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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.2
    User Score
    6.6
    Our Score
    8.2
    User Score
    6.6
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    186

    This Review is maintained by Chase Sagum

    Review Last Updated: April 16, 2018

    Motivated by the difference a split second can make in the event of an emergency or break-in, LiveWatch founder Chris Johnson decided to take a new approach to home security and automation. As a result, the company offers simple but efficient self-install security systems that act quickly and get customers the help they need in a crisis. At only 12 months, LiveWatch’s contracts are short and can be canceled at any time with no early termination fees. While LiveWatch’s upfront costs are higher than the industry average, customers can return their equipment within 365 days for a full refund.

    The Good

    • $34.95-49.95 per month monitoring
    • Risk-free, cancel anytime policy
    • No early termination fees
    • Customizable packages

    $34.95 Per Month Monitoring

    Starting at just $34.95 per month, LiveWatch Security’s monitoring services fee is pretty affordable, especially compared to many other top security companies in the industry.

    Risk-Free, Cancel Anytime Policy

    LiveWatch only requires its customers to sign into a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund, which is a great customer service perk. Contracts can also be canceled at any time without incurring additional fees or charges. You will have to pay equipment fees.

    No Early Termination Fees

    LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

    Customizable Packages

    If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch. Standard equipment includes; motion sensors, door sensors, system control panel, and a mobile app for alarm and sensors notifications. All packages include 24/7 monitoring services. The control panel includes z-wave technology but it is unclear if they incorporate crash and smash technology as well.

    The Bad

    • High upfront costs
    • $19.95 activation fee
    • No professional installation available

    High Upfront Costs

    LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each. Smart door locks, security cameras, carbon monoxide detectors, smoke detectors, and window sensors must be purchased separately. An additional motion sensor and door sensors may also be purchased separately Security cameras are especially pricey, ranging from $199 to $349. Customers have complained of additional fees for false alarms.

    $19.95 Activation Fee

    In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

    No Professional Installation Available

    LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these security systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

    The Bottom Line

    LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available. Though the company puts top priority on alarm response times, it has not always been reviewed for great customer service.

    Rank Chart
    User Rating
    Monthly Price
    Upfront Costs
    Review

    #1

    8.1
    $19.99-$42.99
    $0

    #2

    7.3
    $34.99
    $99

    #3

    3.1
    29.99-59.95
    $99

    #4
    LiveWatchSecurity_Logo

    6.6
    $34.95-49.95
    $99

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    186 LiveWatch Security Reviews

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    1. User Score
      10
      April 19th, 2018
      0 people found this review helpful!
      Once I was on the phone with Stephanie, she was very friendly, humorous and helpful. She in turn was able to talk with her manager about my issue/question and they completely solved it in a very quick manner. Thank you!
      Read More
    2. User Score
      10
      April 19th, 2018 Newport News, VA
      0 people found this review helpful!
      We have had this system for 4 years and have been completely satisfied with delivery and ease of self installation. We are happy with the product and monitoring service. My dad has forgotten to turn it off a couple of times when going outside for the paper. The LiveWatch and police response was quick. I have called in twice recently, to reset the system after unplugging it and also to reset a password. Both times the customer service and billing departments were cheerful, polite and professional. Thank you LiveWatch!
      Read More
    3. User Score
      10
      April 19th, 2018 Chicago, IL
      0 people found this review helpful!
      Toby V. was very courteous, knowledgeable and helpful.
      Read More
    4. User Score
      10
      April 19th, 2018
      0 people found this review helpful!
      I called LiveWatch because I needed security for a new home purchase. I was connected to Tim in sales. He listened to my concerns and gave me great sound advice. He was great. After the purchase, the delivery was quick. The installation extremely easy. As far training/testing, I appreciated Karen taking the time to walk us through training/ testing steps–we didn’t feel rushed. Karen patiently answered all our questions. The system is awesome! Great job LiveWatch!
      Read More
    5. User Score
      10
      April 19th, 2018
      0 people found this review helpful!
      Customer support is outstanding. Entire support staff is professional, respectful and clearly explain functionality of entire system.
      Read More
    6. User Score
      0
      April 18th, 2018
      0 people found this review helpful!
      When researching home security a person from livewatch called. Kept me on the phone for a good 20 minutes before trying to extract $600 for me. All while I’m looking online that it only cost $99. I ordered the equipment for $99 but decided not to use livewatch and self-monitor my system. Non-stop emails still even though I’ve unsubscribed. Constant harassment. Do not appreciate this company and I do not appreciate their employees. Trying to swindle me out of a large amount of money through aggressive sales tactics it’s not a good way to approach new customers.
      Read More
    7. User Score
      10
      April 18th, 2018 La Grange, IL
      1 people found this review helpful!
      Having never had a home security system before, I did a lot of research before a chose a company. Now that I have received, installed and used my LiveWatch system for a couple weeks, I am extremely pleased with their product and service. It has exceeded my expectations. The installation and test process was great. Tray took the time to explain all the features of our new LifeWatch system, resolved a couple problems, and answered all my questions. Great product, great service, great experience!
      Read More
    8. User Score
      10
      April 17th, 2018 Pomona, CA
      0 people found this review helpful!
      I’ve used the services of Livewatch while living in Monterey County, CA and now in Palm Desert, CA. In Monterey, I started from scratch and ordered all the equipment I wanted to secure everything that posed a threat. The installation was simple for all the devices and there were no hidden costs. Customer service was competent in answering my questions about the technical characteristics of movement detectors and smoke detectors. They did not put on a sales act; they just answered the questions. Wait time was quite acceptable.

      Now then, we moved to a previously owned home in Palm Desert, CA. This home was prewired with hardwired sensors in doors, windows. It had poor motion detectors and poor smoke detectors (installed by a Nationally advertised company). Some parts of the existing system did not work adequately (specific sensors did not work). I resorted to calling the installer who would only replace the faulty hardwired sensors in exchange for their price and my commitment to a lengthy inflexible contract for limited monitoring service. They insisted on sending me a sales rep to my house to explain things. I didn’t like the slime-ball sales tactics. I place customer service at the top of my priority list when it comes to selecting a service company or any product. This company’s service was abominable.

      So I decided to call the folks at Livewatch. Within just a couple of days, they sent me the electronics to translate the hardwared system (the parts that worked) to their IQ Controller. I was up and running in just a couple of days. Their instructions were excellent. When I noticed that one translator was insufficient, they promptly sent another to me. All free of charge.

      When I needed technical support, I got it quickly from the folks in Kansas, not from people with strong off-shore accents. If busy, you can request a callback. The technician organization has in its hierarchy very competent engineers as needed to answer highly technical engineering type questions. After a year or more we experienced intermittent alarms. They quickly resolved the problem and sent me a new controller, two day delivery (free of charge). Days later, we experienced a problem with one or more previously installed hardwared sensors. I and the senior support engineer discussed the matter and we decided to bypass those hardwired sensors (which he did remotely) and use wi-fi sensors which they sent me (again sent with haste, 2-day delivery free of charge). Their support is available 24/7.

      To make a long story short, I highly recommend doing business with Livewatch. In terms of equipment price, support services no one can beat them. The quality of their support has been consistently high over a decade in using them. In my professional career, I worked for Xerox and was on the team that won Xerox The Malcolm Baldrige National Quality Award (MBNQA). In my opinion, Livewatch and their alarm operations center exhibits the best of customer quality.

      Read More
    9. User Score
      10
      April 16th, 2018 Richardson, TX
      1 people found this review helpful!
      I recently had a problem accessing my Livewatch account. Karsen M. provided excellent service it solving my problem. She took an extraordinary amount of time, even getting Alarm.com on the line to help solve the issue. She was obviously committed to solving my problem and did. I am 73 years old, have dealt with many service providers and in fact, serve some 46 years as manager in a service organization and have never seen a better more committed employee to solving a customer issue. Kudos to the wise individual who hired her! She is a real assest to your organization.
      Read More
    10. User Score
      10
      April 15th, 2018
      0 people found this review helpful!
      Very happy with system / Great follow up and very professional company.
      Read More
    11. User Score
      9
      April 13th, 2018 Dallas, TX
      0 people found this review helpful!
      Very friendly and courteous service to resolve my issue, thank you!
      Read More
    12. User Score
      10
      April 12th, 2018
      0 people found this review helpful!
      She resolved my concern at no extra cost to me and she was empathetic. I can tell that your company’s goal is to provide great customer service.
      Read More
    13. User Score
      10
      April 12th, 2018 Erlanger, KY
      0 people found this review helpful!
      Custer service representative Jayton, was very pleasant, helpful and sincere. Was very quick to address and fix my problem. Thank you for the great experience, not something you expect anymore.
      Read More
    14. User Score
      10
      April 5th, 2018
      0 people found this review helpful!
      Nathan helped me set up my window sensors in record time and was helpful with every question I asked.
      Read More
    15. User Score
      10
      April 5th, 2018 Staten Island, NY
      0 people found this review helpful!
      Customer Service was top notch and was very helpful in resolving my question/issues.
      Read More
    16. User Score
      10
      April 5th, 2018
      0 people found this review helpful!
      Livewatch service as always ,professional and customer service . The tech and customer service is always there to help when needed ,thanks Livewatch .
      Read More
    17. User Score
      10
      April 5th, 2018 Richmond, VA
      0 people found this review helpful!
      I just installed my system (very easy) and had a follow-up training/activation session with LiveWatch’s customer service representative. He was a patient, knowledgeable and extremely helpful trainer. He answered all of my questions and made sure I was completely comfortable with the system. A great experience.
      Read More
    18. User Score
      10
      April 5th, 2018 Columbus, OH
      0 people found this review helpful!
      Great job with quick delivery, easy installation. I like the app. No pressure sales from Clay. Set up was great – Taylor answered all of my questions. The prices are very competitive. Would definitely recommend.
      Read More
    19. User Score
      10
      April 5th, 2018 Temple, TX
      0 people found this review helpful!
      Fantastic people to deal with over the phone, never pushy instead they listen and help you accomplish your goal.
      Read More
    20. User Score
      10
      April 5th, 2018 Fort Thomas, KY
      0 people found this review helpful!
      I was happy to get a call back (rather than waiting on hold) and get my request taken care of in just one minute! Great service and help!
      Read More

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    Our Score
    8.2
    User Score
    6.6
    Rank this Company

    Ratings Breakdown

    Price

    Cellular monthly price
    $34.95-49.95

    Up-Front Costs

    Activation, Install & Equipment
    $99

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    12

    Cancellation Policy

    Can you cancel contract?
    Equip. Fees

    Moving Policy

    Can you move with system?
    Free

    Number of Reviews

    User reviews here on BHSC
    186
    Our Score
    9.0
    User Score
    8.1
    Rank this Company

    Ratings Breakdown

    Price

    Monthly Price Range
    $19.99-$42.99

    Up-Front Costs

    Activation, Install & Equipment
    $0

    Technology & Equip.

    5/5 = BEST
    5/5

    Contract Length

    Total # of months
    36

    Cancellation Policy

    Can you cancel contract?
    Pay Balance

    Moving Policy

    Can you move with system?
    Free

    Index

    Quality Index (Below 413 is good)
    77

    Number of Reviews

    User reviews here on BHSC
    2,118