LiveWatch Security

LiveWatch Security

5.6

Our Score

6.3

User Score

LiveWatch Security is now part of Brinks Home Security

About Brinks Home Security

Brinks offers three DIY installation home security packages. Those interested in professional installation can pay extra for a recommended technician. The home security equipment can be purchased up-front or paid for monthly. Monitoring services come at an additional monthly cost.

Nest Secure: $29/month for monitoring

*$399 for equipment OR $11.08/month

  • No contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 2 door/window sensors
  • 2 Motion detectors
  • 2 keyfobs
  • Brinks mobile app

Home Complete: $29/month for monitoring

*499 for equipment OR $13.86/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Brinks mobile app

Home Complete + Video: $39/month for monitoring

*599 for equipment OR $16.64/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Indoor camera
  • Video doorbell
  • Live video streaming
  • Cloud storage
  • Brinks mobile app

Available Upgrades:

  • Indoor camera
  • Video doorbell
  • Live streaming
  • Cloud video Storage
  • Fire monitoring
  • Keyfob
  • Motion sensor ($78/each)
  • Door sensor ($29/each)

Pros

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

Rate-Lock

Customers don't have to worry about their monitoring costs rising since their rate-lock guarantee ensures monthly rates will not increase.

Trial Period

Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.

Cons

Minimum Home Automation Equipment

Link Interactive, now part of Brinks Home Security, does not sell home automation equipment. Those interested in home automation will have to purchase equipment separately from another company. The company sells very limited equipment: motion sensors, door sensors, fire monitoring, indoor cameras, and doorbell cameras.

Expensive Monthly Fees

Those who choose to roll the cost of their equipment into their monthly monitoring costs will end up paying or $40.08 for Nest Secure $42.86 for Home Complete, $55.64/month for Home Complete + Video. This is without any additional sensors.

Our Recommendation

LiveWatch Security (Brinks) has positive home security reviews and uses excellent equipment for home security. For those who are interested solely in home security and want to purchase their equipment upfront, this company is a good choice. 

Ratings Breakdown
Monthly Monitoring Fee $29-$55
Install & Equipment Fee $0-599+
Contract Length 36 months
Cancellation Policy Equip. Fees
System Relocation Fee Free
Number of Reviews 210
Review Last Updated: December 20, 2019

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

210 LiveWatch Security Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Sally

Oct 21, 2019

No one answers the phone at Tech Support. Our system isn’t working and TLiveWatch Techsuppoet doesnor answe their phone since they were bought out byBrink.

0

Score

Lea

Jul 11, 2019

I enjoyed frustration free service from Livewatch! Brinks, not so much! Billing issues that I have called on several times and have not been fixed. I have reached customer service representatives that are rude. I never experienced that with Livewatch! If you’re thinking about a Brinks system, just don’t! I’m shopping for a new system now as I shouldn’t be paying what I’m paying monthly for this much frustration!

0

Score

john salt

May 19, 2019

System failed in a break in and hasn't gone off. Garbage

2

Score

James Grant Milford, CT

Apr 28, 2019

LiveWatch is a very badly run company. I cancelled my contract 5 months ago and, at the time, was given every assurance that my contract was cancelled. LiveWatch has continued to bill me ever since. I have called every month to complain and every month I have gotten a refund. Something is fundamentally wrong with the LiveWatch company. I would highly recommend not getting involved with LiveWatch. It isn't worth it. At this time I think it is advisable to go to the Bettter Business Bureau and/or the Chamber of Commerce to file a former complaint.

1

Score

rob

Apr 17, 2019

Service was great when I signed up in 2016... Ever since Brinks took over I get random phone calls all the time, and billing issues are virtually impossible to fix. They make up things like "speak with our DIY team," and "we are still reviewing your account" when all they needed to do was fix a simple billing mistake. Proceed with caution.

2

Score

Dee Green Napa, CA

Feb 22, 2019

I signed up with LiveWatch. When you called LW you never had to wait. Now, Brinks makes you wait online for a long time. The help people seemed totally clueless when I called about a problem. I have left town six times in the last six months. On three occasions I have had sensors drop offline and/or the panel breaks. I don't know what the problem is but we never had trouble with LW. With Brinks - blah.

0

Score

JoAnne Staler

Feb 2, 2019

Worst customer service I've ever experienced. Long, long waits on hold with repeated transfers. Repeated calls to tech support which required several equipment replacements. Sales promises cannot be delivered. Brinks needs to step up and clean up the mess that is LiveWatch.

1

Score

jonathan stewart Richmond, VA

Jan 3, 2019

Customer support is terrible. Rude reps and even worse managers. Was hung up on and was even told they would "axe me" . Stay away from Brinks.

0

Score

Nick New York, NY

Dec 20, 2018

Customer Service is the worse I have ever experienced.

0

Score

Xiaowan Wang Austin, TX

Nov 21, 2018

I'm so glad there is 0 on the scale which most review websites don't have. I've been using Brinks (previously Live Watch) for almost 2 years. The sensor/system itself is already disappointing. The sensors fell off a couple of times, triggered the alert and brought us back home from far away. The response time from monitoring is also not as fast as they promise. What really made me angry and motivated me to write a review is their tech support. I bought a garage sensor online and wanted to add it to the system, then we realized there is no adding sensor option on the panel which is supposed to have per their instructions online. Ok, here came the nightmare - we called their number at least 3 times per week, all have been transferred to tech support with no one ever picking up my call nor calling me back after I chose the callback option and left my phone number. The tricky part is the whole things happened one month before the cancellation became effective. And yea at this time, the service already got cancelled and the sensor is never added to the system. I called to their customer service department asking how you can help me add in the sensor, but the head of customer service Amber W kept telling me it is not their responsibility and they don't owe me anything since I canceled the service and not their customer anymore. Excuse me!!?? the sensor adding thing happened weeks before cancellation. And this Amber W also told me I only have one choice which is to reactivate the service with a 36-month contract. Are you kidding me?? I would never ever use your service again. In addition to that, I'll spread my words as much as possible to keep people from choosing your service. And I trust the power of Internet a lot :)

0

Score

jon stewart Richmond, VA

Sep 23, 2018

We purchased our system under the LiveWatch and it worked for a few months and then it did not work. Called for support and they are only open to help you Mon to Fri 8 AM to 5 PM and on Saturday for a few hours. We have the centrally monitored plan. Have spent 1 to 2 hours on hold on any given attempt to contact support. On any given week one, two, or three of the sensors report a malfunction. Brinks sends an email to tell us that we may need to move the sensor closer to the control panel. Really? How can I move a door jam? or better yet should I put all the smoke and carbon monoxide detectors next to the central control panel? Brinks has no clue on how their devices work in the real world. Stay away from this brand and look elsewhere for your safety and security.

10

Score

Melody

Jul 9, 2018

It was easy to install and customer service is great

1

Score

Eleanor Tenerelli Altadena, CA

Jun 27, 2018

Continue to bill my credit card even after service cancelled and equipment returned in excellent condition. Will not stop sending error notices even though I no longer have system. Trying to force me into sighing a form giving them the power to control when contract ends. Beware!

4

Score

Mary Powell Spiro, OK

Jun 22, 2018

Technicians have no idea what type of alarm system you have and don't know how to help you work on it. When you work on the system with a tech on the line, they do not put the system in test mode, so expect visits from the police and fire even when you advise the monitoring station that you are on the phone with a technician. And be ready for the technician to get an attitude when you ask questions that they dont know the answer to.

1

Score

Denise Trussell Tampa, FL

Jun 13, 2018

Stay away unless you really want DIY and no satisfaction. Our 2nd attempt. 1) Medical alert pendant never went off, had to use smartphone for EMS. 2) Thermostat (alarm.com) went from A/C to Heat and ran constantly. Required my husband, who is not an electrician to "troubleshoot" by taking off wall and playing with wiring for hours. 3) Agreed their thermostat "fried" Had to call an AC co. to repair for $90. 4) They offered a new thermostat to be delivered "tomorrow" while we sit in Florida heat 3) Mgnt response: If you can't troubleshoot our equipment, don't buy a DIY system.

1

Score

Eleanor Tenerelli Altadena, CA

Jun 10, 2018

I signed up with Live watch on 05/21/18 for a 30 day trial and today is 06/10/18 and Live watch is refusing to allow me to cancel the service without forcing me to sign an agreement wit the customer when the contract will be terminated. I am appalled Live watch will not allow me to terminate the contract for services even after I gave written notice and sent them back their equipment via UPS. See this bait and switch below: I understand and acknowledge that this serves as a written notice to cancel my monitoring service. As a result, Brinks Home SecurityTM will no longer dispatch emergency personnel to my location for burglary, fire, flood, or other alarm. I understand and acknowledge that my home insurance company will be notified of the discontinued service with Brinks Home SecurityTM and I may be ineligible for further insurance discounts. I understand and acknowledge that my account will be cancelled when Brinks Home SecurityTM gives written confirmation of the cancellation. Until then, the account should be considered active to prevent false alarms.

10

Score

Dennis

Apr 28, 2018

My salesman Nick was great. He was very knowledgeable, polite, and absolutely not the normal hard pitch high pressure salesman one normally runs in to. During the final set up call, Ashley was excellant. She was also very polite, a great listener, and answered every question quickly. In general, a great team.

9

Score

[email protected] Utica, NY

Apr 28, 2018

I've been a LiveWatch customer for 4 years. I originally started with Time Warner's service but it was terrible and I switched to LiveWatch and have never looked back. This is a terrific service, at a fair price, easy to install, good support, and much better than the competition. I highly recommend them.

10

Score

Brenda Francis

Apr 28, 2018

I have been with Live Watch for 5 yrs. Moved to a new home this month and really appreciate how they made security for my new home an easy set-up. Tech support was awesome and I love the prompt way they do business.

10

Score

Brayden Watson

Apr 27, 2018

I absolutely love LiveWatch Security. They are always very patient, caring, and will do anything in their power to make sure everything is solved. They always make sure you understand your alarm and how it works and are willing to go out of their way when something goes wrong. The upfront costs may seem intimidating at first but is completely worth it. The new IQ panels are about $500 so it's nice to only have to pay $99 upfront for it. In all, I recommend LiveWatch Security to everyone!

10

Score

Barbara Whitnack Charleston, SC

Apr 27, 2018

We have been with Live Watch for 4 years and are most satisfied with their products and services. Last week had to call to get a document for my insurance company and Victoria was most pleasantand accomadating and within three minutes i had the needed document on my computer. Each time i have called the service provider was pleasant and knowledgeable..There quick response is appreciated. Thanks Live Watch for being here when we cant"t be

10

Score

Phil Hayes Atlanta, TX

Apr 27, 2018

I did a lot of research on home security systems and decided to contact Live Watch. Tanner, in the sales department, explained what they had to offer and the price. He was never pushy in trying to sign me up and I appreciated his technique. I decided on purching the system at a very reasonable price. It was shipped immediately and arrived in 2 days. I scheduled a time for installation assistance. Tray, the activation specialist, was very patient in assisting me. The system was activated and I was give a few days to learn the system before it went live. I noticed that there was a problem with the motion sensor. I called and talked to Shelby, a customer care specialist. He ordered a new motion detector and it was shipped immediately. I also added some additional window sensors and a garage door sensor. All arrived within 2 day. I called to get those activated and spoke with Ty in technical support. Everyone I have dealt with has been outstanding. As for the system, it's very easy to use & alarm activates properly. We know because my wife set it off shortly after going live; she was on her phone and forgot about disarming the system. The gentleman she spoke to was efficient and friendly. We also really like how easily it functions with the app. I'd recommend this system to anyone.

10

Score

Don Bickel Pauls Valley, OK

Apr 26, 2018

I had a simple but important to me question for the company. Taylor answered the cust. service line and immediately took interest in my question. She was very friendly and easy to talk with. Her knowledge of my situation solved my problem very quickly. She is a great representative of the company. It is so nice to talk with cust. service rep. that is here in the U.S. and does not have a foreign accent! Don B.

10

Score

John DuMoulin Camarillo, CA

Apr 24, 2018

Kaleb was professional and made me feel like a valued customer.

10

Score

Michael Dick

Apr 20, 2018

Once I was on the phone with Stephanie, she was very friendly, humorous and helpful. She in turn was able to talk with her manager about my issue/question and they completely solved it in a very quick manner. Thank you!

10

Score

Kathy Newport News, VA

Apr 19, 2018

We have had this system for 4 years and have been completely satisfied with delivery and ease of self installation. We are happy with the product and monitoring service. My dad has forgotten to turn it off a couple of times when going outside for the paper. The LiveWatch and police response was quick. I have called in twice recently, to reset the system after unplugging it and also to reset a password. Both times the customer service and billing departments were cheerful, polite and professional. Thank you LiveWatch!

10

Score

Fred C. Chicago, IL

Apr 19, 2018

Toby V. was very courteous, knowledgeable and helpful.

10

Score

Cassandra East

Apr 19, 2018

I called LiveWatch because I needed security for a new home purchase. I was connected to Tim in sales. He listened to my concerns and gave me great sound advice. He was great. After the purchase, the delivery was quick. The installation extremely easy. As far training/testing, I appreciated Karen taking the time to walk us through training/ testing steps--we didn't feel rushed. Karen patiently answered all our questions. The system is awesome! Great job LiveWatch!

10

Score

Arthur Rebello

Apr 19, 2018

Customer support is outstanding. Entire support staff is professional, respectful and clearly explain functionality of entire system.

0

Score

Michael T

Apr 18, 2018

When researching home security a person from livewatch called. Kept me on the phone for a good 20 minutes before trying to extract $600 for me. All while I'm looking online that it only cost $99. I ordered the equipment for $99 but decided not to use livewatch and self-monitor my system. Non-stop emails still even though I've unsubscribed. Constant harassment. Do not appreciate this company and I do not appreciate their employees. Trying to swindle me out of a large amount of money through aggressive sales tactics it's not a good way to approach new customers.

10

Score

Trent Nanke La Grange, IL

Apr 18, 2018

Having never had a home security system before, I did a lot of research before a chose a company. Now that I have received, installed and used my LiveWatch system for a couple weeks, I am extremely pleased with their product and service. It has exceeded my expectations. The installation and test process was great. Tray took the time to explain all the features of our new LifeWatch system, resolved a couple problems, and answered all my questions. Great product, great service, great experience!

10

Score

Tim Townsend Pomona, CA

Apr 17, 2018

I've used the services of Livewatch while living in Monterey County, CA and now in Palm Desert, CA. In Monterey, I started from scratch and ordered all the equipment I wanted to secure everything that posed a threat. The installation was simple for all the devices and there were no hidden costs. Customer service was competent in answering my questions about the technical characteristics of movement detectors and smoke detectors. They did not put on a sales act; they just answered the questions. Wait time was quite acceptable. Now then, we moved to a previously owned home in Palm Desert, CA. This home was prewired with hardwired sensors in doors, windows. It had poor motion detectors and poor smoke detectors (installed by a Nationally advertised company). Some parts of the existing system did not work adequately (specific sensors did not work). I resorted to calling the installer who would only replace the faulty hardwired sensors in exchange for their price and my commitment to a lengthy inflexible contract for limited monitoring service. They insisted on sending me a sales rep to my house to explain things. I didn't like the slime-ball sales tactics. I place customer service at the top of my priority list when it comes to selecting a service company or any product. This company's service was abominable. So I decided to call the folks at Livewatch. Within just a couple of days, they sent me the electronics to translate the hardwared system (the parts that worked) to their IQ Controller. I was up and running in just a couple of days. Their instructions were excellent. When I noticed that one translator was insufficient, they promptly sent another to me. All free of charge. When I needed technical support, I got it quickly from the folks in Kansas, not from people with strong off-shore accents. If busy, you can request a callback. The technician organization has in its hierarchy very competent engineers as needed to answer highly technical engineering type questions. After a year or more we experienced intermittent alarms. They quickly resolved the problem and sent me a new controller, two day delivery (free of charge). Days later, we experienced a problem with one or more previously installed hardwared sensors. I and the senior support engineer discussed the matter and we decided to bypass those hardwired sensors (which he did remotely) and use wi-fi sensors which they sent me (again sent with haste, 2-day delivery free of charge). Their support is available 24/7. To make a long story short, I highly recommend doing business with Livewatch. In terms of equipment price, support services no one can beat them. The quality of their support has been consistently high over a decade in using them. In my professional career, I worked for Xerox and was on the team that won Xerox The Malcolm Baldrige National Quality Award (MBNQA). In my opinion, Livewatch and their alarm operations center exhibits the best of customer quality.

10

Score

Ronald McCuller Richardson, TX

Apr 16, 2018

I recently had a problem accessing my Livewatch account. Karsen M. provided excellent service it solving my problem. She took an extraordinary amount of time, even getting Alarm.com on the line to help solve the issue. She was obviously committed to solving my problem and did. I am 73 years old, have dealt with many service providers and in fact, serve some 46 years as manager in a service organization and have never seen a better more committed employee to solving a customer issue. Kudos to the wise individual who hired her! She is a real assest to your organization.

10

Score

ED POGGENSEE

Apr 16, 2018

Very happy with system / Great follow up and very professional company.

9

Score

Dean p. Dallas, TX

Apr 14, 2018

Very friendly and courteous service to resolve my issue, thank you!

10

Score

Myra

Apr 13, 2018

She resolved my concern at no extra cost to me and she was empathetic. I can tell that your company's goal is to provide great customer service.

10

Score

Michael Davis Erlanger, KY

Apr 12, 2018

Custer service representative Jayton, was very pleasant, helpful and sincere. Was very quick to address and fix my problem. Thank you for the great experience, not something you expect anymore.

10

Score

Mary Iacono

Apr 6, 2018

Nathan helped me set up my window sensors in record time and was helpful with every question I asked.

10

Score

Anthony K Staten Island, NY

Apr 6, 2018

Customer Service was top notch and was very helpful in resolving my question/issues.

10

Score

Eddie

Apr 6, 2018

Livewatch service as always ,professional and customer service . The tech and customer service is always there to help when needed ,thanks Livewatch .