Best Home Security Companys

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#4
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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.2
    User Score
    6.4

    Or By Phone:  1-(888) 729-6505

    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    207

    This Review is maintained by Chase Sagum

    Review Last Updated: April 23, 2019

    • Name Change: LiveWatch Security is now Brinks Home Security.
    • Equipment Costs: There are two different packages customers can choose from: Home Complete and Home Complete with Video. Customers can choose to buy the equipment up front which will cost $399 for Home Complete and $499 for Home Complete with Video. There is also the option to pay for equipment each month which will cost $11.08/month and $13.86/month respectively.
    • No Early Termination Fees: LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.
    • Rate-Lock: Customers don’t have to worry about their monitoring costs rising since their ate-lock guarantee ensures monthly rates will not increase.
    • Trial: Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.
    • Install: Both professional and DIY installation is available through Brinks.
    • Our Recommendation: While customers can choose to pay for their equipment each month, the up-front costs are high and there is still a contract associated with service. For these reasons, we recommend Protect America or Frontpoint.

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    207 LiveWatch Security Reviews

    1. Select Your Rating:

    38
    20
    11
    5
    3
    1
    3
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    14
    108
    0=WORST 10=BEST

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    1. User Score
      10
      June 21st, 2014 Columbia, SC
      9 people found this review helpful!
      I have used live watch for almost 4 years. The installation was simple and technical support is exceptional. I had a window sensor fail and they sent a new one no charge. I did have a battery fail on the system panel which I paid for – $15 since it is off the shelf. Again, support was outstanding! I would strongly recommend them especially since they use standard equipment. Not one false alarm!
      Read More
    2. User Score
      4
      June 14th, 2014 AK
      21 people found this review helpful!
      I signed up with LiveWatch about 5weeks ago. The experience has not been what I expected. It is hard to get somebody on the phone within ten minutes, unless you sign up, and the online chat is almost impossible. The system itself is not cheap and I am having issues with the motion detectors. The one with the camera just goes off all the time and the sensitivity has been lowered already. I just can’t use it anymore. Many issues with wrong phone numbers and they just don’t seem to be able to correct it. Letting them know that we were going on vacation and we were not available on our cellphones was a mission. I am having some serious doubts at the moment.
      Read More
    3. User Score
      10
      April 2nd, 2014 Newark, DE
      11 people found this review helpful!
      Live Watch has the best customer service I’ve experienced in a long time. I was researching alarm companies so I could ditch overpriced ADT. I found Live Watch and used their “chat” service to ask a ton of questions. I was never pressured or even asked to purchase anything until I expressed an interest. All of my questions were answered quickly and accurately. Every representative I have dealt with has been extremely friendly and helpful. I was even able to use all of my existing sensors with my new Simon XTI touchscreen control panel. I HIGHLY recommend the nominal price upgrade to the XTI because it is very user friendly. Syncing the sensors to the panel is so easy that it was fun to do. There are videos on the web site that walk you through every step of the set up.
      I laughed when I saw “The Bad” in the review overview. This system was so easy to set up and I can’t imagine any “self-maintenance” other than replacing a battery when the time comes. I don’t think you can find a company that offers this level of customer support at such an affordable price.
      Read More
    4. User Score
      10
      March 6th, 2014 Jacksonville, FL
      9 people found this review helpful!
      Install was simple and easy, and they start you out with set up time while you’re learning.
      Price was extremely affordable and I bundled 15 months of monitoring.
      Now we’re in the 16th month at 29.95 mo and it’s still better or equal to the other’s best rates.
      Alarm events are handled well with a call before summoning the police, and an email record of the event. AT&T’s most comparable rate, $44.99.
      I’m staying put.
      Read More
    5. User Score
      2
      February 4th, 2014 Salt Lake City, UT
      15 people found this review helpful!
      Stay away, Leaving front point was a mistake. live watches customer support and service is very poor. They don’t know how to back up their system… If something changes so will my review
      Read More
    6. User Score
      10
      January 30th, 2014 Mount Vernon, NY
      7 people found this review helpful!
      The system pays for itself because of the monitoring service’s low rates. I have had my Simon XT for over 4 years going on 5. The monitoring service and technical support and has been superb during that time!
      Read More
    7. User Score
      10
      November 13th, 2013 Plymouth, MA
      8 people found this review helpful!
      Installed system 2 weeks ago- problem with door sensor which was quickly fixed. Sales rep, technical support & installation tech couldn’t have been better. Thanks especiallyto sSteve for his patience. We got the touchscreen but find being able to control system with app on our phones fromanywhere is great. Also like that it is completely wireless with battery backup. Also the 1 yr contract option & low monthly monitoring by them is a plus.
      Read More

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    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    207
    Our Score
    9.0
    User Score
    7.8
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $19.99-$42.99

    Install & Equipment Fee

    $0

    Contract Length

    36 Months

    Cancellation Policy

    Pay Balance

    System Relocation Fee

    Free

    Number of Reviews

    2,352