, 2018

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages

    $34.95 Per Month Monitoring

    Starting at just $34.95per month, LiveWatch Security’s monitoring fee is pretty affordable, especially compared to many other top companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign into a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund. Contracts can also be cancelled at anytime without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

    Customizable Packages

    If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch.

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available.

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    8.2
    $19.99-$42.99
    $0

    #2

    7.5
    $34.99
    $99

    #3

    5.6
    $34.95-49.95
    $99

    Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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    124 LiveWatch Security Reviews

    1. Select Your Rating:

    31
    14
    8
    2
    2
    3
    4
    9
    51
    0=WORST 10=BEST

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    3. Review Validation*

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    1. User Score
      0
      January 12th, 2018 O Fallon, MO
      2 people found this review helpful!
      Don’t even inquire about the services! Just. Don’t. Do. It.

      I wanted a price list emailed so I put my email in to get that and it said we must have your phone number in order to provide this. BIG mistake. In the 2 days since I submitted my request for prices to be emailed I have been called literally 11 times. Most recently at 8:30pm. Also, I got 2 calls in a ROW yesterday. I have set my phone to auto ignore the calls now and I am so glad I did!

      Read More
    2. User Score
      8
      January 9th, 2018 Brooklyn, NY
      0 people found this review helpful!
      Customizing a system was easy, shipping was fast. Setup & Installation was simple and not time consuming. So far its been great.
      Read More
    3. User Score
      0
      December 26th, 2017 Kearny, NJ
      2 people found this review helpful!
      I have had this in my home for 11 days and it has been a complete waste of time since the box arrived at my door. The installation was a joke, the sensors kept falling off the walls and doors. The motion sensor did not pick up motion in my living room. Trying to get tech support was a hassle. DO NOT WASTE YOUR VALUABLE TIME WITH LIVE WATCH!
      Read More
    4. User Score
      0
      December 11th, 2017 Marshall, TX
      1 people found this review helpful!
      I signed up for Livewatch for my girlfriend in June of this year because she lives in another city. When I signed up I told them to put it in her name and address and send bill to my address. Instead they choose my name and tie it with her address so now that my girlfriend and I have broken up and no longer communicate they expect me to go get the equipment for them or make her put it in her name. I have spent two months trying to resolve this with no success. I guess they are to incompetent to send her a letter demanding the equipment back!
      Read More
    5. User Score
      0
      November 28th, 2017 San Diego, CA
      0 people found this review helpful!
      False Alarm went off when I was at home, got the notifications and phone calls to confirm it was a false alarm. An hour later at 11pm, the cops came banging on the front door.

      1. The operator I spoke to couldn’t understand English well and couldn’t speak it well either and had me repeat my passphrase 3x.

      2. According to the log on my phone/account, all was clear.

      3. If this was truly an emergency, the cops coming an hour later would have been way too late.

      Read More
    6. User Score
      10
      November 27th, 2017 Streamwood, IL
      0 people found this review helpful!
      I love this company! The upfront cost was significantly less than what any other company quoted me and the monthly rate is amazing for full smartphone control. If I ever need anything they are a phone call away or they have tech on chat on their website that are so helpful!
      Read More
    7. User Score
      1
      November 19th, 2017
      1 people found this review helpful!
      Contract says full refund in the first 365 days but try to get it. They promise they will email the return authorization, email never comes. Spent an hour on the phone with them and they made these promises but no response yet from them. The system did not work and I had constant sensor failures so 9 months after I installed the system I asked for my refund and I can’t get anywhere with them. So beware of this company.
      Read More
    8. User Score
      0
      November 8th, 2017
      1 people found this review helpful!
      not getting what I paying for the technology person came out three time to fix the problem and couldn’t they say i get credit i did not
      Read More
    9. User Score
      0
      October 28th, 2017
      9 people found this review helpful!
      SERIOUSLY people if it’s to good to be true don’t take any chances we just got SCAMMED by a sales person named Clayton F. send us a system, we got the right equipment but he TOTALLY LIED about just needing a smart phone to monitor our cameras and such, when tried to activate the system they told us we need WIFI in the house to be able to work, what a SCAM he totally told us over and over again that all we need is a smart phone, I am furious not sure who I can contact to REPORT this SCAM to, so it won’t happen to anyone else
      Read More
    10. User Score
      2
      October 27th, 2017
      5 people found this review helpful!
      I don’t recomend!

      I have a wireless LiveWatch security system and there is a glaring security flaw that annoys me everyday. The industry standard for decades has been to make a bold and persistent audible alert when an entry door has been opened when the system is armed so that the person remembers to quickly disarm it but this doesn’t happen with LiveWatch. You better not go get the groceries out of the trunk of your car because you’ll never hear the 10 second countdown before the alarm goes off. That’s right, you only get an audible countdown just 10 seconds before it alarms!

      I’ve tried repeatedly to talk to someone in authority about this issue but I’ve been completely ignored. Really, how much could it cost for them to get a programmer to address this security flaw. The real liability is that if you forget to lock your front door and a burglar opens it he won’t even know you have an alarm system so instead of running away he proceeds into your home and possibly into your bedroom……..

      Read More
    11. User Score
      0
      October 25th, 2017 Phoenix, AZ
      8 people found this review helpful!
      I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??
      Read More
    12. User Score
      2
      October 20th, 2017 Taunton, MA
      4 people found this review helpful!
      Salesperson was good. Reveived my first panel and the camera feature didn’t work. After taking apart the panel multiple times they figured out it was the daughter board.
      Sent my second panel. After hours On hold and on phone and taking apart panel it was discovered the daughter board was not functioning. They sent a 3rd. Spent hours on hold and on phone. I told them that the board was getting extremely hot. I actually burned my finger. I said listen I’ve done this 10 times already in the other panels and it never got hot. They said it was because it was processing a lot of information. ??? I didn’t like that answer. Then was told to let it cool down. Made another phone appointment. Took apart machine for a fifth time!!! Then they finally said board was fried and now im going to receive my 4th panel!! I was also told that me and everyone on list would get a call before they dispatched police. So I followed the persons directions on phone. I disarmed unit. Unplugged. And took out battery. Reveived a text that said we tried calling you and everyone on list but couldn’t get a hold of anyone so police were called. On the text it allows you to click false alarm. I did and someone else did. I asked rep of police were going to show she said no. Within minutes I had 4 police there!!! I was on phone with live watch when they showed and had to give my ID and explain what was happening. They offered me 1 free month. That doesn’t compensate my time and aggravation and a burned finger. Not happy.
      Read More
    13. User Score
      10
      October 8th, 2017
      2 people found this review helpful!
      I bought a LiveWatch system in 2013 at a reasonable price and have had excellent service and support since then. Last month we purchased a second system at an excellent price, it arrived on time and the installation went perfect. We were up and running within 2 hours after unpacking the boxes. The sales and support teams were excellent.
      Read More
    14. User Score
      1
      September 21st, 2017 Junction City, KS
      6 people found this review helpful!
      Sales person was great, everything after that sucked. Could never get a hold of anyone. Had to call in 5 times before they FINALLY cancelled my service and only sent me my money back 60 days later after threatening with terrible reviews and my lawyer
      Read More
    15. User Score
      1
      September 16th, 2017 Conroe, TX
      5 people found this review helpful!
      This is not the company for you! We purchased Live Watch, it came a week later then we were told. I wanted the system installed before we moved into our new house, that didn’t happen.
      When we finally got the equipment some of the door sensors didn’t work. The glass breaks are big and attach to the walls with tape. We had several fall off the walls. They told us it would take a week to replace the equipment that didn’t work.
      My husband was on the phone with the tech trying to install the system and the sensors weren’t working, she kept saying I wouldn’t worry about it. Are you kidding me! It’s our security system!
      I told my husband I didn’t feel secure and I wanted to find a new company. The very next day he packed up the equipment and sent it back. They did not give us a full refund like they stated.
      I would not recommend this company.
      Fortunately we found a company that came out the next day and installed a security system that makes me feel safe.
      Read More
    16. User Score
      0
      September 14th, 2017
      5 people found this review helpful!
      HORRIBLE! We live in Canada and all we did is inquire about their services, since it is based in the States we did not choose them as they are not local. Now all we get is numerous calls a day EVERY DAY! They don’t even leave a professional message, just all these calls numerous times daily. WE ARE NOT INTERESTED STOP CALLING!
      Read More
    17. User Score
      4
      September 5th, 2017
      4 people found this review helpful!
      I was generally happy with the system when first purchased. The equipment was easy to use, and the panel let me know when a door opened or closed, which was great with a five-year old in the house, however, I lacked any kind of real measure for the system. I have had the system for about six months. Customer service was always friendly when equipment malfunctioned, and replacements were delivered with little delay. Hurricane Harvey forced us to leave our house last week, thankfully we were fortunate to escape the tragic flooding that hit most of Houston. We turned on the alarm when we left, but our area soon lost power. Without power in the house, the alarm failed to stay on/ active. The flooding sensor i purchased with my system was completely useless. Power was restored a few days later, and the alarm stayed locked/ inactive and nonresponsive. I called customer service from Dallas, and i was notified that I would have to be in front of the panel to unlock it and turn the alarm back on. Looting was active in my area, and the very protection I was told my family would have with the alarm was not available. Bottom line, when we needed the alarm most, it was a complete and epic failure.
      Read More
    18. User Score
      0
      September 5th, 2017 Monrovia, CA
      1 people found this review helpful!
      Sales and delivery worked as promised. However, installation has been a total nightmare. The time, I spent 3 hours on the phone with tech support trying to set up the system. Finally it was decided that 3 of 4 door sensors were bad and replacements were supposed to come 2day FedEx. The 2 motion sensors only worked intermittently. I went through entire testing and evaluation process of each sensor: taking them apart and resetting them, moving them up and down, opening and closing doors. My ceilings are 10 feet with tall doors as well, so I’m climbing up and down each time at each location. I was even instructed to take the control panel apart and reset. After 3 hours the tech told me he would move my case up to a higher level and would get a call back. The replacement door sensors came by US postal service instead of FedEx, so I did not check, not that it really mattered. Tech support did call back but I was not in the house so I couldn’t continue to troubleshoot. This is in my second home. I drove back to my other home in another state, and brought the equipment with me. I tried setting it up there, and again, testing only the motion sensors. After an hour with tech support, I ran out of time. I requested a new panel and motion sensors, but support we had to run more tests. I called the next day but they were so busy, I requested a call back, which they did, but by then I had to go to work. I’m trying again today, but must wait for a call back. I did call up to complain and to return the unit stating that I’m not returning the 2nd home for 2 months. Tech support gave me 3 months of free monitoring service, confirmed by email. However, I still have a system that’s not working. It’s a really nice system, but it doesn’t seem to work. I’m giving it 1 more try. Maybe there are quality control issues with their equipment
      Read More
    19. User Score
      9
      September 3rd, 2017
      2 people found this review helpful!
      Deborah D, my review was read by Live Watch. The gentleman, that called,asked me to explain to him my experience with customer service. See my other review below. We came to an agreement, that I liked. I have decided to continue Live watch services.
      Read More
    20. User Score
      0
      August 27th, 2017
      6 people found this review helpful!
      In my opinion Live Watch is Bait and Switch. The Bait; offer low fee for equipment. The web site will offer equipment for as low as $99. Sales will tell you low equipment fee, To get the low fee , you must try the Monitoring service for at least one month, cancel anytime after that you want. .
      THE SWITCH:; I found a charge on my credit, that was not authorized.Turns out be be a hidden fee. When I called about the fee I was told, I was being charge for a Monitor, that was to an exchange for a faulty monitor I received with my equipment. The problem, I never got the Monitor, that was to be the exchanged for the bad Monitor. Now I’m expected to pay $129.for a monitor that I did not get and I had already paid for the faulty Monitor.
      I refused to pay and blocked my card. I wanted to cancel the service. Now I’m told that I can not cancel I must keep the service for 1yr or pay $600 for Equipment or return the equipment. I already paid the other LOW fee and set-up. That makes Live Watch in my book a scam company and doing Bait and Switch The Good is I liked the Monitoring Service and would have continued, Scam, is a Scm
      Read More

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    Our Score
    8.5
    User Score
    5.6
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    124
    Our Score
    9.0
    User Score
    8.2
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    2,076