Best Home Security Companys

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#4
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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.2
    User Score
    6.4

    Or By Phone:  1-(888) 729-6505

    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    209

    This Review is maintained by Chase Sagum

    Review Last Updated: June 21, 2019

    • Name Change: LiveWatch Security is now Brinks Home Security.
    • Equipment Costs: There are two different packages customers can choose from: Home Complete and Home Complete with Video. Customers can choose to buy the equipment up front which will cost $399 for Home Complete and $499 for Home Complete with Video. There is also the option to pay for equipment each month which will cost $11.08/month and $13.86/month respectively.
    • No Early Termination Fees: LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.
    • Rate-Lock: Customers don’t have to worry about their monitoring costs rising since their ate-lock guarantee ensures monthly rates will not increase.
    • Trial: Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.
    • Install: Both professional and DIY installation is available through Brinks.
    • Our Recommendation: While customers can choose to pay for their equipment each month, the up-front costs are high and there is still a contract associated with service. For these reasons, we recommend Protect America or Frontpoint.

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    209 LiveWatch Security Reviews

    1. Select Your Rating:

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    11
    5
    3
    1
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    108
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    2. Subject For This Review*(Select all that apply)

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      Sort By:

    1. User Score
      0
      July 11th, 2019
      0 people found this review helpful!
      I enjoyed frustration free service from Livewatch! Brinks, not so much! Billing issues that I have called on several times and have not been fixed. I have reached customer service representatives that are rude. I never experienced that with Livewatch! If you’re thinking about a Brinks system, just don’t! I’m shopping for a new system now as I shouldn’t be paying what I’m paying monthly for this much frustration!
      Read More
    2. User Score
      0
      May 19th, 2019
      0 people found this review helpful!
      System failed in a break in and hasn’t gone off. Garbage
      Read More
    3. User Score
      2
      April 28th, 2019 Milford, CT
      1 people found this review helpful!
      LiveWatch is a very badly run company. I cancelled my contract 5 months ago and, at the time, was given every assurance that my contract was cancelled. LiveWatch has continued to bill me ever since. I have called every month to complain and every month I have gotten a refund. Something is fundamentally wrong with the LiveWatch company. I would highly recommend not getting involved with LiveWatch. It isn’t worth it. At this time I think it is advisable to go to the Bettter Business Bureau and/or the Chamber of Commerce to file a former complaint.
      Read More
    4. User Score
      1
      April 17th, 2019
      0 people found this review helpful!
      Service was great when I signed up in 2016… Ever since Brinks took over I get random phone calls all the time, and billing issues are virtually impossible to fix. They make up things like “speak with our DIY team,” and “we are still reviewing your account” when all they needed to do was fix a simple billing mistake. Proceed with caution.
      Read More
    5. User Score
      2
      February 22nd, 2019 Napa, CA
      1 people found this review helpful!
      I signed up with LiveWatch. When you called LW you never had to wait. Now, Brinks makes you wait online for a long time. The help people seemed totally clueless when I called about a problem. I have left town six times in the last six months. On three occasions I have had sensors drop offline and/or the panel breaks. I don’t know what the problem is but we never had trouble with LW. With Brinks – blah.
      Read More
    6. User Score
      0
      February 2nd, 2019
      1 people found this review helpful!
      Worst customer service I’ve ever experienced. Long, long waits on hold with repeated transfers. Repeated calls to tech support which required several equipment replacements. Sales promises cannot be delivered. Brinks needs to step up and clean up the mess that is LiveWatch.
      Read More
    7. User Score
      1
      January 3rd, 2019 Richmond, VA
      2 people found this review helpful!
      Customer support is terrible. Rude reps and even worse managers. Was hung up on and was even told they would “axe me” . Stay away from Brinks.
      Read More
    8. User Score
      0
      December 20th, 2018 New York, NY
      1 people found this review helpful!
      Customer Service is the worse I have ever experienced.
      Read More
    9. User Score
      0
      November 21st, 2018 Austin, TX
      1 people found this review helpful!
      I’m so glad there is 0 on the scale which most review websites don’t have.

      I’ve been using Brinks (previously Live Watch) for almost 2 years. The sensor/system itself is already disappointing. The sensors fell off a couple of times, triggered the alert and brought us back home from far away. The response time from monitoring is also not as fast as they promise.

      What really made me angry and motivated me to write a review is their tech support. I bought a garage sensor online and wanted to add it to the system, then we realized there is no adding sensor option on the panel which is supposed to have per their instructions online. Ok, here came the nightmare – we called their number at least 3 times per week, all have been transferred to tech support with no one ever picking up my call nor calling me back after I chose the callback option and left my phone number. The tricky part is the whole things happened one month before the cancellation became effective. And yea at this time, the service already got cancelled and the sensor is never added to the system.

      I called to their customer service department asking how you can help me add in the sensor, but the head of customer service Amber W kept telling me it is not their responsibility and they don’t owe me anything since I canceled the service and not their customer anymore. Excuse me!!?? the sensor adding thing happened weeks before cancellation.

      And this Amber W also told me I only have one choice which is to reactivate the service with a 36-month contract. Are you kidding me?? I would never ever use your service again. In addition to that, I’ll spread my words as much as possible to keep people from choosing your service. And I trust the power of Internet a lot :)

      Read More
    10. User Score
      0
      September 23rd, 2018 Richmond, VA
      3 people found this review helpful!
      We purchased our system under the LiveWatch and it worked for a few months and then it did not work. Called for support and they are only open to help you Mon to Fri 8 AM to 5 PM and on Saturday for a few hours. We have the centrally monitored plan. Have spent 1 to 2 hours on hold on any given attempt to contact support.

      On any given week one, two, or three of the sensors report a malfunction. Brinks sends an email to tell us that we may need to move the sensor closer to the control panel. Really? How can I move a door jam? or better yet should I put all the smoke and carbon monoxide detectors next to the central control panel?

      Brinks has no clue on how their devices work in the real world. Stay away from this brand and look elsewhere for your safety and security.

      Read More
    11. User Score
      10
      July 9th, 2018
      1 people found this review helpful!
      It was easy to install and customer service is great
      Read More
    12. User Score
      1
      June 26th, 2018 Altadena, CA
      2 people found this review helpful!
      Continue to bill my credit card even after service cancelled and equipment returned in excellent condition. Will not stop sending error notices even though I no longer have system. Trying to force me into sighing a form giving them the power to control when contract ends. Beware!
      Read More
    13. User Score
      4
      June 22nd, 2018 Spiro, OK
      0 people found this review helpful!
      Technicians have no idea what type of alarm system you have and don’t know how to help you work on it. When you work on the system with a tech on the line, they do not put the system in test mode, so expect visits from the police and fire even when you advise the monitoring station that you are on the phone with a technician. And be ready for the technician to get an attitude when you ask questions that they dont know the answer to.
      Read More
    14. User Score
      1
      June 13th, 2018 Tampa, FL
      2 people found this review helpful!
      Stay away unless you really want DIY and no satisfaction. Our 2nd attempt.
      1) Medical alert pendant never went off, had to use smartphone for EMS.
      2) Thermostat (alarm.com) went from A/C to Heat and ran constantly. Required my husband, who is not an electrician to “troubleshoot” by taking off wall and playing with wiring for hours.
      3) Agreed their thermostat “fried” Had to call an AC co. to repair for $90.
      4) They offered a new thermostat to be delivered “tomorrow” while we sit in Florida heat
      3) Mgnt response: If you can’t troubleshoot our equipment, don’t buy a DIY system.
      Read More
    15. User Score
      1
      June 10th, 2018 Altadena, CA
      1 people found this review helpful!
      I signed up with Live watch on 05/21/18 for a 30 day trial and today is 06/10/18 and Live watch is refusing to allow me to cancel the service without forcing me to sign an agreement wit the customer when the contract will be terminated. I am appalled Live watch will not allow me to terminate the contract for services even after I gave written notice and sent them back their equipment via UPS.
      See this bait and switch below:

      I understand and acknowledge that this serves as a written notice to cancel my monitoring service. As a result, Brinks Home SecurityTM will no longer dispatch emergency personnel to my location for burglary, fire, flood, or other alarm.
      I understand and acknowledge that my home insurance company will be notified of the discontinued service with Brinks Home SecurityTM and I may be ineligible for further insurance discounts.
      I understand and acknowledge that my account will be cancelled when Brinks Home SecurityTM gives written confirmation of the cancellation. Until then, the account should be considered active to prevent false alarms.

      Read More
    16. User Score
      10
      April 28th, 2018
      2 people found this review helpful!
      My salesman Nick was great. He was very knowledgeable, polite, and absolutely not the normal hard pitch high pressure salesman one normally runs in to.
      During the final set up call, Ashley was excellant. She was also very polite, a great listener, and answered every question quickly.
      In general, a great team.
      Read More
    17. User Score
      9
      April 27th, 2018 Utica, NY
      1 people found this review helpful!
      I’ve been a LiveWatch customer for 4 years. I originally started with Time Warner’s service but it was terrible and I switched to LiveWatch and have never looked back. This is a terrific service, at a fair price, easy to install, good support, and much better than the competition. I highly recommend them.
      Read More
    18. User Score
      10
      April 27th, 2018
      2 people found this review helpful!
      I have been with Live Watch for 5 yrs. Moved to a new home this month and really appreciate how they made security for my new home an easy set-up.
      Tech support was awesome and I love the prompt way they do business.
      Read More
    19. User Score
      10
      April 27th, 2018
      1 people found this review helpful!
      I absolutely love LiveWatch Security. They are always very patient, caring, and will do anything in their power to make sure everything is solved. They always make sure you understand your alarm and how it works and are willing to go out of their way when something goes wrong.

      The upfront costs may seem intimidating at first but is completely worth it. The new IQ panels are about $500 so it’s nice to only have to pay $99 upfront for it.

      In all, I recommend LiveWatch Security to everyone!

      Read More
    20. User Score
      10
      April 27th, 2018 Charleston, SC
      1 people found this review helpful!
      We have been with Live Watch for 4 years and are most satisfied with their products and services. Last week had to call to get a document for my insurance company and Victoria was most pleasantand accomadating and within three minutes i had the needed document on my computer. Each time i have called the service provider was pleasant and knowledgeable..There quick response is appreciated. Thanks Live Watch for being here when we cant”t be
      Read More

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    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    209
    Our Score
    9.0
    User Score
    7.8
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $19.99-42.99

    Install & Equipment Fee

    $0

    Contract Length

    36 Months

    Cancellation Policy

    Pay Balance

    System Relocation Fee

    Free

    Number of Reviews

    2,378