Best Home Security Companys

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#3
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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.6
    User Score
    6.3

    Or By Phone:  1-(844) 812-0151

    Our Score
    8.6
    User Score
    6.3
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    89

    This Review is maintained by Chase Sagum

    Review Last Updated: April 24, 2017

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages

    $34.95 Per Month Monitoring

    Starting at just $34.95per month, LiveWatch Security’s monitoring fee is pretty affordable, especially compared to many other top companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign into a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund. Contracts can also be cancelled at anytime without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

    Customizable Packages

    If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch.

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available.

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    8.4
    $19.99-$42.99
    $0

    #2

    8.0
    $34.99
    $99

    #3

    6.3
    $34.95-49.95
    $99

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    89 LiveWatch Security Reviews

    1. Select Your Rating:

    16
    9
    6
    2
    1
    2
    3
    5
    45
    0=WORST 10=BEST

    2. Subject For This Review*(Select all that apply)

    3. Review Validation*

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      Sort By:

    1. User Score
      0
      May 11th, 2017
      0 people found this review helpful!
      These ppl will call you all day long into the night everyday, why would you want to do business with someone like that…STOP CALLING MY PHONE
      Read More
    2. User Score
      1
      May 9th, 2017
      0 people found this review helpful!
      I have tried contacting tech services several times with no luck. I left my contact number twice as allowed to receive a return call. No call from tech services. I did contact security who contacted Zjeremy the manager and he didn’t help. No return call from themlike they promised…basically their customer service should be a zero in that they are liars on returning calls….tomorrow I will drop their service…
      Read More
    3. User Score
      2
      May 8th, 2017 Rockwood, TN
      0 people found this review helpful!
      wireless sensors are very weak and the tape that holds them up is not good. I have had my system for 2 months and 1 sensor has failed and my light sensor does not work. My router covers 10,500 square feet and the sensors are so weak that they cannot be picked up bu my router.
      Read More
    4. User Score
      1
      May 2nd, 2017
      0 people found this review helpful!
      The installation process is a nightmare! I had to pay someone TWICE to come in and help me with this process. Been going on 3 weeks now, and system still isnt working properly. I WISH I HAD GONE TO ADT! ITS WORTH IT!
      Read More
    5. User Score
      10
      May 1st, 2017 Lexington, NC
      0 people found this review helpful!
      Great security system
      Read More
    6. User Score
      0
      April 28th, 2017 New Port Richey, FL
      4 people found this review helpful!
      We had a break in and the alarm never went off.They stayed more than an hour on the cameras and all the company did is denying liability and offering an one year of free service.SHAME
      Read More
    7. User Score
      10
      April 27th, 2017 Pueblo, CO
      1 people found this review helpful!
      I found this company to be amazing! No credit checks and you are not locked into a contract! Customer service was exceptional! I would rather pay a $100 to $200 upfront than be locked into a contract. Highly recommend Livewatch.
      Read More
    8. User Score
      8
      April 19th, 2017 Oldsmar, FL
      1 people found this review helpful!
      The customer service people are very helpful and respond quickly. They go out of their way to make sure that you are happy.
      Read More
    9. User Score
      10
      April 18th, 2017
      1 people found this review helpful!
      I have had a great experience with livewatch! The customer service was amazing! Setup up was very simple and the equipment is high quality. My equipment has never had a problem. Very happy customer!
      Read More
    10. User Score
      10
      April 10th, 2017 Brooksville, FL
      1 people found this review helpful!
      I installed the system last summer (2016)..Was at home for two months to make sure system would work for us. Left in the fall to winter in the south. One month into our vacation, the front door blew open(was not latched properly). The system worked perfectly. They called me to see if alarm was valid, I indicated that I didn’t know what had happened, so they called the police and the police were there in no time and checked the house and property. They saw no footprints up to the door so knew that no one was responsible for the door coming open. They closed the door and left. Every thing was fine for rest of winter.. I am very happy with the system and would recommend it to everyone. It is such a peace of mind to know that if anything happens, the system is going to work!!!
      Read More
    11. User Score
      0
      April 8th, 2017 Van Nuys, CA
      2 people found this review helpful!
      I called to get a price quote and the Specialist Brandon wouldn’t give me prices since I am “shopping around”. He was rude and told me to go look it up on the internet.
      Read More
    12. User Score
      2
      April 4th, 2017
      1 people found this review helpful!
      Canceled service but still charging monitoring fee. Each time I call get a different reason why.
      Read More
    13. User Score
      10
      March 11th, 2017 Poway, CA
      1 people found this review helpful!
      Very excellent service by LiveWatch agent. He was very patient and detailed. Explained step by step procedure which helped my installation greatly. Had wonderful experience with the service provided. Keep up the good work.
      Read More
    14. User Score
      10
      March 7th, 2017
      4 people found this review helpful!
      I’m very happy. I’ve had the system two years and had a break in while away. They called me right away and then police. The thieves got nothing. I needed new signs, thieves stole and customer services had them to me in two days. I needed a new sensor (I placed one too close to the door frame and it got crack after a year) and again customer support sent two new ones (one extra) fast at no charge. It did what it’s supposed to.
      Read More
    15. User Score
      10
      March 5th, 2017
      0 people found this review helpful!
      I have been using Livewatch since 2015. This system was easy to install and setup. Livewatch made it easy with their customer support 24/7 and in no time I was up and running. I am amassed at out fast Livewatch responds in the event of an alarm also. Cost may be high in the beginning but don’t just look at cost look at cost, customer support and options plus if you are a diy type of person you will appreciate this company and system.
      Read More
    16. User Score
      0
      March 4th, 2017 Placentia, CA
      3 people found this review helpful!
      This outfit was great for set-up, good hardware and monitoring, but once there is a problem, forget it. I had verbally and in writing instructed up front that our police department was never to be summoned; only I or family members were to be informed of an activation. Sure enough, there was an accidental alarm trigger, and we got a stiff fine from LAPD. Livewatch is in total denial and won’t admit their error or reimburse. They have lost a customer for life.
      Read More
    17. User Score
      10
      March 2nd, 2017
      0 people found this review helpful!
      Dustin was wonderful! He guided me through the installation of the new motion sensor, ran tests on it and answered my many questions. Thank you so much Dustin!
      Read More
    18. User Score
      10
      February 28th, 2017
      2 people found this review helpful!
      Easy to install, equipment and customer service are second to none. I worked in the home security industry for two decades ending in 2001 and I’m very impressed with the new technology.
      Read More
    19. User Score
      10
      February 27th, 2017
      1 people found this review helpful!
      fantastic customer service. very satisfied. significantly better than other new online security companies I have worked with in the past.
      Read More
    20. User Score
      1
      February 21st, 2017
      4 people found this review helpful!
      Terrible customer service. Extremely long waits on hold. I had a very simple issue to discuss, call was transfered 3 times. Their own website lists 5 different phone number. In disgust, I finally called to cancel service, was assured it would be. They have since tried to bill meTHREE (3) more times. Am considering legal action, complaint to BBB, internet posts, etc.
      Read More

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    Our Score
    8.6
    User Score
    6.3
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    89
    Our Score
    9.0
    User Score
    8.4
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    1,905