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#4
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LiveWatch Security

LiveWatch is now part of Brinks Home Security. Professional monitoring. Home security only.

Our Score
8.2
User Score
6.3

Or By Phone:  1-(888) 729-6505

Our Score
8.2
User Score
6.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29-$55

Install & Equipment Fee

$0-599+

Contract Length

36 months

Cancellation Policy

Equip. Fees

System Relocation Fee

Free

Number of Reviews

210

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2019

LiveWatch Security is now part of Brinks Home Security

About Brinks Home Security

Brinks offers three DIY installation home security packages. Those interested in professional installation can pay extra for a recommended technician. The home security equipment can be purchased up-front or paid for monthly. Monitoring services come at an additional monthly cost.

Nest Secure: $29/month for monitoring
*$399 for equipment OR $11.08/month

  • No contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 2 door/window sensors
  • 2 Motion detectors
  • 2 keyfobs
  • Brinks mobile app

Home Complete: $29/month for monitoring
*499 for equipment OR $13.86/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Brinks mobile app

Home Complete + Video: $39/month for monitoring
*599 for equipment OR $16.64/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Indoor camera
  • Video doorbell
  • Live video streaming
  • Cloud storage
  • Brinks mobile app

Available Upgrades:

  • Indoor camera
  • Video doorbell
  • Live streaming
  • Cloud video Storage
  • Fire monitoring
  • Keyfob
  • Motion sensor ($78/each)
  • Door sensor ($29/each)

Pros

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

Rate-Lock

Customers don’t have to worry about their monitoring costs rising since their rate-lock guarantee ensures monthly rates will not increase.

Trial Period

Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.

Cons

Minimum Home Automation Equipment

Link Interactive, now part of Brinks Home Security, does not sell home automation equipment. Those interested in home automation will have to purchase equipment separately from another company. The company sells very limited equipment: motion sensors, door sensors, fire monitoring, indoor cameras, and doorbell cameras.

Expensive Monthly Fees

Those who choose to roll the cost of their equipment into their monthly monitoring costs will end up paying or $40.08 for Nest Secure $42.86 for Home Complete, $55.64/month for Home Complete + Video. This is without any additional sensors.

Our Recommendation

LiveWatch Security (Brinks) has positive home security reviews and uses excellent equipment for home security. For those who are interested solely in home security and want to purchase their equipment upfront, this company is a good choice. Those interested in a cheaper option with more equipment options should check out Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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210 LiveWatch Security Reviews

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  1. User Score
    10
    April 27th, 2018 Charleston, SC
    3 people found this review helpful!
    We have been with Live Watch for 4 years and are most satisfied with their products and services. Last week had to call to get a document for my insurance company and Victoria was most pleasantand accomadating and within three minutes i had the needed document on my computer. Each time i have called the service provider was pleasant and knowledgeable..There quick response is appreciated. Thanks Live Watch for being here when we cant”t be
    Read More
  2. User Score
    10
    April 26th, 2018 Atlanta, TX
    1 people found this review helpful!
    I did a lot of research on home security systems and decided to contact Live Watch. Tanner, in the sales department, explained what they had to offer and the price. He was never pushy in trying to sign me up and I appreciated his technique. I decided on purching the system at a very reasonable price. It was shipped immediately and arrived in 2 days. I scheduled a time for installation assistance. Tray, the activation specialist, was very patient in assisting me. The system was activated and I was give a few days to learn the system before it went live. I noticed that there was a problem with the motion sensor. I called and talked to Shelby, a customer care specialist. He ordered a new motion detector and it was shipped immediately. I also added some additional window sensors and a garage door sensor. All arrived within 2 day. I called to get those activated and spoke with Ty in technical support. Everyone I have dealt with has been outstanding. As for the system, it’s very easy to use & alarm activates properly. We know because my wife set it off shortly after going live; she was on her phone and forgot about disarming the system. The gentleman she spoke to was efficient and friendly. We also really like how easily it functions with the app. I’d recommend this system to anyone.
    Read More
  3. User Score
    10
    April 26th, 2018 Pauls Valley, OK
    2 people found this review helpful!
    I had a simple but important to me question for the company. Taylor answered the cust. service line and immediately took interest in my question. She was very friendly and easy to talk with. Her knowledge of my situation solved my problem very quickly. She is a great representative of the company. It is so nice to talk with cust. service rep. that is here in the U.S. and does not have a foreign accent! Don B.
    Read More
  4. User Score
    10
    April 24th, 2018 Camarillo, CA
    2 people found this review helpful!
    Kaleb was professional and made me feel like a valued customer.
    Read More
  5. User Score
    10
    April 19th, 2018
    1 people found this review helpful!
    Once I was on the phone with Stephanie, she was very friendly, humorous and helpful. She in turn was able to talk with her manager about my issue/question and they completely solved it in a very quick manner. Thank you!
    Read More
  6. User Score
    10
    April 19th, 2018 Newport News, VA
    1 people found this review helpful!
    We have had this system for 4 years and have been completely satisfied with delivery and ease of self installation. We are happy with the product and monitoring service. My dad has forgotten to turn it off a couple of times when going outside for the paper. The LiveWatch and police response was quick. I have called in twice recently, to reset the system after unplugging it and also to reset a password. Both times the customer service and billing departments were cheerful, polite and professional. Thank you LiveWatch!
    Read More
  7. User Score
    10
    April 19th, 2018 Chicago, IL
    1 people found this review helpful!
    Toby V. was very courteous, knowledgeable and helpful.
    Read More
  8. User Score
    10
    April 19th, 2018
    2 people found this review helpful!
    I called LiveWatch because I needed security for a new home purchase. I was connected to Tim in sales. He listened to my concerns and gave me great sound advice. He was great. After the purchase, the delivery was quick. The installation extremely easy. As far training/testing, I appreciated Karen taking the time to walk us through training/ testing steps–we didn’t feel rushed. Karen patiently answered all our questions. The system is awesome! Great job LiveWatch!
    Read More
  9. User Score
    10
    April 19th, 2018
    1 people found this review helpful!
    Customer support is outstanding. Entire support staff is professional, respectful and clearly explain functionality of entire system.
    Read More
  10. User Score
    0
    April 18th, 2018
    1 people found this review helpful!
    When researching home security a person from livewatch called. Kept me on the phone for a good 20 minutes before trying to extract $600 for me. All while I’m looking online that it only cost $99. I ordered the equipment for $99 but decided not to use livewatch and self-monitor my system. Non-stop emails still even though I’ve unsubscribed. Constant harassment. Do not appreciate this company and I do not appreciate their employees. Trying to swindle me out of a large amount of money through aggressive sales tactics it’s not a good way to approach new customers.
    Read More
  11. User Score
    10
    April 18th, 2018 La Grange, IL
    2 people found this review helpful!
    Having never had a home security system before, I did a lot of research before a chose a company. Now that I have received, installed and used my LiveWatch system for a couple weeks, I am extremely pleased with their product and service. It has exceeded my expectations. The installation and test process was great. Tray took the time to explain all the features of our new LifeWatch system, resolved a couple problems, and answered all my questions. Great product, great service, great experience!
    Read More
  12. User Score
    10
    April 17th, 2018 Pomona, CA
    0 people found this review helpful!
    I’ve used the services of Livewatch while living in Monterey County, CA and now in Palm Desert, CA. In Monterey, I started from scratch and ordered all the equipment I wanted to secure everything that posed a threat. The installation was simple for all the devices and there were no hidden costs. Customer service was competent in answering my questions about the technical characteristics of movement detectors and smoke detectors. They did not put on a sales act; they just answered the questions. Wait time was quite acceptable.

    Now then, we moved to a previously owned home in Palm Desert, CA. This home was prewired with hardwired sensors in doors, windows. It had poor motion detectors and poor smoke detectors (installed by a Nationally advertised company). Some parts of the existing system did not work adequately (specific sensors did not work). I resorted to calling the installer who would only replace the faulty hardwired sensors in exchange for their price and my commitment to a lengthy inflexible contract for limited monitoring service. They insisted on sending me a sales rep to my house to explain things. I didn’t like the slime-ball sales tactics. I place customer service at the top of my priority list when it comes to selecting a service company or any product. This company’s service was abominable.

    So I decided to call the folks at Livewatch. Within just a couple of days, they sent me the electronics to translate the hardwared system (the parts that worked) to their IQ Controller. I was up and running in just a couple of days. Their instructions were excellent. When I noticed that one translator was insufficient, they promptly sent another to me. All free of charge.

    When I needed technical support, I got it quickly from the folks in Kansas, not from people with strong off-shore accents. If busy, you can request a callback. The technician organization has in its hierarchy very competent engineers as needed to answer highly technical engineering type questions. After a year or more we experienced intermittent alarms. They quickly resolved the problem and sent me a new controller, two day delivery (free of charge). Days later, we experienced a problem with one or more previously installed hardwared sensors. I and the senior support engineer discussed the matter and we decided to bypass those hardwired sensors (which he did remotely) and use wi-fi sensors which they sent me (again sent with haste, 2-day delivery free of charge). Their support is available 24/7.

    To make a long story short, I highly recommend doing business with Livewatch. In terms of equipment price, support services no one can beat them. The quality of their support has been consistently high over a decade in using them. In my professional career, I worked for Xerox and was on the team that won Xerox The Malcolm Baldrige National Quality Award (MBNQA). In my opinion, Livewatch and their alarm operations center exhibits the best of customer quality.

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  13. User Score
    10
    April 16th, 2018 Richardson, TX
    1 people found this review helpful!
    I recently had a problem accessing my Livewatch account. Karsen M. provided excellent service it solving my problem. She took an extraordinary amount of time, even getting Alarm.com on the line to help solve the issue. She was obviously committed to solving my problem and did. I am 73 years old, have dealt with many service providers and in fact, serve some 46 years as manager in a service organization and have never seen a better more committed employee to solving a customer issue. Kudos to the wise individual who hired her! She is a real assest to your organization.
    Read More
  14. User Score
    10
    April 15th, 2018
    0 people found this review helpful!
    Very happy with system / Great follow up and very professional company.
    Read More
  15. User Score
    9
    April 13th, 2018 Dallas, TX
    0 people found this review helpful!
    Very friendly and courteous service to resolve my issue, thank you!
    Read More
  16. User Score
    10
    April 12th, 2018
    1 people found this review helpful!
    She resolved my concern at no extra cost to me and she was empathetic. I can tell that your company’s goal is to provide great customer service.
    Read More
  17. User Score
    10
    April 12th, 2018 Erlanger, KY
    2 people found this review helpful!
    Custer service representative Jayton, was very pleasant, helpful and sincere. Was very quick to address and fix my problem. Thank you for the great experience, not something you expect anymore.
    Read More
  18. User Score
    10
    April 5th, 2018
    0 people found this review helpful!
    Nathan helped me set up my window sensors in record time and was helpful with every question I asked.
    Read More
  19. User Score
    10
    April 5th, 2018 Staten Island, NY
    0 people found this review helpful!
    Customer Service was top notch and was very helpful in resolving my question/issues.
    Read More
  20. User Score
    10
    April 5th, 2018
    0 people found this review helpful!
    Livewatch service as always ,professional and customer service . The tech and customer service is always there to help when needed ,thanks Livewatch .
    Read More

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Real Customer Reviews

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Our Score
8.2
User Score
6.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29-$55

Install & Equipment Fee

$0-599+

Contract Length

36 months

Cancellation Policy

Equip. Fees

System Relocation Fee

Free

Number of Reviews

210
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431