Best Home Security Companys

121 Companies 12,648 Real Customer Reviews

LiveWatchSecurity_Logo
Current

What Others Are
Researching Right Now:

#4
LiveWatchSecurity_Logo

LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.2
    User Score
    6.7
    Our Score
    8.2
    User Score
    6.7
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    199

    This Review is maintained by Chase Sagum

    Review Last Updated: June 28, 2018

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than the industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages
    • AARP member benefits

    $34.95 Per Month Monitoring

    Starting at just $34.95 per month, LiveWatch Security’s monitoring services fee is pretty affordable, especially compared to many other top security companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign onto a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund, which is a great customer service perk. Contracts can also be canceled at any time without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

     Customizable Packages

    If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch. Standard equipment includes; motion sensors, door sensors, system control panel, and a mobile app for alarm and sensors notifications. All packages include 24/7 monitoring services. The control panel includes z-wave technology but it is unclear if they incorporate crash and smash technology as well.

    AARP Member Discounts

    In August of 2016, LiveWatch President Chris Johnson stated, “LiveWatch was founded to make home security accessible to everyone.” In speaking of the new AARP member benefits, he continued, “We’re excited to extend this special offer to AARP members because we believe everyone deserves a little more peace of mind as they pursue their goals in life.”

    As reported by PR Newswire, the AARP discounts allow members to now purchase a LiveWatch home security system at a reduced price and will also save $2 a month on all LiveWatch alarm monitoring plans. The security systems will still include the risk-free cancel anytime policy and free lifetime warranty.

     

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each. Smart door locks, security cameras, carbon monoxide detectors, smoke detectors, and window sensors must be purchased separately. An additional motion sensor and door sensors may also be purchased separately. Security cameras are especially pricey, ranging from $199 to $349. Customers have complained of additional fees for false alarms.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these security systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available. Though the company puts top priority on alarm response times, it has not always been reviewed for great customer service.

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    7.9
    $19.99-$42.99
    $0

    #2

    7.3
    $34.99
    $99

    #3

    3.4
    29.99-59.95
    $99

    #4
    LiveWatchSecurity_Logo

    6.7
    $34.95-49.95
    $99

    Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

    Request Reconsideration

    199 LiveWatch Security Reviews

    1. Select Your Rating:

    34
    18
    9
    5
    3
    1
    3
    4
    14
    108
    0=WORST 10=BEST

    2. Subject For This Review*(Select all that apply)

    3. Review Validation*

    or

      Sort By:

    1. User Score
      10
      July 9th, 2018
      0 people found this review helpful!
      It was easy to install and customer service is great
      Read More
    2. User Score
      1
      June 26th, 2018 Altadena, CA
      0 people found this review helpful!
      Continue to bill my credit card even after service cancelled and equipment returned in excellent condition. Will not stop sending error notices even though I no longer have system. Trying to force me into sighing a form giving them the power to control when contract ends. Beware!
      Read More
    3. User Score
      4
      June 22nd, 2018 Spiro, OK
      0 people found this review helpful!
      Technicians have no idea what type of alarm system you have and don’t know how to help you work on it. When you work on the system with a tech on the line, they do not put the system in test mode, so expect visits from the police and fire even when you advise the monitoring station that you are on the phone with a technician. And be ready for the technician to get an attitude when you ask questions that they dont know the answer to.
      Read More
    4. User Score
      1
      June 13th, 2018 Tampa, FL
      0 people found this review helpful!
      Stay away unless you really want DIY and no satisfaction. Our 2nd attempt.
      1) Medical alert pendant never went off, had to use smartphone for EMS.
      2) Thermostat (alarm.com) went from A/C to Heat and ran constantly. Required my husband, who is not an electrician to “troubleshoot” by taking off wall and playing with wiring for hours.
      3) Agreed their thermostat “fried” Had to call an AC co. to repair for $90.
      4) They offered a new thermostat to be delivered “tomorrow” while we sit in Florida heat
      3) Mgnt response: If you can’t troubleshoot our equipment, don’t buy a DIY system.
      Read More
    5. User Score
      1
      June 10th, 2018 Altadena, CA
      0 people found this review helpful!
      I signed up with Live watch on 05/21/18 for a 30 day trial and today is 06/10/18 and Live watch is refusing to allow me to cancel the service without forcing me to sign an agreement wit the customer when the contract will be terminated. I am appalled Live watch will not allow me to terminate the contract for services even after I gave written notice and sent them back their equipment via UPS.
      See this bait and switch below:

      I understand and acknowledge that this serves as a written notice to cancel my monitoring service. As a result, Brinks Home SecurityTM will no longer dispatch emergency personnel to my location for burglary, fire, flood, or other alarm.
      I understand and acknowledge that my home insurance company will be notified of the discontinued service with Brinks Home SecurityTM and I may be ineligible for further insurance discounts.
      I understand and acknowledge that my account will be cancelled when Brinks Home SecurityTM gives written confirmation of the cancellation. Until then, the account should be considered active to prevent false alarms.

      Read More
    6. User Score
      10
      April 28th, 2018
      1 people found this review helpful!
      My salesman Nick was great. He was very knowledgeable, polite, and absolutely not the normal hard pitch high pressure salesman one normally runs in to.
      During the final set up call, Ashley was excellant. She was also very polite, a great listener, and answered every question quickly.
      In general, a great team.
      Read More
    7. User Score
      9
      April 27th, 2018 Utica, NY
      1 people found this review helpful!
      I’ve been a LiveWatch customer for 4 years. I originally started with Time Warner’s service but it was terrible and I switched to LiveWatch and have never looked back. This is a terrific service, at a fair price, easy to install, good support, and much better than the competition. I highly recommend them.
      Read More
    8. User Score
      10
      April 27th, 2018
      1 people found this review helpful!
      I have been with Live Watch for 5 yrs. Moved to a new home this month and really appreciate how they made security for my new home an easy set-up.
      Tech support was awesome and I love the prompt way they do business.
      Read More
    9. User Score
      10
      April 27th, 2018
      1 people found this review helpful!
      I absolutely love LiveWatch Security. They are always very patient, caring, and will do anything in their power to make sure everything is solved. They always make sure you understand your alarm and how it works and are willing to go out of their way when something goes wrong.

      The upfront costs may seem intimidating at first but is completely worth it. The new IQ panels are about $500 so it’s nice to only have to pay $99 upfront for it.

      In all, I recommend LiveWatch Security to everyone!

      Read More
    10. User Score
      10
      April 27th, 2018 Charleston, SC
      1 people found this review helpful!
      We have been with Live Watch for 4 years and are most satisfied with their products and services. Last week had to call to get a document for my insurance company and Victoria was most pleasantand accomadating and within three minutes i had the needed document on my computer. Each time i have called the service provider was pleasant and knowledgeable..There quick response is appreciated. Thanks Live Watch for being here when we cant”t be
      Read More
    11. User Score
      10
      April 26th, 2018 Atlanta, TX
      1 people found this review helpful!
      I did a lot of research on home security systems and decided to contact Live Watch. Tanner, in the sales department, explained what they had to offer and the price. He was never pushy in trying to sign me up and I appreciated his technique. I decided on purching the system at a very reasonable price. It was shipped immediately and arrived in 2 days. I scheduled a time for installation assistance. Tray, the activation specialist, was very patient in assisting me. The system was activated and I was give a few days to learn the system before it went live. I noticed that there was a problem with the motion sensor. I called and talked to Shelby, a customer care specialist. He ordered a new motion detector and it was shipped immediately. I also added some additional window sensors and a garage door sensor. All arrived within 2 day. I called to get those activated and spoke with Ty in technical support. Everyone I have dealt with has been outstanding. As for the system, it’s very easy to use & alarm activates properly. We know because my wife set it off shortly after going live; she was on her phone and forgot about disarming the system. The gentleman she spoke to was efficient and friendly. We also really like how easily it functions with the app. I’d recommend this system to anyone.
      Read More
    12. User Score
      10
      April 26th, 2018 Pauls Valley, OK
      1 people found this review helpful!
      I had a simple but important to me question for the company. Taylor answered the cust. service line and immediately took interest in my question. She was very friendly and easy to talk with. Her knowledge of my situation solved my problem very quickly. She is a great representative of the company. It is so nice to talk with cust. service rep. that is here in the U.S. and does not have a foreign accent! Don B.
      Read More
    13. User Score
      10
      April 24th, 2018 Camarillo, CA
      1 people found this review helpful!
      Kaleb was professional and made me feel like a valued customer.
      Read More
    14. User Score
      10
      April 19th, 2018
      1 people found this review helpful!
      Once I was on the phone with Stephanie, she was very friendly, humorous and helpful. She in turn was able to talk with her manager about my issue/question and they completely solved it in a very quick manner. Thank you!
      Read More
    15. User Score
      10
      April 19th, 2018 Newport News, VA
      1 people found this review helpful!
      We have had this system for 4 years and have been completely satisfied with delivery and ease of self installation. We are happy with the product and monitoring service. My dad has forgotten to turn it off a couple of times when going outside for the paper. The LiveWatch and police response was quick. I have called in twice recently, to reset the system after unplugging it and also to reset a password. Both times the customer service and billing departments were cheerful, polite and professional. Thank you LiveWatch!
      Read More
    16. User Score
      10
      April 19th, 2018 Chicago, IL
      1 people found this review helpful!
      Toby V. was very courteous, knowledgeable and helpful.
      Read More
    17. User Score
      10
      April 19th, 2018
      1 people found this review helpful!
      I called LiveWatch because I needed security for a new home purchase. I was connected to Tim in sales. He listened to my concerns and gave me great sound advice. He was great. After the purchase, the delivery was quick. The installation extremely easy. As far training/testing, I appreciated Karen taking the time to walk us through training/ testing steps–we didn’t feel rushed. Karen patiently answered all our questions. The system is awesome! Great job LiveWatch!
      Read More
    18. User Score
      10
      April 19th, 2018
      1 people found this review helpful!
      Customer support is outstanding. Entire support staff is professional, respectful and clearly explain functionality of entire system.
      Read More
    19. User Score
      0
      April 18th, 2018
      0 people found this review helpful!
      When researching home security a person from livewatch called. Kept me on the phone for a good 20 minutes before trying to extract $600 for me. All while I’m looking online that it only cost $99. I ordered the equipment for $99 but decided not to use livewatch and self-monitor my system. Non-stop emails still even though I’ve unsubscribed. Constant harassment. Do not appreciate this company and I do not appreciate their employees. Trying to swindle me out of a large amount of money through aggressive sales tactics it’s not a good way to approach new customers.
      Read More
    20. User Score
      10
      April 18th, 2018 La Grange, IL
      1 people found this review helpful!
      Having never had a home security system before, I did a lot of research before a chose a company. Now that I have received, installed and used my LiveWatch system for a couple weeks, I am extremely pleased with their product and service. It has exceeded my expectations. The installation and test process was great. Tray took the time to explain all the features of our new LifeWatch system, resolved a couple problems, and answered all my questions. Great product, great service, great experience!
      Read More

    Recent News:

    Want Us To Review a Company?

    If there is a home security company that you don't see on our site, and would like us to review, please contact us.

    REAL REVIEWS (YES THEY’RE REAL)

    With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

    We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

    Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

    All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
    Our Score
    8.2
    User Score
    6.7
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    199
    Our Score
    9.0
    User Score
    7.9
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    2,207