Best Home Security Companys

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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.6
    User Score
    6.6

    Or By Phone:  1-(844) 812-0151

    Our Score
    8.6
    User Score
    6.6
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    77

    This Review is maintained by Chase Sagum

    Review Last Updated: March 9, 2017

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages

    $34.95 Per Month Monitoring

    Starting at just $34.95per month, LiveWatch Security’s monitoring fee is pretty affordable, especially compared to many other top companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign into a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund. Contracts can also be cancelled at anytime without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

    Customizable Packages

    If you need more or less equipment than what’s offered in a standard package (see below), it’s easy to create a customized equipment setup for your home with LiveWatch.

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    Click here to see which home security companies are top-rated.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available.

    View Top Rated Companies

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    8.5
    $19.99-$42.99
    $0

    #2

    8.1
    $34.99
    $99

    #3

    6.6
    $34.95-49.95
    $99

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    77 LiveWatch Security Reviews

    1. Select Your Rating:

    13
    7
    4
    2
    1
    2
    2
    5
    41
    0=WORST 10=BEST

    2. Subject For This Review*(Select all that apply)

    3. Review Validation*

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      Sort By:

    1. User Score
      10
      March 11th, 2017 Poway, CA
      1 people found this review helpful!
      Very excellent service by LiveWatch agent. He was very patient and detailed. Explained step by step procedure which helped my installation greatly. Had wonderful experience with the service provided. Keep up the good work.
      Read More
    2. User Score
      10
      March 7th, 2017
      0 people found this review helpful!
      I’m very happy. I’ve had the system two years and had a break in while away. They called me right away and then police. The thieves got nothing. I needed new signs, thieves stole and customer services had them to me in two days. I needed a new sensor (I placed one too close to the door frame and it got crack after a year) and again customer support sent two new ones (one extra) fast at no charge. It did what it’s supposed to.
      Read More
    3. User Score
      10
      March 5th, 2017
      0 people found this review helpful!
      I have been using Livewatch since 2015. This system was easy to install and setup. Livewatch made it easy with their customer support 24/7 and in no time I was up and running. I am amassed at out fast Livewatch responds in the event of an alarm also. Cost may be high in the beginning but don’t just look at cost look at cost, customer support and options plus if you are a diy type of person you will appreciate this company and system.
      Read More
    4. User Score
      0
      March 4th, 2017 Placentia, CA
      0 people found this review helpful!
      This outfit was great for set-up, good hardware and monitoring, but once there is a problem, forget it. I had verbally and in writing instructed up front that our police department was never to be summoned; only I or family members were to be informed of an activation. Sure enough, there was an accidental alarm trigger, and we got a stiff fine from LAPD. Livewatch is in total denial and won’t admit their error or reimburse. They have lost a customer for life.
      Read More
    5. User Score
      10
      March 2nd, 2017
      0 people found this review helpful!
      Dustin was wonderful! He guided me through the installation of the new motion sensor, ran tests on it and answered my many questions. Thank you so much Dustin!
      Read More
    6. User Score
      10
      February 28th, 2017
      1 people found this review helpful!
      Easy to install, equipment and customer service are second to none. I worked in the home security industry for two decades ending in 2001 and I’m very impressed with the new technology.
      Read More
    7. User Score
      10
      February 27th, 2017
      0 people found this review helpful!
      fantastic customer service. very satisfied. significantly better than other new online security companies I have worked with in the past.
      Read More
    8. User Score
      1
      February 21st, 2017
      2 people found this review helpful!
      Terrible customer service. Extremely long waits on hold. I had a very simple issue to discuss, call was transfered 3 times. Their own website lists 5 different phone number. In disgust, I finally called to cancel service, was assured it would be. They have since tried to bill meTHREE (3) more times. Am considering legal action, complaint to BBB, internet posts, etc.
      Read More
    9. User Score
      10
      February 17th, 2017 Ghent, NY
      0 people found this review helpful!
      Brooke was absolutely delightful, helpful, and endlessly patient. Thank you!
      Read More
    10. User Score
      10
      February 16th, 2017 Wayne, NJ
      0 people found this review helpful!
      The Company LiveWatch is a fantastic alarm System provider. I especially like they’re great tech support, sales support, and customer service. I’ve been with companies in the past that don’t compare to this one. In total the company has one of the best response time in the industry, and the most up-to-date equipment in the industry. I would highly recommend this security company to protect my family which is the most valuable asset I hold. I have great confidence in this company due to the fact that their representatives one in particular that I dealt with Solved my issue within the matter of minutes. This certain individual I give high praise to and this company for delivering such fantastic customer service, sales support, and technical support. Thank you Paul Giannella
      Read More
    11. User Score
      10
      February 15th, 2017 West Helena, AR
      0 people found this review helpful!
      William was super. He was patient and helpful throughout the whole process. Can’t say enough good about the experience my wife and I had with him.
      Read More
    12. User Score
      10
      February 15th, 2017 Seguin, TX
      1 people found this review helpful!
      In these days it is not often one is provided with customer service that is memorable and leaves a lasting impression. The representative that serviced me provided me with exceptional customer service that really set me back. I thought to myself, I wished that all customer service interactions were like this, because we could all accomplish our task and I would have less stress & frustration. I can truly say that the representative was knowledgeable, friendly, great tone, helpful & he wow me with his overall customer service. He anticipated my needs & I didn’t feel as if I was a bother to him. He was so pleasant & sound genuinely happy to assist. Awesome job!!!
      Read More
    13. User Score
      10
      February 15th, 2017 Waco, TX
      0 people found this review helpful!
      Christopher was very polite, pleasant and informative. He was patient in working with me until I was able to resolve my problem. Christopher made me feel as though I am a valued customer. I am very happy to be able to speak to a technician when I run into a problem I cannot resolve by researching on the internet or for those that I have a confusion. I appreciate all he did to help me.
      Read More
    14. User Score
      10
      February 15th, 2017
      0 people found this review helpful!
      Live Watch is an amazing Security System! I chose after a home breakin late Nov 2015. Sadly my daughters dog was poisoned with sedatives & died from beart failure! Got home find back entry break in, fortunate they ran off with just a few items! But losing my daughters dog & the threat to our family , dogs safety was huge wake up call. I researched & chose Live Watch over other Companys, user friendly self install & fair monthly fees! By Dec 24th my security system was activated & I had a much relieved sence of safety! The equipment is State of the Art, yet affordable! They gave plenty of signs for property & decals for windows! The Customer Service & wonderful Tech Dept are patient, considerate they work dillagently help set up equipment for Client Safety! The key fobs are incredible technoligy, I now feel even safer knowing how to use them properly! I give Live Watch ☆☆☆☆ & highly recommend to anyone in need of a Security System! Oh, also a plus is the Tornado warning Alert! Woke me before the News Media report of pending Storm with Tornados!! Thank you Live Watch, for helping keeping my Loved Ones Safe!!
      Read More
    15. User Score
      0
      February 14th, 2017 Wilmington, MA
      1 people found this review helpful!
      Cheap cheap design!!!! I received my unit today 2/14/17 I am very unhappy with the master control unit it is not designed to hang on the wall once you remove the stand you have an opening in the back of the unit it is a very poor design. I was told I could cover it with cardboard not for the fine price if 600.00 dollars that stand should be able to come off without that cover coming off. This system will be going back.

      DJ

      Read More
    16. User Score
      10
      February 14th, 2017
      0 people found this review helpful!
      Your customer service is OUTSTANDING. All questions were answered and your agents helped me with my order. The company is professional and I am confident that my investment in this security system was well made.
      Love the system and the sense of security it gives my family.
      Thank You
      Read More
    17. User Score
      9
      February 14th, 2017 Orlando, FL
      0 people found this review helpful!
      I just renewed my Live Watch service and am very pleased with my decision and the service.

      The customer service representative, Luke, was extremely helpful and approachable. He was very quick in giving directions and was very professional and patient in providing quality customer service.

      Read More
    18. User Score
      10
      February 13th, 2017
      0 people found this review helpful!
      Tasha, Thank you for giving me great Customer Service. I truly appreciated your patiences, being very informative and making sure everything was in working order before ending the call. I highly recommend LiveWatch and Five Stars ⭐️⭐️⭐️⭐️⭐️ to LiveWatch👍🏼😊
      Read More
    19. User Score
      9
      February 8th, 2017 Cape Coral, FL
      2 people found this review helpful!
      Had problems with bad sensor. Replacement part arrived very quickly. Tech. was extremely patient with me as I am not very tech savy. He stayed with me until the problem was resolved and the system checked out.
      Read More
    20. User Score
      10
      February 3rd, 2017 Greenville, MS
      1 people found this review helpful!
      The LiveWatch Security system has worked extremely well for me. The equipment was delivered in a timely manner and set-up was easy. Customer service employees were kind and courteous. They patiently answered all my questions and concerns. So far, I have been very satisfied with their prompt response and action taken when an alarm was triggered.
      Read More

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    Our Score
    8.6
    User Score
    6.6
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    77
    Our Score
    9.0
    User Score
    8.5
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    1,852