Best Home Security Companys

121 Companies 9,510 Real Customer Reviews

#3
large

LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.6
    User Score
    6.1

    Or By Phone:  1-(844) 812-0151

    Our Score
    8.6
    User Score
    6.1
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    100

    This Review is maintained by Chase Sagum

    Review Last Updated: April 24, 2017

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages

    $34.95 Per Month Monitoring

    Starting at just $34.95per month, LiveWatch Security’s monitoring fee is pretty affordable, especially compared to many other top companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign into a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund. Contracts can also be cancelled at anytime without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

    Customizable Packages

    If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch.

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available.

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    8.3
    $19.99-$42.99
    $0

    #2

    7.9
    $34.99
    $99

    #3

    6.1
    $34.95-49.95
    $99

    Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

    Request Reconsideration

    1-(844) 812-0151

    We'll Introduce you!

    Call our recommended rep over at LiveWatch Security below.

    Or you can visit their site by clicking here.

    100 LiveWatch Security Reviews

    1. Select Your Rating:

    21
    10
    6
    2
    1
    3
    3
    6
    48
    0=WORST 10=BEST

    2. Subject For This Review*(Select all that apply)

    3. Review Validation*

    or

      Sort By:

    1. User Score
      0
      July 10th, 2017
      2 people found this review helpful!
      I will NEVER do business with their company. I filled out the contact form and received a call right away. As soon as the salesman told we they were not high pressure o should have known what was about to come. He gave me a quote. I told him I needed to talk with my girlfriend. I emailed the salesman and said we had another company that had better pricing but we would discuss it more, do our research and let him know on Monday. He called me right away and told me why his company was better than the others. He wanted to get my Girlfriend on the call. I told him we didn’t have time as it was around 6:30 and we were headed out and that Monday would be the time. The first call came at 8am with no voicemail. The next was 8:37. The next was 9:47 with a voicemail. Then 10:56, 12:05, 1:14, 3:18, 5:19 and 7:23. Not to mention the multiple emails I received. I was in meetings all day and couldn’t answer but my phone went off all day. I finally answered and laid into them. I will never do business with them. Ridiculous.
      Read More
    2. User Score
      1
      July 8th, 2017
      2 people found this review helpful!
      At first the advertising is great, then they have no answers once you get it. And if the thief has your email God forbid and tries your password and locks u out, you can’t get into it until morning! No 24 hour service like they say! And I came home and my house is different and socks were on my floor! So the point is, someone went threw my stuff. I can’t look at my cameras and WHY didn’t the alarm sound? I guess my email adress. Word of advice, use a brand new email adress. And not sure if this comp is a hokes.
      Read More
    3. User Score
      9
      July 3rd, 2017
      1 people found this review helpful!
      I have had a livewatch alarm system for about 4 years. I absolutely love it. It was really easy to set up and I have never had an issue. When I moved to my new place last year they sent me all new equipment for free. I have never had anyone break in but I have tested the system and it works well. The only thing negative is that the alarm itself is not actually as loud as I would like. I’m not sure if a neighbor would actually realize their was an alarm going off in an urban dense area like I live in.
      Read More
    4. User Score
      10
      June 24th, 2017
      5 people found this review helpful!
      Used Live watch for slightly over 6 years. The monitoring equipment has been very reliable. Our system uses the wireless phone card in the main console. It failed after several years and was replaced for free, Customer service for me has always been great. . The monitoring company is quick acting and I have always been able to get through to cancel a couple of false intrusion and smoke alarms. We also control multiple devices, thermostat, pool pump, and interior/exterior lights with the same system. It is amazing to be able to see live video and turn lights on and off when you are 1200 miles away from your home. The phone and computer apps are also great. Would not even consider another company for our security. Yes you do have to install the system yourself, but everything is set up and identified as to where it will go. Pretty easy to do,
      Read More
    5. User Score
      6
      June 21st, 2017
      1 people found this review helpful!
      This is too high… I will continue my search for affordable service!
      Read More
    6. User Score
      0
      June 18th, 2017
      4 people found this review helpful!
      We have tried to cancel basically soon after we got this so called system the sensors dont work and we want our money back. On top they just tried to get the monthly fee of 49.00 out of our account after we callex twice and cancelled. They were not suppose to be charging us for a month because of faulty equipment. But we said we were cancelling, thetefore we should not have belen billed at all. We have only had this system for 3 days. We cancelled the next day. We need our refund to get a system installed that protects our home.
      Read More
    7. User Score
      0
      June 16th, 2017 Plymouth, MA
      4 people found this review helpful!
      Worst ever security devices and services. Not reliable at all. The system hangs without you being knowing and you would think you are being monitored, not to mention, you keep paying month on month. My alarm went off a few times, but I never got a call, again confirming the monitoring sucks!!!!
      Read More
    8. User Score
      0
      June 12th, 2017 Alexandria, VA
      4 people found this review helpful!
      Buyer beware! After selling my home I called to cancel service after selling the property and after putting me on hold 5 mins they told me the cancellation person was busy and they’d call me back, never happened. I’m still trying to cancel service – they’re all about sales, no customer service!
      Read More
    9. User Score
      10
      June 12th, 2017 Tampa, FL
      4 people found this review helpful!
      I’ve had LiveWatch for over a year now and I have loved it. Since day one the customer service was amazing. I don’t understand the people that have posted bad reviews on here. It’s been the complete opposite for me. I had an issue with my first iq panel and they replaced no questions asked immediately. Also, People must not understand they are buying a diy alarm system. Installation​ was so easy a five year old could do it. Haven’t had any issues with the hardware minus my first panel missing a tampering spring.
      Read More
    10. User Score
      10
      June 7th, 2017 Los Angeles, CA
      5 people found this review helpful!
      my husband tripped the alarm twice and .my.phone notified me and beeped then livewatch called my mom and made sure it was not a break in thw alarm went off.right away great job.livewatch i feel super safe and feel that my family is protected and my daughters im glad i have their service
      Read More
    11. User Score
      0
      May 26th, 2017 Lady Lake, FL
      4 people found this review helpful!
      Extremely poor customer service, all they want is their money, they don’t call you back when your systems have problems and you wait on hold for more than an hour then they say someone will have to call you back to help with that issue..
      Read More
    12. User Score
      0
      May 11th, 2017
      3 people found this review helpful!
      These ppl will call you all day long into the night everyday, why would you want to do business with someone like that…STOP CALLING MY PHONE
      Read More
    13. User Score
      1
      May 9th, 2017
      4 people found this review helpful!
      I have tried contacting tech services several times with no luck. I left my contact number twice as allowed to receive a return call. No call from tech services. I did contact security who contacted Zjeremy the manager and he didn’t help. No return call from themlike they promised…basically their customer service should be a zero in that they are liars on returning calls….tomorrow I will drop their service…
      Read More
    14. User Score
      2
      May 8th, 2017 Rockwood, TN
      4 people found this review helpful!
      wireless sensors are very weak and the tape that holds them up is not good. I have had my system for 2 months and 1 sensor has failed and my light sensor does not work. My router covers 10,500 square feet and the sensors are so weak that they cannot be picked up bu my router.
      Read More
    15. User Score
      1
      May 2nd, 2017
      6 people found this review helpful!
      The installation process is a nightmare! I had to pay someone TWICE to come in and help me with this process. Been going on 3 weeks now, and system still isnt working properly. I WISH I HAD GONE TO ADT! ITS WORTH IT!
      Read More
    16. User Score
      10
      May 1st, 2017 Lexington, NC
      4 people found this review helpful!
      Great security system
      Read More
    17. User Score
      0
      April 28th, 2017 New Port Richey, FL
      10 people found this review helpful!
      We had a break in and the alarm never went off.They stayed more than an hour on the cameras and all the company did is denying liability and offering an one year of free service.SHAME
      Read More
    18. User Score
      10
      April 27th, 2017 Pueblo, CO
      7 people found this review helpful!
      I found this company to be amazing! No credit checks and you are not locked into a contract! Customer service was exceptional! I would rather pay a $100 to $200 upfront than be locked into a contract. Highly recommend Livewatch.
      Read More
    19. User Score
      8
      April 19th, 2017 Oldsmar, FL
      6 people found this review helpful!
      The customer service people are very helpful and respond quickly. They go out of their way to make sure that you are happy.
      Read More
    20. User Score
      10
      April 18th, 2017
      4 people found this review helpful!
      I have had a great experience with livewatch! The customer service was amazing! Setup up was very simple and the equipment is high quality. My equipment has never had a problem. Very happy customer!
      Read More

    Recent News:

    Want Us To Review a Company?

    If there is a home security company that you don't see on our site, and would like us to review, please contact us.

    REAL REVIEWS (YES THEY’RE REAL)

    With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

    We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

    Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

    All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
    Our Score
    8.6
    User Score
    6.1
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    100
    Our Score
    9.0
    User Score
    8.3
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    1,983