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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.6
    User Score
    5.9
    Our Score
    8.6
    User Score
    5.9
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    112

    This Review is maintained by Chase Sagum

    Review Last Updated: September 5, 2017

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages

    $34.95 Per Month Monitoring

    Starting at just $34.95per month, LiveWatch Security’s monitoring fee is pretty affordable, especially compared to many other top companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign into a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund. Contracts can also be cancelled at anytime without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

    Customizable Packages

    If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch.

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available.

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    8.2
    $19.99-$42.99
    $0

    #2

    7.6
    $34.99
    $99

    #3

    5.9
    $34.95-49.95
    $99

    Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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    112 LiveWatch Security Reviews

    1. Select Your Rating:

    24
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    3
    9
    50
    0=WORST 10=BEST

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    1. User Score
      10
      October 8th, 2017
      0 people found this review helpful!
      I bought a LiveWatch system in 2013 at a reasonable price and have had excellent service and support since then. Last month we purchased a second system at an excellent price, it arrived on time and the installation went perfect. We were up and running within 2 hours after unpacking the boxes. The sales and support teams were excellent.
      Read More
    2. User Score
      1
      September 21st, 2017 Junction City, KS
      3 people found this review helpful!
      Sales person was great, everything after that sucked. Could never get a hold of anyone. Had to call in 5 times before they FINALLY cancelled my service and only sent me my money back 60 days later after threatening with terrible reviews and my lawyer
      Read More
    3. User Score
      1
      September 16th, 2017 Conroe, TX
      2 people found this review helpful!
      This is not the company for you! We purchased Live Watch, it came a week later then we were told. I wanted the system installed before we moved into our new house, that didn’t happen.
      When we finally got the equipment some of the door sensors didn’t work. The glass breaks are big and attach to the walls with tape. We had several fall off the walls. They told us it would take a week to replace the equipment that didn’t work.
      My husband was on the phone with the tech trying to install the system and the sensors weren’t working, she kept saying I wouldn’t worry about it. Are you kidding me! It’s our security system!
      I told my husband I didn’t feel secure and I wanted to find a new company. The very next day he packed up the equipment and sent it back. They did not give us a full refund like they stated.
      I would not recommend this company.
      Fortunately we found a company that came out the next day and installed a security system that makes me feel safe.
      Read More
    4. User Score
      0
      September 14th, 2017
      2 people found this review helpful!
      HORRIBLE! We live in Canada and all we did is inquire about their services, since it is based in the States we did not choose them as they are not local. Now all we get is numerous calls a day EVERY DAY! They don’t even leave a professional message, just all these calls numerous times daily. WE ARE NOT INTERESTED STOP CALLING!
      Read More
    5. User Score
      4
      September 5th, 2017
      1 people found this review helpful!
      I was generally happy with the system when first purchased. The equipment was easy to use, and the panel let me know when a door opened or closed, which was great with a five-year old in the house, however, I lacked any kind of real measure for the system. I have had the system for about six months. Customer service was always friendly when equipment malfunctioned, and replacements were delivered with little delay. Hurricane Harvey forced us to leave our house last week, thankfully we were fortunate to escape the tragic flooding that hit most of Houston. We turned on the alarm when we left, but our area soon lost power. Without power in the house, the alarm failed to stay on/ active. The flooding sensor i purchased with my system was completely useless. Power was restored a few days later, and the alarm stayed locked/ inactive and nonresponsive. I called customer service from Dallas, and i was notified that I would have to be in front of the panel to unlock it and turn the alarm back on. Looting was active in my area, and the very protection I was told my family would have with the alarm was not available. Bottom line, when we needed the alarm most, it was a complete and epic failure.
      Read More
    6. User Score
      0
      September 5th, 2017 Monrovia, CA
      0 people found this review helpful!
      Sales and delivery worked as promised. However, installation has been a total nightmare. The time, I spent 3 hours on the phone with tech support trying to set up the system. Finally it was decided that 3 of 4 door sensors were bad and replacements were supposed to come 2day FedEx. The 2 motion sensors only worked intermittently. I went through entire testing and evaluation process of each sensor: taking them apart and resetting them, moving them up and down, opening and closing doors. My ceilings are 10 feet with tall doors as well, so I’m climbing up and down each time at each location. I was even instructed to take the control panel apart and reset. After 3 hours the tech told me he would move my case up to a higher level and would get a call back. The replacement door sensors came by US postal service instead of FedEx, so I did not check, not that it really mattered. Tech support did call back but I was not in the house so I couldn’t continue to troubleshoot. This is in my second home. I drove back to my other home in another state, and brought the equipment with me. I tried setting it up there, and again, testing only the motion sensors. After an hour with tech support, I ran out of time. I requested a new panel and motion sensors, but support we had to run more tests. I called the next day but they were so busy, I requested a call back, which they did, but by then I had to go to work. I’m trying again today, but must wait for a call back. I did call up to complain and to return the unit stating that I’m not returning the 2nd home for 2 months. Tech support gave me 3 months of free monitoring service, confirmed by email. However, I still have a system that’s not working. It’s a really nice system, but it doesn’t seem to work. I’m giving it 1 more try. Maybe there are quality control issues with their equipment
      Read More
    7. User Score
      9
      September 3rd, 2017
      2 people found this review helpful!
      Deborah D, my review was read by Live Watch. The gentleman, that called,asked me to explain to him my experience with customer service. See my other review below. We came to an agreement, that I liked. I have decided to continue Live watch services.
      Read More
    8. User Score
      0
      August 27th, 2017
      2 people found this review helpful!
      In my opinion Live Watch is Bait and Switch. The Bait; offer low fee for equipment. The web site will offer equipment for as low as $99. Sales will tell you low equipment fee, To get the low fee , you must try the Monitoring service for at least one month, cancel anytime after that you want. .
      THE SWITCH:; I found a charge on my credit, that was not authorized.Turns out be be a hidden fee. When I called about the fee I was told, I was being charge for a Monitor, that was to an exchange for a faulty monitor I received with my equipment. The problem, I never got the Monitor, that was to be the exchanged for the bad Monitor. Now I’m expected to pay $129.for a monitor that I did not get and I had already paid for the faulty Monitor.
      I refused to pay and blocked my card. I wanted to cancel the service. Now I’m told that I can not cancel I must keep the service for 1yr or pay $600 for Equipment or return the equipment. I already paid the other LOW fee and set-up. That makes Live Watch in my book a scam company and doing Bait and Switch The Good is I liked the Monitoring Service and would have continued, Scam, is a Scm
      Read More
    9. User Score
      1
      August 25th, 2017 Penfield, NY
      1 people found this review helpful!
      WOW, talk about getting the run around, and I was just on a online chat with them. All I wanted was the prices for their products. They really didn’t want to supply them. So what are they hiding. Monitoring costs are worse than ADT. I just wanted to see what it would cost me for a new system for our home.
      Their website only show 2 packages and as far as add on there site only showed me 3.
      Read More
    10. User Score
      9
      August 20th, 2017 Cannon Falls, MN
      1 people found this review helpful!
      Very Friendly & Knowledgeable Customer Service. Best Price In Comparison To Other DIY Companies. All Products Are Covered By Lifetime Warranty And Was Clearly Explained Before Payment Was Recieved $99.00 Then $34.95/Month After Is Very Reasonable For The Quality Of Service & Peace Of Mind Provided.
      Read More
    11. User Score
      9
      August 18th, 2017
      1 people found this review helpful!
      Summary: Overall, good DIY alarm company with low up-front cost and very clear plans. Lifetime warranty for products available, but only if you ask. Marketing is extremely aggressive.

      I was shopping around for alarm companies recently and spoke to customer service agents at several of them. LiveWatch has the most aggressive sales tactics I’ve seen in a while. You will be emailed, called, and nearly harassed as they try to get your business, and even when you sign up (which I have) you will still get emails and phone calls. I think they’re trying to come off as caring, but I see how some people might get fed up with it. The simple solution to this is to politely ask them to limit their calls/emails or ask them to stop entirely. I feel this is a non-issue.

      The billing is done through credit card and is automatically paid per month, so you don’t have to worry about doing anything manually. I’m not sure if there is a manual payment option should you be interested in doing so.

      My equipment costs were $99, as advertised, and if you speak to the sales agent they can probably get you most or all extra equipment for the same price. The default package comes with a panel, only two door/window sensors, and a few other things. Just ask for more door/window sensors and they’ll likely provide you with some for no extra cost. Once you receive the equipment you have 90 days to return it. After one year of service you can keep the equipment for yourself and use a different monitoring company. If you leave before a year is up you have to return the equipment, but you are also refunded whatever you paid for it. I would not consider $99 to be a “high upfront cost” considering some monitoring services will require you to buy your own equipment (easily $500+ for everything). LiveWatch has a good hybrid system with what I consider a reasonable upfront cost and fair monitoring price.

      Equipment installation was a breeze. Door/window sensors have little manuals to help you out (or you can call LiveWatch’s support line) and attach via double-sided tape. LiveWatch pre-programs the sensors for you and labels each door/window sensor box so you know where to put them. All sensors are clearly listed on the panel and it makes setup a breeze. Down the line this will also make it easier to replace sensor batteries, as the panel will give a message saying “front door low battery”, or something along those lines. I did have a problem with the transformer for my first panel (the part that plugs into the wall) and I received a replacement within a couple of days.

      Pricing is month-to-month with no contracts. As mentioned above, if you cancel within the first year you must return the equipment, but you are also refunded the equipment’s price.

      Customer service and tech support isn’t as readily available as their marketing team is. However, I have no complaints about their reply time. Calls were either answered after less than 10 minutes on hold, or they would return my call within 24 hours. For some people this may be too long, so do keep this in mind.

      Overall I’m very happy with LiveWatch so far. They seem very honest about their policies and their service is very personalized, if a little overbearing at times. I noticed some of the reviews here have conflicting information (upfront cost of $900?) and that just seems entirely incorrect to me. It is possible that LiveWatch has made some changes in the last few years, which is resulting in very different experiences. If you are looking to go with LiveWatch I recommend calling them yourself to see what they have to offer. If you get overloaded with emails and phone calls, just politely ask them to stop. Reviews here speak poorly of the cancellation process, but it’s not something I have experience with. I would advise you proceed with caution on that front.

      Read More
    12. User Score
      10
      August 11th, 2017
      1 people found this review helpful!
      They understood what I needed and got me set up quickly.
      Read More
    13. User Score
      0
      July 10th, 2017
      10 people found this review helpful!
      I will NEVER do business with their company. I filled out the contact form and received a call right away. As soon as the salesman told we they were not high pressure o should have known what was about to come. He gave me a quote. I told him I needed to talk with my girlfriend. I emailed the salesman and said we had another company that had better pricing but we would discuss it more, do our research and let him know on Monday. He called me right away and told me why his company was better than the others. He wanted to get my Girlfriend on the call. I told him we didn’t have time as it was around 6:30 and we were headed out and that Monday would be the time. The first call came at 8am with no voicemail. The next was 8:37. The next was 9:47 with a voicemail. Then 10:56, 12:05, 1:14, 3:18, 5:19 and 7:23. Not to mention the multiple emails I received. I was in meetings all day and couldn’t answer but my phone went off all day. I finally answered and laid into them. I will never do business with them. Ridiculous.
      Read More
    14. User Score
      1
      July 8th, 2017
      6 people found this review helpful!
      At first the advertising is great, then they have no answers once you get it. And if the thief has your email God forbid and tries your password and locks u out, you can’t get into it until morning! No 24 hour service like they say! And I came home and my house is different and socks were on my floor! So the point is, someone went threw my stuff. I can’t look at my cameras and WHY didn’t the alarm sound? I guess my email adress. Word of advice, use a brand new email adress. And not sure if this comp is a hokes.
      Read More
    15. User Score
      9
      July 3rd, 2017
      4 people found this review helpful!
      I have had a livewatch alarm system for about 4 years. I absolutely love it. It was really easy to set up and I have never had an issue. When I moved to my new place last year they sent me all new equipment for free. I have never had anyone break in but I have tested the system and it works well. The only thing negative is that the alarm itself is not actually as loud as I would like. I’m not sure if a neighbor would actually realize their was an alarm going off in an urban dense area like I live in.
      Read More
    16. User Score
      10
      June 24th, 2017
      5 people found this review helpful!
      Used Live watch for slightly over 6 years. The monitoring equipment has been very reliable. Our system uses the wireless phone card in the main console. It failed after several years and was replaced for free, Customer service for me has always been great. . The monitoring company is quick acting and I have always been able to get through to cancel a couple of false intrusion and smoke alarms. We also control multiple devices, thermostat, pool pump, and interior/exterior lights with the same system. It is amazing to be able to see live video and turn lights on and off when you are 1200 miles away from your home. The phone and computer apps are also great. Would not even consider another company for our security. Yes you do have to install the system yourself, but everything is set up and identified as to where it will go. Pretty easy to do,
      Read More
    17. User Score
      6
      June 21st, 2017
      2 people found this review helpful!
      This is too high… I will continue my search for affordable service!
      Read More
    18. User Score
      0
      June 18th, 2017
      7 people found this review helpful!
      We have tried to cancel basically soon after we got this so called system the sensors dont work and we want our money back. On top they just tried to get the monthly fee of 49.00 out of our account after we callex twice and cancelled. They were not suppose to be charging us for a month because of faulty equipment. But we said we were cancelling, thetefore we should not have belen billed at all. We have only had this system for 3 days. We cancelled the next day. We need our refund to get a system installed that protects our home.
      Read More
    19. User Score
      0
      June 16th, 2017 Plymouth, MA
      6 people found this review helpful!
      Worst ever security devices and services. Not reliable at all. The system hangs without you being knowing and you would think you are being monitored, not to mention, you keep paying month on month. My alarm went off a few times, but I never got a call, again confirming the monitoring sucks!!!!
      Read More
    20. User Score
      0
      June 12th, 2017 Alexandria, VA
      7 people found this review helpful!
      Buyer beware! After selling my home I called to cancel service after selling the property and after putting me on hold 5 mins they told me the cancellation person was busy and they’d call me back, never happened. I’m still trying to cancel service – they’re all about sales, no customer service!
      Read More

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    Our Score
    8.6
    User Score
    5.9
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    112
    Our Score
    9.0
    User Score
    8.2
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    2,046